JP7461683B1 - Maintenance record book management system, server device, maintenance record book management method, and program - Google Patents

Abstract

[Problem] To realize management that can improve the value of real estate properties. [Solution] The present invention provides a server device having a receiving unit 11a that receives a navigation request related to self-maintenance from a user's terminal device 2, a storage unit 13 that stores at least navigation information and a maintenance record book, a navigation unit 11b that reads out the navigation information from the storage unit 13 and executes navigation related to self-maintenance work for the user's terminal device 2, a transmitting unit 11a that transmits the navigation information to the user's terminal device 2, and a management unit 11c that updates the contents of the maintenance record book when the receiving unit 11a receives a notification related to the completion of self-maintenance from the user's terminal device 2, and the maintenance record book records information related to self-maintenance together with information on regular maintenance, regular inspections, and regular checks performed by contractors. [Selected Figure] Figure 2

Description

The present invention relates to a technology that accurately guides users of real estate properties in carrying out self-maintenance work, and also outputs and manages the details of self-maintenance work and details of regular maintenance work by contractors together in a maintenance logbook.

Traditionally, after a real estate property is purchased, a contractor performs regular maintenance on it, and the details of the inspection are recorded. However, it is common for users to perform various types of self-maintenance themselves, such as cleaning the ventilation fan, but the details of this self-maintenance are not recorded.

For example, in Patent Document 1, a history service agency is provided with an electronic device consisting of a personal computer as management means, and another electronic device consisting of a personal computer as information provision means, and the electronic device centrally manages the history of the residence from new construction to renovation, as well as future plans and designs and construction supervision for each customer's residence using various residence information such as the residence's design and construction documents and construction supervision records, and the electronic device has a function of searching and displaying residence information for each customer's residence, and the system discloses a system that provides the customer with the residence information obtained as a result of the search.

JP 2004-70811 A

However, Patent Document 1 does not disclose how to navigate the user's self-maintenance work, or output and manage the details of self-maintenance together with the details of regular maintenance by a contractor.

The present invention was made in consideration of these problems, and its purpose is to provide technology that accurately guides users of real estate properties in carrying out their own self-maintenance work, and that enables accurate evaluation of the value of real estate properties by outputting and managing the details of self-maintenance, regular maintenance by contractors, regular inspections and checks, and statutory inspections and checks, all together in a maintenance logbook.

In order to solve the above problem, a server device according to one aspect of the present invention is a server device that communicates with a user's terminal device, and includes a receiving unit that receives a navigation request related to self-maintenance by the user from the user's terminal device, a memory unit that stores at least navigation information and a maintenance record book, a navigation unit that reads out the navigation information from the memory unit and performs navigation related to self-maintenance work for the user's terminal device, a transmitting unit that transmits the navigation information to the user's terminal device, and a management unit that updates the contents of the maintenance record book in the memory unit when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device. and an evaluation unit which refers to the maintenance record book and evaluates self-maintenance performed by the user and regular maintenance performed by a contractor, wherein the navigation information includes text data and image data for explaining the work and procedures of self-maintenance, and the maintenance record book records items of self-maintenance performed by the user , the time of the last performance, the recommended date and time for the next performance, comments related to maintenance, information related to importance, and information related to the items to be performed, content of the performance, and importance of regular maintenance, regular inspections, and regular checks performed by a contractor, and the evaluation unit weights and adds up the scores of each item based on the importance to evaluate the self-maintenance performed by the user and regular maintenance performed by the contractor.

A maintenance record book management system according to another aspect of the present invention is a maintenance record book management system comprising a user's terminal device and a server device, wherein the user's terminal device has a transmission unit which transmits a request for navigation relating to self-maintenance by the user to the server device, a reception unit which receives display data from the server device, and a display unit which performs display based on the display data from the server device, and the server device has a reception unit which receives the request from the user's terminal device, a memory unit which stores at least navigation information and a maintenance record book, a navigation unit which reads out the navigation information from the memory unit and performs navigation relating to self-maintenance work for the user's terminal device, a transmission unit which transmits the navigation information to the user's terminal device, and a display unit which displays the request based on the display data from the server device. The system has a management section which updates the contents of the maintenance record book in the memory section when the receiving section receives a notification regarding the completion of self-maintenance , and an evaluation section which refers to the maintenance record book and evaluates self-maintenance performed by the user and regular maintenance performed by a contractor, wherein the navigation information includes text data and image data for explaining the self-maintenance work and procedures, and the maintenance record book records the items of self-maintenance performed by the user , the time of the last performance, the recommended date and time for the next performance, comments related to maintenance, information related to importance, and information related to the items, content of performance, and importance of regular maintenance, regular inspection, and regular checkup performed by a contractor , and the evaluation section weights and adds up the scores of each item based on the importance to evaluate the self-maintenance performed by the user and regular maintenance performed by the contractor.

