JP5848276B2 - Information recommendation providing device, program, and communication system - Google Patents

Description

  The present invention relates to an information providing apparatus, an information presenting apparatus, a program, an information providing system, an information providing method, and a contractor management apparatus for managing a contractor that recommend and provide appropriate information to a person who desires it.

  Conventionally, installation and maintenance of various equipment (hereinafter referred to as “equipment”) including electrical equipment such as air conditioning and lighting equipment, piping equipment, the building itself, or general electrical appliances installed in buildings, etc. When performing work such as inspection and repair (hereinafter referred to as “construction”), the user of the equipment (hereinafter simply referred to as “user”), the distributor of the equipment, or the electrical appliances related to the equipment A construction ordering agency service that accepts construction requests from manufacturers, general contractors, condominium developers, or house manufacturers at a facility such as a customer center, and the operator of the facility arranges a construction contractor suitable for the content of the request. Is provided.

  Under these circumstances, based on the distance from the site, etc., one or more contractors that can arrive at the site within a predetermined time (hereinafter referred to as “current arrival”) have recently been selected. Information relating to the contractor (contact phone number, mobile phone e-mail address, location, trader name, etc.) is displayed as recommendation information on the terminal device for operators (hereinafter referred to as “terminal device for operators”). Thus, a system has been proposed that facilitates the ordering and placing work of the construction by the operator and improves the work efficiency (for example, Patent Document 1).

  In particular, in this system, based on the site address and the location of the contractor, the distance between the two points between the two, etc., each contractor calculates the estimated time required for arrival, and one or more contractors are assigned. Select and recommend to operators.

JP 2008-204403 A

  However, the system disclosed in Patent Document 1 has a predetermined skill (national qualification, industry recommended qualification, etc.) depending on the work contents, although it is possible to identify a contractor that can be quickly installed. However, because there are many things that are necessary conditions for construction, the selected contractor does not have the necessary skills to carry out the requested construction, and the recommendation and selection of appropriate contractors. May not be possible.

  In addition, in the system disclosed in Patent Document 1, each contractor may have already received an order for another construction, so it takes time to adjust the schedule and execute the construction quickly. May not be possible.

  The present invention has been made to solve the above-mentioned problems, and its purpose is information that can improve the work efficiency of a construction ordering agency service that receives and orders construction work in response to a request from a client. It is to provide a recommendation providing device and the like.

  (1) In order to solve the above-mentioned problems, the information providing apparatus according to the present invention can construct the contractor attribute information including at least the location and name of the contractor for each of the plurality of contractors, and can be constructed by the contractor. Record management means for managing a database in which skill information indicating a specific work type and qualification information including at least schedule information indicating a schedule in which the contractor can receive an order for a construction work are associated and recorded, and from the client When construction work is requested, the construction request information acquisition means for obtaining the construction request information including the position of the construction site, the construction contents indicating the contents of the construction work and the schedule from the outside, and the obtained construction request information The requested construction work can be accepted based on the displayed construction content and schedule and the recorded qualification information. Based on the calculation element including at least the distance between the extraction means for extracting the construction contractor from the recording means and the position of the site and the location of the construction contractor included in the contractor attribute information, the requested A calculation means for calculating priority information indicating the priority of each contractor that can receive an order for construction work, and the contractor that can receive an order for at least one construction work is selected based on the calculated priority. As a selection means for selecting, and information providing means for providing information relating to the selected contractor as a recommendation information so as to be browsed to those who wish to select the contractor. Yes.

  With this configuration, the information providing apparatus and the like according to the present invention excludes a construction contractor who does not have the skill to perform a construction work requested from the outside, and a construction contractor who cannot receive an order on a schedule basis, from the position of the site. Information on a contractor who can quickly execute a construction work based on the distance between the two points up to can be provided as a recommendation information to a person who wishes to select the contractor.

  Therefore, the information providing apparatus and the like according to the present invention may allow a person who wishes to select a construction contractor to select a contractor capable of performing the construction work quickly and accurately according to a request from the client. Therefore, it is possible to improve the work efficiency of a construction ordering agency service that receives and orders construction work in response to a request from the client.

(2) Moreover, in order to solve the above-described problem, a contractor management apparatus according to the present invention is the above-described information providing apparatus and one contractor selected based on the recommended information, and the construction work An arrival report indicating that the contractor has arrived at the construction site and current position information indicating a position at the time of the arrival report are acquired in association with each other from the communication terminal device of the contracted contractor An arrival report acquisition means, an arrival arrival date information acquisition means for acquiring arrival date information indicating the acquisition date of the arrival report, an arrival position indicated by the arrival arrival position information and the location of the site On-site position information collating means for collating whether or not they match, and managing means for managing data on the status of construction work in the contracted contractor based on the acquired arrival date and time and the matching result of the current arrival position; Having a configuration comprising There.

  With this configuration, the contractor management device according to the present invention reliably grasps the date and time when the requested contractor arrived, and can manage the time required from construction request to arrival, and at the time of reporting It is possible to appropriately manage construction work by managing the position and preventing fraud reports by the construction contractor or its workers.

(3) Moreover, in order to solve the above-mentioned problem, the contractor management apparatus according to the present invention is an operation indicating that the construction work is completed from the information providing apparatus and the communication terminal device of the contracted contractor. Work completion report acquisition means for acquiring a completion report, work completion date / time information acquisition means for acquiring information on work completion date / time indicating the acquisition date / time of the work completion report, and the order construction based on the acquired work completion date / time And a management means for managing data on the status of construction work at a contractor.

  With this configuration, the contractor management device according to the present invention reliably grasps the completion date and time of the requested construction work, can manage the time required from the request to the completion of the work, and manages the position at the time of reporting, It is possible to appropriately manage construction work such as preventing fraud reports by the construction contractor or its workers.

(4) In addition, the information presenting apparatus according to the present invention inputs the construction request information indicating the position of the construction site, the contents of the construction work, and the construction period when the construction work is requested by the client. From the selected construction contractor based on the operation means and the construction content and construction period indicated by the acquired construction request information, the location of the construction site and the location of the construction contractor included in the contractor attribute information Based on a calculation element including at least the distance between two points, recommendation information acquisition means for acquiring information on at least one selected construction contractor selected as recommendation information, and the recommendation acquired by the recommendation information acquisition means And an information presenting means for displaying information related to the selected construction contractor so that the applicant can browse based on the information.

  With this configuration, the information presenting apparatus according to the present invention can display information related to a contractor capable of performing the construction work requested by the client so that the applicant can view the information and present it to the applicant. .

  The information providing apparatus and the like according to the present invention can make it possible to select a construction contractor who can perform construction work quickly and accurately in response to a request from the client for a person who wishes to select a contractor. In addition, it is possible to improve the work efficiency of a construction ordering agency service that receives and orders construction work in response to a request from the client.

  In addition, the contractor management apparatus according to the present invention reliably grasps the completion date and time of the requested construction work, can manage the time required from the request to the completion of the work, manages the position at the time of reporting, Or, it is possible to appropriately manage the construction work, such as preventing unauthorized reporting by the worker.

