JP5648104B2 - Member store information providing system, member store information providing method, and member store information providing program - Google Patents

Description

  The present invention relates to a member store information providing system, a member store information providing method, and a member store information providing program. The present invention also relates to a product purchase support system, a product purchase support method, and a product purchase support program that support the purchase of products.

  Conventionally, for example, each product is specified with product number information including store information that specifies at least a store that sells the product, and the store sells the product while disclosing the product number information. A homepage for each consumer, a product information page that displays information on each product corresponding to the product number information input from the consumer on this homepage, and a product that enables purchase of the product disclosed by this product information page There has been a technology in which a purchase support site in cooperation with each store having a purchase page is operated, and an administrator notifies the store of a product purchased through the product purchase page (for example, Patent Document 1 below) See).

  Further, it is a product information providing system that includes a terminal device that is conventionally used by a user and a user memo management device to which the terminal device can be connected via a network. Product information acquisition means for acquiring product information related to the specified product and user identification information individually assigned to the user, and user identification acquired using the acquired product information as user memo information Product information storage means for storing information in association with information, and a memo information acquisition means for the terminal device to acquire stored memo information corresponding to the user identification information of the user who uses the user from the user memo management device; And a memo information display means for displaying the acquired memo information (see, for example, Patent Document 2 below). .

JP 2001-297231 A JP 2007-115220 A

  However, in the conventional techniques including Patent Documents 1 and 2 described above, it is unclear what kind of product the customer actually looks at and what kind of product is compared before purchasing the product. For this reason, it is difficult for stores that provide products to determine the direction of what kind of products will be handled in the future, and depending on the store, there may be a product lineup selected based on biased selection eyes such as the clerk's preference there were. As a result, there has been a problem that sufficient sales have not been promoted.

  Moreover, in the technique described in Patent Document 1 described above, since it is a purchase support site in cooperation with each store, it is difficult to compare similar products of different stores. For this reason, there is a problem that the customer may purchase the product without sufficient consideration, and the customer's satisfaction at the time of purchasing the product cannot be satisfied.

  In addition, in the technique described in Patent Document 1 described above, since the memo information cannot be associated with the actually purchased product, the customer actually creates the memo information about what product, and the created memo information There was a problem that it was not possible to grasp how the product was purchased. For this reason, there is a problem that stores that provide products cannot expect the use of memo information created by customers, and it is still difficult to determine the direction of what products will be handled in the future.

  The present invention provides a product purchase support system, a product purchase support method, and a product purchase support program capable of improving customer satisfaction when purchasing a product in order to eliminate the above-described problems caused by the conventional technology. With the goal. It is another object of the present invention to provide a member store information providing system, a member store information providing method, and a member store information providing program.

  In order to solve the above-described problems and achieve the object, a member store information providing system according to the present invention is a member store information providing system in which a store device installed in a store and a server are connected via a network, The store apparatus receives, for each desired product displayed in the store by a customer who has visited the store, a reception unit that receives input of customer information of the customer, and the customer information input by the reception unit Storage means for associating and storing product information relating to a desired product, and transmission means for transmitting customer information and product information stored in the storage means to the server via a network, the server comprising: Registration information receiving means for receiving customer information and product information transmitted from the store apparatus, and product information received by the registration information receiving means Storage means for storing each customer information, Web page creation means for creating a Web page related to product information for each customer based on the product information and customer information stored in the storage means, and the Web page creation means A registration request for registering the created web page information in a web server so that the customer can browse, and a purchase request for receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information from the customer terminal device Based on the purchase request information of the purchased item received by the purchase request information receiving unit, the payment executing unit for executing the payment of the purchased item, the information receiving unit, the store of the store that has transmitted the information on the purchased item The purchase information and information related to the payment executed by the payment execution means are transmitted to the store apparatus and stored in the storage means Purchase information transmission means for transmitting the purchase information to the store apparatus of the store that has transmitted information of the same category of the purchased product (hereinafter referred to as “non-purchased product”). It is characterized by.

  The member store information providing system according to the present invention is a member store information providing system in which a store device and a server are connected via a network, and the store device is provided to the store by a customer who has visited the store. A receiving unit that receives input of customer information of the customer for each desired product displayed; and a storage unit that stores the customer information input by the receiving unit in association with the product information relating to the desired product; And transmitting means for transmitting the customer information and product information stored in the storage means to the server via a network, wherein the server receives the customer information and product information transmitted from the store apparatus. An information receiving means; a storage means for storing the product information received by the registration information receiving means for each customer information; Based on the merchandise information and customer information, an e-mail creating means for creating an e-mail regarding the product information for each customer, and the e-mail created by the e-mail creating means A transmitting means for transmitting to an e-mail address; a purchase request information receiving means for receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information from a customer terminal device; and a settlement for executing settlement of the purchased product Based on the purchase request information of the purchased item received by the execution unit and the purchase request information receiving unit, the purchase information and the settlement execution unit are executed to the store apparatus of the store that transmitted the information of the purchased item. Among the products stored in the storage means, the products of the same classification as the purchased product Characterized by comprising a purchase information transmitting means for transmitting said purchase information to the shop apparatus stores information transmitted to the "non-purchases" hereinafter), a.

  Further, in the member store information providing system according to the present invention, in the above invention, the receiving unit of the store apparatus reads an IC chip attached to each product and reads the customer information read into the IC chip. And an input is performed by writing customer information of the customer into the IC chip.

  In addition, the member store information providing system according to the present invention is the non-purchasing reason information receiving means for receiving the reason information regarding the reason why the non-purchased product has not been purchased from the customer terminal device. And reason information transmitting means for transmitting the reason information received by the non-purchase reason information receiving means to the store apparatus of the store that has transmitted the information on the non-purchased product.

  Further, in the member store information providing system according to the present invention, in the above invention, the non-purchase reason information receiving means receives information on an improvement request for the purchased product from the customer terminal device, and the reason information transmitting means The non-purchase reason information receiving means transmits information related to the purchase request for the purchased item to the store apparatus of the store that has transmitted the purchased item information.

  The member store information providing method according to the present invention is a member store information providing method used in a member store information providing system in which a store apparatus installed in a store and a server are connected via a network, and the store apparatus includes For each desired product displayed in the store, a reception step for receiving input of customer information of the customer and the customer information input in the reception step are executed by the customer who visits the store A storage step of storing the product information related to the product in the first storage unit, and a transmission step of transmitting the customer information and the product information stored in the first storage unit to the server via the network; A registration information receiving step for receiving customer information and product information transmitted from the store apparatus, and causing the server to execute, and the registration information receiving step Therefore, based on the storage process for storing the received product information in the second storage unit for each customer information, and the product information and customer information stored in the second storage unit, the Web related to the product information for each customer A web page creation step for creating a page, a registration step for registering the web page information created by the web page creation step in a web server so that the customer can browse, and a product ( Purchase request information receiving step for receiving purchase request information (hereinafter referred to as “purchased product”), a settlement executing step for executing settlement of the purchased product, and a purchase request for the purchased product received by the purchase request information receiving step. On the basis of the information, the purchase information and the settlement executed by the settlement execution step to the store apparatus of the store that transmitted the purchase product information. To the store apparatus of the store that has transmitted the information of the product of the same classification as the purchased product (hereinafter referred to as “non-purchased product”) among the products stored in the second storage unit. And a purchase information transmitting step for transmitting purchase information.

  The member store information providing method according to the present invention is a member store information providing method used in a member store information providing system in which a store device and a server are connected by a network, and the store device executes the store. For each desired product displayed in the store by the customer who visited the store, a reception step for receiving the customer information of the customer, and the customer information input in the reception step for the desired product And storing in the first storage unit in association with the server, and transmitting the customer information and product information stored in the first storage unit to the server via a network, Received by the registration information receiving step and the registration information receiving step of receiving customer information and product information transmitted from the store apparatus. Based on the storage step of storing the product information in the second storage unit for each customer information and the product information and customer information stored in the second storage unit, an e-mail about the product information for each customer is created An e-mail creating process, a sending process for sending the e-mail created by the e-mail creating process to a pre-registered mail address of the customer, and a product (hereinafter referred to as “purchase”) from the customer terminal device The purchase request information receiving step for receiving the purchase request information), the settlement executing step for executing the settlement of the purchased product, and the purchase request information for the purchased product received by the purchase request information receiving step. The purchase information and the information related to the settlement executed by the settlement execution step are sent to the store apparatus of the store that transmitted the information on the purchased product. In addition, the purchase information is transmitted to the store apparatus of the store that has transmitted the information of the product of the same classification as the purchased product (hereinafter referred to as “non-purchased product”) among the products stored in the second storage unit. And a purchase information transmission step.

