JP5280137B2 - Collection management system, collection management program, and collection management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a cargo collection management system, a cargo collection management program, and a cargo collection management method for enabling a customer to easily and surely request cargo collection, and for enabling a delivery company to efficiently perform cargo collection. <P>SOLUTION: A control part 21 of a cargo collection management server 20 accepts a cargo collection request from a customer. In this case, candidates who perform cargo collection are determined based on the address of the cargo collection destination. Then, the control part 21 applies an evaluation value to a distance from a parking candidate site, congested situations, uncollected cargo quantity and a time difference between the requested time zone of cargo collection and the scheduled time of cargo collection. The priority order of the candidates is determined by using the evaluation point. In addition, a person in charge of cargo collection is determined when confirmation communication to each candidate is transmitted and a reply showing the possibility of a response is acquired from the candidate whose priority order is high. <P>COPYRIGHT: (C)2010,JPO&amp;INPIT

Description

  The present invention relates to a collection management system, a collection management program, and a collection management method for efficiently collecting goods.

  When there is an article for which delivery is requested, the customer may bring it to the collection company's collection base, or the person in charge of the delivery company may visit the customer and collect the goods to receive the package. In particular, when there is a baggage that is regularly sent out, regular collection is performed to collect the cargo regularly.

  Systems for managing such delivery are being considered. For example, when changing the delivery / collection route for delivery / pickup based on transportation requests from multiple customers, use the short-range wireless data communication mode IP address for detailed information around the changed delivery customer. A delivery / collection instruction information transmission system for communicating with delivery workers in a short time has been studied (for example, see Patent Document 1). In the technique described in this document, a delivery list and a delivery route are communicated using a long-distance portable terminal communication mode IP address based on transportation requests from a plurality of customers. Then, the detailed information around the delivery customer is communicated using the IP address for the short-range wireless data communication mode, and the delivery / collection instruction information is transmitted to the delivery operator.

In addition, a delivery person to go to the collection destination of the package is selected, the delivery person is guided to the collection destination, the delivery person is further guided from the collection destination to the delivery destination, and the collection and delivery of the package is performed at a correct place. A delivery management system for confirming that this has been done is also being studied (for example, see Patent Document 2). In the technology described in this document, the delivery management system includes a management device and a mobile phone possessed by the delivery person. The mobile terminal acquires the current position information including the latitude and longitude information of the current position, and guides the guidance target person based on the guidance destination position information and the current position information including the latitude and longitude information of the guidance destination position. Outputs information for guiding ahead. Then, the instruction mail transmitted from the management apparatus and including the guidance destination position information is received, and the guidance destination position information is acquired from the instruction mail. When the guidance target person arrives at the guidance destination, the completion data including the current position information is transmitted to the management device. Further, the management device generates guidance destination position information based on the request content data from the guidance requester, and transmits an instruction mail including the guidance destination position information to the mobile terminal. Completion data transmitted from the portable terminal is received, and the current position information and guidance destination position information included in the completion data are compared to confirm that the guidance target person has been guided to the guidance destination. When it is confirmed that the guide target person is guided to the guide destination, a completion mail is transmitted to the mail receiving terminal owned by the requester.
JP 2003-128258 A (first page, FIG. 1) Japanese Patent Laying-Open No. 2008-87953 (first page, FIG. 1)

When the customer of the collection destination is determined in advance, an accurate collection route can be determined according to the location of the customer. Today, however, customer needs are diverse and delivery is used in a variety of situations. Therefore, in such a collection, in addition to scheduled scheduled collection, there may be a case where the collection request is suddenly received. For example, there is an occasional collection in which a customer of scheduled collection makes a request other than the scheduled time, and a temporary collection in which a customer who has not made a request so far requests collection. As described above, it is necessary to efficiently deal with a steady collection request and an irregular collection request. For such a customer, it would be convenient if a collection request could be made easily. It is also convenient for the delivery company to be able to determine an efficient order of collection.

In addition, the person in charge of collection and delivery is assigned depending on the district, but depending on the situation, the person in charge of the other district may collect the cargo more efficiently.
The present invention has been made in order to solve the above-mentioned problems, and its purpose is that it is possible for a customer to make a collection request simply and reliably, and for a delivery company, labor saving and optimization, etc. An object of the present invention is to provide a collection management system, a collection management program, and a collection management method for efficiently collecting goods.

In order to solve the above-mentioned problems, the invention according to claim 1 is directed to the person-in-charge information storage means for recording the person-in-charge information in charge of each district for each district, and the identification information of the customer to be collected. A collection management system comprising: a collection information storage unit that records collection schedule information associated with a collection order, address information, and a collection completion flag; and a control unit that is connected to a customer terminal and a person-in-charge terminal. It means, when receiving a new request collection from the customer terminal, using the contact information storage unit, and the candidate specifying means for specifying a candidate district associated with pickup location for this new request, the candidate in person, to identify the collection schedule information collection completion flag is not recorded, in the collection schedule information, to identify the nearest pick-up location for the pickup location of the new request, moderate a new request to the collection schedule A collection order specifying means for setting a pickup order candidates, for each of the candidates, and applying the evaluation value according to the situation of the candidate, by assigning a priority to the evaluation value is high order, of the candidates When receiving a consignment response from a means for determining priority, a person contact means for sending a confirmation message of correspondence to the person in charge of each candidate, and a person in charge terminal of the highest priority candidate Determines the highest priority candidate as the person in charge of collection corresponding to the new request, and when an unacceptable answer is received from the person in charge of the highest priority candidate, the priority of the unusable candidate is set. Delete, update the priority of the remaining candidates, and if there is a candidate who can respond when the waiting deadline comes, the candidate with the highest priority is selected as the person in charge of collection corresponding to the new request. And the collection corresponding to the new request Person setting means for performing the allocation completion notification processing candidates other than the person in charge, to the customer terminal, the collection scheduled time specified based on the collection order candidate pickup person corresponding to the new request The gist of the present invention is to provide a customer contact means for transmission.

According to a second aspect of the present invention, in the collection management system according to the first aspect, the control means specifies the collection schedule information in which the collection completion flag is not recorded in the candidate, and in the collection schedule information , Identify the nearest collection location for the newly requested collection location, obtain the scheduled collection time at this collection location, and distribute the time to the nearest collection location according to the distance of the respective collection locations. The gist is to calculate the scheduled collection time at the collection location of the new request .

According to a third aspect of the present invention, in the collection management system according to the second aspect, the means for determining the priority obtains a desired collection time included in a new request, and calculates the estimated collection time and the collection It calculates the difference between the desired time, as before Symbol difference is small, and be required to increase determine the priority of the candidate.

According to a fourth aspect of the present invention, in the collection management system according to the second or third aspect, the parking management system further includes a parking information storage unit that records a parking available location, and the parking information storage unit transfers the parking request to the new collection location. The gist of specifying the nearest parking available place and determining the priority order is to determine the priority order of the candidate based on the situation information about the specified parking available place.

According to a fifth aspect of the present invention, in the collection management system according to the fourth aspect, the means for determining the priority order calculates a distance from the parking available place to the collection place, and based on the distance information The gist is to determine the priorities of the candidates .

  The invention described in claim 6 further includes a prohibited item information storage unit that records types of prohibited items for each country in the collection management system according to any one of claims 1 to 4. When information on the type of delivery item and the destination country is acquired, the type of prohibited item in the destination country is compared with the type of delivery item using the prohibited item information storage means, and the prohibited item is included in the delivery item The main point is to output an alarm message.

  The invention according to claim 7 is the collection management system according to any one of claims 1 to 5, further comprising delay information storage means for recording delay information for each country, and delay information in the destination country of the new request. If the delay information is recorded, an alarm including the delay information is output.

