JP2021182276A - Inspection support device, inspection support system, inspection support method, and program - Google Patents

Abstract

To provide an inspection support device that can output an inspection result in a report format while guiding inspection work of a real estate property to be carried out smoothly and accurately.SOLUTION: An inspection support device includes: a storage unit 13 that stores at least property information, registration information, inspection information, and an inspection result; an inspection item guide unit 11c-2 that identifies registration information corresponding to the inspection property and controls to guide based on the registration information; an individual guide unit 11c-3 that identifies individual guide information corresponding to an inspection item included in the inspection information and controls to perform guidance based on the individual guide information; an inspection procedure guide unit 11c-4 that identifies inspection procedure information corresponding to the inspection item included in the inspection information and controls to perform guidance based on the inspection procedure information; a screen generation unit 11e that generates, based on the control, screen data; and a transmission unit 11f that transmits the screen data to a terminal device.SELECTED DRAWING: Figure 2

Description

The present invention relates to, for example, a technique for accurately supporting inspection work of a real estate property.

Conventionally, real estate properties are regularly inspected after delivery. In the current inspection work, the mainstream format is that the inspection worker, together with the owner of the real estate property, brings the inspection slip and goes around each floor and room of the real estate property to describe the inspection contents on the inspection slip. There is.

On the other hand, for rental properties, for example, inspection work is being carried out at the time of moving out, but the work procedure is generally the same as described above. And today, various technologies are provided to support a part of the inspection work related to such real estate properties.

That is, for example, in Patent Document 1, in order to store information on businesses related to repair work and cleaning work necessary for restoration to the original state at the time of moving out by rank, a business suitable for each rental property from among a plurality of businesses. A real estate management support service system for easily finding a person is disclosed.

Further, for example, in Patent Document 2, after a occupancy contract is made between the resident and the real estate agent by looking at the examination document on the display screen, the reform contents in the reform information regarding the specific apartment or the like stored in the server. Request a digitized confirmation letter in the form of the specified items from the computer terminal, call it on the display screen, and print out the confirmation letter printed with the company seal of the reform manager and the signature and seal field of the resident. , When the resident discovers additional remodeling information regarding the apartment, etc. that moved in within a certain period of time after the resident contracted to move in, the additional remodeling information input to the computer terminal by the resident is systemized via the Internet. A reform management method that sends information to the operating company's server, links it to property information, and stores it is disclosed.

Japanese Unexamined Patent Publication No. 2017-224207 Japanese Patent No. 4805597

However, in Patent Document 1 and Patent Document 2, the management company can register inspection items in advance according to the inspection target, and at the time of inspection work, these registered inspection items are sequentially presented to inspection workers and the like, respectively. It is not disclosed that the inspection contents related to the items can be recorded, the inspection work can be accurately guided, and the report can be created.

The present invention has been made in view of such problems, and an object of the present invention is to output inspection results in a report format while guiding the inspection work of real estate properties to be carried out smoothly and accurately. It is to provide the technology that makes it possible.

In order to solve the above problems, the inspection support device according to the first aspect of the present invention is an inspection support device that can communicate freely with the terminal device of the worker and the terminal device of the manager and supports the inspection work of the real estate property. There is a reception unit that receives requests from the worker's terminal device or the administrator's terminal device, a storage unit that stores at least property information, registration information, inspection information, and inspection result information, and the worker's terminal. In response to a request from the device, the inspection item guide unit that refers to the storage unit, identifies the registration information corresponding to the inspection property, and controls to perform guidance based on the registration information, and the terminal of the worker. In response to a request from the device, the individual guide unit that refers to the storage unit, identifies the individual guide information corresponding to the inspection item included in the inspection information, and controls to perform guidance based on the individual guide information. In response to a request from the terminal device of the worker, the inspection procedure information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and a guide based on the inspection procedure information. In response to a request from the administrator's terminal device and the inspection procedure guide unit that controls to perform the inspection, the inspection result information is specified by referring to the storage unit, and the location floor and inspection are performed for each inspection item name. Area, detailed contents of inspection, necessity of response, type of response, importance of response, urgency of response, progress status, photos, videos, those with particularly high importance and urgency are displayed at the top. It is provided with an inspection result output unit for outputting to, a screen generation unit for generating screen data, and a transmission unit for transmitting the screen data to the terminal device of the worker or the terminal device of the administrator.

The inspection support system according to the second aspect of the present invention is an inspection support system that includes a worker's terminal device, a manager's terminal device, and an inspection support device to support inspection work of a real estate property, and is the above-mentioned work. The terminal device of the member has a first transmission unit that sends a request to the inspection support device, a first reception unit that receives screen data from the inspection support device, and a first display that displays based on the screen data. The administrator's terminal device has a second transmission unit that transmits a request to the inspection support device, a second reception unit that receives screen data from the inspection support device, and the screen data. The inspection support device has a second display unit that displays based on the above, and the inspection support device includes a reception unit that receives requests from the worker's terminal device and the administrator's terminal device, and property information, registration information, and the like. In response to a request from the terminal device of the worker and a storage unit that stores at least inspection information and inspection result information, the storage unit is referred to to specify the registration information corresponding to the inspection property, and the registration is performed. An inspection item guide unit that controls information-based guidance and an individual guide corresponding to the inspection item included in the inspection information by referring to the storage unit in response to a request from the worker's terminal device. The inspection information includes an individual guide unit that identifies information and controls to perform guidance based on the individual guide information, and a storage unit that refers to the storage unit in response to a request from the terminal device of the worker. Refer to the inspection procedure guide unit that identifies the inspection procedure information corresponding to the inspection item and controls to perform guidance based on the inspection procedure information, and the storage unit in response to a request from the terminal device of the administrator. The inspection result information is specified, and for each inspection item name, the location floor, inspection area, details of inspection, necessity of response, type of response, importance of response, urgency of response, progress, photo, An inspection result output unit that outputs moving images so that those with particularly high importance and urgency in the list are displayed at the top, a screen generation unit that generates screen data, and the terminal device of the worker or the screen data. It has a third transmission unit that transmits data to the administrator's terminal device.

