JP2012014538A - House maintenance management information collection system and house maintenance management information collection program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accurately and easily collect house maintenance management information provided from a resident as intended by the resident.SOLUTION: In a house maintenance management information collection system 1 comprised of an administrator server 2 and resident terminals 4 connected with the administrator server 2 over an Internet 3, the administrator server 2 has a house selection image file group 32, a place selection image file group 33, a portion selection image file group 34 and a state selection image file group 35 and displays on the resident terminal 4 house selection images 63, 64 including a plurality of house selection buttons a1-a6, a place selection image 67 including a plurality of place selection buttons b1-b9, a portion selection image 68 including a plurality of portion selection buttons c1-c13 and a state selection image 69 including a plurality of state selection buttons d1-d6, and a resident selects a house A, a place B, a portion C and a trouble state D, thereby accurately and easily provide house maintenance management information.

Description

  The present invention relates to a home maintenance management information collection system that collects information related to home maintenance provided by a resident, and can be used mainly for after-sales services such as repairs and renovations for collective housing and general homes.

  In general, after a construction work is completed in a housing complex, a regular inspection is performed by a contractor in units of one year or two years. At the time of regular inspections, opinions regarding malfunctions may be collected in a questionnaire format from residents in each apartment in the housing complex. Conventionally, distribution and collection of this questionnaire has been done by enclosing a reply envelope with each questionnaire. It was done by mailing to and receiving a completed questionnaire. In addition, by preparing a sample entry for the location, part, and content of the defect on the enclosed document, residents can follow the sample and fill out the questionnaire.

  On the other hand, there may be a case where the tenant wants to contact the management company of the collective housing when there is a problem that hinders the residence during the residence, or when the resident wants to renovate. In such a case, in order to be able to receive communications from tenants at any time and process the communications items accurately and efficiently, an administrator-side server that is always connected to the internet line is prepared, An after-sales service system for collective housing has been proposed in which a customer input form for after-sales service is provided to residents by accessing an administrator-side server via a line (Patent Document 1). According to this system, a resident can send an input form to the administrator at his / her preferred time. It is possible to communicate to the administrator without omission.

JP 2002-269208 A

  However, in the conventional method of filling in the questionnaire form, when describing a place or content different from the sample, it is written in an expression depending on the characteristics of the writer, so the filled content is difficult to become objective information. That is, since the vocabulary for explaining the part of the house and the state of the damage is not unified, miscommunication is likely to occur between the questionnaire entry person and the questionnaire collection person. Therefore, even if it is the same malfunction, since the description expression is different, the situation where a builder takes different measures may arise. In addition, when an inappropriate measure is taken, not only the tenant and the contractor feel dissatisfied, but also the labor and materials are wasted twice due to re-repair. Furthermore, the location of responsibility is unclear due to miscommunication, and there is a risk that appropriate processing may not be performed among construction personnel and residents including contractors and developers.

  Also, in the system described in Patent Document 1, it is possible to unify terms by adopting a selection method for places and parts, but since the entry method is adopted for the situation, the vocabulary is unified. There was a risk of miscommunication between the resident and the manager.

  The present invention has been made in view of such a background, and the main purpose of the present invention is to collect information related to the maintenance of a house provided by a resident accurately and easily as intended by the resident. It is to provide a housing maintenance information collection system that can do.

  In order to solve the above-mentioned problems, the present invention is directed to an administrator server (2), which is connected to the administrator server via a communication line (3), and maintains and manages the house (A) by a resident ( 42-45) is a housing maintenance management information collection system (1) having a resident terminal (4) to be provided, and the manager server is a plurality of resident terminals selected by the resident terminal. Information storage means (15) for storing information (31) of a plurality of selection images (63 to 69) including options (a1 to d6), and reading of the information storage means in accordance with information transmitted from the resident terminal The information of the selected image corresponding to the image information generating means (22) for generating the information of the display image (61) to be displayed on the resident terminal and the information of the display image generated by the image information generating means Resident terminal via communication line The information receiving means (23) for transmitting the information, the information receiving means (24) for receiving the information of the option selected in the selected image among the display images displayed on the resident terminal, and the information receiving means Information writing means (25) for writing option information as maintenance management information in the information storage means, and the plurality of selection images are a plurality of housing options (a1) for selecting a house (A) in which the resident resides. ~ A6), the house selection image (63, 64), the place selection image (67) including a plurality of place options (b1 to b9) for selecting the place (B) in the house, and the part ( C) a part selection image (68) including a plurality of part options (c1 to c13) for selecting, and a state including a plurality of state options (d1 to d6) for selecting a defect state (D) of the part Selected image ( Characterized in that it comprises a 9) and.

  According to the present invention, the resident selects a residence in the housing selection image from a plurality of housing options, selects an arbitrary location from the plurality of location options in the location selection image, and a plurality of region options in the region selection image. By selecting an arbitrary part from the above and selecting an arbitrary state from a plurality of state options in the defect state selection image, it is possible to provide the maintenance management information of the house accurately and easily as intended. An administrator or a contractor who manages or owns the server can accurately collect housing maintenance information from the resident.

