JP4666939B2 - Online delivery system and delivery request method - Google Patents

Description

  The present invention relates to a delivery system and various service request reception processing methods using the Internet, particularly a collection request on the Web, a delivery schedule notification request, a delivery date change request, a redelivery request, a delivery request date request, and a slip issuance. The present invention relates to a network-based home delivery system and various service request reception processing methods capable of providing a home delivery service that can receive and smoothly process various requests such as requests.

With the spread of the Internet, various business models for home delivery services have been proposed. Among them, various services for accepting reservations for home delivery services on the Web have been proposed (see, for example, Patent Document 1 below). If you can accept the delivery service on the Web, you can make a reservation without worrying about the business hours of the courier, and the troublesome necessary items (address / phone number of the courier, delivery address / phone) (Number etc.) can be expected to be simplified.
Japanese Patent Laid-Open No. 11-53441

  However, looking at the business model that accepts the collection of home delivery services on the Web that has been proposed in the past, the processing steps after accepting the collection, that is, the information processing procedure until the delivery is actually completed, and the service after the delivery is completed There are few proposals that consider the content check, and many problems still remain to realize a smooth delivery service. One of the problems is that it takes time to receive the collection request from the receipt of the collection request to the person in charge of the collection, so that it cannot respond to an urgent collection request. In addition, since the area in charge of the person in charge of collection is not always constant, there is a problem that it is difficult to automatically distribute received collection requests.

  On the other hand, the courier company is currently most concerned with “re-delivery”, that is, re-delivery request processing based on a absent vote. Currently, it is received by re-delivery request telephone or FAX, but it has many problems such as troublesome request procedures and impossible re-delivery during the day.

  Also, a problem has been pointed out with respect to an issuance system for an invoice attached to a package (in the present invention, this invoice is simply referred to as “slip”). In other words, a voucher issuing system that prints vouchers with a printer on the user side is currently being implemented, but in this system, printing software suitable for each printer type must be installed in a personal computer, etc., and replaced with a new printer. When there is a change in the form or voucher, there is a problem that a new printing software has to be obtained and installed every time.

  Therefore, as a first object of the present invention, in a home delivery system using the Internet, it is possible to accept a reservation for use of a home delivery service on the Web, and to provide a quick and high quality home delivery service. In particular, it is an object of the present invention to provide a network-based home delivery system capable of smoothly and reliably reaching request information such as collection request information to each person in charge. The second purpose is to reduce the case where the delivery destination is absent and reduce the re-delivery itself. It is another object of the present invention to provide a network-based home delivery system that can make a redelivery request more easily even if it is absent, and can process the redelivery request more quickly. A third object is to provide a voucher issuing system that can easily issue vouchers and can easily perform procedures at the time of collection.

  In order to solve this problem, the present invention relates to accepting a collection request, and includes a Web server and at least a distribution base server or a distribution base master server that stores the IP address of a delivery terminal, and a plurality of distribution base servers and deliverers. When the Web server receives the collection request information, the network-based home delivery system is connected to the terminal so as to be able to transmit information, and based on the received collection request information, the responsible logistics base server or the responsible delivery terminal or both IPs A network-based home delivery system having a function of causing a distribution base master server to extract an address and transmitting the collection request information to the extracted IP address is proposed.

  As such a net use home delivery system, for example, a Web server, at least a logistics base server or a logistics base master server that accumulates and associates the IP address of the delivery terminal and the responsible area identification information, a customer telephone number, a collection destination address, A network comprising a customer information database that stores customer information such as delivery address and customer user terminal IP address and associated area identification information in association with each other, and is connected to a plurality of distribution base servers and delivery terminal so that information can be transmitted. When the Web server receives the collection request information in the home delivery system, the responsible area identification information associated with any customer information in the received collection request information is extracted to the customer information database, and the extracted charge Responsible logistics base server or responsible deliveryer terminal associated with the region identification information or both The IP address is extracted logistics base master server, the collection request information to the extracted IP address addressed can be configured as a net use delivery system having a function of transmitting.

  According to such a net use home delivery system, the following collection request receiving method can be provided. That is, a step in which the Web server receives the collection request information, a step in which the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal based on the received pickup request information, or the extracted IP A collection request receiving method including a step of a Web server transmitting the collection request information to an address, more specifically, a step of the Web server receiving the collection request information, and any customer in the received collection request information The customer information database extracts the responsible area identification information associated with the information, the logistics base server or the responsible delivery terminal associated with the extracted responsible area identification information or the IP address of the both in the logistics base master server Extracting, collecting the collection request information to the extracted IP address on the Web It is possible to provide a collection request reception method over bar is provided with a step of transmitting.

  Next, the present invention relates to accepting a re-delivery request, and includes a Web server and at least a distribution base master server that stores IP addresses of distribution base servers or delivery terminal, and transmits information to a plurality of distribution base servers and delivery terminals. When the Web server receives the re-delivery request information including the delivery identification information, the network-based home delivery system configured to be connected, based on the received delivery identification information, A network home delivery system having a function of causing the distribution base master server to extract both IP addresses and transmitting the redelivery request information to the extracted IP address is proposed.

  More specifically, it includes a collection / delivery master server that stores transport information such as collection request information including delivery address or responsible area identification information in association with the delivery identification information, and stores redelivery request information including the delivery identification information on the Web server. , The delivery address address or responsible area identification information associated with the received delivery identification information is extracted by the collection / delivery master server, and the distribution base server or responsible charge associated with the obtained delivery address or responsible area identification information The IP address of the delivery terminal or both can be extracted by the distribution base master server, and can be configured as a net use home delivery system having a function of transmitting the redelivery request information to the extracted IP address.

  According to such a net use home delivery system, the following redelivery request acceptance method can be provided. That is, a step in which the Web server receives redelivery request information, a step in which the logistics base master server extracts the IP address of the responsible logistics base server or the responsible delivery terminal or both based on the received redelivery request information. A redelivery request acceptance method comprising the step of the Web server transmitting the redelivery request information to the IP address, more specifically, the step of the Web server receiving the redelivery request information including the delivery identification information; The step of the collection / delivery master server extracting the delivery address or responsible area identification information associated with the received delivery identification information, the responsible logistics base server or responsible delivery person terminal associated with the obtained delivery address or responsible area identification information Alternatively, the distribution base master server extracts both IP addresses, and the extracted IP addresses The redelivery request information to the less it is possible to provide a re-delivery request reception method Web server comprises the step of transmitting.

  According to the system and method for accepting a collection request and accepting a redelivery request as described above, the following effects can be obtained. Previously, it was only the home delivery base that knew each delivery person's area, and even if the headquarters received a pickup request or a re-delivery request and sent it to the home delivery base, the delivery to each delivery person at each home delivery base・ Because of the allocation of deliveries and departure to the area in charge, when requesting quick pick-up and re-delivery, it was necessary to check the contact information of the nearest home delivery base and request it directly. On the other hand, according to the present invention, the collection request procedure or the redelivery request procedure can be completed simply by accessing the web server using the Internet, and the collection request information and the redelivery request information are immediately delivered in charge. It is possible to provide a delivery service faster than before. In particular, with regard to redelivery, the responsible logistics base server and the responsible deliverer terminal can receive redelivery request information from the Web server at any time during business hours, and the sent redelivery request information can be displayed on the screen. A delivery plan can be made immediately after confirmation. In addition, since the delivery person can receive the re-delivery request in the delivery route and correct the delivery plan on the spot, it can sufficiently cope with the re-delivery request on the same day, which has been difficult in the past. Further, by accumulating the responsible area identification information common to the customer information database and the distribution base master server, the responsible area identification information is extracted from the customer information database, and the distribution base master server takes charge based on the assigned area identification information. Since the IP address of the delivery terminal can be extracted, even if the person in charge of delivery in each region changes from time to time, this change information is sent to the distribution base master server as needed to reflect it. Collecting request information, re-delivery request information, and the like can be distributed to appropriate responsible deliverers at the time.

  The present invention also includes a collection / delivery master server that accumulates transportation information such as collection request information for a correspondence system related to collection request information outside business hours. When the Web server receives the collection request information outside business hours, A function of transmitting the collection request information to the collection / delivery master server and storing it as new collection request information without transmitting the collection request information to the server and the responsible delivery terminal, and the collection / delivery master server or Web server Use of the network with a function of transmitting new collection request information in the collection / delivery master server to the relevant logistics base server or responsible delivery terminal terminal or both upon receipt of a new request information transmission request from the server or responsible delivery terminal or both Propose a delivery system. According to this system, the Web server receives the collection request information outside business hours, and the Web server collects and delivers the collection request information (along with the IP address of the responsible logistics base server or the responsible deliverer terminal or both as required). A step of transmitting to the master server, and a step of storing the new collection request information by the collection / delivery master server that has received the request, for example, the distribution base server in charge or the delivery person terminal in charge or The collection / delivery master server or the Web server receives a new request information transmission request from the responsible logistics base server or the responsible delivery terminal or both, and sends a new request information transmission request to the collection / delivery master server in response to this request. New collection request information in the relevant logistics base server or responsible delivery terminal It is possible to provide a collection request reception method comprising the step of transmitting to both.

