JP6199204B2 - Shopping support device, server device, and program - Google Patents

Description

  Embodiments described herein relate generally to a shopping support apparatus, a server apparatus, and a program.

  2. Description of the Related Art Conventionally, a system has been proposed in which a purchase history such as a receipt is converted into electronic data in a POS (Point Of Sales) terminal, and this electronic purchase history information is provided to a mobile terminal of a customer. Conventionally, there has been proposed an apparatus for creating a shopping list using a product name included in the purchase history information.

  Then, the consumer performs shopping according to the created shopping list. By the way, there are many reasons why products that have been registered in the shopping list but have not been purchased are not purchased. Thus, companies that provide products and services can increase consumers' willingness to purchase by solving the reasons for not purchasing.

  However, in the prior art, the shopping list has been used only by consumers.

  The problem to be solved by the present invention is to provide a shopping support apparatus, a server apparatus, and a program capable of outputting information that can analyze the reason for not purchasing.

The shopping support apparatus according to the embodiment includes first input means, second input means, third input means, first determination means, storage means, and output means. The first input means receives input of candidate products that are candidates for purchase. The second input means receives an input for designating a store where the candidate product is to be purchased. The third input means receives an input of a purchase history of the candidate product. The first determination unit is not included in the purchase history of the store accepted by the second input unit , and the candidate product is included in the purchase history of a store different from the store . It determines that the store where the second input unit receives the candidate product was not purchased. It said storage means includes said candidate item first determination means determines that not purchased, why the candidate item is not purchased is stored boycott information including that due purchased in the further store Store in the department. The output means outputs non-buying information stored in the storage unit.

FIG. 1 is a diagram schematically illustrating a configuration of a shopping support system according to the embodiment. FIG. 2 is a diagram showing the configuration of the customer terminal shown in FIG. FIG. 3 is a diagram showing a configuration of the center server shown in FIG. FIG. 4 is a diagram schematically showing an example of the data configuration of the shopping list management table shown in FIG. FIG. 5 is a diagram schematically illustrating an example of a data configuration of the first purchase history management table illustrated in FIG. 3. FIG. 6 is a diagram showing the configuration of the store server shown in FIG. FIG. 7 is a diagram schematically illustrating an example of a data configuration of the product management table illustrated in FIG. FIG. 8 is a diagram schematically illustrating an example of a data configuration of the purchased product management table illustrated in FIG. 6. FIG. 9 is a diagram showing the configuration of the POS terminal shown in FIG. FIG. 10 is a diagram showing a configuration of the signage terminal shown in FIG. FIG. 11 is a flowchart illustrating an example of the procedure of the first creation support process. FIG. 12 is a diagram illustrating an example of a shopping list screen. FIG. 13 is a diagram illustrating an example of a shopping list screen. FIG. 14 is a diagram illustrating an example of a shopping list screen. FIG. 15 is a flowchart illustrating an example of the procedure of the second creation support process. FIG. 16 is a flowchart illustrating an example of the procedure of the third creation support process. FIG. 17 is a flowchart illustrating an example of the procedure of the remind setting process. FIG. 18 is a diagram illustrating an example of a remind setting screen. FIG. 19 is a diagram illustrating an example of a shopping list screen. FIG. 20 is a diagram illustrating an example of a remind screen. FIG. 21 is a flowchart illustrating an example of a procedure of shopping support processing. FIG. 22 is a flowchart illustrating an example of a procedure of merchandise sales data processing. FIG. 23 is a flowchart illustrating an example of a procedure for candidate merchandise consumption processing. FIG. 24 is a flowchart illustrating an example of the procedure of non-purchase analysis processing. FIG. 25 is a flowchart illustrating an example of the analysis processing procedure.

  Hereinafter, with reference to an accompanying drawing, an embodiment of a shopping support device and a program concerning an embodiment is described in detail. The present invention is not limited to the embodiments described below.

  FIG. 1 is a diagram schematically illustrating a configuration of a shopping support system 1 according to the embodiment. As shown in FIG. 1, the shopping support system 1 includes a customer terminal 2, a center server 3, a store server 4, a POS terminal 5, and a signage terminal 6. Each device of the customer terminal 2, the store server 4, and the signage terminal 6 is configured to be able to communicate with the center server 3 via a network N1 such as a public line or the Internet. The store server 4, the POS terminal 5, and the customer terminal 2 are configured to be communicable via a network N2 such as a LAN provided in the store. Note that the number of customer terminals 2, store server 4, POS terminal 5, and signage terminal 6 constituting the shopping support system 1 is not limited to the example of FIG.

  The customer terminal 2 which is a shopping support device is an information processing device such as a tablet terminal or a smartphone used by a user (customer). The customer terminal 2 cooperates with the center server 3 and the like to support creation of a shopping list, which will be described later, in which purchase candidate products (hereinafter referred to as candidate products) are recorded. Moreover, the customer terminal 2 cooperates with the store server 4 etc., and performs shopping support of the candidate goods based on a shopping list.

  The center server 3 is a server device provided in, for example, a data center. The center server 3 stores and manages various data related to customers and stores. Further, the center server 3 mediates information exchange between the customer terminal 2 and the store server 4 and information exchange between the customer terminal 2 and the signage terminal 6. The number of stores (store server 4) and management companies connected to the center server 3 is not particularly limited.

  The store server 4 is a server device provided in the store of each store. The store server 4 executes analysis processing related to sales management and sales strategy of products sold in the store. Further, the store server 4 provides various information such as electronic coupons and advertisements to the customer terminal 2 through the center server 3 and the like.

  The POS terminal 5 is a merchandise sales data processing device provided in each store. The POS terminal 5 registers the sales of the product purchased by the customer and outputs purchase history information including the transaction details. The number of POS terminals 5 provided in each store is not particularly limited.

  The signage terminal 6 is a signage terminal that displays digital signage. The signage terminal 6 is installed in, for example, a station premises or in a town, and displays a digital signage for advertising a specific store or product.

  Next, the configuration of each device that constructs the shopping support system 1 will be described.

  First, the configuration of the customer terminal 2 will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration of the customer terminal 2. As shown in FIG. 2, the customer terminal 2 includes a control unit 21 that comprehensively controls various operations and each unit of the customer terminal 2. The control unit 21 includes a CPU (Central Processing Unit), a ROM (Read Only Memory) that stores various programs and data, a RAM (Random Access Memory) that is a main storage device, and an RTC (Real Time Clock) that measures the current date and time. It is a computer comprised by a part etc.

  The control unit 21 is connected to the operation unit 22 and the display unit 23 via the bus 29. The operation unit 22 includes operation keys and operation buttons for performing operation input. The display unit 23 is, for example, a liquid crystal display or the like, and displays various types of information such as product names of products that are candidates for purchase. The display unit 23 may have a touch panel configuration. In this case, the touch panel functions as the operation unit 22.

  The control unit 21 is connected to the imaging unit 24 and the audio input unit 25 via the bus 29. The imaging unit 24 includes an imaging element such as a charge coupled device (CCD) or a complementary metal-oxide semiconductor (CMOS), and images various subjects. The voice input unit 25 is a sound collection device such as a microphone, and receives voice input.

  The control unit 21 is connected via a bus 29 to a communication I / F (interface) 26 that can be connected to the network N1. The control unit 21 can communicate with the center server 3 and the like using the communication I / F 26. The control unit 21 is connected to a near field communication I / F 27 compliant with a standard such as NFC (Near Field Communication). The control unit 21 can communicate with a device capable of near field communication such as the signage terminal 6 and the POS terminal 5 using the near field communication I / F 27.

  The control unit 21 is connected to the storage unit 28 via the bus 29. The storage unit 28 is an auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The storage unit 28 stores various programs executed by the control unit 21 and various data such as purchase schedule information, additional information, and display screen information described later.

  In addition, the control unit 21 cooperates with the program stored in the ROM or the storage unit 28, so that the shopping list creation support unit 211, the shopping support unit 212, the remind setting unit 213, and the non-purchase analysis processing unit 214 serve as functional units. Prepare. Details of each functional unit will be described later.

  Next, the configuration of the center server 3 will be described with reference to FIG. FIG. 3 is a diagram illustrating the configuration of the center server 3. The center server 3 includes a control unit 31 that comprehensively controls various operations and each unit of the center server 3. The control unit 31 is a computer that includes a CPU, a ROM that stores various programs and data, a RAM that is a main storage device, an RTC unit that measures the current date and time, and the like.