The inspection support method according to the third aspect of the present invention is an inspection support method for supporting inspection work of a real estate property by a worker's terminal device, a manager's terminal device, and an inspection support device. The first transmission unit of the terminal device sends a request to the inspection support device, the reception unit of the inspection support device receives the request from the terminal device of the worker, and the storage unit of the inspection support device receives the request. At least property information, registration information, inspection information, and inspection result information are stored, and the inspection item guide unit of the inspection support device refers to the storage unit in response to a request from the worker's terminal device. The registration information corresponding to the inspection property is specified, the guide is controlled based on the registration information, and the individual guide unit of the inspection support device responds to the request from the terminal device of the worker. With reference to the storage unit, the individual guide information corresponding to the inspection item included in the inspection information is specified, the guide is controlled to be performed based on the individual guide information, and the inspection procedure guide unit of the inspection support device is used. In response to a request from the terminal device of the worker, the inspection procedure information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and a guide based on the inspection procedure information is performed. The screen generation unit of the inspection support device generates screen data based on the control, and the transmission unit of the inspection support device transmits the screen data to the terminal device of the worker. The first receiving unit of the worker's terminal device receives the screen data from the inspection support device, the first display unit of the worker's terminal device displays based on the screen data, and the administrator. The second transmission unit of the terminal device sends a request to the inspection support device, the reception unit of the inspection support device receives the request from the terminal device of the administrator, and the inspection result output unit of the inspection support device. However, in response to the request from the terminal device of the administrator, the inspection result information is specified by referring to the storage unit, and the location floor, inspection area, detailed contents of inspection, and response are provided for each inspection item name. The necessity, type of response, importance of response, urgency of response, progress, photos, and videos are output so that the ones with particularly high importance and urgency in the list are displayed at the top, and the inspection support device is used. The screen generation unit generates screen data based on the output, and the third transmission unit of the inspection support device transmits the screen data to the terminal device of the administrator, and the third transmission unit of the terminal device of the administrator. 2 The receiver supports the inspection. The screen data from the device is received, and the second display unit of the terminal device of the administrator performs display based on the screen data.

The program according to the fourth aspect of the present invention is provided with a storage unit that can freely communicate with the terminal device and stores at least property information, registration information, inspection information, and inspection result information, and supports inspection work of real estate properties. The support device corresponds to the inspection property by referring to the reception unit that receives the request from the worker's terminal device or the administrator's terminal device, and the storage unit in response to the request from the worker's terminal device. The inspection item guide unit that identifies the registration information and controls to perform guidance based on the registration information, refers to the storage unit in response to a request from the terminal device of the worker, and is included in the inspection information. , The individual guide unit that identifies the individual guide information corresponding to the inspection item and controls the guide based on the individual guide information, and the storage unit in response to a request from the worker's terminal device. In response to a request from the terminal device of the administrator, the inspection procedure guide unit that identifies the inspection procedure information corresponding to the inspection item included in the inspection information and controls the guidance based on the inspection procedure information. With reference to the storage unit, the inspection result information is specified, and for each inspection item name, the location floor, inspection area, details of inspection, necessity of response, type of response, importance of response, urgency of response , The inspection result output unit that outputs the progress status, photos, and videos so that the ones with particularly high importance and urgency in the list are displayed at the top, the screen generation unit that generates screen data, and the work of the screen data. It functions as a transmission unit for transmitting to a member's terminal device or the administrator's terminal device.

According to the present invention, there is provided an inspection support device, an inspection support system, and an inspection support method that can output inspection results in a report format while guiding the inspection work of a real estate property to be performed smoothly and accurately. can do.

It is a block diagram of the inspection support system which concerns on 1st Embodiment of this invention. It is a block diagram of the inspection support device of this system. It is a block diagram of the terminal apparatus of the same system. It is a flowchart which shows the registration procedure by this system. This is a display example of the screen related to inspection registration. This is a display example of the screen related to floor area registration. This is a display example of the screen related to inspection item registration. This is a display example of the screen related to inspection item registration. This is a display example of the screen related to the inspection point adjustment. This is a display example of the screen related to area / inspection item allocation. It is a figure which shows an example of an inspection work report. It is a flowchart explaining the guide at the time of inspection work by this system in detail. It is a figure which shows the display example of a guide screen. It is a figure which shows the display example of a guide screen. It is a figure which shows the display example of the inspection result screen. It is a block diagram of the inspection support apparatus in the inspection support system which concerns on 2nd Embodiment of this invention. It is a flowchart which shows the processing procedure of the inspection guide by this system. It is a figure which shows the display example of a checklist. 19A is a diagram showing a display example of inspection items, FIG. 19B is a diagram showing a display example of an individual guide screen, and FIG. 19C is a diagram showing a display example of an inspection procedure guide screen. It is a figure which shows the display example of a drawing guide screen. It is a figure which shows the display example of the product purchase guide screen. It is a figure which shows the display example of the inspection result output screen.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

<First Embodiment>

FIG. 1 shows and describes a configuration of an inspection support system according to an embodiment of the present invention.

As shown in the figure, the inspection support system according to the present embodiment includes an inspection support device 1 composed of a server device and the like, a terminal device 2 such as an inspection worker or a user (for example, a real estate property owner), and the like. It is provided with a terminal device 3 of a management company. The inspection support device 1 and the terminal devices 2 and 3 are connected wirelessly or by wire via a communication network 4 such as the Internet.

In such a configuration, the inspection support device 1 has an inspection registration for registering at least an inspection type and an inspection time based on an operation input on the terminal device 3, and a floor / area registration for registering a floor and an area name to be inspected. At least the inspection item registration for registering at least the inspection items and the inspection points, and the area / inspection item assignment for relating the area name and the inspection item are performed. The inspection support device 1 transmits these registered contents to the terminal device 2 and guides the registered inspection items to be inspected for each area of each floor. In the terminal device 2, the inspection items and the inspection standards are displayed for each area, and the inspection results are input according to the guide. The inspection support device 1 generates a report based on the result of the inspection performed according to the guide input by the terminal device 2.

FIG. 2 shows and describes the configuration of the inspection support device in the inspection support system.

As shown in the figure, the inspection support device 1 has a control unit 11, a communication unit 12, and a storage unit 13. The control unit 11, the communication unit 12, and the storage unit 13 are communicably connected via a bus. In addition to these configurations, it may have an input unit such as a keyboard and a mouse, and a display unit such as a liquid crystal display that performs various displays.

The communication unit 12 is realized by, for example, a network interface card (NIC) or the like, is connected to a communication network 4 such as the Internet by wire or wirelessly, and communicates with terminal devices 2, 3 and the like. It is a communication interface that performs.

The storage unit 13 is realized by, for example, a semiconductor memory element such as RAM (Random Access Memory) or flash memory (HDD; Hard Disc Drive), a disk disk device, or the like, and is realized by the control unit 11. The program to be executed in is stored in advance. Further, the storage unit 13 includes a user information storage unit 14, a property information storage unit 15, a registration information storage unit 16, and an inspection information storage unit 17.