  In addition, regarding a correspondence system related to re-delivery request information outside business hours, the present invention includes a collection / delivery master server that accumulates transportation information such as collection request information, and includes re-delivery request information including delivery identification information outside business hours. When the Web server receives it, it does not transmit the redelivery request information to the responsible logistics base server and the responsible deliverer terminal, but transmits the redelivery request information together with the delivery identification information to the collection / delivery master server and accumulates it as new redelivery request information. The function and the collection / delivery master server or Web server receive a new request information transmission request from the responsible logistics base server or the responsible delivery terminal or both, and in response to this request, the new redelivery request information in the collection / delivery master server Provided is a net delivery system having a function of transmitting to a distribution base server or a responsible delivery terminal or both. According to this system, for example, when it is outside business hours, the Web server receives redelivery request information including delivery identification information. The Web server sends the redelivery request information together with the delivery identification information to the collection and delivery master server. A transmission step, a step in which the collection / delivery master server receiving this information accumulates as new re-delivery request information, for example, the distribution base server in charge or the delivery person terminal in charge or the both are The Web server or collection / delivery master server receives a new request information transmission request from the responsible logistics base server or responsible delivery terminal terminal or both by sending a request information transmission request, etc., and in response to this request, The new redelivery request information is sent to the relevant logistics base server or responsible delivery terminal or both. Re-delivery request reception method with a-up can be provided.

  The present invention also includes a customer information database for storing customer information such as a customer telephone number, a collection address, a delivery address, and an IP address of a customer user terminal for accepting a delivery schedule notification request, and includes a desired delivery date and time. When the Web server receives the delivery schedule notification request information, it is addressed to the IP address of the destination user terminal in the collection request information or the delivery schedule notification request information, or based on the destination information in the collection request information or the delivery schedule notification request information. Provided is a network-based home delivery system having a function of transmitting delivery identification information and delivery information including the desired delivery date and time to an IP address of a delivery destination user terminal extracted from a customer information database. That is, the step in which the Web server receives delivery schedule notification request information including the desired delivery date, addressed to the IP address of the destination user terminal in the collection request information or delivery schedule notification request information, or the collection request information or delivery schedule notification request A delivery prior notification method comprising a step of a Web server transmitting delivery identification information and delivery information including the desired delivery date and time to an IP address of a delivery destination user terminal extracted from a customer information database based on delivery destination information in the information Can be provided.

With regard to accepting the delivery schedule notification request, the present invention also includes a collection / delivery master server that stores transportation information such as collection request information, and a package tracking information management server that stores package tracking information, and includes a desired delivery date and time. When the delivery schedule notification request information is received by the Web server, the delivery schedule notification request information is transmitted to the collection / delivery master server and the transportation case is set to a delivery schedule notification waiting status; Check the package tracking information stored in the package tracking information management server at any time or periodically, and extract the shipping cases for which the shipping status has been newly confirmed from the results of the matching, The delivery identification information and the delivery information including the desired delivery date and time are sent to the IP address of the delivery destination user terminal associated with the extracted transportation case. Also it provides a net use home delivery system which includes a function of.
According to this system, the Web server receives the delivery schedule notification request information including the desired delivery date and time, transmits the delivery schedule notification request information to the collection / delivery master server, and sets the transportation case to the delivery schedule notification waiting status. Step, the shipping information stored in the collection / delivery master server and the package tracking information stored in the package tracking information management server are collated at any time or periodically, and newly dispatched as a result of the collation and in the status of waiting for delivery schedule notification A step of extracting a transportation case whose state has been confirmed, and a step of transmitting a delivery identification information and delivery information including the desired delivery date and time to the IP address of a delivery destination user terminal associated with the extracted transportation case. It is possible to provide an advance notice method with delivery. For example, if a delivery schedule notification is sent for all transportation cases for which there was a delivery schedule notification request information, it is assumed that the request may be canceled after a pickup request, even though there was a delivery schedule notification Although the package is not delivered, such a problem can be solved by transmitting the delivery schedule notification after confirming the shipping state as described above.

  Then, the user who has received the delivery schedule notification as described above can return delivery date / time change request information. That is, according to the present invention, in the above system and method, when the Web server receives the delivery date / time change request information including the desired delivery date / time and the delivery identification information, the delivery date / time change request information is sent to the responsible logistics base server or the responsible delivery person terminal. Or the delivery date change request reception method transmitted to both is proposed. By transmitting the contents of the delivery date / time change request to the responsible delivery person in this way, it is possible to cope with a sudden change in delivery date / time, and to improve the service level without difficulty. Specifically, when the Web server receives the delivery date change request information including the desired delivery date and time and the delivery identification information, based on the received delivery identification information, the responsible logistics base server or the responsible deliverer terminal or both IP addresses To extract. For example, the delivery address or responsible area identification information is extracted by the collection / delivery master server based on the delivery identification information, and the responsible logistics base server or responsible delivery terminal or both IPs based on the obtained delivery address or responsible area identification information The address can be extracted by the distribution base master server. Then, the delivery date / time change request information may be transmitted to the extracted IP address.

  Further, as a system (method) for receiving such delivery date / time change request information outside business hours, for example, the present invention includes a collection / delivery master server that accumulates transportation information such as pickup request information. When the change request information is received by the Web server, the delivery date / time change request information is not transmitted to the responsible logistics base server and the responsible delivery terminal, but this delivery date / time change request information is transmitted to the collection / delivery master server and a new delivery date / time change request is sent. While being stored as information, for example, at the time of start-up at the start of business, the responsible distribution base server or responsible deliveryer terminal or both send a new request information transmission request to the collection / delivery master server, etc. The Web server receives a new request information transmission request from the responsible logistics base server or the responsible delivery terminal or both Extracts a new delivery date change request information in response to this request, it is proposed that to send the new delivery date change request information to the representative distribution base server or representative deliverer terminal or both. By sending the requested delivery date and time requested to the delivery destination in this way, the probability of absence of the delivery destination is reduced and the number of redelivery itself can be reduced. Can be provided. In addition, since the user can make a request for changing the delivery date and time as described above, the efficiency can be further improved for both the delivery company and the user.

  The present invention also accumulates all the collection request information received by the Web server in the collection / delivery master server, while collecting all collection completion information from the delivery terminal to the collection / delivery master server, and collects the collection request information and the collection in the collection / delivery master server. Online delivery with a function that compares the completion information, extracts the collection request information for which there is no collection completion information, and evaluates the contents of the collection service by calculating the difference between the desired collection date and the completion date System and service evaluation method, and all collection request information, redelivery request information and delivery date change request information received by the Web server are accumulated in the collection / delivery master server, while all delivery completion information from the delivery terminal is collected / delivery master server And collects the collection request information, redelivery request information, delivery date / time change request information and delivery completion information in the collection / delivery master server. A network-based home delivery system and a service evaluation having a function of evaluating delivery service contents by extracting request information having no completion information and calculating a difference between a desired date and time in each request information and an actual delivery date and time Proposed method.

  By accepting collection requests, delivery date / time change requests, re-delivery requests, etc. on the Web, all request information can be stored as digital information in a database, so each request information is collected in a collection / delivery master file and actually Information on completion of collection / delivery performed can be collected as digital information in a collection / delivery master file and collated and compared for each delivery service, so that each delivery service can be evaluated numerically and accurately evaluated without omission. Therefore, a more reliable home delivery service can be provided.

  The present invention is also a net delivery system comprising a web server and a print server having a slip print database for storing print data creation information for each printer type, wherein the web server requests a collection request from a user terminal. When the information and the slip issue request information are received, the print data creation information associated with the collection request information or the slip issue request information is extracted into the slip print database, and the extracted print data creation information and the received pickup request information are used. Provided is a network-based home delivery system and a slip issuing method having a function in which a print server creates slip print information and the Web server transmits the slip print information to the user terminal or a printer designated in the slip issue request information. . According to such an online delivery system and slip issuing method, the server side creates slip print data that matches the user's printer model, so there is no need to install printing software or the like on the user terminal side, for example, changing the slip form Even if there is, the user can request to issue a slip without being aware of the change. In addition, even if the user changes the printer model, it can be handled by registering the model or by automatically reading the model number on the server side. Time and effort can be reduced. Furthermore, even if there is no printer on the user side, by specifying the in-vehicle printer of the delivery person, the in-vehicle printer can issue a slip, so the delivery person can bring the slip and collect the goods. This can be done and the labor and time involved in the collection can be reduced.

  In the net delivery system and various request information reception (processing) methods described above, when the Web server receives the delivery identification information and the desired delivery date and time information, the delivery desired date and time information is associated with the delivery identification information and the collection and delivery master server. Functions or steps can be added to the storage. When such a function or step is added, when the collection request information and the delivery identification information are received by the Web server, the collection request information is stored in the collection / delivery master server in association with the delivery identification information, and the collection request information and It becomes possible to associate the desired delivery date and time information. In addition, when the desired delivery date and time information is stored in the collection / delivery master server in association with the delivery identification information, the transportation item is set as a “shipping confirmation waiting status”, and the transportation information stored in the collection / delivery master server and the package tracking information management server When the “shipping (shipping)” of the “shipping confirmation waiting status” transportation item is confirmed by checking the stored package tracking information with the delivery identification information as needed or periodically, the status of the transportation item is “shipped” It can be configured to change to “state (collection)”. For example, assuming that a product is purchased by mail order, the purchaser, that is, the consignee, recognizes that the package is delivered and can obtain delivery identification information from a mail order dealer or the like in advance. Therefore, if the above function is added, the consignee side can directly specify the desired delivery date and time, which is more convenient.