  The control unit 31 is connected to the operation unit 32 and the display unit 33 via the bus 36. The operation unit 32 includes a keyboard and a pointing device. The display unit 33 is a liquid crystal display, for example, and displays various types of information.

  The control unit 31 is connected via a bus 36 to a communication I / F (interface) 34 that can be connected to the network N1. The control unit 31 can communicate with the customer terminal 2, the store server 4, the signage terminal 6, and the like using the communication I / F 34.

  The control unit 31 is connected to the storage unit 35 via the bus 36. The storage unit 35 is an auxiliary storage device such as an HDD or an SSD. The storage unit 35 stores various programs executed by the control unit 31 and various data. Moreover, the memory | storage part 35 memorize | stores the shopping list management table T1 and the 1st purchase history management table T2 as data regarding a customer and a store.

  FIG. 4 is a diagram schematically illustrating an example of a data configuration of the shopping list management table T1. As shown in FIG. 4, the shopping list management table T1 stores purchase schedule information, additional information, display screen information, and the like in association with the customer ID. Here, the customer ID is identification information for identifying each customer. This customer ID is assigned in advance through procedures such as member registration.

  As shown in FIG. 4, the purchase schedule information stores a product ID, product information, a planned purchase date and time, and a planned purchase store ID. The product ID is identification information that can identify each product such as a JAN code. The merchandise information includes the name of the merchandise, the classification of the merchandise, the price of the merchandise, the release date of the merchandise, and the like. The product classification is a classification name when the products are classified. The planned purchase date and time is a planned date and time for purchasing a product having a product ID. The planned purchase store ID is identification information that can identify a store that plans to purchase a product having a product ID.

  Examples of the additional information include an electronic coupon for instructing to give a privilege such as discount or point grant, advertisement information for advertising (advertisement) a specific store or product, and the like. When the additional information is added to a specific candidate product, the additional information is stored in association with the candidate product.

  The display screen information is information for realizing (reproducing) the display state of the shopping list created on the display unit 23 of the customer terminal 2. The display screen information includes, for example, information related to the display layout and image data such as handwritten characters described later.

  FIG. 5 is a diagram schematically illustrating an example of a data configuration of the first purchase history management table T2. As shown in FIG. 5, the first purchase history management table T2 stores purchase history information and the like in association with the customer ID. The purchase history information is information indicating a history of products purchased by the customer corresponding to the customer ID.

  As shown in FIG. 5, the purchase history information stores a product ID, product information, a purchase date and time, and a store ID. The product ID is identification information that can identify each product such as a JAN code. The merchandise information includes the name of the merchandise, the classification of the merchandise, the price of the merchandise, and the sales start date of the merchandise. The product classification is a classification name when the products are classified. The purchase date and time is the date and time when the product having the product ID is purchased. The store ID is identification information that can identify the store that purchased the product having the product ID.

  The first purchase history management table T2 stores comment information in association with the product (product ID) included in the purchase history information. Here, the comment information is various information input (registered) by a customer for a specific product (product ID). For example, the first purchase history management table T2 stores comments, evaluations, and the like regarding products as comment information.

  In addition, the control unit 31 cooperates with a program stored in the ROM or the storage unit 35, so that the mediation processing unit 311, the comment addition unit 312, the standard product addition unit 313, the periodic purchase product addition unit 314, the application process A unit 315, a remind storage control unit 316, and a prediction analysis processing unit 317 are provided as functional units. Details of each functional unit will be described later.

  Next, the configuration of the store server 4 will be described with reference to FIG. FIG. 6 is a diagram illustrating the configuration of the store server 4. The store server 4 includes a control unit 41 that comprehensively controls various operations and each unit of the store server 4. The control unit 41 is a computer including a CPU, a ROM that stores various programs and data, a RAM that is a main storage device, an RTC unit that measures the current date and time, and the like.

  The control unit 41 is connected to the operation unit 42 and the display unit 43 via the bus 46. The operation unit 42 includes a keyboard and a pointing device. The display unit 43 is a liquid crystal display, for example, and displays various types of information.

  The control unit 41 is connected via a bus 46 to a communication I / F (interface) 44 that can be connected to the network N1 and the network N2. The control unit 41 can communicate with the center server 3 and the POS terminal 5 using the communication I / F 44.

  The control unit 41 is connected to the storage unit 45 via the bus 46. The storage unit 45 is an auxiliary storage device such as an HDD or an SSD. The storage unit 45 stores various programs executed by the control unit 41 and various data. The storage unit 45 stores a product management table T3, a purchased product management table T4, and a second purchase history management table T5.

  FIG. 7 is a diagram schematically illustrating an example of a data configuration of the product management table T3. As shown in FIG. 7, the product management table T3 stores product information and the like related to the product in association with the product ID of each product sold in the store. Here, the product information includes product names and unit prices of the corresponding products, and image data such as photographs and illustrations representing the products. In addition to the specific name of the corresponding product, the product name includes a common name such as a classification name or a category name to which the product belongs.

  FIG. 8 is a diagram schematically illustrating an example of a data configuration of the purchased product management table T4. As shown in FIG. 8, the purchased product management table T4 stores the visit date and time, purchase schedule information, and the like in association with the customer ID. Here, in the store visit date and time, the date and time when the customer corresponding to the customer ID visited the store is stored. The purchased product management table T4 stores purchased information in association with each candidate product included in the purchase schedule information. Here, the purchased information is flag information indicating whether or not the corresponding candidate product is actually purchased.

  The second purchase history management table T5 has, for example, a data configuration in which the comment information column is removed from the data configuration (see FIG. 5) of the first purchase history management table T2 described above. The first purchase history management table T2 is used to collectively store and manage purchase history information of a plurality of stores, whereas the second purchase history management table T5 is a purchase history in the own store. Used to store and manage information.

  Moreover, the control part 41 cooperates with the program memorize | stored in ROM or the memory | storage part 45, The goods extraction part 411, privilege provision part 412, additional information provision part 413, customer ID acquisition part 414, purchase plan acquisition part 415, an in-store information providing unit 416, a purchase history management unit 417, a purchase completion setting unit 418, an analysis processing unit 419, and a remind setting processing unit 420 are provided as functional units. Details of each functional unit will be described later.

  Next, the configuration of the POS terminal 5 will be described with reference to FIG. FIG. 9 is a diagram showing the configuration of the POS terminal 5. As shown in FIG. 9, the POS terminal 5 includes a control unit 51 that controls various operations and each unit of the POS terminal 5 in an integrated manner. The control unit 51 is a computer including a CPU, a ROM that stores various programs and data, a RAM that is a main storage device, an RTC unit that measures the current date and time, and the like.

  The control unit 51 is connected to the operation unit 52, the display unit 53, the printer 54, and the code scanner 55 via the bus 59.

  The operation unit 52 has various operation keys for an operator to perform operation input. As operation keys, for example, a numeric key for inputting a numerical value, a cursor key for selecting a predetermined item, a selection decision key, a subtotal key for instructing a total output of products for which sales registration is performed, one transaction A tightening key for declaring that the closing process is performed and the price is settled is provided.

  The display unit 53 is, for example, a liquid crystal display or the like, and displays various information such as the product name, price, total amount of one transaction for which settlement is declared, and change amount. The display unit 53 includes a first display unit 53a that displays various types of information for the cashier and a second display unit 53b that displays various types of information for the customer. The display unit 53 may have a touch panel configuration. In this case, the touch panel functions as the operation unit 52.

  The printer 54 is a printer device that prints receipts, journals, and the like. The code scanner 55 is a scanner device that optically reads a code symbol such as a barcode or a two-dimensional code. For example, the code scanner 55 reads a code symbol attached to a product or a code symbol displayed on the customer terminal 2 and outputs information held in the code symbol to the control unit 51. Note that the code symbol attached to the product holds a product ID or the like that can identify the product.

  The control unit 51 is connected to a communication I / F 56 that can be connected to the network N2 via the bus 59. The control unit 51 can communicate with the store server 4 in the store using the communication I / F 56. The control unit 51 is connected to a short-range communication I / F 57 compliant with a standard such as NFC. The control unit 51 can communicate with an apparatus capable of near field communication such as the customer terminal 2 via the near field communication I / F 57.