In the invention described in claim 8, the person-in-charge information storage means for recording the person-in-charge information in charge of each district for each district, and the collection order, address information, and collection completion flag for the identification information of the customer to be collected A program for managing collection using a collection management system comprising collection information storage means for recording collection schedule information associated with the control means connected to a customer terminal and a person-in-charge terminal , the control means and when receiving a new request collection from the customer terminal, the person-in-charge information storage means using, candidate specific means to identify candidates of district associated with pickup location for this new request, the candidate , Specify the pickup schedule information for which no pickup completion flag is recorded, specify the pickup location nearest to the pickup location of the new request in this pickup schedule information, and make a new request for this pickup schedule. Collection order specific means to set a solid collection order candidate, for each of the candidates, and applying the evaluation value according to the situation of the candidate, by assigning a priority to the evaluation value is high order, of the candidates means for determining a priority, for the collection order candidate, the person in charge contact means to transmit the corresponding availability confirmation contact the person in charge terminal of the candidates, in the case of receiving the contract reply from the person in charge terminal of the highest priority candidate When the highest priority candidate is determined to be a person in charge of collecting the new request and an unacceptable answer is received from the person in charge of the highest priority candidate, the priority order of the unusable candidate is deleted. Then, the priority order of the remaining candidates is updated, and when there is a candidate who can respond when the waiting deadline has arrived, the candidate with the highest priority is assigned to the person in charge of collection corresponding to the new request. Pick up and pick up the new request Rep setting means executes the assignment completion notification processing candidates other than those who, and to the customer terminal, collection scheduled time specified based on the collection order candidate pickup person corresponding to the new request The gist is to function as a customer contact means for transmitting.

According to the ninth aspect of the present invention, with respect to the person-in-charge information storage means for recording the person-in-charge information for each area and the identification information of the customer to be collected, the collection order, address information, and collection completion flag A collection management system comprising a collection information storage unit that records collection schedule information associated with a control unit connected to a customer terminal and a person-in-charge terminal , wherein the control unit manages the collection. but if it receives a new request collection from the customer terminal, the person-in-charge information storage means with a candidate specifying step of identifying a candidate area associated with pickup location for this new request, the candidate , Specify the collection schedule information for which the collection completion flag is not recorded, identify the nearest collection location for the new collection location in this collection schedule information, and list the new requests in this collection schedule. A collection order specific setting a pickup order candidate, for each of the candidates, and applying the evaluation value according to the situation of the candidate, by assigning a priority to the evaluation value is high order, the priority of the candidates In the case of receiving a response from the person-in-charge contact stage for sending the correspondence confirmation confirmation message to the person- in-charge terminal of the candidate and the person- in-charge terminal of the highest priority candidate for determining the order of collection , When the highest priority candidate is determined to be a person in charge of collecting the new request and an unacceptable answer is received from the person in charge of the highest priority candidate, the priority order of the unusable candidate is deleted. Then, the priority order of the remaining candidates is updated, and when there is a candidate who can respond when the waiting deadline has arrived, the candidate with the highest priority is assigned to the person in charge of collection corresponding to the new request. A collection corresponding to the new request A person setting step of performing an allocation completion notification processing candidates other than the person in charge, collection scheduled time the to the customer terminal is identified based on the collection order candidate pickup person corresponding to the new request The main point is to execute the customer contact stage of transmitting the message.

(Function)
According to the invention described in claim 1, 8 or 9, when a new collection request is received from the customer terminal, the person in charge in the district related to the collection place for this new request is used by using the person-in-charge information storage means. Is identified. Next, this person in charge identifies the collection schedule information for which no collection completion flag is recorded, and in this collection schedule information, identifies the nearest collection location for the newly requested collection location, and adds this new collection schedule. Set the collection order candidate with the requests arranged. And about this collection order candidate, the correspondence confirmation message is transmitted to the person-in-charge terminal of this person in charge. When the commissioned response is received from the person-in-charge terminal, the scheduled collection time specified based on the collection order candidate is transmitted to the customer terminal. As a result, it is possible to efficiently collect the goods while taking into account the scheduled collection order.

  According to the invention described in claim 2, the district adjacent to the pickup location is specified, and the person-in-charge contact means transmits a correspondence confirmation message to the person-in-charge terminal of the person in charge in each district. And a control means determines the person in charge who responds to a new request based on an acceptance reply. Thereby, it is possible to collect the load while distributing the load by a plurality of persons in charge.

According to the invention described in claim 3, the person-in-charge setting means obtains the desired collection time included in the new request, and calculates the difference between the scheduled collection time and the desired collection time for each person in charge. Then, the person in charge is determined based on the difference. Thereby, efficient collection can be performed while considering customer needs.

  According to the fourth aspect of the present invention, the closest parking location to the newly requested collection location is specified from the parking information storage means. And a person in charge is determined based on the situation information about the specified parking available place. When collecting cargo, an automobile is used, but efficient collection can be performed while considering the situation of the parking place.

  According to the invention described in claim 5, the person-in-charge setting means calculates the distance from the parking available place to the collection place. Then, the person in charge is determined on the person-in-charge terminal based on the distance information. Thereby, efficient collection can be performed while considering the distance from the parked position to the collection destination.

  According to the invention described in claim 6, in the new request, the type of delivery product and information on the destination country are acquired. Then, the prohibited product information storage means is used to collate the type of the prohibited product with the type of the delivery product in the destination country, and if the delivery product contains the prohibited product, an alarm message is output. Since the deliverable items differ depending on the country, the customer can be alerted in advance.

  According to the invention described in claim 7, delay information in the destination country of the new request is acquired. When delay information is recorded, an alarm including the delay information is output. Depending on the situation of international and domestic transportation, delivery may be delayed, so customers can be alerted in advance.

  According to the present invention, it is possible for a customer to make a collection request simply and reliably, and for a delivery company, it is possible to efficiently collect.

  Hereinafter, an embodiment embodying the present invention will be described with reference to FIGS. In the present embodiment, a collection management system and collection management used when a collection company (SD: service driver) of a delivery company provides a collection service for collecting overseas delivery items based on a request from a customer. The program and the collection management method will be described.

In the present embodiment, as shown in FIG. 1, a customer terminal 10, a collection management server 20, an SD terminal 30, and an operator terminal 40 are used.
Here, the customer terminal 10 is a computer terminal used by a customer who requests delivery. The customer terminal 10 is used when each customer accesses the collection management server 20. The customer terminal 10 has a function of transmitting data via a network, a function of displaying received data, and the like. For this reason, this customer terminal 10 is provided with not-shown CPU, RAM, and ROM, input means such as a keyboard and a mouse, output means such as a display, a printer for performing printing, and the like.

The collection management server 20 is a computer system for managing collection. In the present embodiment, the collection management server 20 includes a control unit 21 and various databases as shown in FIG. 1 for new customer registration. In this embodiment, a customer master database 22A, a country-specific master database 22B, a parking location master database 22C, an SD master database 22D, and a collection master database 22E are provided. Furthermore, an occasional collection request database 22F, a temporary collection request database 22G, an English translation dictionary database 22H, a collection route database 22J, and a map database 22K are provided.

  The control unit 21 includes a CPU, a RAM, a ROM, and the like as control means, and performs processing described later (processing including a candidate specifying stage, a collection order specifying stage, a person-in-charge contact stage, a customer contact stage, and the like). By executing the collection management program for this purpose, as shown in FIG. 1, the control unit 21 collects the collection route setting means 211, the request reception means 212, the SD candidate identification means 213, the assigned SD setting means 214, and the collection list output. It functions as the means 215 or the like.

The collection route setting means 211 executes a process for determining a collection route for each person in charge of collection and collection according to scheduled collection, pre-registered occasional collection or temporary collection.
The request receiving unit 212 executes a process of receiving a request for occasional collection or temporary collection from a customer. In the present embodiment, a process when a request for collection at any time or a temporary collection is received after the start of collection by a person in charge of collection and delivery will be described.

  The SD candidate specifying unit 213 functions as a candidate specifying unit, a collection order specifying unit, and a person-in-charge setting unit. Specifically, a process for determining a candidate for a person in charge of collection / delivery corresponding to occasional collection or temporary collection received after the start of collection is executed.

  The responsible SD setting unit 214 functions as a person-in-charge contact unit and a customer contact unit, and executes a process of setting a person in charge of collection and delivery corresponding to occasional collection or temporary collection received after the start of collection. For this reason, the responsible SD setting means 214 holds data relating to a time limit (waiting time limit) for waiting for an answer after making a confirmation contact with the person in charge of collection and delivery.

