JP7041686B2 - プログラム、情報処理方法、端末 - Google Patents

プログラム、情報処理方法、端末 Download PDF

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JP7041686B2
JP7041686B2 JP2019545519A JP2019545519A JP7041686B2 JP 7041686 B2 JP7041686 B2 JP 7041686B2 JP 2019545519 A JP2019545519 A JP 2019545519A JP 2019545519 A JP2019545519 A JP 2019545519A JP 7041686 B2 JP7041686 B2 JP 7041686B2
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JPWO2019064464A1 (ja
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祥平 二木
拓洋 佐々木
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Z Intermediate Global Corp
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Line Corp
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/50—Business processes related to the communications industry
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/04817—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance using icons
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04847—Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1827—Network arrangements for conference optimisation or adaptation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1822—Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Data Mining & Analysis (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Multimedia (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
JP2019545519A 2017-09-28 2017-09-28 プログラム、情報処理方法、端末 Active JP7041686B2 (ja)

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JP2021074149A JP2021120880A (ja) 2017-09-28 2021-04-26 サーバ、情報処理方法、プログラム
JP2022062756A JP7297971B2 (ja) 2017-09-28 2022-04-05 サーバ、情報処理方法、プログラム

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PCT/JP2017/035360 WO2019064464A1 (ja) 2017-09-28 2017-09-28 情報処理方法、情報処理装置及び情報処理プログラム

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US (2) US11474662B2 (enExample)
JP (3) JP7041686B2 (enExample)
KR (2) KR102561282B1 (enExample)
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US10489474B1 (en) 2019-04-30 2019-11-26 Capital One Services, Llc Techniques to leverage machine learning for search engine optimization
US10565639B1 (en) * 2019-05-02 2020-02-18 Capital One Services, Llc Techniques to facilitate online commerce by leveraging user activity
US11232110B2 (en) 2019-08-23 2022-01-25 Capital One Services, Llc Natural language keyword tag extraction
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JPWO2022118869A1 (enExample) * 2020-12-02 2022-06-09
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US11763318B2 (en) * 2021-08-03 2023-09-19 Genesys Cloud Services, Inc. Systems and methods relating to providing chat services to customers

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Title
"【ＬＩＮＥ】を活用した法人向けカスタマーサポートサービス「ＬＩＮＥ カスタマーコネクト」を正式販売開始"，［ｏｎｌｉｎｅ］，２０１７年４月１１日，ＬＩＮＥ，［２０２１年７月１５日検索］，インターネット＜ＵＲＬ：ｈｔｔｐｓ：／／ｌｉｎｅｃｏｒｐ．ｃｏｍ／ｊａ／ｐｒ／ｎｅｗｓ／ｊａ／２０１７／１７１６＞
"ビジネスチャット 「ＩｎＣｉｒｃｌｅ」に新サービスが登場！無料トライアル期間を１４日間から３０日間へ延長１４日間試せる、新バージョン「プチトライアル」も登場"，［ｏｎｌｉｎｅ］，２０１６年７月８日，ＡＯＳモバイル株式会社，［２０２１年７月１５日検索］，インターネット＜ＵＲＬ：ｈｔｔｐｓ：／／ｗｗｗ．ａｏｓｔｅｃｈ．ｃｏ．ｊｐ／ｗｐ－ｃｏｎｔｅｎｔ／ｕｐｌｏａｄｓ／２０１６０７０８＿ＩｎＣｉｒｃｌｅ＿ｒｅｎｅｗ＿ｔｒｉａｌ．ｐｄｆ＞
"ユーザーローカル、ＡＩで顧客サポート業務を自動化 サポートチャットボット"，［ｏｎｌｉｎｅ］，２０１７年２月３日，株式会社ユーザーローカル，［２０２１年７月１５日検索］，インターネット＜ＵＲＬ：ｈｔｔｐｓ：／／ｗｗｗ．ｕｓｅｒｌｏｃａｌ．ｊｐ／ｎｅｗｓ／２０１７０２０３１＞
"画像認識が可能なチャットボット「Ｍｉｎｅｒａｖａｅ ＶｉＢＯＴ（ミネルヴァ ヴィボット）」をサービス開始予定"，［ｏｎｌｉｎｅ］，２０１７年８月９日，株式会社クレスコ，［２０２１年７月１５日検索］，インターネット＜ＵＲＬ：ｈｔｔｐｓ：ｗｗｗ．ｃｒｅｓｃｏ．ｃｏ．ｊｐ／ｎｅｗｓ／２０１７／０８／０９／ｍｉｎｅｒｖａｅ－ｖｉｂｏｔ－ｐｒｉｏｒ．ｈｔｍｌ＞
ＥＣｚｉｎｅ編集部［著］，"ＬＯＨＡＣＯ、チャットボット「マナミさん」をＬＩＮＥ上で試験運用 有人対応と組み合わせ"，［ｏｎｌｉｎｅ］，２０１６年１１月２２日，［２０２１年７月１５日検索］，インターネット＜ＵＲＬ：ｈｔｔｐｓ：／／ｅｃｚｉｎｅ．ｊｐ／ｎｅｗｓ／ｄｅｔａｉｌ／３８８１＞
ＭａｒｋｅＺｉｎｅ編集部［編］／マチコマキ［著］／関口 達朗［写］，"重要なのはキャラ設定！？ ＫＤＤＩエボルバが語る、ＬＩＮＥ カスタマーコネクト導入のすすめ"，［ｏｎｌｉｎｅ］，２０１７年８月９日，［２０２１年７月１５日検索］，インターネット＜ＵＲＬ：ｈｔｔｐｓ：／／ｍａｒｅｚｉｎｅ．ｊｐ：／／ａｒｔｉｃｌｅ／ｄａｔａｉｌ／２６８００＞

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KR20200061351A (ko) 2020-06-02
KR102561282B1 (ko) 2023-07-28
US20220413686A1 (en) 2022-12-29
JP2021120880A (ja) 2021-08-19
JP7297971B2 (ja) 2023-06-26
US11474662B2 (en) 2022-10-18
JP2022095805A (ja) 2022-06-28
US20200225832A1 (en) 2020-07-16
WO2019064464A1 (ja) 2019-04-04
CN111183441A (zh) 2020-05-19
KR102722888B1 (ko) 2024-10-29
JPWO2019064464A1 (ja) 2020-08-20
KR20230114332A (ko) 2023-08-01
US12073056B2 (en) 2024-08-27

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