JP4925850B2 - Delivery receipt proofing system - Google Patents

Description

  In the present invention, after delivering the package shipped from the consignee to the consignee and receiving the receipt certificate of the consignee and the signature, the copy of the receipt certificate such as the image of the receipt certificate is sent to the consignor or The present invention relates to a delivery receipt proof system provided to a consignee.

  When sending a consignor's package to a consignee, the package is generally entrusted to a delivery company. In this case, the shipper writes a predetermined item on the invoice provided by the delivery company. This invoice is a copy specification with multiple copies, and includes, for example, each customer's copy, fare billing slip, packing slip, arrival slip and copy of the invoice, and the name, address and telephone number of the shipper. The consignor column to be described, the consignee column to indicate the name, address and telephone number of the consignee, the inquiry number column with the inquiry number indicating the slip number of the invoice, the barcode representing the inquiry number, It consists of a column for entering a store name or a store code for parcel sorting.

  A tag that is one of the invoices on which the prescribed items are written is affixed to the package, and the receipt of the collector is stamped on the customer's copy that is one of the invoices. A consignment contract for a delivery company is established.

  The package is then collected together with the invoice by a collector (for example, a driver of the delivery company) at the delivery store of the delivery company. Further, the package is sent from the collection store to the relay store, and sent from the relay store to the nearest delivery store (arrival store) of the consignee based on the store name written on the tag.

  The delivery person at the delivery store delivers the package to the consignee, and the consignee receives the package from the delivery person.

  At this time, the delivery person receives the receipt stamp (ie, receipt certificate) from the consignee in the receipt stamp field of the arrival original slip, takes the arrival original stamp with the receipt stamp stamped back to the delivery store, stores the arrival original slip, Delivery is complete.

  By the way, when there is a request for confirmation of the receipt proof by the stamp of the receipt stamp from the customer such as the shipper to the courier company, a copy of the receipt slip stamped with the receipt stamp is copied. Was sent to customers by mail.

  However, since the arrival original slips with the receipt stamps exist for each package, the delivery company keeps many arrival original slips with the receipt stamps. It took a considerable amount of time to search the arrival documents for which there was a request for proof of receipt from among these many arrival documents.

  In addition, since a large number of arrival documents were stored, a considerable space was required and a considerable space cost was required. Furthermore, since the copied arrival original was sent to the customer by mail or the like, it took 1 to 3 days to reach the customer after the arrival original was sent by the delivery company.

  Therefore, for example, as described in Patent Document 1 (WO02 / 0119196), it has been studied to construct a delivery receipt certification system using a Fax device, and has already been put into practical use. According to this Fax machine delivery receipt certification system, the shipper can confirm the receipt certification in a short time, and can also reduce the storage space cost of slips such as arrival slips.

  Patent Document 2 (Japanese Patent Laid-Open No. 2002-2913) describes that delivery status information is automatically transmitted to a customer's email address.

  Patent Document 1 uses a fax machine to construct a delivery receipt certification system. According to this fax machine delivery receipt certification system, the shipper can confirm the receipt certification in a short time, and The storage space cost for slips such as arrival slips can be reduced.

  However, even with such a delivery receipt proof system, if the receipt proof is not obtained or the delivery slip is unknown, the fax of the receipt proof is not sent, and in such a case, Proof of receipt cannot be provided.

For this reason, there has been a problem that the delivery certificate providing service cannot be provided unless a delivery certificate request is made by the shipper after delivery is completed.

  In addition, since the receipt customer can confirm the receipt certificate only after the delivery company has confirmed whether or not the courier company has obtained the receipt certificate, the customer has an image of the arrival slip with the receipt certificate attached. There was a problem that it took time to obtain data.

  In particular, since it is not possible to obtain the image data of the arrival original slip with the receipt proof after confirming the completion of the delivery, the shipper must always check whether the delivery is completed. For this reason, there is a problem that the user may forget to request the image data of the arrival original slip with a receipt certificate.

  Proof of receipt is provided after delivery is complete, but unlike delivery information, proof of receipt is specific even if the shipper or consignee wants to request proof of receipt before delivery is complete. The existing system has the above-mentioned problem because the conventional system cannot accept the request for the receipt certificate from the shipper or the consignee before the delivery company obtains the receipt certificate.

  Accordingly, there has been a demand for the shipper or consignee to request proof of receipt before delivery is completed.

  Patent Document 2 describes that the delivery status information is automatically transmitted to the customer's e-mail address.

  However, if the delivery slip (arrival form) is not proof of receipt or the delivery slip is unknown, the information on the proof of receipt itself is not recognized by the system, so the e-mail is not sent after all. Will remain.

  For this reason, there has been a problem that a customer who has requested image data with a receipt certificate does not know why the image data with a receipt certificate has not been transmitted.

In addition, if the consignee does not receive the package, he / she will immediately contact the consignor, but if the proof of receipt is not obtained, the destination of the package is unknown, or the package is broken, etc. Because the shipper was not informed of this, the shipper could not immediately respond to the inquiry from the consignee.
WO02 / 019196 JP 2002-2913 A

  The present invention has been made to solve the above-described problems, and can accept a certificate of receipt even before completion of delivery, and can provide an image of receipt to the shipper by e-mail immediately after completion of delivery. In addition, if the image of the receipt certificate cannot be provided, a new and useful receipt certificate will be provided to notify the shipper immediately by e-mail and enable the on-site receipt service at the sales office. The main purpose is to provide a system.

As a result of intensive studies to achieve the above object, the present inventors
A consignor who has made a delivery request to the delivery company and sent the package to the consignee, or the consignee from the customer terminal of the consignee or the consignee to the delivery management server of the delivery company via a communication line Sending the receipt request request information that can specify the mail address to which the image data of the receipt certificate of the consignee is sent and the inquiry number for identifying the package or the customer code for identifying the shipper. By requesting the image data to the delivery company, the delivery company stores the delivery completion information in the storage means of the delivery management server, thereby performing the delivery completion process and the receipt certification request information. based on, the image data that was turned into image data of the receipt proving that delivery member of the courier company is obtained from the consignee at the courier company, the inquiry To put links to items, the delivery management is stored in the server storage means, by sending the image data to the customer terminal from the delivery management server, providing the image data to the shipper or the consignee A receipt proof providing system,
The customer terminal is
Connected to the delivery management server via a communication line;
Input means for inputting the receipt certification request information including the inquiry number , transmission means for transmitting the receipt certification request information to the delivery management server, and further comprising communication means for receiving the image data from the delivery management server by mail,
The delivery management server
If the receipt certificate request information is received from the customer terminal, confirm whether there is delivery completion information corresponding to the inquiry number included in the receipt certificate request information;
If there is delivery completion information,
When the delivery completion information includes information on the image data indicating whether the image data is stored in the storage means,
Information relating to the image data, the image data is confirmed whether it indicates that stored in the storage means,
When the delivery completion information does not include information on the image data indicating whether the image data is stored in the storage means,
Confirmation means for confirming whether the image data is stored in the storage means;
If the image data is confirmed by the confirmation means that it is stored in the storage means, the mail address thus load included in the received certification request information mail attached with the image data as a receipt certificate mail A means of sending proof of receipt to be sent to the sender or consignee;
If the information on the image data is confirmed by the confirmation means that it is not stored in said storage means to said email address included an inquiry mail to the receiving certification request information thus consignor or consignee Inquiry mail sending means to send,
The confirmation means for confirming the presence / absence of the delivery completion information comprises a reconfirmation means for performing again the confirmation means for confirming the presence / absence of the delivery completion information when it is confirmed that the delivery completion is not present. The receipt certification providing system characterized by the above can receive the receipt certification request information from the shipper even before the delivery is completed, and can provide the image data to the shipper or the recipient by e-mail. If the image data cannot be provided to the consignor or consignee by e-mail, the consignor or consignee can be informed so that the receipt certificate server chair can be handled at the sales office. As a result, the present invention was completed through further studies.