A maintenance record management method according to another aspect of the present invention is a maintenance record management method by a server device that communicates with a user's terminal device, in which a receiving unit receives a navigation request related to self-maintenance by the user from the user's terminal device, a memory unit stores at least navigation information and a maintenance record, a navigation unit reads out the navigation information in the memory unit and executes navigation related to the self-maintenance work for the user's terminal device, a transmitting unit transmits the navigation information to the user's terminal device, and a management unit, when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device, updates the maintenance record in the memory unit. The contents are updated, and an evaluation unit refers to the maintenance record book to evaluate self-maintenance performed by the user and regular maintenance performed by a contractor , the navigation information includes text data and image data for explaining the self-maintenance work and procedures, and the maintenance record book records the items of self-maintenance performed by the user , the time of the last performance, the recommended date and time for the next performance, comments related to maintenance, and information related to importance, as well as the items to be performed, content of the performance, and importance of regular maintenance, regular inspections, and regular checks performed by a contractor, and the evaluation unit weights and adds up the scores of each item based on the importance to evaluate the self-maintenance performed by the user and regular maintenance performed by the contractor.

A program according to another aspect of the present invention is a program executed by a server device that communicates with a user's terminal device, and causes the server device to function as a receiving unit that receives a navigation request related to self-maintenance performed by the user from the user's terminal device, a navigation unit that reads navigation information from a storage unit and performs navigation related to self-maintenance work for the user's terminal device, a transmitting unit that transmits the navigation information to the user's terminal device, a management unit that updates the contents of a maintenance record book in the storage unit when the receiving unit receives a notification related to completion of self-maintenance from the user's terminal device , and an evaluation unit that refers to the maintenance record book and evaluates self-maintenance performed by the user and regular maintenance performed by a contractor, the navigation information including text data and image data for explaining the work and procedures of self-maintenance, and the maintenance record book includes records of the items of self-maintenance performed by the user , the time of the last performance, the recommended date and time for the next performance, comments related to maintenance, and information related to importance, as well as the items, content of performance, and importance of regular maintenance, regular inspection , and regular checkup performed by a contractor, and the evaluation unit weights and adds up the scores of each item based on the importance to evaluate the self-maintenance performed by the user and the regular maintenance performed by the contractor.

The present invention provides technology that accurately guides users of real estate properties through self-maintenance work, and outputs and manages the details of self-maintenance, regular maintenance by contractors, regular inspections and checks, and statutory inspections and checks, in a maintenance record book, enabling accurate evaluation of the value of real estate properties.

1 is a configuration diagram of a maintenance record management system according to an embodiment of the present invention. FIG. 2 is a configuration diagram of a server device of the system. FIG. 2 is a configuration diagram of a terminal device of the system. 13 is a flowchart showing a processing procedure for recommending maintenance by the system. 10 is a flowchart showing a processing procedure relating to navigation for self-maintenance by the system. 13 is a flowchart showing a processing procedure for selecting a contractor to be requested to perform regular maintenance by the system. 13 is a flowchart showing the process steps for navigating regular maintenance by a contractor using the system and updating the logbook. FIG. 13 is a diagram showing an example of an output screen of a maintenance record book.

The following describes an embodiment of the present invention with reference to the drawings.

Figure 1 shows and explains the configuration of a maintenance record management system according to an embodiment of the present invention.