1 is a system configuration diagram showing a configuration of a communication system in an embodiment according to the present invention. It is a block diagram which shows the structure of the server apparatus of one Embodiment. It is a figure which shows an example of the data recorded on the requester management database provided in the server apparatus of one Embodiment. It is a figure which shows an example of the data recorded on the contractor management database provided in the server apparatus of one Embodiment. It is a figure which shows an example of the data recorded on the construction history management database provided in the server apparatus of one Embodiment. It is a figure which shows an example of the data recorded on the report database provided in the server apparatus of one Embodiment. It is a figure which shows an example of the report data recorded on the report database of one Embodiment. It is a figure which shows an example of the data recorded on qualification management DB of one Embodiment. It is a figure which shows an example of the image for report data creation of one Embodiment. It is a figure which shows the example of an image of the work completion report displayed on the terminal device for operators of one Embodiment. It is a flowchart which shows the recommendation information provision process performed when the request of construction is requested | required from the client in the server apparatus of the communication system of one Embodiment. It is a figure which shows an example of the work instruction printed at the time of construction work request in the terminal device 40 for contractors of the communication system of one embodiment. It is a flowchart which shows the report process which performs an arrival report and a work completion report in the terminal device and server apparatus for contractors of the communication system of one Embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following embodiments, a communication terminal device possessed by each contractor (hereinafter referred to as “a contractor communication terminal device”) and a server device that communicates with the contractor communication terminal device via a network. And a terminal device (operator terminal device) that executes various processes based on an operator's operation in conjunction with the server device, an information providing device and an information presenting device according to the present invention It is embodiment at the time of applying a contractor management apparatus, a program, a communication system, and an information provision method.

[1] Communication System First, the configuration and outline of the communication system 1 according to the present embodiment will be described with reference to FIG. FIG. 1 is a system configuration diagram showing the configuration of the communication system 1 of the present embodiment. Further, in FIG. 1, only some contractors and operators are shown in order to prevent the figure from becoming complicated. That is, in the actual communication system 1, there are a larger number of contractors, operators and contractor communication terminal devices, and operator terminal devices than displayed.

  When the communication system 1 of the present embodiment receives a construction request from a client (not shown), the requested content (that is, the content or type of construction work, the site address, the desired construction period, etc.) is shown. Based on the information (hereinafter referred to as “construction request information”), one or more construction contractors appropriate for the construction are selected, and information on the selected construction contractors (contact phone number, contractor name, or location) Etc.) as recommendation information.

  In addition, the communication system 1 of the present embodiment is a system for managing data on site work at one selected contractor who has received an order for a construction work (hereinafter referred to as “ordered contractor”).

In particular, the communication system 1
(1) From among multiple contractors, contractors who have the skills required for the requested construction work and who can start construction work on the schedule (that is, contractors with free schedules) And
(2) Based on various information, the priority in each extracted contractor is calculated,
(3) Select at least one contractor that satisfies the predetermined condition for the calculated priority,
(4) Generate information about the selected contractor (for example, location, contact telephone number and e-mail address) as recommended information,
(5) Provide the generated recommendation information so that it can be viewed by those who desire the recommendation information such as an operator.
It has a configuration.

  Then, when the applicant specifies one contractor based on the recommendation information, the communication system 1 performs a notification process to the contractor, a report on the current arrival (hereinafter referred to as “current arrival report”), and a construction work start. Work report processing (hereinafter referred to as “work start report”) and construction completion report (hereinafter referred to as “work completion report”) and settlement processing related to settlement are executed, and the construction work And it has the structure which performs various data management regarding the construction contractor who performs the said construction work.

  Specifically, the communication system 1 according to the present embodiment includes a plurality of operator terminal devices 10 provided in the service center SC, a network 20, and an operator terminal using recommended construction companies that can perform construction work as recommendation information. The server device 30 that directly provides to the device 10 or the communication terminal device (not shown) of the client and manages various data related to the construction work, and the terminal device 40 for the contractor owned by each contractor, Have.

  When the service center SC receives a construction request from the client by telephone or web service, the service center SC registers the construction request information based on the accepted construction request in the communication system, and the construction The server apparatus 30 that arranges (orders) and manages the requested construction based on the request, and the installed facility.

  In the present embodiment, the method for accepting construction requests is arbitrary. For example, in addition to accepting a human construction request by an operator such as a telephone or a facsimile from the client, acceptance by e-mail or server The reception of an electronic construction request by the application page of the website for construction application in the WWW (World Wide Web) web service formed in the apparatus 30 is included.

  However, when the operator accepts the construction request by telephone, the server device 30 acquires the construction request information input by the operator via the operator terminal device 10, or for e-mail or construction application. When a construction request is received on the website, construction request information is directly acquired.

  The operator terminal device 10 is a terminal device such as a PC (personal computer) installed in the service center SC, and communicates with the server device 30 directly or via an intranet (not shown) in the service center SC. It is connected. The mutual communication function of the operator terminal device 10 is not always necessary.

  The operator terminal device 10 is configured to display a screen for inputting construction request information in response to an operator's input operation when a construction request is manually made by a client such as a telephone or a facsimile. The construction request information is generated according to the input from the operator and provided to the server device 30.

  On the other hand, when a request for construction is made electronically by a client such as e-mail, the operator terminal device 10 displays a message to that effect under the instruction of the server device 30 and the received client Request information is displayed on the screen.

  In particular, the operator terminal device 10 is used when placing an order for a construction work performed by an operator according to the construction request information while displaying the generated construction request information or the acquired construction request information on a display. It has a possible configuration.

  On the other hand, the operator terminal device 10 is configured to provide construction work information to the contractor in conjunction with the corresponding contractor terminal device 40 when one contractor is specified.

In the present embodiment, as a providing method for providing construction work information to the terminal device 40 for the contractor,
(1) URL (Uniform Resource Locator) or bar code (QR code (registered trademark)) necessary for acquiring construction work information and surrounding maps is described in an e-mail from the operator terminal device 10 A method of transmitting to the terminal device 40 for the contractor, or
(2) A method of starting a predetermined application by the terminal device 40 for a contractor and acquiring construction work information and a surrounding map according to the procedure of the application
To be run by either. However, the providing method is arbitrary and is not limited to this.

The server device 30 includes a recording device 330 having various databases (hereinafter referred to as “DB”), and acquires construction request information from the operator terminal device 10 or the communication terminal device (not shown) of the client. Based on the data in the DB and the construction request information, recommendation information is generated and provided to the operator terminal device 10 or the communication terminal device of the client.

  Further, when the server device 30 acquires the construction request information, the server device 30 assigns a construction ID for uniquely identifying the construction request and manages each construction based on the construction ID. While coordinating with the vendor terminal device 40, various types of data are registered and updated, and the entire construction ordering agency service is managed.

The contractor terminal device 40 is, for example, a communication terminal device that can be carried by a worker of a contractor such as a smartphone, a tablet information terminal device, or a mobile phone. It is used to acquire construction work information necessary for construction from the center SC and present it to the worker.

Specifically, the contractor terminal device 40 is described in a markup language such as voice communication function, e-mail transmission / reception function, and XML (extensible Markup Language), such as construction work information, based on the URL. It has a configuration in which resource data is acquired and image display and data communication are performed by a browsing function based on the resource data.

In addition, the contractor terminal device 40 accesses a website established by the server device 30 and uses an application linked to the server device 30 by a browsing function or uses an e-mail having a predetermined format. Thus, the present arrival report including the work start report and the report processing of the work completion report are executed.

