JP2020204990A - Store business management system, management device, store business management method, and store business management program - Google Patents

Abstract

To improve the efficiency of store business.SOLUTION: Two clerk terminal devices 30 communicate with a store management device 20 and registers contents of business communication with a clerk function when the business communication occurs during a call using a call function belonging to a communication function (a). The clerk function of the store management device 20 manages confirmation of the registered business communication as one of tasks a clerk should perform. When the call is finished, the clerk operates the clerk terminal device 30 to use the clerk function of the store management device 20 and can reproduce the contents of the registered business communication to confirm them (b).SELECTED DRAWING: Figure 1

Description

The present invention relates to a store business management system, a management device, a store business management method, and a store business management program for managing business in a store.

Conventionally, a system that enhances the convenience of store operations has been known. For example, Patent Document 1 discloses a system for managing inventory of goods. Further, Patent Document 2 discloses a system for supporting the sale of products, and Patent Document 3 discloses a system for managing customers. Further, Patent Document 4 discloses a system for managing attendance.

Japanese Unexamined Patent Publication No. 2014-127177 Japanese Unexamined Patent Publication No. 2016-218983 Japanese Unexamined Patent Publication No. 2014-194611 Japanese Unexamined Patent Publication No. 2014-154105

However, with the conventional technology, it has not been possible to provide integrated support for store operations with a single system. Stores need support functions from various aspects such as information sharing between store clerks, product inspections, staff education and evaluation, and services for customers, but these are integrated and provided. Not.

As a result, while continuing to use the existing system, we have no choice but to build a system that supports new support functions to improve the efficiency of store operations, resulting in increased costs at the time of initial introduction and a long period until introduction. There was a problem that it needed to be converted. In addition, although each function in store operations is often related to each other, introducing individual functions would be a bottleneck in improving the efficiency of store operations. The problem also arises.

For these reasons, by providing multiple function groups that support store operations in one system, it is possible to provide smooth services that match the actual conditions of store operations and streamline store operations. It was an important issue.

The present invention has been made to solve the above-mentioned problems of the prior art, and an object of the present invention is to improve the efficiency of store operations.

In order to solve the above-mentioned problems and achieve the object, the present invention is a store business management system that manages business in a store, and is a means for providing a communication function that provides a communication function that is a function related to information transmission with a store clerk. , A product function providing means that provides a product function that is a function related to product management, a security function providing means that provides a security function that is a function related to dealing with a visitor and / or the clerk, and a function related to customer management. A customer function providing means for providing a certain customer function and a clerk function providing means for providing a clerk function which is a function related to management of a clerk are provided, and the communication function providing means, the product function providing means, the security function providing means, and the like. At least one of the customer function providing means and the clerk function providing means operates in cooperation with other function providing means when a predetermined condition is satisfied.

Further, in the above invention, in the above invention, the communication function providing means provides a call function and a business contact function, and when a business contact occurs during a call, information related to the business contact is registered in the clerk function. Therefore, it is possible to confirm the information related to the business communication using the clerk function.

Further, in the present invention, in the above invention, the product function providing means cooperates with the communication function providing means when an inventory search is performed, and the communication function providing means is a predetermined clerk according to the search content. It is characterized by executing a notification to.

Further, in the present invention, in the above invention, when the security function providing means detects a visit of a specific customer registered in advance, the clerk function providing means cooperates with the clerk function providing means, and the clerk function providing means is the specific. It is characterized by executing a notification to a clerk who responds to a customer.

Further, in the present invention, in the above invention, the customer function providing means outputs a purchase history to the product function providing means for a customer who has visited the store, and the product function providing means informs the customer based on the purchase history. It is characterized by selecting the product to be presented.

Further, in the present invention, in the above invention, the clerk function providing means outputs the skill and working schedule of the clerk to the communication function providing means, and the communication function providing means is based on the skill and working schedule. It is characterized by grouping clerk.

