JP6407364B1 - Computer system for providing services related to an apartment, method and program executed in the computer system - Google Patents

Abstract

An apartment management company provides a service related to an apartment. A computer system 400 is provided for an apartment management company to provide services related to an apartment. The computer system 400 includes means for acquiring a service request related to the apartment and means for notifying the acquired request to the apartment management company. The service related to the apartment includes at least one of a service related to the renovation of a private part or a common part of the apartment and a service related to buying and selling of the private part of the apartment. [Selection] Figure 2B

Description

  The present invention relates to a computer system for providing services related to an apartment, a method and a program executed in the computer system.

  Traditionally, condominium management companies have performed condominium management services, but most of the condominium management services have been performed by condominium managers.

  Therefore, there is almost no difference in the services provided to condominium residents by condominium management companies, and it is very different from condominium management companies in terms of services provided to condominium residents. It was difficult.

  An object of the present invention is to provide a computer system that enables a condominium management company to be differentiated from other condominium management companies, and a method and a program executed in the computer system.

  The computer system of the present invention is a computer system for a condominium management company to provide a service related to a condominium, the computer system acquiring a request for a service related to the condominium, and the acquired Means for notifying the apartment management company of the request. As a result, the above object is achieved.

  The service related to the apartment may include at least one of a service related to renovation of a private part or a shared part of the apartment and a service related to buying and selling of the private part of the apartment.

  The computer system provides a website or an application that can be browsed by a resident of the apartment or a management association of the apartment, and the means for acquiring is a dedicated or shared part of the apartment via the website or application. A request for a service related to the part may be obtained.

  The computer system may further include means for acquiring information related to the exclusive part of the apartment, and means for managing the state of the exclusive part of the apartment using information related to the exclusive part of the apartment. Good.

  The information related to the exclusive part of the apartment is the equipment information of the exclusive part of the apartment, the energy information of the exclusive part of the apartment, the repair history information of the exclusive part of the apartment, and the inspection information of the exclusive part of the apartment. At least one may be included.

  The inspection information of the exclusive part of the apartment may include an image obtained by photographing at least a part of the exclusive part of the apartment.

  The method of the present invention is a method executed in a computer system for a condominium management company to provide a service related to a condominium, the method including obtaining a request for a service related to the condominium, Informing the condominium management company of the acquired request. As a result, the above object is achieved.

  The program of the present invention is a program executed in a computer system for an apartment management company to provide a service related to an apartment, the computer system including a processor unit, and the program is executed by the processor unit Then, the processor unit is caused to perform at least execution of acquiring a request for a service related to the apartment and notifying the apartment management company of the acquired request. As a result, the above object is achieved.

  ADVANTAGE OF THE INVENTION According to this invention, it is possible to provide the computer system for providing the service relevant to an apartment, the method and program which are performed in the computer system.

Diagram for explaining the system for managing condominiums by each condominium management company Illustration for explaining the relationship between a system provider and an apartment management company Diagram showing data flow between system provider and apartment management company Diagram showing data flow between condominium management company and condominium residents (condominium management association) The figure which shows another example of the data flow between an apartment management company and the resident of an apartment The figure which shows an example of the screen 300 displayed on a user apparatus. The figure which shows another example of the screen 310 displayed on a user apparatus. The figure which shows an example of a structure of the computer system 400 which implement | achieves the business model mentioned above. The figure which shows an example of the information stored in the apartment database part 431 The figure which shows an example of the information stored in the management association database part 432 The figure which shows an example of the information stored in the dwelling unit database part 433 The figure which shows an example of the information stored in the resident database part 434

  Hereinafter, definitions of terms used in the present specification will be described.

  “Apartment” refers to a building (multi-family house) having a plurality of dwelling units. A so-called high grade is not required. Here, in general, collective housing of all grades including those called apartments, corporations, maisons, etc. are broadly referred to as “apartments”. The floor number, structure, size, and area of the building are not limited. For example, the building may be one-story, two-story, or three or more stories. For example, the building may be a wooden structure, a steel structure, a reinforced concrete structure, or a steel reinforced concrete structure. Furthermore, it does not ask whether the resident actually resides in each of the plurality of dwelling units. Some of the plurality of dwelling units may be empty, or all of the plurality of dwelling units may be in a resident state.

  “Renovation” refers to any act of changing the interior or exterior of a condominium or dwelling unit (for example, in the case of a condominium, the exclusive or shared portion of the condominium) from its current state to another state. “Reform” in the present specification includes, for example, repainting of walls, replacement or repair of equipment, renovation to change layout, reinforcement work (for example, strengthening of earthquake resistance), barrier-free compatibility (for example, installation of handrails, This includes the elimination of floor differences) and all electrification.

  “Inspection” means inspecting for a defective portion or an abnormal portion. Here, “inspection” is sometimes called inspection, building inspection, or building diagnosis.

  “Individually unspecified page” means a web page that can be browsed without specifying an individual, and “Individually specified page” requires that an individual be specified in order to view the page. A web page.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. Business Model for Providing Services Related to Condominiums FIG. 1A is a diagram for explaining a system in which each condominium management company manages condominiums.

Each apartment management company manages one or a plurality of apartments. In the example shown in FIG. 1A, the apartment management company X manages the apartments X ₁ to X _n , the apartment management company Y manages the apartments Y ₁ to Y _m , and the apartment management company Z to manage the ₁ to the apartment _{Z l.} Here, l, m, and n are arbitrary integers of 1 or more. Each apartment has a resident. Each condominium has a management association formed by residents of the condominium.

  FIG. 1B is a diagram for explaining the relationship between the system providing company and the apartment management company. The system management company provides a computer system to one or more condominium management companies. In the example shown in FIG. 1B, the system providing company provides a computer system to the condominium management company X, the condominium management company Y, and the condominium management company Z. The computer systems provided to the apartment management company X, the apartment management company Y, and the apartment management company Z may be the same or different. For example, a system providing company provides a computer system customized for each condominium management company to each condominium management company by customizing the basic computer system according to each condominium management company. It may be.

  In the example shown in FIGS. 1A and 1B, three apartment management companies, namely, apartment management company X, apartment management company Y, and apartment management company Z are shown. The number of management companies is not limited to three. The number of condominium management companies for which the system provider provides computer systems can be any integer greater than or equal to one.

