JP7113128B1 - Information processing device, information processing system, and program - Google Patents

Abstract

Kind Code: A1 To formulate a schedule with higher accuracy than a worker's schedule that is formulated without sufficient consideration of the actual state of each work.
A management server (10) as an information processing device includes a control unit (11), in which an acquisition unit (101) receives a work report from a worker, including at least information on work and time required for the work. Information is acquired, the standard time calculation unit 103 calculates the standard time, which is the standard value of the time required for the work, based on the information in the work report, and the information management unit 102 stores the standard time in association with the work. Then, the stored standard time is updated to the standard time newly calculated based on the newly acquired work report information.
[Selection drawing] Fig. 4

Description

The present invention relates to an information processing device, an information processing system, and a program.

In order to improve the efficiency of work such as installation of equipment and maintenance of installed equipment, there is a technology that stores in advance the base time required for inspection for each inspection type and schedules using that base time. (for example, Patent Document 1).

JP 2019-219815 A

However, work such as installation of equipment and maintenance of installed equipment is affected by the equipment to be worked on and the conditions unique to the site, so even if the work is the same, the time required for the work will vary. usually occurs. For this reason, workers' schedules are often formulated based on rough estimates. However, since the worker's schedule is formulated without sufficiently considering the actual condition of each work, the accuracy of the formulated schedule may not be as intended.

An object of the present invention is to make it possible to formulate a schedule with higher accuracy than a worker's schedule that is formulated without sufficient consideration of the actual state of each work.

The invention described in claim 1 includes an acquisition means for acquiring information of a work report from a worker of the work, including at least information about the work and the time required for the work, and the acquired information of the work report. Calculation means for calculating a standard time, which is a standard value of the time required for the work, storage means for storing the calculated standard time in association with the work, and stored in the storage means and updating means for updating the standard time in which the worker is present to the standard time newly calculated based on the newly acquired information of the work report.
The invention according to claim 2 further comprises generating means for generating a schedule of an item consisting of a combination of one or more of the works based on the standard time stored for each work in the storage means. The information processing apparatus according to claim 1, characterized by:
In the invention described in claim 3, the calculating means calculates, as the standard time, a standard time required for the work itself and a standard time required for movement for the work, and The generating means generates the standard time required for each of the one or more tasks included in the one or more projects, the standard time required for movement for the task, and the context of the one or more projects. 3. The information processing apparatus according to claim 2, wherein the schedule for the one or more projects is generated based on the above.
The invention recited in claim 4 is the information processing apparatus according to claim 2, further comprising visualization means for visualizing the status of the generated schedule for each item for each worker. be.
In the invention recited in claim 5, the acquisition means further acquires information indicating the status of approval for the work report, and the visualization means provides information for each case based on the information indicating the status of approval. 5. The information processing apparatus according to claim 4, wherein the approval status for each item is visualized for each worker as the schedule status.
According to the sixth aspect of the present invention, the storage means stores, as the standard time, a standard time required for installation of the equipment or a work related to the installed equipment. 2. The information processing apparatus according to claim 1, wherein the information is stored for each task.
The invention described in claim 7 comprises an acquisition means for acquiring information of a work report from a worker of the work, including at least information about the work and the time required for the work, and the acquired information of the work report. calculation means for calculating a standard value of the time required for the work based on; storage means for storing the calculated standard value in association with the work; and the standard value stored in the storage means to the standard value newly calculated based on the newly acquired information of the work report.
According to the eighth aspect of the invention, a computer has a function of acquiring work report information from a worker of the work, including at least information on the work and the time required for the work, and the work report obtained. A function of calculating a standard value of the time required for the work based on the information of, a function of storing the calculated standard value in association with the work, and a function of newly renewing the stored standard value and a function of updating to the standard value newly calculated based on the acquired information of the work report.

According to the first aspect of the present invention, there is provided an information processing apparatus that enables formulation of a schedule with higher accuracy than a worker's schedule that is formulated without sufficient consideration of the actual state of each work. be able to.
According to the second aspect of the present invention, it is possible to formulate a schedule that considers the actual condition of each work.
According to the third aspect of the present invention, it is possible to formulate a schedule that individually considers the time required for the work itself and the time required for movement for the work as the actual state of each work.
According to the fourth aspect of the present invention, it is possible to grasp the status of the project schedule for each person in charge at a glance. It is possible to improve the convenience of each person.
According to the fifth aspect of the present invention, it is possible to grasp the progress of the case for each worker at a glance, so it is possible to improve the convenience of the worker and the approver.
According to the sixth aspect of the present invention, it is possible to formulate a highly accurate schedule that takes into consideration the installation of the equipment or the actual situation of each work related to the installed equipment.
According to the seventh aspect of the present invention, there is provided an information processing system capable of formulating a schedule with higher accuracy than a worker's schedule that is formulated without sufficient consideration of the actual conditions of each work. be able to.
According to the eighth aspect of the present invention, it is possible to provide a program that enables formulation of a schedule with higher accuracy than a worker's schedule that is formulated without sufficient consideration of the actual state of each work. can.

