JPH1196240A - Method for ordering merchandise - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently realize a sales form by direct merchandise transportation from a customer to a maker. SOLUTION: A store server 8 for managing a store provided with a POS(point of sales) terminal 13, a headquarter server 1 for managing the ordering of a headquarter and a maker side order reception managing computer 17 are connected by communication networks 6 and 7 by on-line, a customer order file 9 storing merchandise information or information such as a delivery date, a delivery destination such as a customer address, etc., or the like, are automatically generated by an information input from the POS terminal 13 or the like, at the time of receiving the order of a maker direct delivery article to be directly transported from the maker to the customer, it is transferred to the customer order file 2 of the headquarter server 1, the headquarter server 1 generates an ordering file 3 in a form by which a normal strock replenishing merchandise is discriminated from the maker direct delivery article from the customer order file 2 so as to be transferred to the order reception managing computer 17 of the maker and the order reception managing computer 17 directly deliver the maker direct delivery article to the customer by discriminating it from the stock replenishing merchandise.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a product ordering technology, and more particularly, to a technology effective when applied to, for example, a product that does not have stock in a product sales by a POS terminal or the like.

[0002]

2. Description of the Related Art In the field of retail business, for example, reduction of inventory is regarded as an effective means of rationalizing management, and by minimizing inventory by linking POS terminals and the like with restocking and purchasing of goods online. What is going to happen is being done.

In the conventional online ordering method, information on a product requested to be ordered by a customer due to lack of stock or the like is transmitted to a purchaser, who inputs information necessary for ordering to a computer and places an order with the manufacturer. And the delivery destination of the product,
The distribution center of the ordering retailer is common.

As a related technique, for example, in an online product purchase system disclosed in Japanese Patent Application Laid-Open No. 8-263549, a storage medium storing a product catalog or the like is set in a terminal operated by a customer himself. ,
It only discloses a technique of combining personal information about the customer registered in advance and information of a target product to be purchased, creating an order form original document, and transmitting it to a distributor. Does not mention the sale of direct shipment products from the manufacturer to the customer.

[0005]

That is, conventionally, in the case of a product directly sent from a maker directly to a customer without directly holding the stock at a retail store that mediates between the maker and the customer, the stock of the product is replenished. Apart from online ordering, the headquarters prepares a purchase slip based on the product information and a request slip from the store that wrote the delivery place, and requests the manufacturer by fax or the like.

[0006] For this reason, customer orders for products sent directly from the manufacturer must be manually processed by filling in slips at the purchasing clerk, which complicates the ordering operation and necessitates the delivery of the slips to the customer. There was a technical problem that the time was long.

[0007] Further, in the case where inventory is reduced or stock-less operation is performed by directly delivering from a manufacturer to a customer without placing inventory in a retail store as much as possible, the above-described slip creation processing becomes a bottleneck. There is a technical problem that implementation is difficult.

It is an object of the present invention to efficiently realize a sales form by directly sending products from a customer to a manufacturer without complicating ordering work, delaying delivery time, erroneous ordering, etc. in store sales of products. It is to provide a product ordering technology that can be used.

Another object of the present invention is to provide a product ordering technique capable of efficiently realizing a non-stock retail mode by directly sending a product from a customer to a manufacturer.

[0010]

According to the present invention, as an example, when a bar code or a model of a product is input at a POS terminal installed in a store and the product information is searched, it is determined whether or not the product is a product directly sent to a manufacturer. If the product is automatically recognized as a direct-to-manufacturer product, the product information and delivery destination for the directly-manufactured product are immediately registered electronically at the sales floor, and ordinary inventory is sent from the retail headquarters that manages multiple stores. A unique order number, which can be separated from the replenishment product, is numbered and ordered online.

More specifically, as an example, a customer ordering method for a product directly sent to a maker for ordering a product directly sent to a maker is characterized as follows.

A file is provided at the store for storing product information to which information for automatically recognizing whether or not the product is directly sent from the manufacturer and a delivery destination customer address.

The headquarters is provided with a file for receiving a customer order file batch-transmitted from a store and a file for finally online ordering with a manufacturer. The file for online ordering is a file in which ordering information for maintaining a balanced product inventory such as a replenishment order and customer ordering information are stored as different order numbers.

At the store POS terminal, the bar code of the product is scanned by a BCR (bar code reader) or the model is manually entered to register the product. When registered, the product information is obtained by searching a product master in a DB (database) on the store server using the data for specifying the product that has just been input as a key. In this product information, there is product delivery information as to whether or not the product is directly sent from the manufacturer. In the case of a product directly sent from the manufacturer, the product information is automatically registered in the customer order file of the store,
The user is prompted to enter destination customer address information, and order information is created.