  2A and 2B are diagrams for explaining a business model for providing a service related to an apartment.

  In this business model, (1) the system provider provides the condominium management company with a computer system (computer system for providing services related to the condominium), and (2) the system provider uses the system from the condominium management company. Based on collecting fees. The system provider may collect a lump sum from the condominium management company as a system introduction fee when the computer system is introduced into the condominium management company.

  The condominium management company pays the system provider to pay the system introduction fee and / or the system usage fee. A system provider can provide a computer system to provide an assessment request necessary for brokerage of an exclusive part of a condominium and / or a service to accept a renovation request for a common part of an apartment. become. As a result, the condominium management company can easily provide the plus alpha service to the condominium occupants or the condominium management unions without incurring the burden of developing the computer system independently.

  FIG. 2A shows a data flow between the system providing company and the apartment management company in the business model described above.

  In the example shown in FIG. 2A, it is assumed that the system providing company provides a computer system to the apartment management company X, the apartment management company Y, and the apartment management company Z. Hereinafter, each step shown in FIG. 2A will be described in detail.

Step SX01: The system providing company provides a computer system to the condominium management company X. This computer system enables the apartment management company X to provide services related to each apartment managed by the apartment management company X. Examples of services related to each apartment managed by the apartment management company X include, but are not limited to, the following.
・ Providing the latest information on housing ・ Providing care information for housing equipment ・ Providing Q & A bulletin boards ・ Receiving benefits from companies ・ Distributing information on housing and information sites for it ・ Granting points ・ For exclusive use of apartments Self-inspection ・ Accumulation of inspection information on the exclusive part of the apartment ・ Accumulation of equipment information on the exclusive part of the apartment ・ Paid inspection requests by inspection specialists (detailed inspections / insurance insurance, inspection at the time of home-built transactions, etc.)
・ Providing examples of buying and selling apartments ・ Requesting brokerage for the exclusive part of the apartment ・ Requesting assessment necessary for brokering the private part of the apartment ・ Requesting renovation of the exclusive part of the apartment ・ Used in the exclusive part of the apartment EC site for consumables, etc. ・ Repair requests for common areas of condominiums (including large-scale repair requests)
・ Information disclosure of management association (condominium management agreement, circulation of management association, minutes of general meeting and meeting, Q & A, etc.)

  Here, “providing a computer system to the apartment management company X” does not necessarily mean that all hardware necessary for the computer system is newly introduced into the apartment management company X. For example, part or all of the hardware already existing in the apartment management company X can be used. In other words, “providing a computer system to the apartment management company X” means that the apartment management company X regardless of whether new hardware is introduced into the apartment management company X or the existing hardware of the apartment management company X is used. In X, it means that the computer system can be used. Because, regardless of whether the hardware is newly introduced into the condominium management company X or the existing hardware of the condominium management company X is used, the hardware executes the desired process by installing the software (program) It is because it can be set as the apparatus for doing.

  Step SX02: The apartment management company X pays a system usage fee to the system providing company. The amount of the system usage fee can be an arbitrary amount. For example, the amount of the system usage fee may be determined according to the number of apartments to be managed, or may be determined according to the number of dwelling units in the apartment to be managed. Also, the payment timing of the system usage fee can be any timing. For example, the system usage fee may be paid once a month, once every six months, or once a year. The payment of the first system usage fee may be before the computer system is provided or after the computer system is provided. Further, the condominium management company X may pay a lump sum as a system introduction fee to the system provider when receiving the introduction of the computer system from the system provider.

  The description of steps SY01 to SY02 shown in FIG. 2A and the description of steps SZ01 to SZ02 shown in FIG. 2A are the same as the above description of steps SX01 to SX02 shown in FIG. Omitted. The computer system provided by the system providing company to the condominium management company Y in step SY01 may be the same as or different from the computer system provided by the system providing company to the condominium management company X in step SX01. Similarly, the computer system provided to the apartment management company Z by the system providing company in step SZ01 may be the same as or different from the computer system provided to the apartment management company X by the system providing company in step SX01. . For example, the system provider customizes the computer system that is suitable for the apartment management company X to the apartment management company X by customizing the basic computer system according to each of the apartment management companies X, Y, and Z. Providing a computer system customized to suit the apartment management company Y to the apartment management company Y, and providing a computer system customized to the apartment management company Z to the apartment management company Z Good.

  Each condominium management company can provide a service related to each condominium managed by each condominium management company using the computer system provided by the system providing company.

For example, the condominium management company X provides a resident of the condominium X ₁ with a service that facilitates self-inspection of the exclusive part of the condominium X ₁ managed by the condominium management company X. For example, can be easily uploaded residents of the apartment X ₁ to take photos and comments taken by such as their smartphone to the web page of the computer system (ie, apartment residents the residents-only content is different for each of the web page) Like that. As a result, the condominium management company X is, by collecting the inspection information of a proprietary part of the apartment X _1, it is possible to grasp the state of the proprietary part of the apartment X _1. If necessary, the apartment management company X determines whether or not to repair the exclusive part of the apartment X ₁ based on such inspection information (for example, whether or not to renovate the exclusive part of the apartment X ₁ , the apartment repair information proprietary portion of the X ₁ to whether) should house-cleaning may be provided to residents of apartments X _1. Flat X ₁ of the resident, or perform a self inspection proprietary parts of apartment X _1, that repair information proprietary parts of apartment X ₁ is or are provided, good condition the state of the proprietary portion of the apartment X ₁ Be conscious of maintaining. A large number of residents of the apartment X ₁ is by having high such consciousness, so that increases the asset value of the entire apartment. This means that, even for residents of the apartment X _1, it can be said that it is also meaningful to the apartment management company that manages the apartment X _1. Incidentally, the above description has been made on apartment X ₁ to condominium management company X is managed is the same for apartment X ₂ to X _n to condominium management company X manages. The same applies to the apartments Y ₁ to Y _m managed by the apartment management company Y and the apartments Z _{1 to} Z _l managed by the apartment management company Z.

  FIG. 2B shows a data flow between the apartment management company and the resident of the apartment (a management association of the apartment) in the business model described above.