  A member store information providing program according to the present invention is a member store information providing program used in a member store information providing system in which a store device installed in a store and a server are connected via a network, A reception process for receiving the customer information of the customer for each desired product displayed at the store by the customer who has visited the store, and the customer information input by the reception process as the desired product. A storage step of associating with the product information and storing in the first storage unit, and a transmission step of transmitting the customer information and product information stored in the first storage unit to the server via the network are executed. A registration information receiving step for receiving customer information and product information transmitted from the store apparatus, and a registration information receiving step. The product information received in this manner is stored in the second storage unit for each customer information, and based on the product information and customer information stored in the second storage unit, the Web related to the product information for each customer A web page creation step for creating a page, a registration step for registering the web page information created by the web page creation step in a web server so that the customer can browse, and a product ( Purchase request information receiving step for receiving purchase request information (hereinafter referred to as “purchased product”), a settlement executing step for executing settlement of the purchased product, and a purchase request for the purchased product received by the purchase request information receiving step. Based on the information, the purchase information and the settlement executed by the settlement execution step to the store apparatus of the store that transmitted the information of the purchased product The purchase is made to the store apparatus of the store that has transmitted the information of the product (hereinafter referred to as “non-purchased product”) of the same category as the purchased product among the products stored in the second storage unit. And a purchase information transmission step of transmitting information.

  A member store information providing program according to the present invention is a member store information providing program used in a member store information providing system in which a store device and a server are connected via a network, and the store device visits the store. For each desired product displayed in the store by the customer, a reception step for receiving input of customer information of the customer, and associating the customer information input by the reception step with the product information relating to the desired product And storing in the first storage unit, and transmitting the customer information and product information stored in the first storage unit to the server via the network, and causing the server to A registration information receiving step for receiving customer information and product information transmitted from the store apparatus, and a merchandise received by the registration information receiving step. An electronic device that creates an e-mail related to product information for each customer based on the storage step of storing information in the second storage unit for each customer information and the product information and customer information stored in the second storage unit A mail creation step, a transmission step of sending the email created by the email creation step to the email address of the customer registered in advance, and a product (hereinafter referred to as “purchased product”) from the customer terminal device The purchase request information receiving step for receiving purchase request information), a settlement execution step for executing settlement of the purchased product, and the purchase request information for the purchased product received by the purchase request information receiving step. The purchase information and the information related to the settlement executed by the settlement execution step are transmitted to the store apparatus of the store that transmitted the information of the purchased product. At the same time, among the products stored in the second storage unit, the purchase information is transmitted to the store apparatus of the store that has transmitted the information of the same type of product as the purchased product (hereinafter referred to as “non-purchased product”). And a purchase information transmission step.

In order to solve the above-described problems and achieve the object, a product purchase support system according to the present invention is a product purchase support system in which a store apparatus installed in a store and a server are connected via a network. For each desired product displayed in the store by the customer who visited the store, the device accepts the customer information input of the customer, and the customer information input by the accepting unit is the desired information. Storage means for associating and storing product information relating to a product, and transmission means for transmitting customer information and product information stored in the storage means to the server via a network, wherein the server includes the store Registration information receiving means for receiving customer information and merchandise information transmitted from the apparatus, and merchandise information received by the registration information receiving means. Created by storage means for storing each information, web page creation means for creating a web page related to product information for each customer based on the product information and customer information stored in the storage means, and created by the web page creation means And a registration unit that registers the web page information in a web server so that the customer can browse the web page information.
The product purchase support system according to the present invention is a product purchase support system in which a store device and a server are connected via a network, and the store device is displayed in the store by a customer who has visited the store. Receiving means for receiving the customer information of the customer for each desired product, storage means for storing the customer information input by the receiving means in association with the product information relating to the desired product, A registration means for receiving the customer information and the product information transmitted from the store apparatus, wherein the server receives the customer information and the product information stored in the storage means via the network. Means, storage means for storing the product information received by the registration information receiving means for each customer information, and stored in the storage means Based on the merchandise information and customer information, an e-mail creating means for creating an e-mail related to the product information for each customer, and the e-mail created by the e-mail creating means for the customer's pre-registered mail Transmitting means for transmitting to an address.
In addition, in the product purchase support system according to the present invention, in the above invention, the reception unit of the store apparatus reads an IC chip attached to each product and the customer information written on the IC chip. And the customer inputs information by writing customer information of the customer into the IC chip.
The product purchase support system according to the present invention, in the above invention, purchase request information receiving means for receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information from a customer terminal device, Based on the purchase request information of the purchased item received by the purchase request information receiving unit and the payment executing unit for executing the payment of the purchased item, the purchase information to the store apparatus of the store that has received the registration information of the purchased item And purchase information transmission means for transmitting information related to the payment executed by the payment execution means.
Further, the product purchase support system according to the present invention, in the above invention, purchase request information receiving means for receiving purchase request information of a product related to the product information (hereinafter referred to as “purchased product”) from the customer terminal device, Based on the purchase request information of the purchased product received by the purchase request information receiving means, registration information of products other than the purchased product and competing with the purchased product (hereinafter referred to as “non-purchased product”) Purchase information transmitting means for transmitting the purchase information to the store apparatus of the received store.
In addition, the product purchase support system according to the present invention is the above-described invention. The reason information received by the information receiving means is transmitted to the store apparatus of the store that has received registration information of a product other than the purchased product and competing with the purchased product (hereinafter referred to as “non-purchased product”). And a reason information transmitting means.
The product purchase support method according to the present invention is a product purchase support method used in a product purchase support system in which a store device installed in a store and a server are connected via a network, and the store device executes the method. For each desired product displayed in the store by the customer who visited the store, a reception step for receiving input of customer information of the customer, and the customer information input in the reception step is applied to the desired product A storage step of storing in the first storage unit in association with the product information; a transmission step of transmitting customer information and product information stored in the first storage unit to the server via the network; and A registration information receiving step for receiving customer information and product information transmitted from the store apparatus; A web page related to product information for each customer based on the storage step for storing the product information for each customer information in the second storage unit and the product information and customer information stored in the second storage unit And a registration step of registering the web page information created by the web page creation step in a web server so that the customer can browse the web page information.
The product purchase support method according to the present invention is a product purchase support method used in a product purchase support system in which a store apparatus and a server are connected via a network, and the store apparatus executes the store purchase apparatus. For each desired product displayed by the customer in the store, a reception step for receiving input of customer information of the customer, and associating the customer information input in the reception step with product information relating to the desired product A storage step of storing in the first storage unit, a transmission step of transmitting customer information and product information stored in the first storage unit to the server via the network, and causing the server to execute the store A registration information receiving step for receiving customer information and product information transmitted from the apparatus, and the product information received by the registration information receiving step. A storage step of storing each information in the second storage unit, and an email creation step of creating an email related to the product information for each customer based on the product information and customer information stored in the second storage unit And a transmission step of transmitting the email created by the email creation step to the email address of the customer registered in advance.
The product purchase support program according to the present invention is a product purchase support program used in a product purchase support system in which a store device installed in a store and a server are connected via a network, and the store device includes the store For each desired product displayed in the store by the customer who visited the store, a reception step for receiving the customer information of the customer, and the customer information input in the reception step for the desired product Storing the first storage unit in association with the first storage unit, and transmitting the customer information and the product information stored in the first storage unit to the server via a network, The registration information receiving step for receiving the customer information and the product information transmitted from the store apparatus to the server, and the registration information receiving step. A storage step for storing the product information for each customer information in the second storage unit, and a Web page related to the product information for each customer based on the product information and customer information stored in the second storage unit A Web page creation step to be created and a registration step in which the Web page information created by the web page creation step is registered in a Web server so that the customer can view the web page information are executed.
The product purchase support program according to the present invention is a product purchase support program used in a product purchase support system in which a store device and a server are connected via a network, and the store device is provided by a customer who visits the store. , For each desired product displayed in the store, a receiving step for receiving the customer information of the customer, and the customer information input by the receiving step is associated with the product information for the desired product. A storage step of storing in one storage unit, and a transmission step of transmitting customer information and product information stored in the first storage unit to the server via a network, and causing the server to store the store Registration information receiving step for receiving customer information and product information transmitted from the apparatus, and product information received by the registration information receiving step E-mail creation for creating an e-mail related to the product information for each customer based on the storage step of storing in the second storage unit for each customer information and the product information and customer information stored in the second storage unit And a transmitting step of transmitting the e-mail created by the e-mail creating step to a mail address of the customer registered in advance.

  According to the member store information providing system, member store information providing method, member store information providing program, product purchase support system, product purchase support method, and product purchase support program according to the present invention, the customer is satisfied with the customer. Since it is possible to select a certain product, it is possible to improve customer satisfaction when purchasing the product.

It is explanatory drawing which shows the system configuration | structure of the goods purchase assistance system of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of the shop apparatus of embodiment concerning this invention. It is a block diagram which shows the hardware constitutions of a computer apparatus. It is explanatory drawing (the 1) which shows the hardware constitutions of a customer terminal device. It is explanatory drawing (the 2) which shows the hardware constitutions of a customer terminal device. It is explanatory drawing which shows the functional structure of the goods purchase assistance system of embodiment concerning this invention. It is explanatory drawing which shows an example of favorite registration DB. It is explanatory drawing which shows an example of registration list DB. It is explanatory drawing which shows an example of customer DB. It is a flowchart which shows the process procedure of a shop terminal among the process procedures of the goods purchase assistance system of embodiment concerning this invention. It is a flowchart (the 1) which shows the process sequence of a server among the process sequences of the goods purchase assistance system of embodiment concerning this invention. It is a flowchart (the 2) which shows the process sequence of a server among the process sequences of the goods purchase assistance system of embodiment concerning this invention. It is a flowchart (the 3) which shows the process sequence of a server among the process sequences of the goods purchase assistance system of embodiment concerning this invention. It is explanatory drawing (the 1) which shows the example of a display screen displayed on a customer terminal device. It is explanatory drawing (the 2) which shows the example of a display screen displayed on a customer terminal device.

