JPH11353333A - Visitor management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a visitor management system capable of surely managing the reception of visitors and providing careful service thereafter. SOLUTION: A visitor is allowed to carry an identification(ID) code for identifying each visitor and an IC card 10 recording the code to be recognized. A visit manager 35 also is allowed to carry a recognition code and an IC card 30 storing an ID code. Data inputted through an IC card reader 33 are transferred to a visitor database and visitor management data are totalized in relation with the visit manager 35 receiving the visitor 25.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an IC card or an IC label containing an IC circuit, or an antenna part for transmitting / receiving data and an IC card contained in a base sheet and capable of writing / reading data. And visitor management systems at event venues, such as various show venues, exhibitions, playgrounds, etc., utilizing IC labels.

[0002]

2. Description of the Related Art In recent years, event venues such as various show venues, exhibitions, playgrounds, and the like have been expanded in scale, and accepting visitors at those venues is very complicated and difficult for the receiving side. It was very troublesome because the reception processing time and the response time in the venue were long. In addition, the visitors to the event can receive an event at the event by distributing, via mail or other means, an IC card that contains an IC module in advance and can transmit and receive data via an external reader / writer. Also, visitors can be efficiently managed at events.

[0003]

However, at the time of acceptance,
Even if the IC card or IC label can be issued quickly, the visit manager who collectively refers to each sales person and the visitor in the venue cannot grasp the visitor who responded, so it is not possible to organize after the fact, They simply sent a thank-you note to the visitors, and the response management and services to the visitors were insufficient. It is an object of the present invention to improve these drawbacks and to provide a visit management system that can surely manage the response to a visitor and can provide detailed services after the fact.

[0004]

In order to achieve the above object, the visit management system of the present invention stores a code for identifying a visit manager and an identification code for identifying each visit manager. A plurality of visitors, and a plurality of visitors carrying an IC card storing a code for identifying a visitor and an identification code for identifying each visitor. Means At least one visitor and one visitor manager among a plurality of attendees and a plurality of visitor managers when attending a visit in the venue read an IC card based on a code stored in the IC card. Data input means for specifying a visitor and a visitor manager together with other response data to an input device via the device, and responding to the visitor response data and the visitor based on the data input by the data input means. Having a collecting unit that aggregates visitors management data in association with the visitors administrator.

[0005] The visitor manager and the IC card distributed to the visitor include an antenna unit for transmitting and receiving data and an IC card.
A noncontact IC card capable of writing / reading data by enclosing the C circuit in the base sheet enables a more prompt visitor response.

[0006]

Next, the present invention will be described in detail based on an embodiment shown in FIGS. FIG. 1 is an explanatory diagram of an overall flow of visit management according to the present invention, FIG. 2 is a conceptual explanatory diagram of a visit management system of the present invention, an explanatory diagram of an inviter prior flow in visit management, and FIG. FIG. 5 is an explanatory plan view of a non-contact type IC card used in the visit management system of the present invention, and FIG. 6 is an explanatory sectional view taken along line XX of FIG.

Prior to the description of the system of the present invention, a non-contact type IC card used in the present invention will be described with reference to FIGS. The non-contact type IC card 1 includes an antenna unit 2 for transmitting and receiving data in a non-contact type and an IC circuit 3 having an information storage unit in a base sheet 4. 6 is sandwiched between high-quality paper sandwiched between sheets or a resin having writeability. In particular, when at least 5 and 6 are formed of a resin, the printed portion on the surface is coated with a surface coat of various resins or conductive materials in order to have at least toner printability. For example, at the time of non-impact toner printing, a conductive material is applied to improve transferability, and the resistance value of the card surface is set to 1.0 × 10 11 ohm or less, or the toner is fixed. By coating various resins to improve the toner properties and forming an anchor coat layer, the printability of the toner can be improved.