In the example shown in FIG. 2B, the condominium management company X is a resident of the apartment _{X 1} (management union of apartment _{X 1),} resident of the apartment _{X 2} (management union of apartment _{X 2),} ···, Mansion X _It is assumed that services related to each apartment are provided to _n residents (a management association of the apartment _Xn ). In this case, a computer system provided in the condominium management company, the different sites for each apartment (e.g., websites apartment X _1, apartment X ₂ website, ..., websites apartment X _n) Can be provided. Different information is posted on different websites. Here, the web site of the apartment X ₁ is a web site that can be accessed from both of the apartment management company X and apartments X ₁ of the residents (management union of apartment X _1). Similarly, the web site of the apartment X ₂ is a web site that can be accessed from both the residents of the condominium management company X and apartment X ₂ (management union of apartment X _2), the web site of the apartment X _n is a web site that can be accessed from both of the apartment management company X and residents of the apartment X _n (management union of apartment X _n). Hereinafter, each step shown in FIG. 2B will be described in detail.

Step SX11: condominium management company X is to use a computer system that has been provided to the apartment management company X, posting information for services related to the apartment X ₁ to the web site of the apartment X _1. Examples of related services to apartment X ₁ are the same as the examples of the services described above with reference to step SX01 of Figure 2A. The computer system, residents of the apartment X ₁ is configured so as to be able to access the web site of the apartment X _1.

Step SX12: apartment X ₁ of the residents, using the user device, by accessing the web site of the apartment X _1, to view the information that has been posted on the web site of the apartment X ₁ in step SX11. Information that has been posted on the web site of the apartment X ₁ contains information about the common areas of the condominium X _1, and / or information about the proprietary part of the apartment X _1. To access the web site of the apartment X ₁ will be described later with reference to FIGS. 3A and 3B. Information about the common areas of the apartment X ₁ includes, for example, a method of use application of shared facilities, such as a bulletin board for the apartment residents. For information on proprietary part of the apartment X _1, request for example, and self-inspection information history information (resident's own inspection information of a proprietary part of the apartment X ₁ is input by using the self-inspection system, the inspection to the experts of the inspection The inspection information (for example, inspection information required when purchasing insurance and brokerage, etc.), which is obtained by paying in more detail than the self-inspection performed by the resident of the apartment X ₁ by himself, Includes the number of points and management rules. Inspection information proprietary parts of apartment X ₁ is, for example, may include an image obtained by photographing at least a portion of the proprietary portion of the apartment X _1. Since such useful information has been posted on the web site of the apartment X _1, residents of the apartment X ₁ is, well access to the web site of the apartment X ₁ from the usual, well-apartment X ₁ web from the usual Check the information posted on the site.

Step SX13a: apartment _{X 1} of the residents, through the web site of the apartment _{X 1,} carry out a request for service related to the apartment _{X 1} in the condominium management company X.

For example, residents of the apartment X ₁ is, through the web site of the apartment X _1, the provision of inspection information of a proprietary part of the apartment X _1, consultation about the apartment house, renovation request of the proprietary part of the apartment X _1, apartment X ₁ buying and selling request of the mediation of proprietary part of, or to perform the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ in the condominium management company X. Condominium management company X, check the inspection information of a proprietary part of has been apartment X ₁ provided by the resident of the apartment X _1, and / or, as compared to the past inspection information of the proprietary part, proprietary apartment X ₁ If it is judged that a part of the part is defective, it is proposed to conduct a more accurate paid inspection by an inspection specialist. Condominium management company X may be to carry out the proposed renovation of the proprietary part of the apartment X _1, if necessary. As a result, the condominium management company X is to take advantage of the inspection information of a proprietary part of the apartment X ₁ provided by the residents of the apartment X _1, efficiently repair defects residents own apartments X ₁ is not aware・ It can be repaired.

It should be noted that, instead of the step SX13a, in step SX13b, residents of the apartment _{X 1} is, without going through the web site of the apartment _{X 1} (for example, by telephone or FAX or e-mail), request for service related to the apartment _{X 1} May be performed by the apartment management company X.

Condominium management company X is, precisely because it is most familiar to us in relation to residence of the residents of the apartment X _1, as well as matters related to common areas of the condominium X _1, on which was also manage matters relating to proprietary part of the apartment X _1, Need to support as needed. An example of a support for proprietary portion of the apartment _{X 1} is described in step SX14~SX15 described below.

Step SX14: If in step SX13a (or step SX13b) receive a request for service to be associated from the residents of the apartment _{X 1} in the apartment _{X 1,} condominium management company X is carried out the reform in line with the request contents, which has received. For example, when receiving the renovation request proprietary parts of apartment _{X 1} from resident apartment _{X 1} in step SX13a (or step SX13b), condominium management company X performs renovation proprietary portion of the residents of apartments _{X 1} .

Step SX15: The resident of the apartment X ₁ pays the renovation fee to the apartment management company X.

  Thus, the condominium management company X can function as a remodeling company that performs renovation of condominiums.

Alternatively, in step SX13a, residents of the apartment X ₁ is, through the web site of the apartment X _1, may be to perform the request of brokerage proprietary part of the apartment X ₁ in the condominium management company X. Alternatively, in step SX13b, residents of the apartment X ₁ is, without going through the web site of the apartment X _1, may be to perform the request of brokerage proprietary part of the apartment X ₁ in the condominium management company X. That is, the condominium management company X may function as a real estate sales brokerage company (for example, perform brokerage of the exclusive portion of the apartment). In this case, when receiving a request of brokerage proprietary part of the apartment _{X 1} from the resident of the apartment _{X 1} in step SX13a (or step SX13b), in step SX14, condominium management company X, the resident of the apartment _{X 1} of conduct the procedures related to the buying and selling brokerage of proprietary parts, in step SX15, a resident of the apartment X ₁ is, pay the price for the brokerage to the apartment management company X.

Alternatively, in step SX13a, residents of the apartment X ₁ is, at the same time as the request of brokerage proprietary part of the apartment X _1, or, prior to the request of the brokerage proprietary part of the apartment X _1, apartment X ₁ web through the site, it may be to carry out the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ in the condominium management company X. Alternatively, in step SX13b, residents of the apartment X ₁ is, at the same time as the request of brokerage proprietary part of the apartment X _1, or, prior to the request of the brokerage proprietary part of the apartment X _1, apartment X ₁ web without going through the site, it may be to carry out the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ in the condominium management company X. In other words, the apartment management company X may be intended to function as a real estate brokerage company that the assessment required for the brokerage of the proprietary part of the apartment X _1. In this case, when receiving a request of the assessment required for the brokerage of the proprietary part of the apartment _{X 1} from the resident of the apartment _{X 1} in step SX13a (or step SX13b), in step SX14, condominium management company X, the resident Perform assessments necessary for brokerage of the proprietary portion of The assessment required for the brokerage is usually free of charge.