On the other hand, the headquarters uses the ordering terminal to edit the order information such as the replenishment order into an order file, and then extracts the order information for each product from the customer order file in the DB on the headquarters server where the customer order file of the store is copied. Order numbers are individually assigned and stored in an order file for online ordering.
Eventually we ordered online from the manufacturer.

In the present invention described above, a file for ordering products directly sent from the manufacturer is provided for the customer, and the products ordered directly from the manufacturer are automatically ordered. Therefore, office work efficiency for ordering is improved, and the delivery time is shortened. It is no longer necessary to order the wrong product by mistake. In addition, a non-stock retail mode in which the order is directly sent from the manufacturer to the customer can be realized without complicating the ordering operation.

[0017]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a block diagram showing an example of the configuration of an ordering system in which a product ordering method according to an embodiment of the present invention is performed.

The ordering system includes a system at the head office connected to the LAN line 4 and a system at the store connected to the LAN line 12. On the headquarters side, there is a headquarters server 1 to which a customer order file 2 and an order file 3 are connected. In addition, one or more personal computers and the like are provided and used as the order terminal 14. On the store side, there is a store server 8, which includes a customer note file 9 and a customer file 1
0 and the product master 15 are connected. One or more POS terminals 13 are connected to the store side. The LAN lines 4 and 12 between the head office and the store are connected by a communication network 6 via a router 5 and a router 11. The LAN line 4 of the headquarters and the order management computer 17 of the manufacturer are connected by a communication network 7. The communication networks 6 and 7 can use, for example, an ISDN line, a WAN, and a dedicated line.

The customer order files 2 and 9 are files storing ordering information for products directly sent from the manufacturer, and an example of the configuration is shown in FIG. In FIG. 2, a slip number 20 is a slip number of a purchase slip at the time of sale, and the purchase slip is passed to the customer as a copy. The product name 21 is the name of the product to be ordered. The model 22 is a unique model number of the product to be ordered. The delivery date 23 is a scheduled delivery date for delivering the ordered product to the customer. The delivery destination 24 is a delivery destination specified by the customer of the ordered product. The store code 25 is
This is the store code of the payee (that is, the store that received the order for the product from the customer).

The order file 3 is a file which is accessed by the headquarters server 1 and stores product information such as products directly sent to the manufacturer and replenishment order products to be ordered to the manufacturer. An example of the configuration is shown in FIG. The order number 30 is an order note number assigned when ordering a product from the manufacturer.
For example, when a purchase order is placed, an order number in the range of 100 to 400 is given, and when an order is sent directly from a manufacturer, an order number in the 500s is given.
The slip number 31 is the slip number of the purchase slip at the time of sale, and sets the slip number 20 in FIG. However, in the case of a purchase order, it shall be 000-0. The product name 32 is the name of the product to be ordered. In the case of a customer order, the product name 21 in FIG. 2 is set. The model 33 is a unique model number of the product to be ordered, and in the case of a customer order, the model 22 in FIG. 2 is set. The delivery date 34 is a desired delivery date of the ordered product. In the case of a customer order, the delivery date 34 in FIG.
Set. The delivery destination 35 is a delivery destination of the ordered product. In the case of a customer order, the delivery destination 24 shown in FIG. 2 is set. The shop code 36 is the shop code of the payee, and the POS terminal sets the shop code in the shop, and the code indicating the head office is set in the order from the purchase department.

The customer file 10 is a file storing customer information, and an example of the configuration is shown in FIG.

In FIG. 4, a customer ID 40 is a customer number of a customer uniquely assigned to a registered customer. The customer ID 40 is searched for by inputting the customer ID 40 at the POS terminal 13 at the time of sale. Figure 2 above
The name 41 and the address 42 are set to the delivery destination 24 of the. Name 4
1 is the name of the customer. The address 42 is a customer address. The basic attributes 43 are basic attributes of the customer, such as the gender, age, and occupation of the customer. The purchase history 44 is information on a product that the customer has purchased so far.

The product master 15 is a file storing information on products, and an example of its configuration is shown in FIG.
In FIG. 7, a JAN code 70 is a common product code standardized by a distribution code center, and a bar code is printed on a price tag.
The product is registered by scanning with a barcode reader 16 (BCR). The model 71 is a model code of a product attached to a home appliance or the like, and a large product is registered by manually inputting the model. The product name 72 is the naming of the product. The selling price 73 is a standard selling price of the product. The direct sending flag 74 is a flag for identifying whether or not the product is a product directly sent from the manufacturer to the customer. “1” indicates a product directly sent from the manufacturer, and “0” indicates other normal products.
In the attached information 75, for example, attached information such as a product standard and a category is set.