  The control unit 51 is connected to the storage unit 58 via the bus 59. The storage unit 58 is an auxiliary storage device such as an HDD or an SSD. The storage unit 58 stores programs and various data for executing various POS operations including merchandise sales data processing described later. Moreover, the memory | storage part 58 memorize | stores store ID etc. of an own store beforehand.

  Further, the control unit 51 cooperates with a program stored in the ROM or the storage unit 58 to thereby obtain a terminal information acquisition unit 511, a product information acquisition unit 512, a sales registration unit 513, a purchase history generation unit 514, and a purchase history output. The unit 515 is provided as a functional unit. Details of each functional unit will be described later.

  Next, the configuration of the signage terminal 6 will be described with reference to FIG. FIG. 10 is a diagram illustrating a configuration of the signage terminal 6. The signage terminal 6 includes a control unit 61 that comprehensively controls various operations and each unit of the signage terminal 6. The control unit 61 is a computer including a CPU, a ROM that stores various programs and data, a RAM that is a main storage device, an RTC unit that measures the current date and time, and the like.

  The control unit 61 is connected to the operation unit 62 and the display unit 63 via the bus 67. The operation unit 62 includes a keyboard and a pointing device. The display unit 63 is a liquid crystal display, for example, and displays various information such as advertisements. The display unit 63 may have a touch panel configuration, and in this case, the touch panel functions as the operation unit 62.

  The control unit 61 is connected to a communication I / F (interface) 64 that can be connected to the network N <b> 1 via the bus 67. The control unit 61 can communicate with the center server 3 and the like using this communication I / F 64. The control unit 61 is connected to a short-range communication I / F 65 compliant with a standard such as NFC. The control unit 61 can communicate with a device capable of near field communication such as the customer terminal 2 using the near field communication I / F 65.

  The control unit 61 is connected to the storage unit 66 via the bus 67. The storage unit 66 is an auxiliary storage device such as an HDD or an SSD. The storage unit 66 stores various data such as various programs executed by the control unit 61 and content data related to digital signage.

  In addition, the control unit 61 includes a content reproduction unit 611 and a purchase request unit 612 as functional units by cooperating with a program stored in the ROM or the storage unit 66. Details of each functional unit will be described later.

  Hereinafter, the functional units of each device described above will be described while explaining the processing executed by each device of the shopping support system 1. First, the first creation support process related to creation of a shopping list will be described. This first creation support process is for adding a product input at the customer terminal 2 to the shopping list as a candidate product.

  FIG. 11 is a flowchart illustrating an example of the procedure of the first creation support process. First, the shopping list creation support unit 211 of the customer terminal 2 provides various GUIs (Graphical User Interfaces) to the operator of the customer terminal 2.

  Specifically, the shopping list creation support unit 211 displays, on the display unit 23, a shopping list screen for inputting candidate products that are candidates for purchase in this process (step S11). Here, it is assumed that the customer ID of the operator is input when logging into the customer terminal 2 or when displaying the shopping list screen. Further, it is assumed that information (for example, IP address) for accessing the own apparatus is notified to the center server 3 together with the customer ID along with the input of the customer ID.

  FIG. 12 is a diagram illustrating an example of the shopping list screen G1. As shown in the figure, the shopping list creation support unit 211 includes a first area A1 in which an operator for switching display modes is provided, and a second area A2 in which various screens such as a shopping list screen G1 are displayed. This is displayed on the display unit 23.

  In the first area A1, buttons B1, B2, B3, etc. are provided as operators for switching the display mode. The button B1 is an operator for switching to display of a shopping list. The button B2 is an operator for instructing display of a comparison screen (not shown) that can compare the additional information of each store. The comparison screen is a screen that displays additional information such as the price of a product sold at each store and a coupon provided from each store. The button B3 is an operator for switching to display of a shopping support screen (not shown). The shopping support screen is a screen on which a product name of each candidate product is displayed on a map image representing the inside of the store together with a sales position icon indicating the sales position.

  When receiving the selection of the button B1, the shopping list creation support unit 211 serving as the first input means displays a shopping list screen G1 in the second area A2, as shown in FIG. Here, the shopping list screen G1 is provided with a switching menu CM that is an operator for switching the input mode. When the operator of the customer terminal 2 selects a desired input mode via the switching menu CM, the candidate product is input into the second area A2 by a method corresponding to the input mode.

  As shown in FIG. 12, the input mode includes an input mode by handwritten characters (handwriting input mode), an input mode by voice (voice input mode), an input mode by key typing (key input mode), and a code symbol (bar code). Etc.) and an input mode (image input mode) by image recognition.

  When the shopping list creation support unit 211 receives an input of a candidate product by a method according to the selected input mode (step S12), the shopping list creation support unit 211 displays the candidate product in the shopping list screen G1 (step S13). The candidate product to be input may be a specific name or an ordinary name.

  When the handwriting input mode is selected, the shopping list creation support unit 211 recognizes a character string (product name) representing a candidate product from input (handwritten) data by using a known handwritten character recognition technique. To do. For example, as shown in FIG. 13, when a handwritten character is input in the shopping list screen G1, the shopping list creation support unit 211 recognizes the input character string as the product name (common name) of the candidate product. . In addition, the display of the handwritten character in the shopping list screen G1 may be retained after the recognition, or may be displayed again in a predetermined typeface on the recognized character string.

  When the voice input mode is selected, the shopping list creation support unit 211 recognizes a character string (product name) representing a candidate product from input (voice) data by using a known voice recognition technique. When the key input mode is selected, the shopping list creation support unit 211 receives the input character string (product name) as a character string representing a candidate product.

  When the code input mode is selected, the shopping list creation support unit 211 decodes the code symbol captured by the imaging unit 24 using a known reading technique. The shopping list creation support unit 211 receives the character string (product code) obtained by this decoding as a character string representing the candidate product. If the product name can be specified from the product code, the product name corresponding to the product code may be set as the candidate product.

  In addition, when the image input mode is selected, the shopping list creation support unit 211 uses a known object recognition technique to select the candidate product (product name) from the candidate product image captured by the imaging unit 24. recognize.

  And the shopping list creation assistance part 211 of the customer terminal 2 produces | generates purchase plan information using the candidate goods (product name, goods ID) which received the input (step S14). Next, the shopping list creation support unit 211 of the customer terminal 2 adds the input identification information to the purchase schedule information (step S15).

  The input identification information includes information that can identify an input method and information that can identify an advertisement used for input. Information that can identify an input method can be an input method such as manual input such as handwriting, input using a code symbol, input using image recognition, or input using an external device such as a signage terminal 6. Information.

  The information that can identify the advertisement used for input is information that can identify the advertisement when a candidate product is input using a code symbol printed on the advertisement, for example. Or, when content data is read from an advertisement displayed on the signage terminal 6, it is information for identifying the advertisement. When no advertisement such as manual input is used, information indicating that the advertisement is not used is registered in the information that can identify the advertisement used for input.

  As a result, the center server 3 and the store server 4 that have received the purchase schedule information including the input identification information can determine which advertisement is provided by which external device. That is, the center server 3 and the store server 4 can collect the purchase request information and use it as a material for analyzing whether or not an appropriate promotion is being performed.

  The shopping list creation support unit 211 of the customer terminal 2 transmits the purchase schedule information to the center server 3 together with the customer ID of the operator (step S16). The transmission to the center server 3 may be performed every time a candidate product is input, or a plurality of candidate products may be performed at a time according to a predetermined operation or the like.

  Upon receiving the customer ID and purchase schedule information from the customer terminal 2, the mediation processing unit 311 of the center server 3 stores these data in the shopping list management table T1 (step S17). Further, the mediation processing unit 311 transmits the received customer ID and purchase schedule information to the store server 4 (step S18).