  With reference to the accompanying drawings, preferred embodiments of a member store information providing system, member store information providing method, member store information providing program, product purchase support system, product purchase support method, and product purchase support program according to the present invention will be described below. A form is demonstrated in detail.

(System configuration of product purchase support system)
First, a system configuration of a product purchase support system according to an embodiment of the present invention will be described. FIG. 1 is an explanatory diagram showing a system configuration of a product purchase support system according to an embodiment of the present invention.

  In FIG. 1, a product purchase support system according to an embodiment of the present invention includes a store apparatus 101, a server 102, a Web server 103, and customer terminal apparatuses 104 (104a, 104b). . In the product purchase support system, the store apparatus 101, the server 102, the Web server 103, and the customer terminal apparatus 104 are connected to a network 105 such as the Internet.

  The store apparatus 101 is installed in each store constituting the product purchase support system. In the store, an IC chip (see FIG. 2) is attached to each product. The IC chip is preferably attached to each product, but may be attached to a display shelf in which the same product is lined up in correspondence with the display position of the product.

  The IC chip stores product information of the corresponding product. The merchandise information may be a merchandise ID that can identify the merchandise, for example. In addition to the product ID, the IC chip may store a store ID of a store that provides the product. As long as the product ID can identify the store that provided the corresponding product, only the product ID may be used. Further, only the product ID may be stored in the IC chip.

  The IC chip can write customer information. Information is written to the IC chip when, for example, a customer who visits a store is interested in a product displayed in the store. The customer information may be information that can identify the customer, and may be a customer ID such as a card number attached to a credit card, for example.

  In a store, an IC chip provided on a card such as a credit card or a card reader that reads a customer ID recorded on a magnetic tape, and an IC writer (or an operator) that writes the customer ID read by the card reader on the corresponding IC chip (or IC reader / writer) is provided (see FIG. 2).

  In operation of the product purchase support system, for example, a customer or a store clerk reads a customer ID using a card reader, and then holds the IC chip attached to the product desired by the customer over the IC writer, etc. Let's do the work. Thereby, the customer ID can be written and stored in the IC chip attached to the product desired by the customer.

  When writing the customer ID to the IC chip, information that can specify the date and time of the writing may be written together. Thereby, when a plurality of customer IDs are written on the IC chip attached to the same product, the order in which the customer IDs are written can be easily specified.

  The store apparatus 101 includes various databases related to the operation of the product purchase support system. The store apparatus 101 includes a database such as a product master file that stores product information in association with each product ID, and a favorite registration database (DB) that stores product IDs and customer IDs in association with each other.

  In the product master file, the product information can be, for example, information that can specify the product name, size, color, sales price, and the like. The product information may include, for example, the manufacturer (manufacturer) of the product and the material of the product (for clothing, “100% cotton, 50% nylon / 50% acrylic, etc.”). The favorite registration DB included in the store apparatus 101 will be described later (see FIG. 7).

  The server 102 can be realized by a computer device such as a personal computer (see FIG. 3). The server 102 includes various databases related to the operation of the product purchase support system. The server 102 includes, for example, a registration list DB that stores information of a favorite registration DB transmitted from each store apparatus 101, a customer DB that stores information used for card payment such as a credit card, and the like. The registration list DB included in the server 102 will be described later.

  The Web server 103 has an information transmission function in information transmission in a WWW (World Wide Web) system. According to HTTP (HyperText Transfer Protocol), an HTML (HyperText Markup Language) is sent to a web browser included in the customer terminal device 104. ) And various objects such as images can be realized by a computer device in which a program for displaying various objects is installed. Specifically, the Web server 103 can be realized by a computer device having the same hardware configuration as the computer device that realizes the card company server 102 (see FIGS. 1 and 2).

  The customer terminal device 104 can be realized by an electronic device (see FIG. 4) having a communication function and portability such as a portable telephone, and a computer device (see FIG. 5) such as a general-purpose personal computer. it can.

(Hardware configuration of store apparatus 101)
Next, a hardware configuration of the store apparatus 101 according to the embodiment of the present invention will be described. FIG. 2 is an explanatory diagram showing a hardware configuration of the store apparatus 101 according to the embodiment of the present invention. 2, the store apparatus 101 according to the embodiment of the present invention includes a CPU 201, a ROM 202, a RAM 203, an HD (hard disk) 204, an HDD (hard disk drive) 205, an IC chip 206, a wireless communication I / O. F207 and network I / F 208 are provided. Each part 201-208 with which store apparatus 101 is provided is connected by bus 209, respectively.

  The CPU 201 controls the entire store apparatus 101. The ROM 202 stores a program such as a boot program. The RAM 203 is used as a work area for the CPU 201. The HDD 205 controls data read / write with respect to the HD 204 according to the control of the CPU 201. The HD 204 stores data written under the control of the HDD 205.

  The wireless communication I / F 207 reads information stored in the IC chip 206 attached to each product. The IC writer 210 writes a customer ID to the IC chip 206. The card reader 211 reads the customer ID stored in the IC chip 212 a (or magnetic tape) provided in the card 212 such as a credit card and outputs it to the IC writer 210. Since the IC writer 210 and the card reader 211 can be easily realized by using various known techniques, description thereof is omitted.

  The network I / F 208 is connected to the network 105 via a communication line, and is connected to an external device such as the customer terminal device 104 via the network 105. The network I / F 208 controls an interface between the network 105 and the inside, and controls data input / output in the store apparatus 101.

(Hardware configuration of computer device)
Next, a hardware configuration of a computer device that realizes the server 102 and the Web server 103 will be described. FIG. 3 is a block diagram illustrating a hardware configuration of the computer apparatus.

  In FIG. 3, the computer apparatus includes a CPU 301, a ROM 302, a RAM 303, an HDD 304, an HD 305, an FDD (floppy (registered trademark) disk drive) 306, and an FD (floppy disk) as an example of a removable recording medium. 307 and a network I / F (interface) 308. The units 301 to 308 included in the computer device are connected to each other by a bus 309.

  The CPU 301 controls the entire computer device. The ROM 302 stores a program such as a boot program. The RAM 303 is used as a work area for the CPU 301. The HDD 304 controls reading / writing of data with respect to the HD 305 according to the control of the CPU 301. The HD 305 stores data written under the control of the HDD 304.

  The FDD 306 controls reading / writing of data with respect to the FD 307 according to the control of the CPU 301. The FD 307 stores data written under the control of the FDD 306. In addition to the FD 307, the removable recording medium may be a CD-ROM (CD-RW), MO, DVD (Digital Versatile Disk), or the like.

  The network I / F 308 is connected to the network 105 via a communication line, and is connected to an external device such as the store apparatus 101 via the network 105. The network I / F 308 controls an interface between the network 105 and the inside, and controls data input / output from the computer apparatus.

(Hardware configuration of customer terminal device 104, part 1)
Next, the hardware configuration of the customer terminal device 104 will be described. FIG. 4 is an explanatory diagram showing a hardware configuration of the customer terminal device 104. FIG. 4 shows a hardware configuration of the customer terminal device 104 realized by a mobile phone or the like.

  In FIG. 4, a customer terminal device 104 realized by a mobile phone or the like includes a CPU 401, a ROM 402, a RAM 403, a display 404, a keyboard 405, a communication I / F 406, a camera 407, a microphone 408, and a speaker. 409. Each component is connected by a bus 410.

  The CPU 401 controls the entire customer terminal device 104. The ROM 402 stores programs such as a boot program. The RAM 403 is used as a work area for the CPU 401. The display 404 displays a set mode (manner mode, drive mode, etc.) and various marks, icons, tool boxes, and the like indicating the reception state of radio waves, and is mainly realized by a liquid crystal display such as a TFT liquid crystal display.

  The keyboard 405 includes keys for inputting characters, numerical values, various instructions, and the like, and performs data input. The communication I / F 406 is connected to the network 105 through a communication line, and manages an interface between the network 105 and the customer terminal device 104. A communication I / F 406 controls data input / output with another customer terminal device 104 or computer device via the network 105.

  The camera 407 captures an imaging target by operating the keyboard 405 and generates image data. The generated image data is stored in the RAM 403 or the like. The microphone 408 inputs voice data obtained by analog / digital conversion of the user's voice, and the speaker 409 outputs voice obtained by digital / analog conversion of voice data transmitted from the other party.

(Hardware configuration of customer terminal device 104, part 2)
Next, the hardware configuration of the customer terminal device 104 will be described. FIG. 5 is an explanatory diagram showing a hardware configuration of the customer terminal device 104. FIG. 5 shows a hardware configuration of the customer terminal device 104 realized by a computer device such as a personal computer.