That is, the present invention
[1] A consignor who has made a delivery request to a delivery company and sent a package to the consignee, or the consignee delivers the delivery service from the consignor or the customer terminal of the consignee via the communication line. to the management server, to send and e-mail address to be the destination of the image data of the receipt proven to be a delivery form that includes a signature or receipt stamp of the consignee, the receipt certification request information including the inquiry number identifying the luggage By requesting the image data to the delivery company, the delivery company stores the delivery completion information in the storage means of the delivery management server, thereby performing the delivery completion process and the receipt certification request information. The delivery data of the delivery company based on the receipt data obtained from the consignee is converted into image data at the delivery company, the image data , the inquiry number The image data is provided to the consignor or the consignee by transmitting the image data from the delivery management server to the customer terminal. A receipt providing system,
The customer terminal is
Connected to the delivery management server via a communication line;
Input means for inputting the receipt certification request information including the inquiry number , transmission means for transmitting the receipt certification request information to the delivery management server, and further comprising communication means for receiving the image data from the delivery management server by mail,
The delivery management server
If the receipt certificate request information is received from the customer terminal, confirm whether there is delivery completion information corresponding to the inquiry number included in the receipt certificate request information;
If there is delivery completion information,
When the delivery completion information includes information on the image data indicating whether the image data is stored in the storage means,
Information relating to the image data, the image data is confirmed whether it indicates that stored in the storage means,
When the delivery completion information does not include information on the image data indicating whether the image data is stored in the storage means,
Confirmation means for confirming whether the image data is stored in the storage means;
If the image data is confirmed by the confirmation means that it is stored in the storage means, the mail address thus load included in the received certification request information mail attached with the image data as a receipt certificate mail A means of sending proof of receipt to be sent to the sender or consignee;
If the information on the image data is confirmed by the confirmation means that it is not stored in said storage means to said email address included an inquiry mail to the receiving certification request information thus consignor or consignee Inquiry mail sending means to send,
In the confirmation means for confirming the presence / absence of the delivery completion information, if it is confirmed that the delivery is not completed, the reconfirmation means for re-performing the confirmation means for confirming the presence / absence of the delivery completion information, The delivery management server further includes customer information storage means for pre-registering customer information and storing the customer information in association with an inquiry number, and customer information stored in the customer information storage means; A receipt certificate providing system comprising means for collating customer information associated with an inquiry number included in the receipt certificate request information ;
[2] The delivery completion process is an application process, and the application process includes a normal classification indicating that the image data is stored and an abnormal classification indicating that the image data is not stored. And then tracing the delivery slip to the storage means for each category and storing the consumption information in the storage means,
The delivery completion information, receipt certificate providing system the clearing process of claim 1 wherein the clearing information including clearing indicator, a delivery form, the normal division indicating that the image data is stored, the It is a process of dividing into an abnormal category indicating that image data is not stored, then tracing the delivery slip to the storage means for each category, and storing consumption information in the storage means,
The delivery certificate providing system according to [1], wherein the delivery completion information is application information including an application classification, and [3] a delivery management server of the courier company includes a Web server, a cargo tracking server, a customer service server, It is a multiple server consisting of a receipt certificate information management server and a mail server,
The customer terminal is connected to the Web server via a communication line, the Web server is connected to the cargo tracking server via a communication line, and the cargo tracking server is connected to the customer service server via a communication line. The customer service server is connected to the receipt certificate information management server and the mail server, respectively.
The Web server has means for receiving the receipt certification request information from the customer terminal and further transmitting the receipt certification request information to the freight tracking server,
The cargo tracking server is
Means (i) for storing the receipt certificate request information;
Means (ii) for storing said delivery information information;
Means for extracting delivery status information corresponding to the receipt proof request information and searching whether delivery completion information is included and whether the delivery completion information is normal or abnormal;
When delivery completion information is included and delivery completion is normal, receipt certificate transmission request means (iv) for transmitting a receipt certificate transmission request to the customer terminal to the customer reception server;
When the delivery completion information is included and the delivery completion is abnormal, a sales office inquiry mail transmission request means (v) for transmitting a transmission request for the sales office inquiry mail to the customer terminal to the customer reception server; ,
If the delivery completion information is not included, the receipt certification request information is stored, and it is searched whether the delivery completion information corresponding to the stored receipt certification request information has been input, and again the means (iii) ) (V)
The customer service server is
If a receipt certificate transmission request is received from the cargo tracking server, the receipt certificate information corresponding to the receipt certificate request information is transmitted to the receipt certificate information management server, and then the image is received from the receipt certificate information management server. Means for receiving data via the mail server upon receipt of the data;
[1] including a means for transmitting a sales office inquiry mail via the mail server to the destination described in the receipt certification request information when a transmission request of the sales office inquiry mail is received from the cargo tracking server. ] Or the receipt proof providing system according to [2].

  According to the receipt certificate providing system of the present invention, it is possible to accept the receipt certificate request information from the consignor or the consignee even before the delivery is completed, and an image of the receipt certificate to the consignor or the consignee by e-mail. So that the shipper or consignee does not have to wait until delivery is complete to request a proof of receipt image.

  In addition, if an image of proof of receipt cannot be provided to the consignor or consignee by e-mail, the consignor or consignee is immediately notified by an inquiry mail to the sales office.