  Further, the collection list output means 215 creates a collection list based on a collection route record RJ (see FIG. 4) recorded in a collection route database 22J described later, and provides this collection list to the SD terminal 30. Execute the process. When the collection completion information is acquired from the SD terminal 30, a collection completion flag is recorded in the collection route database 22J.

  As shown in FIG. 2A, the customer master database 22A records a customer master record RA for a customer who requests collection. This customer master record RA is recorded when customer registration is performed. The customer master record RA includes data relating to a customer code and a password.

In the customer code data area, data relating to an identifier (ID) for identifying each customer is recorded.
In the password data area, data relating to a password for authenticating the customer identity is recorded. In this embodiment, this password is used when a collection request is made.

  As shown in FIG. 2B, the country-specific master database 22B records a country-specific master record RB in which attention information in the destination country is recorded. This country-specific master record RB is recorded when country-specific caution information is registered. The country-specific master record RB includes data relating to a country code, prohibited items, deadline time, and delivery delay information.

In the country code data area, data relating to an identifier for specifying the country of the delivery destination is recorded.
The forbidden product data area functions as a forbidden product information storage means, and records data relating to an identifier for identifying an item forbidden to be imported in this delivery destination country.

  The deadline time data area functions as a delay information storage means, and records data related to the deadline time determined based on the departure time of a transportation facility (for example, an aircraft) in order to ship the country as a destination.

  In the delivery delay information data area, data on the situation is recorded when there is a delay in a transportation facility used for delivery to this country or a domestic delivery company in this country.

  The parking location master database 22C functions as parking information storage means, and records a parking location master record RC for stopping a car used for collection and delivery as shown in FIG. This parking location master record RC is recorded when information regarding parking lots provided in each district is registered. The parking location master record RC is configured to include data relating to a parking location code, a parking location name, an address, a current situation, and a congestion rate.

Data relating to an identifier for identifying each parking place is recorded in the parking place code data area.
Data relating to the name of the parking lot is recorded in the parking place name data area.

In the address data area, data relating to the address of the parking place is recorded.
In the current status data area, data for specifying the current usage status of the parking place is recorded. In the present embodiment, a flag for identifying “full vehicle” or “empty vehicle” is recorded.
Data for specifying the possibility of using this parking place is recorded in the congestion rate data area. In the present embodiment, the ratio of “empty” throughout is recorded.

  The SD master database 22D functions as a person-in-charge information storage unit, and records an SD master record RD for a sales driver who is a person in charge of collection and delivery as shown in FIG. The SD master record RD is recorded when a person in charge of delivery is registered. The SD master record RD includes data related to an SD code, a responsible district, and a responsible customer code.

In the SD code data area, data relating to an identifier for specifying each person in charge of delivery is recorded.
In the assigned district data area, data relating to an identifier for identifying the district in charge of the person in charge of collection and delivery is recorded.

  In the assigned customer code data area, data relating to an identifier for identifying the customer in charge of the collection and delivery person is recorded. When a plurality of customers are in charge, a plurality of customer codes in charge are recorded.

  The collection master database 22E records a collection master record RE for managing the collection of registered customers as shown in FIG. This collection master record RE is recorded when a customer is registered for collection. The collection master record RE includes customer code, address, company name, department name, person in charge, contact information, scheduled identification flag, desired date, desired time zone, use start date, destination, type / quantity, weight / size, contents It includes data on goods, payment methods and responsible SD codes.

In the customer code data area, data relating to an identifier (ID) for specifying a registered customer who has made a collection request is recorded.
In the address data area, data relating to an address specifying the location of the customer is recorded.

In the company name data area and department name data area, data relating to the name of the company or department of the customer is recorded.
In the person-in-charge data area, data related to the name of the person in charge in this department is recorded.

In the contact data area, data related to the contact information of the person in charge is recorded. In the present embodiment, data relating to an e-mail address or a telephone number is recorded as a contact address.
In the fixed time identification flag data area, data relating to an identifier for specifying whether or not scheduled pickup is necessary is recorded. If the fixed time identification flag is not recorded, it will be collected at any time.

In the desired date data area and the desired time zone data area, data relating to the date and day of the week on which the scheduled collection is performed and the desired time zone for the scheduled collection are recorded.
In the use start date data area, data related to the start date of use of the collection service is recorded.

In the destination data area, data relating to the destination of the package shipped using the collection service is recorded.
In the type / quantity data area and the weight / size data area, data relating to the type, quantity, weight, and size of the package shipped using the collection service is recorded.

In the content item data area, data relating to the content item of the package shipped using the collection service is recorded.
In the payment method data area, data relating to an identifier for specifying a payment method for delivery costs is recorded.
In the assigned SD code data area, data relating to an identifier for specifying a collection / delivery person in charge of the collection is recorded.

  As shown in FIG. 3B, the occasional collection request database 22F records an occasional collection request record RF for a collection request other than the scheduled time from the user who registered the customer. This occasional collection request record RF is recorded when an occasional collection request is received from a user registered as a customer. Anytime collection request record RF includes data on customer code, desired date, time zone, destination, type / quantity, weight / size, contents, payment method, necessity of label, required number of labels, confirmation flag, responsible SD code Consists of. Here, for the destination to the payment method, data recorded in the collection master database 22E is set as a default value, and is changed by the customer as necessary.

In the customer code data area, data relating to an identifier for identifying a customer who has requested collection at any time is recorded.
In the desired date data area and the time zone data area, data related to the desired date and time zone of collection are recorded as needed.

In the destination data area, data relating to the destination of the package to be sent out by the collection at any time is recorded.
In the type / quantity data area, the weight / size data area, and the contents data area, data relating to the type, quantity, weight, size, and contents of the package shipped using the collection service as needed is recorded.

In the payment method data area, data relating to an identifier for specifying the payment method of the delivery cost in the collection at any time is recorded.
In the label necessity / non-necessity data area, data relating to a flag for specifying necessity / unnecessity of a delivery label to be affixed to the package is collected at any time.

In the required label number data area, data relating to the number of sheets when a delivery label is required is recorded.
In the confirmation flag data area, data relating to a flag for identifying whether or not the precautions during delivery have been confirmed is recorded.
In the assigned SD code data area, data relating to an identifier for specifying a collection / delivery person in charge of the collection is recorded.

  As shown in FIG. 4A, the temporary collection request database 22G records a temporary collection request record RG for a temporary collection request from a user who has not been registered as a customer. The temporary collection request record RG is recorded when a temporary collection request is received from a user who has not been registered as a customer. Temporary pickup request record RG includes address, company name, department name, name of person in charge, desired date, time zone, destination, type / quantity, weight / size, contents, payment method, label necessity, number of labels required, confirmation It includes data related to flags and responsible SD codes.

In the address data area, data relating to the address of the user who made the temporary collection request is recorded.
In the company name data area and department name data area, data relating to the name of the company or department of the user who made the temporary collection request is recorded.

In the person-in-charge name data area, data related to the name of the person in charge who made the temporary collection request is recorded.
In the desired date data area and the time zone data area, data relating to the desired date and time zone for temporary collection is recorded.

In the destination data area, data relating to the destination of the package shipped using the collection service is recorded.
In the type / quantity data area, the weight / size data area, and the contents data area, data related to the type, quantity, weight, size, and contents of the package shipped using the temporary collection service are recorded.

In the payment method data area, data relating to an identifier for specifying the payment method of the delivery cost in the temporary collection is recorded.
In the label necessity / non-necessity data area, data relating to an identifier for specifying necessity / unnecessity of a delivery label to be affixed to the package in the temporary collection is recorded.

In the required label number data area, data relating to the number of sheets when a delivery label is required is recorded.
In the confirmation flag data area, data relating to an identifier for identifying whether or not the precautions during delivery have been confirmed is recorded.
In the assigned SD code data area, data relating to an identifier for specifying a collection / delivery person in charge of the collection is recorded.

  The English translation dictionary database 22H records dictionary data for performing an English translation of the contents to be entered on the delivery label. In the English translation dictionary database 22H, data relating to the English translation is recorded for the product name.

The collection route database 22J functions as collection information storage means, and records a collection route record RJ for a collection destination where the person in charge of collection / collection collects, as shown in FIG. 4B. This collection route record RJ is recorded when the order of collection is determined. The collection route record RJ includes data related to the date, SD code, order, address, customer code, time zone, type / quantity, parking location code, and collection completion flag.