Hereinafter, an example of the operation of the commodity ordering method in the ordering system of the present embodiment will be described.

FIG. 5 is a flowchart showing an example of the operation at each store in the product ordering method of the present embodiment. First, the POS terminal 13 reads the barcode of the product purchased by the customer with the BCR 16 or manually inputs the model of the product, and stores the product master in the JAN code 70 or the model 71.
To obtain information such as the product name 72 and the selling price 73 (step 51) and refer to the direct delivery flag 74. If the direct delivery flag 74 is "1", that is, if the product is a direct delivery product, this is the method of delivering the product. The input of a delivery section, for example, a delivery section which is a section indicating whether to carry out or deliver, is skipped. If the direct-delivery flag 74 is "0", that is, if the product is not a direct-delivery item, the delivery section indicating delivery and the like is input, and the delivery date of the product is registered (step 5).
2). When all the purchased items have been registered (Step 5
0) If the delivery category of the product automatically continues to be the product directly sent to the manufacturer (step 54), the customer name file 9 contains the product name 21,
The model 22, the delivery date 23, and the store code 25 are registered (step 55), and at the same time, the delivery destination 24 is also registered in the customer order file 9 (step 58). If the customer has not been specified at this point, the customer ID is input, the customer file 10 is searched, and the customer information is registered (step 5).
6, step 57).

When the processing of all the commodities is completed, the sales processing at the POS terminal 13 is completed (step 53).
This customer note file 9 is copied to the customer note file 2 at the headquarters, for example, by batch processing such as regular or irregular time startup.

Next, with reference to the flowchart of FIG. 6, an example of the operation of the maker order processing in the headquarters server 1 installed in the purchasing department of the headquarters or the like in the present embodiment will be described. The purchase department of the headquarters searches for a customer order file 2 on the headquarters server 1 after registering product information, such as a replenishment order, in the order file 3 when ordering the manufacturer with the order terminal 14 such as a personal computer. If there is customer-ordered data of a product directly sent by the manufacturer (step 60), the order number of the product directly sent by the manufacturer is individually numbered (step 61) and the customer-ordered data is registered in the order file 3 (step 62).

When all the processing of the customer order data is completed, the order file 3 is transmitted online to the order management computer 17 of the manufacturer by using the communication network 7 (step 64). If there is no order item, nothing is done and the order process ends (step 63).

The order management computer 17 on the maker side analyzes the received order file 3 and sends it to a normal stock replenishment product to be delivered to a delivery base or stock base such as a retail store of the order source, and to the final customer directly. Discriminate products from manufacturers directly,
The products directly sent to the manufacturer are directly delivered to the customer address recorded in the field of the delivery destination 35 of the order file 3 using a desired distribution system or the like.

FIG. 8 is a flowchart showing an example of the overall flow of a series of order processing for products directly sent from a manufacturer, in which the retail store, the headquarters, and the manufacturer cooperate with each other. In FIG. 8, the copy slip handed to the customer is printed by the POS terminal 13, and the operator does not need to do any work such as handwriting the slip.

Further, as shown in the flowchart of FIG.
At the time of determining the order from the customer in step 3, information such as inventory and delivery date is acquired online from the order management computer 17 of the manufacturer, and the headquarters side transfers the order file 3 to the manufacturer at the headquarters side to transfer the information online. The estimated delivery date (delivery date 23) may be automatically calculated in consideration of the overhead of the order, and may be stored in the customer order file 9.

Also, the inquiry about the progress information by the slip number 20 from the customer during the period from the order receiving from the customer to the delivery is transferred to the head office server 1 of the headquarters. 3 to obtain the order number 30 and obtain an order number 30. With this order number 30, the order management computer 17 on the maker side is inquired about the shipment status, and the inquiry result is returned to the store server 8, Services such as communicating to customers are also possible.

In this case, detailed progress information such as more accurate delivery date and cargo movement until delivery can be presented to the customer at any time, and customer service is improved.

According to the commodity ordering method of this embodiment, the customer order file 2 and the customer order file 9 are provided in each of the headquarters server 1 and the store server 8.
9 stores the product to be ordered and the delivery address, so that when ordering the manufacturer, an order number is assigned to each customer-ordered product, and an order file 3 storing the delivery date and delivery destination can be created. Orders can be placed, ordering work can be reduced, erroneous orders can be eliminated, and the delivery time can be shortened by improving the efficiency of office work.