The surface may be coated with a heat-resistant ink. When at least a printing column or pattern is formed of black ink or the like, the heat-resistant ink is formed of carbonless ink. is there. Thereby, in toner printing by non-impact (electrostatographic printing) on the card surface, heat generation in the black printing portion can be prevented, and the influence of the heat and pressure on the IC circuit 3 can be avoided.

The heat-resistant ink uses UV ink and is dried by a UV lamp or the like. When printing toner on the card surface by non-impact, the ink in the printing portion is stable without melting. In addition to performing printing, the IC circuit 3 on the inner surface side of the printing unit can be protected from heat and pressure.

Next, a description will be given, with reference to FIGS. 3 and 4, of the advance preparation for the invitee in the visit management and the flow of accepting on the day of the visit. As shown in FIG. 3, first, the organizer 20 attaches an identification code 23 by a bar code for identifying each visitor 25 of the visitor from the visitor management database 24 in advance, and prints the address 22. A guide letter and an invitation letter 21 are issued. Next, the visitor 25 is asked to bring the invitation letter or the invitation letter 21 to the show venue 26.

Then, as shown in FIG. 4, when the visitor 25 receives the visit, the displayed identification code 23 of the guide letter or invitation 21 is read by the reader 27 (step 51). Then, the identification code 23 read by the reader 27 is written into the IC card 10 including an IC circuit having an antenna unit for transmitting and receiving data in a non-contact manner and an information storage unit in a base sheet by the writing device 28. Writing is performed in a non-contact state (step 52). Furthermore, this IC card 1
Visitor 2 with 0 as a guide card or invitation 21 as a name card
5 (step 54). During this time, visitors 25
In addition, since the organizer 20 does not intervene in the application form or the reception form at all, visitors can be accepted instantly.

On the other hand, when reading the identification code of the invitation letter or invitation 21 in the reception of the visitor 25, the visitor is registered in the visitor management database 24 of the organizer 20 by an appropriate data transfer means. Visitor registration can be easily performed (step 55).

When accepting visitors, the organizer 20
As a means for carrying the IC card 10 to the visitor 25, a business card is kept from the visitor 25, a code (bar code) for specifying the visitor is attached to the surface of the business card, and this code is written. This IC card 10
Have the card with you. (Step 53). Next, as described above, the visitor display object (business card) with the IC card 10 is displayed and carried by the visitor (step 1).
04).

The visitor carries the IC card 10 together with the guide card, invitation card 21 or business card received from the visitor so that the visitor can easily carry the IC card incorporating the non-contact IC module. Since it is possible to send and receive visitor behavior data and questionnaire data at the event venue in a non-contact manner, it is possible to easily obtain visitor behavior data and data for analyzing needs and the like ( Step 56).

The overall flow of the visit management of the present invention is as follows.
As shown in FIG. 1, step 101 is the same as that described with reference to FIGS. 3 and 4. When the entrance process is performed in step 101 and the code of the visitor is read, the visitor database is stored in advance. If the reception setting has been made, the reception time is displayed on the monitor of the waiting room of the receptionist 35 (visit manager) along with the arrival time of the visitor 25 (customer) based on the setting. At the same time, the visitor database stores a call message by voice message or display along with the time at which the visitor 25 (customer) arrives at the mobile phone 36 or pager 37 carried by the agent 35 via the public line network. (Step 10
2).

Next, at the entrance, a code recorded in the IC card 10 is sent to a visitor who carries the IC card 10,
It is read by the reader installed at the entrance, and the visitor database searches for the corresponding visitor name, and "Welcome XX!" Is displayed (step 103). Further, at that time, the time read by the reader is registered as data for the entry time, and is transferred to the visitor database.

In the following steps 105 to 108, the order is unspecified. First, step 105 includes the present invention. As described above, the visitor is required to record the identification code for identifying each visitor and carry the IC card, but a code for recognizing the visitor is also written. It has become.