The user information storage unit 14 associates with the user ID, attribute information such as the name, age, gender, address, telephone number, and e-mail address of the user (owner of the real estate property), and the property ID of the real estate property owned by the user. Etc. are remembered. The property information storage unit 15 stores the location, layout, user ID of the owner, and the like in association with the property ID. The registration information storage unit 16 stores registration information (information such as inspection registration, floor / area registration, inspection item registration, area / inspection item allocation, etc.) and the corresponding property ID in association with the registration ID. .. The inspection information storage unit 17 stores the property ID of the property to be inspected, the user ID of the owner of the property, the inspection result, and the like in association with the inspection ID. The inspection area is specified by the inspection ID, and the inspection item is specified by the inspection item ID.

The control unit 11 is realized by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. The control unit 11 is composed of integrated circuits such as an ASIC (Application Specific Integrated Circuit) and an FPGA (Field Programmable Array). By reading and executing the program stored in the storage unit 13, the control unit 11 reads and executes the reception unit 11a, the registration unit 11b, the inspection guide unit 11c, the report generation unit 11d, the screen generation unit 11e, the transmission unit 11f, and the contract. It functions as a book generation unit 11g.

The reception unit 11a receives input information such as inspection registration, floor area registration, inspection item registration, and area / inspection item assignment on the terminal device 3 side of the management company. The registration unit 11b includes inspection registration for registering at least the inspection type and inspection time, floor / area registration for registering the floor and area name to be inspected, inspection item registration for registering at least inspection items and inspection points, and the above area. The area / inspection item allocation that associates the name with the inspection item is performed for the registration information storage unit 16. The inspection guide unit 11c transmits the contents registered by the registration unit 11b to the terminal device 2 such as an inspection worker, and guides the registered inspection items to be inspected for each area of each floor. The report generation unit 11d generates a report based on the result of the inspection executed according to the guide of the inspection guide unit 11c input by the terminal device 2, and stores it in the inspection information storage unit 17. The screen generation unit 11e generates, for example, the data of the display screen of the above report in HTML format or the like. The transmission unit 11f transmits, for example, the generated HTML data or the like to the terminal device 3 or the like via the communication unit 12. The contract generation unit 11g automatically generates a contract to be concluded with the user based on the information such as the inspection type registered by the registration unit 11b and the area / inspection item assignment. The contract generated by the contract generation unit 11g is also effective in proving that the trader has fulfilled accountability after the fact. Further, the contract generation unit 11g can also automatically generate a guarantee contract by automatically diverting the guarantee contract.

In the inspection item registration, detailed inspection standards related to inspection points can be registered for the inspection items, and when the inspection is executed, the inspection standard data is transmitted to the terminal device 2 to encourage the inspection in accordance with the inspection standards. There is. In the terminal device 2, when the inspection point is imaged at the time of execution of the inspection, the report generation unit 11d incorporates the image data into the report.

FIG. 3 shows and describes the configuration of the terminal device in the inspection support system.

As shown in the figure, the terminal device 2 (3) has a control unit 21, a communication unit 22, an image pickup unit 23, an operation unit 24, a display unit 25, and a storage unit 26. Each unit 21 to 26 is freely connected via a bus. The communication unit 22 is realized by, for example, a NIC or the like, and is a communication interface that is connected to a communication network 4 such as the Internet by wire or wirelessly and communicates with a content distribution device 1 or the like.

The image pickup unit 23 takes a picture in the inspection area of the property or the like. The operation unit 24 is realized by a mouse, a keyboard, or the like, and receives various operation inputs by the user. The display unit 25 is realized by a liquid crystal display or the like, and performs various displays. The operation unit 24 and the display unit 25 may be integrally configured as a touch panel. The storage unit 26 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory, an HDD, an optical disk device, or the like, and stores a program executed by the control unit 11.

The control unit 21 is realized by a CPU, an MPU, or the like, and may be configured by an integrated circuit such as an ASIC or an FPGA. The control unit 21 functions as a transmission unit 21a, a reception unit 21b, a viewing unit 21c, and a display control unit 21d by reading and executing a program stored in the storage unit 26.

More specifically, in the case of the terminal device 2, the transmission unit 21a transmits information such as an inspection result via the communication unit 22, and in the case of the terminal device 3, the registration information is transmitted via the communication unit 22. Send. The receiving unit 21b receives the HTML data or the like transmitted from the inspection support device 1 via the communication unit 22. The reading unit 21c browses HTML data and the like. At this time, the display control unit 21d controls the display of HTML data by the display unit 25.

Hereinafter, the registration procedure by the inspection support system will be described in detail with reference to the flowchart of FIG. Here, the description will proceed with reference to the screen display examples of FIGS. 5 to 10 as appropriate.

When the registration process is started, the registration unit 11b of the inspection support device 1 first executes the inspection registration process (S1). In detail, the screen 100 as shown in FIG. 5 is displayed on the display unit 25 of the terminal device 3. In the terminal device 3, the attribute information of the property to be inspected is input to the area 100a under the operation of the operation unit 24. Further, under the operation of the operation unit 24, the inspection name, the start time of the appointment, and the inspection time are set for each inspection in the area 100b in association with the inspection ID. The transmission unit 21a of the terminal device 3 transmits the input information to the inspection support device 1 via the communication unit 22. In the inspection support device 1, the reception unit 11a receives these information, the registration unit 11b registers the attribute information of the property to be inspected in the property information storage unit 15, and the information such as the inspection name is registered in the registration information storage unit 16. to register.

Subsequently, the registration unit 11b of the inspection support device 1 executes the floor area registration process (S2). In detail, the screen 101 as shown in FIG. 6 is displayed on the display unit 25 of the terminal device 3. In the terminal device 3, under the operation of the operation unit 24, the details of the floor (in this example, the first floor, the second floor, the outside) are set in the area 101a, and the details of the area name are set in the area 101b. The transmission unit 21a of the terminal device 3 transmits these set information to the inspection support device 1 via the communication unit 22. In the inspection support device 1, the reception unit 11a receives these information, and the registration unit 11b registers the information in the registration information storage unit 16.

Next, the registration unit 11b of the inspection support device 1 executes an inspection item registration process (S3). In detail, the screen 102 as shown in FIG. 7 is displayed on the display unit 25 of the terminal device 3. In the terminal device 3, under the operation of the operation unit 24, the inspection item name, the inspection level, and the inspection point are set in association with the inspection item ID in the area 102a. For inspection points, when the "Details" button is selected, a pop-up screen 103 is displayed as shown in FIG. 8, and details of inspection points, that is, inspection criteria can be input as text. The transmission unit 21a of the terminal device 3 transmits these set and input information to the inspection support device 1 via the communication unit 22. In the inspection support device 1, the reception unit 11a receives these information, and the registration unit 11b registers the information in the registration information storage unit 16.