  Note that in the above-described network-based home delivery system, transmission / reception of various request information is not limited to Web or e-mail, but can be transmitted / received as data digitized by EDI (Electronic Data Interchange). In the present invention, the “IP address” is not limited to the Internet, but means terminal identification information in various networks, in other words, an identification number that can specify a data transmission destination, and includes an e-mail address. In addition, the “delivery person” in the present invention is a person who collects and delivers a package, that is, a person who collects and delivers a package in a region in charge, and is also called a driver in the home delivery industry. Further, the “delivery identification information” in the present invention means information that can identify each item of transportation such as a slip number or a collection receipt number.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Embodiment 1)
The network-based home delivery system of this embodiment includes a personal information registration system, a collection system, a delivery advance notification system, a delivery date change system, a re-delivery system, and a home delivery management system.

  FIG. 1 is a diagram showing a system configuration as an example for realizing this network-based home delivery system. A Web server 1, a customer information database server (hereinafter referred to as “customer DB”) 2, a distribution base master server ( (Hereinafter referred to as “distribution base master”) 3, collection / delivery master server (hereinafter referred to as “collection / delivery master”) 4, home delivery management server 5, mail server 6, and computer network (hereinafter referred to as “network”) 7. A number of distribution base servers 8 connected to the server 6 and a delivery terminal 9 are connected to a user terminal 11 of a user who uses this system via the Internet 10. The server entity is a program, and is stored in one or a plurality of computers.

  Web server 1 includes personal information registration acceptance means, collection request acceptance means, collection file means (hereinafter referred to as “collection file”), collection request acceptance notification means, collection request distribution means, delivery schedule notice means, delivery date change request acceptance means. And a delivery date change request file means (hereinafter referred to as “delivery change file”), a redelivery request acceptance means, a redelivery file means (hereinafter referred to as “redelivery file”), a redelivery request acceptance notification means, and a redelivery request distribution means. In addition, a Web site (hereinafter referred to as “Yamato Transport Homepage”) having a structure shown in FIGS. 2 and 3 is opened on the Web as an interface with the user terminal 11.

  When the personal information registration acceptance means receives a personal information registration request sent from the user terminal 11 via the Internet 10, the personal information registration acceptance means displays a “personal information registration acceptance screen” on the Yamato Transport website in response to this request. It has a function of receiving customer information (address, name, telephone number, e-mail address, etc.) sent and transmitted from the user terminal 11 in accordance with the screen and transmitting it to the customer DB 2.

  When the collection request reception means receives a collection request request sent from the user terminal 11 via the Internet 10, the collection request reception means transmits a “collection request screen” on the Yamato Transport website to the user terminal 11 in response to this request. Then, the collection request information entered according to the screen and sent from the user terminal 11 (collection desired date / time (including time zone), collection destination information such as address / name / phone number, desired delivery date / time (including time zone)), delivery destination (Address / destination name / destination phone number / destination email address / destination information, product information such as product name / size, payment method, etc.) It has the function to transmit to and memorize. The collection request information can be received on the Web, received by e-mail, or received as EDI data. When the collection request reception notifying means receives the collection request request sent from the user terminal 11 via the Internet 10, the user receives a “mail indicating that the collection request has been received” via the Internet 10 in response to this request. A function of transmitting to the terminal 11 is provided. Based on the address of the collection request information, the collection request distribution means extracts the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3, and information on the responsible logistics base server 8 and the responsible delivery terminal 9 ( The collection request information is transmitted to the collection / delivery master 4 together with the IP address information). If it is within business hours, the collection request information in the collection file is transmitted (processed as necessary) to the responsible logistics base server 8 and the responsible delivery terminal 9 via the mail server 4 and the network 7. If it is outside business hours, it has a function of not transmitting to the responsible logistics base server 8 and the responsible deliverer terminal 9. The search key for extracting the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3 may be the address of the collection request information as described above, but the telephone number and other information that can specify the responsible area. If it can be adopted.

  The delivery schedule notifying means sends the customer DB 2 to the user terminal 11 at this address if the delivery email address is described in the above collection request information, and based on the delivery destination information in the collection request information if not. The user terminal 11 of the delivery destination e-mail address is extracted from this, and the delivery information including the desired delivery date and time of delivery request information (scheduled delivery date and time for display) and delivery identification information (such as a slip number) is sent to the e-mail address on the Internet 10. The function to transmit via is provided. Although it is possible to include the delivery schedule notification request information in the collection request information in this way, it is also possible to provide a delivery schedule notification request means separately and design it to receive the delivery schedule notification request information alone. Is possible.

  The delivery date / time change request receiving means includes delivery date / time change request information (desired delivery date / time (day and time zone)) and delivery identification information from the user terminal 11 that has notified the scheduled delivery date / time by the delivery schedule notifying means via the Internet 10. ) Is transmitted to this user terminal 11 and, if there is an error in the received contents, the delivery date change request information is sent to the delivery change file. And the delivery date / time change request information is transmitted to the collection / delivery master 4 together with the delivery identification information. If it is within business hours, the responsible logistics base server 8 and the responsible delivery terminal 9 are extracted from the logistics base master 3 and the collection / delivery master 4 based on the delivery identification information. The delivery date / time change request information is transmitted via the mail server 4 and the network 7 to the distribution base server 8 and the responsible delivery terminal 9 (any one of them). And a function not to transmit to the responsible delivery terminal 9. The delivery date / time change request information can be received on the Web, received by e-mail, or received as data by EDI. In addition, a screen that prompts entry of necessary information for delivery date change request information may be posted on the homepage.

  When the redelivery request accepting unit receives a redelivery request request sent from the user terminal 11 via the Internet 10, the redelivery request accepting means transmits a “redelivery request screen” on the Yamato Transport homepage to the user terminal 11 in response to this request. To do. The redelivery request information (delivery date, area code, slip number (delivery identification information), store code, etc.) and the redelivery request date and time (time zone) entered according to the screen and sent from the user terminal 11 (Including re-delivery address information such as address / name / phone number / destination e-mail address, etc.), if there is an error in the received content, it is corrected and stored in the re-delivery file. . The redelivery request information can be received on the Web, received by e-mail, or received as EDI data. When the redelivery request acceptance notifying means receives the redelivery request request sent from the user terminal 11 via the Internet 10, the redelivery request acceptance notifying means sends an “e-mail indicating that the redelivery request has been received (including the slip number)” via the Internet 10. A function of transmitting to the user terminal 11 is provided. The redelivery request distribution means transmits the redelivery request information together with the slip number (delivery identification information) to the collection / delivery master 4 and, if it is within business hours, the collection / delivery master 4 based on the slip number (delivery identification information). The responsible logistics base server 8 and the responsible delivery terminal 9 are extracted from the above, and the redelivery request information in the redelivery file is sent to the responsible logistics base server 8 and the responsible delivery terminal 9 via the mail server 4 and the network 7 (necessary. It is provided with a function of not transmitting to the responsible logistics base server 8 and the responsible delivery person terminal 9 if it is out of business hours.

  The customer DB 2 stores the customer information (address, name, telephone number, e-mail address, etc.) sent from the personal information registration receiving means of the Web server 1 in a database in association with each attribute, and a search request. It has a function to execute a search and send the result according to the request.

  The distribution base master 3 stores and accumulates the attribute information (area in charge, location, telephone number, network address, etc.) of the distribution base (branch office, sales office) and delivery person (driver) of the home delivery system in a database, and in response to a search request. In response to this, it has a function of executing a search and transmitting a result.

  The collection / delivery master 4 collects collection request information, redelivery request information and delivery date / time change request information (collectively referred to as transportation information), and also collects completion information and delivery completion information (from the responsible delivery person terminal 9). All of these are collectively referred to as package tracking information) and stored in a database, and a search is executed in response to a search request from the Web server 1, the home delivery management server 5, etc., and arithmetic processing and processing are performed as necessary. It has a function to transmit the result above. Of the functions of the collection / delivery master 4, the package tracking information may be stored in another server (package tracking information management server).

  The home delivery management server 5 collates the collection request information in the collection / delivery master 4 with the collection completion information, the re-delivery request information or the delivery date / time change request information and the delivery completion information (that is, the request information related to transportation and the package corresponding thereto) The tracking information is collated), the collection completion information and the request information for which the delivery completion information does not exist are extracted, and the difference between each desired date / time and the actual collection date / time or the delivery date / time is calculated. In addition to the function of creating a command for summing up every sales office or every business office, sending the command to the collection / delivery master 4 and executing it, the delivery service contents can be evaluated based on the result from the collection / delivery master 4 Yes.

  The mail server 6 has at least a normal mail server function, and is connected to the network 7 and functions as an interface of the head office (Web server 1, customer DB 2, collection / delivery master 4, home delivery management server 5). 6 is provided with a function capable of transmitting / receiving directly to the deliverer terminal 9 via 6, that is, without going through the distribution base server 8.

  The network 7 may be a public line network such as the Internet or a private line network.

  The distribution base server 8 is a server installed in a home delivery service base (including branch offices, sales offices, call centers, etc.) provided for each home delivery area, and collect request information sent via the network 7. And receiving and storing the redelivery request information and the delivery date change request information, and also having a function of transmitting the collection request information, the redelivery request information, and the delivery date change request information to the deliverer terminal 9 as they are or after processing. Yes. In addition, when receiving various types of request information, it also has a function of prompting a notice on the screen such as starting up a special screen saver or blinking the information reception display. Furthermore, the distribution base server 8 transmits a request for transmission of new request information (collection request information, redelivery request information and delivery date / time change request information) to the collection and delivery master 4 at the same time when the server is started at the start of business. The distribution base server 8 also has a function of receiving new request information.