According to the present invention, an IC card is also carried by the attendant (visit manager 35), and a code for recognizing the visit manager 35 and each visit manager 35 are provided.
Card 3 storing an identification code for identifying
0 is carried by a plurality of visitor managers 35, and an IC card 10 storing a code for identifying the visitor 25 and an identification code for identifying each visitor 25 is sent to the plurality of visitors 25. Means of carrying, among the plurality of visitors 25 and the plurality of visitors managers 35 when responding to visitors in the venue,
At least one visitor 25 and one visit manager 35 enter the visitor 25 together with other response data to the input device 34 via the IC card reader 33 based on the code stored in the IC cards 10 and 30. And data input means for specifying the visitor manager 35. The data inputted by this data input means is transferred to a visitor (customer) database, and the visitor response data is associated with the visitor manager 35 responding to the visitor 25, and the visitor is visited. It has a counting means for counting user management data.

In the IC card reader 33, the visitors 25
By simply bringing the IC cards 10 and 30 of the visitor manager 35 together at the same time, it is possible to instantly input which visitor 25 is responding to which visitor manager 35, as shown on the display 32 of the input device 34. Then, check the required parts such as catalog request, visit request, etc., and enter them sequentially,
If necessary, memos and the like may be input. Also, the visitor 25 and the visitor manager 35 are not necessarily 1
It is not limited to one-to-one, but may be plural-to-multiple.

In step 106, a seminar or the like is held at a part of the venue, etc., and is performed with a registered participation list, and attendance is confirmed based on the IC card 10 carried by the visitor. Next, the IC provided at each booth
IC card 1 carried by visitors using a card reader
Questionnaire data collection is performed while the code 0 is read (step 107). In step 108, when a visitor observes each booth, point data is stored in the IC card 10 carried by the visitor, and services such as a game participation privilege and eating and drinking are provided here.

The exit processing at the next step 108 is as follows.
As shown by 0, the IC card 10 carried by the visitors
Is collected in exchange for souvenirs, etc.
The code 0 is read and the exit time of the corresponding visitor is registered. Also, as indicated by 111, some visitors have not sent an invitation or the like in advance at the time of the visit, so the visitor database is additionally registered based on the registered data at the time of entry. Then, the customer leaves.

In the above, the collected IC card 10
If the time spent in each booth is recorded, the data can be more detailed than if each booth downloads customer data (by reading the code of the IC card 10), including questionnaire data. Data management and analysis can be performed, reducing the overall system load.

[0023]

According to the visit management system of the present invention, the visitor to which the visitor responded can be easily input, the situation can be grasped reliably, and the visitor response management and the visitor can be easily performed. The service to the service can be provided inadequately and easily, and it has an industrially useful effect.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of an overall flow of visit management according to the present invention.

FIG. 2 is a conceptual explanatory diagram of a visit management system of the present invention.

FIG. 3 is an explanatory diagram of an inviter prior flow in visit management.

FIG. 4 is an explanatory diagram of a reception processing flow in visit management.

FIG. 5 is an explanatory plan view of a contactless IC card used in the visit management system of the present invention.

FIG. 6 is an explanatory sectional view taken along line XX of FIG. 5;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Non-contact type IC card 2 Antenna part 3 IC circuit 10 IC card 25 Visitor 30 IC card 33 IC card reader 34 Input device 35 Visitor manager 41 Visitor database

Claims (2)

[Claims] An IC card storing a code for recognizing a visitor manager and an identification code for identifying each visitor manager is carried by a plurality of visitor managers and must be a visitor. Means for allowing a plurality of visitors to carry an IC card in which a code for recognizing a visitor and an identification code for identifying each visitor are stored, a plurality of visitors, At least one visitor and one visit manager specify the visitor and the visit manager together with other response data to the input device via the IC card reader based on the code stored in the IC card. Data input means, and totaling means for totalizing the visitor management data by associating the visitor response data with the visitor manager responding to the visitor based on the data input by the data input means. A visit management system characterized by the following: 2. The IC card distributed to the visit manager and the visitor is a non-contact IC card capable of writing / reading data by enclosing an antenna section for transmitting / receiving data and an IC circuit in a base sheet. The visit management system according to claim 1, wherein the visit management system is provided.