It should be noted that, in step SX11, condominium management company X is to use a computer system that has been provided to the apartment management company X, but was posting information in order to provide the services related to the apartment X ₁ to the web site, computer the system, in addition to the residents of the apartment X _1, or, in place of the residents of the apartment X _1, the web site of the management association of condominium X ₁ apartment X ₁ (for example, login ID of the management union of apartment X ₁ and it may be configured so as to be able to access to the "management association dedicated page") of accessible web site of the apartment X ₁ by entering a password. In step SX12, management union of apartment X ₁ is, by using the user equipment, to view the information that has been posted on the web site of the apartment X ₁ in step SX11. In step SX12, management associations apartment _{X 1} via a website apartment _{X 1,} request services associated with apartment _{X 1} (e.g., reform request of the shared portion of the apartment _{X 1} (e.g., apartment _{X 1} request for repair of the outer wall, the request of re-coating of paint of the outer wall of the apartment X ₁₎₎ may be carried out in the condominium management company X a.

For example, the management union of apartment X ₁ is carried out via the web site of the apartment X _1, the provision of inspection information of the common areas of the apartment X _1, or, the renovation request of the common areas of the apartment X ₁ in the condominium management company X You may do it. Condominium management company X, check the inspection information of the shared part of has been apartment X ₁ offer from the management union of apartment X _1, and / or, as compared to the past inspection information of the common areas of the apartment X _1, apartment X If it is judged that a part of the common part of ₁ is defective, it is proposed to conduct a more precise paid inspection by an inspection specialist. Condominium management company X may be to carry out the proposed renovation of the common areas of the apartment X _1, if necessary. As a result, the condominium management company X is to take advantage of the inspection information of the common areas of the apartment X _1, which is provided from the management union of apartment X _1, efficiently repair defects management associations own apartment X ₁ is not aware・ It can be repaired.

For example, step SX13a (or step SX13b) Remodeling request of the shared portion of the management association apartment _{X 1} apartment _{X 1} in (e.g., repair request of the shared portion of the apartment _{X 1)} Doing in step SX14, condominium management company X performs renovation shared portion of the apartment X ₁ (e.g., repair of the shared portion of the apartment X _1), in step SX15, management associations apartment X ₁ is apartment the price for the renovation (e.g., its repair) Pay management company X. In this case, the condominium management company X functions as a remodeling company that renovates the condominium.

In step SX14~SX15, condominium management company X plays contractor of the renovation of the apartment _{X 1} (for example, a construction company to carry out the renovation of the apartment _{X 1,} builders, construction company) the role of. That is, the condominium management company X functions as a remodeling company that performs renovation of condominiums. As a result, the residents of the apartment X ₁ is, proprietary part of the apartment X ₁ from the "individual specific page" the need to find a construction company purposely not, are often used from the usual for the renovation of the proprietary part of the apartment X ₁ It is possible to request renovation. Similarly, the management union of apartment X ₁ is shared there is no need to bother find a construction company for the renovation of the common areas of the condominium X _1, from "management association dedicated page," which is often used from the usual apartment X ₁ It is possible to request a reform of the part. The important point is that the condominium management company reliably catches the renovation request of the condominium residents who want to renovate the exclusive part of the apartment and / or the renovation request of the condominium management union that wants to renovate the common part of the apartment. Is that it becomes possible.

When the apartment management company X receives a request for renovation of the exclusive or shared part of the apartment, the apartment management company X may cause a subcontracting company (not shown) of the apartment management company X to renovate the apartment. For example, step SX13a (or step SX13b) Remodeling request proprietary parts of apartment _{X 1} from resident apartment _{X 1} in, or receives a renovation request of the shared portion of the apartment _{X 1} from the management associations of apartment _{X 1,} apartment management company X subcontractors (not shown) to the proprietary part of the renovation of the apartment X ₁ of, procedures related to the buying and selling brokerage proprietary part of the apartment X _1, assessment required for the brokerage of the proprietary part of the apartment X _1, or, apartment reform may be carried out in the common area of X _1. When the apartment management company X receives a request for brokerage of the exclusive part of the apartment, the apartment management company X may cause the client (consignee) of the apartment management company X to perform brokerage of the exclusive part of the apartment. Similarly, when the apartment management company X receives a request for an assessment required for brokerage of the exclusive part of the apartment, the apartment management company X also sends the condominium management company X's client (consignee) An assessment necessary for brokerage may be performed.

In step SX14～SX15, as an example of a service that condominium management company X provides, renovation proprietary portion or common areas of the apartment _{X 1,} brokerage proprietary parts of apartment _{X 1,} or, proprietary portions of the apartment _{X 1} Although the assessment necessary for brokerage has been described, the present invention is not limited to this. The service provided by the condominium management company X may be, for example, house cleaning performed by the condominium management company receiving a request for house cleaning, or the condominium management company may request water leak repair or repair floor scratches. Maintenance may be performed by receiving the request.

Further, in the example described above, has been described that it provides a service condominium management company X is associated with apartment X ₁ is made through the website of the apartment X _1, the present invention is not limited thereto. The apartment management company X provides a service related to the apartment X _{1 using} , for example, an application (for example, a group talk function in the application) provided by the computer system provided to the apartment management company X. Alternatively, a circulation board may be used, or a terminal (for example, a tablet terminal) preinstalled with an application provided by a computer system provided to the apartment management company X is distributed to residents of the apartment. It may be done by doing.

  Note that steps SX21 to SX25 to SXN1 to SXN5 in FIG. 2A are the same as steps SX11 to SX15 in FIG. 2A, and thus their description is omitted here.

  Further, in the example shown in FIG. 2B, only the apartment management company X has been described. However, the description similar to that described for the apartment management company X with reference to FIG. It can be applied to the management company Z.