It is a figure showing composition of the whole information processing system to which this embodiment is applied. It is a figure which shows the hardware constitutions of a management server. It is a figure which shows the hardware constitutions of a sales person terminal. It is a figure which shows the functional structure of the control part of a management server. It is a flowchart which shows the flow of the process which calculates and manages standard time among the processes of a management server. 7 is a flow chart showing a flow of processing of generating and presenting a schedule of an item among processing of the management server; FIG. 10 is a diagram showing a specific example of a screen displayed on the salesperson terminal when an input operation for reserving an item is performed; It is a figure which shows the specific example of the screen of the schedule displayed on a sales person terminal, a worker terminal, and an approver terminal. FIG. 10 is a diagram showing a specific example of a screen displayed on each of a worker terminal and an approver terminal when an input operation for a work report and an input operation for approving the work report are performed; . FIG. 4 is a diagram showing a specific example of standard times stored in the database of the storage unit of the management server;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
(Configuration of information processing system)
FIG. 1 is a diagram showing the overall configuration of an information processing system 1 to which this embodiment is applied.
The information processing system 1 is configured by connecting a management server 10 , a salesperson terminal 30 , an operator terminal 50 , and an approver terminal 70 via a network 90 . The network 90 is, for example, a LAN (Local Area Network), the Internet, or the like. In FIG. 1 , only one sales person terminal 30 and one worker terminal 50 are shown, but in reality, a plurality of terminals are connected to the network 90 .

The management server 10 is an information processing device as a server that manages the entire information processing system 1 . The management server 10 accepts a reservation for a project consisting of a combination of one or more works. "Work" refers to work performed by the worker W at the site. "Work" includes installation of equipment, maintenance of installed equipment, and the like.

Specifically, the management server 10, based on the information input by the sales person L to the sales person terminal 30 for reservation of the item and the standard time predetermined for each work, generate a schedule for As a result, the reservation for the item is accepted. "Standard time" means a standard value of the time required for the worker W to perform the target work. The "time required to perform the work" may be the standard time required for the work itself, or the sum of the standard time required for the work itself and the standard time required for movement for the work. .

In addition, the management server 10 updates the standard time based on the information of the work report from the worker W who performed the work according to the schedule of the item. Specifically, the management server 10 acquires the information input by the worker W to the worker terminal 50 for the work report, and acquires the acquired work report information and the work report information already stored in the database. Based on this, the standard time is recalculated. Then, the database is updated by reflecting the recalculated standard time in the database. The process of updating this database is performed each time the management server 10 acquires the information of the work report input to the worker terminal 50 .

In addition, the management server 10 notifies the approver M of the work report information from the worker W. FIG. Specifically, the management server 10 notifies the approver M of the work report information input by the worker W to the worker terminal 50 by displaying it on the screen of the approver terminal 70 . In addition, the management server 10 notifies the sales person L and the worker W of information indicating whether or not the approver M approves the work report. Specifically, the management server 10 acquires information indicating whether or not the work report has been approved from the approver terminal 70, and displays the approval status for each item or work in a viewable manner. The sales person L and the worker W are notified by displaying it on each of the worker terminals 50 .

The salesperson terminal 30 is an information processing device such as a personal computer, a tablet terminal, or a smart phone operated by the salesperson L in charge of sales operations. The salesperson terminal 30 accepts an operation by the salesperson L to reserve an item. Operations for making a reservation include, for example, checking the availability of reservations on a calendar, entering customer information (e.g., name, address, phone number, etc.), and setting up the equipment to be worked on. Operations to input information about the work conditions of the site (or the site where the equipment is installed), operations to select the name of the work and the equipment to be worked on, operations to input the results of interviews during site surveys, sales It includes an operation of uploading the data of the captured image of the site captured in advance by the person L, and the like. Information on the work conditions of the site where the equipment to be worked on or the site where the equipment is installed, for example, whether there is an elevator, whether there is a parking lot, high places, narrow places, whether gas is handled, etc. is mentioned.

When accepting an operation for reserving an item, the salesperson terminal 30 acquires from the management server 10 standard time information corresponding to each of one or more devices to be worked on, and displays the information on the screen. A specific example of the screen displayed on the salesperson terminal 30 when accepting an operation for reserving an item will be described later with reference to FIG. Further, the sales person terminal 30 acquires the schedule of the item generated by the management server 10 and displays it on the screen. A specific example of the item schedule screen displayed on the salesperson terminal 30 will be described later with reference to FIG.

The worker terminal 50 is an information processing device such as a smart phone, a tablet terminal, or a personal computer operated by a worker W who is in charge of work such as installation of equipment and maintenance of the installed equipment. The worker terminal 50 acquires and displays the schedule of the item generated by the management server 10 . Moreover, the worker terminal 50 accepts an operation for inputting the content of the work report when the work by the worker W is completed. The operation for inputting the contents of the work report includes, for example, the operation of uploading data of captured images of the site captured by the worker W before and after the work. A specific example of the screen displayed on the worker terminal 50 when the worker W inputs the content of the work report will be described later with reference to FIG.