  Here, the store server 4 as a transmission destination is not particularly limited, and it is preferable to select the store server 4 of the store that sells the candidate product. For example, it is good also as a form transmitted to all the store servers 4 connected to the center server 3. Moreover, it is good also as a form which selects the shop server 4 used as a transmission destination based on the purchase history information memorize | stored in 1st purchase history management table T2. When this form is adopted, the mediation processing unit 311 extracts a record corresponding to the customer ID received from the customer terminal 2 from the first purchase history management table T2. Then, the mediation processing unit 311 selects the store server 4 of the store (store ID) included in the extracted record as the transmission destination. Here, all of the stores included in the extracted record may be set as the transmission destination, or a store satisfying a predetermined condition such that the number of extractions is a predetermined value or more may be set as the transmission destination. Moreover, it is good also considering the store with the track record in which the candidate goods contained in purchase plan information were purchased among the stores contained in the extracted record as a transmission destination.

  Upon receipt of the customer ID and purchase schedule information from the center server 3, the product extraction unit 411 of the store server 4 extracts a record of the product corresponding to the candidate product included in the purchase schedule information from the product management table T3 (step S3). S19).

  Here, when the candidate product is represented by a specific name, the product extraction unit 411 extracts a record of the product corresponding to the specific name from the product management table T3. When the candidate product is represented by a common name, the product extraction unit 411 extracts a record of a product belonging to a category or the like corresponding to the common name from the product management table T3. When the candidate product is represented by a product code, the product extraction unit 411 extracts a record of the product corresponding to the product code from the product management table T3.

  The privilege granting unit 412 of the store server 4 issues an electronic coupon instructing to give a privilege such as discount or point grant to the product extracted by the product extracting unit 411, and adds it to the record of the corresponding product. (Step S20).

  Here, the product for which the privilege is granted is not particularly limited. For example, when it is predetermined that a privilege is given to a specific product among the products extracted by the product extraction unit 411, an electronic coupon is added to the record of the product.

  Moreover, you may determine dynamically the goods and privilege content which provide a privilege according to a purchase history. In this case, for example, referring to the record of the customer ID received from the center server 3 from the purchase merchandise management table T4 or the second purchase history management table T5, based on the purchase rate or purchase record described later obtained from the record, You may determine the goods and privilege content which provide a privilege. In addition, the object of privilege provision is not limited to the product unit, but may be the entire product or a visit to the store. Moreover, it is good also as a form which determines an expiration date etc. in an electronic coupon.

  The additional information providing unit 413 of the store server 4 uses the record of each product extracted by the product extracting unit 411, the electronic coupon issued by the privilege granting unit 412 and the store ID of the own store as additional information, and the product extracting unit 411 accepted. Along with the customer ID, it is transmitted to the center server 3 (step S21).

  The information included in the additional information is not limited to the above, and may be transmitted including other information. For example, advertisement information for advertising a store or a specific product may be included in the additional information. In this case, the advertisement information may be prepared in advance, or may be dynamically generated by the additional information providing unit 413 or the like based on the product or the like extracted by the product extracting unit 411. In this process, the store server 4 generates and returns additional information, but is not limited thereto. For example, a form in which a store clerk manually generates additional information and returns it based on the purchase schedule information transmitted from the center server 3 may be adopted. In this case, for example, by issuing benefits such as discounts as electronic coupons for products that are frequently planned to be purchased, it is possible to promote visits to the store.

  When receiving the customer ID and the additional information from the store server 4, the mediation processing unit 311 of the center server 3 stores the additional information in the record of the shopping list management table T1 corresponding to the customer ID (step S22).

  The comment adding unit 312 of the center server 3 refers to the record of the first purchase history management table T2 corresponding to the customer ID received from the store server 4, and sets the comment information associated with the product included in the additional information. read out. Subsequently, the comment adding unit 312 of the center server 3 adds the read comment information to the corresponding product record included in the additional information (step S23).

  The standard product addition unit 313 of the center server 3 refers to the record of the first purchase history management table T2 corresponding to the customer ID received from the store server 4, and the product of the same category (for example, common name) included in the additional information For each group, a standard product whose number of purchases is a predetermined value or more is specified. Here, the standard product addition unit 313 may specify a product with the highest number of purchases as a standard product. Then, the standard product addition unit 313 adds the standard product information indicating the standard product to the corresponding product record included in the additional information (step S24).

  Then, the mediation processing unit 311 of the center server 3 transmits the additional information to which the comment information and the standard product information are added to the customer terminal 2 of the customer ID received from the store server 4 (step S25).

  On the other hand, when receiving the additional information from the center server 3, the shopping list creation support unit 211 of the customer terminal 2 updates the display of the shopping list screen G1 by using the additional information (step S26).

  FIG. 14 is a diagram showing an example of the updated shopping list screen G1. In the shopping list screen G1 of FIG. 14, the coupon icon G11 is an identifier indicating that an electronic coupon has been provided, and is displayed in association with the corresponding candidate product. FIG. 14 shows that for the candidate product “product A”, there is a product for which an electronic coupon is provided from the store A and the store B. In addition, the candidate product “product C” indicates that there is a product for which an electronic coupon is provided from the store A.

  In the shopping list screen G1 of FIG. 14, the comment icon G12 is an identifier indicating that there is a product to which comment information is added. Here, the candidate product “product D” indicates that there is a product to which comment information is added.

  As described above, the operator of the customer terminal 2 can set a desired product from among the products (specific names) included in the additional information for the candidate product input by the customer terminal 2. Thereby, since the operator of the customer terminal 2 can select candidate goods while confirming the record and electronic coupon of the goods provided from each store, the convenience concerning goods selection can be improved. . Note that setting specific names for all candidate products is not essential, and there may be candidate products that retain ordinary names.

  Moreover, since the store side can grasp what each customer wants, only the electronic coupon relating to the product (candidate product) desired by the customer can be issued. As a result, the store can efficiently approach each customer without issuing a useless electronic coupon. In addition, since the customer side does not receive a useless electronic coupon, the candidate product can be selected efficiently.

  Next, the shopping list creation support unit 211 of the customer terminal 2 uses, as display screen information, a data set for realizing (reproducing) the display state of the shopping list displayed (input) on the shopping list screen G1, and the customer's customer It transmits to center server 3 with ID (step S27).

  And the mediation processing part 311 of the center server 3 will store display screen information in the record of the shopping list management table T1 corresponding to the said customer ID, if customer ID and display screen information are received from the customer terminal 2 (step S28). .

  Thereafter, in the customer terminal 2 and the center server 3, the shopping list creation support unit 211 and the mediation processing unit 311 cooperate to synchronize purchase schedule information, additional information, and display screen information. For example, when one of the customer terminal 2 and the center server 3 updates any of the purchase schedule information, additional information, and display screen information, the updated content is reflected in the other device.

  Further, when the mediation processing unit 311 of the center server 3 receives a customer ID notification from the customer terminal 2 when the customer terminal 2 is activated, the mediation processing unit 311 displays purchase schedule information, additional information, and display screen information corresponding to the customer ID. The data is read from the shopping list management table T1 and provided to the customer terminal 2. Then, the shopping list creation support unit 211 of the customer terminal 2 compares each information provided from the center server 3 (purchase schedule information, additional information, and display screen information) with each piece of information stored locally, and updates it. Update to a newer date and time.

  Thereby, the customer can display the shopping list created by the customer on any customer terminal 2 by inputting the same customer ID. Therefore, for example, a shopping list can be created on a large customer terminal 2 such as a tablet, and the shopping list can be displayed on a portable small customer terminal 2 to improve convenience related to the use of the shopping list. Can do.

  Next, the second creation support process related to creation of a shopping list will be described. In the second creation support process, a regularly purchased product that the customer regularly purchases is automatically added to the shopping list as a candidate product.

  FIG. 15 is a flowchart illustrating an example of the procedure of the second creation support process. First, the periodic purchase product adding unit 314 of the center server 3 refers to the record of the first purchase history management table T2, and extracts regularly purchased products that are regularly purchased for each customer ID (step S31). Here, the regularly purchased product means a product that is regularly purchased at a substantially constant interval, for example, every month or every three months. Note that the method for determining whether or not the product is a regular purchase product is not particularly limited. For example, a product that has been purchased a predetermined number of times (three times or more) at a substantially constant frequency may be determined as a regularly purchased product. In addition, among products (milk, eggs, etc.) and consumables (toilet paper, etc.) that are generally purchased repeatedly among multiple customers, products purchased by the target customer a predetermined number of times (such as twice) May be determined as a regularly purchased product.