FIG. 2C shows another example of the data flow between the apartment management company and the residents of the apartment. In the example shown in Figure 2C, a condominium management company X, another example of the data flow between the residents of apartments X ₁ to condominium management company X manages it is shown. In FIG. 2C, for purposes of simplicity of explanation, FIG related to apartments X _{2 ~} Mansion X _N of FIG related to apartments X _{1 ~} Mansion X _N shown in FIG. 2B is omitted. Steps SX11 to SX13 in FIG. 2C are the same as steps SX11 to SX13 in FIG. 2B, and thus the description thereof is omitted here. Another example of support for proprietary parts of apartment _{X 1} by condominium management company X is described in step SX14'～SX17 'below.

Step SX14 ': when subjected to a reform request of the proprietary part of the residents of the apartment _{X 1} from the resident of the apartment _{X 1} in step SX13a (or step SX13b), the condominium management company X is, reform of the proprietary part To the construction company.

Step SX15 ': builder, when receiving the renovation request of proprietary parts from the apartment management company X, do the reform of the proprietary part of the residents of the apartment X _1.

Step SX16 ': When the renovation of the proprietary part of the residents of the apartment X ₁ is carried out, a resident of the apartment X ₁ is, pay the renovation fee of its own part to builders.

Step SX17 ': builder is, step SX16' apartment part of the price of the renovation that has been paid to the construction company from a resident of the apartment X ₁ in the (for example, a few percent of the price of the reform) as a "referral fees" Pay management company X. This step is not essential. Builder may not have to pay a part of the reform that has been paid to the construction company from a resident of the apartment X ₁ fee in step SX16 'to the apartment management company X as a "referral fees".

  Thus, in steps SX14 'to SX17', the condominium management company plays the role of introducing (arranging) renovation of the exclusive part of the condominium. Since the construction company performed the renovation, the condominium management company X differs from the case of step SX15 in FIG. 2B, and the condominium management company X does not actually perform the renovation. A few percent of the renovation fee) can be earned as an “introduction fee”. In this case, the apartment management company X functions as a mediator of the renovation.

Alternatively, in step SX13a, residents of the apartment X ₁ is, through the web site of the apartment X _1, may be to perform the request of brokerage proprietary part of the apartment X ₁ in the condominium management company X. Alternatively, in step SX13b, residents of the apartment X ₁ is, without going through the web site of the apartment X _1, may be to perform the request of brokerage proprietary part of the apartment X ₁ in the condominium management company X. The another example of the support apartment _{X 1} by condominium management company X when it is described in step SX14'～SX17 'below.

Step SX14 ': in the case of the request of brokerage proprietary part of the residents from the residents of the apartment X ₁ in step SX13a (or step SX13b), the condominium management company X is, real estate brokerage and the brokerage Arrange for the company.

  Step SX15 ': When the real estate transaction brokerage company receives a request for brokerage of the resident's exclusive part from the apartment management company X, the real estate brokerage company performs a procedure relating to the brokerage of the resident's exclusive part.

Step SX16 ': If the procedure related to the buying and selling brokerage proprietary part of the resident is carried out, a resident of the apartment X ₁ is, pay the price for the brokerage of the proprietary part in the real estate brokerage company.

Step SX17 ': real estate brokerage company, step SX16' part from the residents of the apartment X ₁ of the price for the paid brokerage in real estate brokerage company in (for example, of the brokerage proprietary part of the resident fee A few percent) is paid to the condominium management company X as an “introduction fee”. This step is not essential. Real estate brokerage company may not pay a part of the residents of the apartment X ₁ of paid brokerage in real estate brokerage company fee as a "referral fee" to the condominium management company X in step SX16 '.

In this manner, in step SX14'~SX17 ', condominium management company X plays the role of the introduction (mediation) of brokerage proprietary part of the apartment _{X 1.} Unlike the case of step SX15 in FIG. 2B, the condominium management company X does not actually perform the sales brokerage because the real estate brokerage broker has performed the brokerage. A part (for example, several percent of the brokerage fee) can be obtained as an “introduction fee”. In this case, the condominium management company X functions as a brokerage agent for real estate sales brokerage.

Alternatively, in step SX13a, residents of the apartment X ₁ is, at the same time as the request of brokerage proprietary part of the apartment X _1, or, prior to the request of the brokerage proprietary part of the apartment X _1, apartment X ₁ web through the site, it may be to carry out the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ in the condominium management company X. Alternatively, in step SX13b, residents of the apartment X ₁ is, at the same time as the request of brokerage proprietary part of the apartment X _1, or, prior to the request of the brokerage proprietary part of the apartment X _1, apartment X ₁ web without going through the site, it may be to carry out the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ in the condominium management company X. In this case, in step SX14 ', condominium management company X requests the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ to real estate brokerage company. In step SX15 ', real estate brokerage company, upon receiving the request of the request of the assessment required for the brokerage of the proprietary part of the apartment X ₁ from the apartment management company X, assessment required for the brokerage of the proprietary part of the apartment X ₁ I do. In this case, the apartment management company X is acting as recruiters of assessment required for the brokerage of the proprietary part of the apartment X _1. The assessment required for the brokerage is usually free of charge.

Alternatively, the management union of apartment X ₁ in step SX13a, via the web site of the apartment X _1, may be carried out renovation request of the common areas of the apartment X ₁ in the condominium management company X. Alternatively, the management union of apartment X ₁ in step SX13b is, without going through the web site of the apartment X _1, it may be carried out renovation request of the common areas of the apartment X ₁ in the condominium management company X. In this case, 'in, the apartment management company X is, ask the builders of the reform of the common areas of the condominium X _1, step SX15' step SX14 in, builder performs the renovation of the common areas of the condominium X _1, step 'in, management union of apartment _{X 1} is, pay the price for the renovation of the common areas of the condominium _{X 1,} step SX17' SX16 in, construction company, a part of the price for the renovation of the common areas of the apartment _{X 1} (for example, pay to the condominium management company X a few percent) of the renovation fee of common areas of apartment X ₁ as a "referral fees". In this case, the apartment management company X is acting as recruiters of the reform of the common areas of the apartment X _1.

Although described only for apartment X ₁ that is described in Figure 2C, the same description and description of the apartment X ₁ was made in FIG. 2C, apartment X ₂ in FIG. _2B, either ... Mansion X _N It can also be applied to.