  In FIG. 5, a customer terminal device 104 realized by a computer device such as a personal computer includes a CPU 501, a ROM 502, a RAM 503, an HDD 504, an HD 505, an FDD 506, an FD 507 as an example of a removable recording medium, A display 508, a keyboard 509, a mouse 510, a scanner 511, and a network I / F 512 are provided. Each component is connected by a bus 513.

  Here, the CPU 501 controls the entire computer device. The ROM 502 stores a program such as a boot program. The RAM 503 is used as a work area for the CPU 501. The HDD 504 controls reading / writing of data with respect to the HD 505 according to the control of the CPU 501. The HD 505 stores data written under the control of the HDD 504.

  The FDD 506 controls reading / writing of data with respect to the FD 507 according to the control of the CPU 501. The FD 507 stores data written under the control of the FDD 506. In addition to the FD 507, the removable recording medium may be a CD-ROM (CD-RW), MO, DVD (Digital Versatile Disk), or the like.

  The display 508 displays a window (browser) regarding data such as a document, an image, and function information as well as a cursor, an icon, and a tool box. The display 508 displays various display screens for confirming the usage details. Specifically, the display 508 can be realized by, for example, a CRT, a TFT liquid crystal display, a plasma display, or the like.

  The keyboard 509 includes keys for inputting characters, numerical values, various instructions, and the like, and performs data input. The mouse 510 performs cursor movement, range selection, window movement, size change, and the like. A trackball, a joystick, or the like may be used instead of or in addition to the mouse 510 as long as it has the same function as a pointing device.

  The scanner 511 optically reads an image. The network I / F 512 is connected to the network 105 through a communication line, and is connected to an external device through the network 105. The network I / F 512 serves as an interface between the network 105 and the inside, and controls data input / output with an external device.

  Next, a functional configuration of the product purchase support system according to the embodiment of the present invention will be described. FIG. 6 is an explanatory diagram showing a functional configuration of the product purchase support system according to the embodiment of the present invention. In FIG. 6, the product purchase support system according to the embodiment of the present invention includes a store apparatus 101, a server 102, a Web server 103, and a customer terminal apparatus 104.

(Functional configuration of store apparatus 101)
First, the functional configuration of the store apparatus 101 among the functional configurations of the product purchase support system according to the embodiment of the present invention will be described. In FIG. 6, the store apparatus 101 includes a reception unit 601, a favorite registration DB (storage unit) 602, and a registration information transmission unit (transmission unit) 603. The reception unit 601, the favorite registration DB 602, and the registration information transmission unit 603 included in the store apparatus 101 can be realized by each unit included in the computer device that implements the store apparatus 101.

  The receiving unit 601 receives an input of a customer ID of the customer for each desired product displayed in the store by a customer who has visited the store. In this embodiment, the receiving unit 601 includes an IC chip 206 attached to each product and a reading unit that reads a customer ID written on the IC chip 206.

  In the reception unit 601, an input is performed by a customer or a store clerk writing the customer ID of the customer on the IC chip 206. The receiving unit 601 associates the customer ID written in the IC chip 206 with the product ID stored in the IC chip 206 in which the customer ID is written, and outputs it to the favorite registration DB 602.

  For example, the reception unit 601 associates the customer ID written in the IC chip 206 with the product ID stored in the IC chip 206 in which the customer ID is written at every predetermined time such as the daily business end time. And output to the favorite registration DB 602. In addition, for example, each time a customer ID is written on the IC chip 206, the reception unit 601 receives the customer ID written on the IC chip 206 and the product ID stored on the IC chip 206 on which the customer ID is written. You may make it link and output to favorite registration DB602.

  The favorite registration DB 602 stores the customer ID received by the receiving unit 601 in association with the product ID of the desired product. Each time the product ID and the customer ID are output from the reception unit 601, the favorite registration DB 602 stores the output product ID and the customer ID in association with each other.

  The registration information transmission unit 603 transmits the customer ID and product ID stored in the favorite registration DB 602 to the server 102 via the network 105. The registration information transmission unit 603 transmits the customer ID and the product ID stored in the storage unit to the server 102 in a state of being associated with each other.

  When transmitting the customer ID and the product ID, the registration information transmission unit 603 transmits information that associates the store ID of the store apparatus 101 that is the transmission source of the information or the store ID of the store in which the store apparatus 101 is installed. Thereby, even when the same product is handled at a plurality of stores, it is possible to easily identify the store at which the product is handled.

(Functional configuration of server 102)
Next, a functional configuration of the server 102 will be described. In FIG. 6, the server 102 includes a registration information receiving unit 611, a registration list DB (storage unit) 612, a Web page creation unit 613, a registration unit 614, an email creation unit 615, a transmission unit 616, a purchase A request information receiving unit 617, a settlement executing unit 618, a purchase information transmitting unit 619, a non-purchase reason information receiving unit 620, a reason information transmitting unit 621, and a registration list DB updating unit 622 are provided.

  The registration information receiving unit 611 receives the customer ID and the product ID transmitted from the store apparatus 101. In addition to the customer ID and the product ID, the registration information receiving unit 611 receives the store ID of the store device 101 from which the information is transmitted or the store ID of the store where the store device 101 is installed. The registration information receiving unit 611 outputs various received information to the registration list DB 612.

  The registration list DB 612 stores the customer ID and the product ID received by the registration information receiving unit 611 in association with each other. The registration list DB 612 stores a store ID and a product ID in association with each customer ID received by the registration information receiving unit 611. Further, the registration list DB 612 may store, for example, information that can specify the date and time when the corresponding customer ID is written in the IC chip 206 in association with the customer ID.

  The web page creation unit 613 creates a web page related to the product ID for each customer ID based on the product ID and customer ID stored in the registration list DB 612. The Web page is a document published on the Internet using the WWW system, and indicates a collection of data displayed at a time on the Web browser.

  The Web page is composed of text data, layout information by HTML, images and sounds embedded in a document, moving images, and the like. In this embodiment, the web page creation unit 613 creates a web page that introduces a product specified by the product ID stored in the registration list DB 612, such as a product that the customer specified by the customer ID is interested in. .

  The registration unit 614 registers the web page information created by the web page creation unit 613 in the web server 103 so that the customer can browse. The browsing of the web page is not limited to the customer who has registered the information on which the web page is created, and may be browsed by all customers who can use the product purchase support system. In addition, the browsing of the Web page may be one that can be browsed by the customer who has registered the information on which the Web page is created and some of the customers permitted by the customer.

  Specifically, the registration unit 614 communicates with the Web server 103 via, for example, the network I / F 308, and transmits the Web page information created by the Web page creation unit 613 to the Web server 103. Information is registered in the Web server 103.

  Based on the product ID and customer ID stored in the registration list DB 612, the email creation unit 615 creates an email related to the product ID for each customer. The e-mail related to the product ID indicates, for example, the product name of the product registered by the customer in the favorite registration DB 602, the image of the product, the store handling the product, the date and time of registration in the favorite registration DB 602, and the like.

  The transmission unit 616 transmits the email created by the email creation unit 615 to the email address of the customer registered in advance. The transmission unit 616 refers to the registration list DB 612 and transmits an e-mail in which an e-mail address associated with the corresponding customer ID is designated as a transmission destination. When the e-mail address is not stored in the registration list DB 612, the e-mail address associated with the corresponding customer ID may be searched with reference to the customer DB.

  For customers whose e-mail addresses are not stored, the created e-mail may be discarded. Alternatively, an email may not be created for a customer who does not store an email address.

  The purchase request information receiving unit 617 receives purchase request information of a product (hereinafter referred to as “purchased product”) specified by the product ID from the customer terminal device 104. The purchase request information of the purchased item is generated in the customer terminal device 104 when a predetermined operation is performed in the customer terminal device 104 and transmitted from the customer terminal device 104.

  The purchase request information of the purchased product includes information that can specify the product ID of the purchased product, the store ID of the store that handles the purchased product, the identification number of the customer terminal device 104 that is the transmission source of the purchase request information of the purchased product, and the like. Contains. The identification number of the customer terminal device 104 that is the transmission source of the purchase request information of the purchased item can be a card number, for example.

  The settlement execution unit 618 executes settlement of purchased items. Payment execution unit 618 executes card payment processing based on the card number of a credit card, for example. The payment execution unit 618 acquires information necessary for payment in the card payment process. The information necessary for the settlement includes, for example, the card number of the customer who requests settlement, the selling price of the purchased product, etc., in addition to the product ID and store ID included in the purchase request information of the purchased product.

  The sales price of the purchased item communicates with the store terminal of the store specified by the store ID, for example, based on the store ID and the product ID, and is associated with the corresponding product ID from the product master file of the corresponding store. It can be obtained by extracting sales price information.

  Based on the purchase request information of the purchased product received by the purchase request information receiving unit 617, the purchase information transmitting unit 619 sends purchase information and a settlement execution unit to the store apparatus 101 of the store that has transmitted the information on the purchased product. Information related to the settlement executed by 618 is transmitted. The purchase information includes a product ID and information indicating that the product specified by the product ID has been purchased. Further, the purchase information may include information that can specify the date and time when the settlement of the corresponding product is executed. Further, the purchase information may include information that can specify the selling price of the corresponding product.