According to an embodiment of the present invention, a consignor who has sent a delivery request to a delivery company and shipped a package to a consignee, or the consignee receives the delivery via a communication line from a customer terminal of the consignor or the consignee. Send to the company delivery management server the receipt request request information that can specify the mail address to which the receipt image is sent and the inquiry number for identifying the package or the customer code for identifying the shipper. By requesting the image of the receipt certificate of the consignee from the delivery company, the delivery company stores the delivery completion information in the storage means of the delivery management server, thereby performing the delivery completion process, Based on the receipt certificate request information, an image of the receipt certificate, which is an image of the receipt certificate obtained by the delivery company delivery person from the consignee at the delivery company, is delivered to the delivery company. A receipt certificate providing system for storing the receipt certificate image to the consignor or the consignee by storing in the storage means of the management server and transmitting the receipt certificate image from the delivery management server to the customer terminal Because
The customer terminal is
Connected to the delivery management server via a communication line;
Input means for inputting the certificate of receipt information, communication means for transmitting the receipt certificate request information to the delivery management server and receiving the image of the receipt certificate from the delivery management server by e-mail;
The delivery management server
If the receipt certificate request information is received from the customer terminal, confirm the presence or absence of delivery completion information corresponding to the receipt certificate request information;
If there is delivery completion information,
When the delivery completion information includes information about an image indicating whether or not the image of the receipt certificate is stored in the storage means,
Check whether the information about the image indicates that the image of the receipt certificate is stored in the storage means;
When the delivery completion information does not include information regarding an image indicating whether or not the image of the receipt certificate is stored in the storage unit,
Confirmation means for confirming whether the image of the receipt certificate is stored in the storage means;
When the confirmation unit confirms that the image of the receipt certificate is stored in the storage unit, a mailer attached with the receipt certificate image is used as a receipt certificate mail according to the receipt certificate request information. A receipt sending means for sending to
When the confirmation means confirms that the information about the image is not stored in the storage means,
An inquiry email sending means for sending an inquiry email to the shipper or consignee in accordance with the proof of receipt request information;
The confirmation means for confirming the presence / absence of the delivery completion information comprises a reconfirmation means for performing again the confirmation means for confirming the presence / absence of the delivery completion information when it is confirmed that the delivery completion is not present. It is related with the receipt provision system characterized by this.

  In this specification, when the confirmation means simply receives the receipt certification request information from the customer terminal, the delivery completion corresponding to the image of the receipt certification and the delivery completion are normal. It is also referred to as confirmation means for confirming whether or not there is an abnormality.

Therefore, in this specification, the delivery management server
In addition to the storage means,
When receiving the receipt certification request information from the customer terminal, confirmation means for confirming whether delivery completion corresponding to the image of the receipt certification and whether the delivery completion is normal or abnormal,
If the delivery is completed and is normal, a receipt certificate sending means for sending a receipt email to the shipper according to the receipt request information;
If the delivery is complete and abnormal, an inquiry email sending means for sending an inquiry email to the shipper according to the receipt certification request information;
If the delivery is not completed, it may be further provided with a reconfirmation unit that performs the confirmation unit again.

  The “when delivery completion is normal” usually refers to a case where the delivery completion information includes information indicating that an image of the receipt certificate is stored in the storage means. This is a case where an image of a receipt certificate is stored in the storage means.

  The “delivery completion information” is delivery completion information in a broad sense. Examples of such delivery completion information include delivery work completion information indicating completion of the delivery work.

  In the present embodiment, “when delivery completion is abnormal” usually refers to a case where the delivery completion information includes information indicating that the image of the receipt certificate is not stored in the storage means. Further, it is a case where the image of the receipt certificate is not stored in the storage means even after the delivery operation is completed.

  The above-mentioned “delivery company” is not particularly limited as long as it is a company that delivers packages, but also includes companies that deliver packages accompanying the main business. The home delivery company is not limited to one company, and may be a group company composed of a plurality of companies.

  The “consignee” is not particularly limited as long as it is a person who can receive the package from the consignor, and may be not only a natural person but also a corporation or various organizations.

  In the embodiment of the present invention, “shipping” is not particularly limited as long as the delivery management server of the delivery company recognizes the collection, loading, consignment, relaying, unloading, taking-out, delivery completion, etc. of the package as the delivery status information. .

  For example, when the courier company collects the package of the consignor, the collection information (inquiry number, date, time,...) Is read into a portable terminal (hereinafter referred to as PDT) carried by the collector at the time of collection. The delivery status information that the collection information information from the PDT is taken into the delivery management server of the delivery company may be used as the aforementioned delivery status information, or when a package is brought into the delivery company from the shipper. The delivery status information may be that the delivery company has taken the package into the delivery management server of the delivery company as consignment data.

  The “shipper” is not particularly limited as long as it is a person who can ship the package to the consignee, and may be not only a natural person but also a corporation or various organizations.

  The “communication line” may be a wireless line or a wired line as long as communication is possible.

  “Receipt certificate request information” is information for requesting a receipt certificate, and is an email address to which an image of the receipt certificate is sent, an inquiry number identifying the package, or a customer code identifying the shipper. If it can identify, it will not specifically limit. As the receipt certificate request information, for example, the shipper registers in advance the e-mail address to which the image of the receipt certificate is sent to the delivery management server of the delivery company, and the receipt certificate of the delivery company is obtained in advance. The homepage related to the request information is configured so that an image of proof of receipt can be requested by entering the inquiry number, and the consignor or consignee enters the customer code and logs in, and the inquiry is made at the customer terminal. When a number is transmitted, it can be used as receipt certification request information.

  The “certification of receipt” is not particularly limited as long as it includes the receipt stamp and signature of the consignee, and may be image data of a part of or all of the delivery slip and invoice including the receipt stamp and signature of the consignee.

  The “E-mail address” may be an email address other than the sender or the consignee as long as it is an email address designated by the consignor or the consignee.

  The “inquiry number” is a number number or code number for specifying the delivery status information of the package for a certain period or semi-permanently, but the number of digits and the display format are not particularly limited as long as the delivery status information can be specified. The inquiry number may be an invoice number or a receipt number.

  The “customer code” is a number or code number that identifies the shipper, but the number of digits, display format, etc. are not particularly limited as long as the shipper can be identified. If the customer code is a large customer, the customer code is associated with a number of inquiry numbers given to the customer in advance. The customer code is associated with a customer's (consignor or consignee) email address, telephone number, fax number, and the like.

  “Sales office inquiry mail” is an e-mail for inquiring about the proof of receipt to the consignor or consignee, but urging the consignor or consignee to inquire the delivery company regarding the proof of receipt. Is preferred. For example, since it is not possible to provide a proof of receipt (image of proof of receipt) to the consignor or consignee by e-mail, an e-mail for contacting the consignor or consignee so as to make an inquiry to the courier company may be used. In the present embodiment, the inquiry mail may be an inquiry mail to a sales office (hereinafter referred to as sales office inquiry mail). The sales office inquiry email is not particularly limited as long as it is an e-mail that prompts the consignor or consignee to contact the sales office. In the case of the sales office inquiry email, the consignor or consignee receives the delivery company. By making inquiries to other sales offices, it is possible for the sales office to handle the receipt verification service.

  The “customer terminal” is connected to the delivery management server via a communication line, transmits the receipt certificate information to the delivery management server, and inputs the receipt certificate request information to the delivery management server. There is no particular limitation as long as the communication means for receiving the image of the receipt certificate by e-mail is provided. The customer terminal of the consignor or consignee may be a customer terminal held by the consignor or consignee, or a customer terminal where the consignor or consignee is lent. Good. Specific examples of the customer terminal include a computer connected to the Internet.

  Examples of the input means include a keyboard, a mouse, and an input screen.

  Examples of the communication means include communication means using the Internet, a dedicated line, a wireless line, and the like. By such communication means, the customer terminal can communicate with the mail server.

  An example of the control means is a CPU.