In the month / day data area, data relating to the date of each collection is recorded.
In the SD code data area, data relating to an identifier for specifying each person in charge of delivery is recorded.

In the order data area, data related to the order of collection is recorded.
In the address data area and the customer code data area, data relating to the address of the collection destination and an identifier for identifying the customer of the collection destination are recorded.

In the time zone data area, data relating to the time zone in which the cargo is collected at this collection destination is recorded.
In the type / quantity data area, data relating to the type and quantity of packages to be collected at this collection destination are recorded.

In the parking place code data area, data relating to an identifier for specifying a parking place where the automobile stops to collect the cargo is recorded.
In the collection completion flag data area, data relating to a flag for specifying completion of collection is recorded.

  The map database 22K records address information, map data associated with the collection / delivery person in charge area information and road information. By using the map database 22K, it is possible to specify a position corresponding to the address of the pickup destination or parking place, or to specify a pickup route based on a road connecting the positions.

  The operator terminal 40 is a computer terminal used by an operator in charge of customer service in a delivery company. The operator terminal 40 is used when each operator accesses the collection management server 20. The operator terminal 40 has a function of transmitting data via a network, a function of displaying received data, and the like. For this reason, the operator terminal 40 includes a CPU, RAM, and ROM (not shown), input means such as a keyboard and a mouse, output means such as a display, a printer for performing printing, and the like. In the present embodiment, an operator who has received a new request by telephone call from a customer uses this operator terminal 40 to input a collection request.

  In this embodiment, when communicating with a person in charge of collection / delivery, a mobile phone terminal (SD terminal 30) carried by each person in charge of collection / delivery is used. In addition to the normal telephone mode, the SD terminal 30 has a mail execution mode for performing transmission / reception of electronic mail and a program execution mode for executing various programs in browser mode. The SD terminal 30 includes a communication control unit, a display unit 31, and an operation unit 32.

  The communication control unit is connected to a base station of the mobile phone network by a known method, and performs communication processing for sending and receiving calls and e-mails. This cellular phone network is connected to the collection management server 20 via the Internet.

  The operation unit 31 is a user interface that receives user instructions in the SD terminal 30, and includes a selector button and a mode change button in addition to the dial number button.

The display unit 32 is configured by a display and outputs an email or web page received by the SD terminal 30.
The SD terminal 30 displays a collection list that displays a list of collection destinations based on the collection order. Then, the person in charge of collection and delivery confirms this collection list, visits the collection destination customers in order, and collects the goods. When the collection is completed, collection completion information is transmitted to the collection management server 20 by selecting a completion icon on the collection list.

A processing procedure in the case of performing collection in response to a collection request requested from a customer using the system configured as described above will be described.
(Outline of registration process for pickup request)
First, the outline of the collection request registration process will be described with reference to FIGS.

A customer who wishes to use the collection service accesses the collection management server 20 using the customer terminal 10.
In this case, as shown in FIG. 9, the control unit 21 of the collection management server 20 provides a password registration screen 501 to the customer terminal 10. As shown in FIG. 10A, the password registration screen 501 is provided with an input field for setting a mail address and a password of a user who wants to use the password. When the registration icon is selected, the customer terminal 10 transmits a customer registration request to the collection management server 20. This customer registration request includes data related to the email address and password set on the password registration screen 501.

  In this case, the control unit 21 of the collection management server 20 assigns a customer code (ID) to the customer registration request. Next, the control unit 21 generates a customer master record RA including the customer code and password, and records it in the customer master database 22A. Then, the control unit 21 transmits this customer code (ID) to the mail address included in the customer registration request.

  Next, the control unit 21 of the collection management server 20 transmits collection registration screen data to the customer terminal 10. The collection registration screen 502 shown in FIG. 10B is output to the display of the customer terminal 10 that has received this data.

The collection registration screen 502 is provided with an input field 502a for setting customer attribute information (address to contact information) together with an ID and a password.
Further, the collection registration screen 502 is provided with an input field 502b for setting a collection method. In the present embodiment, it is possible to set scheduled collection and occasional collection. In scheduled collection, collection is performed on a preset date and time zone. Then, the date and time zone for which scheduled pickup is desired is set. On the other hand, in occasional collection, collection is performed on an arbitrary date and time zone desired by the customer. In this case, the start date that the user wants to start using is set.

Further, the collection registration screen 502 is provided with an input field 502c for setting attribute information (address to payment method) of the package to be shipped by the customer.
Furthermore, if an English translation of the name of the contents to be shipped is desired, the “with hope” button in the English translation column is selected. In this case, an English translation request flag is set in a registration request to be described later.

  When the setting for each input field is completed, a registration icon is selected. In this case, the customer terminal 10 transmits a registration request including each information input on the collection registration screen 502 to the collection management server 20.

  In this case, as will be described later, the control unit 21 of the collection management server 20 executes a new reception process shown in FIG. And the control part 21 produces | generates the collection master record RE based on each information of a registration request, and records it on the collection master database 22E. In this case, the control unit 21 specifies a district including the customer's address. Then, using the SD master database 22D, a collection / delivery person in charge of this district is determined and recorded in the collection master record RE.

  When the registration for the request from the customer is completed, the control unit 21 of the collection management server 20 transmits a registration confirmation mail 503 shown in FIG. 9 to the customer terminal 10. The registration confirmation mail 503 includes the message shown in FIG.

Here, for customers for which scheduled collection is set, the collection route is set based on the collection master record RE.
Further, when the customer for which the scheduled collection is set as described above wishes to collect the package separately from the scheduled time, the customer terminal 10 is used to access the collection management server 20. Then, as shown in FIG. 9, a pickup request screen (as needed) 504 is acquired. As shown in FIG. 11A, the collection request screen (as needed) 504 is provided with input fields for IDs and passwords for authenticating registered customers.

Further, the collection request screen (as needed) 504 is provided with an input field 504a for setting the date and time for which collection is desired.
Furthermore, if an English translation of the name of the contents to be shipped is desired, the “with hope” button in the English translation column is selected. Also in this case, an English translation request flag is set in a registration request to be described later.

Further, the collection request screen (as needed) 504 is provided with an input field 504b for setting the contents of the package desired to be shipped this time.
In addition, when such a package that is desired to be collected at any time is regularly shipped, a shipping label can be requested. In this case, the required number of labels is set in the label input field 504c. As a result, the shipping label on which the address and contents of this time are printed is sent from the delivery company.

Further, a notice confirmation column 504d is provided on the collection request screen (as needed) 504.
When the setting for each input field is completed, the registration icon is selected. In this case, the customer terminal 10 transmits a registration request including various information input to the collection request screen (as needed) 504 to the collection management server 20.

  Also in this case, as will be described later, the control unit 21 of the collection management server 20 executes a new reception process shown in FIG. And the control part 21 produces | generates the collection request record RF at any time based on each information of a registration request, and records it in the collection request database 22F at any time.

  Then, the request reception means 212 of the control unit 21 of the collection management server 20 transmits a collection reception provisional registration mail 505 to the customer terminal 10 as shown in FIG. The collection reception provisional registration mail 505 includes the message shown in FIG.

  In the case of a service use applicant who is not registered as a customer, a telephone call for a collection request is made to the delivery company. In this case, the operator responds to such a telephone call.

Here, the operator uses the operator terminal 40 to access the collection management server 20. In this case, as shown in FIG. 9, a pickup request screen (temporary) 506 is output on the display of the operator terminal 40.

In this collection request screen (temporary) 506, as shown in FIG. 12A, an input field for setting the contents of the temporary collection request is provided.
The operator inputs to the collection request screen (temporary) 506 based on the contents received by telephone call. In addition, when such a customer desires customer registration, a new registration request icon is selected. In this case, the received content is registered in the collection master database 22E.

  When the setting for each input field is completed, a registration icon is selected. In this case, the customer terminal 10 transmits a registration request including each information input on the collection request screen (temporary) 506 to the collection management server 20.