  Next, the regularly purchased product adding unit 314 of the center server 3 adds regularly purchased product information indicating that the product is a regularly purchased product to the product name (specific name or ordinary name) of the extracted regularly purchased product (step S32). ). Then, the periodic purchase product addition unit 314 of the center server 3 sets the periodic purchase product to which the periodic purchase product information is added as a candidate product and adds it to the purchase schedule information of the corresponding customer ID stored in the shopping list management table T1 ( Step S33).

  On the other hand, when the purchase schedule information corresponding to the customer ID of the own device is updated in the center server 3, the shopping list creation support unit 211 of the customer terminal 2 updates the local purchase schedule information in synchronization therewith (step S34). Here, when the shopping list creation support unit 211 of the customer terminal 2 detects a candidate product (regular purchase product) to which the regularly purchased product information is added, the shopping list creation support unit 211 displays the regular purchase product in an identifiable state on the shopping list screen G1. (Step S35).

  Using the shopping list screen G1 shown in FIG. The shopping list creation support unit 211 identifies candidate products to which the regularly purchased product information has been added in a predetermined typeface, and adds a periodic purchase product icon G13 to the candidate products, thereby identifying that the product is a regularly purchased product. Display as possible. FIG. 14 shows an example in which a periodic purchase product icon G13 is added to the product E, which means that the product E is a periodic purchase product.

  As described above, according to the second creation support process, it is possible to automatically input a regularly purchased product that a customer regularly purchases as a candidate product to the shopping list. Thereby, it is possible to prevent the user from forgetting to input the regularly purchased product in the shopping list and to recommend the purchase of the regularly purchased product to the customer, so that the convenience related to the purchase of the regularly purchased product can be improved.

  The center server 3 may acquire the additional information regarding the regularly purchased product from the store server 4 by transmitting the regularly purchased product to the store server 4 when the regularly purchased product is extracted. In this case, the periodic purchase product addition unit 314 of the center server 3 stores the additional information received from the store server 4 in the shopping list management table T1 of the corresponding customer ID. Further, the shopping list creation support unit 211 of the customer terminal 2 updates the display of the regularly purchased product based on the additional information as the additional information is updated.

  Next, the third creation support process related to creation of a shopping list will be described. In the third creation support process, a product notified from the signage terminal 6 or the like is added to the shopping list as a candidate product.

  FIG. 16 is a flowchart illustrating an example of the procedure of the third creation support process. First, the content reproduction unit 611 of the signage terminal 6 displays digital signage for advertising a specific store, product, or the like on the display unit 63 by reproducing the content data (step S41). Here, reproduction means that a reproduction image (still image or moving image), audio, or the like is generated from the content data and used for screen display or audio reproduction.

  Here, the purchase request unit 612 of the signage terminal 6 receives selection of a product (advertisement product) being reproduced from the user via the operation unit 62 (step S42). The purchase request unit 612 of the signage terminal 6 reads the product name and the like of the selected advertisement product from the content data, and adds purchase request information indicating a purchase request from an external device to the product (step S43). Next, the purchase request unit 612 of the signage terminal 6 generates purchase schedule information using a product to which the input method and the input identification information that can identify the advertisement used for input and the purchase request information are added as candidate products. (Step S44).

  In addition, the purchase request unit 612 of the signage terminal 6 generates, as additional information, an electronic coupon that indicates details of the benefit, when granting a privilege such as a discount to the selected advertisement product is set in the content data. (Issue) (step S45). Then, the purchase request unit 612 of the signage terminal 6 provides the generated purchase schedule information and additional information to the customer terminal 2 (step S46).

  Here, various methods can be adopted as the providing method to the customer terminal 2. For example, the purchase schedule information and the additional information may be transmitted to the customer terminal 2 using the short-range communication I / F 65. Moreover, it is good also as a form provided via the said code symbol by displaying the code symbol showing purchase schedule information and additional information on the display part 63 of the signage terminal 6. FIG. In this case, the customer terminal 2 acquires the purchase schedule information and the additional information from the code symbol by capturing the code symbol displayed on the display unit 63 of the signage terminal 6 with the imaging unit 24.

  In addition, purchase schedule information and additional information may be provided to the customer terminal 2 via the center server 3. When this form is adopted, the purchase request unit 612 transmits the generated purchase schedule information and additional information to the center server 3 together with the customer ID input via the operation unit 62 and the short-range communication I / F 65.

  In this case, when the mediation processing unit 311 of the center server 3 receives the customer ID, the purchase schedule information, and the additional information from the signage terminal 6, the purchase schedule information and the record in the first purchase history management table T2 corresponding to the customer ID are displayed. Store (add) additional information. Thereby, the purchase schedule information and the additional information are synchronized between the center server 3 and the customer terminal 2.

  On the other hand, the shopping list creation support unit 211 of the customer terminal 2 updates the local purchase schedule information and additional information based on the purchase schedule information and additional information provided from the signage terminal 6 (step S47). When the shopping list creation support unit 211 of the customer terminal 2 detects the candidate product (advertisement product) to which the purchase request information is added, the shopping list creation support unit 211 displays the advertisement product on the shopping list screen G1 in an identifiable state (step S48). ).

  As described above, according to the third creation support process, the product advertised (advertised) on the signage terminal 6 can be taken into the shopping list with a simple operation. As a result, it is possible to efficiently recommend the purchase of a product advertised on the signage terminal 6 to the customer, so that the sales of the product can be promoted.

  Further, since the input identification information added to the purchase schedule information indicates whether or not the signage terminal 6 has added it to the shopping list, the purchase schedule information is used for analyzing the effect of the advertisement (advertisement) of the signage terminal 6. Can do.

  Next, a demand setting process for preventing forgetting to buy a product included in the shopping list will be described. FIG. 17 is a flowchart illustrating an example of the procedure of the remind setting process. First, the remind setting unit 213 of the customer terminal 2 provides various GUIs to the operator of the customer terminal 2. Specifically, the remind setting unit 213 displays the shopping list screen G1 on the display unit 23 in this process (step S61).

  Next, the remind setting unit 213 determines whether or not selection of a product for which remind is set is detected (step S62). When selection of a product is not detected (step S62; No), the remind setting unit 213 waits.

  On the other hand, when selection of a product is detected (step S62; Yes), the remind setting unit 213 displays a remind button (not shown) on the shopping list screen G1, and determines whether or not pressing of the remind button is detected. Determination is made (step S63). When pressing of the remind button is not detected (step S63; No), the remind setting unit 213 waits.

  On the other hand, when the pressing of the remind button is detected (step S63; Yes), the remind setting unit 213 as the second input means and the fourth input means displays the remind setting screen and accepts the input (step S64).

  Here, FIG. 18 is a diagram illustrating an example of the remind setting screen G4. The remind setting screen G4 is a screen for accepting a remind setting. The remind setting screen G4 includes a target product area G41, a planned purchase date and time area G42, a planned purchase shop area G43, and a completion button B41. The target product area G41 is an area for displaying a target product for which a remind is set. A target product area G41 illustrated in FIG. 18 is an example when the product F is displayed as the target product. The planned purchase date and time area G42 is a date and time when a candidate product is scheduled to be purchased, and is an area for setting a date and time for displaying a reminder. The planned purchase date and time region G42 shown in FIG. 18 is an example when May 31, 2014 17:00 is set. The planned purchase store area G43 is an area for setting a store where a candidate product is scheduled to be purchased. The purchase planned store area G43 shown in FIG. 18 is an example in the case where A store of AAA supermarket is set. The completion button B41 is a button to be pressed when setting is completed.

  Next, the remind setting unit 213 as a storage unit sets the remind by adding the remind setting input on the remind setting screen G4 to the purchase schedule information and storing it in the storage unit 28 (step S65).

  Next, the remind setting unit 213 serving as an output unit transmits the purchase schedule information to which the remind setting is added to the center server 3 (step S66).

  The remind storage control unit 316 of the center server 3 that has received the purchase schedule information to which the remind setting is added updates the purchase schedule information by storing the purchase schedule information to which the remind setting is added in the shopping list management table T1 ( Step S67).

  Next, the remind storage control unit 316 changes the format of the purchase schedule information to which the remind setting is added (step S68). The format change of the purchase schedule information to which the remind setting is added is to change the format to a format that the store server 4 that has received the purchase schedule information to which the remind setting is added can use for ordering and analyzing the product.