  The delivery terminal 9 is a terminal (small computer) carried by a delivery person (driver) or installed in a delivery vehicle, and has a function of transmitting and receiving signals to and from the mail server 6 and the distribution base server 8 wirelessly. The mail collection request information, redelivery request information, and delivery date change request information can be received directly from the mail server 6 and stored and displayed on the screen. Simultaneously with start-up at the start of business (switch-on), a transmission request for new request information (collection request information, redelivery request information and delivery date change request information) is transmitted to the collection / delivery master 4 or the distribution base server 8 The delivery terminal 9 server also has a function of receiving new request information. Furthermore, the deliverer terminal 9 transmits delivery completion information including delivery completion time and delivery identification information, and collection completion information including collection completion time and delivery identification information to the distribution base server 8 and the collection / delivery master 4. It also has functions that can be done.

  The user terminal 11 includes all terminals connected to the Internet 10, and includes both the terminal of the home delivery requester and the terminal of the home delivery destination. The type of terminal may be a computer or a mobile terminal such as a mobile phone.

  Hereinafter, the processing operation of the network delivery system in this embodiment will be described.

(Personal information registration system)
In order to use this home delivery system using the Internet, it is necessary to register personal information. If you are an unregistered user who wishes to use this system, access the “Yamato Transport Homepage” on the Web via the Internet 10 and click the “collect / redelivery acceptance button” on the Yamato Transport homepage. To the “collection / redelivery reception site”. Then, the “unregistered person” button arranged in the top page of this “collection / redelivery reception site” is clicked. Simultaneously with the click, a “personal information registration request” is transmitted from the user terminal 11 of the user via the Internet 10 to the Web server 1, and the Web server 1 receiving this request displays the “personal information registration acceptance screen” for the user. Transmit to the terminal 11. When the user fills in the necessary items (address, name, phone number, e-mail address, etc.) in the entry items on the screen and presses the confirmation button, the user terminal 11 sends “customer information (address, name, name, A telephone number, an E-mail address, etc.) "is sent, and the Web site that has received this transmits customer information to the customer DB 2, and the customer DB 2 stores the customer information and creates a database. The personal information registration information can be corrected by accessing the personal information registration correction page in the “collection / redelivery reception site”. In addition, the usage history of this system is stored in the customer DB 2 in association with the personal information registered as described above, and when a past usage history is inquired, the user can view the usage history on the Web or the like. The system can be constructed as follows.

(Collection system)
A user who has registered personal information accesses the “collection / redelivery reception site” and clicks the “Personal information registered” button on the top page. Is displayed. Here, if the registered telephone number is entered and the confirmation button is clicked, a “collection request” is transmitted from the user terminal 11 (hereinafter referred to as “collection request terminal 11”) to the Web server 1 via the Internet 10 and received. Then, the Web server 1 transmits a “collection request screen” to the collection request terminal 11. The user must collect the required collection request information (collected date / time (including time zone), collection destination information such as address / name / phone number, desired delivery date / time (including time zone), delivery address / destination) You can complete the collection request procedure by filling in the destination information such as name, destination phone number, destination email address, item information such as name and size, payment method, etc. and pressing the confirmation button.

  When the user fills in the necessary collection request information and presses a confirmation button, the collection request information is transmitted from the collection request terminal 11 to the Web server 1, and the Web server 1 that has received it receives an error in the received content. Check and correct any errors, store them in the collection file, and send “collection request received mail (including delivery identification information)” to the collection request terminal 11 via the Internet 10 To do. Also, the Web server 1 extracts the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3 based on the address in the collection request information, and the responsible logistics base server 8 and the responsible delivery terminal 9 The collection request information is transmitted to the collection / delivery master 4 together with the information (address information). If the time when the collection request information is received is within business hours, the Web server 1 sends the collection request in the collection file to the distribution base server 8 and the responsible delivery terminal 9 via the mail server 4 and the network 7. The information is transmitted (processed as necessary) and is not transmitted to the responsible logistics base server 8 and the responsible delivery person terminal 9 if it is out of business hours.

  The responsible logistics base server 8 and the responsible deliverer terminal 9 can receive the collection request information from the Web server 1 at any time as long as it is within business hours, and immediately check the received collection request information on the screen. A collection plan can be made. In particular, the delivery person (driver) can receive it in the collection route and modify the collection plan on the spot, so it can respond to urgent collection requests, and from the telephone number of the collection request information. You can also communicate directly with the collector. Also, for a pickup request that has entered outside business hours, at the start of business, the responsible logistics base server 8 and the delivery terminal 9 are started (switched on), and at the same time, a request for transmission of new pickup request information is sent to the pickup / delivery master 4. The distribution base server 8 and the delivery terminal 9 can receive the new request information in charge. It is also possible to provide software that allows the user's printer to print the invoice, so that the user who requested the collection can print out the invoice on which necessary information has been entered. Furthermore, a system can be constructed so that a fare can be estimated and settled when a collection request is made on the Web.

(Pre-delivery notice system)
When the collection request information is transmitted from the collection request terminal 11 to the Web server 1 as described above, the Web server 1 that has received the request receives the e-mail address in the collection request information in addition to the above processing. If this address is not described, the collection request information is sent to the user terminal 11 (hereinafter referred to as “destination terminal 11”) of the delivery destination email address extracted from the customer DB 2 based on the delivery destination information in the collection request information. Delivery information including the desired delivery date and time (displayed delivery date and time) and delivery identification information is transmitted via the Internet 10.

(Change delivery date)
The delivery destination terminal 11 that has received the delivery information can transmit delivery date change request information (including delivery identification information) to the Web server 1 via the Internet 10. The Web server 1 that has received the delivery date / time change request information (including the desired delivery date / time and delivery identification information) transmits a “mail to the effect that the delivery date / time change request has been received” to the delivery destination terminal 11 and the received contents. If there is an error, the delivery date change request information is stored in the delivery change file, and the delivery date change request information is transmitted to the collection / delivery master 4 together with the delivery identification information. If it is within business hours, the responsible logistics base server 8 and the responsible delivery terminal 9 are extracted from the logistics base master 3 and the collection / delivery master 4 based on the delivery identification information, and the responsible logistics base server 8 and the responsible delivery terminal are extracted. The delivery date / time change request information is transmitted to the mail server 4 and the network 7 in FIG. 9, and is not transmitted to the responsible logistics base server 8 and the responsible delivery person terminal 9 when it is out of business hours.

  The responsible logistics base server 8 and the responsible deliverer terminal 9 can receive delivery date / time change request information from the Web server 1 at any time during business hours, and confirm the delivered delivery date / time change request on the screen. The delivery plan can be corrected immediately. In particular, since the delivery person (driver) can receive it in the middle of delivery and modify the delivery plan on the spot, it can respond to a sudden delivery date change request and provide an efficient delivery service without waste can do. It is also possible to communicate directly with the delivery address from the telephone number of the delivery date change request information. As for delivery date / time change request information that has entered outside business hours, the distribution base server 8 and the delivery person terminal 9 are started (switched on) at the start of business, and at the same time, a new delivery date / time change request is sent to the collection / delivery master 4. By transmitting an information transmission request, the distribution base server 8 and the deliverer terminal 9 can receive new request information in charge.

(Re-delivery system)
A user who has registered personal information accesses the “collection / redelivery reception site” and clicks the “Person registered information” button on the top page to enter “phone number”. “Prompt screen” is displayed. Here, if the registered telephone number is entered and the confirmation button is clicked, a “redelivery request request” is transmitted from the user terminal 11 (hereinafter referred to as “redelivery request terminal 11”) to the Web server 1 via the Internet 10. In response, the Web server 1 transmits a “redelivery request screen” to the redelivery request terminal 11. The user must enter the required re-delivery request information (delivery date, area code, slip number (delivery identification information), store code, etc.), desired re-delivery date (including time zone), You can complete the re-delivery request procedure by filling in your re-delivery address information (address, name, phone number, e-mail address, etc.) and pressing the confirmation button. Note that the necessary redelivery request information only needs to include at least the slip number (delivery identification information) and the desired redelivery date and time, which can be further simplified compared to the conventional redelivery request procedure. .

  When the user fills in the unnecessary delivery request information and presses the confirmation button, the redelivery request information is transmitted from the redelivery request terminal 11 to the Web server 1, and the Web server 1 that has received this information has an error in the received contents. If there is an error, the error is corrected and stored in the redelivery file. At the same time, the redelivery request terminal 11 sends “mail (including slip number) indicating receipt of redelivery request” to the Internet 10. Send through. Also, the Web server 1 extracts the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3 based on the address in the collection request information, and the responsible logistics base server 8 and the responsible delivery terminal 9 The collection request information is transmitted to the collection / delivery master 4 together with the information (address information). If the time when the redelivery request information is received is within business hours, the Web server 1 transmits the redelivery request information together with the slip number (delivery identification information) to the collection / delivery master 4 and within the business hours. For example, the responsible logistics base server 8 and the responsible delivery terminal 9 are extracted from the collection / delivery master 4 based on the slip number (delivery identification information), and the responsible logistics base server 8 and the responsible delivery person are transmitted via the mail server 4 and the network 7. The re-delivery request information in the re-delivery file is transmitted (processed as necessary) to the terminal 9, but if it is out of business hours, the Web server 1 sends it to the responsible logistics base server 8 and the responsible deliverer terminal 9. Do not send.