Subsequently, the registration unit 11b of the inspection support device 1 executes the processing of area / inspection item allocation (S4). In detail, the screen 104 as shown in FIG. 9 is displayed on the display unit 25 of the terminal device 3. In the terminal device 3, when an area for item registration is selected in the area 104a under the operation of the operation unit 24, the selected area name is displayed in the area 104b, and the item is registered in the area 104c. The transmission unit 21a of the terminal device 3 transmits these set information to the inspection support device 1 via the communication unit 22. In the inspection support device 1, the reception unit 11a receives these information, and the registration unit 11b registers the information in the registration information storage unit 16. This completes a series of processes related to registration.

In the present embodiment, the screen 105 as shown in FIG. 10 is appropriately displayed on the terminal device 3, and the inspection points can be adjusted for each customer / inspection name. That is, on the screen 105, when the inspection name for which adjustment is desired is selected in the area 105a and the area name for which adjustment is desired is selected in the area 105b, the inspection items corresponding to them are listed in the area 105c. .. Then, when the "Details" button is selected for the item for which adjustment is desired, the screen 105d is displayed in a pop-up, and the inspection standard can be reset.

Here, FIG. 11 shows and describes an example of an inspection work report.

When the registration as described above is performed, the registered contents are transmitted to the terminal device 2 of the inspection worker by the action of the inspection guide unit 11c, and the registered inspection items are displayed for each area of each floor. A guide will be provided to perform the inspection. The report generation unit 11d generates a report based on the result of the inspection executed according to the guide of the inspection guide unit 11c input by the terminal device 2. An example thereof is FIG. In the figure, an inspection item name, a pointed out item, a photograph, and the like are shown in the area 106a, and when one of the arranged photographs is selected, the area 106b is enlarged and displayed. Since such a report can be confirmed at any time on the terminal device 3 of the management company, the progress of the inspection can be managed remotely.

Next, the guide at the time of inspection work by the inspection support system will be described in detail with reference to the flowchart of FIG. Here, the description will proceed with reference to the guide screens of FIGS. 13 to 15 as appropriate.

When the inspection work is started, the inspection worker makes a login request to the inspection support device 1 on the terminal device 2 (S11). At this time, the terminal device 2 also transmits the property ID of the property to be inspected. In the inspection support device 1, the reception unit 11a receives this login request (S12), the inspection guide unit 11c identifies the property to be inspected based on the property ID (S13), and the inspection guide unit 11c stores the registration information. The registration information associated with the property ID is read from the unit 16 (S14), the screen generation unit 11e generates the screen data in the HTML format or the like, and the transmission unit 11f transmits the screen data to the terminal device 2 ( S15).

In the terminal device 2 of the inspection worker, the receiving unit 21b receives the screen data, and the inspection screen is displayed on the display unit 25 under the control of the display control unit 21d (S16). An example of this display is as shown in FIG. As shown in the figure, inspection items are listed in the area 200a, and when the inspection start button is selected, the screen 201 is switched to as shown in FIG. 14, and the corresponding items can be checked. In addition, the urgency of the response (for example, A: urgent, B: early, C: sequential, etc., but not limited to this) can also be set, and a photograph of the inspection location is captured by the imaging unit 23 and an image is taken. Data can also be associated. Further, although not shown here, an input area for the importance of correspondence may be provided to set the importance. Here, the urgency of the response indicates the urgency of the repair response, while the importance of the response indicates the degree of the indication and the magnitude of the problem other than the symptom of the indication. be. For example, the degree of customer's request (such as A if strongly desired to respond) is determined and input. Regarding the degree of customer's indication, the degree of urgency is low, but it may be the case that the problem is getting bigger after being left unattended for a long time, or the damage or damage to the house is expected to be serious if left unattended. , The importance is A.

In this way, by operating the operation unit 24, the inspection results are sequentially input (S17), and when all the inspections are completed (S18 is branched to Y), the screen 202 as shown in FIG. 15 is displayed, and the inspection completion confirmation sign is displayed. As an inspection result, the transmission unit 21a transmits to the inspection support device 1 (S19). In the inspection support device 1, the reception unit 11a receives the inspection result information (S20), and the registration unit 11b registers the inspection information storage unit 17 (S21). In this way, a series of processes related to the inspection work guide is completed. On the screen 202 related to this inspection result, the importance and urgency of the overall response are also presented.

As described above, according to the first embodiment of the present invention, the management company can register the inspection items in advance according to the inspection target, and at the time of the inspection work, these registered inspection items are sent to the inspection worker or the like. It is possible to provide inspection support devices, systems, and methods that can be presented in sequence, record inspection details related to each item, accurately guide inspection work, and create reports.

<Second Embodiment>

Since the configuration of the inspection support system according to the second embodiment of the present invention is the same as the configuration shown in FIG. 1, duplicated description will be omitted here. Further, since the configuration of the terminal device is the same as the configuration shown in FIG. 3, duplicated description will be omitted here.

FIG. 16 shows and describes the configuration of the inspection support device according to the second embodiment of the present invention. Here, the same configuration and the same type configuration as in FIG. 2 will be described with the same reference numerals.

As shown in FIG. 16A, the inspection support device 1 has a control unit 11, a communication unit 12, and a storage unit 13. The control unit 11, the communication unit 12, and the storage unit 13 are communicably connected via a bus. In addition to these configurations, it may have an input unit such as a keyboard and a mouse, and a display unit such as a liquid crystal display that performs various displays.

The communication unit 12 is realized by, for example, a NIC or the like, and is a communication interface that is connected to a communication network 4 such as the Internet by wire or wirelessly and communicates with terminal devices 2, 3 and the like.

The storage unit 13 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory, an HDD, an optical disk device, or the like, and stores a program executed by the control unit 11 in advance. Further, the storage unit 13 includes a user information storage unit 14, a property information storage unit 15, a registration information storage unit 16, an inspection information storage unit 17, and an inspection result storage unit 18.

The user information storage unit 14 associates with the user ID, attribute information such as the name, age, gender, address, telephone number, and e-mail address of the user (owner of the real estate property), and the property ID of the real estate property owned by the user. Etc. are remembered. The property information storage unit 15 stores the location, layout, user ID of the owner, and the like in association with the property ID. The registration information storage unit 16 stores registration information (information such as inspection registration, floor / area registration, inspection item registration, area / inspection item allocation, etc.) and the corresponding property ID in association with the registration ID. ..

Further, in the inspection information storage unit 17, the property ID of the property to be inspected, the user ID of the owner of the property, the checklist information, the registration ID, the individual guide information, the inspection procedure guide information, etc. are linked to the inspection ID. Drawing information, product purchase guide information, etc. are stored. The inspection result storage unit 18 stores the property ID, the user ID, the inspection result, the pinning information on the drawing, the product purchase information, and the like in association with the result ID.

