JPH06176039A - Visitor management system - Google Patents

Abstract

PURPOSE:To speed up visitor management for an exhibition or event, etc., to save the cost for facilities and construction, and to shorten the working time for hall installation by distributing IC cards as invitation cards or membership cards to customers. CONSTITUTION:A visitor inserts a previously distributed IC card 1 or an IC card 1 which is distributed in plural exhibition rooms or spot sale rooms and serves as an invitation card into a reader writer 2; and then information is recorded in a personal computer 3 and the history of the visitor is outputted on a printer 4 or display unit 5 to control the individual information on the visitor or the history and also records the memory history of the IC card 1. Then the IC card 1 is inserted into a reader writer 2 at an exit; and then the memory contents of the IC card 1 are read out and the history of the visitor is outputted on the printer 4 or display unit 5, thereby controlling the individual information on the visitor and its history.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a management system using an IC card for visitor management and information analysis at events and events of local governments. Management, management of volunteer score system,
Alternatively, the present invention relates to a management system capable of shopping management, shopping point management, and the like.

[0002]

2. Description of the Related Art Conventionally, most of the invitation tickets for customers at entertainments and events have been paper. Also,
Seminar membership card, proof of volunteer score, shopping card, etc. can be printed on the paper or magnetic card.
It was used by identifying the person by recording the number. In this case, a paper invitation ticket or a magnetic card invitation ticket itself has a large amount of electronic information such as personal information (name, address, company name, etc.), history of visits, purchase price history, score history, etc. It is impossible to input information immediately on a computer,
It was just a proof of identity and a one-time visitor. For example, in the "common card type game system" described in Japanese Patent Laid-Open No. 2-225172, a card issuing center, a card vending machine, a game machine, a clearing machine, and a card are provided.
A management system connected to a card issuing center and a card vending machine is described. However, the card in this case is a magnetic card, and it is of course not possible to perform the calculation by the card itself, and one card can be used for events, seminars, volunteers and shopping. It was impossible to manage them in common. To realize this, an IC card that can perform calculations on the card medium itself and can handle a large amount of electronic information.
Must be used. However, since the cost of the IC card has been high in the past, there is no idea that the card itself is used as an invitation ticket, and the IC card cannot be distributed to customers as an invitation ticket and taken home. It was

[0003]

As described above, since the IC card has conventionally been 7,000 to 8,000 yen, the IC card is
The card itself could not be used as an invitation ticket. However, due to mass production, the price has recently dropped to around 600 yen, and even if it is distributed as an invitation ticket to 300 customers for free, the price is at most 180,000 yen, which is profitable. However, there is a problem of how to use this, and no systemized one is found yet. Also, in conventional events and events, wiring of LAN is installed between each exhibition zone and entrance, and online connection between the host computer and terminal, such as wiring work and connection test. The preparation operation was large and difficult. The first object of the present invention is to
By solving such problems, IC cards can be distributed to customers as invitation tickets, which can be used for reception of events and events, display of visitors, recording of participation sessions, attendance management, various service tickets, Moreover, it is to provide a visitor management system that can eliminate wiring work at the venue. The second object of the present invention is to manage the visitors of the event,
To provide a visitor management system capable of performing history management of seminars and volunteers, shopping management in department stores, supermarkets, shopping malls, and vending machines with one IC card. It is in.

[0004]