The approver terminal 70 is an information processing device such as a personal computer, a tablet terminal, or a smart phone used by the approver M who approves the work report from the worker W. FIG. The approver terminal 70 acquires the item schedule for each worker W generated by the management server 10 and displays it on the screen. The approver terminal 70 also receives an input operation for the approver M to approve the work report. A specific example of the screen displayed on the approver terminal 70 when the approver M approves the work report will be described later with reference to FIG.

Note that the functions of each information processing apparatus described above are examples, and the information processing system 1 as a whole may have the above functions. Therefore, part or all of the functions described above may be shared within the information processing system 1 or may be cooperated. For example, some or all of the functions of the management server 10 may be functions of other information processing devices (the salesperson terminal 30, the worker terminal 50, and the approver terminal 70). This makes it possible to promote the processing of the information processing system 1 as a whole and to complement each other. Further, for example, when the sales person L and the worker W are the same person, an information processing device serving as the sales person terminal 30 and the worker terminal 50 may constitute the information processing system 1 .

(Hardware configuration of management server)
FIG. 2 is a diagram showing the hardware configuration of the management server 10. As shown in FIG.
The management server 10 has a control section 11 , a memory 12 , a storage section 13 , a communication section 14 , an operation section 15 and a display section 16 . These units are connected by a data bus, an address bus, a PCI (Peripheral Component Interconnect) bus, or the like.

The control unit 11 is a processor that controls the operation of the management server 10 through execution of various software such as an OS (basic software) and application software. The control unit 11 is configured by, for example, a CPU (Central Processing Unit). The memory 12 is a storage area for storing various software and data used for executing the software, and is used as a work area for calculation. The memory 12 is composed of, for example, a RAM (Random Access Memory) or the like.

The storage unit 13 is a storage area for storing input data for various software, output data from various software, and the like, and stores a database for storing various information. The storage unit 13 is composed of, for example, a HDD (Hard Disk Drive), an SSD (Solid State Drive), a semiconductor memory, or the like used for storing programs and various setting data. The communication unit 14 transmits and receives data via the network 90 or by a communication method such as infrared communication. The communication unit 14 transmits and receives data to and from the sales person terminal 30, the worker terminal 50, the approver terminal 70, and the outside.

The operation unit 15 includes, for example, a keyboard, a mouse, mechanical buttons and switches, and receives input operations. The operation unit 15 also includes a touch sensor that constitutes a touch panel integrally with the display unit 16 . The display unit 16 displays images, text information, and the like. The display unit 16 is configured by, for example, a liquid crystal display or an organic EL (=Electro Luminescence) display used for displaying information.

(Hardware configuration of sales person terminal, worker terminal, and approver terminal)
FIG. 3 is a diagram showing the hardware configuration of the salesperson terminal 30. As shown in FIG.
The salesperson terminal 30 includes an imaging unit 37 in addition to the same hardware configuration as the management server 10 shown in FIG. That is, the sales person terminal 30 includes a control unit 31 configured by a processor such as a CPU, a memory 32 configured by a storage area such as a RAM, and a storage unit configured by a storage area such as an HDD, an SSD, a semiconductor memory, etc. 33. In addition, the management server 10, the worker terminal 50, the approver terminal 70, and the communication unit 34 that transmits and receives data to and from the outside via the network 90, the operation unit 35 that receives input operations, a liquid crystal display and an organic It has a display unit 36 configured by an EL display or the like, and an imaging unit 37 . The imaging unit 37 is composed of a camera or the like, and images the site or equipment installed on the site. These units are connected by a data bus, an address bus, a PCI bus, and the like. The hardware configurations of the operator terminal 50 and the approver terminal 70 are the same as the hardware configuration of the business operator terminal 30, and illustration and description thereof will be omitted.

(Functional configuration of control unit of management server)
FIG. 4 is a diagram showing the functional configuration of the control unit 11 of the management server 10. As shown in FIG.
In the control unit 11 of the management server 10, an acquisition unit 101, an information management unit 102, a standard time calculation unit 103, a schedule generation unit 104, and a notification unit 105 function.

The acquisition unit 101 acquires information that the sales person L has input to the sales person terminal 30 for reservation of the item. The acquisition unit 101 also acquires information input to the worker terminal 50 for a work report by the worker W who performed the work, including at least information about the work and the time required for the work. The acquisition unit 101 also acquires information indicating that the work report has been approved. Specifically, the acquisition unit 101 acquires information input by the approver M to the approver terminal 70 for approving the work report.

The information management unit 102 stores and manages the information acquired by the acquisition unit 101 in a database. Specifically, the information management unit 102 obtains the information input for the reservation of the item, the information input for the work report, and the information input for approval of the work report. The obtained information is stored in the case DB 802 of the storage unit 13 and managed. Further, the information management unit 102 stores the standard time for each task calculated by the standard time calculation unit 103 in the standard time DB 801 of the storage unit 13 and manages it. The information management unit 102 also manages the attendance schedule for each worker W. FIG.