The control unit 11 is realized by a CPU, an MPU, or the like. The control unit 11 is composed of integrated circuits such as ASIC and FPGA. By reading and executing the program stored in the storage unit 13, the control unit 11 reads and executes the reception unit 11a, the registration unit 11b, the inspection guide unit 11c, the report generation unit 11d, the screen generation unit 11e, the transmission unit 11f, and the contract. It functions as a generation unit 11g, an inspection result output unit 11h, and a settlement unit 11i.

The reception unit 11a receives input information such as inspection registration, floor area registration, inspection item registration, and area / inspection item assignment on the terminal device 3 side of the management company. The registration unit 11b has inspection registration for registering at least the inspection type and inspection time, floor / area registration for registering the floor and area name to be inspected, inspection item registration for registering at least inspection items and inspection points, and area name. The area / inspection item allocation that associates the inspection item with the inspection item is performed for the registration information storage unit 16.

The inspection guide unit 11c transmits the contents registered by the registration unit 11b to the terminal device 2 such as an inspection worker, and guides the registered inspection items to be inspected for each area of each floor. More specifically, as shown in FIG. 16B, the inspection guide unit 11c includes a checklist guide unit 11c-1, an inspection item guide unit 11c-2, an individual guide unit 11c-3, and an inspection procedure. It has at least a guide unit 11c-4, a drawing guide unit 11c-5, and a product purchase guide unit 11c-6.

The checklist guide unit 11c-4 refers to the inspection information storage unit 17, identifies the checklist information, and controls to perform guidance based on the checklist information. Under the control of the checklist guide unit 11c-4, the screen generation unit 11e generates screen data based on the specified checklist information, and the transmission unit 11f transmits the screen data to the terminal device 2. The display of the checklist on the terminal device 2 side of the user is as shown in FIG. 18, for example. On this screen, a checklist can be presented from the viewpoint of appearance, tools, safety, etc. before the inspection.

The inspection item guide unit 11c-2 refers to the inspection information storage unit 17, specifies the inspection ID based on the property ID, further specifies the registration ID associated with the inspection ID, and the registration information storage unit 16 Refer to, the registration information corresponding to the registration ID is specified, and the guide based on the registration information is controlled. Under the control of the inspection item guide unit 11c-2, the screen generation unit 11e generates screen data based on the specified registration information, and the transmission 11f transmits the screen data to the terminal device 2. The display of the inspection items on the terminal device 2 side of the user is as shown in FIG. 19A, for example. On this screen, various buttons such as inspection items and inspection guide start button are presented for each inspection target, and it is possible to encourage inspection workers to perform inspections according to the inspection guide for each inspection target and inspection item. Become.

On the screen of FIG. 19A, the importance of the response and the urgency of the response can be set for the inspection result. For example, in the implementation of predetermined inspection items, if the symptom causes a significant malfunction in the living environment such as water leak, gas leak, damage to the exterior, equipment failure, or the symptom has a significant adverse effect on housing maintenance. When it is judged that there is a high possibility of giving a symptom, when inputting the result of the inspection item, at the same time as attaching a symptom report or a photograph, the degree of urgency (A / B / C / D / E) depending on the necessity of the response. It is possible to set a flag of importance (A / B / C / D / E) and report with a level.

As mentioned above, the "urgency" of the response indicates the urgency of the repair response, while the "importance" of the response is the degree of indication and problems other than the symptoms of the indication. It represents the size. For example, the degree of customer's request (such as A if strongly desired to respond) is determined and input. Regarding the degree of customer's indication, the degree of urgency is low, but it may be the case that the problem is getting bigger after being left unattended for a long time, or the damage or damage to the house is expected to be serious if left unattended. , The importance is A.

The individual guide unit 11c-3 refers to the inspection information storage unit 17, specifies individual guide information, and controls to perform guidance based on the individual guide information. Under the control of the individual guide unit 11c-3, the screen generation unit 11e generates screen data based on the specified individual guide information, and the transmission 11f transmits the screen data to the user's terminal device 2. The display of the individual guides on the terminal device 2 side of the user is as shown in FIG. 19 (b), for example. On this screen, it is possible to call attention by presenting points to keep in mind when carrying out inspections for each inspection item.

The inspection procedure guide unit 11c-4 controls to specify the inspection procedure information and perform a guide based on the inspection procedure information with reference to the inspection information storage unit 17. Under the control of the inspection procedure guide unit 11c-4, the screen generation unit 11e generates screen data based on the specified inspection procedure information, and the transmission 11f transmits the screen data to the user's terminal device 2. .. The display of the inspection procedure guide on the terminal device 2 side of the user is as shown in FIG. 19 (c), for example. On this screen, it is possible to present the inspection procedure with illustrations and the like for the inspection items and encourage the inspection worker to perform an appropriate inspection.

The drawing guide unit 11c-5 identifies the drawing information with reference to the inspection information storage unit 17 and prompts the pinning of the inspection portion on the drawing. The screen generation unit 11e generates screen data based on the specified drawing information, and the transmission 11f transmits the screen data to the user's terminal device 2. The state of the display of the pinning of the inspection portion on the drawing on the terminal device 2 side of the user is as shown in FIG. 20, for example. On this screen, it is possible to pin the inspection points on the drawing and associate the inspection points with the inspection items and inspection results.

The product purchase guide unit 11c-6 identifies the product purchase guide information with reference to the inspection information storage unit 17, and controls to guide the purchase of the product related to the inspection location. Under the control of the product purchase guide unit 11c-6, the screen generation unit 11e generates screen data based on the specified product purchase guide information, and the transmission 11f transmits the screen data to the user's terminal device 2. do. The display of the product purchase guide on the user's terminal device 2 side is as shown in FIG. 21, for example. On this screen, the name of the product related to the inspection item and the estimated price are presented, and it is possible to encourage the purchase of the related product. When there is a purchase request on the terminal device 2 side, the payment unit 11i makes an electronic payment.

The report generation unit 11d generates a report based on the inspection result executed according to the guide of the inspection guide unit 11c input by the terminal device 2, and stores the report information in the inspection result storage unit 18. The screen generation unit 11e generates, for example, the data of the display screen of the above report in HTML format or the like. The transmission unit 11f transmits, for example, the generated HTML data or the like to the terminal device 3 or the like via the communication unit 12.

The contract generation unit 11g automatically generates a contract to be concluded with the user based on the information such as the inspection type registered by the registration unit 11b and the area / inspection item assignment. The contract generated by the contract generation unit 11g is also effective in proving that the trader has fulfilled accountability after the fact. Further, the contract generation unit 11g can also automatically generate a guarantee contract by automatically diverting the guarantee contract.

In the inspection item registration, detailed inspection standards related to inspection points can be registered for the inspection items, and when the inspection is executed, the inspection standard data is transmitted to the terminal device 2 to encourage the inspection in accordance with the inspection standards. There is. In the terminal device 2, when the inspection point is imaged at the time of execution of the inspection, the report generation unit 11d incorporates the image data into the report.