  Further, according to one aspect of the present invention, the part selection image (68) includes a place image (72) showing the selected place, and a plurality of part options (c1 to c13) are included in the place image. It can be set as the structure currently linked | related with these.

  If the defect occurrence part is selected, the term of the part sent from the resident can be unified, while the resident cannot understand the option term or misunderstand it, According to the above configuration, since the part is displayed in association with the corresponding part in the place image, it is possible to facilitate understanding of the part term and prevent misidentification of the part, thereby preventing occurrence of miscommunication. be able to.

  Further, according to one aspect of the present invention, the state selection image (69) includes a plurality of state images (73 to 78) showing a defect state of the selected part, and a plurality of state options (d1 to d6). ) Are created in association with the corresponding state images.

  If the method of selecting the defect state is adopted, the term of the defect state received from the resident can be unified, but the resident cannot eliminate the possibility of misunderstanding or misunderstanding the option term. According to the above configuration, the failure state is displayed in association with the state image, thereby facilitating understanding of the state terms and preventing misperception of the state, thereby preventing occurrence of miscommunication. .

  Further, according to one aspect of the present invention, the information storage means (15) includes information on a repair company to be repaired according to the house (A), the place (B) in the house, and the part (C) in the place (52). ) And information (53) on repair work corresponding to the defect state (D) of the part, and the image information creation means (22) receives information from the resident terminal received by the information receiving means (24) Accordingly, the information storage means is read and the corresponding repair company information and the corresponding repair work information are extracted to create the display image (70) information.

  According to this configuration, not only can the resident be provided with information on the repair company that should repair the site where the failure occurred, but depending on the failure status, the burden of the repair cost, the estimated amount, the construction work schedule and schedule, etc. Information regarding repair work can be provided to residents.

  In order to solve the above problems, the present invention provides a plurality of options (a1 to d6) to be selected by a resident terminal (4) connected to a computer (2) via a communication line (3). ) And information storage means (15) for storing information (31) of a plurality of selected images, and in response to information transmitted from the resident terminal, the information storage means is read to extract corresponding selection image information. The image information creating means (22) for creating information on the display image to be displayed on the resident terminal and the information on the selected image extracted by the information extracting means are directed toward the resident terminal via the communication line. Information transmitting means (23) for transmitting, information receiving means (24) for receiving information on options selected in the selected image among display images displayed on the resident terminal, and options received by the information receiving means Maintain information It is a program for functioning as information writing means (25) to be written in the information storage means as physical information to collect housing maintenance management information (42 to 45) by a resident. A house selection image (32) including a plurality of house options (a1 to a6) for selecting a house (A) in which the person lives, and a plurality of place options (b1 to b1) for selecting a place (B) in the house a location selection image (33) including b9), a location selection image (34) including a plurality of location options (c1 to c13) for selecting a location (C) in the location, and a failure state (D) in the location And a state selection image (35) including a plurality of state choices (d1 to d6) for selecting.

  As described above, according to the present invention, it is possible to accurately and easily collect information relating to the maintenance of a house provided by a resident as intended by the resident.

Schematic of the housing maintenance information collection system according to the present invention Schematic configuration diagram of an administrator server according to the present invention Functional block diagram of an administrator server according to the present invention The figure which shows the example of the house and place selection screen in the questionnaire window The figure which shows the example of the part selection screen of the kitchen in the questionnaire window The figure which shows the example of the state selection screen of the top plate in the questionnaire window The figure which shows the example of the questionnaire result screen in the questionnaire window

  Hereinafter, the housing maintenance management information collection system 1 according to the present invention will be described with reference to the drawings.

  As shown in FIG. 1, the housing maintenance management information collection system 1 is a manager used for collecting maintenance management information of apartments such as condominiums, apartments, housing estates, or buildings X1 to X3 consisting of detached houses. Server 2, a web browser, and a communication interface, which can be connected to the administrator server 2 via the Internet 3 as a communication line, and are resident by residents living in the houses A in the buildings X1 to X3. It is comprised from the terminal 4 for residents used for provision of maintenance management information. House A may be a condominium house or a rental house. Further, the manager may be a contractor who has constructed the buildings X1 to X3, or may be a manager who is entrusted with managing the buildings X1 to X3. Further, the resident terminal 4 may be provided in each house A in which the resident resides, or provided in other places, or a portable terminal capable of communicating using a wireless line. It may be.

  The administrator server 2 is a Web server that provides various types of information in response to requests from the resident terminal 4, and as shown in FIG. 2, a CPU 11 that performs data calculation and processing, and communication that forms a network interface. The board 12, ROM 13, RAM 14, HDD 15 as a storage device, display 16 as a display device, keyboard 17 as input means, mouse 18, etc. The CPU 11, communication board 12, ROM 13, RAM 14, HDD 15, display 16, keyboard 17, and mouse 18 are connected to each other via a bus 19. The ROM 13 and the HDD 15 store various information files such as an OS, various programs including a housing maintenance information collection program according to the present invention, and image information files and repair company information files. The CPU 11 stores the information in the ROM 13 or the HDD 15. Various processes are executed in accordance with the programmed programs, and the RAM 14 appropriately stores data necessary for the CPU 11 to execute various processes.