[Means for Solving the Problems] In order to achieve the above object, the visitor management system of the present invention is (a) a visitor management system at an exhibition or an on-sale event. An IC card reader / writer (hereinafter referred to as a reader / writer) and an information processing device are connected and arranged at the reception desk and the exit of the venue, and the IC card is distributed or sold in advance to the visitors before the visit. In addition, when visitors come to each exhibition room or spot sale room, the IC card is read.
By inserting it into the Dalitter, the IC card memory records the visitor's visit information such as the visit time, and at the exit of the venue, the reader installed at the exit of the venue.
By inserting the IC card into the Dalitter, the IC card
It is characterized in that the history information about the visitor's visit to the room is managed by the information processing device by reading the history information in the memory of the computer. (B) In a visitor management system for a store, office, vending machine, etc., an information processing device with a reader / writer attached to each store, office, vending machine, etc., and Distribute the IC card in advance, or distribute it at a store, office or vending machine, and then insert the IC card into the reader / writer installed in the store, office or vending machine. Therefore, the history information about the visit such as the visit time is recorded in the memory of the IC card, and the IC card is inserted into the reader / writer as necessary, so that the visit in the memory of the IC card can be performed. It is also characterized in that the history information on the visitor's visit is read and the visitor's history information is managed by the information processing device. Also, (C) Seminar
In the (training) or volunteer visitor management system, a reader / writer and an information processing device are connected to each seminar office or volunteer office, respectively, and IC cards are provided to the visitors before the visit. Are distributed or sold in advance, and every time a visitor attends multiple seminars or volunteers, the IC card is inserted into the reader / writer to visit the IC card memory at the time of arrival. By recording the history information about the visitor's visit and inserting the IC card into the reader / writer as necessary, the history information about the visitor's visit in the memory of the IC card is read out and the information processing apparatus It is also characterized by managing history information about visitors' visits. Further, (d) the management of the history information described in the above (a) to (c) is realized by sharing one IC card.

[0005]

According to the present invention, it is possible to significantly speed up the management of customer's individual information, visit information and reception work at events and events of each local government, and to achieve high efficiency. That is, as the cost of the IC card decreases, the IC card is distributed to customers as an invitation ticket for an event or event. A personal computer and an IC card reader / writer are placed in each exhibition zone and entrance of the venue. By simply inserting the IC card invitation ticket into the reader / writer, a wealth of customer information can be instantly displayed on the screen, and a personal computer data database can be displayed.
It is faster than a search service and enables quick reception for customers. Since the IC card can be used as a substitute for the invitation card and the business card, it is possible to save the trouble of issuing the business card to the reception desk and searching for the business card as in the conventional case. Further, since the information necessary for sales such as the corresponding attender name (customer staff name) is also displayed at the same time, it is possible to smoothly deal with the customer at the time of acceptance. Since the customer information is automatically written on the IC card invitation ticket in conjunction with the database, the work is greatly simplified. Also, by linking with the database, it is possible to analyze and utilize the information by using each convenient function of the database. In this case, analysis of customer information,
You can easily sort (sort) or extract specific customers. Also, by registering the address in the personal computer, the troublesome address writing becomes unnecessary and the tag mail
Link (automatic address printing). Since personal information is read directly from the IC card, stable and fast reading and writing is possible. Also, as a general rule, since it can operate as a stand-alone type, there is no need for online wiring work between each exhibition room at the event site, and no communication costs. Then, the IC card records and tabulates the history information and carries it to the exit with transfer. further,
Printing a commercial on the surface of the IC card and having the customer bring the IC card as a souvenir on the way back will be a good advertising medium. The present invention can also be applied to department stores, supermarkets, shopping district management, volunteer score management, and seminar attendance management.

[0006]

Embodiments of the present invention will now be described in detail with reference to the drawings. FIG. 2 is a connection diagram showing components of the visitor management system of the present invention. In FIG. 2, 1 is an IC card
Invitation ticket, 2 is a reader / writer (R / W), 3 is a personal computer main body, 4 is a printer (PR), 5 is an indicator, and 6 is a keyboard. The personal computer 3, shown in Fig. 2, is installed in each exhibition room at the venue of events and entertainments.
By placing 5 and 6 and the reader / writer 2, when the visitor visits the exhibition room, simply insert the IC card invitation ticket 1 into the reader / writer 2 at the entrance of the room to display the exhibition. The fact that the user has come to the room and the information about the visit are internally calculated and recorded in the memory of the IC card 1. As much as possible, it is important to prepare a working component and a spare component, and to duplicate the personal computer data base. Further, in addition to the display 5, an electronic display board that can be seen by the customer is installed at the reception desk of the venue, the customer name is displayed, and the attender (customer clerk name) is simultaneously displayed and called. The attendant can accompany the customer as soon as possible.