The standard time calculation unit 103 calculates the standard time for each task. Specifically, the standard time required for the work itself and the standard time required for movement for the work are calculated. Among these, the standard time required for the work itself is calculated based on information related to the time required for the work included in the information of one or more work reports stored in the case DB 802 . In addition, the standard time required for movement for work is calculated based on separately obtained information regarding the location of the office to which the worker W belongs, information regarding means of transportation that the worker W can use, and the like. . The standard time calculated by the standard time calculation unit 103 is stored and managed in the standard time DB 801 in association with the work.

The standard time for each task calculated by the standard time calculation unit 103 is not a fixed value but a value that is sequentially updated. Specifically, the standard time calculation unit 103 calculates the work report information stored in the case DB 802, the work report information sequentially acquired by the acquisition unit 101, and the work report to which the worker W belongs, which is separately acquired. The standard time is recalculated based on the information about the location of the place. Then, the recalculated standard time is reflected in the standard time DB 801 .

The schedule generation unit 104 generates a schedule for an item. Specifically, the schedule generation unit 104 generates a work based on the information input for the reservation of the item, the standard time for each work, and the attendance schedule for each worker W, which is managed by the information management unit 102. A schedule of the matter for each person W is generated.

The notification unit 105 notifies the sales person L, the worker W, and the approver M of the schedule of the item generated by the schedule generation unit 104 . Specifically, the notification unit 105 causes the generated schedule of the item for each worker W to be displayed on the respective screens of the sales person terminal 30, the worker terminal 50, and the approver terminal 70 in a viewable manner. control. On the screens of each of the salesperson terminal 30, the worker terminal 50, and the approver terminal 70, the salesperson L and the worker W operating each of the salesperson terminal 30, the worker terminal 50, and the approver terminal 70 are displayed. , and approver M may be displayed, or the schedules of all the cases may be displayed. A specific example of the item schedule screen displayed on each screen of the salesperson terminal 30, the worker terminal 50, and the approver terminal 70 will be described later with reference to FIG.

In addition, the notification unit 105 notifies the approver M of the work report information from the worker W. FIG. It should be noted that the method by which the notification unit 105 notifies the approver M is not particularly limited. For example, the reporting unit 105 controls the approver terminal 70 to display the work report information stored in the case DB 802 . In addition, the notification unit 105 notifies the worker W of information indicating the presence or absence of approval by the approver M. FIG. Specifically, the management server 10 acquires information indicating whether or not the work report has been approved from the approver terminal 70, and causes the worker terminal 50 to display the progress status of each item or work in a viewable form. control. A specific example of the screen showing the progress of each item or work displayed on the worker terminal 50 will be described later with reference to FIG. 8 .

(Management server processing)
FIG. 5 is a flow chart showing the flow of processing for calculating and managing the standard time among the processing of the management server 10 .
When the information of the work report of the worker W who performed the work is input to the worker terminal 50 (YES in step 401), the management server 10 acquires the information of the work report (step 402) and saves it in the database. Store (step 403). Specifically, it is stored in the case DB 802 of the storage unit 13 . On the other hand, if the work report information has not been input to the worker terminal 50 (NO in step 401 ), the management server 10 continues the processing of step 401 until the work report information is input to the worker terminal 50 . repeat.

The management server 10 calculates the standard time for each work based on the work report information acquired in step 402 (step 404). The management server 10 associates the standard time calculated in step 404 with the work and stores them in the database (step 405). Specifically, it is stored in the standard time DB 801 of the storage unit 13 .

The processing of steps 401 to 405 by the management server 10 is repeatedly executed each time the worker W reports the work. As a result, for example, there is no need to ask a contractor to perform large-scale update work as in the conventional art, and there is no need to manually perform input work for update. The latest state is maintained without making the standard time obsolete. As a result, it is possible to formulate a highly accurate schedule compared to a schedule formulated without considering the actual condition of each work.

FIG. 6 is a flow chart showing a flow of processing for generating and presenting a schedule of an item among the processing of the management server 10. As shown in FIG.
When the information for reserving the item is input to the salesperson terminal 30 (YES in step 601), the management server 10 acquires the input information (step 602) and stores it in the database (step 603). . Specifically, it is stored in the case DB 802 of the storage unit 13 . On the other hand, if the information for reserving the item has not been input to the salesperson terminal 30 (NO in step 601), the management server 10 confirms that the information for reserving the item has not been input to the salesperson terminal 30. The process of step 601 is repeated until

Based on the information acquired in step 602, the management server 10 calculates the schedule for each worker W based on the information input for the appointment reservation, the standard time for each task, and the attendance schedule for each worker W. A schedule for the item is generated (step 604). The management server 10 notifies the sales person L, the worker W, and the approver M of the project schedule generated in step 604 (step 605). Specifically, the notification unit 105 displays the generated schedule of the item for each worker W on the respective screens of the sales person terminal 30, the worker terminal 50, and the approver terminal 70 in a viewable manner. control to allow