As shown in the figure, the maintenance record management system according to this embodiment includes a server device 1, a terminal device 2 of a user (e.g., an owner of a real estate property), and a terminal device 3 of a maintenance company. The server device 1 and the terminal devices 2 and 3 are connected wirelessly or by wire via a communication network 4 such as the Internet.

In this configuration, the server device 1 manages the maintenance schedule for each real estate property, and when the maintenance schedule arrives, it sends the user a notification by e-mail or the like, recommending self-maintenance. When a user who has received this notification wishes to perform self-maintenance, the user requests navigation for the self-maintenance work from the server device 1 by using the terminal device 2 to capture an image of the two-dimensional code that has been attached in advance to the maintenance location. When the server device 1 accepts this request, it transmits the procedures and explanations for the maintenance work for the maintenance location to the terminal device 2 in the form of text, video, or still images. When the terminal device 2 receives data related to these explanations, it displays and plays them to realize navigation. The content of the self-maintenance work performed by the user is recorded in a maintenance logbook.

When the time arrives for regular maintenance by a contractor, the server device 1 selects a contractor and sends the contractor a request to perform regular maintenance by email or the like. When the contractor that receives the request agrees to perform regular maintenance, the server device 1 executes navigation of the regular maintenance work for the contractor. A questionnaire is conducted for the contractor upon completion of the work, and the questionnaire results are recorded in the maintenance logbook together with the details of the maintenance work.

In this way, with the maintenance record book management system according to this embodiment, the details of self-maintenance work by the user and the details of regular maintenance work by contractors are recorded together in the maintenance record book, so that the entire maintenance process related to real estate properties is managed in a centralized manner, which is extremely useful when assessing the value of the real estate property.

Figure 2 shows and explains the configuration of a server device in a maintenance record book management system according to an embodiment of the present invention.

As shown in the figure, the server device 1 has a control unit 11, a communication unit 12, and a storage unit 13. The control unit 11, the communication unit 12, and the storage unit 13 are communicatively connected via a bus line. In addition to these components, the server device 1 may also have an input unit such as a keyboard or a mouse, and a display unit such as a liquid crystal display that displays various information.

The communication unit 12 is realized, for example, by a NIC or the like, and is a communication interface that is connected to a communication network 4 such as the Internet via a wired or wireless connection and communicates with the terminal devices 2, 3, etc.

The storage unit 13 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory, a HDD, or an optical disk device, and stores in advance the programs to be executed by the control unit 11. The storage unit 13 also has a user information storage unit 14, a contractor information storage unit 15, a logbook storage unit 16, a navigation information storage unit 17, and a questionnaire information storage unit 18.

The user information storage unit 14 stores attribute information such as the name, age, sex, address, telephone number, and email address of the user (property owner) and the maintenance record book ID of the owned real estate property, linked to the user ID. The contractor information storage unit 15 stores the contractor's location, person in charge, and contact information (email address, telephone number, facsimile number, etc.) linked to the contractor ID. The record book storage unit 16 stores the user's self-maintenance information, contractor's regular maintenance information, regular inspection and check information, equipment installation information, statutory inspection and check information (Ministry of Land, Infrastructure, Transport and Tourism; warranty liability), manufacturer-specific maintenance information, regular inspection and check information, etc. linked to the maintenance record book ID.

More specifically, the self-maintenance information includes, for example, the maintenance item (e.g., ventilation fan, etc.), the next recommended date and time, the last maintenance date and time as history information, and comments and images related to the maintenance. The regular maintenance information includes, for example, the maintenance item (e.g., exterior wall, etc.), the next recommended date and time, the last maintenance date and time as history information, the contractor ID of the contractor in charge, and comments (including questionnaire results) and images related to the maintenance. The equipment installation information includes, for example, the installation date and time of solar power generation equipment, the contractor, and the next maintenance date and time of the equipment. The statutory inspection and check information (Ministry of Land, Infrastructure, Transport and Tourism; defect liability) includes information related to inspection and check at regular intervals such as 5 years or 10 years as specified by law, and the manufacturer-specific regular inspection and check information includes information related to specified items and checks specific to the house manufacturer, such as 6-month inspection and check.