Further, the present invention is a store business management device for managing business in a store, a communication function providing means for providing a communication function which is a function related to information transmission with a store clerk, and a product function which is a function related to product management. A product function providing means for providing a product function, a security function providing means for providing a security function which is a function for dealing with a visitor and / or the clerk, and a customer function providing means for providing a customer function which is a function for managing a customer. And a clerk function providing means that provides a clerk function which is a function related to the management of the clerk, and the communication function providing means, the product function providing means, the security function providing means, the customer function providing means, and the clerk function providing means. At least one of the means is characterized in that it operates in cooperation with another function providing means when a predetermined condition is satisfied.

Further, the present invention is a store business management method for managing business in a store, and provides a communication function providing step that provides a communication function that is a function related to information transmission with a clerk, and a product function that is a function related to product management. Product function provision step, security function provision step that provides security function that is a function related to dealing with visitors and / or the store clerk, customer function provision step that provides customer function that is a function related to customer management, or store clerk A first processing step for executing any of the clerk function providing steps for providing the clerk function, which is a function related to management, a determination step for determining whether or not a predetermined condition is satisfied in the first processing step, and a determination step. When the predetermined condition is satisfied, it is characterized by including a second processing step that executes a process belonging to a function different from the first processing step in cooperation with the first processing step. ..

Further, the present invention provides a store business management device that manages business in a store with a communication function providing step that provides a communication function that is a function related to information transmission with a clerk, and a product function that is a function related to product management. Product function provision step, security function provision step that provides security function that is a function related to dealing with visitors and / or the clerk, customer function provision step that provides customer function that is a function related to customer management, or clerk management A first processing step for executing any of the clerk function providing steps for providing the clerk function, which is a function related to the above, a determination step for determining whether or not a predetermined condition is satisfied in the first processing step, and the above-mentioned When a predetermined condition is satisfied, a second processing step that executes a process belonging to a function different from that of the first processing step is executed in cooperation with the first processing step. ..

According to the present invention, it is possible to improve the efficiency of store operations.

FIG. 1 is an explanatory diagram for explaining the concept of the store business management system. FIG. 2 is a system configuration diagram showing the configuration of the store business management system. FIG. 3 is a functional block diagram showing a functional configuration of the store management device shown in FIG. FIG. 4 is a functional block diagram showing a functional configuration of the clerk terminal device shown in FIG. FIG. 5 is a flowchart showing a processing procedure of the store management device. FIG. 6 is an explanatory diagram of a specific example of the function of the store management device. FIG. 7 is an explanatory diagram of cooperation starting from the communication function. FIG. 8 is an explanatory diagram of cooperation starting from the product function. FIG. 9 is an explanatory diagram of cooperation starting from the security function. FIG. 10 is an explanatory diagram of cooperation starting from the customer function. FIG. 11 is an explanatory diagram of cooperation starting from the clerk function.

Hereinafter, the store business management system according to the embodiment will be described with reference to the attached drawings.

FIG. 1 is an explanatory diagram for explaining the concept of the store business management system. In the store business management system shown in FIG. 1, the store management device 20 that manages business in a store has a plurality of function groups including a communication function and a clerk function. The communication function includes a call function for realizing a call between clerk and a business contact function for making a business contact. In addition, the clerk function includes functions related to attendance management, task management, education, and the like of the clerk.

The store management device 20 can provide each function individually, and further, when a predetermined condition is satisfied, the store management device 20 can operate in cooperation with other functions.

For example, in FIG. 1A, two clerk terminal devices 30 communicate with the store management device 20, and a call between clerk is realized by using a call function belonging to the communication function. If a business contact occurs in this state, the clerk during the call cannot receive the notification related to the business contact. Therefore, the business contact function belonging to the communication function registers the content of the business contact in the clerk function when the business contact occurs during the call.

The clerk function of the store management device 20 manages "confirmation of registered business communication" as one of the tasks to be executed by the clerk. As shown in FIG. 1 (b), when the call is completed, the clerk operates the clerk terminal device 30 and uses the clerk function of the store management device 20 to reproduce and confirm the contents of the registered business communication. be able to.