In addition, when executing the reporting process of the arrival report and the work completion report, the contractor terminal device 40 receives the GPS signal from the GPS (Global Positioning System) satellite 50, and based on the GPS signal, Detect position information indicating the current position (latitude / longitude) of the own device, and execute each report process of the arrival report and the work completion report to the server device 30 with the detected position information added. It has become.

  Furthermore, the contractor terminal device 40 has an interface such as Bluetooth (registered trademark), for example, constructs a PAN (personal area network) with a portable printer or an IC card reader, etc. Corresponding work statement slips (hereinafter also referred to as “work instructions”), receipts, etc. can be printed, and payment procedures using credit cards can be performed for settlement of construction fees. It has a configuration.

  By having such a configuration, the communication system 1 of the present embodiment excludes a contractor who does not have the skill to perform construction requested from the outside, and a contractor who cannot receive an order on a schedule, and the position of the site. Information on a contractor that can quickly execute a construction work based on the distance from the contractor to the contractor can be accurately provided to the operator (that is, a person who wants to select the contractor) as recommended information. It is like that.

  Therefore, the communication system 1 according to the present embodiment allows a person who wishes to select a contractor to determine a contractor capable of performing the work easily, quickly, and accurately in response to a request from the client. Therefore, it is possible to improve the work efficiency of a construction ordering agency service that receives and orders construction work in response to a request from a client.

  In addition, the communication system 1 of the present embodiment reliably grasps the date and time when the requested construction contractor arrived, can manage the time required from construction request to arrival, and manages the position at the time of reporting. In addition, it is possible to appropriately manage data of construction work such as preventing fraud reports by construction contractors or their workers.

[2] Server Device Next, the configuration of each server device 30 of the present embodiment will be described with reference to FIGS. FIG. 2 is a block diagram showing the configuration of the server device 30 of the present embodiment. FIGS. 3, 4, 5, and 6 are the requester management DB 331 and the contractor management DB 332 of the present embodiment, respectively. It is a figure which shows an example of the data recorded on construction history DB333 and report DB334. 7 is a diagram showing an example of report data recorded in the report DB 334, and FIG. 8 is a diagram showing an example of data recorded in the qualification management DB 335 of the present embodiment. Further, FIG. 9 is a diagram showing an example of a report data creation image displayed on the contractor terminal device 40 of the present embodiment, and FIG. 10 is a work completion report displayed on the operator terminal device 10. It is a figure which shows the example of an image.

  As shown in FIG. 2, the server device 30 of the present embodiment includes a communication control unit 310 that is communicatively connected to the network 20, a ROM / RAM 320 that functions as various memories, a recording device 330 that includes various DBs, Server management control unit 340 for controlling the entire apparatus, data processing unit 350 for selecting a contractor corresponding to the construction request information, executing a contractor recommendation process for generating recommendation information, and a timer for specifying the current date and time 360. The above-described units are connected to each other by a bus B, and data transfer is performed between the components.

  The communication control unit 310 is a predetermined network interface, establishes a communication channel with the contractor terminal device 40 and the communication terminal device of the client (not shown) via the network 20, and transmits and receives various data. Various data are exchanged with the terminal device 10.

  Note that the communication control unit 310 has a connection interface with the network 20 and an intranet interface separately, and performs communication by separating communication with the network 20 and communication within the intranet. May be.

  Various programs necessary for driving the server device 30 are recorded in the ROM / RAM 320. The ROM / RAM 320 is used as a work area when various processes are executed.

  The recording device 330 is configured by an HDD (Hard Disc Drive) or an SSD (Solid State Drive). The recording device 330 has at least a client management DB 331, a contractor management DB 332, a construction history DB 333, a report DB 334, and a qualification management DB 335. For example, the recording device 330 of the present embodiment constitutes the database of the present invention.

The requester management DB 331 is a database in which various information for managing the requester (service user) of the construction ordering agency service is registered as data. For example, in the requester management DB 331, as shown in FIG.
(1) The client ID assigned to each client,
(2) Requester attribute information including at least the name or name, address or location, telephone number, e-mail address, and settlement information of the requester;
(3) request history information indicating a past request history by the requester;
Are registered in association with each other.

  For example, in the case illustrated in FIG. 3, in association with the requester ID “U001”, the requester name “XX Co., Ltd.”, the location “Tokyo ...”, and the telephone number “03 *****” ”, Mail address“ **@XXX.co.jp ”, payment information“ XX bank ordinary ** ”is registered, and the request history information includes“ 10 times ”request count, construction Information of a prohibited trader “XX Electric” is registered.

  In the requester management DB 331, these pieces of information may be registered at the first construction request. However, in this embodiment, in order to facilitate data management and registration, it is assumed that these pieces of information are registered by performing user registration in advance.

  In addition, the construction prohibited contractor is information individually registered when the client prohibits the ordering of the construction because the satisfaction with the past construction request is low, for example, the name of the construction contractor and the service center SC. In, information that can identify the contractor is registered.

  Further, the request history information may record various information such as a site address, a construction contractor who has received a construction work requested in the past, a construction fee at that time, a construction date and time, and details of the construction work.

The contractor management DB 332 is a DB in which information for managing each contractor is registered as data. For example, in the contractor management DB 332, as shown in FIG.
(1) A contractor ID for identifying each contractor;
(2) Contractor attribute information including information such as the name, location, telephone number, and email address of the contractor;
(3) Qualification information corresponding to the contractor,
Are registered in association with each other.

Credentials include
(A) Skill information indicating national qualifications (hereinafter referred to as "qualifications") possessed by the contractor;
(B) Order rate information indicating the past order rate of the contractor;
(C) Acceptable period indicating the schedule for which the contractor can accept the construction;
(D) Evaluation information indicating the client's evaluation of the construction performed by the contractor in the past,
Is included.

  In particular, the qualification information does not necessarily include all of the information items (a) to (d), and may include at least the information items (a) and (c).

  In addition, the evaluation information may use an average value of evaluations for constructions performed within a predetermined period in the past, and may include all evaluations for constructions performed during a past predetermined period. However, in this embodiment, it is highly possible that the capacity of the contractor will be improved by re-education of the contractor, etc., and the effectiveness of the old evaluation can be considered low. In principle, evaluation information is not included in evaluation information.

  Furthermore, the contractor attribute information and skill information registered in the contractor management DB 332 are registered when the contractor is pre-registered.

  On the other hand, the order rate, for example, indicates the percentage of orders actually received by the selected contractor in the past construction based on the construction fee estimate before construction, etc., and is automatically calculated and registered. Alternatively, it may be registered based on the operation of the operator terminal device 10.

  FIG. 4 illustrates information for managing each contractor recorded in the contractor management DB 332. Specifically, in FIG. 4, the contractor ID “C001” corresponds to the contractor “ABC Electric”, and as the qualification information, the skill information “Electric Contractor (2 types)” The rate “30%” and the evaluation information “☆☆☆” are registered.

  In the example of FIG. 4, the evaluation information is expressed by the number of stars, but may be expressed by a number indicating the evaluation level of the client for the contractor, “good”, “normal”. Evaluation may be made in three stages, “bad”. This evaluation information is determined based on an ex-post evaluation performed by the client on the construction performed after the completion of construction, and is registered in the contractor management DB 332.