  Further, the purchase information transmitting unit 619 is a product other than the purchased product and competing with the purchased product (hereinafter referred to as “non-purchased”) based on the purchase request information of the purchased product received by the purchase request information receiving unit 617. The purchase information is transmitted to the store apparatus 101 of the store that has transmitted the information of “goods”. The non-purchased product can be, for example, a product classified as the purchased product.

  The non-purchased product is not limited to the product that is immediately purchased as a non-purchased product when the purchase request information is received or when the settlement of the purchased product is completed. Specifically, for example, among the products registered by the customer in the favorite registration DB 602, the same classification as the purchased product is made, and the product competes with the purchased product, and a predetermined time has elapsed since the purchase of the purchased product. A product that has not been purchased at the time of purchase may be a non-purchased product.

  Specifically, for example, when a product for which settlement has been executed based on purchase request information of a purchased product is a bed (bedding), the other bed (bedding) is determined as a non-purchased product. More specifically, for example, when a product for which payment has been executed based on purchase request information of a purchased product is a dining table, the other tables are non-purchased products. Alternatively, all the products other than the products for which settlement has been executed based on the purchase request information of the purchased products may be non-purchased products.

  By transmitting the purchase information to the store apparatus 101 of the store that has transmitted the information on the non-purchased product, the store that has transmitted the information on the non-purchased product can determine what product has been purchased in place of the product at its own store. I can grasp it. The purchase information transmitted to the store apparatus 101 of the store that has transmitted the information of the non-purchased product may include the product name and image information of the corresponding product instead of or in addition to the product ID. Thus, even when different product IDs are assigned to each store, it is possible to reliably tell what product the purchased product is in the store that has transmitted the information on the non-purchased product.

  The non-purchase reason information receiving unit 620 receives reason information regarding the reason why the non-purchased product has not been purchased from the customer terminal device 104. The reason information is input by, for example, a customer who has not purchased a non-purchased item, and is transmitted from the customer terminal device 104 of the customer. The reason information is input, for example, when an operation for deleting a non-purchased product from the Web page is performed.

  For the reason information input, for example, “1: The design was not good, 2: The size was not good, 3: The price was high, 4: Other”, etc. You may make it by making it select. As a result, it is possible to reduce the burden on the customer concerning the input of the reason information.

  In addition, when inputting reason information by selecting a corresponding reason from a plurality of options, when “4: Other” in the above example is selected, the reason information input for inputting the reason can be performed. A mail form may be activated. This mail form may be automatically downloaded to the corresponding customer terminal device 104 when “4: Other” is selected. Thereby, reason information can be acquired without imposing a burden on the customer who inputs reason information.

  In the product purchase support system, the non-purchased product may not be deleted from the Web page until the reason information is input. As a result, the non-purchased product can be reliably identified, and the reason information of the identified non-purchased product can be reliably acquired. The input and transmission of reason information may be arbitrary.

  The reason information transmitting unit 621 transmits the reason information received by the non-purchase reason information receiving unit 620 to the store apparatus 101 of the store that transmitted the information on the non-purchased product. Thereby, the store which transmitted the information on the non-purchased product can grasp the reason why the non-purchased product was not purchased.

  The registration list DB update unit 622 updates information stored in the registration list DB 612. The registration list DB update unit 622 performs a predetermined operation for updating the information stored in the registration list DB 612 to the customer terminal device 104, and information related to the content of the update is transmitted from the customer terminal device 104. The information stored in the registration list DB 612 is updated.

  The registration list DB update unit 622 updates the information stored in the registration list DB 612 based on the received information each time information about the contents of the update transmitted from the customer terminal device 104 is received, for example. . The information related to the contents of the update includes information related to the favorite rank such as new registration of the favorite rank and change of the favorite rank. The favorite rank will be described later (see FIG. 8). Moreover, the information regarding the content of the update may include, for example, information for instructing deletion of information stored in the registration list DB 612.

(An example of the favorite registration DB 602)
Next, an example of the favorite registration DB 602 will be described. FIG. 7 is an explanatory diagram showing an example of the favorite registration DB 602. In FIG. 7, the favorite registration DB 602 is provided in the store apparatus 101. The favorite registration DB 602 stores information indicating a customer ID, a registration date, a registration time, an inventory status, and the like in association with each product ID.

  The registration date indicates the date on which the customer ID is written on the IC chip 206 attached to the product. The registration time indicates the time when the customer ID is written in the IC chip 206 attached to the product. The stock status is updated as appropriate according to the sales status of the corresponding product. The stock status may be information registered when the stock quantity becomes a predetermined number or less.

(An example of the registration list DB 612)
Next, an example of the registration list DB 612 will be described. FIG. 8 is an explanatory diagram showing an example of the registration list DB 612. In FIG. 8, the registration list DB 612 is installed in the server 102. The registration list DB 612 associates information indicating a store ID, a product ID, a registration date, a registration time, a favorite rank, an email address for sending an email to the customer terminal device 104, and the like for each customer ID. And remember.

  The information indicating the favorite rank can be information indicating the customer's evaluation of the product registered in the registration list DB 612. Specifically, the favorite rank is, for example, a customer who refers to (views) a Web page on which a product based on the product ID stored in the registration list DB 612 is displayed, such as “super favorite”, “favorite”, and “for the time being”. , Ranking is easy to understand.

  Specifically, the favorite rank may be classified into ranks such as “large”, “medium”, and “small”. Specifically, the favorite rank is not limited to, for example, a three-level ranking, and may be two levels or four or more levels.

  Various data stored in the registration list DB 612 is updated every time information of the favorite registration DB 602 is transmitted from the store terminal at a predetermined timing, for example, once a day. In the registration list DB 612, instead of or in addition to the product ID, information to be posted on the Web page of the corresponding product, such as a product name or product image, may be stored.

(Example of customer DB)
Next, an example of the customer DB will be described. FIG. 9 is an explanatory diagram illustrating an example of a customer DB. In FIG. 9, a customer DB 900 stores customer information in association with a customer ID. The customer information includes customer identification information such as the customer's name, address, telephone number, gender, and e-mail address for sending e-mail to the customer terminal device 104. Customer information includes card information required for card settlement such as expiration date, usage limit, financial institution name used for payment, branch name, deposit type and account number. I remember it.

(Processing procedure of product purchase support system)
Next, a processing procedure of the product purchase support system according to the embodiment of the present invention will be described. The function of the product purchase support system according to the embodiment of the present invention is realized by the processing of the store terminal and the processing of the server 102.

(Store terminal processing procedure)
First, the process procedure of a shop terminal is demonstrated among the process procedures of the goods purchase assistance system of embodiment concerning this invention. FIG. 10: is a flowchart which shows the process procedure of a shop terminal among the process procedures of the goods purchase assistance system of embodiment concerning this invention. In the flowchart of FIG. 10, it is first determined whether or not a customer ID has been accepted (step S1001).

  In step S1001, when the customer ID is not received (step S1001: No), the process proceeds to step S1003. In step S1001, when the customer ID is received (step S1001: Yes), the received customer ID and product ID are associated with each other and stored in the favorite registration DB 602 (step S1002).

  Next, it is determined whether or not a predetermined time has come (step S1003). The predetermined time can be the end time of the business day, for example, 8:00 pm. The predetermined time is not limited to the end time of the business day, but may be a store opening time or midnight. Further, the predetermined time is not limited to once a day, and may be provided a plurality of times a day such as 10:00 am, 2 pm, 6 pm, and the like.

  In step S1003, when it is not the predetermined time (step S1003: No), the process returns to step S1001. On the other hand, when the predetermined time comes in step S1003 (step S1003: Yes), the registration information made by the product ID and the customer ID stored in association with each other in the favorite registration DB 602 is transmitted to the server 102 (step S1003). S1004).

  After transmitting the registration information to the server 102 in step S1004, the process returns to step S1001 to determine whether or not the customer ID has been received again.

(Processing procedure of server 102, part 1)
Next, the processing procedure of the server 102 of this embodiment will be described. FIG. 11 is a flowchart showing the processing procedure of the server 102 in the processing procedure of the product purchase support system according to the embodiment of the present invention. In the flowchart of FIG. 11, it is first determined whether or not the registration information transmitted from the store terminal has been received (step S1101). When the registration information transmitted from the store terminal has not been received (step S1101: No), the process proceeds to step S1103.

  When registration information transmitted from the store terminal is received in step S1101 (step S1101: Yes), a product ID is stored for each customer ID in the registration list DB 612 based on the received registration information (step S1102). . In step S1102, store ID, registration date, registration time and the like are stored in addition to the product ID. Further, referring to the customer DB 900, the electronic mail address associated with the corresponding customer ID is searched, and when the corresponding electronic mail address is stored, the electronic mail address is stored together.

  Next, it is determined whether or not a predetermined time has come (step S1103). The predetermined time can be an arbitrary time, for example, once a day at midnight. The predetermined time is not limited to once a day, and may be provided multiple times a day, for example, 12 times a day every 2 hours, 4 times a day every 6 hours, and the like.