(Concrete example)
FIG. 7 is a diagram showing a specific example of a screen displayed on the salesperson terminal 30 when an input operation for reserving an item is performed.
When the business operator L operates the business operator terminal 30 to make a reservation for an item, as described above, the operation to check the availability of the reservation on the calendar, and the customer information (for example, name, address, telephone number, etc.) and the like, and an operation of inputting specific information about work are performed. Specific information about work is input to a user interface such as the screen in FIG. 7, for example. The user interface of FIG. 7 is provided with a button B1 for uploading and registering captured image (contact photograph) data of the site, and input areas R1 to R3 for inputting information for reserving a project. It is

By pressing the button B1 in the user interface shown in FIG. 7, the data of the image captured in advance by the salesperson L at the site can be registered. In addition, information for classifying the type of captured image data is associated with the captured image data to be registered. This information is linked based on the content of the category selected when the business operator L registers the captured image. For example, if the work included in the item to be reserved is the installation work of "water heater", although not illustrated, select "water heater/bathtub" as the major category and "water heater" as the middle category. An operation such as selecting is performed.

In the input area R1 of the user interface shown in FIG. 7, the number of floors of the site, presence/absence of an elevator, presence/absence of a parking lot on the premises, presence/absence of work at height, presence/absence of work in narrow places, gas The presence or absence of construction work is entered. Specifically, the number of floors at the site is entered as a number, and whether there is an elevator, whether there is a parking lot on the premises, whether there is work at height, whether there is work in narrow places, and whether there is gas work, etc. ” or “None” is checked.

In the input area R2, the name of the work and the name of the device to be worked on are input. Specifically, the name of the work is selected from the drop-down list labeled "Construction Name", and the name of the equipment to be the work target is selected from the drop-down list labeled "Work Model". When the name of the work and the name of the equipment to be worked on are selected, the standard time for the selected work and the standard time required for movement for the selected work are calculated, and the calculation result is It is displayed in the input area R2. Specifically, the standard time for the selected work and the standard time required for movement for the selected work are displayed under the notation "work time/travel time". In this case, the salesperson L reserves the item at the standard time displayed in the input area R2.

Also, the name of the main worker W and the names of the two sub workers W are entered in the input area R2. Specifically, the name of the main worker W is selected from the drop-down list labeled "main person in charge", the drop-down list labeled "companion 1", and the drop-down list labeled "companion 2". The name of the sub worker W is selected from each of the indicated drop-down lists. In the input area R2, the order amount, the ancillary work amount, and the gross profit amount are input.

In the input area R3, there are input fields for inputting the content of the hearing during the field survey, the content of the instruction from the salesperson L to the worker W, and other information, and the purchase of the equipment to be worked by the customer. A drop-down list is provided for selecting the triggered trigger. Specifically, the content of the hearing during the field survey is entered in an input field labeled “Hearing during the field survey (work content)”. The contents of the interviews during the on-site investigation include, for example, information indicating that it is clear from the results of the interviews that ancillary work will be carried out, and that it is necessary to extend the work hours for that purpose, and the work specified by the customer at the time of the hearing. Information indicating time and the like are included.

In addition, the contents of instructions from the salesperson L to the worker W are entered in an input field labeled "work instruction memo". In addition, reference information to be shared within the company, notes written by the salesperson L, etc. are entered in the entry field labeled "other remarks". Information indicating the reason why the customer purchased the device to be worked on is selected from a drop-down list labeled "Purchase Trigger". Finally, when the button B2 labeled "Add" is pressed, the reservation (or provisional reservation) of the item is completed. When the button B2 is pressed, the name of the salesperson L who made the reservation for the item is displayed to the right of the notation "reservation name". Also, when the reservation details are updated later, the name of the business operator L who performed the most recent update is displayed to the right of the notation "last updater".

FIG. 8 is a diagram showing a specific example of a schedule screen displayed on the sales person terminal 30, the worker terminal 50, and the approver terminal 70. As shown in FIG.
When the sales person L operates the sales person terminal 30 to make a reservation for a project and the reservation is accepted, the content of the reservation is reflected in the schedule table of FIG. In this schedule table, labels V extending in the direction of the time axis (horizontal axis) indicate the cases and attendance information of the worker W. FIG. When the label V indicates a project, the left end of the label V indicates the scheduled work start time, and the right end of the label V indicates the scheduled work end time. Note that the scheduled work start time and the scheduled work end time may or may not take into consideration the standard time required for the worker W to move. When the label V indicates the paid vacation as attendance information of the worker W, the left end of the label V indicates the start date and time of the paid vacation, and the right end of the label V indicates the end date and time of the paid vacation.