The control unit 11 is realized by a CPU, an MPU, or the like. The control unit 11 is composed of an integrated circuit such as an ASIC or an FPGA. The control unit 11 reads and executes programs stored in the memory unit 13, thereby functioning as a transmission/reception control unit 11a, a navigation unit 11b, a management unit 11c, a contractor selection unit 11d, a questionnaire control unit 11e, and a main control unit 11f.

In this configuration, the transmission/reception control unit 11a functions as a receiving unit that receives requests from the user's terminal device 2 and the vendor's terminal device 3, and as a transmitting unit that transmits display data, e-mails, etc. to the user's terminal device 2 and the vendor's terminal device 3.

When the transmission/reception control unit 11a receives a request for self-maintenance navigation from the user's terminal device 2, the navigation unit 11b refers to the navigation information storage unit 17, reads text data explaining the work and procedures of self-maintenance, image data of videos and still images, etc., and controls the transmission via the transmission/reception control unit 11a to the user's terminal device 2. In addition, when the transmission/reception control unit 11a receives a request for regular maintenance navigation from the contractor's terminal device 3, the navigation unit 11b refers to the navigation information storage unit 17, reads past history information of regular maintenance, etc., and controls the transmission via the transmission/reception control unit 11a to the contractor's terminal device 3.

The management unit 11c updates and manages the user information stored in the user information storage unit 1, the contractor information stored in the contractor information storage unit 15, and the maintenance record book stored in the record book storage unit 16. For example, when the transmission/reception control unit 11a receives a notification of the completion of self-maintenance work from the user's terminal device 2, the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 so as to add information related to the self-maintenance to the maintenance record book. Similarly, when the transmission/reception control unit 11a receives a notification of the completion of regular maintenance work from the contractor's terminal device 3, the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 so as to add information related to the regular maintenance to the maintenance record book.

When the main control unit 11f periodically checks the maintenance record book in the record book storage unit 16 and detects the arrival of a regular maintenance deadline, the contractor selection unit 11d refers to the contractor information storage unit 15 to select a contractor suitable for carrying out the regular maintenance. For example, a contractor is selected based on a predetermined priority order, such as contractors that have performed regular maintenance in the past or companies related to the construction company of the real estate property. The main control unit 11f then notifies the selected contractor by email or other means to confirm whether they are available to carry out the regular maintenance. If, through communication with these contractors, they respond that they can take on the job, the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16.

When the transmission/reception control unit 11a receives a survey request from the contractor's terminal device 3, the survey control unit 11e references the survey information storage unit 18, reads display data related to the survey, and controls the transmission/reception control unit 11a to transmit the data to the contractor's terminal device 3. Furthermore, when the transmission/reception control unit 11a receives a response to the survey from the contractor, the survey control unit 11e stores the survey information in the survey storage unit 18. The management unit 11c then updates the contents of the maintenance record book so that the survey information is reflected in the maintenance record book. Naturally, this survey information also includes matters to be handed over and matters to be handed over.

The main control unit 11f periodically refers to the record book storage unit 16 to manage deadlines for self-maintenance and regular maintenance, and when it confirms that due maintenance has arrived, it functions as a deadline management unit that sends e-mails and the like related to maintenance recommendations to the user's terminal device 2, etc. via the transmission/reception control unit 11a. Furthermore, the main control unit 11f also functions as an evaluation unit that evaluates real estate properties based on the maintenance record book. Various evaluation methods can be adopted, but for example, a weighting can be assigned to each maintenance item, and the score of the real estate property can be calculated by adding points using the weighting, and the rank of the real estate property can be determined based on the score.

Figure 3 shows and explains the configuration of a terminal device in a maintenance record management system according to an embodiment of the present invention. Here, the configuration of the user's terminal device 2 is shown, but the contractor's terminal device 3 has a similar configuration.

As shown in the figure, the terminal device 2 (3) has a control unit 21, a communication unit 22, an imaging unit 23, an operation unit 24, a display unit 25, and a storage unit 26. Each unit 21 to 26 is connected to each other via a bus line 27 so as to be able to communicate with each other. The communication unit 22 is realized, for example, by a NIC or the like, and is a communication interface that is connected to a communication network 4 such as the Internet by wire or wirelessly and communicates with the server device 1 or the like. The imaging unit 23 takes videos, still images, etc. in a maintenance area of a real estate property. The operation unit 24 is realized by a mouse, a keyboard, etc., and accepts various operation inputs by the user. The display unit 25 is realized by a liquid crystal display or the like, and displays various information. The operation unit 24 and the display unit 25 may be integrated into a touch panel. The storage unit 26 is realized, for example, by a semiconductor memory element such as a RAM or a flash memory, a HDD, or an optical disk device, and stores the program executed by the control unit 21.