  In step S1103, when it is not the predetermined time (step S1103: No), the process returns to step S1101. On the other hand, when the predetermined time comes in step S1103 (step S1103: Yes), a web page is created based on the information stored in the registration list DB 612 (step S1104), and the created web page is created on the web server. 103 (step S1105). In step S1104, for a customer for whom a web page has already been created, the created web page is updated.

  In the Web server 103, when the Web page transmitted in step S1105 is received, information on the received Web page is registered. The web server 103 updates the web page information of the corresponding customer based on the received web page information registered.

  Next, an e-mail is created based on the information stored in the registration list DB 612 (step S1106), and the created e-mail is transmitted to the corresponding customer terminal device 104 (step S1107). Then, it returns to step S1101 and it is judged whether the registration information transmitted from the shop terminal is received again.

(Processing procedure of server 102, part 2)
Next, the processing procedure of the server 102 of this embodiment will be described. FIG. 12 is a flowchart showing the processing procedure of the server 102 among the processing procedures of the product purchase support system according to the embodiment of the present invention. In the flowchart of FIG. 12, first, it waits until it receives purchase request information transmitted from the store terminal (step S1201: No).

  In step S1201, when the purchase request information transmitted from the store terminal is received (step S1201: Yes), the payment processing by the card is performed based on the received purchase request information and the information stored in the customer DB 900 ( Step S1202). Since the payment process in step S1202 is a known technique, a description thereof will be omitted.

  Next, the purchase information related to the settlement performed in step S1202 is transmitted to the store terminal of the store that provides the product for which the settlement has been performed (step S1203), and the store terminal other than the store that provides the product for which the settlement has been performed. (Step S1204), and a series of processing ends.

  Although illustration is omitted, information for which payment has been completed may be deleted from information stored in the registration list DB 612. Alternatively, after the settlement is completed, the purchase of the corresponding product may be posted on the Web page in a predetermined period such as one week.

(Processing procedure of server 102, part 3)
Next, the processing procedure of the server 102 of this embodiment will be described. FIG. 13: is a flowchart which shows the process sequence of the server 102 among the process steps of the goods purchase assistance system of embodiment concerning this invention. In the flowchart of FIG. 13, first, the process waits until the non-purchase reason information transmitted from the customer terminal device 104 is received (step S <b> 1301: No). Here, the reason information transmitted from the customer terminal device 104 and relating to the reason why the non-purchased product has not been purchased will be described as non-purchase reason information.

  And in step S1301, when the non-purchase reason information transmitted from the customer terminal device 104 is received (step S1301: Yes), the received non-purchase reason information is used for a store other than the store that provides the product for which payment has been made. The data is transmitted to the store terminal (step S1302), and the series of processing ends.

(Display screen example)
Next, an example of a display screen displayed on the customer terminal device 104 will be described. 14 and 15 are explanatory diagrams showing examples of display screens displayed on the customer terminal device 104. FIG. In FIG. 14, the display screen 1400 shows information on products registered as favorites in a registered time series.

  On the display screen 1400, the products registered in the near future, such as today and yesterday, are shown separately for each day. For products registered in the past, for example, one week ago or 1 It is shown separately for each predetermined period, such as months ago.

  In addition, on the display screen 1400, various products according to the degree of the customer's willingness to purchase are displayed, such as “super favorite”, “favorite”, “temporarily”, etc. Can be classified into items. Specifically, for example, an image of a product to be classified can be classified by dragging and dropping it on a corresponding item.

  In the example of the display screen shown in FIG. 14, the precious metals of the store “XX precious metal” are classified as “super favorite” items, and the camera of the store “XX camera” is classified as “temporary” item. Shows the state. When each item on the display screen 1400 is selected by clicking or the like, only the products classified into the corresponding item can be displayed.

  In FIG. 15, the display screen 1500 is shown when the item “super favorite” is selected on the display screen 1400. On the display screen 1500, the classified products are classified and shown for each category. Since a web page is created for each customer ID that is a card number, for example, when using the same card such as a family by a plurality of people (papa, mom, me, sister, etc.), for each customer who constitutes the family, Further, classification and display may be performed. The classification in this case can be performed by displaying the area separately for each customer.

  The classification in this case may be performed by switching and displaying the display screen itself. When classification is performed by switching and displaying the display screen itself, a tab or the like is displayed, and the screen is switched to a screen corresponding to the designated tab. Accordingly, a plurality of products registered by a plurality of people are displayed in one screen, so that the willingness to purchase can be prevented from decreasing and the products can be sufficiently examined.

  In addition, in the product purchase support system, when a “Purchase” button provided for each category on the display screen 1500 is pressed (clicked), a credit card or the like is based on the customer ID associated with the corresponding product. Card payment using a card is executed. Thereby, it is possible to quickly settle a favorite product.

  Next, the customer's procedure when using the product purchase support system of this embodiment will be described. When using the product purchase support system of this embodiment, a customer first goes to an actual store (actual store). Then, a favorite registration DB 602 is made for products that the user likes at the actual store.

  An IC tag is attached to each product in the actual store. The customer registers information that the customer “I” has registered as a favorite by writing the customer ID in the IC tag of the product he / she likes at the actual store. In this way, for the product registered as a favorite by the customer “I”, which product became a favorite is sequentially registered in the favorite registration DB 602 in the actual store.

  In the merchandise purchase support system of this embodiment, the merchandise ID of the merchandise (favorite merchandise) that the customer likes can be registered at the timing that the customer likes in the actual store instead of the virtual shop. This registration method is not limited to the registration method described above.

  Specifically, instead of the above registration method, for example, when a customer enters a store where a product purchase support system is installed, a dedicated mobile terminal device is lent to the customer. While carrying a dedicated portable terminal device lent from the store side, the customer looks around the store, and if there is a favorite product, registers the product ID of the favorite product.

  The customer can register the product ID of the product he / she likes by performing the same operation regardless of the number of products he / she likes. Then, when leaving the store, the lent portable terminal device is returned to the store. The store side registers the information registered in the returned portable terminal device in the favorite registration DB 602 of the store terminal.

  In such a registration method, for example, a card reader function is provided in a portable terminal device that is lent, and a customer ID can be registered by reading information such as a customer's credit card by the card reader function. The customer ID is registered prior to the registration of the product ID, for example.

  Further, the registration of the customer ID may be performed at an arbitrary timing while the customer is looking around the store, for example. Alternatively, the registration of the customer ID is performed when, for example, the product ID is registered in the portable terminal device when the lent portable terminal device is returned to the store side, and information such as the customer's credit card is read. The customer ID may be registered accordingly.

  In such a registration method, the product ID may be registered using a mobile terminal device such as a mobile phone owned by the customer instead of the mobile terminal device lent from the store side. . As a result, information already set in the mobile terminal device, such as a telephone number and an e-mail address set in the mobile phone, can be registered as a customer ID, and the work burden on the customer can be reduced.

  Specifically, instead of the registration method described above, for example, a “product card” is prepared on a product display shelf in a store, and a customer who enters a store where a product purchase support system is introduced is provided. And take a “product card” of your favorite product. Then, when the customer leaves the store, the product ID may be registered by causing the store terminal to read the information recorded on the collected “product cards”. The customer only gives the “product card” to the store clerk, and the store clerk may perform the actual work of registering the product ID for the store terminal.

  In this case, the customer ID is registered together with the product ID. The registration of the customer ID can be realized by providing a card reader and acquiring information stored in a card such as a credit card by the card reader. Alternatively, the customer may input arbitrary information.

  The actual store transmits “favorites by product / member” data of the day to a server 102 such as a credit card company. The server 102 such as a credit card company registers the data of the favorite registration DB 602 received from a plurality of actual stores in the registration list DB 612.

  The customer returns home, operates the personal computer, logs in to the product purchase support system provided by the card company, and displays the corresponding Web page on the display provided in the personal computer. Then, the customer refers to (displays) the displayed web page using the product purchase support system, and compares the same or similar “favorite” products stored in each store. Register your favorite rank.

  In the merchandise purchase support system in this embodiment, credit is based on the customer ID associated with the corresponding merchandise when the “purchase” button provided for each category on the display screen 1500 is pressed (clicked). Card payment using a card such as a card is executed, but it is not necessary to reserve a product registered as a favorite until the purchase button is pressed at the actual store side.

  In the product purchase support system, for example, for each actual store, the favorite rank is “Large” (= Super-favorite) by collecting and analyzing information on products whose favorite rank is “Large” (= Super-favorite). It is possible to identify the store that handles many of the products that are said to be. And according to the tendency ranked as a favorite rank, the operation which updates the member store fee in a goods purchase support system or a card payment system suitably can be performed. Specifically, for example, for a store having many items with a favorite rank of “high” (= super favorite), it is possible to take measures such as discounting the member store fee over other stores.

  In the mobile phone described above, the non-purchase reason information receiving unit 620 receives the reason information (non-purchase reason information) about the reason why the non-purchased item was not transmitted, which was transmitted from the customer terminal device 104. Although the system has been described, the information received by the non-purchase reason information receiving unit 620 is not limited to non-purchase reason information.