In this way, the store management device 20 can provide various functions including a communication function and a clerk function, and when a predetermined condition is satisfied, a plurality of functions can be operated in cooperation with each other. It is possible to improve the efficiency of store operations by providing smooth services that match the actual conditions of store operations that are actually performed.

Next, the configuration of the store business management system will be described. FIG. 2 is a system configuration diagram showing the configuration of the store business management system. As shown in FIG. 2, a POS terminal device 50, a cash processing machine 60, a management terminal device 70, a camera 80, a customer terminal 90, and the like are installed in the store. These devices can communicate with the store management device 20 also installed in the store. In addition, the store management device 20 can communicate with the clerk terminal device 30 and the customer terminal device 40 located in the store. Further, the store management device 20 can communicate with the head office device 10 outside the store via a predetermined network.

The head office device 10 can manage a plurality of stores, and the plurality of stores have the same configuration as the store shown in FIG. The head office device 10 can also be connected to a POS system or another system.

The store management device 20 is a device that manages a store. Further, the store management device 20 has a function of relaying communication between each device in the store and the head office device 10. Further, the store management device 20 can process the image captured by the camera 80 and detect an image of a person.

The clerk terminal device 30 is a device that accepts operations of a clerk such as a sales clerk, and can communicate with the store management device 20 to use various functions provided by the store management device 20. Further, the clerk terminal device 30 can also use the functions provided by other devices such as the head office device 10.

The customer terminal device 40 is a customer's mobile terminal device. The customer terminal device 40 can communicate with the store management device 20 to authenticate the customer, receive benefits, and the like. In addition, the store management device 20 can communicate with the customer terminal device 40 to specify the position of the customer terminal device 40.

The POS terminal device 50 is a device that manages sales by communicating with the store management device 20 and transmitting information regarding the sale of products to the store management device 20. The cash processing machine 60 is a device that processes cash such as storing money as sales proceeds, and can transmit information on payment and information on the amount of money to the store management device 20.

The management terminal device 70 is a device that accepts the operation of a store clerk who is an administrator, and can communicate with the store management device 20 to use various functions provided by the store management device 20. Further, the clerk terminal device 30 can also use the functions provided by other devices such as the head office device 10. The camera 80 is installed at the entrance / exit of a store, a sales floor, or the like, images a customer or a clerk, and transmits the obtained image to the store management device 20. The customer terminal 90 is a device installed in the store and accepting operations by the customer, and has functions such as payment and inventory search.

FIG. 3 is a functional block diagram showing a functional configuration of the store management device 20 shown in FIG. As shown in FIG. 3, the store management device 20 includes a display unit 21, an input unit 22, a communication unit 23, a storage unit 24, and a control unit 25.

The display unit 21 is a display device such as a liquid crystal display. The input unit 22 is an input device such as a keyboard and a mouse. The communication unit 23 is a communication interface that communicates with the clerk terminal device 30 and other devices. The storage unit 24 is a storage device such as a hard disk device, and stores data related to various functions.

The control unit 25 is a control unit that controls the store management device 20 as a whole, and includes a communication function unit 25a, a product function unit 25b, a security function unit 25c, a customer function unit 25d, and a store clerk function unit 25e. Actually, the programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into the CPU (Central Processing Unit) and executed to execute the communication function unit 25a. The product function unit 25b, the security function unit 25c, the customer function unit 25d, and the clerk function unit 25e are made to execute the corresponding processes.

The communication function unit 25a provides functions related to information transmission with a clerk, such as functions related to telephone calls, business contacts, contact management, and information sharing. The product function unit 25b provides functions related to product management, such as functions related to inventory and sales management.

The security function unit 25c provides functions related to security, such as acquiring an image of a visitor, comparing it with the characteristic information of a person registered in advance, and identifying a person who needs an individual response. The customer function unit 25d provides functions related to customer management, such as management of customer information, granting of benefits, and provision of guidance information. The clerk function unit 25e provides functions related to clerk management such as management of clerk's work status, task management, education management and evaluation management.