FIG. 1 is a layout diagram of a visitor management system arranged at a venue of an event or event showing an embodiment of the present invention. The venue 20 has a reception device 10 including a personal computer 3 for entrance / reception, a reader / writer 2, and a printer 4, a personal computer 2a arranged in an exhibition zone A, and an exhibition zone. Personal computer 2b located in area B, IC card compatible vending machine 30 located in the break corner, terminal 2c with built-in reader / writer located in exhibition zone D, exhibition A terminal 2d with a built-in reader / writer arranged in the zone E and a personal computer 2e arranged in a lecture / seminare venue are provided. Each of these devices is a standalone type,
The devices are not connected by lines. First, the organizer distributes the IC card 1 as an invitation ticket to customers in advance, and accepts it at the time of visit, displaying visitors (electronic bulletin board, etc.), recording sessions such as participation sessions, attendance management, and various services. -Used for screw tickets. That is, first, the same information is written in the IC card 1 at the same time when the customer database is created. Then, after the event, customer information is downloaded.
By inserting the IC card 1 into the vending machine 30, it is possible to sell the goods within a predetermined limited price for free. The IC card can also be brought back by the customer as a novelty (souvenir of souvenir). I
Since it is possible to print CM on the C card,
It becomes an advertising medium that customers can wear even after taking it home.

When the system shown in FIG. 1 is used as a visitor management system at an exhibition or a presentation, a terminal, a personal computer and an IC with a reader / writer attached to each individual exhibition room or spot sale room, respectively. A card reader / writer 2 is arranged, and a personal computer 3, 6 and a reader / writer 2 as well as a printer 4 or a display 5 are provided at the entrance / exit of an exhibition or a presentation. By inserting the IC card 1 distributed in advance by the visitors or the IC card 1 which also functions as an invitation ticket distributed in a plurality of exhibition rooms or spot sale rooms into the reader / writer 2, a personal computer is installed. Information is recorded in the computer 3, the visitor's history is output to the printer 4 or the display 5, and the visitor's individual information and its history are managed, and calculations necessary for work are performed in the IC card 1. , IC - to record the history in memory of de 1.
Finally, by inserting the IC card 1 into the reader / writer 2 at the exit, the memory contents of the IC card 1 are read and the visitor's history is output to the printer 4 or the display 5 for individual visitor identification. Manage information and its history. In addition, when sending an IC card invitation ticket to a customer together with a guide, if a tag mail is created in conjunction with commercial package software, work such as address writing is simplified. Also, IC card
By having the customer own the card, it is possible to record in detail which exhibition zone was visited, and therefore the IC
Since the card itself is a medium for information transfer, wiring between the exhibition zones and between the entrances and exits is unnecessary. Furthermore, since it is possible to reliably receive, see off, and clarify the attender,
Service can be improved.

FIG. 3 is a diagram showing a work flow of the event IC card system of the present invention, and FIGS. 4, 5 and 6 are diagrams showing respective screens corresponding to FIG. First, as screens, an initial screen as shown in FIG. 4, an event reception screen (No. 1) as shown in FIG. 5, an event reception screen (No. 2) as shown in FIG. 6, an electronic bulletin board screen (not shown) , An event see-off screen (not shown), and a visitor situation list screen (not shown). As shown in FIG. 4, the menu initial screen 31 is displayed at the entrance and exit and each exhibition zone.
It is displayed on the display of the computer after the event IC card system is started. F1 key is for starting customer registration processing, F2 key is for starting event reception, F
The 3 key is a key for starting to see off the event, and the F4 key is a key for starting a visitor situation list. By pressing the corresponding key at the bottom left, the corresponding screen is displayed. The customer registration process is a pre-batch process and the database
A commercial package screen such as a database is displayed, and the registration process when an agent participates is also a commercial package screen such as a database. Customer registration processing is package software
After creating the tabs, IC as a batch of customer invitation tickets
This is a process of issuing a large number of cards. In addition, the proxy participation registration process is the F key when an agent comes to the venue.
Customer registration processing is performed by the (proxy registration key), and a new card is issued. When the F2 key is pressed, the event reception screen (part 1) 32 is displayed, and when the F2 key is pressed again, the event reception screen (part 2) 35 is displayed. Pressing the F3 key brings up the event see-off screen 33, and pressing the F4 key brings up the visitor situation list screen 34.