Non-purchase reason information receiving unit 620, for example, such as comments to demand an improvement for the items purchased, may be the one that receives the requests for improvement information. Specifically, for example, “I bought product A for XX yen, but it was a little cheaper”, “I bought it because I liked the shape of jacket A, but it was a little darker. “I wanted a jacket.” “I bought Camera B, but I did n’t mind if the price was a little higher, so I wanted a slightly higher-spec model.” It can be a comment requesting improvement for a product.

  As described above, when the non-purchase reason information receiving unit 620 receives the improvement request information, the reason information transmitting unit 621 corresponds to the improvement request information received by the non-purchase reason information receiving unit 620 as the improvement request information. The information of the purchased item is transmitted to the store apparatus 101 of the store that has transmitted the information. As a result, the store that has transmitted the information on the purchased item can grasp the improvement request that the customer has with respect to the purchased item, and can further enhance the product.

  In the above example, the product A is purchased in the state where the product B (jacket B) similar to the product A (jacket A) that has finally been purchased exists among the products registered as favorites. In this case, the contents written about the product B can be handled as “non-purchase reason information”.

  In the product purchase support system, when the non-purchase reason information receiving unit 620 is configured to receive non-purchase reason information and improvement request information, the favorite registration DB 602 includes a column for storing improvement request information for each product ID. . In this field, non-purchase reason information may be stored in addition to the improvement request information.

  In addition, in the product purchase support system, when a column for storing improvement request information and non-purchase reason information is provided, the information stored in the column is stored in the store terminal when accessed from the corresponding store terminal. You may be able to browse. As a result, the store side can confirm the improvement request information and non-purchase reason information at any time, regardless of the purchased / non-purchased product. It is possible to grasp point information for improvement, and to further enhance the product.

  As described above, the product purchase support system of this embodiment is a product purchase support system in which a store apparatus 101 installed in a store and a server 102 are connected via a network 105, and the store apparatus 101 includes: For each desired product displayed in the store by the customer who visited the store, a reception unit 601 that receives input of customer information of the customer, and customer information input by the reception unit 601 is applied to the desired product. A storage unit that stores the product information in association with the product information, and a registration information transmission unit 603 that transmits the customer information and the product information stored in the storage unit to the server 102 via the network 105. Registration information receiving unit 611 that receives customer information and product information transmitted from 101 and received by registration information receiving unit 611 A storage unit that stores the received product information for each customer information, a Web page creation unit 613 that generates a Web page related to the product information for each customer based on the product information and customer information stored in the storage unit, A registration unit 614 that registers the Web page information created by the page creation unit 613 in the Web server 103 so that the customer can browse the web page information is provided.

  According to the product purchase support system of this embodiment, the customer really wants regardless of the store handling the desired product by browsing the Web page that collects the desired product among the products actually viewed by the customer. Products to be compared can be compared on a Web page. As a result, the customer can select a product that the customer is satisfied with, and the customer's satisfaction when purchasing the product can be improved.

  In addition, according to the product purchase support system of this embodiment, a similar sorted eye can be obtained by browsing a Web page in which products sorted according to a unified sorted eye such as values, preferences, and preferences are browsed. It is possible to provide useful information to customers who are looking for products. This makes it possible to select a product that is closer to the customer's wishes without taking the effort to search for a product to be compared and to improve the customer's satisfaction with shopping.

  The merchandise purchase support system of this embodiment is a merchandise purchase support system in which a store apparatus 101 installed in a store and a server 102 are connected via a network 105, and the store apparatus 101 visits the store. For each desired product displayed in the store by the customer, a reception unit 601 that receives input of customer information of the customer, and associates the customer information input by the reception unit 601 with product information relating to the desired product And a registration information transmission unit 603 that transmits the customer information and the product information stored in the storage unit to the server 102 via the network 105. The server 102 is transmitted from the store apparatus 101. Registration information receiving unit 611 that receives the customer information and product information, and the product information received by registration information receiving unit 611 A storage unit that stores each customer information, an e-mail creation unit 615 that creates an e-mail about product information for each customer based on the product information and customer information stored in the storage unit, and an e-mail creation unit 615 And a transmission unit 616 that transmits the created electronic mail to the mail address of the customer registered in advance.

  According to the product purchase support system of this embodiment, a desired product is handled by sending an e-mail about the desired product among the products actually viewed by the customer to the email address of the customer registered in advance. Regardless of the store, products that the customer really wants can be compared on the customer terminal device 104 that received the e-mail. As a result, the customer can select a product that the customer is satisfied with, and the customer's satisfaction when purchasing the product can be improved.

  In the product purchase support system of this embodiment, the reception unit 601 of the store apparatus 101 includes an IC chip 206 attached to each product and a reading unit that reads customer information written on the IC chip 206. The customer is input by writing customer information of the customer into the IC chip 206.

  According to the product purchase support system of this embodiment, it is possible to facilitate the work related to the input of customer information, so the work load related to the input of customer information is reduced, and the product is posted on the Web page. It can be done easily. As a result, regardless of the store that handles the desired product, it is possible to sufficiently compare the products that the customer really wants on the Web page, and the customer can select a product that the customer is satisfied with. It is possible to improve customer satisfaction when purchasing a product.

  In addition, the product purchase support system of this embodiment includes a purchase request information receiving unit 617 that receives purchase request information of a product (hereinafter referred to as “purchased product”) related to product information from the customer terminal device 104, and settlement of the purchased product. Based on the purchase request information of the purchased item received by the purchase request information receiving unit 617, the purchase information and payment executing unit 618 transmits the information on the purchased item to the store apparatus 101 of the store that has transmitted the purchase item information. And a purchase information transmission unit 619 for transmitting information related to the settlement executed by.

  According to the product purchase support system of this embodiment, in order to purchase a product posted on a Web page, a customer can easily purchase a desired product without going to the store again. As a result, the customer can select a satisfactory product and can reduce the burden on the customer regarding the purchase of the product, so that the satisfaction of the customer when purchasing the product can be improved.

  In addition, according to the product purchase support system of this embodiment, it is possible to reliably tell the store that provided the product that the product posted on the Web page has actually been purchased. As a result, a customer who is considering purchasing a product posted on a Web page can make the store know that the product has actually been purchased, and can be used to enhance the product thereafter.

  In this way, improve the competitiveness of the stores by telling each store that the products in their own store are being compared with the products of other stores, and telling each store whether or not it is actually purchased. Can do. As a result, it is possible to increase opportunities for customers to purchase better products and improve customer satisfaction when purchasing products.

  Further, the product purchase support system of this embodiment includes a purchase request information receiving unit 617 that receives purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information from the customer terminal device 104, and purchase request information reception. Based on the purchase request information of the purchased item received by the unit 617, the store apparatus of the store that has transmitted information on a product other than the purchased product and competing with the purchased product (hereinafter referred to as “non-purchased product”) And a purchase information transmission unit 619 for transmitting purchase information to 101.

  According to the product purchase support system of this embodiment, when the product posted on the Web page is not purchased, it is possible to easily tell the corresponding store that the product is not purchased. Accordingly, it is possible to reduce the burden on the customer related to canceling the reservation of the product that has been temporarily reserved without performing a task such as canceling the reservation.

  Further, according to the product purchase support system of this embodiment, the store that provided the product is informed that the product posted on the Web page is not actually purchased but another product is purchased. Can do. As a result, a customer who was considering purchasing a product posted on a Web page can let the store know that the product was not actually purchased, and use it for the enhancement of subsequent products. Can do.

  In addition, the product purchase support system of this embodiment includes a non-purchase reason information receiving unit 620 that receives reason information about the reason why a non-purchased product has not been purchased from the customer terminal device 104, and a non-purchase reason information receiving unit 620. A reason information transmission unit 621 that transmits the received reason information to the store apparatus 101 of the store that has transmitted information on a product other than the purchased product and competing with the purchased product (hereinafter referred to as “non-purchased product”); It is characterized by having.

  According to the product purchase support system of this embodiment, the reason why the product posted on the Web page was not actually purchased can be communicated to the store that provided the product. As a result, customers who were considering purchasing a product posted on a Web page can let the store know why they did not actually purchase the product. Can do.

  The product purchase support method described in this embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. This program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The program may be a transmission medium that can be distributed through the network 105 such as the Internet.

  As described above, the product purchase support system, the product purchase support method, and the product purchase support program according to the present invention are useful for the product purchase support system, the product purchase support method, and the product purchase support program that support the purchase of products. In particular, the present invention is suitable for a product purchase support system, a product purchase support method, and a product purchase support program that support the purchase of products so as to improve customer satisfaction when purchasing products.