FIG. 4 is a functional block diagram showing a functional configuration of the clerk terminal device 30 shown in FIG. The clerk terminal device 30 is a mobile terminal such as a smartphone or tablet, and has a display unit 31, an input unit 32, a communication unit 33, a storage unit 34, and a control unit 35, as shown in FIG.

The display unit 31 is a display device such as a liquid crystal display. The input unit 32 is an input device such as a button. The display unit 31 and the input unit 32 may be integrally formed by using a touch panel display or the like. The communication unit 33 is a communication interface that communicates with the store management device 20 and the like.

The storage unit 34 is a storage device such as a hard disk device, and stores various data. The data stored in the storage unit 34 includes the communication function program 34a, the product function program 34b, the security function program 34c, the customer function program 34d, and the clerk function program 34e.

The control unit 35 is a CPU or the like, and by reading a program from the storage unit 34 and executing the program, a function corresponding to the executed program is realized, and the clerk terminal device 30 is totally controlled. The control unit 35 can use the communication function of the store management device 20 by executing the communication function program 34a. Further, the control unit 35 can use the product function of the store management device 20 by reading and executing the product function program 34b.

Similarly, the control unit 35 can use the security function of the store management device 20 by reading and executing the security function program 34c. Then, the customer function of the store management device 20 can be used by reading and executing the customer function program 34d, and the store clerk function of the store management device 20 can be used by reading and executing the store clerk function program 34e. Can be done.

Here, the control unit 35 does not need to execute all of the communication function program 34a, the product function program 34b, the security function program 34c, the customer function program 34d, and the clerk function program 34e, and selectively reads only a part thereof. Can be executed. It is not necessary to store the unused program in the storage unit 34.

For example, when the communication function program 34a is selectively used and the product function program 34b is not used, it is not necessary to store the product function program 34b in the storage unit. Even in such a case, the functions can be indirectly used as long as the functions are linked by the store management device 20. That is, if the inventory is managed by the product function of the store management device 20 and the inventory quantity is posted on the bulletin board of the communication function, the inventory quantity is posted via the communication function even if the clerk terminal device 30 is not executing the product function program 34b. Can be confirmed.

FIG. 5 is a flowchart showing a processing procedure of the store management device 20. The store management device 20 receives access from the clerk terminal device 30 or the like (step S101), and executes the function designated by the access (step S102).

After that, the store management device 20 determines whether or not a predetermined condition indicating that there is a function linked with the executed function is satisfied (step S103). When the predetermined condition is satisfied (step S103; Yes), the store management device 20 executes the linked function (step S104), and ends the process. On the other hand, if the predetermined condition is not satisfied (step S103; No), the process ends as it is.

FIG. 6 is an explanatory diagram of a specific example of the function of the store management device 20. As shown in FIG. 6, the communication function includes contact data management, telephone call, business contact, clerk group management, bulletin board, call and the like. In addition, the product functions include warehousing management, inventory management, inventory search, sales management, discount processing, and the like. In addition to changing the price of the product, the discount process can include printing a barcode.

The security function includes a store visit notification that detects and notifies that a person registered in advance, such as a person registered as a person requiring attention, has visited the store, and a specific clerk who should detect and respond to a store visit such as an important customer. It includes processing of VIP customer visits and clerk employment management to prevent inappropriate acts by clerk.

Customer functions include customer management that manages the customer's name and contact information, granting benefits such as issuing points and coupons, and providing guidance information by sending an email that conveys the details of the sale. Clerk functions include attendance management, task management such as to-do lists and reminders, business management, education and evaluation.