And the control part 21 produces | generates the temporary collection request record RG based on each information of a registration request, and records it in the temporary collection request database 22G.
Then, similarly to the occasional collection request, the request reception means 212 of the control unit 21 of the collection management server 20 transmits a collection reception provisional registration mail 505 to the customer terminal 10 as shown in FIG.

Also in this case, as will be described later, the control unit 21 of the collection management server 20 executes a new reception process shown in FIG.
In this way, requests for occasional collection or temporary collection are registered in the respective databases (anytime collection request database 22F, temporary collection request database 22G). Here, a desired collection date is set for each record.

  On the other hand, if the collection route record RJ has already been set and collection has started, the responsible SD determination process described later is performed. In this case, on the display of the operator terminal 40, an operator management screen 507 on which the current state of the person in charge of collection and delivery and the collection order candidate is displayed is output. In this operator management screen 507, the shaded area indicates that the collection has been completed, and the thick frame indicates that the collection is in progress. The collection order candidates are represented by broken line frames. Further, as shown in FIG. 9, an SD request screen 508 is output to the SD terminal 30 of the pickup candidate.

  Then, when the person in charge of collection and distribution is determined, the control unit 21 of the collection management server 20 transmits a collection reception completion mail 509 to the customer terminal 10 as shown in FIG. This collection acceptance completion mail 509 includes the message shown in FIG.

(New reception processing)
Next, the new reception process will be described with reference to FIG. This new reception process is executed when a new collection (regular, occasional, extraordinary) is received.

  First, the control unit 21 of the collection management server 20 executes a collection request reception process (step S1-1). Specifically, the request receiving unit 212 of the control unit 21 acquires information set on the screen (502, 504, 506).

  Next, the control part 21 of the collection management server 20 performs the determination process about whether the English translation of the contents goods is required (step S1-2). Specifically, the request receiving unit 212 of the control unit 21 determines whether or not the registration request has a setting flag for English translation.

When there is hope for English translation (in the case of “YES” in step S1-2), the control unit 21 of the collection management server 20 executes priority translation processing of English translation candidates (step S1-3). Specifically, the request receiving means 212 of the control unit 21 acquires an English translation for the item name of the content item from the English translation dictionary database 22H, and transmits it to the customer terminal 10. If there is no hope of English translation (in the case of “NO” in step S1-2), this step is omitted.

  Next, the control part 21 of the collection management server 20 performs the determination process about whether a content item is a prohibited item (step S1-4). Specifically, the request receiving means 212 of the control unit 21 determines whether or not it is registered as a prohibited item in the country-specific master database 22B based on the contents to be collected and the destination country.

  Here, if registered as a prohibited item (“YES” in step S1-4), the control unit 21 of the collection management server 20 executes an alarm setting process (step S1-5). Specifically, the request accepting unit 212 of the control unit 21 adds a caution about the fact that it may not be sent to a mail transmitted to the customer terminal 10. Note that this step is omitted if it is not registered as a prohibited item (in the case of “NO” in step S1-4).

  Next, the control unit 21 of the collection management server 20 executes a confirmation process as to whether or not delivery delay information is registered (step S1-6). Specifically, the request receiving means 212 of the control unit 21 confirms whether or not delivery delay information is registered in the country-specific master database 22B for the destination country.

  Here, when delivery delay information is registered (in the case of “YES” in Step S1-6), the control unit 21 of the collection management server 20 executes an alarm setting process (Step S1-7). Specifically, the request accepting unit 212 of the control unit 21 adds a caution about the possibility of delay in delivery to an email transmitted to the customer terminal 10. If delivery delay information is not registered (in the case of “NO” in step S1-6), this step is omitted.

  Next, the control part 21 of the collection management server 20 performs the confirmation process about the deadline time according to country (step S1-8). Specifically, the request accepting means 212 of the control unit 21 collates the desired time zone of collection with the deadline time of departure from the destination country recorded in the country-specific master database 22B.

  Here, when the desired collection time zone is later than the deadline time (in the case of “YES” in step S1-8), the control unit 21 of the collection management server 20 executes an alarm setting process (step S1-9). Specifically, the request accepting unit 212 of the control unit 21 adds a precaution to the possibility that overseas dispatch may be the next day to an email transmitted to the customer terminal 10. If the desired collection time zone is earlier than the deadline time (in the case of “NO” in step S1-8), this step is omitted.

  And the control part 21 of the collection management server 20 performs a mail transmission process (step S1-10). Specifically, the request receiving means 212 of the control unit 21 transmits each mail (registration confirmation mail 503, collection acceptance temporary registration mail 505) to the customer terminal 10 in response to each request. As described above, various alarms are added to this mail.

(Collection route setting process)
Here, the collection route setting process will be described. This process is performed before the start of collection.

  First, the control unit 21 of the collection management server 20 sets a scheduled collection schedule. Specifically, the collection route setting means 211 of the control unit 21 specifies a collection master record RE in which the collection date is set as a desired date in the collection master database 22E. Then, according to the desired time zone of the collection master record RE, the collection route record RJ of each person in charge of collection and delivery is registered.

  Furthermore, the control unit 21 of the collection management server 20 sets a schedule for collection at any time or temporary collection. Specifically, the collection route setting means 211 of the control unit 21 searches the occasional collection request database 22F and the extra collection request database 22G for the occasional collection request record RF and the extra collection request record RG of the day. Also in this case, the collection route setting means 211 specifies a district including the customer's address recorded in the occasional collection request record RF or the temporary collection request record RG. Then, the collection route setting means 211 determines the SD code of the person in charge of collection / delivery in charge of this district using the SD master database 22D. Then, the collection route setting means 211 generates a collection route record RJ for each person in charge of collection and delivery according to the desired time zone of the collection request record RF and the temporary collection request record RG as needed, and registers them in the collection route database 22J.

  In this case, the collection route setting means 211 rearranges the collection route records RJ based on the address of the collection destination for each person in charge of collection and collection within a range not exceeding the desired time zone, and sets the order of collection.

(Request acceptance process after collection starts)
Next, the request acceptance process after the start of collection will be described with reference to FIG. Here, it is assumed that after the start of collection, a request for occasional collection or temporary collection on the day is received. In this process, an inquiry table T shown in FIG. 7A is used. This inquiry table T is recorded in the memory of the control unit 21.

In the inquiry table T, data relating to an SD code, an uncollected amount, a parking place code, a distance, a scheduled collection time, a priority order, and answer contents are recorded.
In the SD code data area, data relating to an identifier for identifying a candidate (collection / delivery person) corresponding to a new collection request is recorded.

In the uncollected amount data area, data for specifying the collection status of the candidate is recorded. In this embodiment, data relating to the number of uncollected items is recorded.
In the parking place code data area, data relating to an identifier for specifying a place where the automobile is parked when a new pickup request is handled is recorded.

In the distance data area, data related to the distance from the parking place to the address of the pickup destination is recorded.
In the scheduled collection time data area, data relating to the expected time at which the candidate arrives at the collection destination is recorded.

In the priority order data area, data related to the priority order for requesting collection of the candidate is recorded.
In the answer content data area, data relating to the answer (response availability) from the person in charge of collection and delivery is recorded.

Then, using the inquiry table T, the following processing is executed.
First, the control unit 21 of the collection management server 20 executes a collection reception provisional registration mail transmission process (step S2-1). Specifically, the request reception means 212 of the control unit 21 transmits a collection reception provisional registration mail 505 to the mail address of the customer who has made the collection request.

  Next, the control unit 21 of the collection management server 20 executes a process for specifying a person in charge of collection / delivery in the district including the collection location and the adjacent district (step S2-2). Specifically, when the request receiving means 212 of the control unit 21 receives a new collection request from a service use applicant registered as a customer, the collection request record RF is recorded in the collection request database 22F as needed for this collection request. Register. On the other hand, when the operator terminal 40 receives a new collection request from a service use applicant who is not registered as a customer, the temporary collection request record RG is registered in the temporary collection request database 22G.

  Next, the SD candidate specifying unit 213 of the control unit 21 specifies a district including the collection destination address and an adjacent district adjacent to the collection destination address based on the newly received collection destination address. Then, the SD candidate specifying unit 213 uses the SD master database 22D to specify the person in charge of collection and delivery in this district and the adjacent district as a candidate. Then, the SD candidate specifying unit 213 records the candidate's SD code in the inquiry table T.