  Furthermore, the contractor that the client wishes to refuse to perform the construction work, that is, the construction contractor that prohibits the construction work (hereinafter, “construction prohibited trader”) may be included in the evaluation information. However, in this embodiment, in order to simplify data management, it is separately registered in the client management DB 331 as a construction prohibition contractor, and is configured to be associated with evaluation information by a contractor ID or a contractor name. It may be.

The construction history DB 333 is a DB for managing information related to the construction history of construction performed in the past as data. For example, in the construction history DB 333, as shown in FIG. 5, (1) the construction ID assigned to each construction work,
(2) Construction request information
(3) The construction request date and time of the construction,
(4) work history information;
Are registered in association with each other.

  In particular, the construction request information includes the contact information of the person in charge of the client, the site address, the desired construction date and time, the construction work content, the construction type, and the like.

In addition, the work history information is based on the current arrival report and work completion report performed by the worker using the contractor terminal device 40,
(A) Date and time of arrival report,
(B) Location information at arrival;
(C) the matching result for the arrival report;
(D) work completion report date and time;
(E) location information upon completion;
(F) Check result for work completion report;
(G) status information indicating the status of the work;
including.

  The collation result indicates whether the location information added to the arrival report and the work completion report matches the location of the site, and the status information indicates that the construction is in progress. This is information indicating the status of whether or not it has been completed. In particular, the status of the status information is changed to “completed” when the completion report is received after the construction is ordered until the completion of construction is reported.

  For example, in FIG. 5, for the construction specified by the construction ID “W001” and the construction request information “request 1”, the worker makes an arrival report to “2013/02/01/12: 0”, The position information at that time is “N: 36.626446, W: 138.772344”, which coincides with the location of the work site, and the work completion report is “2013/02/01/17: 00” with “N: 36.626446, The data when it is performed at the place “W: 138.723444” is shown.

The report DB 334 is a DB for recording and managing data constituting a report (hereinafter referred to as “report data”) uploaded together with the work completion report from the contractor terminal device 40 . As shown in FIG. 6, report data is registered in association with each construction ID.

  For example, FIG. 6 shows an example in which information “Report 1” is registered as report data having a predetermined data format of the construction work indicated by the construction ID “W001”. Further, for example, as shown in FIG. 7, the data of each report includes information on the site name, site address, work content, work date, various photos, and comments on each photo. The format information that defines the display format as shown in FIG.

  FIG. 7 shows a site photograph P1 before the start of the work, photographs P2 and P3 of the faulty part and newly attached parts, and a field photograph P4 after the completion of the work in the construction work for performing “downlight inverter replacement”. Shows an example attached to the report, and an example of report data in which a text comment corresponding to each photograph is described.

Further, the report data is generated and uploaded in conjunction with the website or application in the contractor terminal device 40.

  The qualification management DB 335 is a DB for managing qualifications and the like necessary for carrying out the construction for each construction content. For example, in the qualification management DB 335, as shown in FIG. 8, the qualification name defined by the law or the like is recorded in association with the contents of each construction, in association with the execution of the construction.

  In addition, in the case illustrated in FIG. 8, an essential qualification name is registered for each construction content. For example, the construction content (work content) that can be implemented for each qualification name can be specified by a flag or the like. Also good.

  The server management control unit 340 is mainly configured by a central processing unit (CPU), and integrally controls each unit of the server device 30 by executing a program.

  The data processing unit 350 executes an application under the control of the server management control unit 340, thereby interlocking with the communication control unit 310 and the recording device 330 to perform registration and update of data in each DB. A unit 351, a contractor recommendation unit 352 that executes a contractor recommendation process, and a settlement processing unit 353 that performs settlement of the construction fee are realized.

  For example, the DB management control unit 351 of the present embodiment includes a record management unit, a construction request information capital unit, a request information acquisition unit, a current arrival report acquisition unit, a work completion report acquisition unit, The contractor recommendation unit 352 constitutes an extraction means, a calculation means, a selection means, and an information provision means.

  The DB management control unit 351 performs registration and management of construction request information acquired from the operator terminal device 10 or the terminal device (not shown) of the client, and reports the arrival from the contractor terminal device 40. The registration and update of data for the client management DB 331, the contractor management DB 332, and the construction history DB 333 based on the work completion report are performed.

  In addition, when the DB management control unit 351 receives each report data of the current arrival report and the work completion report created by the worker using the contractor terminal device 40 via the website or by e-mail, While identifying the construction ID of the construction work included in the report data, the construction ID and the report data included in the report data are associated with each other and registered in the report DB 334 for the current arrival report and the work completion report. Execute report processing.

For example, as shown in FIG. 9, when the user arrives, the “current arrival” button is selected by the contractor terminal device 40, and when the work is completed, a work report is input, a field photograph is taken, and “work complete” When the various report data of the work completion report including the current arrival report and the report data are transmitted by selecting the “” button, the DB management control unit 351 receives the various report data and receives the received report Based on the data, the construction history DB 333 and the report DB 334 are updated.

On the other hand, the DB management control unit 351 stores the construction history DB 333 and the report DB 334 when the client desires to browse the report data of the predetermined construction work via the operator terminal device 10 or a predetermined website. Based on the various recorded information, image data according to a predetermined display format is generated, and the generated image data is provided to the operator terminal device 10 or the communication terminal device of the client (not shown).

For example, when an instruction to browse the work completion report of the corresponding construction work is instructed under the instruction of the operator terminal device 10, the DB management control unit 351 reads various information on the corresponding construction work from the report DB 334. The image data D as shown in FIG. 10 is generated, and the generated image data D is provided to the corresponding operator terminal device 10.

  In addition, the DB management control unit 351 receives an evaluation for a contractor in charge of the construction work under the instruction of the communication terminal device (not shown) of the requester, and if the evaluation by the requester is made, Based on this, the evaluation information in the contractor management DB 332 is updated.

  The contractor recommendation unit 352 generates recommendation information by executing a contractor recommendation process, and provides the recommendation information to the operator terminal device 10 or a communication terminal device of a contractor (not shown). Note that the contractor recommendation unit 352 and the contractor recommendation process of this embodiment will be described later.

  The settlement processing unit 353 calculates a construction fee for the ordered construction and executes processing necessary for settlement. The payment processing unit 353 may be provided with a server device (not shown) dedicated to payment in the network 20 and realized by the server device, or realizes payment processing in conjunction with the server device dedicated for payment. May be.

[2.2] Contractor Recommendation Unit The contractor recommendation unit 352 has the skills necessary for the requested construction work in order to execute the contractor recommendation process under the instruction of the operator by the operator terminal device 10. Based on the calculated priority, a contractor extraction unit 352A that extracts a contractor that can start construction on a schedule, a priority calculation unit 352B that calculates a priority corresponding to each extracted contractor, and It has a contractor selection unit 352C that selects a contractor, and a recommendation information generation unit 352D that generates recommendation information and provides it to the operator terminal device 10.

  The contractor extraction unit 352A obtains construction request information from the operator terminal device 10 or the client terminal device, and searches the qualification management DB 335 based on the construction content included in the obtained construction request information. Identify the qualifications required for the requested construction work. Then, the contractor extraction unit 352A searches the contractor management DB 332 using the qualification as a search key, reads out the contractor IDs of all contractors hit as a result of the search, and records them in the ROM / RAM 320. .