The control unit 21 is realized by a CPU or an MPU, and may be configured by an integrated circuit such as an ASIC or an FPGA. The control unit 21 reads and executes programs stored in the storage unit 26, thereby functioning as a transmission/reception control unit 21a, a viewing unit 21b, and a code processing unit 21c. More specifically, the transmission/reception control unit 21a functions as a receiving unit that receives e-mails and display data from the server device 1, and a transmitting unit that transmits various requests and survey information (answers) to the server device 1. The viewing unit 21b performs various displays on the display unit 25 based on display data in HTML format or the like sent from the server device 1. The code processing unit 21c processes the two-dimensional code captured by the imaging unit 23 and generates various requests to be transmitted to the server device 1.

The following describes the processing steps for recommending maintenance using a maintenance record book management system according to an embodiment of the present invention, with reference to the flowchart in Figure 4.

In the server device 1, the main control unit 11f refers to the maintenance record book in the record book storage unit 16 to confirm the self-maintenance items and the next recommended time for implementation, and when it detects that it is a predetermined number of days before that time (S1), it sends an email related to a maintenance proposal to the user's terminal device 2 via the transmission/reception control unit 11a (S2). In the user's terminal device 2, the transmission/reception control unit 21a receives the email, and the viewing unit 21b displays the contents of the email on the display unit 25 (S3). Then, in the user's terminal device 2, when a response is input by operating the operation unit 24, the transmission/reception control unit 21a sends the response to the server device 1 (S4).

In the server device 1, when the transmission/reception control unit 11a receives a response from the user's terminal device 2 (S5), the main control unit 11f transmits a guide email to the user's terminal device 2 via the transmission/reception control unit 11a, informing the user that it is possible to navigate through the user's self-maintenance work (S6). In the user's terminal device 2, when the transmission/reception control unit 21a receives the guide email, the viewing unit 21b displays the contents of the guide email on the display unit 25 (S7). This guide email explains that, for example, by capturing an image of a two-dimensional code attached to each piece of equipment with a camera, text data explaining the work content and procedures for self-maintenance related to that equipment, and image data such as video and still images can be obtained.

Next, referring to the flowchart in FIG. 5, the processing procedure for self-maintenance navigation using the maintenance record book management system according to an embodiment of the present invention will be described.

When the imaging unit 23 of the user's terminal device 2 captures an image of a two-dimensional code that has been affixed in advance to equipment on which self-maintenance is to be performed (S11), the code processing unit 21c processes the two-dimensional code to generate a navigation request, and the transmission/reception control unit 21a transmits the request for self-maintenance navigation to the server device 1 (S12). In the server device 1, when the transmission/reception control unit 11a receives this request (S13), the navigation unit 11b reads out navigation information from the navigation information storage unit 17, and the transmission/reception control unit 11a transmits the navigation information to the user's terminal device 2 (S14). This navigation information includes text data explaining the contents and procedures of the self-maintenance, as well as image data such as videos and still images.

In the user's terminal device 2, when the transmission/reception control unit 21a receives the navigation information, the viewing unit 21b displays the navigation information on the display unit 25 (S15). This display allows the user to check the work content and procedures related to self-maintenance.

When the work related to self-maintenance is thus completed and the transmission/reception control unit 21a of the user's terminal device transmits a completion notification (S16), the transmission/reception control unit 11a in the server device 1 receives the completion notification (S17), and the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 (S18). For example, the implementation time and implementation contents corresponding to the self-maintenance items that were performed are added or updated.

Next, referring to the flowchart in FIG. 6, the processing procedure for recommending maintenance in relation to selecting a contractor to be commissioned to perform regular maintenance according to an embodiment of the present invention will be described.