  The “delivery management server” is a delivery management server of a delivery company, and is connected to the customer terminal via a communication line, and usually provides the functions and data of the delivery company to client computers in a computer network. One or more computers.

  The delivery management server of the delivery company usually has a function of managing delivery status information of the delivery company, and more specifically, at least the delivery status information of the delivery company is input and input by PDT or the like A function of storing the delivery status information in a storage means in the delivery management server is provided.

The delivery management server in the present embodiment is as described above.
When the receipt certification request information is received from the customer terminal, confirmation means for confirming whether delivery corresponding to the receipt information is completed and whether the delivery completion is normal or abnormal;
If the delivery is completed and is normal, a receipt certificate sending means for sending a receipt email to the shipper according to the receipt request information;
If the delivery is complete and abnormal, an inquiry email sending means for sending an inquiry email to the shipper according to the receipt certificate request file;
And a reconfirmation means for causing the confirmation means to perform the confirmation when the delivery is not completed.

  When the confirmation means receives the receipt certification request information from the customer terminal, whether the delivery completion corresponding to the receipt certification request information (corresponding to the inquiry number matches) is completed and the delivery completion is normal There is no particular limitation as long as it can be confirmed whether there is an abnormality or not.

  Further, the delivery completion process is a delivery completion process in a broad sense. As such a delivery completion process, for example, a delivery process completion process (for example, an image of a receipt certificate is stored in the storage means) , Processing for transmitting delivery completion information to the delivery management server, etc.). The delivery process completion process is preferably a consumption process. The erase process is not particularly limited as long as it is a process of scanning a delivery slip into image data and taking the image data into a delivery management server. When the application process is adopted, it is preferable that the delivery completion information is divided into a normal category in which a receipt certificate can be provided and an abnormal category in which a receipt certificate cannot be provided. By sorting in this way, a large amount of information can be efficiently processed for each category, and the confirmation means of the delivery management server can also determine the mail transmission of the receipt certificate by the category. .

  The receipt certificate sending means in the delivery management server is not particularly limited as long as it stores image data of a delivery slip with a receipt certificate as an attached file and can send a mail to an e-mail address designated from a customer terminal. The receipt certificate mail is an electronic mail attached as image data of a delivery slip with a receipt certificate.

  The inquiry mail means may be a well-known means, and is not particularly limited as long as the inquiry mail regarding the receipt proof can be transmitted to the e-mail address previously input by the shipper from the customer terminal of the shipper.

  The reconfirmation means is not particularly limited as long as the confirmation means can be performed again. This reconfirmation means determines whether or not a certain period of time has elapsed if the delivery status information having the inquiry number of the receipt certification request information does not include the completion of delivery. The data is sent again to the confirmation means to confirm again. Also, if delivery is not completed after several attempts, the confirmation means will send a sales inquiry mail. This may be performed by a confirmation means.

  With the delivery management server configured as described above, it is possible to realize a receipt certificate providing system including reservation of image data of a delivery slip with receipt certificate.

In the present invention, the delivery completion process is an application process,
The application process divides the delivery slip into a normal category indicating that the image of the receipt certificate is stored and an abnormal category indicating that the image of the receipt certificate is not stored. A process of tracing the storage means and storing the consumption information in the storage means,
The delivery completion information is preferably consumption information including a consumption category.

  Hereinafter, embodiments of the present invention will be described.

  The shipper makes a package delivery request (also referred to as a collection request) to the courier company in accordance with an ordinary method. In the case of a package collection, a courier company collects the package to the collection destination. In the case of bringing baggage, the shipper brings the baggage to the sales office of the delivery company. In the case of pickup, the courier company's collector collects the package, and the package is shipped. In the case of a carry-in, the shipper brings the package to the courier company's sales office. The package is shipped.

  Here, an outline will be described with reference to FIG. As shown in FIG. 3, in the case of collection, the PDT of the collector is used, and in the case of carry-in, the delivery status information of the collection is transmitted from the sales company terminal of the delivery company to the delivery management server of the delivery company. The transmitted delivery status information is stored in the storage means of the delivery management server. The sales office terminal means a computer at the sales point of the delivery company connected to the delivery management server via a communication line. The sales office terminal is usually connected to the delivery management server together with the terminal of the delivery relay base. Supply delivery status information. The tracing device is a tracing device used in a delivery company. Usually, the delivery management server of the delivery company scans a delivery slip and sends delivery status information including normal or abnormal information at this time. Has the function to capture.

  The consignor transmits the receipt certificate request information of the consignee from the customer terminal to the delivery management server of the delivery company via a communication line (may be the consignee). Here, according to the receipt proof providing system of the present embodiment, the shipper can transmit the receipt proof request from the customer terminal even before the delivery is completed as shown in FIG.

  The delivery management server that has received the receipt certification request information performs the schematic processing shown in FIG. As shown in FIG. 2, the delivery management server receives receipt certification request information from the consignor or consignee (S1) and stores it in the storage means (S2).

  Next, it is searched whether or not the delivery completion information (included in the delivery status information) from the delivery person or the sales store is stored in the storage means (S3).

  If delivery completion information is not stored in the storage means, the delivery management server stores the receipt certificate request information in the storage means in the storage means for accepting the receipt certificate, and then checks the presence / absence of delivery completion information again. Search is performed (S4).

  On the other hand, the delivery person of the delivery company who delivered the package to the delivery destination after the collection receives a delivery slip (arrival original slip) with a receipt certificate from the consignee.

  Until the proof of receipt is obtained, the package is transported to the delivery destination. At this time, the delivery status information is sent and stored in the delivery management server from the PDT terminal of the delivery driver, the terminal of the sales office, and the terminal of the relay base. When the delivery person who has received the receipt proof returns to the sales office, a delivery completion process is performed. The delivery completion process is preferably a cancellation process from the viewpoint of accuracy, certainty, and speediness. More specifically, this point will be taken into the delivery management server at the shipment stage of the package. The consistency between the delivery status information and the delivery completion information at the time of the application process can be matched with the inquiry number. In the consumption process, the delivery completion information is classified into a normal category and an abnormal category and input to the trace device, and these image data are classified and stored in the trace device.

  If the delivery completion information is stored in the storage means of the delivery management server as a result of searching for delivery completion information by the delivery management server, the delivery completion information is extracted, and then the delivery completion information is normal. Or whether it is abnormal (S5). Whether the delivery completion information is normal or abnormal is determined by the category when the delivery completion information is classified into normal or abnormal categories, and if the delivery completion information is not classified, This is performed by means such as checking whether a receipt certificate exists in the delivery management server. If it belongs to the normal category (when there is a receipt certificate), a receipt certificate mail is sent to the e-mail address input from the customer terminal of the shipper (S6). If it belongs to the abnormal category (when there is no proof of receipt), a sales office inquiry email is sent (S7). Note that it is not necessary to immediately check again for the presence or absence of delivery completion information, and it is preferable to do so after a certain period of time.

  When a sales office inquiry email is sent, the shipper can contact the sales office of the courier company so that it can be handled by the sales office, and why the proof of receipt was not provided directly from the sales office. Can know. FIG. 6 shows an example of a receipt proof mail and a sales office inquiry mail.