  In addition, the contractor extraction unit 352A selects a contractor whose work period matches the order acceptable period from the read contractors, and updates the contractor ID recorded in the ROM / RAM 320. At this time, the ROM / RAM 320 has the skill to execute the requested construction, and only the construction contractor ID of the construction contractor who can work on the construction work is recorded on the schedule.

  The priority calculating unit 352B reads out the contractor attribute information from the contractor management DB 332 based on the contractor ID recorded in the ROM / RAM 320 (that is, the contractor capable of working on the requested construction work), and uses the contractor management information as the construction request information. A distance between two points (hereinafter referred to as “distance between two points”) X between the site position included and the location of the contractor is calculated. For example, the priority P is calculated according to (Equation 1). To do.

  In (Expression 1), “A”, “B”, and “C” indicate weighting coefficients, and “Y” indicates a value obtained by quantifying the evaluation information. “Z” indicates the order rate.

  However, it is set so that the priority P of the construction contractor whose evaluation of the past client is high becomes high, or the distance, that is, the priority P of the construction contractor that can quickly arrive is set high. For example, “A”, “B”, and “C” can be arbitrarily set and changed in order to change the calculation standard of the priority P according to the times and requests of the client.

For example, the priority calculation unit 352B
(1) Contractor 1 with a distance of 20 km from the site, an evaluation of “☆☆☆”, and an order rate of “30%”
(2) Contractor 2 with a distance of “5 km” and an evaluation rate of “☆☆” of “80%”
(3) Contractor 3 with a distance of 30 km from the site, an evaluation of “☆☆☆☆”, and an order rate of “70%”
Is present,
(1) Priority of contractor 1: P1 = A / 20 + 3B + 0.3C,
(2) Priority of contractor 2: P2 = A / 5 + 2B + 0.8C,
(3) Priority of contractor 3: P3 = A / 30 + 4B + 0.7C,
Each priority P is calculated by the following equation.

At this time, when “A = 80”, “B = 10” , and “C = 5” are set, P1 = 35.5, P2 = 40.0, and P3 = 23.5. The priority increases in the order of the trader 1 and the construction contractor 3.

The contractor selection unit 352C selects a contractor having a predetermined condition recorded in the ROM / RAM 320 based on the priority calculated by the priority calculation unit 352B. Specifically, contractors selection unit 352C based on the priority, selects the identified and contractor from the contractors ID recorded a contractor ID a predetermined requirement in ROM / RAM 320.

  For example, the contractor selection unit 352C sets the contractor having the highest priority contractor ID as the contractor having the predetermined condition, and sets the contractor having the highest priority (for example, Top 5 contractors) or a contractor whose priority level exceeds a predetermined threshold is selected as a recommended contractor.

  The recommendation information generating unit 352D reads out the contractor attribute information registered in the contractor management DB 332 in association with the contractor ID of the selected contractor, and generates recommendation information based on the contractor attribute information. Then, the recommendation information generation unit 352D provides the generated recommendation information to the corresponding operator terminal device 10 (that is, the operator terminal device 10 that has instructed the contractor recommendation process).

  At this time, the recommendation information generation unit 352D specifies the construction prohibition contractor based on the requester management DB 331 and excludes it from the recommendation information.

[3] Operation of Communication System Next, specific processing executed in the communication system 1 of the present embodiment will be described with reference to FIGS.

[3.1] Operation at the time of construction work request First, the processing at the time of construction work request executed in the communication system 1 of the present embodiment will be described with reference to FIGS. 11 and 12. FIG. 11 is a flowchart showing a recommendation information providing process executed when a request for construction is made by the client in the server device 30 of the communication system 1 of the present embodiment. FIG. 12 is for a contractor. It is a figure which shows an example of the work instruction document printed at the time of construction work request in the terminal device.

In this operation, each information of each client and orderable contractor is registered in advance, and necessary information is registered in advance in the client management DB 331 and the contractor management DB 332 . In this operation, the client requests the service center SC to perform the construction by telephone, facsimile, or e-mail, or executes the construction request on the construction application page of the site established by the service center SC.

  First, when the DB management control unit 351 acquires the construction request information requested by the requester in conjunction with the operator terminal device 10 or directly through the communication control unit 310 (step Sa200), the acquired construction is performed. It is determined whether the request information is a request acquired from the operator terminal device 10 or a request acquired directly from a communication terminal device (not shown) of the client (step Sa201).

  At this time, if the DB management control unit 351 determines that the construction request information is directly acquired from a communication terminal device (not shown) of the requester, the DB management control unit 351 proceeds to the processing of step Sa202. Further, when the DB management control unit 351 determines that the construction request information is a request acquired from the operator terminal device 10, the DB management control unit 351 directly proceeds to the process of step Sa203.

  Next, when the DB management control unit 351 determines that the construction request information is obtained directly from a communication terminal device (not shown) of the requester, the construction request is sent to a predetermined operator terminal device 10. The information is transmitted (step Sa202), and the process proceeds to step Sa203. For example, the data processing unit 350 transmits the construction request information to the operator terminal device 10 that is being activated and is on standby.

  Next, the DB management control unit 351 assigns a construction ID to the received construction request information and obtains a requester ID corresponding to the construction requester while acquiring the acquisition date and time of the construction request information from the timer 360. Specify (step Sa203).

  In addition, about the identification method of requester ID, it is arbitrary, For example, you may make it search the requester management DB331 based on the name etc. which are included in construction request information, or a contact address.

  Next, the DB management control unit 351 reads out and acquires the requester attribute information and request history information of the requester from the requester management DB 331 based on the specified requester ID (step Sa204), and records it in the ROM / RAM 320. Let

  Next, the DB management control unit 351 updates the construction history DB 333 by causing the assigned construction ID and construction request information to be associated with each other and recorded in the construction history DB 333 (step Sa205).

  At this time, the DB management control unit 351 acquires the current date and time from the timer 360 and records it in the construction history DB 333 as the request date and time. At this time, the DB management control unit 351 changes the status information status to “working”.

Next, the contractor extraction unit 352A searches the contractor management DB 332 based on the construction request information, has the skill to perform the construction work, and has a schedule that is free at the client's desired date and time. Is extracted (step Sa 206 ).

  In particular, the contractor extraction unit 352A specifies the qualification that can be executed by the construction request information based on the qualification management DB, and the qualification information that has registered the contractor having the qualification in the contractor management DB 332. Extract based on

  Next, the priority calculation unit 352B calculates the priority P for each of the extracted contractors (step Sa206). Specifically, the priority calculation unit 352B calculates the distance X between two points based on the site address included in the construction request information and the location of the contractor, and performs a predetermined calculation (for example, (Expression 1)). ) To calculate the priority P.

  Next, the contractor selection unit 352C excludes the contractor corresponding to the prohibition contractor from the extracted contractors while referring to the request history information registered in the requester management DB 331 (step Sa207).

Next, the contractor selection unit 352C identifies a contractor having a predetermined condition for each priority P of the contractor extracted and excluded from the prohibition contractor (Step Sa208). For example, the construction contractor selection unit 352C identifies the top construction contractor ID, a predetermined number of construction contractor IDs from the top, or a construction contractor having a certain priority or higher as a construction contractor having predetermined conditions.

Next, the recommendation information generation unit 352D reads the contractor attribute information registered in the contractor management DB 332 in association with the specified contractor ID of the contractor, and recommends the recommended information based on the contractor attribute information. Generate (step Sa209).