In the server device 1, the contractor selection unit 11d refers to the contractor information in the contractor information storage unit 15 and the maintenance record book in the record book storage unit 16 to select a contractor suitable for regular maintenance (S21). For example, if the maintenance record book records the contractor who was previously in charge of regular maintenance, that contractor can be given priority, or if the contractor is recorded as a subcontractor of a real estate company, that contractor can be selected.

Next, in the server device 1, the main control unit 11f sends an email to the selected contractor to confirm whether or not they will undertake the scheduled maintenance (S22).

At the contractor's terminal device 3, the transmission/reception control unit 21a receives this email and displays its contents on the display unit 25 under the control of the viewing unit 21b (S23). Then, at the contractor's terminal device 3, when a response (whether or not to accept the order, etc.) is input by operating the operation unit 24, the response is transmitted to the server device 1 under the control of the transmission/reception control unit 21a (S24). At the server device 1, when the transmission/reception control unit 11a receives this response (S25), the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 (S26).

Next, referring to the flowchart in FIG. 7, we will explain the process for navigating regular maintenance by contractors using the maintenance logbook management system according to an embodiment of the present invention, and for updating the logbook.

In the contractor's terminal device 3, the transmission/reception control unit 21a transmits a request for navigation of regular maintenance to the server device 1 (S31). In the server device 1, when the transmission/reception control unit 11a receives this navigation request (S32), the navigation unit 11b reads out navigation information from the navigation information storage unit 17, and the transmission/reception control unit 11a transmits the navigation information to the contractor's terminal device 3 (S33). This navigation information includes text data explaining the details of the regular maintenance and matters to be handed over, as well as image data such as videos and still images.

When the transmission/reception control unit 21a of the contractor's terminal device 3 receives the navigation information, the viewing unit 21b displays the navigation information on the display unit 25 (S34). This display allows the contractor to check the work content related to the regular maintenance, etc.

In this way, when the work related to the regular maintenance is completed and the transmission/reception control unit 21a of the contractor's terminal device 3 transmits a completion notification (S35), the transmission/reception control unit 11a in the server device 1 receives the completion notification (S36), and the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 (S37). For example, the implementation time and implementation contents corresponding to the performed regular maintenance items are added or updated.

Next, when the two-dimensional code related to the survey is imaged by the imaging unit 23 in the contractor's terminal device 3, the code processing unit 21c processes the two-dimensional code and generates a request to conduct the survey, and the transmission/reception control unit 21a transmits the request to conduct the survey to the server device 1 (S38). In the server device 1, when the transmission/reception control unit 11a receives this request (S39), the survey control unit 11e reads out the survey information from the survey information storage unit 18, and the transmission/reception control unit 11a transmits the survey information to the contractor's terminal device 3 (S40). This survey information includes display data related to the survey, etc.

In the agent's terminal device 3, when the transmission/reception control unit 21a receives the survey information, the viewing unit 21b displays the survey information on the display unit 25 (S41). This display enables the agent to check the survey contents and enter a response.

In this way, when the answers to the questionnaire are entered and the transmission/reception control unit 21a of the contractor's terminal device 3 transmits the answers (S42), the transmission/reception control unit 11a in the server device 1 receives the answers (S43), the questionnaire control unit 11e stores the questionnaire information in the questionnaire information storage unit 18, and the management unit 11c reflects the contents of the questionnaire in the maintenance record book in the record book storage unit 16 (S44). For example, if the questionnaire information includes information to be handed over as text data, the information to be handed over will be added as a corresponding maintenance item in the maintenance record book.

Next, Figure 8 shows an example of the maintenance logbook display and explains it.

As shown in the figure, the maintenance record book confirmation screen displays the implementation status of self-maintenance, the implementation status of regular maintenance/regular inspections and checks by contractors, and the implementation status of legal inspections and checks (defect warranty inspection (Ministry of Land, Infrastructure, Transport and Tourism)/regular inspections and checks specific to house manufacturers). The implementation status of these self-maintenances is displayed as the item (ID) and its contents, the previous implementation article, the implementation contents, the next implementation time, the status, and the importance of each item. The implementation status of regular maintenance is displayed as the item (ID) and its contents, the previous implementation article, the implementation contents, the next implementation time, the status, the contractor in charge, and the importance of each item. The implementation status of legal inspections and checks is displayed as the item (ID) and its contents, the previous implementation article, the implementation contents, the next implementation time, the status, and the importance of each item. For the implementation contents, if you select the details button, a pop-up will appear and you can check the implementation history (text, images, etc. related to the implementation contents) in detail.