  Hereinafter, preferred embodiments of the present invention will be described.

  The delivery management server of the delivery company is preferably a plurality of servers including a Web server, a cargo tracking server, a customer service server, a receipt certificate information management server, and a mail server. By using multiple servers like this, not only can a large amount of data be processed efficiently, it is not only excellent in function distribution, but also the provision of receipt certification and the management of delivery status information are systematically independent of each other. Can be done.

  The Web server is not particularly limited as long as it has means for receiving the receipt certification request information from the customer terminal and further transmitting the receipt certification request information to the cargo tracking server. The Web server is preferably configured to display a screen for requesting a receipt certificate and to input necessary items for the request for the receipt certificate from the viewpoint that the receipt stamp mail request can be easily performed.

The cargo tracking server is
Means (i) for storing the receipt certificate request information;
Means (ii) for storing said delivery information information;
Means for extracting delivery status information corresponding to the receipt proof request information and searching whether delivery completion information is included and whether the delivery completion information is normal or abnormal;
When delivery completion information is included and delivery completion is normal, receipt certificate transmission request means (iv) for transmitting a receipt certificate transmission request to the customer terminal to the customer reception server;
When the delivery completion information is included and the delivery completion is abnormal, a sales office inquiry mail transmission request means (v) for transmitting a transmission request for the sales office inquiry mail to the customer terminal to the customer reception server; ,
If the delivery completion information is not included, the receipt certification request information is stored, and it is searched whether the delivery completion information corresponding to the stored receipt certification request information has been input, and again the means (iii) ) (Vi)
If it is provided, it will not specifically limit.

The customer service server is
When a receipt certificate transmission request is received from the cargo tracking server, the receipt certificate request information corresponding to the receipt certificate request information is transmitted to the receipt certificate information management server, and then the receipt certificate is received from the receipt certificate information management server. Receiving image data, means for sending a receipt certificate via the mail server;
When receiving a transmission request for a sales office inquiry mail from the cargo tracking server, provided with means for transmitting a sales office inquiry mail via the mail server to the destination described in the receipt certificate request information There is no particular limitation.

  Further, in this embodiment, it is preferable that the delivery completion process is a consumption process, and according to the application process, whether the delivery completion information is normal or abnormal, Since the delivery completion information can be processed by dividing it into a normal category and an abnormal category, the use of the consumption process makes it possible to improve the accuracy and certainty of the delivery completion information as well as the speed.

  The consumption process is preferably performed by dividing the delivery slip into normal and abnormal traces.

  Since the delivery management server is classified as normal or abnormal, the confirmation means can be performed quickly, which is preferable from the viewpoint of accuracy, certainty, and rapidity. FIG. 5 is a diagram schematically illustrating an example of a preferred consumption section in the receipt certificate providing system according to the present embodiment. In the case of the conventional fax, nothing could be sent to the shipper when it became an abnormal classification. However, according to the present invention, a sales office inquiry mail can be sent.

  The receipt certificate information management server receives a receipt certificate request information having a storage means for storing image data with a receipt certificate and an inquiry number of the receipt certificate request information (also referred to as corresponding) from the customer service server. Is not particularly limited as long as it includes means for transmitting image data with a receipt certificate to the receipt certificate information management server.

  The mail server is connected to a mail server of an e-mail address input from the customer terminal via a communication line, and also connected to the customer reception server via a communication line. Mail can be sent to the E-mail address via the mail server.

  In the present embodiment, the provision of the receipt certificate is confidential, and from the viewpoint of security, it is preferable for the shipper to register customer information in advance in the delivery management server of the delivery company. By registering customer information in advance, the customer information can be compared with the shipper's receipt certificate request information in the receipt certificate request information, and security can be ensured by login authentication or the like. In this case, the delivery management server is provided with means for storing customer information.

  Hereinafter, a detailed example will be described with reference to FIGS. 1 and 7 to 12. First, the description of FIG. 1 will be supplemented.

  1, the delivery management server 10 receives the receipt certification request information Ji (inquiry number, customer code, email address, etc.) from the customer terminal 11 of the shipper or consignee, and the delivery management server 10 When the delivery status information Hi having the inquiry number of the receipt certification request information Ji includes delivery completion and a normal code is added to this delivery completion, the customer terminal 11 attaches an image of receipt certification to the mail Ai. Send to. If an abnormal code is added, a mail Bi inquiring to the sales office is transmitted to the customer terminal 11.

  This embodiment is merely an example, and the customer reception server 17 may include a database 31 that accepts receipt certificate request information, a receipt confirmation unit 25, a receipt certificate request instruction unit 27, and a sales office inquiry mail transmission request unit 29. However, in the present embodiment, description will be given in preparation for the freight tracking server 15.

  The delivery management server 10 in FIG. 1 includes a plurality of servers including a Web server 13, a cargo tracking server 15, a customer reception server 17, a receipt certificate information management server 23, and a mail server 21.

  The customer terminal 11 and the mail server 21 communicate with each other via a public network such as the Internet network.

The Web server 13, the cargo tracking server 15, the customer service server 17, and the receipt certificate information management server 23 communicate via a dedicated line. Further, the delivery management server 10 stores a telephone number, a fax number, and the like of each sales store (collection store, departure store, arrival store) in a database (not shown).

  Further, a customer master database (hereinafter referred to as customer master) (not shown) is provided. The customer master stores the mail address, telephone number, fax number, etc. of the customer (destination) in association with each other.

  The Web server 13 provides the customer terminal 11 with an input screen for inputting receipt certification request information by accessing the customer terminal 11. In order to accept this access, registration information such as an email address and a customer name is usually registered in advance in the customer master (not shown) from the customer terminal 11.

  When the Web server 13 receives the receipt certification request information (inquiry number, customer code, etc.) of the customer terminal 11, it determines whether the customer is a serviceable customer based on the registered information. If it is determined that the customer is a serviceable customer, the receipt certification request information is sent to the freight tracking server 15.

  As shown in FIG. 1, the freight tracking server 15 includes a reconfirmation means 24, a receipt certification confirmation means 25, a receipt certification request instruction means 27, a branch office inquiry mail transmission request means 29, and a receipt certification information temporary storage memory. (Not shown), a receipt certificate request information reception database 31, a delivery status information storage database 33, and the like.

  The above-described receipt certificate requesting means 27, receipt certificate information management server 23, customer service server 17, and mail server 21 are collectively referred to as receipt certificate sending means.

  Further, the sales office inquiry mail transmission request means 29, the customer service server 17, and the mail server 21 are collectively referred to as inquiry mail transmission means.

  The receipt confirmation means 25 stores the receipt certification request information Ji in the receipt certification information temporary storage memory, and the delivery status information Hi having the inquiry number of the receipt certification request information Ji is stored in the delivery status information storage database 33. It is determined whether or not delivery completion information (identification code indicating delivery completion) exists in the retrieved delivery status information Hi.