Next, a specific example of function cooperation will be described. FIG. 7 is an explanatory diagram of cooperation starting from the communication function.
<Cooperation from communication function to clerk function>
If a clerk uses the communication function to make a business call that also belongs to the communication function, the call function is prioritized and the business contact is recorded and retained without being played. At that time, in cooperation with the clerk function, it is possible to confirm the business communication in the following (a) to (c).
(A) The clerk function leaves the information that there is an unreproduced business contact and encourages the viewing of the voice information of the business contact. (B) The clerk function leaves the information that there is an unreproduced business contact and the business concerned. Encourage the viewing of text information of the content of the contact (c) The clerk extracts and registers the time and instruction content from the character string of the content of the business contact in the ToDo list or reminder belonging to the clerk function. In addition to the above, if a headset or a wristwatch-type wearable terminal is worn, the notification that there is business contact may be given by the headset or the wristwatch-type wearable terminal.

<Linkage from communication function to product function and clerk function>
When the clerk turns on the recording function of the communication function and explains the product to the customer, the following processes (a) to (c) are performed in cooperation with the product function and the clerk function.
(A) Register the voice information and text information of the response content in the corresponding record on the product master information managed by the product function (b) Register the voice information and text information of the response content on the employee bulletin board of the communication function. (C) The fact of the response that explained the product to the customer is recorded as an already executed task of the clerk function.
This makes it possible to refer to the response records of other employees in the past when performing an inventory search from the product function. In addition, the contents of the response may be modified or deleted by a clerk who has administrator authority from the management tool.

FIG. 8 is an explanatory diagram of cooperation starting from the product function.
<Cooperation from product function to communication function>
When the clerk executes the inventory search, which is one of the product functions, the following processes (a) to (c) are performed in cooperation with the communication function.
(A) Notify the clerk in charge of the searched product of the occurrence of the search event of the product in charge (b) Notify the clerk in the vicinity of the search that the search event of the product has occurred (c) The occurrence of the search event Add inventory quantity information etc. at the time of notification

<Cooperation from product function to clerk function and communication function>
When a clerk searches for a product, the attendance status of the clerk who can handle the corresponding product is referred to, an appropriate person in charge is extracted, and an inquiry can be made. If the person in charge is not at work, you can select the option to notify that you can make a call when you go to work. If there are multiple persons in charge, the list is displayed and the call can be made after accepting the selection.

<Cooperation from product function to clerk function>
When a large number of discount stickers are printed by the product function, it is judged that the sticker sticking work is necessary, and the clerk is notified of the work instruction.

<Cooperation from product function to customer function>
When the product warehousing is judged by the product function, the arrival information etc. is sent / notified to the customer via the customer function.

FIG. 9 is an explanatory diagram of cooperation starting from the security function.
<Cooperation from security function to clerk function>
When an important registered customer or a customer marked for crime prevention is detected by the store visit detection function included in the security function, the following processes (a) to (c) are performed.
(A) Notify only the clerk in charge if the clerk in charge of the customer is at work (b) If the clerk in charge is not at work or has other tasks and cannot handle it, notify another clerk of the group to which the customer belongs. Notify (c) When displaying the registered important customers in a list, the number of times detected so far is accumulated and recorded, and the display can be selected in order of number of times, frequency, registration order, etc.

<Cooperation from security function to product function>
(A) Allow printing of discount stickers for specific customers only when important customers are visiting the store

<Cooperation from security function to product function>
(A) When a customer visits the store, select the recommended product from the purchase history, product inquiry history, attribute information, etc. and notify it. (B) If the customer who placed an online order comes to the store to receive the product, the product function is displayed. Notify instructions for delivery preparation via (c) Change product functions, electronic shelf labels, and display contents of electronic advertisement display devices when a specific customer's visit is detected (information of high customer interest, for example, producer (Displays the place of production, materials that cause allergies, etc.)

<Cooperation from security function to customer function>
(A) Record the history of visits (last visit date and time, staying time, frequency, etc.) in cooperation with customer functions.