Also, the label V displays the information of the item. For example, the name of the equipment to be worked on, the number of workers W, the address of the site, etc. are displayed. Also, the labels V can be classified by adding colors and patterns. There is no particular limitation on how the labels V are classified by adding colors and patterns. For example, colors and patterns may be added for each type of customer's purchase opportunity, or colors and patterns may be added so that the progress of the project can be grasped at a glance. Specifically, for example, as the progress status of the matter, the color of the label V of the matter whose work report has been completed is white, and the matter whose approval by the first approver M has been completed for the work report. It is also possible to classify the color of the label V as red, and the color of the label V of the matter that has been approved by the second approver M as dark red.

The schedule table shown in FIG. 8 is displayed not only on the screen of the salesperson terminal 30 of the salesperson L who made the appointment, but also on the screens of the worker terminal 50 and approver terminal 70 . The schedule table shown in FIG. 8 may display the schedules of all the workers W. For example, each of the sales person L, the worker W, and the approver M may Only the schedule of the worker W who works on the item may be displayed.

FIG. 9 shows specific screens displayed on worker terminal 50 and approver terminal 70 respectively when an input operation for a work report and an input operation for approving the work report are performed. FIG. 4 is a diagram showing an example;
The screen shown in FIG. 9 is shared by the worker W who operates the worker terminal 50 and the approver M who operates the approver terminal 70, and the work report by the worker W and the work report by the approver M It becomes a user interface capable of accepting each input operation including approval.

The worker W who has completed the work inputs the information of the work report by operating the worker terminal 50 . Information on the work report is entered into a user interface such as the screen in FIG. Further, after the work report is made, the approver M operates the approver terminal 70 to input information for approving the work report. Information for approval is entered into the user interface shown in FIG.

The user interface shown in FIG. 9 is displayed for each task. For example, the user interface shown in FIG. 9 may be displayed when an item is designated by the operation of selecting label V in the schedule table shown in FIG. Further, for example, when an item is specified from search results using item numbers, dates, etc. as keys, the user interface shown in FIG. 9 may be displayed.

The screen shown in FIG. 9 is provided with input areas R11 and R12 for the worker W in charge of the work to input work report information. The input area R11 is provided with a drop-down button for selecting a report category and an input field for uploading data of captured images of the site. It should be noted that the entry field for uploading the captured image data of the site is displayed triggered by the selection of the report category. The input area R12 is provided with a field for inputting remark information and a button B11 for registering a work report.

First, the worker W selects the name of the device to be worked on from the "report category" drop-down list in the input area R11. For example, if the work that the worker W was in charge of is the installation of a new water heater, he selects "water heater" from the drop-down list. Then, an input field for uploading captured image data necessary for making a work report on the selected device (water heater) is displayed.

The input field for uploading captured image data allows uploading of captured image data corresponding to the progress of the work. For example, in the example of FIG. 9, it is possible to upload image data taken before, during, and after work. Since data of images taken by the worker W at the site are stored in advance in the worker terminal 50, the worker W selects and uploads data of an appropriate taken image from the data. When the captured image data is uploaded, the captured image date and time associated with the captured image data are displayed as the “shooting date and time”.

In the example of FIG. 9, "before work" is image data of the site before the water heater is installed, and "during work" is data of the site when the main body of the water heater is installed. The data of the captured image and the data of the image of the site captured at the stage when the installation work of the entire water heater including the duct is completed are uploaded as "equipment main body (after work)". In addition, as the imaging date and time at each of the timings of "before work", "during work", and "apparatus body (after work)", "13:10 on XX, 20XX", "20XX, XX 13:50 on the XXth of the month” and “14:50 on the XXth of the XX, 20XX” are displayed.

As a result, the information indicating that the on-site water heater installation work by worker W started at 1:10 pm and was completed at 2:50 pm on the same day, and the new water heater installation work itself Information indicating that the required time was 100 minutes is reflected in the case DB 802 . Then, the standard time for installing a new water heater stored in the standard time DB 801 is updated.

Although not shown, in addition to the data of the three types of captured images shown in FIG. 9, for example, product name labels affixed to equipment, surrounding conditions of the site (for example, combustibles, openings, etc.), inspection space, carry-in route It is also possible to individually upload captured image data such as Also, sample data indicating what kind of image should be uploaded as a work report may be displayed in a state in which captured image data has not been uploaded. The captured image data stored in the case DB 802 may be used as the sample data and updated as necessary.

After uploading the data of the captured image, the worker W inputs remarks information in the input field labeled "remarks memo (worker)" as necessary, and finally presses the button B11 labeled "registration". Press. In this case, a memorandum such as "XX month XX confirmation OK" is entered as remark information in the input column labeled "Remark memo (worker)". When the button B11 labeled "Registration" is pressed, the name of the worker W who entered and registered the work report information is displayed to the right of the "Registration date and time". This completes the registration of the work report.