  Finally, the recommendation information generation unit 352D supplies the generated recommendation information to the corresponding operator terminal device 10 or the communication terminal device (not shown) of the client (step Sa210), and ends this operation.

  When receiving the recommendation information, the operator terminal device 10 selects the recommended construction contractor based on the operation of the operator, or selects one construction contractor from a plurality of recommended construction contractors. The URL corresponding to the request information and the surrounding map of the site, or a bar code having these contents is transmitted as construction work information to the terminal device 40 for the contractor, and the construction work is ordered after the request for issuance of the quotation and the approval of the quotation. I do.

  At the time of ordering construction work, the operator terminal device 10 is linked with the application of the corresponding contractor terminal device (that is, the contractor terminal device for the ordering party) 40 or the corresponding contractor terminal device. The construction work information including a URL for displaying a map around the site including the site address can be received by the contractor terminal device 40 so as to be viewable by an e-mail so that the device 40 can receive it.

  Furthermore, the contractor terminal device 40 notifies the worker of the construction work information received using a predetermined application, registers it in association with the application when executing the reporting process, and, for example, As a work instruction sheet as shown in FIG. 12, a portable printer can output the work instruction sheet. In particular, the work instruction sheet output on the paper has a bar code for specifying the construction work, and can be used when performing the arrival report and the work completion report.

[3.2] Operation at the time of arrival and work completion report Next, a report including an arrival report and a work completion report executed in the terminal device 40 for the contractor and the server device 30 of the present embodiment with reference to FIG. Processing will be described. FIG. 13 is a flowchart showing a report process including an arrival report and a work completion report executed in the terminal device 40 for the contractor and the server device 30 according to this embodiment. Also, prior to this processing, a plurality of work requests are executed and predetermined information is registered in each database.

  First, when the contractor's terminal device 40 detects the reporting instruction of the worker of the contractor (step Sb100), the contractor terminal device 40 acquires a construction ID for identifying the construction work while detecting the operation of the worker (step Sb100). Sb101).

  For example, the contractor terminal device 40 activates the camera function of the contractor terminal device 40, acquires the barcode of the work instruction sheet output on the paper as described above, analyzes the image, and sets the construction ID. Identify. Further, the contractor terminal device 40 activates a predetermined application and specifies a construction ID based on the construction work information transmitted from the operator terminal device 10 and registered therein.

  Next, the terminal device 40 for the contractor, based on the identified construction ID, displays for executing the report of the construction work (that is, the arrival report and the work completion report) (that is, prompting the worker to input). Resource data for transmitting report data to the server device 30 (hereinafter referred to as “report data transmission resource data”) is acquired (step Sb102).

  In addition, the contractor terminal device 40 may generate report data transmission resource data based on the construction ID by a predetermined application, or in conjunction with the server device 30, based on the identified construction ID, the URL The report data transmission resource data may be acquired by specifying a Web page for performing the arrival report and the work completion report.

  Next, the contractor terminal device 40 displays, for example, a predetermined image (hereinafter referred to as “report data creation image”) as shown in FIG. The input operation is waited (step Sb103).

  Next, when the operator's operation is detected (step S104), the contractor terminal device 40 receives a GPS signal to generate position information corresponding to the current location (step Sb105), and adds the current position information. The report data indicating the arrival report or the work completion report is transmitted (step Sb106), and this operation is terminated.

  In addition, the contractor terminal device 40 prompts the user to input a comment and capture an image of the site using the camera function, and obtains a comment and an image of the site. Then, the contractor terminal device 40 creates report data in a predetermined data format based on the acquired comments and images, and transmits the report data attached with the generated report data. However, comments and on-site images may be acquired and attached to the report data when reporting the arrival.

  In addition, the contractor terminal device 40 may attach settlement information to the report data indicating whether to perform settlement processing at a later date or at the completion of the work when reporting the work completion. In this case, the contractor terminal device 40 causes the client or the person in charge to select a payment method, and attaches the payment method specified by the client as report information to the report data. In addition, when a cost for a new part or member is generated in a construction work such as replacement of a part or member, the terminal device 40 for the contractor includes data on the additional cost based on the input of the worker as report data. Attached.

  On the other hand, in the server device 30, when the communication control unit 310 receives the report data transmitted by the contractor terminal device 40 (step Sb 200), the DB management control unit 351 acquires the reception date and time from the timer 360 ( In step Sb201), it is determined whether the report indicated by the received report data is an arrival report or a work completion report (step Sb202).

  Next, when the DB management control unit 351 determines that the report indicated by the received report data is the current arrival report, the current arrival date and time information and position information (that is, current arrival position information) are stored in the construction history DB 333. Recording is performed (step Sb203), and this operation is terminated.

  At this time, the DB management control unit 351 compares the position information added to the report with the site address, acquires the collation result, and registers the result in the construction history DB 333. Moreover, when a comment or an image is attached to the report data, the DB management control unit 351 may register various data in the construction history DB 333.

  On the other hand, if the DB management control unit 351 determines that the report indicated by the received report data is a work completion report, the DB management control unit 351 identifies a construction ID corresponding to the completion report and is included in the reception date and report data. While updating each piece of information in the construction history DB 333 based on the position information, the report data attached to the report data is recorded in the report DB 334 in association with the construction ID (step Sb204).

Specifically, for the update of the construction history DB 333, the DB management control unit 351 records the reception date and time in the construction history DB 333 as the work completion date and compares the location information added to the report data with the site address. A collation result is acquired and the result is recorded in construction history DB333. In addition, the DB management control unit 351 changes the status of the status information in the construction history DB 333 to “completed”.

  Next, the settlement processing unit 353 obtains estimate data from a database in which estimate data and construction ID (not shown) are associated with each other, or calculates the number of hours (man-hours) required to complete the work from the current arrival date and time. Then, a construction fee calculation process is executed (step Sb205). Note that the settlement processing unit 353 calculates a construction fee including the additional cost based on the information on the additional cost attached to the report data when an additional cost such as a part cost has occurred.

  The additional fee may be determined manually by the operator based on the information described in the report data, or automatically based on the report data and additional fee data such as parts registered in advance. May be determined automatically.

  Next, the settlement processing unit 353 determines whether the settlement process is a later settlement process or the settlement process when the work is completed based on the construction ID or the settlement information attached to the report data (step S206). If it is determined that the settlement processing is to be completed, this operation is terminated as it is. However, when the settlement processing unit 353 determines that the settlement process is to be performed at a later date, the settlement processing unit 353 notifies the corresponding terminal device for operator 10 to that effect.

  On the other hand, when the settlement processing unit 353 determines that the settlement processing is performed when the work is completed, the settlement processing unit 353 performs predetermined settlement processing such as credit settlement in conjunction with the contractor terminal device 40 (step Sb207), and performs this operation. finish. Note that the settlement processing in the present embodiment is the same as the conventional one, and thus the details thereof are omitted.

  As described above, in the communication system 1 of the present embodiment, from the position of the site to the contractor while excluding the contractor without the skill to perform the requested construction work and the contractor that cannot be ordered on a schedule basis. Information on a contractor capable of quickly executing a construction work based on the distance between at least two points can be accurately provided as a recommendation information to a person who wishes to select the contractor.

  Therefore, in the communication system 1 of the present embodiment, construction work can be quickly and accurately performed according to the request of the client for a person who wishes to select a contractor such as an operator or a client (including a person in charge). Therefore, it is possible to improve the operational efficiency of the construction ordering agency service that receives and orders construction work in response to a request from the client.