FIG. 10 is an explanatory diagram of cooperation starting from the customer function.
<Linkage from customer function to product function>
When the clerk is serving customers, the following processes (a) to (b) are performed.
(A) Display information on products that should be recommended from the customer's purchase history and related product inventory status / order status (b) Coupon from customer purchase history and related product inventory status / order status Allows issuance of tickets

<Linkage from customer function to product function>
When a visiting customer uses a product function on a terminal installed in the store, the following processes (a) to (c) are performed.
(A) Display information on recommended products from the customer's purchase history and related product inventory status / order status (b) From the customer's purchase history and related product inventory status / order status Allows issuance of coupons (c) Display product information and, when certain conditions are met, inform the person in charge of the product that "there is a customer who is interested in the product" Condition example "Product page" Was displayed for a certain period of time or more. "
"Transitioned to a deeper page such as detailed information and prices on the product page"
"Search by directly specifying the product name"

<Cooperation from customer function to clerk function>
(A) When registering as a customer, link the clerk in charge from the attribute information (for example, female customers who should deal with clothing are narrowed down by conditions such as female, high skill level, etc.)
(B) Associate the same clerk as the introducer with the introduced person when introducing a friend (c) Give the clerk in charge of the introducer an incentive when a friend is introduced.

FIG. 11 is an explanatory diagram of cooperation starting from the clerk function.
<Cooperation from clerk function to communication function>
(A) Set a communication function group based on the clerk's skill (education program registration, video viewing history, etc.) (b) Communicate to the clerk waiting for a replacement by changing the attendance status of the clerk Notify that you can take a break through the function

<Cooperation from clerk function to product function>
(A) Identify the attributes from the products that have been searched or inquired, and notify the clerk.

<Cooperation from clerk function to security function>
(A) Manage the attribute information of the clerk in association with the related customer attribute information, and notify the clerk when a visit is detected by the security function. (B) Detect the illegal attendance of the clerk (work status without substance) (Detects whether the clerk who is supposed to go to work on the system is actually in the store)

As described above, the store business management system of the present embodiment has a communication function related to information transmission with a store clerk, a product function related to product management, a security function related to dealing with visitors, a customer function related to customer management, and a store clerk. It is possible to provide a store clerk function related to management, and if certain conditions are met, multiple functions can be operated in cooperation, so smooth services that match the actual conditions of store operations are provided. It can be provided and the store operations can be streamlined.

Specifically, it provides a call function and a business contact function as communication functions, and when a business contact occurs during a call, the information related to the business contact is registered in the clerk function and the business contact using the clerk function is used. It is possible to confirm the information related to.

In addition, the product function is linked with the communication function when the inventory search is performed, and the communication function can execute a notification to a predetermined clerk according to the search content.

In addition, the security function cooperates with the clerk function when a visit of a specific customer registered in advance is detected, and the clerk function can execute a notification to the clerk who responds to the specific customer.

In addition, the customer function outputs a purchase history to the product function for the customer who visited the store, and the product function can select a product to be presented to the customer based on the purchase history.

In addition, the clerk function outputs the skill and work schedule of the clerk to the communication function, and the communication function can group the clerk based on the skill and work schedule.

It should be noted that each configuration shown in the present embodiment is a schematic function, and does not necessarily have to be physically shown. That is, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of the device is functionally or physically distributed / integrated in an arbitrary unit according to various loads and usage conditions. Can be configured.

For example, the clerk terminal device 30 may partially execute various functions, such as storing the business communication generated during the call and outputting it after the call is completed.

Further, not limited to this embodiment, any device can be included in the store business management system. For example, a locker device for storing customer's luggage may be provided in the store, the locker device and the store management device 20 may be connected, and the stored state of the luggage may be used for business management or the like.

Further, in the present embodiment, the case where the store business management system is used in the retail store has been described as an example, but the present invention is not limited to this, and the operation of welfare facilities for the elderly, hospitals, restaurants, events, etc. Can be applied to.

The store business management system, management device, store business management method, and store business management program of the present invention are useful for realizing efficiency of store business.