Further, the screen shown in FIG. 9 is provided with an input area R13 for the approver M to approve the work report. The input area R13 is provided with a column for inputting remark information, a button B12 to be pressed when approving, and a button B13 to be pressed when canceling the approval. Approver M, when approving a matter for which registration of work report information has been completed, enters remarks information in the input field labeled "remarks memo (approver)" as necessary, and finally The button B12 labeled "Approve" is pressed. In this case, a memorandum, for example, "Approved by chief XX," is entered as remark information in the input field labeled "Remark memo (approver)." When the button B12 labeled "Approve" is pressed, the name of the approver M who has performed the approval is displayed to the right of "Approver 1", and to the right of "Approval date 1", The date and time of approval are displayed. This completes the approval of the work report.

When canceling the approval of a matter that has already been approved, the approver M enters remarks information in the input field labeled "Remarks memo (approver)" as necessary, and finally, "Approval cancellation" is entered. Press the button B13. In this case, in the input field labeled "Remarks memo (approver)", as remarks information, for example, in addition to or overwriting a memorandum such as "Section manager XX approves", "Section manager A memo such as 〇〇 is canceled approval is entered. When the button B13 labeled "Approval Cancel" is pressed, the name of approver M displayed to the right of "Approver 1" and the name of approver M displayed to the right of "Approval date 1" are displayed. The date and time will disappear.

Note that the number of approvers M who approve one work report does not have to be one, and a plurality of approvers M can perform the approval operation. In the example of FIG. 9, since two approvers M approve, when the second approver M approves, the second The name of M is displayed, and the date and time of approval by the second approver are displayed to the right of the notation "Approval date 2". In this case, in the input field labeled "Remarks memo (approver)", in addition to a memorandum such as "Section manager XX approves" as remarks information, a memo such as "Section manager XX approves" is entered. When the approver M performs an operation for approval or an operation for canceling the approval, the content of the operation is reflected in the display (for example, pattern) of the label V in the schedule table of FIG.

FIG. 10 is a diagram showing a specific example of standard times stored in the standard time DB 802 of the storage unit 13 of the management server 10. As shown in FIG.
In the standard time DB 801, "major classification", "work name", "work type", "standard time (work)", "standard time (movement)", "scheduled number of slots", "change", and " Each information of "delete" is associated and stored. Among them, the "work name" indicates the name of the work, and the "work model" indicates the name of the equipment that is the target of the work. "Standard time (work)" indicates the standard time required for the work itself, and "Standard time (travel)" indicates the standard time required for movement for the work. In addition, since a button labeled "change" and a button labeled "delete" are provided for each task, it is also possible to manually correct or delete.

In addition, the "scheduled number of slots" refers to the scheduled number of "slots" predetermined as a unit indicating a time slot in which the worker W can work. For example, one day can be divided into three slots, one slot in the morning, one slot from 1:00 pm to 3:00 pm, and one slot from 3:00 pm to 5:00 pm. In this case, the number of scheduled slots for work that starts at 1:00 pm and ends at 5:00 pm is "2". Also, for example, a special work that requires a particularly long time can be set as one frame per day.

In the standard time DB 801, "standard time (work)", "standard time (movement)", and "scheduled number of slots" associated with "work name" and "work type" are registered for each work. Since it is continuously updated based on the information in the report, the latest state is maintained without becoming obsolete. As a result, the content of the schedule of the worker W generated by the reservation of the item becomes highly reliable in line with the actual situation, and the work and attendance schedule of the worker W can be managed accurately.

Although the embodiment has been described above, the present invention is not limited to the embodiment described above. Moreover, the effects of the present invention are not limited to those described in the above embodiment. For example, the system configuration shown in FIG. 1 and the hardware configuration shown in FIGS. 2 and 3 are merely examples for achieving the object of the present invention, and are not particularly limited. Also, the functional configurations shown in FIGS. 4 and 5 are merely examples, and are not particularly limited. It is sufficient that the information processing system 1 of FIG. 1 has a function capable of executing the above-described processing as a whole, and the functional configuration used to realize this function is not limited to the example of FIG. 4 .

Also, the order of the processing steps shown in FIGS. 5 and 6 is merely an example and is not particularly limited. In addition to the processing performed chronologically along the order of the illustrated steps, the steps may not necessarily be processed chronologically, but may be performed in parallel or individually. Further, the screens shown in FIGS. 7 to 9 and the specific examples of the information stored in the standard time DB 801 shown in FIG. 10 are merely examples, and are not particularly limited.