  The responsible logistics base server 8 and the responsible deliverer terminal 9 can receive redelivery request information from the Web server 1 at any time during business hours, and check the sent redelivery request information on the screen. A delivery plan can be made immediately. In particular, the delivery person (driver) can receive it in the delivery route, modify the delivery plan on the spot, and respond to the urgent re-delivery request. It is possible to sufficiently respond to re-delivery requests. For re-delivery requests that have entered outside business hours, the responsible logistics base server 8 and the delivery terminal 9 are started (switched on) at the start of business, and at the same time, new re-delivery request information is transmitted to the collection / delivery master 4 By transmitting the request, the distribution base server 8 and the deliverer terminal 9 can receive the new request information in charge.

(Home delivery management system)
When the delivery (driver) completes the collection and delivery, the delivery / delivery completion information including the delivery completion time and delivery identification information is transmitted from the delivery terminal 9 to the distribution base server 8 and the collection / delivery master 4 for collection / delivery. The master 4 stores all collected collection / delivery completion information in a database. Then, at regular or necessary times, the home delivery management server 5 collates the collection request information in the collection / delivery master 4 with the collection completion information, the redelivery request information or the delivery date change request information and the delivery completion information, and collects the collection completion information. In addition, the request information without delivery completion information is extracted, and the difference between each desired date / time and the actual collection date / time or delivery date / time is calculated, and the order is calculated for each deliverer or sales office as necessary. Can be sent to the collection / delivery master 4 for execution, and the contents of the delivery service can be evaluated based on the result from the collection / delivery master 4. As the evaluation at this time, for example, a delivery case having a difference of a certain time or more can be extracted to create a list, or a warning can be created.

(Embodiment 2)
The network-based home delivery system of this embodiment includes the same personal information registration system and home delivery management system as described above, and various request information can be made smoother with a collection system, a delivery prior notification system, a delivery date change system, and a re-delivery system. This is a network-based home delivery system that is improved so that it can be transmitted to a delivery terminal and that a delivery desired date / time request system, a slip issuing system, and a delivery completion notification system are added.

  FIG. 4 is a diagram showing an example of a system configuration for realizing the network-based home delivery system of the present embodiment. The system of this example includes a customer DB 22, a distribution base master 23, a collection / delivery master 24, a parcel on a Web server 21. While connecting the tracking information management server 25 and the print server 26, the Web server 21 is connected to the Internet 10 and a computer network (hereinafter referred to as “network”) 27, and is connected to many user terminals 11 via the Internet 10. 27 is connected to a large number of distribution base servers 28 and a delivery terminal 29. A home delivery management server 30 is connected to the collection / delivery master 24.

  First, the customer DB 22, the distribution base master 23, the collection / delivery master 24, the package tracking information management server 25, and the print server 26 will be described.

  The customer DB 22 stores the area identification information corresponding to the address of the collection destination or delivery destination registered in advance by the user (code information given to each category by subdividing the whole country. For example, it is encoded by a zip code + a subdivision code, etc. In addition to the user's name, phone number information, address information, printer model, IP address and other user registration information (in other words, sender information), the destination name, name, address, phone number, IP address, etc. A customer information record in which customer information including delivery destination information, usage history information, complaint history, and other additional information (for example, specified deposit destination information, family composition, user is elderly, etc.) is associated with each other It has a function to save in units. The customer base 22 can be accessed by the distribution base server 28 and the delivery terminal 29 via the network 27. The distribution base server 28 and the delivery terminal 29 can use the customer history information, complaint history, and other additional information. Information can be updated at any time. It can also be accessed from the user terminal 11 via the Internet 10. In the customer DB 22, a user can register a plurality of sender information and delivery destination information, and the user can browse registration information of each user in the customer DB 22. Further, if the corresponding registration information item is clicked, the registration information is sent to the Web server 21 and can be incorporated into various request information.

  The distribution base master 23 is responsible area identification information (common with the customer DB 22), responsible area name, group name, responsible driver name (code) as a delivery person, vehicle number, vehicle type (for example, presence or absence of refrigeration function), The telephone number information of the deliverer terminal 29 and the “charge information” such as the IP address of the deliverer terminal 29 are stored in association with each other for each unit record. The distribution base master 23 can be accessed by the distribution base server 28 and the delivery terminal 29 via the network 27, and the distribution base server 28 and the delivery terminal 29 have the charge information stored in the distribution base master 23 and The association can be changed at any time. For example, even if a sudden request to collect a large amount of luggage, a driver's poor physical condition, traffic congestion, or a traffic accident, the driver's area in charge must be changed suddenly. The base server 28 and the delivery terminal 29 can access the distribution base master 23 and change the person in charge, so that the actual person in charge can be reflected in real time.

  The collection / delivery master 24 of this example entrusts the package tracking information storage function in the collection / delivery master 4 of the above embodiment to the package tracking information management server 25 and collects the collection request information (; information necessary for the collection request) sent from the Web server 21. For example, address information (area identification information) / name / phone number / desired collection time, destination information such as address / address name / address / telephone number / address IP address, desired delivery time・ Includes product information such as product name and size, etc.), re-delivery request information, delivery date / time change request information, status information indicating package status, return information, damage information, lost information, mis-arrival information, etc. A function for accumulating each delivery case in association with delivery identification information such as a slip number or a collection request reception number, Perform a search in response to a search request from such 21 and delivery management server 5 has a function of transmitting the result in terms of the processing and processing as required. Further, the collection / delivery master 24 sends a “shipment status inquiry request” to the package tracking information management server 25 at any time or every predetermined time, and the “transport information” in the collection / delivery master 24 and the package tracking information management server 25 The “package tracking information” is collated with “delivery identification information” such as a collection receipt number and a slip number as a key, and the status of the transportation case, that is, the “transportation case record” is changed.

  The package tracking information management server 25 includes confirmation information indicating the status of each stage from receipt of a package such as shipping confirmation (departure confirmation), arrival confirmation, delivery completion, etc. to delivery of the package to the consignee. Collects information such as carry-out information, damage information, wrong arrival information, transfer information, return information (these are referred to as “package tracking information”) from the distribution base server 28 and the delivery terminal 29 on a regular or real-time basis. Each transport case has a function of storing and managing as a single record unit in association with delivery identification information such as a slip number and a collection request reception number (each record unit is referred to as a “package tracking information record”). For example, when a driver in charge as a delivery person collects a package (product), the driver collects “collected information”, “delivery completion information”, “absence information”, etc. from the deliverer terminal 29 on the spot. Send to. Upon receipt of this, the package tracking information management server 25 has a function of changing the status of the “package tracking information record” of the transportation case to “shipping confirmation”, “delivery completed” or “absent”. Further, when there is an “inquiry request for transportation status”, it has a function of transmitting the stored package tracking information (preferably only the package tracking information of the package tracking information record whose status is newly updated).

  The print server 26 includes a slip print database 31 that stores print data creation information for each printer model in a database and a print information database 32 that stores various unique print data for each customer in a database. Information "and" slip entry information (sender information such as address, name, phone number, delivery address information, delivery name, delivery name, delivery phone information, etc., delivery information such as desired delivery time zone, product name, size, etc., product category (ie , “Cool Takkyubin (registered trademark), Takkyubin (registered trademark), type of transportation service such as payment, cash on delivery, collect, time service, etc.)”) It has. Specifically, for example, the customer DB 22 is inquired of the customer's printer model from customer identification information (information that can identify the customer) such as a telephone number received by the Web server 21, and print data creation information suitable for the printer model is obtained. It has a function of making an inquiry to the slip print database 31 and editing “slip entry information” along with the print data creation information to create “slip print information” suitable for the printer type. However, information that can directly specify the printer type can be included in the “slip issue request information”, or an interface that automatically reads the printer type can be added. The print server 26 also has a function of creating and transmitting “unique print information” based on “unique print issuance request information”. Specifically, based on the customer identification information such as the telephone number in the “unique print issuance request information” or the customer identification information such as the telephone number received by the Web server 21 separately, the unique printing associated therewith The print information database 32 is inquired for data, and the extracted unique print data is extracted, edited as necessary, and transmitted. The unique print data means print data different for each customer other than a slip to be attached to a package, that is, various forms such as an invoice and a delivery note, an advertisement, and a plan.

  The distribution base server 28 and the delivery terminal 29 are the same as those in the above embodiment, but the delivery terminal 29 uses a terminal having a call function, a data transmission / reception function, and a function for storing received data. can do. In this case, it is preferable that the call function has a hands-free function, for example, it is possible to make a call safely while driving and to check data on a monitor while making a call. Various functions can be added to the deliverer terminal 29. For example, a function that can sort stored data by address, name, etc., a credit card payment function that reads a credit card, a bar code reading function that reads a barcode, a function that transfers data to a nearby printer, or a slip or receipt Printer functions that can print can be added.

  The Web server 21 includes a personal information registration reception unit, a collection request reception unit, a collection request reception notification unit, a delivery schedule notification request reception unit, a delivery schedule notification request unit, a delivery date change request reception unit, a redelivery request reception unit, and a redelivery request. 5 includes an acceptance notification unit, a desired delivery date reception unit, a delivery completion notification request reception unit, a delivery completion notification unit, a print issuance request reception unit, and a print information transmission unit. A website (hereinafter referred to as “Yamato Transport Homepage”) having a configuration as shown in FIG.

  Hereinafter, the points of the Web server 21 that are different from the Web server 1 will be described.