101 store apparatus 102 server 601 reception unit 602 favorite registration DB (storage unit)
603 Registration information transmission unit (transmission unit)
611 Registration information receiving unit 612 Registration list DB (storage unit)
613 Web page creation unit 614 Registration unit 615 E-mail creation unit 616 Transmission unit 617 Purchase request information reception unit 618 Payment execution unit 619 Purchase information transmission unit 620 Non-purchase reason information reception unit 621 Reason information transmission unit

Claims (9)

A member store information providing system in which a store apparatus installed in a store and a server are connected via a network,
The store apparatus is
Accepting means for receiving input of customer information of the customer for each desired product displayed in the store by a customer who has visited the store;
Storage means for storing customer information input by the receiving means in association with product information relating to the desired product;
Transmission means for transmitting customer information and product information stored in the storage means to the server via a network,
The server
Registration information receiving means for receiving customer information and product information transmitted from the store apparatus;
Storage means for storing customer information and product information received by the registration information receiving means;
Web page creation means for creating a web page related to product information for each customer related to the customer information based on the customer information and product information stored in the storage means;
Registration means for registering the web page information created by the web page creation means in a web server so that the customer can browse;
Purchase request information receiving means for receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information desired to be purchased from the customer terminal device of the customer;
Payment execution means for executing payment of the purchased item;
Based on the purchase request information received the purchased goods by the purchase request information receiving means, the information of the purchased goods to the transmitted transmission source of the store device, purchase information and the payment execution including information related to the purchase Information on the settlement executed by the means, and information on products (hereinafter referred to as “non-purchased goods”) of the same classification as the purchased product among the products related to the customer's product information stored in the storage means Purchase information transmission means for transmitting the purchase information to the store apparatus of the transmission source that transmitted
A member store information providing system characterized by comprising: A store information providing system in which a store apparatus and a server are connected via a network,
The store apparatus is
Accepting means for receiving input of customer information of the customer for each desired product displayed in the store by a customer who has visited the store;
Storage means for storing customer information input by the receiving means in association with product information relating to the desired product;
Transmission means for transmitting customer information and product information stored in the storage means to the server via a network,
The server
Registration information receiving means for receiving customer information and product information transmitted from the store apparatus;
Storage means for storing customer information and product information received by the registration information receiving means;
Based on the customer information and product information stored in the storage unit, an email creating unit that creates an email about product information for each customer related to the customer information;
A transmission means for transmitting the email created by the email creation means to the email address of the customer registered in advance;
Purchase request information receiving means for receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information desired to be purchased from the customer terminal device of the customer;
Payment execution means for executing payment of the purchased item;
Based on the purchase request information received the purchased goods by the purchase request information receiving means, the information of the purchased goods to the transmitted transmission source of the store device, purchase information and the payment execution including information related to the purchase Information on the settlement executed by the means, and information on products (hereinafter referred to as “non-purchased goods”) of the same classification as the purchased product among the products related to the customer's product information stored in the storage means Purchase information transmission means for transmitting the purchase information to the store apparatus of the transmission source that transmitted
A member store information providing system characterized by comprising: The store means accepting means,
An IC chip attached to each product;
Reading means for reading the customer information read into the IC chip;
With
3. The member store information providing system according to claim 1 or 2, wherein the customer inputs information by writing customer information of the customer into the IC chip. The server
Non-purchase reason information receiving means for receiving reason information regarding the reason why the non-purchased product was not purchased from the customer terminal device;
Reason information transmission means for transmitting the reason information received by the non-purchase reason information receiving means to the store apparatus of the store that has transmitted the information on the non-purchased item;
The member store information providing system according to any one of claims 1 to 3, further comprising: The non-purchase reason information receiving means receives information related to an improvement request for the purchased item from the customer terminal device,
The reason information transmitting means transmits information related to the request for improvement of the purchased item received by the non-purchase reason information receiving means to the store apparatus of the store that has transmitted the information on the purchased item. Item 5. The member store information providing system according to Item 4. A member store information providing method used for a member store information providing system in which a store apparatus installed in a store and a server are connected via a network,
Causing the store apparatus to execute,
A reception step of receiving input of customer information of the customer for each desired product displayed in the store by a customer who has visited the store;
A storage step of storing in the first storage unit the customer information input by the reception step in association with the product information related to the desired product;
Transmitting the customer information and the product information stored in the first storage unit to the server via a network,
Causing the server to execute,
A registration information receiving step for receiving customer information and product information transmitted from the store apparatus;
A storage step of storing customer information and product information received by the registration information reception step in a second storage unit;
A web page creation step of creating a web page related to product information for each customer related to the customer information based on the customer information and product information stored in the second storage unit;
A registration step of registering the web page information created by the web page creation step in a web server so that the customer can browse;
A purchase request information receiving step of receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information desired to be purchased from the customer terminal device of the customer;
A settlement execution step of performing settlement of the purchased item;
Based on the purchase request information received the purchased goods by the purchase request information receiving step, the information of the purchased goods to the transmitted transmission source of the store device, purchase information and the payment execution including information related to the purchase Among the products related to the customer's product information stored in the second storage unit and transmitting the information related to the settlement executed by the process, the product of the same classification as the purchased product (hereinafter referred to as “non-purchased product”) ) Purchase information transmission step of transmitting the purchase information to the store apparatus of the transmission source that transmitted the information,
A method for providing member store information characterized by including: A member store information providing method used in a member store information providing system in which a store apparatus and a server are connected via a network,
Causing the store apparatus to execute,
A reception step of receiving input of customer information of the customer for each desired product displayed in the store by a customer who has visited the store;
A storage step of storing in the first storage unit the customer information input by the reception step in association with the product information related to the desired product;
Transmitting the customer information and the product information stored in the first storage unit to the server via a network,
Causing the server to execute,
A registration information receiving step for receiving customer information and product information transmitted from the store apparatus;
A storage step of storing customer information and product information received by the registration information reception step in a second storage unit;
Based on the customer information and product information stored in the second storage unit, an email creating step for creating an email about product information for each customer related to the customer information;
A transmission step of transmitting the email created by the email creation step to the email address of the customer registered in advance;
A purchase request information receiving step of receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information desired to be purchased from the customer terminal device of the customer;
A settlement execution step of performing settlement of the purchased item;
Based on the purchase request information received the purchased goods by the purchase request information receiving step, the information of the purchased goods to the transmitted transmission source of the store device, purchase information and the payment execution including information related to the purchase Among the products related to the customer's product information stored in the second storage unit and transmitting the information related to the settlement executed by the process, the product of the same classification as the purchased product (hereinafter referred to as “non-purchased product”) ) Purchase information transmission step of transmitting the purchase information to the store apparatus of the transmission source that transmitted the information,
A method for providing member store information characterized by including: A member store information providing program used in a member store information providing system in which a store apparatus installed in a store and a server are connected via a network,
In the store apparatus,
A reception step of receiving input of customer information of the customer for each desired product displayed in the store by a customer who has visited the store;
A storage step of storing in the first storage unit the customer information input by the reception step in association with the product information related to the desired product;
Transmitting the customer information and product information stored in the first storage unit to the server via a network; and
To the server,
A registration information receiving step for receiving customer information and product information transmitted from the store apparatus;
A storage step of storing customer information and product information received by the registration information reception step in a second storage unit;
A web page creation step of creating a web page related to product information for each customer related to the customer information based on the customer information and product information stored in the second storage unit;
A registration step of registering the web page information created by the web page creation step in a web server so that the customer can browse;
A purchase request information receiving step of receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information desired to be purchased from the customer terminal device of the customer;
A settlement execution step of performing settlement of the purchased item;
Based on the purchase request information received the purchased goods by the purchase request information receiving step, the information of the purchased goods to the transmitted transmission source of the store device, purchase information and the payment execution including information related to the purchase Among the products related to the customer's product information stored in the second storage unit and transmitting the information related to the settlement executed by the process, the product of the same classification as the purchased product (hereinafter referred to as “non-purchased product”) ) Purchase information transmission step of transmitting the purchase information to the store apparatus of the transmission source that transmitted the information,
A member store information providing program characterized by having A member store information providing program used in a member store information providing system in which a store apparatus and a server are connected via a network,
In the store apparatus,
A reception step of receiving input of customer information of the customer for each desired product displayed in the store by a customer who has visited the store;
A storage step of storing in the first storage unit the customer information input by the reception step in association with the product information related to the desired product;
Transmitting the customer information and product information stored in the first storage unit to the server via a network; and
To the server,
A registration information receiving step for receiving customer information and product information transmitted from the store apparatus;
A storage step of storing customer information and product information received by the registration information reception step in a second storage unit;
Based on the customer information and product information stored in the second storage unit, an email creating step for creating an email about product information for each customer related to the customer information;
A transmission step of transmitting the email created by the email creation step to the email address of the customer registered in advance;
A purchase request information receiving step of receiving purchase request information of a product (hereinafter referred to as “purchased product”) related to the product information desired to be purchased from the customer terminal device of the customer;
A settlement execution step of performing settlement of the purchased item;
Based on the purchase request information received the purchased goods by the purchase request information receiving step, the information of the purchased goods to the transmitted transmission source of the store device, purchase information and the payment execution including information related to the purchase Among the products related to the customer's product information stored in the second storage unit and transmitting the information related to the settlement executed by the process, the product of the same classification as the purchased product (hereinafter referred to as “non-purchased product”) ) Purchase information transmission step of transmitting the purchase information to the store apparatus of the transmission source that transmitted the information,
A member store information providing program characterized by having

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