  Moreover, in the communication system 1 of the present embodiment, the client's evaluation (for example, evaluation of the client's satisfaction score) for the construction performed by each contractor in the past is stored in the database as the contractor's construction history. Since it is possible to preferentially select a contractor that is accumulated and highly evaluated, it is possible to improve the degree of satisfaction (that is, the CS degree) of the construction work in the client.

  Further, in the communication system 1 of the present embodiment, if the client individually designates a contractor who wants to refuse the request from the past request experience, there is a situation in which the contractor is ordered again for the work. Can be prevented.

  Moreover, in the communication system 1 of this embodiment, each construction contractor becomes the one barometer which shows the trust relationship between a contractor and a client, for example, based on the order receipt status in the past. Therefore, it is possible to preferentially select a contractor with a high order rate, indicating that the efficiency of construction work can be improved and the CS degree of the client can be improved.

  Moreover, in the communication system 1 of this embodiment, for example, the priority of a contractor who can set the priority of a contractor whose evaluation of a past client is high is high or can be quickly installed based on the distance. The priority calculation standard can be changed according to the type of construction or the request of the client.

  Further, in the communication system 1 of the present embodiment, the priority calculation standard can be changed according to the request of the client.

  In addition, in the communication system 1 of the present embodiment, even if it is difficult to uniformly determine a contractor based on a distance between two points, a candidate for a contractor who executes a construction work having a predetermined condition is selected. Since it can narrow down, compared with the case where the contractor requested from many contractors is determined, the said determination work can be performed easily.

  Moreover, in the communication system 1 of this embodiment, since construction work can be requested | required with the most suitable construction contractor, the work efficiency of construction ordering agency service can be improved.

  Moreover, in the communication system 1 of this embodiment, for example, it is possible to preferentially recommend a contractor who is good at the requested construction, and to be able to respond according to the situation of the construction request such as when there is urgency. Since a contractor can be preferentially recommended, a more appropriate construction contractor can be selected.

  Therefore, in the communication system 1 of the present embodiment, the CS degree of the client can be improved and can be applied to various constructions.

[4] Modification [4.1] Modification 1
In the above-described embodiment, the server device 30 executes the payment process. However, a server device dedicated to payment may be provided in the network 20, and the server may execute the payment process.

[4.2] Modification 2
In the above embodiment, various DBs are provided in the server device 30 for centralized management. However, each computer system that manages and controls each database is operated by a separate computer system. May be. In this case, each computer system may be installed in a different country.

[4.3] Modification 3
Moreover, in the said embodiment, although construction work including installation or maintenance of articles | goods etc. was demonstrated, the information provision apparatus etc. which concern on this invention are applicable also to cleaning of a facility, etc. Even in this case, it is realizable by the same structure as the communication system 1 of the said embodiment.

[4.4] Modification 4
Moreover, in the said embodiment, although it was set as the structure which registers the text of work content and the report data containing only image data in a report, as information regarding the parts exchanged by construction work, it is a model number as report data. Or the reason for replacement. The billing address is automatically changed according to whether the requested construction work is considered to be the responsibility of the equipment user or the equipment manufacturer or the administrator. It is also possible to adopt a configuration.

[4.5] Modification 5
Further, in the above embodiment, the example using (Equation 1) is shown as the calculation method of the priority P. However, when adopting a configuration in which all evaluation information for the past predetermined period is left in the DB, a new method is used. It is also possible to increase the weight of the new evaluation by dividing the evaluation from the old evaluation. In particular, regarding the evaluation, since the new evaluation is more useful than the old evaluation, it is possible to improve the accuracy of the priority calculation.

[4.6] Modification 6
In the priority calculation unit 352B of the above embodiment, when calculating the priority P using, for example, (Equation 1), each item of “distance”, “evaluation”, and “order rate”, that is, For “AX”, “BY”, and “CZ”, an upper limit value may be set such that “AX” is “80 points”, “BY” is “50 points”, and “CZ” is “30 points”. Good. Further, the priority calculation unit 352B may calculate the priority P based on (Expression 2) instead of (Expression 1).

  In (Expression 2), “A”, “B”, “C”, “X”, and “Z” are the same as in (Expression 1), and a, b, and c are weights that can be changed. In addition to indicating coefficients, y1 = constructional satisfaction (10-point evaluation, etc.), y2 = price satisfaction, and y3 = quality satisfaction. Further, if each of the six coefficients “A”, “B”, “C”, “a”, “b”, and “c” is made variable, for example, a client who gives priority to the construction period and a client who gives priority to the price. The contractor can be selected while reflecting the circumstances of the client, such as the client who prioritizes quality.

  Furthermore, the priority calculation unit 352B may display “evaluation” on the operator terminal device 10 only as a reference value without using the calculation for the priority P. The reference value includes information on the number of works performed in the past, and the priority calculation unit 352B may display the number of works on the operator terminal device 10 as a reference value. .

[4.7] Modification 7
In the above embodiment, the configuration in which the operator terminal device 10 and the server device are separate computer systems is adopted. However, the server device 30 is provided with an input user interface and a display, and the server device 30 alone. The service center SC may be integrated and managed.

  Further, the service center SC may be provided overseas, and only the server device 30 may be operated in the country. In this case, only the operator terminal device 10 may be provided in the overseas service center SC, and data communication with the domestic server device 30 may be performed via the network 20.

[4.8] Modification 8
Moreover, in the said embodiment, although the structure which manages qualification information and construction history for every construction contractor was employ | adopted, you may make it manage qualification information and construction history for every worker.

[4.9] Modification 9
In the above embodiment, only information corresponding to qualifications essential for construction is recorded in the skill information. For example, as optional information, “LAN (Local Area Network) construction”, “distribution” The work information such as “breaker construction” and “interior construction” may be included in the skill information. In addition, but it may also be so as to include information about the service organization such as "24-hour response" to the skill information. By adopting the configuration of this, for example, the recommendation of contractors in consideration that, and service structure construction was asked the like to recommend favorite contractors preferentially, to achieve a higher degree of freedom Contractor recommendation Can be performed.

DESCRIPTION OF SYMBOLS 1 ... Communication system 10 ... Operator terminal device 20 ... Network 30 ... Server apparatus 40 ... Contractor terminal device 310 ... Communication control part 320 ... ROM / RAM
330 ... recording device 331 ... client management DB
332 ... Contractor management DB
333 ... Construction history DB
334… Report DB
340 ... Server management control unit 350 ... Data processing unit 351 ... DB management control unit 352 ... Contractor recommendation unit 352A ... Contractor extraction unit 352B ... Priority calculation unit 352C ... Contractor selection unit 352D ... Recommendation information generation unit 360 ... Timer

Claims (8)