And the control part 21 of the collection management server 20 repeats the following processes for every candidate.
Here, the control part 21 of the collection management server 20 performs the specific process of each candidate's uncollected area (step S2-3). Specifically, the SD candidate specifying unit 213 of the control unit 21 extracts the specified collection route record RJ of the person in charge of delivery from the collection route database 22J. Then, the SD candidate specifying unit 213 specifies a record in which the collection completion flag is not recorded.

  Next, the control unit 21 of the collection management server 20 executes an uncollected amount calculation process for each candidate (step S2-4). Specifically, the SD candidate specifying unit 213 of the control unit 21 calculates the number of uncollected items recorded in the uncollected collection route record RJ as an uncollected amount. Then, the SD candidate identification unit 213 records the uncollected amount in the inquiry table T.

  Next, the control unit 21 of the collection management server 20 executes provisional setting processing of collection order candidates in the collection route of each candidate uncollected district (step S2-5). Specifically, the SD candidate specifying unit 213 of the control unit 21 sets, for each person in charge of collection / delivery, a route that connects uncollected collection destinations based on road information on the map of the map database 22K. Then, the SD candidate specifying unit 213 specifies a position closest to the collection destination address of the new collection request in the uncollected collection destination route of each candidate. Then, the SD candidate identification unit 213 identifies the collection destinations before and after this position, and acquires the scheduled collection times at these collection destinations. Then, time is distributed to the nearest position according to the distance between the front and rear collection destinations, and the scheduled collection time at the newly requested collection destination is calculated. In this case, on the operator terminal 40, a new collection schedule candidate is temporarily set based on the address of the newly requested collection destination as in the operator management screen 507 shown in FIG. Then, the SD candidate identification unit 213 records the calculated scheduled collection time in the inquiry table T.

  Next, the control part 21 of the collection management server 20 performs the identification process of the parking place in the front and back collection destinations (step S2-6). Specifically, the SD candidate specifying unit 213 of the control unit 21 specifies, for each candidate, a parking place used at the front and rear pickup destinations using the pickup route database 22J.

Next, the control unit 21 of the collection management server 20 executes a determination process as to whether or not the parking available locations at the front and rear collection destinations can be used in the current collection request (step S2-7). Specifically, the SD candidate identification unit 213 of the control unit 21 makes a determination based on the distance between the address of the collection destination for the new collection request and the parking locations at the front and rear collection destinations.

  When the distance from the parking place is greater than the reference distance, the parking place cannot be used. In this case (in the case of “NO” in step S2-7), the control unit 21 of the collection management server 20 executes a process for identifying a new parking available place (step S2-8). Specifically, the SD candidate identification unit 213 of the control unit 21 acquires the nearest parking location for the new collection request destination from the parking location master database 22C. Then, the newly specified parking location is set as a parking candidate location.

  On the other hand, when the distance from the parking place at the front and rear pickup destinations is within the reference distance (in the case of “YES” in step S2-7), the parking place is set as the parking candidate place in the front and rear pickup.

  Next, the control part 21 of the collection management server 20 performs the calculation process of the distance from a parking candidate site to a collection location (step S2-9). Specifically, the SD candidate specifying unit 213 of the control unit 21 uses the map database 22K to calculate the distance from the specified parking available place to the address of the pickup destination for each person in charge of collection and delivery. Then, the SD candidate specifying unit 213 records the calculated distance in the inquiry table T.

  Next, the control part 21 of the collection management server 20 performs the acquisition process of the congestion information of each parking possible place (step S2-10). Specifically, the SD candidate specifying unit 213 of the control unit 21 acquires the congestion rate of each specified parking available place from the parking place master database 22C. Then, the SD candidate specifying unit 213 records the acquired congestion rate in the inquiry table T.

  And the control part 21 of the collection management server 20 performs the priority determination process for every candidate (step S2-11). Specifically, the SD candidate specifying unit 213 of the control unit 21 evaluates the difference from the parking candidate location recorded in the inquiry table T, the congestion status, the uncollected amount, and the desired collection time zone. An evaluation value is assigned using a value table. Specifically, in this evaluation value table, higher evaluation values are sequentially given when the distance from the parking available place is shorter. Further, for the congestion situation, higher evaluation values are sequentially given when the congestion rate is lower. For the uncollected amount, higher evaluation values are sequentially given when the uncollected amount is smaller.

For the desired collection time zone, the SD candidate identification unit 213 calculates the time difference between the scheduled collection time and the desired time zone desired by the customer. In the evaluation value table, higher evaluation values are sequentially set when the time difference is smaller.
Then, the SD candidate specifying unit 213 calculates the sum of the respective evaluation values for each person in charge of delivery / collection, assigns priorities in descending order of the total values, and records them in the inquiry table T.

(Responsible person confirmation process)
Next, the person-in-charge confirmation process will be described with reference to FIG.

Here, the control unit 21 of the collection management server 20 executes a confirmation contact process for the collection candidates (step S3-1). Specifically, the assigned SD setting means 214 of the control unit 21 transmits a confirmation message to the SD terminal 30 of each collection / delivery person in charge of collection. In this case, as shown in FIG. 13B, the incoming message is output on the collection list screen 508a displayed on the display of the SD terminal 30. In this case, the person in charge of collection selects the confirmation contact icon on the SD terminal 30. In this case, a correspondence selection screen 508b is output to the display of the SD terminal 30 as shown in FIG. Here, the screen of the SD terminal 30 of the person in charge A is assumed. Then, when the first candidate person in charge B is “not available (NO)” and the second candidate person in charge A is “available (YES)”, the display of the SD terminal 30 is as shown in FIG. , A correspondence selection screen 508c is output. As a result, the display of the SD terminal 30 is changed to a collection list screen 508d.

  Next, the control unit 21 of the collection management server 20 executes a responsible SD determination process (step S3-2). Here, the assigned SD setting means 214 of the control unit 21 executes the assigned SD determination process based on the response notification received from each collection / delivery person. This assigned SD determination process will be described later with reference to FIG.

  Next, the control unit 21 of the collection management server 20 executes an allocation completion notification process for other collection candidates (step S3-3). Specifically, the assigned SD setting unit 214 of the control unit 21 transmits an allocation completion message to the SD terminal 30 of the person in charge of collection and delivery other than the person in charge of the current collection. In this case, the SD terminal 30 that has received the assignment completion message deletes the incoming call display.

  Next, the control unit 21 of the collection management server 20 executes a schedule registration process for the person in charge of collection / delivery for the current request (step S3-4). Specifically, the assigned SD setting means 214 of the control unit 21 generates a collection route record RJ for this collection and registers it in the collection route database 22J. Then, the SD code of the person in charge of collection and delivery is set in the collection request record RF and the temporary collection request record RG as needed.

  And the control part 21 of the collection management server 20 performs the transmission process of reception completion mail (step S3-5). Specifically, the assigned SD setting unit 214 of the control unit 21 transmits a reception completion mail to the mail address of the customer who has made the collection request. This reception completion email includes information related to the scheduled collection person name and the scheduled collection time.

(Responsible SD decision processing)
Next, the assigned SD determination process will be described with reference to FIG.
Here, the control unit 21 of the collection management server 20 executes standby processing (step S4-1). Specifically, the assigned SD setting unit 214 of the control unit 21 waits for a response from each collection / delivery person in response to the transmitted confirmation notice. When the collection management server 20 receives a response message from each person in charge of collection and delivery, the SD candidate specifying unit 213 of the control unit 21 records the response content in the inquiry table T.

  And the control part 21 of the collection management server 20 performs the confirmation process of the presence or absence of the response communication from a collection / delivery person regularly (step S4-2). Specifically, the assigned SD setting unit 214 of the control unit 21 confirms whether or not the response communication has been updated in the inquiry table T recorded in the collection management server 20 memory.

  When there is no response communication from the person in charge of collection / delivery (in the case of “NO” in step S4-2), the control unit 21 of the collection management server 20 executes confirmation processing as to whether or not the waiting time limit has come (step S4-). 3). Specifically, the assigned SD setting unit 214 of the control unit 21 compares the elapsed time after the confirmation notification with the waiting time limit. When the waiting time limit has not arrived (in the case of “NO” in step S4-3), the control unit 21 of the collection management server 20 continues the waiting process (step S4-1).