  If delivery completion information exists, an identification code (delivery normal code) indicating that the delivery was normally performed or a delivery abnormality code (delivery abnormality) indicating that the delivery was not normally performed is included in the delivery completion information. If it is normal, the reception proof transmission request instructing means 27 is informed that it is normal and is activated. In the case of an abnormality, the branch office inquiry mail transmission requesting means 29 is notified of the abnormality and activated.

  Further, the receipt confirmation means 25 is used when the delivery status information Hi having the inquiry number of the receipt certification request information Ji in the receipt certification information temporary storage memory does not indicate the completion of delivery (also referred to as no delivery completion). In the case of indicating acceptance, the delivery status having the receipt certificate request information Hi in the temporary storage memory stored in the receipt certificate request information accepting database 31 and the reconfirmation means 24 having the inquiry number of the receipt certificate request information Ji. Information indicating that the information Hi does not indicate completion of delivery (inquiry number, no delivery completion...: Only the inquiry number may be sent) is transmitted.

  When the reconfirmation means 24 receives the information that the delivery completion is not indicated from the receipt confirmation means 25, the reconfirmation means 24 stores this information and, after a predetermined time has elapsed, extracts the inquiry number of the stored receipt certification request information Ji. Output to the receipt confirmation means 25.

  As a result, the receipt confirmation means 25 determines again whether or not delivery completion is added to the delivery status information Hi having the inquiry number of the receipt certification request information Ji, and if so, whether the delivery completion is normal or abnormal. If it is normal, the receipt proof transmission requesting means 27 is activated, and if it is abnormal, the sales office inquiry mail transmission requesting means 29 is activated.

  When the receipt certificate confirming means 25 informs that the completion of delivery is normal, the receipt certificate transmission requesting means 27 instructs the customer reception server 17 to transmit a request for transmitting a receipt certificate to the customer terminal 11 and receives the receipt. The inquiry number of the certification request information, the customer information of the customer master, the shipping date of the delivery status information, etc. are transmitted (collectively, receipt certification transmission instruction information).

  When a delivery abnormality is notified from the receipt proof confirmation means 25, the branch office inquiry mail transmission request means 29 instructs the customer reception server 17 to send a branch office inquiry mail transmission request to the customer terminal 11, and also confirms the receipt. The inquiry number of the request information, the customer name of the customer master, etc. are sent out (collectively, sales office transmission instruction information).

  Further, when the receipt certificate transmission instruction information is output from the receipt certificate transmission request means 27 of the cargo tracking server 15, the customer reception server 17 sends an inquiry number and image data of the receipt certificate transmission instruction information to the receipt certificate information management server 23. A request code or the like (generally called receipt proof image request information) is transmitted. When receiving the receipt image data (image data with the receipt proof on the arrival original form) received from the receipt proof information management server 23, the image data of the delivery slip with the receipt proof is sent to the mail server 21; The customer name and the mail address of the customer master linked to the inquiry number of the receipt data sending instruction information and the receipt certificate sending instruction information are sent to the mail server and sent to the customer terminal 11.

  When the sales office inquiry mail instruction is input from the receipt confirmation means 25, the sales office inquiry mail transmission requesting means 29 is linked to this instruction and the delivery shop code and the custody shop code of the delivery status information having the inquiry number. The telephone number, fax number, etc.

  The receipt certificate information management server 23 is connected to a trace device that acquires image data of an arrival original slip on which a receipt certificate is recorded. The image data of the normal classification from this trace device is stored in the database 35 and abnormally. The image data of the classified abnormal classification is stored in the database 37.

  These image data are linked to the receipt certification management number and stored with identification codes for normal and abnormal classification.

  As shown in FIG. 11, the delivery status information described above is stored in the delivery status information storage database 33 with the inquiry number linked to the inquiry information, PDT information, application information, and the like.

  The consignment information includes a shipping date, a store opening, a customer code, a number, and the like. Further, the PDT information is information acquired from the reporting store, business name, date, time, number, type of goods, undistributed, etc., and provided by the PDT or the sales office carried by the driver by the PDT. The date, time, etc. at the time of delivery are collected when loading, unloading, and delivering at each reporting store. A code indicating delivery non-delivery is written in the non-delivery.

  Further, the consumption information includes a date and time, a consumption category, a delivery store, etc., and a normal or abnormal classification code is written in the consumption category.

  A case where the delivery management server configured as described above is provided in the central center of the system shown in FIG. 7 will be described below as an example.

  In FIG. 7, the customer terminal of the consignor 40 (the personal computer 41 or the mobile phone 42) and the customer terminal of the consignee 53 (the personal computer 55 or the mobile phone 57) are connected to the Internet 49, and the delivery company side FIG. 7 shows a collection side sales office 47, a delivery side sales shop 59, a trace center 62, and a central center 48. However, the relay base is omitted in FIG.

  The trace center 62 includes a trace device 63, an image data database server 65 (including a communication control device), and the like.

  Further, the central center 48 includes the Web server 13, the receipt certificate information management server 23, the customer reception server 17, the cargo tracking server 15, and the mail server 21 shown in FIG. 1.

  In such a system, when a collection request from the customer terminal of the consignor is transmitted to the sales office 47 on the collection side of the delivery company via the Internet network 49, the vehicle 45 goes to the consignor for collection, The package is collected and returned, the package is unloaded, and from the collection store 47 to the delivery sales store 59 by a relay vehicle, the delivery store 59 unloads the package.

  Then, when the vehicle 60 of the delivery business store 59 takes out the package and delivers the package to the consignee 53, the receipt business store 59 receives a receipt (a seal or a signature) on a plurality of arrival sheets. Return. The delivery status is collected as delivery status information (also referred to as cargo tracking information) by the PDT provided by the driver in the mobile phone or at the store, and stored in the cargo tracking server 15 of the central center 48.

  Further, if the consignee 53 cannot receive the package for any reason, the package and the invoice itself are taken home.

  A delivery slip with a receipt certificate when delivered to the consignee 53 or an invoice without a receipt certificate when it is not delivered is carried to the trace center 62 by the vehicle 61 and stored as trace data.

  In the trace center 62, an operator classifies the information into normal and abnormal, and causes the trace device 63 to read and store it.

  At this time, the server 65 stores the trace data (normal or abnormal) linked to the inquiry number.

  The trace data is transmitted to the receipt proof information management server 23 of the central center 48 via the dedicated line 51 and stored.

  As shown in FIG. 1, the receipt certificate information management server 23 links the image data abnormally classified to the inquiry number and stores it in the database 37, and stores the normally classified image data in the database 35.

  Next, the operation of the delivery management server 10 in the central center 48 will be described in detail with reference to the flowcharts of FIGS.

  In this embodiment, it is assumed that the shipper or consignee has already registered customer information (name, telephone number, e-mail address, etc.) by accessing the delivery management server 10. Further, it is assumed that a large number of inquiry numbers handed over in advance are associated with this customer information.

  In addition, it is assumed that there is an access from the customer terminal 11 and the Web server provides a receipt certificate providing screen.

  Further, it is assumed that the delivery status information storage database 33 of the cargo tracking server 15 stores the delivery status information Hi acquired by PDT.

  The Web server 13 monitors whether receipt certification request information Ji (inquiry number, customer code, etc.) has been received from the customer terminal 11 (S20).