(1) For each of a plurality of contractors, contractor attribute information including at least the location and name of the contractor, skill information indicating the type of work that can be performed by the contractor, and the contractor can receive an order for the contractor. Manage the database in which the qualification information including at least schedule information indicating the schedule and the skills necessary for each construction work for each construction work content are recorded, and (2) for the construction work performed by the construction contractor Evaluation information in which the client performs evaluation after the completion of the construction work is digitized, and order information indicating the order rate calculated based on the number of construction work orders received by the contractor in the past, A record management means for registering in the database in association with the qualification information,
When the construction work is requested from the requester, the construction request information acquisition means for obtaining the construction request information including the position of the construction site, the construction content indicating the content of the construction work and the schedule from the outside,
(A) The skill necessary for the construction content is specified as a search key based on the construction content of the acquired construction request information, and (B) the database is searched by searching the database based on the identified search key. The contractor including the skill in the skill information is extracted. (C) From the extracted contractor, the request is made based on the schedule of the construction request information and the schedule information recorded in the database. An extraction means for extracting the contractor capable of receiving an order for construction work;
The point-to-point distance X between the location of the construction site and the location of the contractor included in the extracted contractor attribute information of the contractor, and the digitized data recorded in the database of the extracted contractor Calculation means for calculating the priority P of each contractor who can receive an order for the requested construction work according to the calculation formula of (Formula I), based on a calculation element including the evaluation information Y and the order information Z being included;
Priority P = A (1 / X) + BY + CZ (where A, B, and C are predetermined coefficients)
... (Formula I)
Based on the calculated priority P, a selection means for selecting, as a selection contractor capable of receiving an order for at least one construction work,
Information providing means for providing information related to the selected contractor as recommendation information so as to be viewable to those who wish to select the contractor;
Comprising
The record management means is
When the construction work in the construction request information is executed based on the provided recommendation information, the evaluation for the contractor in charge of the construction work is evaluated as the evaluation result from the communication terminal device of the client who requested the construction work. An information recommendation providing apparatus that receives and updates the evaluation information of a corresponding contractor in the database based on the received evaluation result. The information recommendation providing device according to claim 1,
The calculating means is
An information recommendation providing device that uses an average value of evaluations for construction performed within a predetermined period as the digitized evaluation information. The information recommendation providing device according to claim 1,
The calculating means is
The evaluation information in the past predetermined period is divided into first evaluation information indicating a new evaluation and second evaluation information indicating an old evaluation based on a predetermined timing,
When calculating the priority P, a different predetermined coefficient B is used for the first evaluation information and the second evaluation information, and the first evaluation information is calculated based on the predetermined coefficient B of the second evaluation information. An information recommendation providing device that calculates the priority P by increasing a predetermined coefficient B. In the information recommendation providing device according to claim 1 or 2,
The calculating means is
An information recommendation providing apparatus that uses evaluation information registered after a predetermined timing in the past as evaluation information for all periods as the numerical evaluation information. In the information recommendation providing device according to any one of claims 1 to 4,
In the database, for each of the contractors, refusal information indicating the contractors that the client refuses to place an order for construction is recorded,
The selecting means is
From the extracted contractors, exclude the contractor of the refusal information recorded for each of the contractors, the extracted and the contractor from the contractor excluded the contractor of the refusal information Information recommendation device that selects a contractor. In the information recommendation provision device according to any one of claims 1 to 5,
The calculating means is
Factors A, B, and C are weighting factors for increasing the priority P for a contractor whose past evaluation of the client is high, or the priorities for a contractor that can be quickly installed. An information recommendation providing device used as a weighting coefficient for increasing P. Computer
(1) For each of a plurality of contractors, contractor attribute information including at least the location and name of the contractor, skill information indicating the type of work that can be performed by the contractor, and the contractor can receive an order for the contractor. Manage the database in which the qualification information including at least schedule information indicating the schedule and the skills necessary for each construction work for each construction work content are recorded, and (2) for the construction work performed by the construction contractor Evaluation information in which the client performs evaluation after the completion of the construction work is digitized, and order information indicating the order rate calculated based on the number of construction work orders received by the contractor in the past, Record management means for registering in the database in association with the qualification information,
When the construction work is requested from the client, the construction request information acquisition means for obtaining the construction request information including the position of the construction site, the construction content indicating the content of the construction work, and the schedule from the outside,
(A) The skill necessary for the construction content is specified as a search key based on the construction content of the acquired construction request information, and (B) the database is searched by searching the database based on the identified search key. The contractor including the skill in the skill information is extracted. (C) From the extracted contractor, the request is made based on the schedule of the construction request information and the schedule information recorded in the database. Extraction means for extracting the construction contractor capable of receiving an order for construction work;
The point-to-point distance X between the location of the construction site and the location of the contractor included in the extracted contractor attribute information of the contractor, and the digitized data recorded in the database of the extracted contractor Calculation means for calculating the priority P of each contractor who can receive an order for the requested construction work according to the calculation formula of (Formula II), based on a calculation element including the evaluation information Y and the order information Z being included;
Priority P = A (1 / X) + BY + CZ (where A, B, and C are predetermined coefficients)
... (Formula II)
Based on the calculated priority P, a selection means for selecting, as a selected construction contractor, the construction contractor that can receive an order for at least one construction work, and
Information providing means for providing information related to the selected contractor as recommendation information so as to be viewable to those who wish to select the contractor;
Function as
The record management means is
When the construction work in the construction request information is executed based on the provided recommendation information, the evaluation for the contractor in charge of the construction work is evaluated as the evaluation result from the communication terminal device of the client who requested the construction work. A program that receives and updates the evaluation information of a corresponding contractor in the database based on the received evaluation result. A plurality of communication terminal devices;
A server device that is communicatively connected to the communication terminal device and provides various types of information to the communication terminal device;
With
The server device is
(1) For each of a plurality of contractors, contractor attribute information including at least the location and name of the contractor, skill information indicating the type of work that can be performed by the contractor, and the contractor can receive an order for the contractor. Manage the database in which the qualification information including at least schedule information indicating the schedule and the skills necessary for each construction work for each construction work content are recorded, and (2) for the construction work performed by the construction contractor Evaluation information in which the client performs evaluation after the completion of the construction work is digitized, and order information indicating the order rate calculated based on the number of construction work orders received by the contractor in the past, A record management means for registering in the database in association with the qualification information,
When the construction work is requested from the requester, the construction request information acquisition means for obtaining the construction request information including the position of the construction site, the construction content indicating the content of the construction work and the schedule from the outside,
(A) The skill necessary for the construction content is specified as a search key based on the construction content of the acquired construction request information, and (B) the database is searched by searching the database based on the identified search key. The contractor including the skill in the skill information is extracted. (C) From the extracted contractor, the request is made based on the schedule of the construction request information and the schedule information recorded in the database. An extraction means for extracting the contractor capable of receiving an order for construction work;
The point-to-point distance X between the location of the construction site and the location of the contractor included in the extracted contractor attribute information of the contractor, and the digitized data recorded in the database of the extracted contractor A calculation means for calculating a priority P of each contractor who can receive an order for the requested construction work in accordance with the calculation formula of (Formula III), based on a calculation element including the evaluation information Y and the order information Z.
Priority P = A (1 / X) + BY + CZ (where A, B, and C are predetermined coefficients)
... (Formula III)
Based on the calculated priority P, a selection means for selecting, as a selected contractor, the contractor capable of receiving an order for at least one construction work;
Information providing means for providing information related to the selected contractor as recommendation information so as to be viewable to those who wish to select the contractor;
Comprising
The record management means is
When the construction work in the construction request information is executed based on the provided recommendation information, the evaluation for the contractor in charge of the construction work is evaluated as the evaluation result from the communication terminal device of the client who requested the construction work. receiving a communication system, characterized by updating the evaluation information contractors corresponding in the database based on the received evaluation results.