The main control unit 11f of the server device 1 functions as an evaluation unit, and can weight and add the scores of each item based on the importance assigned to each item to perform evaluations of self-maintenance and regular maintenance, as well as an overall evaluation that takes these into account.

As described above, according to an embodiment of the present invention, a server device 1 that communicates with a user's terminal device includes a receiving unit 11a that receives a navigation request related to self-maintenance from the user's terminal device 2, a memory unit 13 that stores at least navigation information and a maintenance record book, a navigation unit 11b that reads the navigation information in the memory unit 13 and performs navigation related to self-maintenance work for the user's terminal device 2, a transmitting unit 11a that transmits the navigation information to the user's terminal device 2, and a management unit 11c that updates the contents of the maintenance record book in the memory unit 13 when the receiving unit 11a receives a notification related to the completion of self-maintenance from the user's terminal device 2, and a server device is provided in which information related to self-maintenance and information on regular maintenance by a contractor are recorded together in the maintenance record book.

The system may further include a deadline management unit 11f that transmits self-maintenance to the user's terminal device when it detects, based on the maintenance log, that a predetermined number of days remain until the next self-maintenance is to be performed.

This allows for accurate navigation of self-maintenance work by users of real estate properties, and also allows for the output and management of self-maintenance details and regular maintenance details by contractors together in a maintenance record book, making it possible to accurately evaluate the value of real estate properties.

Although the embodiment of the present invention has been described above, the present invention is not limited to this, and various improvements and modifications are possible without departing from the spirit of the invention. For example, the maintenance logbook is merely one example, and various other information may also be presented.

1...server device, 2...user's terminal device, 3...vendor's terminal device, 4...communication network, 11...control unit, 11a...transmission and reception control unit, 11b...navigation unit, 11c...management unit, 11d...vendor selection unit, 11e...questionnaire control unit, 11f...main control unit, 12...communication unit, 13...storage unit, 14...user information storage unit, 15...vendor information storage unit, 16...logbook storage unit, 17...navigation information storage unit, 18...questionnaire information storage unit, 21...control unit, 21a...transmission and reception control unit, 21b...viewing unit, 21c...code processing unit, 22...communication unit, 23...imaging unit, 24...operation unit, 25...display unit, 26...storage unit, 27...bus line.

Claims (8)