  If it is determined in step S20 that the Web server 13 has received the receipt certification request information Ji (inquiry number, customer code, etc.), the receipt certification request information Ji is transmitted to the freight tracking server 15 (S22).

  Next, upon receipt of the receipt certification request information Ji, the receipt confirmation means 25 of the cargo tracking server 15 stores it in the temporary storage memory (S24).

  Then, the receipt certification request information Ji in the temporary storage memory is extracted, and it is searched whether or not the delivery status information Hi having the inquiry number of the receipt certification request information Ji exists in the delivery status information storage database 33 ( S26). That is, it is determined whether or not the package having the inquiry number of the receipt certification request information Ji is entrusted. If the delivery status information Hi having the inquiry number of the receipt certification request information Ji is not retrieved in step S26, the processing is returned to step S20 because it is not collected.

  If the delivery status information Hi having the inquiry number of the receipt certification request information Ji is present in the delivery status information database 33 in step S26, the receipt certification request information Ji is received and the receipt certificate is received. The request information is received in the database 31 (S27). At this time, it is preferable to generate and link the receipt number of the receipt certification request information. When the receipt confirmation request information Ji is received from the Web server 13, this receipt number is determined that the delivery confirmation information 25 having the inquiry number of the receipt certification request information Ji exists in the receipt confirmation means 25, and this is stored in the database 31. When stored and received, the added reception number may be transmitted to the customer terminal 11 that has transmitted the receipt certification request information Ji by mail via the customer reception server 17.

  Then, the delivery status information Hi having the inquiry number of the accepted receipt certification request information Ji is extracted from the delivery status information storage database 33 (S28).

  Next, it is determined whether or not the extracted delivery status information Hi includes a delivery completion code (also referred to as a delivery cancellation completion code) (S30).

  If it is determined in step S30 that the delivery status information Hi does not include a delivery cancellation completion code, the receipt certificate request information Ji in the temporary storage memory is not distributed, and this inquiry number is output to the reconfirmation means 24. (S32).

  The reconfirmation means 24 stores the inquiry number from the receipt confirmation means 25 (S33). Then, the reconfirmation means 24 determines whether or not a certain time has elapsed by a timer (not shown) (S35). If it is determined in step S35 that a certain time has elapsed, the inquiry number of the stored receipt certification request information Ji is extracted and output to the receipt confirmation means 25 (S37).

  Next, the receipt confirmation means 25 extracts the delivery status information Hi having the inquiry number of the output receipt certification request information Ji from the delivery status database 33, returns the processing to step S30, and this information is returned to the delivery cancel information. It is determined whether or not it has been completed (S39).

  That is, it is possible to accept a receipt proof request until the delivery consumption is completed by the processing of step S30 → step S37 → step S30.

  If it is determined in step S30 that the delivery status information Hi corresponding to the receipt certification request information Ji (inquiry number is a key) indicates completion of delivery cancellation, a normal code is added or an abnormal code is added. It is determined whether it has been added (S41). In addition, even if it does it several times (counting the number of times or time), when it is not completed, the receipt confirmation means 25 transmits the sales office inquiry mail.

  When it is determined in step S41 that the normal code is added, the receipt confirmation means 25 sends the inquiry number of the receipt certification request information Ji and the information indicating that the receipt certification is normal to the receipt certification request instruction means 27. It is sent out (S43).

  Next, upon receipt of this information, the receipt certificate request instructing means 27 stores the customer code stored in the customer master linked to the inquiry number and the database 33 for storing delivery status information. The shipping date of the delivery status information Hi having the inquiry number, the receipt certificate transmission instruction, etc. (collectively, the receipt certificate transmission instruction information) are transmitted to the customer reception server 17 (S45).

  Upon receipt of the receipt certificate transmission instruction information, the customer reception server 17 transmits receipt certificate image request information including this inquiry number (inquiry number of the receipt certificate request information Ji) and an image data request code to the receipt certificate information management server 23. (S47).

  Upon receipt of the receipt certificate image request information, the receipt certificate information management server 23 extracts the receipt certificate image data Di linked to the inquiry number (receipt certificate request information Ji) from the normal database 35 to obtain the customer reception server. 17 (S49).

  The customer reception server 17 sends the receipt certificate image data Di, the attachment instruction, the normal receipt transmission instruction mi, and the customer information fi (email address, name, etc.) of the customer master to the mail server 21 (S51).

  When the mail server 21 receives the normal receipt transmission instruction mi, the mail server 21 reads message data (with the name of fi) informing that the delivery has been completed normally, attaches the image data Di, and sends a receipt proof mail ( Ai) is transmitted (S53). An example of the receipt certificate mail screen is shown in FIG.

  If it is determined in step S41 that the delivery status information Hi includes an abnormal code, the receipt confirmation unit 27 operates the information Ri indicating that the receipt certification request information Ji is abnormal and an inquiry number. It transmits to the store inquiry mail transmission request means 29 (S55).

  Upon receiving the information Ri indicating the abnormality and the inquiry number, the sales office inquiry mail transmission requesting means 29 transmits the inquiry number ei and the like (collectively, abnormal delivery customer information) to the customer reception server 17 ( S57).

  The customer service server 17 reads the customer information di corresponding to the inquiry number from the customer master, and stores the customer information (e-mail address, name, etc.) and message data for inquiries at the sales office (collectively referred to as customer information for abnormal delivery). ) Is transmitted to the mail server 21 (S59).

  The mail server 21 adds the inquiry number ei and the customer information di to the message data for the sales office inquiry, and transmits it to the customer terminal 11 by mail (S61). The screen of this sales office inquiry mail Bi is shown in FIG.

  That is, this embodiment has the main configuration shown in FIG. 12 and performs the operation described below.

  For example, when the receipt certification request information Ji is stored in the receipt certificate request information acceptance database 31, the receipt confirmation means 25 uses the delivery status information Hi having the inquiry number of the receipt certification request information Ji to store the delivery status information. It is read from the database 33 and it is determined whether or not the delivery status information Hi includes delivery completion.

  If the delivery completion code is not included, an undistributed inquiry number is sent to the receipt certification reconfirmation means 24. The reconfirmation means 24 stores the undistributed inquiry number in the memory 24a and determines whether or not the timer 26 has passed a predetermined time. When the predetermined time has elapsed, the reconfirming means 24 receives the undistributed inquiry number in the memory 24a. It is sent to the confirmation means 25.

  The receipt confirmation means 25 determines again whether or not the delivery status information Hi of the database 33 having the inquiry number from the reconfirmation means 24 has been delivered.

  If the delivery completion code is included, it is determined whether there is a normal code or an abnormal code, and the determination result and the inquiry number are transmitted to the message type determination means 17d of the customer service server 17.

  When the determination result is notified that the determination result is normal, the message type determination unit 17d sends the inquiry number to the image data attachment instruction unit 17c, and mails the image data linked to the inquiry number from the database of the receipt certification information management server 23. In addition to sending to the server 21, normal message data is read from the file 17 a and sent to the mail server 21. At this time, the mail address, name, etc. linked to the inquiry number are sent from the customer master to the mail server 21.