DESCRIPTION OF SYMBOLS 1... Information processing system 10... Management server 11... Control part 30... Sales person terminal 31... Control part 50... Worker terminal 70... Approver terminal 90... Network 101... Acquisition part 102... Information management unit 103 Standard time calculation unit 104 Schedule generation unit 105 Notification unit

Claims (9)

Acquisition means for acquiring information of a work report from the worker of the work, including at least information about the work and the time required for the work;
Calculation means for calculating a standard time, which is a standard value of the time required for the work, based on the acquired information of the work report;
storage means for storing the calculated standard time in association with the task;
updating means for updating the standard time stored in the storage means to the standard time newly calculated based on the information of the newly acquired work report;
generating means for generating a schedule of an item consisting of a combination of one or more of the works based on the standard time stored for each work in the storage means;
The relationship between the status of the generated schedule for each matter, the worker, the work of the worker, the scheduled start time and scheduled end time of the work, and the progress status of the matter with respect to the time axis Visualization means for visualizing each worker by a table represented by
with
The acquisition means further acquires information indicating the approval status of the work report,
The information processing apparatus , wherein the visualization means visualizes the approval status for each item as the schedule status for each item based on the information indicating the approval status for each worker. . Acquisition means for acquiring information of a work report from the worker of the work, including at least information about the work and the time required for the work;
Calculation means for calculating a standard time, which is a standard value of the time required for the work, based on the acquired information of the work report;
storage means for storing the calculated standard time in association with the task;
updating means for updating the standard time stored in the storage means to the standard time newly calculated based on the information of the newly acquired work report;
generating means for generating a schedule of an item consisting of a combination of one or more of the works based on the standard time stored for each work in the storage means;
with
The calculating means calculates, as the standard time, a standard time required for the work itself and a standard time required for movement for the work, and
The generating means generates the standard time required for each of the one or more tasks included in the one or more projects, the standard time required for movement for the task, and the context of the one or more projects. and generating a schedule for the one or more cases. Further comprising visualization means for visualizing the status of the generated schedule for each item for each worker,
The information processing apparatus according to claim 2 . The acquisition means further acquires information indicating the approval status of the work report,
The visualization means visualizes the approval status for each item as the schedule status for each item based on the information indicating the approval status for each worker,
The information processing apparatus according to claim 3 . The storage means stores, as the standard time, a standard time required for installation of the equipment or work related to the installed equipment for each installation of the equipment or work related to the installed equipment. ,
The information processing apparatus according to claim 2 . Acquisition means for acquiring information of a work report from the worker of the work, including at least information about the work and the time required for the work;
Calculation means for calculating a standard time, which is a standard value of the time required for the work, based on the acquired information of the work report;
storage means for storing the calculated standard time in association with the task;
updating means for updating the standard time stored in the storage means to the standard time newly calculated based on the information of the newly acquired work report;
generating means for generating a schedule of an item consisting of a combination of one or more of the works based on the standard time stored for each work in the storage means;
The relationship between the status of the generated schedule for each matter, the worker, the work of the worker, the scheduled start time and scheduled end time of the work, and the progress status of the matter with respect to the time axis Visualization means for visualizing each worker by a table represented by
with
The acquisition means further acquires information indicating the approval status of the work report,
The information processing system , wherein the visualization means visualizes the approval status for each item as the schedule status for each item based on the information indicating the approval status for each worker. . Acquisition means for acquiring information of a work report from the worker of the work, including at least information about the work and the time required for the work;
Calculation means for calculating a standard time, which is a standard value of the time required for the work, based on the acquired information of the work report;
storage means for storing the calculated standard time in association with the task;
updating means for updating the standard time stored in the storage means to the standard time newly calculated based on the information of the newly acquired work report;
generating means for generating a schedule of an item consisting of a combination of one or more of the works based on the standard time stored for each work in the storage means;
with
The calculating means calculates, as the standard time, a standard time required for the work itself and a standard time required for movement for the work, and
The generating means generates the standard time required for each of the one or more tasks included in the one or more projects, the standard time required for movement for the task, and the context of the one or more projects. and generating a schedule for the one or more items. to the computer,
the ability to obtain work report information from the worker of the work, including at least information about the work and the time required for the work;
A function of calculating a standard time, which is a standard value of the time required for the work, based on the acquired information of the work report;
a function of storing the calculated standard time in association with the task;
A function of updating the stored standard time to the standard time newly calculated based on the information of the newly acquired work report;
a function of generating a schedule of an item consisting of a combination of one or more of the works based on the standard time stored for each of the works;
The relationship between the status of the generated schedule for each matter, the worker, the work of the worker, the scheduled start time and scheduled end time of the work, and the progress status of the matter with respect to the time axis A function to visualize each worker by a table represented by
A program for realizing
The function of acquiring information on the work report further acquires information indicating the approval status of the work report,
The visualization function visualizes the approval status of each matter for each worker as the schedule status of each matter, based on the information indicating the approval status.
A program characterized by to the computer,
the ability to obtain work report information from the worker of the work, including at least information about the work and the time required for the work;
A calculation function that calculates a standard time, which is a standard value of the time required for the work, based on the acquired information of the work report;
a storage function that stores the calculated standard time in association with the task;
an update function of updating the stored standard time to the standard time newly calculated based on the information of the newly acquired work report;
a generation function for generating a schedule of an item consisting of a combination of one or more of the work based on the standard time stored for each work;
A program that realizes
The calculation function calculates, as the standard time, a standard time required for the work itself and a standard time required for movement for the work, and
The generating function includes the standard time required for each of the one or more tasks included in the one or more projects, the standard time required for movement for the task, and the context of the one or more projects. and generating a schedule for the one or more projects.

Images