On the other hand, when there is a response communication (in the case of “YES” in step S4-2), the control unit 21 of the collection management server 20 confirms whether or not the response content from the highest priority candidate is recorded. Is executed (step S4-4). Specifically, the assigned SD setting unit 214 of the control unit 21 specifies whether or not the inquiry table T is an answer for the highest priority collection / delivery person.

  If the answer from the person in charge of delivering and collecting the highest priority candidate is not recorded (in the case of “NO” in step S4-4), the control unit 21 of the collection management server 20 continues the standby process (step S4-1). .

  On the other hand, if the response content from the person in charge of delivery and delivery of the highest priority candidate is recorded (in the case of “YES” in step S4-4), the control unit 21 of the collection management server 20 can handle this highest priority candidate. The confirmation process about whether or not is executed (step S4-5). Specifically, the assigned SD setting unit 214 of the control unit 21 confirms whether or not a response (trusted response) that can be handled is recorded in the inquiry table T.

  When the highest priority candidate can be handled (in the case of “YES” in step S4-5), the control unit 21 of the collection management server 20 executes the determination process of the corresponding collection and delivery person (step S4-11). Specifically, the responsible SD setting means 214 of the control unit 21 generates a collection route record RJ of the person in charge of collection and delivery for the collection request, and records it in the collection route database 22J. Then, the assigned SD determination process ends.

  On the other hand, when the highest priority candidate is not available (in the case of “NO” in step S4-5), the control unit 21 of the collection management server 20 executes a confirmation process as to whether there are other candidates remaining ( Step S4-6).

  If there are no other candidates ("NO" in step S4-6), the control unit 21 of the collection management server 20 executes an alarm output process (step S4-10). Specifically, the assigned SD setting unit 214 of the control unit 21 outputs an alarm indicating that the collection / delivery person corresponding to the collection request could not be determined to the operator terminal 40. In this case, the operator directly contacts the person in charge of collection / delivery to urge reexamination of the handling of collection.

  On the other hand, when other candidates remain (in the case of “YES” in step S4-6), the control unit 21 of the collection management server 20 executes a priority change process (step S4-7). Specifically, the assigned SD setting means 214 of the control unit 21 deletes the priority order of the person in charge of delivery and collection that cannot be handled, and updates the priority order while maintaining the current order of the person in charge of delivery and delivery. As a result, the next candidate person in charge of collection is moved up to the highest priority candidate.

  Next, the control unit 21 of the collection management server 20 executes a confirmation process as to whether or not the newly identified highest priority candidate (next candidate) has been answered (step S4-8). Specifically, the assigned SD setting unit 214 of the control unit 21 specifies the answer status for the newly specified highest priority candidate.

When the newly identified top priority candidate has been answered (in the case of “YES” in step S4-8), the control unit 21 of the collection management server 20 repeats the processing from step S4-5.
On the other hand, when the next candidate has not been answered (in the case of “NO” in step S4-8), the control unit 21 of the collection management server 20 continues the standby process (step S4-1).

  In addition, when the waiting time limit has arrived (in the case of “YES” in step S4-3), the control unit 21 of the collection management server 20 executes a confirmation process as to whether or not there is a corresponding collection and delivery person ( Step S4-9). Specifically, the assigned SD setting unit 214 of the control unit 21 confirms in the inquiry table T whether or not there is a person in charge of collection / delivery who has made a response that can be handled (acceptance response).

  Then, when there is no corresponding person in charge of collection / delivery (in the case of “NO” in step S4-9), the control unit 21 of the collection management server 20 executes an alarm output process (step S4-10).

  On the other hand, when there is a corresponding person in charge of collection / delivery (in the case of “YES” in step S4-9), the control unit 21 of the collection management server 20 executes a process of determining the person in charge of collection / delivery (step S4-11). Specifically, the assigned SD setting unit 214 of the control unit 21 determines the collection / delivery person having the highest priority in the inquiry table T as the collection / delivery person corresponding to the collection request. Then, the assigned SD setting unit 214 generates a pickup route record RJ of the pickup / delivery person with the highest priority for the current pickup request and records it in the pickup route database 22J.

According to this embodiment, the following effects can be obtained.
In this embodiment, a person who wants to use the collection service requests collection using the collection registration screen 502 and the collection request screen (as needed) 504. Thereby, collection can be requested reliably and efficiently.

  Further, when receiving a request for occasional collection or temporary collection, the control unit 21 of the collection management server 20 executes a collection reception provisional registration mail transmission process (step S2-1). When the person in charge of collection / delivery who collects the request is determined, the control unit 21 of the collection management server 20 executes a reception completion mail transmission process (step S3-5). Thereby, the user can grasp the request status.

  -In this embodiment, the candidate corresponding to collection is determined in the request reception process after collection start. In this case, the control unit 21 of the collection management server 20 executes a process for specifying a person in charge of collection / delivery in the district including the collection location and the adjacent district (step S2-2). And the control part 21 of the collection management server 20 performs the priority determination process for every candidate (step S2-11). In this case, the SD candidate specifying unit 213 of the control unit 21 assigns an evaluation value to the distance from the parking candidate site, the congestion status, the uncollected amount, and the collection time zone recorded in the inquiry table T. Then, the SD candidate specifying unit 213 calculates the sum of each evaluation value for each person in charge of collection and delivery, and assigns priorities in descending order of the total value. Therefore, by considering the distance from the parking candidate site, it is possible to specify a person in charge of collection and delivery that can efficiently collect cargo. Moreover, by considering the congestion situation, priority can be given to a person in charge of collection and delivery who can use an advantageous parking place. In addition, by considering the uncollected amount, priority can be given to a person in charge of collection and delivery having a margin. In addition, by taking into account the collection time zone, it is possible to perform collection in consideration of customer convenience.

  In the person-in-charge confirmation process, when the reply content from the person in charge of delivery and delivery of the highest priority candidate is recorded (in the case of “YES” in step S4-4), the highest priority candidate can be handled (step S4). In the case of “YES” in −5), the control unit 21 of the collection management server 20 executes a corresponding collection / delivery person determination process (step S4-11). Thereby, when an answer is obtained from the highest priority candidate, the responder can be determined promptly.

  In the present embodiment, when the highest priority candidate is not available (in the case of “NO” in step S4-5) and there are other candidates (in the case of “YES” in step S4-6), the collection is performed. The control unit 21 of the management server 20 executes a priority change process (step S4-7). As a result, it is possible to examine the response for the candidate with the next highest priority.

  If no other candidate remains (in the case of “NO” in step S4-6), or there is no corresponding collection and delivery person in charge (in the case of “NO” in step S4-9), the collection management server 20 The control unit 21 executes an alarm output process (step S4-10). As a result, the operator can promptly contact each person in charge of collection and delivery, and prompt the review of the collection correspondence.

  In the present embodiment, in the new acceptance process, prohibited items are confirmed, delivery delay information is confirmed, and country-specific deadline confirmation processing is executed. Various alarms for each item are added to the email sent to the customer. As a result, the customer can be alerted in international delivery.

In addition, you may change each said embodiment as follows.
In the above embodiment, the parking location master database 22C records a parking location master record RC that stops a car used for collection and delivery. This parking location master record RC includes a parking location code, a parking location name, an address, a current situation, and data related to the congestion rate. Here, in the parking place master record RC, the congestion rate may be recorded for each time zone. In this case, an evaluation score can be given by acquiring the congestion rate corresponding to the scheduled collection time of the candidate who collects the cargo.

In the above embodiment, the collection of a delivery product for overseas is assumed. However, the present invention is not limited to this, and can be applied to the collection of a delivery product for domestic use.
In the above-described embodiment, the present invention is applied to the occasional collection after the start of the collection and the request for the temporary collection. However, the present embodiment can be applied to only one of them.