  The collection request receiving means of the Web server 21 also has the function of the collection request distribution means. From the sender user terminal 11 (referred to as the sender terminal 11) via the Internet 10, "collection request information (required for collection request) Means information, such as address, name, phone number, collection time information, destination information, delivery address, name, phone number, destination IP address, delivery time, product name, size, etc. ”)” Is received in the customer DB 22 based on the received telephone number (the telephone number in the collection request information may be received separately). “Region identification information” is searched, and the distribution base master 23 is searched for “IP address of the responsible delivery terminal 29” based on the extracted “region identification information in charge”. It sends a "collection request information" to obtain as long as it is within work time "IP address of the responsible delivery terminal 29", has a not transmission function to the responsible delivery terminal 29 if the non-business hours. Further, all the received “collection request information” is transmitted to the collection / delivery master 24 together with “the IP address of the responsible delivery person terminal 29” as necessary, and stored. In addition, the customer DB 22 has the function of extracting the area identification information in charge and simultaneously extracting the usage history and other additional information of the user and transmitting the extracted additional information to the responsible delivery terminal 29 or the collection / delivery master 24. Yes. The collection request information can be received on the Web, received by e-mail, or received as EDI data.

  Upon receiving “delivery schedule notification request information (information necessary for the delivery schedule notification request)” together with or separately from the collection request information, the delivery schedule notification request receiving means receives this “delivery schedule notification request information” as the collection master 24. To the status of waiting for delivery schedule notification. The delivery schedule notification request information can be received on the Web, received by e-mail, or received as EDI data. The delivery schedule notification means extracts a delivery case record with a delivery schedule notification waiting status that is newly sent as a result of collation between the transportation information in the collection / delivery master 24 and the package tracking information in the package tracking information management server 25. In addition, a function of transmitting “delivery information” including at least delivery identification information such as a slip number and a desired delivery time zone to a delivery destination IP address associated with the transportation case record is provided.

  The delivery date / time change request accepting means also has the function of a delivery date / time change request distributing means, and “delivery date / time change request information (delivery date / time change information) is transmitted from the user terminal 11 of the delivery destination (this is called the delivery destination terminal 11) via the Internet 10. This means the information necessary for the request, including at least the slip number and the desired delivery time zone), and the collection / delivery master 24 extracts “delivery address or area identification information” based on the slip number. Based on the “delivery address or area identification information”, the distribution base master 23 extracts the “IP address of the responsible delivery terminal 29”, and the “IP address of the responsible delivery terminal 29 obtained during business hours” is obtained. “Delivery date change request information” is sent to “address”, and “Delivery date change request information” is sent to “IP address of responsible delivery terminal 29” if it is outside business hours. It has a not send function. In addition, all the received “delivery date change request information” is transmitted to the collection / delivery master 24 and stored. The delivery date / time change request information can be received on the Web, received by e-mail, or received as data by EDI.

  The re-delivery request accepting means also has the function of the re-delivery request distributing means. “Re-delivery request information (meaning information necessary for the re-delivery request” sent from the delivery destination terminal 11, at least the slip number and the re-delivery "Including the desired time zone)", the "delivery address or responsible area identification information" associated with the slip number is extracted by the collection / delivery master 24, and the obtained "delivery address or responsible area identification information" is obtained. The distribution base master 23 extracts the “IP address of the responsible deliverer terminal 9”, transmits “re-delivery request information” to the IP address if it is within business hours, and to the IP address if it is outside business hours. Has a function that does not transmit "re-delivery request information". In addition, all the received “redelivery request information” is transmitted to the collection / delivery master 24 and stored. The redelivery request information can be received on the Web, received by e-mail, or received as EDI data.

  Upon receiving the desired delivery time zone information and the slip number, the desired delivery date and time receiving means transmits the desired delivery time zone information and the slip number to the collection / delivery master 24 to create a new transportation case record and the transportation case record. Is provided with a status of waiting for shipping confirmation.

  Upon receiving “delivery completion notification request information (meaning information necessary for the delivery completion notification request)” together with or separately from the collection request information, the delivery completion notification request receiving means receives this “delivery completion notification request information”. It has a function of transmitting to the collection / delivery master 24 and setting the transportation case record to a delivery completion notification waiting status. The delivery completion schedule notification request information can be received on the Web, received by e-mail, or received as EDI data. The delivery completion notification means extracts a delivery case record with a delivery completion notification waiting status that is newly in a delivery completed state as a result of collation between the transportation information in the collection / delivery master 24 and the package tracking information in the package tracking information management server 25. And a function of transmitting delivery completion information including at least a delivery completion time to the IP address associated with the transportation case record.

  When receiving the “slip issue request information (including information necessary for the slip issue request)” sent from the sender terminal 11 via the Internet 10, the print information request accepting unit receives “slip issue request information” and “slip It has a function of transmitting “entry information” (which is sent together with “slip issue request information” or separately as “collection request information”, for example) to the print server 26. Further, the print information request accepting unit receives “unique print issuance request information (including print data type, printer type and customer identification information as necessary)” sent from the sender terminal 11 via the Internet 10. Then, this “unique print issuance request information” and customer identification information such as a telephone number are transmitted to the print server 26. The print information sending means delivers the “slip print information” or “unique print data” sent from the print server 26 depending on the contents of the sender terminal 11, “slip issue request information”, or information attached thereto. It has a function to send to the printer installed on the vehicle of the driver in charge. The print information sending means issues a slip number when “collection request information” and “slip issue request information” do not include a slip number, and displays “slip print information” with the slip number. A function of transmitting to the sender terminal 11 is also provided.

  The home delivery management server 30 collates request information such as collection request information, redelivery request information, and delivery date change request information in the collection / delivery master 24 with package tracking information corresponding to each request information, and collects completion information and Request information that does not have delivery completion information is extracted, and the difference between each desired date and time and actual collection date or delivery date is calculated, and an instruction such as summing up for each deliverer or sales office as necessary In addition to the function of creating and transmitting the command to the collection / delivery master 24 and executing it, the delivery service contents can be evaluated based on the result from the collection / delivery master 24.

  Hereinafter, an example of the processing operation of the network home delivery system of this example will be described.

  The personal information registration system is the same as that in the above embodiment, but it is preferable that the user who uses the print issuing system registers the printer type (model). However, the printer type can be included in the print issuance request information.

(Collection reception system)
When a user who has registered personal information accesses the “collection / redelivery reception site”, a “box for prompting phone number (customer number) and password” is displayed. And click “collection acceptance button”. Then, the “collection acceptance screen” is transmitted from the Web server 21 to the sender terminal 11 of the collection requester.

  In this “collection acceptance screen”, as shown in FIG. 6, a sender information input field for prompting input of sender information (including destination information such as address, name, telephone number, and desired collection time zone), and a destination Delivery information field for prompting entry of information (delivery address, delivery name, delivery phone number, delivery address IP address, etc.) and package information prompting entry of package information (product information such as desired delivery time zone, product name, size, etc.) Along with the input field, a collection request button, a slip issue request button, a delivery schedule notification request button, and a delivery completion notification request button are arranged. When sender information and delivery destination information are registered in the customer DB 22, the user completes the input by browsing the registered information in the customer DB 22 and clicking on the corresponding part, and it takes time to input these information one by one. Can be omitted.

  Here, if the information necessary for receiving the collection in the “collection reception screen” is input and the “collection request button” is clicked, the above-mentioned entry information is transmitted to the Web server 21, and the Web server 21 at least collects the collection request. If it does not, it prompts the input of necessary items, and if it does, the customer DB 22 is informed in the customer DB 22 based on the received telephone number. Inquires about “additional information” such as “identification information” and usage history information, and causes the distribution base master 23 to extract the “IP address of the responsible delivery terminal 29” associated with the extracted “responsible area identification information” to open the business hours If it is within, “collection request information” and “additional information” are transmitted to the extracted “IP address of the responsible delivery terminal 29”.

  If the “collection request information” and the “additional information” are transmitted to the responsible deliverer terminal 29 as described above, the collection request information can be quickly and appropriately delivered to the responsible deliverer. It can also respond quickly. Since it is possible to go to the collection after confirming the “additional information”, even if a complaint history, a problem history, or a special request is included, a high-quality response can be taken. The processing outside business hours is the same as that in the above embodiment. In addition, after the responsible delivery person who has received the “collection request information” confirms the received contents, the “delivery request has been accepted” information from the responsible deliverer terminal 29 to the Web server 21 or the Web server 21 and the responsible logistics base. It is also possible to design the system so that when the message is transmitted to the server 28, the “mail with contents that the responsible delivery person has received and understood the contents of the collection request” is transmitted from the Web server 21 to the sender terminal 11.

(Pre-delivery notice system)
Click the “Delivery schedule notification request button” after entering the required items in the input fields in the “collection reception screen” above. “Delivery schedule notification request information (including delivery identification information such as slip number or collection reception number) ) ”Is transmitted to the Web server 21, and the Web server 21 determines whether or not at least information necessary for the delivery schedule notification is included. If not, the Web server 21 prompts input of necessary items. “Delivery schedule notification request information (including delivery identification information such as slip number or collection receipt number)” is transmitted to the collection / delivery master 24. Receiving this, the collection / delivery master 24 sets the transportation case record of the transportation case associated with the delivery identification information to the delivery schedule notification waiting status.