FIG. 3A shows a screen 300 displayed on the user device. Screen 300 is resident user equipment apartment X ₁ in step SX12 of FIG. 2B or FIG. 2C (e.g., a personal computer) "individual apartment X ₁ that using appears when accessing the website of the apartment X ₁ It is an example of a screen of "unspecified page". "Personal unspecified page" of the apartment X ₁ is a web page that residents of apartment X ₁ (those with access means, such as a URL or application) is displayed by accessing. Such a “personally unspecified page” is used for the residents of the apartment X ₁ to receive services related to the apartment X _{1 in} general. An example of a service related to the apartment X ₁ in general, as described below, use application of the shared facilities of the apartment X _1, although such as calendar functions can be used to check the date of the apartment X ₁ trash of, but are not limited to, . Mansion X ₁ of the residents, using a specific URL, by accessing the "personal non-specific pages" of the apartment X _1, it is possible to see the screen 300 of "personal non-specific pages" of the apartment X _1. Such an “individual unspecified page” of the apartment X ₁ can be said to be a semi-closed site page in the sense that it can be accessed as long as a specific URL is known.

Screen 300, service for displaying the TOP region 301 for displaying a plurality of items for receiving services associated with apartment X _1, the information associated with each of a plurality of items shown in the TOP region 301 An information display area 302 and a log-in area 303 for a resident of the apartment to access the “personally specified page” are included.

In the example shown in FIG. 3A, the TOP area 301 includes, for example, an item for exercising a calendar function, an item for viewing a notice from a management association, an item for viewing a notice from an apartment management company, Items for making inquiries to management associations, items for making inquiries to condominium management companies, items for applying for use of shared facilities, items for browsing condominium residents' bulletin boards, buying and selling in condominiums An item for browsing examples, an item for browsing condominium management information, and an item for purchasing consumables are displayed. Screen 300 shows a state in which the item has been selected by the residents of the apartment X ₁ in order to exert a calendar function. Although not shown in FIG. 3A, the TOP area 301 includes items for viewing the collection status of repair reserves and management expenses (can be selected as public or non-public), and the contents of recruitment (for example, apartments) An item for browsing a contractor introduction such as repair work, an arrangement for volunteering, part-time job, part, assistance, etc., and an item for browsing, printing, and ordering management rules may be further displayed.

Flat X ₁ of the resident, for example, by selecting an item in the TOP region 301 can receive services related to apartment X _1. The service information display area 302, information corresponding to the item in the TOP region 301 selected by the residents of the condominium X ₁ is displayed. In the service information display area 302, for example, as shown in FIG. 3A, various schedules related to condominiums (schedules for condominium management general meetings, schedules for management association meetings, garbage disposal dates by type, schedules for regular cleaning, repair work) An area having a calendar function for managing the schedule) is displayed. This calendar function, may be configured to notify residents of the apartment X ₁ becomes to or on the day the approaching set various dates. The mode of this notification is not limited. For example, notification may be made using e-mail, or push notification may be made using an application. The login area 303, and the area to enter the login ID of the apartment residents, is a region in which to enter a resident of the password of the apartment X ₁ is displayed.

FIG. 3B shows a screen 310 displayed on the user device. The screen 310 is a screen of the “personal identification page” of the apartment X ₁ that has transitioned from the screen 300 by inputting the login ID and password of the resident of the apartment X ₁ in the login area 303 in the screen 300 shown in FIG. 3A. It is an example. "Personally identifiable page" of the apartment X ₁ is a web page that is displayed by accessing an account that is allocated on its own part units of condominiums X _1. Such an “individual identification page” is for the residents of the condominium X ₁ to receive services that need to specify an individual in addition to the services related to the entire condominium X ₁ described above with reference to FIG. 3A. Used for. An example of a service that needs to specify an individual is, as will be described later, an estimate request for reform of a dedicated part, confirmation of points, use of points, etc., but is not limited thereto. The “personal identification page” of the apartment X ₁ can be said to be a page of a closed site in the sense that a login ID and a password are necessary for access.

Screen 310, service for displaying the TOP region 311 for displaying a plurality of items for receiving services associated with apartment X _1, the information associated with each of a plurality of items shown in the TOP region 311 including an information display area 312, the in and out area 313 for residents of the apartment X ₁ is to log out from the "individual specific pages". In the example shown in FIG. 3B, in the TOP area 311, in addition to the items displayed in the TOP area 301 of FIG. 3A, an item for posting anonymously to the apartment, a request for sale / rental assessment Items, items for requesting a quote for renovation of exclusive parts, items for answering questionnaires, items for checking and using points, items for displaying management rules, for self-inspection Items, items for requesting inspection, and items for browsing (for example, introduction of contractors such as condominium repair work, placement of volunteers, part-time workers, part-time workers, etc.) are displayed.

Flat X ₁ of the resident, for example, by selecting an item in the TOP region 311 can receive services related to apartment X _1. In the example shown in FIG. 3B, the screen 310 shows a state where an item for requesting an estimate for the reform of the exclusive part is selected by the resident of the apartment X _{1 in} the TOP area 311. Accordingly, the service information display area 312 displays information necessary for requesting an estimate for the reform of the exclusive part. Mansion X ₁ residents, by going to fill in the necessary information, promote the reform request of the proprietary part.

In reference to the above-described embodiments to FIGS. 3A and 3B, illustrating an example of accessing the "personally identifiable pages" apartment X ₁ "personal unspecified page" and apartment X ₁ via a website apartment X ₁ However, the present invention is not limited to this. Access of the apartment X ₁ "personal unspecified page" and apartment X ₁ to "personal specific page" is, as long as the object is achieved that is not accessible as a general rule to be a resident of the apartment X _1, in any way It may be done. For example, the access of the apartment X ₁ "personal unspecified page" and apartment X ₁ to "personal specific pages", the user device (eg, smart phones) may be performed using the installed applications to.

  In this way, regardless of whether a website or application is used, the “personal unspecified page” of a condominium is characterized as a page of a semi-closed site that can be browsed without specifying an individual. The “personal identification page” is characterized as a closed site page that requires an individual identification to view the page.