On the event reception screen (No. 1), as shown in FIG. 5, a display asking the customer to insert the IC card invitation ticket into the reader is displayed so that the customer can see it. By inserting the IC card into the reader / writer or pressing the F2 key, the event reception screen (part 2) shown in FIG. 6 is displayed. The shaded area is the area where the name of the fair is displayed and changes each time. The event reception screen (No. 2) is a screen for customers as shown in FIG. 6, and the privacy information is displayed by the function key. The shaded area is an example of entry, and may be changed in various ways. If the entry time has already been entered, it has been entered twice by mistake, so the error message "Already accepted" is displayed. In the case of continuous acceptance (in the case of continuous card insertion), this screen can be accepted. After a short time monitoring (10 seconds), the previous screen is restored, but by continuing to press the F1 key, the screen display is continued. The customer number is assigned when the name list is created, and is used for centralized management such as correspondence with the customer IC card. That is, the reception number is the number of visitors. The F9 key is a proxy key, and when this key is pressed, the process proceeds to proxy participation registration processing.

Customer information (name, company name, affiliation, location,
Record histories etc. on the IC card and distribute them to customers as tag mail or invitation tickets in advance. On the day of the event,
At the reception desk, several sets of reception personal computer sets are installed according to the customer's participation situation, and the pre-distributed IC card invitation ticket brought by the customer to enter is inserted into the reader / writer. And the reception process ends. At this time, the customer name and the attendant in charge are displayed on the electronic display board, or the history of the participation status is recorded in the order of arrival at the printer, thereby promptly responding to the customer. When leaving, the IC card is inserted into the reader / writer of the personal computer for see-off, and the exit process is completed. The IC card invitation ticket is presented to a customer as a memorial, and thereafter becomes the card of the customer or is collected at that time. It is also possible to organize (calculate, sort) the entry time, exit time, stay time, etc. at a later date, and send the thank-you note under the name of the attendant in charge.

Next, another embodiment of the present invention will be described. As a second embodiment, the present invention can be applied as a visitor management system in a department store, a supermarket, a shopping district, a vending machine, or the like. Personal computers and IC card readers / writers are arranged in individual departments, supermarkets, individual shopping areas, stores, and vending machines of specific shopping malls, and the above-mentioned departments, At the exit of the supermarket or shopping street, a printer or display is installed in addition to the personal computer and reader / writer, and visitors are invited to IC cards invited at multiple sales floors or stores in advance. By inserting the ticket into the reader / writer, calculations necessary for the business are performed in the IC card, the history is recorded in the memory of the IC card, and finally the reader / writer is exited at the exit. By inserting the IC card, the contents of the memory of the IC card are read out, and the purchase items and purchase price of the visitor are output to the printer or display. As a result, it becomes possible to calculate the total of the purchased goods and the price thereof and to manage the purchase history for each member. As a third embodiment, the present invention can be applied to a participant management system for volunteers or seminars (training).
Personal computer and IC card reader / writer are placed in each volunteer's office or seminar office. In addition to the personal computer and reader / writer, the management office is equipped with a personal computer and a reader / writer. A printer or display is provided so that participants can participate in volunteer or seminars multiple times.
Each time you attend, insert the IC card membership card distributed in advance into the above reader / writer so that the type and number of volunteers in the memory of the IC card, the lecture name and number of seminars, etc. Record the history of the IC card, calculate the totals up to that point in the IC card, and then IC the reader / writer of the office.
By inserting the card, the memory contents of the IC card can be read out and the total number of types and the number of volunteers or seminars of the participants can be output to the printer or display. Further, as a fourth embodiment, as shown in FIG. 1, one event venue, department, or
One IC card in the exhibition room,
By inserting the reader / writer into a terminal or a personal computer equipped with a reader / writer located in an on-sale room, a vending machine, a seminar, a sales floor, etc. Manage personal information. As a result, various kinds of management can be performed with one common IC card.