The inspection result output unit 11h extracts and outputs inspection result information with reference to the inspection result storage unit 18. The screen generation unit 11e generates screen data in HTML format or the like based on the inspection result information. The transmission unit 11f transmits the generated HTML data or the like to the terminal device 3 or the like via the communication unit 12. The state of the display on the terminal device 3 side is as shown in FIGS. 22 (a) and 22 (b). On the screen shown in FIG. 22 (a), the properties whose inspection results can be viewed are displayed in a list, and when the property name or the like for which the inspection results are desired to be viewed is selected, the screen shown in FIG. 22 (b). It becomes possible to browse the inspection information about the property.

More specifically, on the screen shown in FIG. 22B, the location floor, inspection area, detailed contents of inspection, necessity of response, type of response, importance of response, and urgency of response are displayed for each item name of inspection. , Progress, photos, videos are listed. At this time, it is possible to call more attention because the items whose response is "necessary" are displayed at the higher level. In the case of a document-based report, it took time and effort to confirm the necessity of response for all inspection items one by one. By displaying the above, it is possible to check the inspection result instantly and to grasp the items that need to be dealt with. In addition, since the importance of the response and the urgency of the response are also displayed, it is possible to grasp the inspection items that the contractor should immediately respond to from the urgency. Of course, items with high importance of response and emergency hall of response may be highlighted to call attention.

Hereinafter, the processing procedure of the inspection support by the inspection support system according to the second embodiment of the present invention will be described in detail with reference to the flowchart of FIG. Here, the description will proceed with reference to FIGS. 18 to 21 as appropriate.

When the inspection work is started, the inspection worker makes a login request to the inspection support device 1 on the terminal device 2 (S31). At this time, the terminal device 2 also transmits the property ID of the property to be inspected. In the inspection support device 1, the reception unit 11a receives this login request (S32), the inspection guide unit 11c identifies the property to be inspected based on the property ID (S33), and the inspection guide unit 11c stores the registration information. The registration information and the like associated with the property ID are read from the unit 16 (S34), the screen generation unit 11e first generates the screen data related to the checklist in the HTML format and the like, and the transmission unit 11f generates the screen data. It is transmitted to the terminal device 2 (S55).

In the terminal device 2 of the inspection worker, the receiving unit 21b receives the screen data, and under the control of the display control unit 21d, the checklist is displayed on the display unit 25 (S36). A display example of the checklist is as shown in FIG. 18, and items to be noted by the inspection worker from the three viewpoints of grooming, tools, and safety are presented as check items. When the confirmation of this checklist is completed and the conviction complete button is selected, the transmission unit 21a transmits to that effect to the inspection support device 1 (S37). In the inspection support device 1, the reception unit 11a receives this (S38), the inspection item guide unit 11c-2 refers to the inspection information storage unit 17, specifies the inspection ID based on the property ID, and further, the inspection ID. The registration ID associated with the registration ID is specified, the registration information corresponding to the registration ID is specified with reference to the registration information storage unit 16, and a guide based on the registration information is performed. At this time, the screen generation unit 11e generates screen data based on the specified registration information, and the transmission 11f transmits the screen data to the terminal device 2 (S39).

In the terminal device 2 of the inspection worker, the receiving unit 21b receives this screen data, and under the control of the display control unit 21d, the inspection item screen is displayed on the display unit 25 (S40).

A display example of this inspection item screen is as shown in FIG. 19 (a). On the same screen, the inspection item name, each guide start button (denoted as NAVI), help button, exception description button, announcement description button, status selection column, importance selection column, urgency selection column for each inspection target location. , Drawing pin button, photo / video button, memo button are provided. Select the guide start button to start the individual guide. When you select the help button, a supplementary explanation will be displayed in a pop-up. When you select the exception description button, a text box will be displayed in a pop-up, and you can describe the exception. When you select the announcement description button, a text box will be displayed in a pop-up and you can describe the announcement items. The situation can be selected in the situation selection field. In the importance selection field, importance (A to E) can be selected. In the urgency selection field, urgency (A to E) can be selected. Select the drawing pin button to start the drawing guide. When you select the photo / video button, the photo / video shooting screen is displayed and you can shoot. When you select the memo button, a text box will pop up and you can write a memo.

When the guide start button is selected (S41 is branched to Yes), the transmission unit 21a transmits the request for the individual guide to the inspection support device 1 (S42). In the inspection support device 1, the reception unit 11a receives this request (S43), the individual guide unit 11c-3 refers to the inspection information storage unit 17, specifies the individual guide information, and guides based on the individual guide information. I do. At this time, the screen generation unit 11e generates screen data based on the specified individual guide information, and the transmission 11f transmits the screen data to the user's terminal device 2 (S44).

In the terminal device 2 of the inspection worker, the receiving unit 21b receives this screen data, and under the control of the display control unit 21d, the individual guide screen is displayed on the display unit 25 (S45). The display of the individual guides on the terminal device 2 side is, for example, as shown in FIG. 19 (b). As shown in the figure, individual points to be noted regarding the selected inspection item are displayed on the screen. In this example, it is noted that "Do not ride on the top of the stepladder".

Subsequently, the transmission unit 21a of the terminal device 2 of the inspection worker transmits the request of the inspection procedure guide to the inspection support device 1 (S46). In the inspection support device 1, the reception unit 11a receives this request (S47), and the inspection procedure guide unit 11c-4 refers to the inspection information storage unit 17 to specify the inspection procedure information and guide the guide based on the inspection procedure information. I do. At this time, the screen generation unit 11e generates screen data based on the specified inspection procedure information, and the transmission 11f transmits the screen data to the user's terminal device 2 (S48).

In the terminal device 2 of the inspection worker, the receiving unit 21b receives this screen data, and under the control of the display control unit 21d, the individual guide screen is displayed on the display unit 25 (S49). The display of the inspection procedure on the terminal device 2 side is, for example, as shown in FIG. 19 (c). As shown in the figure, a pop-up screen for explaining the inspection procedure of the inspection location with illustrations and the like is displayed on the display unit 25. In this example, the inspection procedure related to the inspection of the ventilation fan is exemplified.

Subsequently, the terminal device 2 of the inspection worker accepts the input of the inspection result on the inspection item display screen (FIG. 19A) (S50). For example, select the exception description button, announcement description button, situation selection field, importance selection field, urgency selection field, etc., and enter each item. At this time, when the drawing pin button is selected, the screen transitions to the screen as shown in FIG. 20, and the pin indicating the inspection point can be set on the drawing. In this case, the drawing guide unit 11c-5 identifies the drawing as shown in FIG. 20, the screen generation unit 11e generates a screen image, and the transmission unit 11f transmits the drawing to the terminal device 2 side of the inspection worker. NS. The position of the pin on the drawing is associated with the inspection result related to the point indicated by the position.