10 Head office equipment 20 Store management equipment 21, 31 Display unit 22, 32 Input unit 23, 33 Communication unit 24, 34 Storage unit 25, 35 Control unit 25a Communication function unit 25b Product function unit 25c Security function unit 25d Customer function unit 25e Clerk Functional unit 30 Clerk terminal device 34a Communication function program 34b Product function program 34c Security function program 34d Customer function program 34e Clerk function program 40 Customer terminal device 50 POS terminal device 60 Cash processing machine 70 Management terminal device 80 Camera 90 Customer terminal

Claims (9)

It is a store business management system that manages business in stores.
A means of providing a communication function that provides a communication function that is a function related to information transmission with a clerk,
Product function providing means that provides product functions, which are functions related to product management,
A security function providing means that provides a security function that is a function related to dealing with a visitor and / or the clerk.
A customer function providing means that provides a customer function, which is a function related to customer management,
It is equipped with a clerk function providing means that provides a clerk function, which is a function related to clerk management.
At least one of the communication function providing means, the product function providing means, the security function providing means, the customer function providing means, and the clerk function providing means is combined with another function providing means when a predetermined condition is satisfied. A store business management system characterized by working together. The communication function providing means provides a call function and a business contact function, and when a business contact occurs during a call, the information related to the business contact is registered in the clerk function and the clerk function is used. The store business management system according to claim 1, wherein information related to business communication can be confirmed. The product function providing means cooperates with the communication function providing means when an inventory search is performed, and the communication function providing means executes a notification to a predetermined store clerk according to the search content. The store business management system according to claim 1 or 2. When the security function providing means detects the visit of a specific customer registered in advance, the security function providing means cooperates with the clerk function providing means, and the clerk function providing means notifies a clerk who responds to the specific customer. The store business management system according to any one of claims 1 to 3, wherein the store business management system is executed. The customer function providing means outputs a purchase history to the product function providing means for a customer who has visited the store, and the product function providing means selects a product to be presented to the customer based on the purchase history. The store business management system according to any one of claims 1 to 4. The clerk function providing means outputs the skill and work schedule of the clerk to the communication function providing means, and the communication function providing means groups the clerk based on the skill and the work schedule. The store business management system according to any one of claims 1 to 5. It is a store business management device that manages business in the store.
A means of providing a communication function that provides a communication function that is a function related to information transmission with a clerk,
Product function providing means that provides product functions, which are functions related to product management,
A security function providing means that provides a security function that is a function related to dealing with a visitor and / or the clerk.
A customer function providing means that provides a customer function, which is a function related to customer management,
It is equipped with a clerk function providing means that provides a clerk function, which is a function related to clerk management.
At least one of the communication function providing means, the product function providing means, the security function providing means, the customer function providing means, and the clerk function providing means is combined with another function providing means when a predetermined condition is satisfied. A management device characterized by working together. It is a store business management method that manages business in a store.
A communication function providing step that provides a communication function that is a function related to information transmission with a clerk, a product function providing step that provides a product function that is a function related to product management, and a function related to dealing with a visitor and / or the clerk. Perform either a security function provision step that provides a security function, a customer function provision step that provides a customer function that is a function related to customer management, or a clerk function provision step that provides a clerk function that is a function related to clerk management. The first processing step and
A determination step for determining whether or not a predetermined condition is satisfied in the first processing step, and a determination step.
It is characterized by including a second processing step that executes a process belonging to a function different from that of the first processing step in cooperation with the first processing step when the predetermined condition is satisfied. Store business management method. For store business management equipment that manages business in stores
A communication function providing step that provides a communication function that is a function related to information transmission with a clerk, a product function providing step that provides a product function that is a function related to product management, and a function related to dealing with a visitor and / or the clerk. Perform either a security function provision step that provides a security function, a customer function provision step that provides a customer function that is a function related to customer management, or a clerk function provision step that provides a clerk function that is a function related to clerk management. The first processing step and
A determination step for determining whether or not a predetermined condition is satisfied in the first processing step, and a determination step.
When the predetermined condition is satisfied, a second processing step that executes a process belonging to a function different from that of the first processing step is executed in cooperation with the first processing step. Store business management program to do.

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