  On the other hand, the above-mentioned “collection request information” is received by the deliverer terminal 29 and is collected, and the responsible delivery person (driver) who has finished the collection receives the “collected information (including slip number)” from the deliverer terminal 29. When transmitted to the tracking information management server 25, the package tracking information management server 25 that has received this updates the “package tracking information record” of the transportation case to the “shipping confirmation” status. The collection / delivery master 24 and the package tracking information management server 25 collate “transportation information” in the collection / delivery master 24 with “package tracking information” in the package tracking information management server 25 at any time or every predetermined time. Since the status of “Matter Record” has been updated, when the “Transportation Matter Record” in the delivery schedule notification waiting status newly becomes the “Shipment Confirm” status, at least to the destination IP address associated with this transportation Matter Record, “Delivery information (for example, slip number, scheduled delivery time zone, product category, product amount, product name, sender name / address / e-mail address / message, delivery name, etc.)” including slip number and desired delivery time zone Is transmitted as “delivery schedule notification mail (E-mail)”. At this time, it is preferable to embed a “delivery date change request button” linked to a “delivery date change acceptance page” in the “collection / redelivery acceptance site” in the “delivery schedule notification email”.

  If the “delivery schedule notification e-mail” is transmitted to the delivery destination terminal 11 in this way, the delivery schedule can be notified to the delivery destination only for the transportation case whose shipping status has been confirmed. Nevertheless, the inconvenience of not receiving the package can be eliminated. If the shipping state is not confirmed, for example, if the request is canceled after receiving a collection request, it is expected that the package will not arrive despite the delivery schedule notification. Note that when entering a delivery schedule notification request, the slip number must be entered in advance by the user who has previously obtained a slip numbered slip (invoice) or using a slip issuing system. This is possible when printing. In other cases, it is possible to send delivery schedule notification request information with delivery identification information such as a collection receipt number, or to enter a slip number of a slip received at the time of package collection and make a delivery schedule notification request. .

(Delivery date change system)
The delivery destination terminal 11 that has received the “delivery schedule notification mail” can transmit “delivery date change request information” to the Web server 21 via the Internet 10. Specifically, access the “delivery date change acceptance page” from the “collection / redelivery acceptance site”, or click the “delivery date change request button” in the “delivery schedule notification email” and click “delivery date change” Directly access the “reception page”, enter necessary information in this “delivery date change acceptance screen”, that is, “delivery date change request information (such as slip number and desired delivery time zone)”, and click the confirmation button. Then, this “delivery date / time change request information (including slip number and desired delivery time zone)” is sent to the Web server 21, and the Web server 21 that has received this information includes information necessary for changing the delivery date / time. If it does not, the user is prompted to input necessary information. If it is included, “collection area identification information” associated with the slip number is inquired of the collection / delivery master 24, and the obtained “departure identification” Based on the “information”, the distribution base master 23 is inquired of the “IP address of the responsible delivery terminal 29”. If it is within business hours, the “delivery date change request information (slip number and desired delivery time zone) is addressed to the IP address. Etc.) ". The processing outside business hours is the same as that in the above embodiment. In addition, if the telephone number of the delivery terminal 29 is included in the “delivery schedule notification mail” transmitted to the delivery destination, the delivery destination that has received this will call the delivery terminal 29 directly to request a change in delivery date and time. It can also be made possible. Also, after the responsible delivery person who has received the “delivery date change request information” confirms the received contents, the “delivery date change request acceptance information” is sent from the responsible delivery person terminal 29 to the Web server 21 or the Web server 21. In addition, the system design should be such that, when transmitted to the distribution base server 28 having jurisdiction, the Web server 21 transmits “e-mail with contents that the responsible delivery person has received and understood the contents of the delivery date change request” to the delivery destination terminal 11. You can also.

(Re-delivery system)
When a user who has registered personal information accesses the “collection / redelivery reception site”, a “box for prompting phone number (customer number) and password” is displayed. Is input and the “redelivery acceptance button” is clicked, a “redelivery acceptance screen” is transmitted from the Web server 21 to the delivery destination terminal 11 in response thereto. Even if the “phone number (customer number) and password” is not input, if the delivery identification information such as the slip number is input, the “re-delivery acceptance screen” is transmitted from the Web server 21 to the delivery destination terminal 11. It is also possible to design.

  In the "Re-delivery acceptance screen", the sender information such as the sender's address / name / phone number, the delivery address information / entry address / name / destination phone number / shipping phone number / IP address, etc. The delivery information such as the item information is displayed, and a column prompting the user to input the redelivery request information is displayed. At this time, it is also possible to provide an input field for those who wish to change the delivery address in the “redelivery acceptance screen” (for example, with a comment such as “Click here to change the delivery address”). Therefore, necessary information (that is, redelivery request information) is added to necessary items on the “Redelivery acceptance screen” (for example, delivery information such as delivery date / area code / slip number / store code, desired delivery time zone, etc.). When the “Redelivery request button” is clicked after input, the “Redelivery request information” is transmitted to the Web server 21, and the Web server 21 determines whether or not it includes necessary information. If it is included, the “master area identification information” associated with the slip number is inquired of the collection / delivery master 24, and the distribution base master 23 based on the obtained “local area identification information”. “IP address of the responsible delivery terminal 29” is sent to the IP address, and if it is within business hours, “re-delivery request information” is transmitted to the IP address. The processing outside business hours is the same as that in the above embodiment. Further, after the responsible delivery person who has received the “re-delivery request information” confirms the received content, the “information indicating that the re-delivery request has been accepted” is sent from the responsible delivery terminal 29 to the Web server 21 or the Web server 21 and the jurisdiction. It is also possible to design the system so that when the message is transmitted to the distribution base server 28, “the mail with the contents that the responsible delivery person has received and accepted the contents of the redelivery request” is transmitted from the Web server 21 to the delivery destination terminal 11.

  If the “redelivery request information” is transmitted to the responsible deliverer terminal 29 as described above, the redelivery request information can be quickly and appropriately delivered to the responsible deliverer. For example, in response to an urgent redelivery request, Can respond quickly. Further, since the necessary redelivery request information only needs to include at least the slip number and the desired redelivery date (time zone), it can be further simplified compared to the conventional redelivery request procedure.

(Delivery request date request system)
For example, when a product is purchased by mail order, the mail orderer may notify the purchaser of the slip number in advance. In such a case, apart from the collection request, the consignee, that is, the delivery destination side can directly specify the desired delivery date and time.

  When a user (consignee) who has registered personal information accesses the "collection / redelivery reception site", a "box for prompting to enter a phone number (customer number) and password" is displayed. If the registered password is entered and the “delivery desired date / time request acceptance button” is clicked, a “delivery desired date / time acceptance screen” is transmitted from the Web server 21 to the delivery destination terminal 11. Even if the “telephone number (customer number) and password” is not input, if the delivery identification information such as the slip number is input, the “delivery desired date reception screen” is transmitted from the Web server 21 to the delivery destination terminal 11. It is also possible to design as follows.

  In the "Delivered desired date / time reception screen", in addition to the slip number input field and the desired delivery time zone input field, the sender information input field such as the sender's address / name / phone number, if necessary, the delivery address / destination name / A destination information input field such as a destination telephone number and a destination IP address, and a delivery information input field such as product information such as the name and size of the package are displayed. Therefore, when necessary information (for example, a slip number and a desired delivery time zone) is entered in the screen and the “request delivery date request button” is clicked, the input information is transmitted to the web server 21, and the web server 21 It determines whether or not necessary information is included, and if not included, it prompts input of necessary items, and if included, these information is sent to the collection / delivery master 24. Upon receipt of this, the collection / delivery master 24 creates a new transportation case record by associating the desired delivery time zone information with the slip number, and sets the status of the transportation case record to “waiting for shipment confirmation”. On the other hand, as described above, the collection / delivery master 24 and the package tracking information management server 25 are configured such that the “transportation information” in the collection / delivery master 24 and the “package tracking information” in the package tracking information management server 25 are And the status of the “transportation matter record” in the collection / delivery master 24 is changed, when the transportation matter record in the “waiting for shipment (shipping) confirmation” status is “shipped (shipment) confirmation”, A “mail confirming the shipment” is transmitted to the destination IP address associated with the transportation case record. Next, as a result of collation between the “transportation information” in the collection / delivery master 24 and the “package tracking information” in the package tracking information management server 25, the status of the above-mentioned transportation case record is the “arrival” status (that is, the destination side) When the parcel arrives at the office or the parcel delivery / delivery center), the inquired area identification information associated with the slip number is inquired of the collection / delivery master 24, and the obtained "department area identification information" is also obtained. In addition, the distribution base master 23 is inquired of the “IP address of the responsible delivery terminal 29”, and if it is within business hours, “desired delivery time zone information” is transmitted to the IP address. The processing outside business hours is the same as that in the above embodiment. In addition, after the responsible delivery person who has received the “desired delivery time zone information” confirms the received content, the “delivery request delivery time request is accepted” is sent from the responsible delivery person terminal 29 to the Web server 21 or the Web server 21. In addition, the system design should be such that, when transmitted to the distribution base server 28 having jurisdiction, the Web server 21 transmits “e-mail with contents that the responsible delivery person has received and accepted the contents of the requested delivery time request” to the destination terminal 11. You can also.