  As described above, according to the business model described above, the system provider can obtain a profit by collecting the system usage fee in return for providing the computer system to the apartment management company. A company can make a profit by providing a service related to an apartment by using a computer system provided by a system provider. For example, the condominium management company may provide, as services related to the condominium, “reform request for the exclusive or shared portion of the apartment”, “request for brokerage of the exclusive portion of the apartment”, as described above with reference to FIGS. 2B and 2C, Alternatively, it is possible to provide a service for acquiring an “request for assessment necessary for brokerage of brokerage of an exclusive part of an apartment” from a resident of the apartment. Condominium management companies providing such enhanced services to condominium residents leads to an increase in the number of condominium residents managed by condominium management companies, which increases the number of condominiums managed by condominium management companies. Business expansion of condominium management companies (for example, renovation of renovation of exclusive or shared part of condominium, brokerage of brokerage of brokerage for exclusive part of apartment, brokerage of assessment necessary for brokerage of brokerage of exclusive part of apartment, and / or Or business expansion to the renovation business of the exclusive or shared part of the apartment and the brokerage business of the exclusive part of the apartment).

2. Configuration of Computer System for Realizing Business Model FIG. 4 shows an example of the configuration of a computer system 400 for realizing the business model.

The computer system 400 is configured to be connected to at least one user device 420 _{1 to} 420 _N via the Internet 410. Here, N is an arbitrary integer of 1 or more. Each of the at least one user device 420 _{1 to} 420 _N is used by a resident of the apartment or a person who wants to enter the apartment.

  The computer system 400 is provided to an apartment management company. The computer system 400 is for providing services related to the apartment. In the example illustrated in FIG. 4, the computer system 400 includes an interface unit 401, a processor unit 402 including one or more CPUs (Central Processing Units), and a memory unit 403. The hardware configuration of the computer system 400 is not particularly limited as long as the function can be realized, and may be configured by a single machine or may be configured by combining a plurality of machines.

The interface unit 401 controls communication between at least one user device 420 _{1 to} 420 _N.

  The memory unit 403 stores a program required for executing the process, data required for executing the program, and the like. Here, it does not matter how the program is stored in the memory unit 403. For example, the program may be preinstalled in the memory unit 403. Alternatively, the program may be installed in the memory unit 403 by being downloaded via a network such as the Internet 410 or installed in the memory unit 403 via a storage medium such as an optical disk or USB. You may do it.

  The processor unit 402 controls the overall operation of the computer system 400. The processor unit 402 reads out a program stored in the memory unit 403 and executes the program. As a result, the computer system 400 can function as a device that executes a desired step, and can function as a web server that provides a website.

  A database unit 430 is connected to the computer system 400. The database unit 430 includes an apartment database unit 431, a management association database unit 432, a dwelling unit database unit 433, and a resident database unit 434.

Each of the at least one user device 420 _{1 to} 420 _N is configured to be able to communicate with the computer system 400 via the Internet 410. For example, each of the at least one user device 420 _{1 to} 420 _N may be a mobile wireless terminal such as a mobile phone, a smartphone, a tablet terminal, a smart glass, a smart watch terminal, a desktop PC, a laptop PC, a notebook It may be a personal computer such as a PC.

In the embodiment shown in FIG. 4, it has been described that at least one user device 420 _{1 to} 420 _N can communicate with the computer system 400 via the Internet 410, but the present invention is not limited to this. Any type of network can be used in place of the Internet 410. It should be noted that a configuration in which at least one user device 420 _{1 to} 420 _N is electrically coupled to the computer system 400 without going through the Internet 410 and any network instead is also within the scope of the present invention. Moreover, systems incorporating integrally both functions of the user device 420 _first function and the computer system 400 (i.e., stand-alone system) may be constructed as a computer system 400. Such a stand-alone computer system 400 is also within the scope of the present invention.

  In the embodiment shown in FIG. 4, the database unit 430 is provided outside the computer system 400, but the present invention is not limited to this. The database unit 430 can be provided inside the computer system 400. The configuration of the database unit 430 is not limited to a specific hardware configuration. For example, the database unit 430 may be configured with a single hardware component or may be configured with a plurality of hardware components. For example, the database unit 430 may be configured as a single external hard disk device of the computer system 400 or may be configured as storage on a cloud connected via a network. Furthermore, the configurations of the apartment database unit 431, the management association database unit 432, the dwelling unit database unit 433, and the resident database unit 434 are not limited to specific hardware configurations. For example, each of the apartment database unit 431, the management association database unit 432, the dwelling unit database unit 433, and the resident database unit 434 may also be configured with a single hardware component, or may be configured with a plurality of hardware components. May be.

  FIG. 5A shows an example of information stored in the apartment database unit 431.

  The apartment database unit 431 stores information on apartments. Information on the apartment can be identified by information for identifying the apartment (for example, an apartment ID). The apartment database unit 431 includes, for example, the location of the apartment, the access method, the total number of houses, the structure / story, information about each apartment unit, the repair history of the common part of the apartment, information about the management association of the apartment, and the sale example of the apartment・ Information on rental cases, information on Q & A bulletin boards, etc. are further stored.

  FIG. 5B shows an example of information stored in the management association database unit 432.

  The management association database unit 432 stores information related to the apartment management association. The information related to the apartment management association can be identified by information for identifying the apartment management association (for example, the management association ID). Information for identifying an apartment management association is associated with information for identifying an apartment (for example, an apartment ID). The management association database unit 432 further stores a login ID / password, information on requests from residents, information on condominium general meetings, and information on condominium events. For example, the login ID may be shared by all members belonging to the management union. For example, the password may be different for each member belonging to the management association.

  FIG. 5C shows an example of information stored in the dwelling unit database unit 433.

  The dwelling unit database unit 433 stores information about apartment dwelling units. The information regarding the apartment unit can be identified by information (for example, a unit ID) for identifying the apartment unit. Information for identifying the dwelling unit of the apartment is associated with information regarding each dwelling unit stored in the apartment database 431. Information on apartment units is, for example, floor plan of the unit, area of the exclusive unit of the unit, history of inspection information of the exclusive unit of the unit, equipment information of the exclusive unit of the unit, repair history of the exclusive unit of the unit, current resident Including information about For example, the equipment information for the exclusive part of the dwelling unit is the product name of the equipment for the exclusive part of the dwelling unit, the name of the company that provided the equipment for the exclusive part of the dwelling unit, the model number of the exclusive part of the dwelling unit, and the equipment for the exclusive part of the dwelling unit. Information on the infrastructure (eg electricity, water, gas) of the dwelling unit, information on the renovation of equipment in the dwelling unit (for example, whether the renovation of equipment in the dwelling unit, This includes the location of renovation of equipment for exclusive use, the date of renovation of equipment for exclusive use of dwelling units).