  Next, the remind storage control unit 316 transmits the purchase schedule information to which the remind setting whose format has been changed is added to the store server 4 (step S69).

  The remind setting processing unit 420 of the store server 4 that has received the purchase schedule information added with the remind setting from the center server 3 stores the received purchase schedule information added with the remind setting in the storage unit 45 (step S70). As a result, the remind setting processing unit 420 of the store server 4 can use the received reminding setting for ordering a product, analyzing an advertisement effect, and the like.

  On the other hand, the remind setting unit 213 of the customer terminal 2 that has transmitted the purchase schedule information to which the remind setting is added to the center server 3 displays the remind icon on the shopping list screen G1 (step S71).

  Here, FIG. 19 is a diagram illustrating an example of the shopping list screen G1. And the shopping list screen G1 shown in FIG. 19 is the figure which added the remind icon G16 to the candidate goods set to the remind. The remind icon G16 is an identifier indicating that the remind setting is set. The remind icon G16 displays the planned purchase date and time and the planned purchase store entered in the planned purchase date and time region G42 and the planned purchase store region G43.

  Next, the remind setting unit 213 determines whether or not the scheduled purchase date and time set in the planned purchase date and time region G42 has been reached (step S72). When the planned purchase date / time set in the planned purchase date / time area G42 is not reached (step S72; No), the remind setting unit 213 stands by.

  On the other hand, when the scheduled purchase date / time set in the planned purchase date / time area G42 is reached (step S72; Yes), the remind setting unit 213 displays a remind screen (step S73).

  Here, FIG. 20 is a diagram illustrating an example of the remind screen G5. The remind screen G5 is a screen for notifying the operator of the customer terminal 2 of shopping. The remind screen G5 displays a store for purchasing a product subject to reminding for the product subject to reminding. Further, the remind screen G5 includes an OK button B51 for erasing the remind screen G5. The remind screen G5 illustrated in FIG. 20 is a screen that displays that the product F, which is a product, is scheduled to be purchased at the store A.

  Next, shopping support processing performed at the store will be described. FIG. 21 is a flowchart illustrating an example of a procedure of shopping support processing. As a premise of this processing, it is assumed that the customer who visits the store brings the customer terminal 2 holding his / her customer ID.

  First, the customer ID acquisition unit 414 of the store server 4 acquires a customer ID from the customer terminal 2 of the customer who visited the store via a communication device (not shown) in the store connected to the store server 4 (step S81). ). Here, the type and installation position of the communication device are not particularly limited. For example, the customer ID may be acquired from the customer terminal 2 via a short-range communication device such as NFC provided at the entrance of a store or the entrance of a parking lot. Moreover, it is good also as a form which acquires customer ID from the customer terminal 2 via the access point which provides a public wireless LAN service etc. in a shop.

  The purchase schedule acquisition unit 415 of the store server 4 acquires purchase schedule information related to the customer ID acquired by the customer ID acquisition unit 414 (step S82). Here, the acquisition destination of the purchase schedule information may be the customer terminal 2 or the center server 3. For example, when acquiring from the customer terminal 2, it can acquire from the customer terminal 2 via the communication apparatus similar to the customer ID acquisition part 414. Moreover, when acquiring from the center server 3, the purchase schedule information corresponding to the customer ID which the customer ID acquisition part 414 acquired from the shopping list management table T1 of the center server 3 is acquired.

  Next, the purchase schedule acquisition unit 415 of the store server 4 stores the acquired purchase schedule information in the purchased product management table T4 in association with the customer ID acquired by the customer ID acquisition unit 414 and the current date (visit date / time). (Step S83).

  The in-store information providing unit 416 of the store server 4 generates in-store information including advertisement information for advertising a specific product, shopping support information for shopping support, and the like (step S84). Then, the in-store information providing unit 416 provides the generated in-store information to the customer terminal 2 of the customer ID acquired by the customer ID acquisition unit 414 (step S85). Specifically, the in-store information is provided (transmitted) to the customer terminal 2 via a communication device in the store connected to the store server 4.

  Here, the advertisement information and shopping support information provided to the customer terminal 2 may be generated based on the purchase schedule acquired by the purchase schedule acquisition unit 415. For example, it is good also as a form which produces | generates the advertisement information which advertises each of the candidate goods contained in the purchase plan. Moreover, it is good also as a form which produces | generates the shopping assistance information which showed where each of the candidate goods included in the purchase plan is sold in the store. When generating such shopping support information, the in-store information providing unit 416 determines the sales position of each candidate product included in the purchase schedule based on, for example, map information recording the sales position of each product sold in the store. Identify. And the in-store information provision part 416 produces | generates the map information which recorded the sales position of candidate goods as shopping assistance information.

  Note that the information included in the in-store information is not limited to the above example. For example, when a privilege such as point grant is granted on the condition of visiting the store, an electronic coupon indicating the content of the privilege may be included in the store information and transmitted.

  Upon receiving the in-store information from the store server 4, the shopping support unit 212 of the customer terminal 2 displays this in-store information on the display unit 23 according to the operation of the operator (step S86). For example, when an electronic coupon that gives a privilege such as point grant when visiting the store is included in the shopping support information, the shopping support unit 212 of the customer terminal 2 displays a privilege grant screen according to the contents of the electronic coupon.

  In addition, when shopping support information (map information) is included in the in-store information, the shopping support unit 212 of the customer terminal 2 displays a shopping support screen (not shown) indicating the sales position of the candidate product according to a predetermined operation. ) Is displayed. Here, the predetermined operation is, for example, an operation of the button B3 provided in the first area A1. On the shopping support screen, the product name of each candidate product is displayed on the map image representing the inside of the store together with the sales position icon indicating the sales position.

  Thus, according to the shopping support process, the sales position of the candidate product included in the shopping list (purchase schedule information) in the store can be presented to the customer via the customer terminal 2. Thereby, since it is possible to support the purchase of the candidate product at the own store, it is possible to improve the convenience of the customer related to shopping and to promote the visit to the own store.

  In the shopping support process, purchase schedule information is acquired from the customer terminal 2 when the customer visits the store, but additional information may also be acquired. In this case, it can be easily handled by adding a data area for storing additional information to the purchased product management table T4.

  Next, the merchandise sales data processing performed by the POS terminal 5 when purchasing merchandise will be described. FIG. 33 is a flowchart illustrating an example of a procedure of merchandise sales data processing.

  First, the terminal information acquisition unit 511 of the POS terminal 5 acquires the customer ID, purchase schedule information, and additional information held in the customer terminal 2 (step S91). Here, the customer ID, purchase schedule information, and additional information acquisition method are not particularly limited. For example, it is good also as a form acquired directly from the customer terminal 2 using near field communication I / F57. Further, the customer ID acquired from the customer terminal 2 may be used as a search key, and purchase schedule information and additional information may be acquired from the purchased product management table T4.

  The product information acquisition unit 512 of the POS terminal 5 reads the product information (product name, unit price, etc.) corresponding to the product ID based on the product ID of the purchased product actually purchased, which is read by the code scanner 55. Obtained from the management table T3 (step S92).

  The sales registration unit 513 of the POS terminal 5 determines whether the candidate product has been purchased by determining whether the product name of the purchased product acquired by the product information acquisition unit 512 matches each candidate product included in the shopping list. It is determined whether or not (step S93). When a product other than the candidate product is purchased (step S93; No), the sales registration unit 513 performs sales registration of the purchased product based on the product information acquired by the product information acquisition unit 512 (step S96).

  If it is determined that the candidate product has been purchased (step S93; Yes), the sales registration unit 513 of the POS terminal 5 determines whether or not an electronic coupon provided from the store is added to the candidate product as additional information. Is determined (step S94). If it is determined that an electronic coupon has been added (step S94; Yes), the sales registration unit 513 of the POS terminal 5 registers the sales of the purchased product at a unit price to which the electronic coupon is applied (step S95). . If no electronic coupon is added, the sales registration of the purchased product is performed at the normal unit price included in the product information (step S94; No).

  The control unit 51 of the POS terminal 5 repeatedly executes steps S92 to S96 until the operator operates the fastening key (step S97; No). When the closing key is operated (step S97; Yes), the purchase history generation unit 514 of the POS terminal 5 generates purchase history information indicating a breakdown of the transaction (step S98). Note that the purchase history information includes the product name, product ID, unit price, and the like of the purchased product.