[0013]

As described above, according to the present invention,
By distributing IC cards to customers as invitation tickets and membership tickets, it is possible to quickly manage visitors for events, events, etc., and because equipment at the venue does not have to be wired between equipment, equipment costs The construction cost can be saved and the work time for setting up the venue can be reduced. Also, by adapting to department stores, supermarkets, and shopping districts, it is possible to quickly and easily calculate the purchase price of the member and the total price thereof. Furthermore, the number of participations and types of participation of seminars and volunteers can be managed quickly and accurately. Further, there is an advantage that the receptionist work at the venue can be rationalized and streamlined, and the advertising effect is remarkable.

[Brief description of drawings]

FIG. 1 is a layout diagram of a visitor management system in an event venue showing an embodiment of the present invention.

FIG. 2 is a configuration diagram of a personal computer set which is a component of the visitor management system of the present invention.

FIG. 3 is a diagram showing a flow of event IC card system work of the present invention.

FIG. 4 is a diagram of an initial screen corresponding to FIG.

5 is a diagram of an event reception screen (No. 1) corresponding to FIG.

6 is a diagram of an event reception screen (No. 2) corresponding to FIG.

[Explanation of symbols]

1 IC Card 2 Reader / Writer 3 Personal Computer 4 Printer 5 Display 6 Keyboard 10 Reception Device 2a, 2b, 2e Personal Computer Set 2c, 2d for each exhibition zone A terminal with a reader / writer for each exhibition zone 30 Vending machines

Claims (4)

[Claims] 1. In a visitor management system for an exhibition or a spot sale, etc., an IC card reader / writer (hereinafter
A reader / writer) and an information processing device are connected to each other, and IC cards are distributed or sold in advance to the visitors before the visit, and the visitors come to each exhibition room or the spot sale room. At this time, by inserting the IC card into the reader / writer, the history information about the visitor's arrival such as the arrival time is recorded in the memory of the IC card, and the exit of the venue is the exit of the venue. To the reader / writer installed in
A visitor management system characterized in that the history information in the memory of the IC card is read out by inserting the C card and the history information regarding the visitor's room is managed by the information processing apparatus. 2. In a visitor management system for a store, office, vending machine, etc., an information processing device having a reader / writer attached to each store, office, vending machine, etc. The IC card may be distributed in advance, or may be distributed at a store, an office or a vending machine, and the visitor may install the IC card on a reader / writer installed in the store, the office or the vending machine. By inserting the IC card, the history information regarding the arrival time such as the arrival time is recorded in the memory of the IC card, and if necessary, the IC card is inserted into the reader / writer. A visitor management system, characterized in that the history information on the visitor's visit in the memory is read and the visitor's history information is managed by the information processing device. 3. In a visitor management system for seminars (training) or volunteers, a reader / writer and an information processing device are arranged and connected to the offices of the seminars or the volunteers' offices, respectively. The IC card is distributed or sold to the visitors in advance, and the IC card is inserted into the reader / writer each time the attendee attends a plurality of seminars or volunteers. -Recording the history information regarding the visitor's visit such as the visit time in the memory of the card, and inserting the IC card into the reader / writer as necessary, so that the visitor in the memory of the IC card can be visited. A visitor management system, characterized in that history information about visitor's visitation is read and history information about visitor's visitor is managed by the information processing device. 4. The management of each history information described in each of claims 1 to 3 is realized by sharing one IC card. Visitor management system.