Next, in the terminal device 2 of the inspection worker, it is determined whether or not the purchase guide is desired, and if it is desired (S51 is branched to Yes), the transmission unit 21a sends the purchase guide request to the inspection support device. It is transmitted to 1 (S52). In the inspection support device 1, the reception unit 11a receives this request (S53), and the product purchase guide unit 11c-6 identifies the product purchase guide information with reference to the inspection information storage unit 17, and is related to the inspection location. Guide the purchase of goods. At this time, the screen generation unit 11e generates screen data based on the specified product purchase guide information, and the transmission 11f transmits the screen data to the user's terminal device 2 (S54).

In the terminal device 2 of the inspection worker, the receiving unit 21b receives this screen data, and under the control of the display control unit 21d, the individual guide screen is displayed on the display unit 25 (S55). The display of the product purchase guide on the user's terminal device 2 side is as shown in FIG. 21, for example. As shown in the figure, the product name, image, estimated price, etc. of the product related to the inspection point are presented, and it is possible to proceed with the purchase as it is. In that case, in the inspection support device 1, the payment unit 11i will perform electronic payment.

In this way, in the terminal device 2, the control unit 21 determines whether or not all the inspections have been completed, and if all the inspections have not been completed (branching S56 to No), the process returns to step S40 and the above processing is performed. repeat. On the other hand, when all the inspections have been completed (S56 is branched to Yes), the transmission unit 21a transmits the inspection results to the inspection support device 1 (S57). In the inspection support device 1, the reception unit 11a receives the inspection result information (S58), and the registration unit 11b registers the inspection result storage unit 18 (S59). In this way, a series of processes related to the inspection work guide is completed.

As described above, according to the second embodiment of the present invention, the following effects are achieved.

According to the second embodiment of the present invention, the inspection support device 1 that can freely communicate with the terminal device 2 has a reception unit 11a that receives a request from the terminal device 2, and property information, registration information, inspection information, and inspection. Inspection item guide unit 11c-that controls to specify the registration information corresponding to the inspection property and perform guidance based on the registration information by referring to the storage unit 13 that stores at least the result and the storage unit 13 in response to the request. 2 and the individual guide unit 11c-, which refers to the storage unit 13 in response to a request, identifies the individual guide information corresponding to the inspection item included in the inspection information, and controls to perform guidance based on the individual guide information. 3 and, in response to a request, refer to the storage unit 13, specify the inspection procedure information corresponding to the inspection item included in the inspection information, and control the guide based on the inspection procedure information. Inspection procedure guide unit 11c -4, an inspection support device 1 including a screen generation unit 11e that generates screen data based on these controls, and a transmission unit 11f that transmits screen data to the terminal device 2 are provided. Therefore, it is possible to execute the inspection item guide, the individual guide, and the inspection procedure guide on the terminal device 2 side to support the inspection work to be performed properly.

Here, upon request, the drawing guide unit 11c-5 for specifying the drawing information included in the inspection information and prompting the pinning of the inspection portion on the drawing is further provided with reference to the storage unit 13. It's okay. Therefore, it is possible to pin the inspection points on the drawing and associate the inspection points on the drawing with the inspection items, inspection results, and the like.

Further, upon request, the checklist guide unit 11c-1 may be further provided with reference to the storage unit 13 to specify the checklist information included in the inspection information and to control the guide based on the checklist information. .. Therefore, it is possible to present a checklist of grooming and the like before working on the inspection work, and to effectively guide the inspection so that the inspection can be started with thorough preparation.

Further, in response to the request, the storage unit 13 is referred to to specify the product purchase guide information corresponding to the inspection item, and the control is performed to guide the purchase of the product related to the inspection item based on the product purchase guide information. A product purchase guide unit 11c-6 may be further provided. Therefore, it is possible to properly guide the purchase of products related to inspection items and provide a mechanism for purchasing necessary products in the process of inspection work.

In addition, in response to the request from the terminal device 3 of the administrator, the inspection result information is specified with reference to the storage unit 13, and the location floor, inspection area, detailed contents of inspection, and correspondence are provided for each inspection item name. It is further equipped with an inspection result output unit 11h that outputs a list of necessity, response type, response importance, response urgency, progress status, photos, and videos so that those with particularly high urgency are displayed at the top. good. Therefore, it is possible to grasp the inspection result at a glance, and the one with a particularly high degree of urgency is displayed at the top, so that it is possible to call attention to the administrator in that respect as well.

Although the first and second embodiments of the present invention have been described above, the present invention is not limited to this, and various improvements and changes can be made without departing from the spirit of the present invention.

For example, in the inspection work, when inputting the inspection result, the urgency of the response is also input, but if the input (selection) indicating that the urgency is high is made, the management company is informed of the urgency. You may notify that the property is high together with the property ID.

Further, in the above embodiment, an example of the on-site inspection implementation screen is shown and explained, but the display mode at the time of on-site inspection implementation is displayed by the inspection performer (resident / specialist inspector, etc.). By changing it, it is possible to prevent the resident's indications from reaching many areas, and it will be possible for a specialist inspector to make reliable confirmations / corrections / indications.

1 ... Inspection support device, 2 ... Worker terminal device, 3 ... Management company terminal device, 4 ... Communication network, 11 ... Control unit, 11a ... Reception unit, 11b ... Registration unit, 11c ... Inspection guide unit, 11c- 1 ... Checklist guide unit, 11c-2 ... Inspection item guide unit, 11c-3 ... Individual guide unit, 11c-4 ... Inspection procedure guide unit, 11c-5 ... Drawing guide unit, 11c-6 ... Product purchase guide unit, 11d ... Report generation unit, 11e ... Screen generation unit, 11f ... Transmission unit, 11g ... Contract generation unit, 11h ... Inspection result output unit, 11i ... Payment unit, 12 ... Communication unit, 13 ... Storage unit, 14 ... User information Storage unit, 15 ... Property information storage unit, 16 ... Registration information storage unit, 17 ... Inspection information storage unit, 21 ... Control unit, 21a ... Transmission unit, 21b ... Reception unit, 21c ... Browsing unit, 21d ... Display control unit, 22 ... Communication unit, 23 ... Operation unit, 24 ... Display unit, 25 ... Storage unit.