  Then, the purchase history output unit 515 of the POS terminal 5 transmits (outputs) the purchase history information generated by the purchase history generation unit 514 to the store server 4 and prints it out as a receipt from the printer 54 (step S99). In addition, when transmitting purchase history information to the store server 4, a corresponding customer ID is added and transmitted. Further, instead of the receipt printout, purchase history information may be transmitted (output) to the customer terminal 2.

  Thus, according to the product sales data processing, the electronic coupon provided from the store at the time of creating the shopping list can be applied when purchasing the candidate product. As a result, customers who purchase candidate products can enjoy the benefits that were notified at the time of creating the shopping list without being aware of the benefits, so they can prevent forgetting to use electronic coupons and Convenience can be improved.

  Next, the candidate merchandise consumption process performed after the candidate merchandise is purchased will be described. FIG. 23 is a flowchart illustrating an example of a procedure for candidate merchandise consumption processing.

  First, when the purchase history management unit 417 of the store server 4 receives a customer ID and purchase history information from each POS terminal 5 in the store (step S101), the purchase history management unit 417 uses the set of the customer ID and purchase history information as the first ID of the own device. 2 Store in the purchase history management table T5 (step S102).

  Next, the purchase completion setting unit 418 of the store server 4 sets the actually purchased candidate product among the candidate products included in the purchase schedule information to be purchased (step S103). Specifically, the purchased setting unit 418 includes, for the same customer ID, the purchased product included in the purchase history information stored by the purchase history management unit 417, and the candidate product included in the purchase schedule information in the purchased product management table T4. Compare The purchased setting unit 418 sets the purchased information in the purchased product management table T4 to “purchased” for the candidate product that matches the product name (specific name, ordinary name) of the purchased product.

  Next, the purchase setting unit 418 of the store server 4 transmits the set of the customer ID and purchase history information to the center server 3 (step S104).

  On the other hand, the application processing unit 315 of the center server 3 stores the received customer ID and purchase history information in the first purchase history management table T2 (step S105).

  The application processing unit 315 of the center server 3 executes an application processing of the purchased candidate product from the purchase schedule information in the shopping list management table T1 corresponding to the customer ID stored in the first purchase history management table T2 ( Step S106). Here, the erase process may be, for example, deleting the corresponding candidate product from the purchase schedule information, or adding flag information indicating the purchase to the corresponding candidate product.

  Next, the consumption processing unit 315 of the center server 3 transmits the purchase history information to the customer terminal 2 of the customer who has the customer ID that is the object of the consumption process (step S107).

  On the other hand, the shopping list creation support unit 211 of the customer terminal 2 stores the purchase history information in the storage unit 28 (step S108). Next, the shopping list creation support unit 211 of the customer terminal 2 executes an application process similar to the application processing unit 315 of the center server 3 (step S109). Then, the shopping list creation support unit 211 of the customer terminal 2 changes the display of the candidate products that have been purchased based on the purchase schedule information that has been subjected to the elimination process (step S110).

  For example, when a purchased candidate product is deleted from the purchase schedule information by the deletion process, the shopping list creation support unit 211 of the customer terminal 2 hides the candidate product. In addition, when flag information indicating purchase is added to a candidate product that has already been purchased by the elimination process, the candidate product is displayed by adding a strike-through line or the like to indicate that it has been purchased.

  In this way, according to the candidate product application process, when the candidate product is actually purchased, the candidate product may be deleted from the shopping list or notified that it has been purchased on the shopping list. it can. Thereby, since the purchase situation of candidate goods can be reflected on a shopping list, the convenience concerning the purchase of candidate goods can be improved.

  Further, the consumption process is not limited to the consumption process after purchase. The cancellation process is the same even when the customer cancels the purchase, for example. In this case, the shopping list creation support unit 211 as the third input unit of the customer terminal 2 transmits the product ID of the candidate product that has been deleted and information indicating that it has been deleted to the center server 3. And the consumption process part 315 of the center server 3 should just perform a consumption process using the received information.

  Next, non-buy analysis processing performed by the non-buy analysis processing unit 214 of the customer terminal 2 will be described. The non-purchase analysis processing unit 214 of the customer terminal 2 collects information used for analyzing the cause of being registered in the shopping list but not purchased. FIG. 24 is a flowchart illustrating an example of the procedure of non-buy analysis processing performed by the non-buy analysis processing unit 214 of the customer terminal 2.

  First, the non-purchase analysis processing unit 214 of the customer terminal 2 determines whether or not there is an input for deleting purchase schedule information (step S121).

  When there is an input to delete the purchase schedule information (step S121; Yes), the non-purchase analysis processing unit 214 as the storage unit of the customer terminal 2 generates non-buy information indicating that the purchase schedule information has been deleted. Is stored in the storage unit 28 (step S122). Here, the non-purchase information includes a product ID of a product that has not been purchased and information that includes the reason why the product has not been purchased. The information including the reason why the product was not purchased is input information that is the reason why the non-purchase analysis processing unit 214 determines that the product has not been purchased. For example, if there is an input for deleting the purchase schedule information, the non-purchase information is information indicating a deletion input. By collecting and analyzing information including the reason why it was not purchased, for example, many consumers were interested in a product with a lot of information indicating deletion input, but the purchase was canceled. I understand that.

  Next, the non-purchase analysis processing unit 214 serving as an output unit of the customer terminal 2 transmits non-buy information to the center server 3 (step S123).

  On the other hand, when there is no input for deleting the purchase schedule information (step S121; No), the unpurchasing analysis processing unit 214 as the second input means of the customer terminal 2 performs shopping using the shopping list, and purchase history It is determined whether information has been received (step S124). When purchase history information has not been received (step S124; No), the non-purchase analysis processing unit 214 of the customer terminal 2 returns to step S121.

  On the other hand, when the purchase history information is received (step S124; Yes), the non-purchase analysis processing unit 214 as the first determination unit of the customer terminal 2 determines whether or not the purchase schedule information is included in the received purchase history information. Determination is made (step S125).

  If the purchase schedule information is not included in the received purchase history information (step S125; No), the non-purchase analysis processing unit 214 of the customer terminal 2 includes the same type of product as the purchase schedule information in the purchase history information. It is determined whether it is included (step S126).

  The same type of product refers to the same product category. For example, when A milk whose product category is raw milk is registered as purchase schedule information, and B milk whose raw product category is raw milk is included in the purchase history information, non-buy analysis of the customer terminal 2 The processing unit 214 determines that the same type of product as the product of the purchase schedule information is included in the purchase history information.

  When a product of the same type as the product of the purchase schedule information is not included in the purchase history information (step S126; No), the non-buy analysis processing unit 214 of the customer terminal 2 has not purchased the product of the purchase schedule information. Non-buying information indicating this is generated and stored in the storage unit 28 (step S127).

  On the other hand, when the same type of product as the product of the purchase schedule information is included in the purchase history information (step S126; Yes), the non-buy analysis processing unit 214 of the customer terminal 2 purchases another product of the same type. Therefore, non-purchase information indicating that the product of the purchase schedule information has not been purchased is generated and stored in the storage unit 28 (step S128). At this time, the non-purchase analysis processing unit 214 of the customer terminal 2 generates non-purchase information by including the product ID of the purchased product instead of the candidate product in the information including the reason why the purchase was not made.

  On the other hand, if the purchase schedule information is included in the received purchase history information (step S125; Yes), the non-purchase analysis processing unit 214 of the customer terminal 2 has been purchased at the purchase planned store set in the purchase schedule information. It is determined whether or not (step S129). Specifically, the non-purchase analysis processing unit 214 of the customer terminal 2 makes a purchase at the purchase planned store by comparing the purchase planned store ID set in the purchase planned information with the store ID set in the purchase history information. It is determined whether or not it has been done.

  When it is not purchased at the purchase planned store set in the purchase schedule information (step S129; No), the non-purchase analysis processing unit 214 of the customer terminal 2 is not purchased at the store planned for purchase because it was purchased at another store. Non-buying information indicating this is generated and stored in the storage unit 28 (step S130). At this time, the non-purchase analysis processing unit 214 of the customer terminal 2 generates non-buy information by including the store ID of the store purchased in place of the store planned for purchase in the information including the reason for not purchasing.