(Delivery completion notification system)
Click the “Delivery Completion Notification Request Button” after entering the required items in the input fields in the “collection acceptance screen” above. “Delivery completion notification request information (including delivery identification information such as slip number or collection acceptance number) ) ”Is transmitted to the Web server 21, and the Web server 21 determines whether or not at least information necessary for the delivery completion notification is included. If not, the Web server 21 prompts input of necessary items. “Delivery completion notification request information (including delivery identification information such as slip number or collection receipt number)” is transmitted to the collection / delivery master 24. Receiving this, the collection / delivery master 24 sets the transportation case record of the transportation case associated with the delivery identification information to a delivery completion notification waiting status.

  When the delivery person in charge (driver) who has finished the delivery transmits “delivery completion information” from the deliverer terminal 29 to the package tracking information management server 25, the package tracking information management server 25 that has received this sends the “package tracking” of the transportation item. Update “Information Record” to “Delivery Complete” status. As a result of collation between the “transportation information” in the collection / delivery master 24 and the “package tracking information” in the package tracking information management server 25, the “delivery completion record” status of the delivery completion notification waiting status newly becomes the “delivery completed” status. The “delivery completion information” including at least the delivery completion time is transmitted to the delivery destination IP address associated with the transportation case record. For example, when Mr. Ko gives a gift to Mr. Tsubaki via Mr. Oto Department Store, the direct collection requester is Mr. O Department Store, but the true sender is Mr. Ko. In such a case, it is preferable to send “Delivery Completion Information” to both Mr. A and B Department Stores, so multiple destination IP addresses of “Delivery Completion Information” should be set in association with one transportation case record. It is preferable that “delivery completion information” can be transmitted to a plurality of terminals.

  The collection system, delivery date / time change system, re-delivery system, and desired delivery date / time request system in the above embodiment are described as transmitting each request information only to the responsible deliverer terminal 29. It is also preferable to transmit to the distribution base server 28 having jurisdiction over the terminal 29. Not only is each distribution base important in managing the service status in the jurisdiction, but also if the responsible delivery terminal 29 cannot receive data, the distribution base server 28 once accumulates and receives the data. It is also possible to transmit data to the deliverer terminal 29.

(Slip issuing system)
Enter the necessary information (but not all of the slip entry items have been entered) in each entry field in the above "collection acceptance screen" and click the "slip issue request button" (Sender information such as address / name / phone number, delivery address / delivery name / destination phone number, etc., product information such as desired delivery time zone / package type / size, product category (ie Cool Takkyubin (registered trademark) ), Takkyubin (registered trademark), payment / payment on delivery, type of transportation service such as collection and time service)) and “slip issue request information” are transmitted to the Web server 21. Determines whether or not it contains the necessary information. If not, it prompts the user to enter the necessary information. If it does, the "input information" and "slip issue request information" are displayed on the print server. It is sent to the 6. Upon receiving this, the print server 26 creates “slip print information” that matches the printer type used by the user based on the “input information” and “slip issue request information”, and sends it to the web server 21. Transmit to the sender terminal 11. Then, if the sender terminal 11 transmits the received “slip print information” to a printer connected to the sender terminal 11 and prints it, for example, as shown in FIG. 7, the “input information” is printed at a predetermined position. A slip (invoice) can be issued. Further, depending on the setting, for example, as shown in FIG. 8, “sticker slip”, “delivery slip”, “customer receipt / receipt”, and “sales slip” are printed on a single plain paper (for example, A4 size). The "input information" can be arbitrarily arranged and edited in an arbitrary format.

  With this voucher issuing system, the user can easily print vouchers (invoices) at home, office, etc., so that the shipping procedure can be simplified as compared with the conventional one. Further, by linking the collection request information and the slip issuance request, it is not necessary to input the slip entry information after inputting the collection request information, and the procedure is further simplified. It should be noted that the contents of “slip issuance request information” or “information attached thereto” include the transmission instruction to the printer mounted on the vehicle of the driver in charge as the delivery person and the IP address of the printer. Can be transmitted to the in-vehicle printer by transmitting to the Web server 21. In this way, even when there is no printer at the user's home, it is possible to reduce the labor and time for writing slips at the time of collection.

  As shown in FIG. 5, a “slip issuance acceptance page” is provided in the “collection / redelivery acceptance site”, and an input field substantially similar to the above “collection acceptance screen”, for example, an address / Sender information input fields such as name and phone number, delivery address information input field such as delivery address, delivery name and delivery phone number, item information input fields such as desired delivery time zone, package type and size, Cool Takkyubin (registered trademark), In addition to providing a product category input field that specifies the type of transportation service such as TA-Q-BIN (registered trademark), payment / cash-on-delivery, collect, time service, etc., an input confirmation button and a collection request button are arranged, and the input confirmation button is clicked Then, “input information” and “slip issue request information” are transmitted to the Web server 21 and thereafter processed in the same manner as the above slip issue system. When transitions to "collection receiving screen" above, and the said input information in the "collection acceptance screen" is displayed, it is also possible to design so it is sufficient to input only missing item.

(Home delivery management system)
The home delivery management server 30 receives various request information such as transportation information in the collection / delivery master 24, particularly collection request information, redelivery request information, delivery date / time change request information, and the package tracking information management server 25 at regular or necessary times. The package tracking information is collated, and the request completion information without the collection completion information and delivery completion information is extracted, and the difference between each desired date and time and the actual collection date or delivery date is calculated and delivered as necessary. A command such as totaling for each person or each business office is created, and this command is transmitted to the collection / delivery master 24 for execution, and the contents of the delivery service are evaluated based on the result from the collection / delivery master 24. As the evaluation at this time, for example, a delivery case having a difference of a certain time or more can be extracted to create a list, or a warning can be created.

It is the figure which showed an example of the system configuration | structure for implement | achieving the network utilization home delivery system of this invention. It is the figure which showed the structure of the Web site. It is the figure which showed the transition structure of the Web site of FIG. It is the figure which showed the other example of the system configuration for implement | achieving the network utilization home delivery system of this invention. It is the figure which showed the structure of the web site different from FIG. It is the figure which showed the structure of the collection acceptance screen in the Web site of FIG. It is the figure which illustrated an example of the slip printed by the slip issuing system. It is the figure which showed the example of printing printed by the slip issuing system.

Explanation of symbols

1 Web server 2 Customer information database server (customer DB)
3 Logistics site master server (Logistics site master)
4 Collection / delivery master server (collection / delivery master)
5 Home delivery management server 6 Mail server 7 Computer network (network)
8 Logistics base server 9 Delivery terminal 10 Internet 11 User terminal 21 Web server 22 Customer information database server (customer DB)
23 Logistics site master server (Logistics site master)
24 Collection / delivery master server (collection / delivery master)
25 Package tracking information management server 26 Print server 27 Computer network (network)
28 Distribution base server 29 Delivery terminal 30 Home delivery management server 31 Voucher print database 32 Print information database

Claims (1)

It is a net-based home delivery system as a computer system that is connected to the sender terminal, which is the computer of the package delivery requester, the destination terminal, which is the recipient's computer, the distribution base server, and the delivery terminal via the Internet or a network. And
A web server connected to the sender terminal and the destination terminal via the Internet;
It is information that can identify each item of transportation, such as slip number and collection receipt number, as transportation information including collection request information, re-delivery request information, delivery date change request information and desired delivery date information. A collection and delivery master server that accumulates for each transportation case in association with delivery identification information;
The name of the area in charge of the collection and delivery of the package, the code information assigned to each division by dividing the country finely, the area identification information as the code information assigned to the area in charge, Stored in advance the associated information such as the name of the responsible driver who is in charge of collection and delivery, the telephone number information of the responsible deliveryr terminal that is the terminal of the responsible deliveryr, and the IP address of the responsible deliveryer terminal. Logistics base master to
Package tracking information that is collected periodically from the distribution base server and the delivery terminal and stored in association with the delivery identification information as tracking information indicating the status of each stage from when the package is deposited to when the package is delivered A method for accepting a desired delivery date and time request using a net delivery system with a management server,
The recipient terminal of the consignee sends the delivery identification information and the desired delivery date and time information to the network-based delivery system via the Internet (1);
A step (2) in which the Web server of the network-based delivery system receives the delivery identification information and the desired delivery date and time information transmitted from the consignee's delivery destination terminal via the Internet ;
A step in which the net-use home delivery system creates a transportation matter record by associating the delivery identification information received in the above-mentioned step with the desired delivery date and time information in the collection / delivery master server, and accumulates the transportation matter record as a status of waiting for shipment confirmation ( 3)
A step (4) in which the sender terminal of the package sender sends the collection request information including the delivery identification information and the addressed area identification information of the delivery destination to the net delivery system via the Internet;
A step (5) in which the Web server of the net-use home delivery system receives the collection request information including the delivery identification information and the addressed area identification information transmitted from the sender terminal via the Internet;
The net-use home delivery system stores, in the collection / delivery master server, the delivery identification information received in the step and the collection request information including the area identification information of the delivery destination in association with each other (6),
Net use home delivery system, collection and delivery master transportation information stored in the server and package tracking information management server is regularly collated with the package tracking information that has been accumulated as a result of collating, in the transportation projects of shipment confirmation waiting status Step (7) to extract a new shipping case whose shipping status has been confirmed in (7)
The network home delivery system, in the logistics base master, extracts the IP address of the responsible logistics base server or the responsible delivery terminal or both based on the responsible area identification information associated with the transportation item extracted in the above step (8) ,
A step (9) in which the Web server of the net-use home delivery system transmits the desired delivery date / time information associated with the delivery identification information in the collection / delivery master server to the IP address extracted in the step via the Internet ;
Delivery request request method with delivery date.

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