Claims (7)

It is an inspection support device that supports the inspection work of real estate properties by freely communicating with the terminal device of workers and the terminal device of managers.
A reception unit that receives requests from the worker's terminal device or the administrator's terminal device,
A storage unit that stores at least property information, registration information, inspection information, and inspection result information,
In response to a request from the worker's terminal device, an inspection item guide unit that refers to the storage unit, identifies the registration information corresponding to the inspection property, and controls to perform guidance based on the registration information, and an inspection item guide unit.
In response to the request from the terminal device of the worker, the individual guide information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and the guide based on the individual guide information is performed. An individual guide to control and
In response to a request from the terminal device of the worker, the inspection procedure information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and a guide based on the inspection procedure information is performed. Inspection procedure guide section to control
In response to the request from the terminal device of the administrator, the inspection result information is specified with reference to the storage unit, and the location floor, inspection area, detailed contents of inspection, and necessity of response are specified for each inspection item name. , Correspondence type, importance of response, urgency of response, progress status, photos, videos, inspection result output unit that outputs so that the one with particularly high importance and urgency in the list is displayed at the top.
A screen generator that generates screen data and a screen generator
A transmission unit that transmits the screen data to the terminal device of the worker or the terminal device of the administrator.
Inspection support device equipped with. In response to a request from the terminal device of the worker, the drawing guide unit that refers to the storage unit, identifies the drawing information included in the inspection information, and controls to prompt the pinning of the inspection portion on the drawing. The inspection support device according to claim 1. In response to a request from the terminal device of the worker, the checklist guide unit that refers to the storage unit, identifies the checklist information included in the inspection information, and controls to perform guidance based on the checklist information. The inspection support device according to claim 1 or 2, further comprising. In response to the request from the terminal device of the worker, the product purchase guide information corresponding to the inspection item is specified with reference to the storage unit, and the product related to the inspection item is specified based on the product purchase guide information. The inspection support device according to any one of claims 1 to 3, further comprising a product purchase guide unit that controls the purchase of the product. It is an inspection support system that supports the inspection work of real estate properties, consisting of the terminal equipment of workers, the terminal equipment of managers, and inspection support equipment.
The worker's terminal device
The first transmitter that sends a request to the inspection support device,
A first receiving unit that receives screen data from the inspection support device, and
A first display unit that displays based on the screen data, and
Have,
The administrator's terminal device
A second transmitter that sends a request to the inspection support device, and
A second receiving unit that receives screen data from the inspection support device, and
A second display unit that displays based on the screen data, and
Have,
The inspection support device is
A reception unit that receives requests from the worker's terminal device and the administrator's terminal device,
A storage unit that stores at least property information, registration information, inspection information, and inspection result information,
In response to a request from the worker's terminal device, an inspection item guide unit that refers to the storage unit, identifies the registration information corresponding to the inspection property, and controls to perform guidance based on the registration information, and an inspection item guide unit.
In response to the request from the terminal device of the worker, the individual guide information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and the guide based on the individual guide information is performed. An individual guide to control and
In response to a request from the terminal device of the worker, the inspection procedure information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and a guide based on the inspection procedure information is performed. Inspection procedure guide section to control
In response to the request from the terminal device of the administrator, the inspection result information is specified with reference to the storage unit, and the location floor, inspection area, detailed contents of inspection, and necessity of response are specified for each inspection item name. , Correspondence type, importance of response, urgency of response, progress status, photos, videos, inspection result output unit that outputs so that the one with particularly high importance and urgency in the list is displayed at the top.
A screen generator that generates screen data and a screen generator
An inspection support system including a third transmission unit that transmits the screen data to the terminal device of the worker or the terminal device of the administrator. It is an inspection support method that supports the inspection work of real estate properties by the terminal device of the worker, the terminal device of the manager, and the inspection support device.
The first transmission unit of the terminal device of the worker sends a request to the inspection support device, and the request is transmitted.
The reception unit of the inspection support device receives the request from the terminal device of the worker, and receives the request.
The storage unit of the inspection support device stores at least property information, registration information, inspection information, and inspection result information.
The inspection item guide unit of the inspection support device refers to the storage unit in response to a request from the terminal device of the worker, identifies the registration information corresponding to the inspection property, and guides based on the registration information. Control to do
In response to a request from the terminal device of the worker, the individual guide unit of the inspection support device refers to the storage unit and identifies the individual guide information corresponding to the inspection item included in the inspection information. Controlled to perform guidance based on the individual guide information,
In response to a request from the terminal device of the worker, the inspection procedure guide unit of the inspection support device refers to the storage unit and identifies the inspection procedure information corresponding to the inspection item included in the inspection information. Then, control to guide based on the inspection procedure information,
The screen generation unit of the inspection support device generates screen data based on the control.
The transmission unit of the inspection support device transmits the screen data to the terminal device of the worker.
The first receiving unit of the terminal device of the worker receives the screen data from the inspection support device, and receives the screen data.
The first display unit of the terminal device of the worker performs display based on the screen data, and displays.
The second transmission unit of the terminal device of the administrator sends a request to the inspection support device, and the request is transmitted to the inspection support device.
The reception unit of the inspection support device receives the request from the terminal device of the administrator, and receives the request.
The inspection result output unit of the inspection support device refers to the storage unit in response to a request from the terminal device of the administrator, specifies inspection result information, and inspects the location floor and inspection for each inspection item name. Area, detailed contents of inspection, necessity of response, type of response, importance of response, urgency of response, progress status, photos, videos, so that those with particularly high importance and urgency are displayed at the top. Output to
The screen generation unit of the inspection support device generates screen data based on the output.
The third transmission unit of the inspection support device transmits the screen data to the terminal device of the administrator.
The second receiving unit of the terminal device of the administrator receives the screen data from the inspection support device, and receives the screen data.
An inspection support method in which the second display unit of the terminal device of the administrator performs display based on the screen data. An inspection support device that supports the inspection work of real estate properties, equipped with a storage unit that can freely communicate with the terminal device and stores at least property information, registration information, inspection information, and inspection result information.
A reception unit that receives requests from the worker's terminal device or the administrator's terminal device,
An inspection item guide unit that controls to specify the registration information corresponding to the inspection property and perform guidance based on the registration information by referring to the storage unit in response to a request from the terminal device of the worker.
In response to the request from the terminal device of the worker, the individual guide information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and the guide based on the individual guide information is performed. Individual guide unit to control,
In response to a request from the terminal device of the worker, the inspection procedure information corresponding to the inspection item included in the inspection information is specified with reference to the storage unit, and a guide based on the inspection procedure information is performed. Inspection procedure guide section to control
In response to the request from the terminal device of the administrator, the inspection result information is specified with reference to the storage unit, and the location floor, inspection area, detailed contents of inspection, and necessity of response are specified for each inspection item name. , Correspondence type, importance of response, urgency of response, progress status, photos, videos, inspection result output unit that outputs the ones with particularly high importance and urgency in the list so that they are displayed at the top.
A program that functions as a screen generation unit that generates screen data and a transmission unit that transmits the screen data to the terminal device of the worker or the terminal device of the administrator.

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