  FIG. 5D shows an example of information stored in the resident database unit 434.

  In the resident database unit 434, information related to the resident is stored. The information regarding the resident can be identified by information (for example, resident ID) for identifying the resident. The resident database unit 434 further stores, for example, the resident's name, gender, date of birth, e-mail address, login ID / password, personal identification page address, and the like. Information about the resident personal identification page is associated with the resident ID and the personal identification page address, and the resident personal identification page is indicated by the personal identification page address. However, the resident's access to the personal identification page is not limited to access performed using the personal identification page address. It is also possible to access the resident's personal identification page by any means other than the personal identification page address.

Processor 402 of computer system 400, the user device 420 ₁ apartment resident operates via the Internet 410, the request for services relating to apartment (e.g., reform request apartment proprietary portion of the apartment residents , Request for renovation of condominium common part from condominium management association, request for brokerage of condominium exclusive part from apartment resident, request for assessment necessary for brokerage of condominium exclusive part from condominium resident ), The person in charge of the apartment management company operates the input contents (that is, the contents of the request from the resident of the apartment or the contents of the request from the management association of the apartment) via the Internet 410. Devices (eg smartphones, tablets) Network terminal, PC).

The processor 402 of the computer system 400, the user device 420 ₁ apartment resident operates via the Internet 410 to receive information proprietary portion of apartments, condominiums database unit 431 the information of proprietary portion of the apartment To store. As a result, the computer system 400 can manage information on the exclusive portion of the apartment in a state where it can be easily retrieved at any time. The information of the exclusive part of the apartment includes, for example, facility information, energy information, repair history information, inspection information, etc. of the exclusive part of the apartment.

  As mentioned above, although this invention has been illustrated using preferable embodiment of this invention, this invention should not be limited and limited to this embodiment. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement an equivalent range based on the description of the present invention and the common general technical knowledge from the description of specific preferred embodiments of the present invention.

  INDUSTRIAL APPLICABILITY The present invention is useful as a computer system for providing a service related to an apartment, a method and a program executed in the computer system, and the like.

400 Computer System 401 Interface Unit 402 Processor Unit 403 Memory Unit 410 Internet 420 _{1 to} 420 _N User Device 430 Database Unit 431 Apartment Database Unit 432 Management Association Database Unit 433 Residential Unit Database Unit 434 Resident Database Unit

Claims (7)

A computer system for providing a service related to a condominium, the computer system comprising:
Means for obtaining information relating to the exclusive part of the apartment, wherein the information relating to the exclusive part of the apartment includes at least check information obtained by a resident of the apartment checking the exclusive part of the apartment; ,
Means for storing information on the exclusive part of the condominium in a database part,
The database unit is configured so that a resident of the apartment can view information on the exclusive part of the apartment stored in the database unit, whereby the resident of the apartment can inspection information obtained by inspecting the can, Ri viewable der by the apartment resident,
The database unit is configured so that a manager of the apartment can view information on the exclusive part of the apartment stored in the database unit, whereby a resident of the apartment can make an exclusive part of the apartment. Inspection information obtained by inspecting can be viewed by the condominium manager,
The computer system further includes means for proposing an inspection or renovation by an expert . The information regarding the exclusive part of the apartment includes the equipment information of the exclusive part of the apartment, the energy information of the exclusive part of the apartment, the repair history information of the exclusive part of the apartment, and the inspection information of the exclusive part of the apartment by an expert. further comprising a computer system according to claim 1 at least one of. Inspection information obtained by the condominium residents to inspect the proprietary portion of the apartment, the apartment residents including the image obtained by photographing at least a portion of the proprietary portion of the apartment, according to claim 1 or claim 3. The computer system according to 2 . The computer system further includes means for obtaining information regarding a common part of the apartment,
The computer system according to any one of claims 1 to 3 , wherein the database unit is configured so that a resident of the condominium can browse information related to a shared part of the apartment stored in the database unit. 5. The computer system according to claim 4 , wherein the information related to the shared part of the apartment includes at least one of repair history information of the shared part of the apartment and inspection information of the shared part of the apartment. A method executed in a computer system for providing a service related to a condominium, wherein the computer system includes a processor unit, and the method includes:
The processor unit obtains information on the exclusive part of the apartment, and the information on the exclusive part of the apartment is check information obtained by a resident of the apartment checking the exclusive part of the apartment. Including at least
The processor unit includes storing in the database unit information relating to a dedicated portion of the apartment,
The database unit is configured so that a resident of the apartment can view information on the exclusive part of the apartment stored in the database unit, whereby the resident of the apartment can inspection information obtained by inspecting the can, Ri viewable der by the apartment resident,
The database unit is configured so that a manager of the apartment can view information on the exclusive part of the apartment stored in the database unit, whereby a resident of the apartment can make an exclusive part of the apartment. Inspection information obtained by inspecting can be viewed by the condominium manager,
The method
The processor unit executes a process for proposing execution of an inspection or renovation by an expert.
Further comprising a method. A program executed in a computer system for providing a service related to an apartment,
The computer system includes a processor unit,
When the program is executed by the processor unit,
Obtaining information relating to the exclusive part of the apartment, wherein the information relating to the exclusive part of the apartment includes at least inspection information obtained by a resident of the apartment checking the exclusive part of the apartment; ,
To at least perform the accumulating information about exclusive part before Symbol apartments in the database unit to perform to the processor unit,
The database unit is configured so that a resident of the apartment can view information on the exclusive part of the apartment stored in the database unit, whereby the resident of the apartment can inspection information obtained by inspecting the can, Ri viewable der by the apartment resident,
The database unit is configured so that a manager of the apartment can view information on the exclusive part of the apartment stored in the database unit, whereby a resident of the apartment can make an exclusive part of the apartment. Inspection information obtained by inspecting can be viewed by the condominium manager,
When the program is executed by the processor unit,
Perform processing to carry out inspections by experts or suggest renovations
A program for causing the processor unit to further execute .

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