A server device that communicates with a user's terminal device,
a receiving unit that receives a navigation request related to self-maintenance by the user from the user's terminal device;
A storage unit that stores at least navigation information and a maintenance record book;
a navigation unit that reads out the navigation information from the storage unit and executes navigation related to a self-maintenance task for the user's terminal device;
a transmitting unit that transmits the navigation information to a terminal device of the user;
a management unit that updates the contents of the maintenance record book in the storage unit when the receiving unit receives a notification regarding completion of self-maintenance from the user's terminal device;
an evaluation unit that refers to the maintenance record book and evaluates self-maintenance by a user and regular maintenance by a contractor,
The navigation information includes text data and image data for explaining the self-maintenance work and procedures,
The maintenance record book records items of self-maintenance by the user , the time of the last maintenance, the recommended date and time of the next maintenance, comments on maintenance, and information on importance, as well as items, contents, and importance of regular maintenance, regular inspection, and regular checkups by a contractor ,
The evaluation unit weights and adds the scores of each item based on the importance and evaluates the self-maintenance performed by the user and the regular maintenance performed by the contractor.
Server device. The server device according to claim 1 , further comprising a deadline management unit that, when it detects based on the maintenance record book that it is a predetermined number of days until the next self-maintenance is due to be performed, transmits a guide encouraging the user to perform self-maintenance to the user's terminal device. A maintenance record management system comprising a user terminal device and a server device,
The user's terminal device
a transmission unit that transmits a navigation request related to self-maintenance by a user to the server device;
A receiving unit that receives display data from the server device;
a display unit that performs display based on display data from the server device;
having
The server device includes:
a receiving unit for receiving the request from the user's terminal device;
A storage unit that stores at least navigation information and a maintenance record book;
a navigation unit that reads out the navigation information from the storage unit and executes navigation related to a self-maintenance task for the user's terminal device;
a transmitting unit that transmits the navigation information to a terminal device of the user;
a management unit that updates the contents of the maintenance record book in the storage unit when the receiving unit receives a notification regarding completion of self-maintenance from the user's terminal device;
an evaluation unit that refers to the maintenance record book and evaluates self-maintenance by a user and regular maintenance by a contractor,
The navigation information includes text data and image data for explaining the self-maintenance work and procedures,
The maintenance record book records items of self-maintenance by the user , the time of the last maintenance, the recommended date and time of the next maintenance, comments on maintenance, and information on importance, as well as items, contents, and importance of regular maintenance, regular inspection, and regular checkups by a contractor ,
The evaluation unit weights and adds the scores of each item based on the importance and evaluates the self-maintenance performed by the user and the regular maintenance performed by the contractor.
Maintenance record book management system. The maintenance record book management system of claim 3, further comprising a deadline management unit that, when it detects based on the maintenance record book that it is a predetermined number of days until the next self-maintenance is due to be performed, sends a notification to the user's terminal device recommending self-maintenance. A method for managing a maintenance log by a server device that communicates with a user's terminal device, comprising:
a receiving unit receiving a request for navigation related to self-maintenance by a user from the terminal device of the user;
The storage unit stores at least navigation information and a maintenance record book;
a navigation unit reading out the navigation information from the storage unit and executing navigation relating to a self-maintenance task on the user's terminal device;
A transmission unit transmits the navigation information to a terminal device of the user;
When the receiving unit receives a notification regarding completion of self-maintenance from the user's terminal device, the management unit updates the contents of the maintenance record book in the storage unit;
an evaluation unit refers to the maintenance record book and evaluates the self-maintenance performed by the user and the regular maintenance performed by a contractor ;
The navigation information includes text data and image data for explaining the self-maintenance work and procedures,
The maintenance record book records items of self-maintenance by the user , the time of the last maintenance, the recommended date and time of the next maintenance, comments on maintenance, and information on importance, as well as items, contents, and importance of regular maintenance, regular inspection, and regular checkups by a contractor ,
The evaluation unit weights and adds the scores of each item based on the importance and evaluates the self-maintenance performed by the user and the regular maintenance performed by the contractor.
How to manage maintenance records. The maintenance record book management method according to claim 5 , wherein when the deadline management unit detects based on the maintenance record book that it is a predetermined number of days until the next self-maintenance is due to be performed, the deadline management unit transmits a guide encouraging the user to perform self-maintenance to the user's terminal device. A program executed by a server device that communicates with a user's terminal device,
The server device,
a receiving unit for receiving a navigation request relating to self-maintenance by the user from the user's terminal device;
a navigation unit that reads out navigation information from a storage unit and executes navigation related to self-maintenance work on the user's terminal device;
a transmitting unit for transmitting the navigation information to a terminal device of the user;
a management unit that updates the contents of the maintenance record book in the storage unit when the receiving unit receives a notification regarding the completion of self-maintenance from the user's terminal device;
functioning as an evaluation unit that refers to the maintenance record book and evaluates self-maintenance by the user and regular maintenance by a contractor;
The navigation information includes text data and image data for explaining the self-maintenance work and procedures,
The maintenance record book records items of self-maintenance by the user , the time of the last maintenance, the recommended date and time of the next maintenance, comments on maintenance, and information on importance, as well as items, contents, and importance of regular maintenance, regular inspection, and regular checkups by a contractor ,
The evaluation unit weights and adds the scores of each item based on the importance and evaluates the self-maintenance performed by the user and the regular maintenance performed by the contractor.
program. The program according to claim 7, further functioning as a deadline management unit that, when it detects based on the maintenance record book that it is a predetermined number of days until the next self-maintenance is due to be performed, sends a notification to the user's terminal device recommending self-maintenance.

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