  When a purchase is made at a purchase planned store set in the purchase schedule information (step S129; Yes), the non-buy analysis processing unit 214 of the customer terminal 2 generates non-buy information on the assumption that the product of the purchase schedule information has been purchased. The process ends without

  In the above analysis process, the customer terminal 2 performs the non-buy analysis process. However, the center server 3 and the store server 4 may perform the non-buy analysis process.

  Next, analysis processing performed by the analysis processing unit 419 of the store server 4 will be described. Based on the data stored in the purchased product management table T4, the analysis processing unit 419 of the store server 4 analyzes the characteristics of each customer and the relationship between the candidate product and the actually purchased product. Below, the analysis process which analyzes the characteristic of each customer is demonstrated as an example of the analysis process which the analysis process part 419 of the shop server 4 performs.

  FIG. 25 is a flowchart illustrating an example of a procedure of analysis processing performed by the analysis processing unit 419 of the store server 4. First, the analysis processing unit 419 of the store server 4 extracts records (purchase schedule information and purchased information) stored in the purchased product management table T4 for each customer ID (step S131). Next, the analysis processing unit 419 of the store server 4 calculates, as a purchase rate, the ratio of candidate products for which “purchased” is set in the purchased information in all candidate products included in the purchase schedule information from the extracted records ( Step S132). Then, the analysis processing unit 419 of the store server 4 outputs the calculated purchase rate of each customer (customer ID) to the display unit 43 or the like as an analysis result (step S133).

  In this way, according to the analysis process, it is possible to grasp how much of the candidate products that each customer has input to the shopping list from the output analysis result is purchased at the store. Further, on the store side, based on the purchase rate of each customer obtained as a result of the analysis, a service tailored to the customer (such as an electronic coupon) can be provided to further promote the store visit.

  In the analysis process, the store server 4 executes the analysis process. However, the customer terminal 2 or the center server 3 may execute the analysis process.

  Further, the analysis process may be not only the calculation of the purchase rate but also an analysis related to the ordering of products using the purchase schedule information to which the remind setting is added. In the remind setting, the planned purchase date and time and the planned purchase store are set for the candidate product. Therefore, the purchase planned store that has received the candidate product and the planned purchase date and time can be used for analyzing the order of the product.

  The purchase schedule information includes input identification information having information that can identify the input method and information that can identify the advertisement used for the input. Accordingly, by receiving the purchase schedule information, the center server 3 and the store server 4 can also analyze the effect of the promotion of the product indicated by the purchase schedule information.

  The center server 3 and the store server 4 may be configured to receive information used for analysis and perform analysis processing using another information processing apparatus.

Next, analysis processing performed by the prediction analysis processing unit 317 of the center server 3 will be described.
The prediction analysis processing unit 317 of the center server 3 analyzes the sales of the product based on the data stored in the shopping list management table T1. Hereinafter, as an example of the prediction analysis process performed by the prediction analysis processing unit 317 of the center server 3, a prediction analysis process for analyzing the sales of the product before the sale will be described.

  First, the prediction analysis processing unit 317 of the center server 3 extracts a product before sale using the sale start date of the product included in the product information of the purchase schedule information in the shopping list management table T1. And the prediction analysis process part 317 of the center server 3 produces the ranking of the registration number of the purchase plan information of the goods before sale. This ranking shows the degree of attention of products before release. Therefore, it is possible to predict the sales of the product before release.

  In the analysis process, the center server 3 executes the prediction analysis process. However, the customer terminal 2 or the store server 4 may execute the prediction analysis process.

  As described above, according to the shopping support system 1 according to the present embodiment, the customer terminal 2 receives input of candidate products that are purchase candidate products and input of purchase history information that is purchase history of products. And customer terminal 2 judges candidate goods which were not purchased using candidate goods and purchase history information. The customer terminal 2 that has determined the unpurchased product stores the non-purchase information including the product ID of the unpurchased product and information including the reason for not purchasing the product in the storage unit 28. Then, the customer terminal 2 transmits the non-purchase information stored in the storage unit 28 to the center server 3 or the like. Therefore, the customer terminal 2 can output information that can analyze the reason for not purchasing.

  As mentioned above, although embodiment of this invention was described, these embodiment is shown as an example and is not intending limiting the range of invention. These embodiments can be implemented in various other forms, and various omissions, replacements, changes, and combinations can be made without departing from the spirit of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  In the above-described embodiment, it is described that the remind setting is set for each product. However, the remind setting may be set for each shopping list.

  In the above-described embodiment, the remind storage control unit 316 of the center server 3 is described as transmitting to the store server 4 after changing the format of the remind setting. However, the remind storage control unit 316 of the center server 3 may transmit it to the store server 4 without changing the form of the remind setting.

  In addition, in the said embodiment, although it outputs by transmitting purchase schedule information, the output form is not restricted to this. The purchase schedule information may be output to another storage medium or printed.

  In the above embodiment, the center server 3 includes a concept called a cloud computer. That is, the center server 3 may be a server group including a plurality of servers. For example, the center server 3 may transmit information to another server apparatus and cause the server server as the transmission destination to execute the process in order to execute the various processes of the above embodiment. Also in this form, the center server 3 can provide a function as SaaS (Software as a Service) which is a kind of cloud computing.

  Moreover, you may comprise so that the program run with each terminal of the said embodiment may be provided by previously incorporating in ROM, a memory | storage part, etc. The program may be provided by being recorded in a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD in an installable or executable format file. Good.

  Further, the program may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program may be provided or distributed via a network such as the Internet.

DESCRIPTION OF SYMBOLS 1 Shopping support system 2 Customer terminal 211 Shopping list creation support part 212 Shopping support part 213 Remind setting part 214 Non-purchase analysis processing part 3 Center server 311 Intermediary processing part 312 Comment addition part 313 Standard product addition part 314 Regular purchase product addition part 315 Insertion processing unit 316 Remind storage control unit 317 Prediction analysis processing unit 4 Store server 411 Product extraction unit 412 Benefit granting unit 413 Additional information providing unit 414 Customer ID acquisition unit 415 Purchase plan acquisition unit 416 In-store information provision unit 417 Purchase history management unit 418 Purchased setting unit 419 Analysis processing unit 420 Remind setting processing unit 5 POS terminal 511 Terminal information acquisition unit 512 Product information acquisition unit 513 Sales registration unit 514 Purchase history generation unit 515 Purchase history output unit 6 Signage terminal 611 Content playback unit 12 purchase request unit

JP 2009-59173 A

Claims (5)

First input means for receiving input of candidate products that are candidates for purchase;
A second input means for receiving an input for designating a store where the candidate product is to be purchased;
Third input means for receiving an input of the purchase history of the candidate product;
Not included in the purchase history of the store in which the second input unit receives, if it contains the candidate item to the purchase history of another store different from the store, receiving said second input means a first judging means judges that the candidate item was not purchased at the store was,
Wherein said candidate item first determination means determines that not purchased, stored why the candidate item has not been purchased to store the Boycott information including that due purchased in the another store in the storage unit Means,
Output means for outputting the non-buying information stored in the storage unit;
Shopping support device with A fourth input means for receiving an input to be deleted from the candidate product;
The shopping support apparatus according to claim 1. A second determination means for determining whether or not the same type of product as the candidate product is included;
The shopping support apparatus according to claim 1 or 2 . Non-purchase information including the candidate product output from the shopping support device according to any one of claims 1 to 3 and the reason that the candidate product was not purchased because it was purchased at another store. Receiving means for receiving;
A storage unit for storing the non-buying information received by the receiving means;
Output means for outputting the non-buying information stored in the storage unit;
A server device comprising: Computer
First input means for receiving input of candidate products that are candidates for purchase;
A second input means for receiving an input for designating a store where the candidate product is to be purchased;
Third input means for receiving an input of the purchase history of the candidate product;
Not included in the purchase history of the store in which the second input unit receives, if it contains the candidate item to the purchase history of another store different from the store, receiving said second input means a first judging means judges that the candidate item was not purchased at the store was,
Wherein said candidate item first determination means determines that not purchased, stored why the candidate item has not been purchased to store the Boycott information including that due purchased in the another store in the storage unit Means,
Output means for outputting the non-buying information stored in the storage unit;
Program to make it function.

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