  When the message type determination unit 17a is notified from the receipt confirmation unit 25 that there is an abnormal code, the message data for inquiring the sales office is extracted from the file 17b and sent to the mail server 21. At this time, the e-mail address and name linked to the inquiry number are sent from the customer master. Also. Send out the phone number and fax number of the branch.

  Therefore, the customer who is the consignor or the consignee can accept the request for proof of receipt without confirming whether or not the delivery is completed, so that the customer can obtain image data of the delivery slip with proof of receipt. However, it does not take much time.

  Also, if the receipt is not received on the arrival date (arrival form) or if the delivery slip is unknown, a sales office inquiry email will be sent immediately with the inquiry number, sales office phone number, etc. So customers can contact the sales office immediately to find out why.

  INDUSTRIAL APPLICABILITY The present invention can be used in a system that receives receipt certification request information from a customer terminal possessed by a consignor or a consignee and transmits image data with a receipt certificate to the customer terminal.

It is the schematic of the suitable receipt certification | presentation provision system of this Embodiment. The flowchart of the execution process of the delivery management server of this Embodiment is shown. It is a schematic diagram which illustrates typically the flow of the receipt certificate provision system of this Embodiment. It is explanatory drawing which represents typically an example of the possible time of the receipt certification request in the receipt certification provision system of this Embodiment, Comprising: It compares with the case by the conventional Fax. It is explanatory drawing which represents typically an example of the preferable consumption classification in the receipt certification | presentation provision system of this Embodiment, Comprising: It compares with the case by the conventional Fax. It is explanatory drawing which shows an example of the receipt proof mail in the receipt proof provision system of this Embodiment, and a sales office inquiry mail, (A) is the receipt proof Fax in the case of the conventional Fax, (B) is this invention. (C) shows an example of the inquiry mail of the present invention. It is a block diagram of the receipt certification | presentation provision system of the Example of this Embodiment. It is a flowchart explaining the operation | movement of the Example of this Embodiment. It is a flowchart explaining the operation | movement of the Example of this Embodiment. It is explanatory drawing of the normal and abnormal classification of image data. It is explanatory drawing of delivery status information. It is a schematic block diagram of the principal part of the Example of this Embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Delivery management server 11 Customer terminal 13 Web server 15 Cargo tracking server 17 Customer response server 19 Receipt information management server 21 Mail server 24 Reconfirmation means 25 Receipt confirmation confirmation means 27 Receipt certification request instruction means 29 Sales office inquiry mail transmission request means 31 Database for accepting receipt certificate request information 33 Database for storing delivery status information

Claims (3)

A consignor who has made a delivery request to the delivery company and sent the package to the consignee, or the consignee from the customer terminal of the consignee or the consignee to the delivery management server of the delivery company via a communication line , and e-mail address to be the destination of the image data of the consignee of the receipt of proof, by sending a receipt certification request information including the inquiry number identifying the luggage, to request the image data to the courier company The delivery company stores the delivery completion information in the storage means of the delivery management server to perform the delivery completion process, and based on the receipt proof request information, the delivery company delivery person receives the delivery receipt information. the image data of the receipt proving that got turned into image data by the courier company from the people, to put a link to the inquiry number, branch of the delivery management server Means are stored, by sending the image data to the customer terminal from the delivery management server, a receipt certificate providing system for providing the image data to the shipper or the consignee,
The customer terminal is
Connected to the delivery management server via a communication line;
Input means for inputting the receipt certification request information including the inquiry number , transmission means for transmitting the receipt certification request information to the delivery management server, and further comprising communication means for receiving the image data from the delivery management server by mail,
The delivery management server
When the receipt certification request information is received from the customer terminal, the presence / absence of delivery completion information corresponding to the inquiry number included in the receipt certification request information is confirmed. If the delivery completion information includes information on the image data indicating whether the image data is stored in the storage means,
Information relating to the image data, the image data is confirmed whether it indicates that stored in the storage means,
When the delivery completion information does not include information on the image data indicating whether the image data is stored in the storage means,
Confirmation means for confirming whether the image data is stored in the storage means;
When the confirmation means confirms that the image data is stored in the storage means, a mail attached with the image data is used as a receipt certification mail in accordance with the mail address included in the receipt certification request information. A means of sending proof of receipt to be sent to the person or consignee;
When the confirmation means confirms that the information about the image data is not stored in the storage means,
An inquiry mail transmitting means for transmitting to the shipper or consignee in accordance with the mail address included an inquiry mail to the receiving certification request information,
In the confirmation means for confirming the presence / absence of the delivery completion information, if it is confirmed that the delivery is not completed, the reconfirmation means for re-performing the confirmation means for confirming the presence / absence of the delivery completion information,
The delivery management server further includes customer information storage means for pre-registering customer information and storing the customer information in association with an inquiry number, and customer information stored in the customer information storage means; receipt certificate providing system characterized that you have provided a means for collating the customer information relevant to the inquiry number included in the received certification request information. The delivery completion process is an application process,
The application process divides the delivery slip into a normal category indicating that the image data is stored and an abnormal category indicating that the image data is not stored, and then stores the delivery slip for each category. Tracing to the means and storing the consumption information in the storage means,
The receipt certificate providing system according to claim 1, wherein the delivery completion information is consumption information including a consumption classification. The delivery management server of the home delivery company is a plurality of servers including a web server, a cargo tracking server, a customer service server, a receipt certification information management server, and a mail server.
The customer terminal is connected to the Web server via a communication line, the Web server is connected to the cargo tracking server via a communication line, and the cargo tracking server is connected to the customer service server via a communication line. The customer service server is connected to the receipt certificate information management server and the mail server, respectively.
The Web server has means for receiving the receipt certification request information from the customer terminal and further transmitting the receipt certification request information to the freight tracking server,
The cargo tracking server is
Means (i) for storing the receipt certificate request information;
Means (ii) for storing said delivery information information;
Means for extracting delivery status information corresponding to the receipt proof request information and searching whether delivery completion information is included and whether the delivery completion information is normal or abnormal;
When delivery completion information is included and delivery completion is normal, receipt certificate transmission request means (iv) for transmitting a receipt certificate transmission request to the customer terminal to the customer reception server;
When the delivery completion information is included and the delivery completion is abnormal, a sales office inquiry mail transmission request means (v) for transmitting a transmission request for the sales office inquiry mail to the customer terminal to the customer reception server; ,
If the delivery completion information is not included, the receipt certification request information is stored, and it is searched whether the delivery completion information corresponding to the stored receipt certification request information has been input, and again the means (iii) ) (V)
The customer service server is
If a receipt certificate transmission request is received from the cargo tracking server, the receipt certificate information corresponding to the receipt certificate request information is transmitted to the receipt certificate information management server, and then the image is received from the receipt certificate information management server. Means for receiving data via the mail server upon receipt of the data;
And a means for transmitting a sales office inquiry mail via the mail server to a destination described in the receipt certification request information when a transmission request for the sales office inquiry mail is received from the cargo tracking server. Or the receipt proof providing system described in 2.

Images