The system schematic of embodiment of this invention. It is explanatory drawing of the data recorded in each database, (a) is a customer master database, (b) is a country master database, (c) is a parking place master database, (d) is recorded in an SD master database. FIG. It is explanatory drawing of the data recorded on each database, Comprising: (a) is a collection master database, (b) is explanatory drawing of the data recorded in the collection request database at any time. It is explanatory drawing of the data recorded on each database, Comprising: (a) is a temporary collection request database, (b) is explanatory drawing of the data recorded on the collection route database. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. It is explanatory drawing for the process for determining the candidate of collection, Comprising: (a) is explanatory drawing of an inquiry table, (b) is explanatory drawing of a process sequence. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of screen expansion | deployment of embodiment of this invention. It is explanatory drawing for displaying on a display, Comprising: (a) is a password registration screen, (b) is a collection registration screen, (c) is explanatory drawing of a registration confirmation mail. It is explanatory drawing of the screen displayed on a display, Comprising: (a) is a collection request screen (at any time), (b) is explanatory drawing of collection reception provisional registration mail. It is explanatory drawing of the screen displayed on a display, Comprising: (a) is a collection request screen (temporary), (b) is explanatory drawing of a collection reception completion mail. It is explanatory drawing of the screen displayed on a display, Comprising: (a) is a management screen displayed on an operator terminal, (b) is explanatory drawing of the collection list screen displayed on an SD terminal. Explanatory drawing of the screen displayed on SD terminal.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... Customer terminal, 20 ... Collection management server, 21 ... Control part, 22A ... Customer master database, 22B ... Country master database, 22C ... Parking place master database, 22D ... SD master database, 22E ... Collection master database, 22F ... Any time collection request database, 22G ... Temporary collection request database, 22H ... English translation dictionary database, 22J ... Collection route database, 22K ... Map database, 211 ... Collection route setting means, 212 ... Request reception means, 213 ... SD candidate identification means, 214 ... responsible SD setting means, 215 ... collection list output means, 30 ... SD terminal, 40 ... operator terminal.

Claims (9)

Person information storage means for recording information on persons in charge of each district for each district,
A collection information storage means for recording collection schedule information in which a collection order, address information, and a collection completion flag are associated with identification information of a customer to be collected;
A collection management system comprising a control means connected to a customer terminal and a person-in-charge terminal ,
The control means is
When receiving a new request collection from the customer terminal, using the contact information storage unit, and the candidate specifying means for specifying a candidate district associated with pickup location for the new request,
In the candidate, specify the collection schedule information for which the collection completion flag is not recorded,
In this collection schedule information, a collection order specifying means for identifying a nearest collection place with respect to a collection place of a new request and setting a collection order candidate in which new requests are arranged in this collection schedule;
For each of the candidates, a means for assigning an evaluation value according to the situation of the candidate, giving priority in order from the highest evaluation value, and determining the priority of the candidate;
For the pickup order candidate, a contact person contact means for sending a correspondence confirmation message to the contact person terminal of the candidate ;
When the commissioned reply is received from the person in charge of the highest priority candidate, the highest priority candidate is determined as the person in charge of collection corresponding to the new request,
If a response that cannot be handled is received from the person in charge of the highest priority candidate, the priority of the candidate that cannot be handled is deleted, and the priority of the remaining candidates is updated,
When there is a candidate who can respond when the waiting deadline arrives, the candidate with the highest priority is determined as the person in charge of collection corresponding to the new request,
A person-in-charge setting means for executing assignment completion notification processing to candidates other than the person in charge of collection corresponding to the new request;
A collection management system comprising: customer contact means for transmitting to the customer terminal a scheduled collection time specified based on the collection order candidate of a collection person corresponding to the new request . The control means specifies the collection schedule information for which the collection completion flag is not recorded in the candidate, specifies the nearest collection location for the newly requested collection location in the collection schedule information, and selects the collection location. And collecting the scheduled collection time at the new collection location by distributing the time to the nearest collection location according to the distance between the front and rear collection locations. The collection management system according to claim 1. The means for determining the priority order acquires a desired collection time included in the new request,
Calculating a difference between the calculated estimated collection time and the desired collection time;
Collection management system of claim 2, before Symbol difference as small, characterized by increasing prioritize the candidates. It further comprises parking information storage means for recording a parking available place,
From the parking information storage means, identify the nearest parking location to the new request pickup location,
It said means for determining the priority, collection management system according to claim 2 or 3, characterized in that to determine the priority of the candidates based on the status information about the identified available parking places. The means for determining the priority order calculates a distance from the parking available place to the pickup place,
5. The collection management system according to claim 4, wherein the priority order of the candidates is determined based on the distance information. It further includes a prohibited goods information storage means that records the types of prohibited goods by country,
For new requests, obtain information about the type of delivery and the destination country,
Using the prohibited item information storage means, the type of prohibited item and the type of delivery item in the destination country are collated,
The collection management system according to any one of claims 1 to 4, wherein an alarm message is output when a prohibited item is included in the delivery item. A delay information storage means for recording delay information for each country;
Obtain delay information in the destination country of the new request,
6. The collection management system according to claim 1, wherein when the delay information is recorded, an alarm including the delay information is output. Person information storage means for recording information on persons in charge of each district for each district,
A collection information storage means for recording collection schedule information in which a collection order, address information, and a collection completion flag are associated with identification information of a customer to be collected;
A program for managing collection using a collection management system having a control means connected to a customer terminal and a person-in-charge terminal ,
The control means;
When receiving a new request collection from the customer terminal, using the contact information storage unit, the candidates specific means to identify candidates of district associated with pickup location for the new request,
In the candidate, specify the collection schedule information for which the collection completion flag is not recorded,
In this collection schedule information, to identify the nearest pick-up location for the pickup location of the new request, pick up the order specific means to set the pick-up order candidates lined up a new request to the collection schedule,
Means for assigning an evaluation value according to the status of the candidate for each candidate, giving priority in order from the highest evaluation value, and determining the priority of the candidate;
Above for the collection order candidate, the person in charge contact means to transmit the corresponding availability confirmation contact the person in charge terminal of the candidates,
When the commissioned reply is received from the person in charge of the highest priority candidate, the highest priority candidate is determined as the person in charge of collection corresponding to the new request,
If a response that cannot be handled is received from the person in charge of the highest priority candidate, the priority of the candidate that cannot be handled is deleted, and the priority of the remaining candidates is updated,
When there is a candidate who can respond when the waiting deadline arrives, the candidate with the highest priority is determined as the person in charge of collection corresponding to the new request,
Person-in-charge setting means for executing assignment completion notification processing to candidates other than the person in charge of collection corresponding to the new request; and
A collection management program that causes the customer terminal to function as customer contact means for transmitting a scheduled collection time specified based on the collection order candidate of a collection person corresponding to the new request . Person information storage means for recording information on persons in charge of each district for each district,
A collection information storage means for recording collection schedule information in which a collection order, address information, and a collection completion flag are associated with identification information of a customer to be collected;
A method of managing collection using a collection management system comprising a control means connected to a customer terminal and a person-in-charge terminal ,
The control means is
When receiving a new request collection from the customer terminal, using the contact information storage means, and the candidates identified step of identifying the candidates of the district associated with the pickup location for the new request,
In the candidate, specify the collection schedule information for which the collection completion flag is not recorded,
In this collection schedule information, a collection location specifying stage for identifying the nearest collection location for the collection location of the new request and setting a collection sequence candidate in which the new request is arranged in this collection schedule,
For each candidate, giving an evaluation value according to the situation of the candidate, giving a priority in order from the highest evaluation value, and determining the priority of the candidate;
For the pickup order candidate, a contact person contact stage for sending a correspondence confirmation message to the contact person terminal of the candidate ;
When the commissioned reply is received from the person in charge of the highest priority candidate, the highest priority candidate is determined as the person in charge of collection corresponding to the new request,
If a response that cannot be handled is received from the person in charge of the highest priority candidate, the priority of the candidate that cannot be handled is deleted, and the priority of the remaining candidates is updated,
When there is a candidate who can respond when the waiting deadline arrives, the candidate with the highest priority is determined as the person in charge of collection corresponding to the new request,
A person-in-charge setting stage for executing assignment completion notification processing to candidates other than the person in charge of collection corresponding to the new request;
A collection management method, comprising: performing a customer contact step of transmitting a scheduled collection time specified based on the collection order candidate of a collection person corresponding to the new request to the customer terminal.

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