That is, when an order is directly received from a maker and an order is placed with a maker, there is no need to create or transport a slip by handwriting or the like. Accidents such as entry mistakes can be prevented, and the efficiency of sales operations for products directly sent to manufacturers can be greatly increased. In addition, the delivery time can be shortened. In other words, according to the present embodiment, an effect is obtained that a non-stock retail mode in which products are directly sent from a customer to a manufacturer can be efficiently realized.

Although the invention made by the present inventor has been specifically described based on the embodiments, the present invention is not limited to the above-described embodiments and can be variously modified without departing from the gist thereof. Needless to say, there is.

For example, the computer system in each of the store, the headquarters, and the maker is not limited to the configuration exemplified in the above embodiment, and any computer system can be used.

[0039]

According to the merchandise ordering method of the present invention, in a store sales of merchandise, a sales form by directly sending merchandise from a customer to a maker without complication of ordering work, delay of delivery time, erroneous ordering, etc. Can be realized efficiently.

According to the commodity ordering method of the present invention, there is an effect that a non-stock retail mode by directly sending commodities from a customer to a manufacturer can be efficiently realized.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating an example of a configuration of an ordering system in which a product ordering method according to an embodiment of the present invention is performed.

FIG. 2 is a conceptual diagram showing an example of the configuration of a customer order file used in a product ordering method according to an embodiment of the present invention.

FIG. 3 is a conceptual diagram showing an example of a configuration of an order file used in a product ordering method according to an embodiment of the present invention.

FIG. 4 is a conceptual diagram showing an example of a configuration of a customer file used in a product ordering method according to an embodiment of the present invention.

FIG. 5 is a flowchart showing an example of an operation at each store in the product ordering method according to one embodiment of the present invention.

FIG. 6 is a flowchart showing an example of the operation of the head office server in the product ordering method according to one embodiment of the present invention.

FIG. 7 is a conceptual diagram illustrating an example of a configuration of a product master used in a product ordering method according to an embodiment of the present invention.

FIG. 8 is a flowchart showing an example of the overall operation of an ordering system in which a product ordering method according to an embodiment of the present invention is performed.

FIG. 9 is a flowchart illustrating a modification of the overall operation of the ordering system in which the product ordering method according to one embodiment of the present invention is implemented.

[Explanation of symbols]

1. Headquarters server (second computer system) 2.
Customer file, 3 order file, 4 LAN line (information network), 5 router, 6 communication network (information network), 7 communication network (information network), 8 store server (first computer system) ), 9: Customer note file, 10: Customer file, 1
1 ... router, 12 ... LAN line (information network),
13 POS terminal, 14 Order terminal, 15 Product master, 16 Barcode reader, 17 Order management computer (third computer system), 20 Slip number, 21 Product name, 22 Model, 23 Delivery date, 24 ...
Delivery destination, 25: store code, 30: order number, 31: slip number, 32: product name, 33: model, 34: delivery date, 35
... Delivery destination, 36 ... Store code, 40 ... Customer ID, 41 ... Name, 42 ... Address, 43 ... Basic attribute, 44 ... Purchase history, 7
0: JAN code, 71: Model, 72: Product name, 73:
Selling price, 74: direct sending flag, 75: attached information.

Claims (2)

[Claims] 1. A first computer system for managing a store where a point-of-sale information (POS) terminal is installed, and a headquarters for controlling the purchase of merchandise sold in each of the stores, wherein at least the purchase A second computer system for performing management, a third computer system installed at a maker of the product and performing at least order management, and an information network interconnecting the first, second and third computer systems. In the ordering system, the first computer system installed in the store includes at least merchandise information relating to the manufacturer-directly-shipped product to be directly sent from the manufacturer to the ordered customer, and the customer's request. Stores the delivery destination information of the goods directly sent by the maker and the accounts payable information indicating the store of the order source. Comprising a Kyakuchu file, when the manufacturer directly for goods sold in the POS terminal,
Storing the merchandise information, the delivery destination information, and the payee information in the customer note file; transferring the customer note file to the second computer system at the headquarters on-line at any time; Steps, in the second computer system of the headquarters, to create an order file in which an order number that is identifiable from normal purchase such as a replenishment order for the product is numbered for the manufacturer's direct delivery, Online ordering to the third computer system of the manufacturer. 2. The product ordering method according to claim 1,
The first computer system provided in the store includes a product master storing information on the product sold in the store, and the product master includes a manufacturer's delivery method for the goods directly sent from the manufacturer. If information indicating direct delivery is set, and the product registered at the POS terminal is the manufacturer's direct delivery product, the product information is automatically set in the customer note file of the first computer system. At the same time, an instruction for inputting delivery destination information indicating a delivery destination of the product directly sent from the manufacturer is displayed on the POS terminal,
A method for ordering goods, wherein the customer order file is completed by inputting at least the delivery destination information.