  Next, functions of the administrator server 2 will be described with reference to FIG. The administrator server 2 stores the network interface 21 realized by the communication board 12, the image information creation unit 22, the information transmission unit 23, the information reception unit 24 and the information writing unit 25 realized by the CPU 11, and the HDD 15. The selected image file group 31, the maintenance management information DB 41, and the repair information DB 51 are provided. The selection image file group 31 includes a house selection image file group 32, a location selection image file group 33, a part selection image file group 34, a state selection image file group 35, and the like. The maintenance management information DB 41 includes housing information 42, resident information 43, part information 44, state information 45, and the like. The repair information DB 51 includes repair company information 52, repair work information 53, and the like. The repair work information 53 includes cost information 54, burden information 55, work period information 56, and the like.

  The image information creating unit 22 reads the HDD 15 according to the information transmitted from the resident terminal 4 and received by the information receiving unit 24 via the network interface 21, and selects a corresponding selected image from the selected image file group 31 ( Building type selection form image 63, house selection form image 64, defect occurrence location selection form image 67 (see FIG. 4), defect occurrence site selection form image 68 (see FIG. 5), defect state selection form image 69 (see FIG. 6) ) To generate information on the display image 61 to be displayed on the resident terminal 4, and the corresponding questionnaire result form image 70 (see FIG. 7) is read from the repair information DB 51 by reading the HDD 15. Is extracted and information on the display image 61 to be displayed on the resident terminal 4 is created.

  The information transmission unit 23 transmits the information of the display image 61 created by the image information creation unit 22 to the resident terminal 4 via the network interface 21 and the Internet 3.

  The information receiving unit 24 selects the house selection buttons a1 and a2 selected in the building type selection form image 63 and the house selection button selected in the house selection form image 64 among the display images 61 displayed on the resident terminal 4. a3 to a6, the customer information column entered / selected in the customer input form image 65, the defect presence / absence option selected in the questionnaire entry form image 66, the place selection buttons b1 to b9 selected in the defect occurrence place selection form image 67, Each information of the part selection buttons c1 to c13 selected in the defect occurrence part selection form image 68 and the state selection buttons d1 to d6 selected in the defect state selection form image 69 is received.

  The information writing unit 25 includes various information received by the information receiving unit 24 (a house selection button an, a location selection button bn, a part selection button cn, a state selection button dn (n is an integer), a customer information column, a defect presence / absence option. Each information) is written into the maintenance management information DB 41 in the HDD 15 as the maintenance management information of the house A.

  The house selection image file group 32 in the selection image file group 31 includes an image file for selecting the house A managed by the manager server 2, that is, an apartment / detached type selection image, a prefecture selection at the time of apartment selection. Various image files such as an image, a municipality selection image, an apartment name selection image and a room number selection image, and an address selection image at the time of selecting a detached house are stored.

  The location selection image file group 33 includes a plurality of locations B (for example, balconies and living / dining rooms) for each home A, or for each home A instead of information associated with the representative home A when the floor plan is approximate. ), A floor plan image 71 (see FIG. 4) showing the arrangement of a kitchen, a dressing room, a bath, a Western-style room, a toilet, a corridor, a front door, etc.), and a place name and a place selection button bn displayed in association with this. Here, the image includes: balcony: b1, living dining: b2, kitchen: b3, dressing room: b4, bath: b5, western room: b6, toilet: b7, corridor: b8, entrance: b9, all radio buttons) Multiple files are stored.

  In the part selection image file group 34, for each house A or representative house A, a place photo image 72 (see FIG. 5) showing each place B divided in the floor plan, and a part displayed in association therewith. Name (for example, in kitchen: b3, hanging cabinet, hanging cabinet door, hanging cabinet back plate, hanging cabinet latch, hanging cabinet hinge, kitchen panel, faucet, sink, top plate, storage shelf, storage shelf door, storage Shelf hinge, dishwasher, etc.) and part selection button cn (here, hanging door shelf: c1, hanging door shelf door: c2, hanging door shelf back plate: c3, hanging door shelf latch: c4, hanging door shelf hinge: c5, kitchen Panel: c6, faucet: c7, sink: c8, top plate: c9, storage shelf: c10, storage shelf door: 11, storage shelf hinge: c12, dishwasher: c13, all radio buttons) Multiple image files are stored.

  In the state selection image file group 35, for each part C, the defect state D of each part C (for example, kitchen: b3 top plate: c9, dirt, scratches, cracks, breakage, gap, float, etc.) and state The selection button dn (here, dirt: d1, scratch: d2, crack: d3, breakage: d4, gap: d5, float: d6) and the defect state D of each part C displayed in association therewith are copied. A plurality of image files including state photograph images 73 to 78 (see FIG. 6) are stored.

  In the housing information 42 in the maintenance management information DB 41, in the case of a condominium, as the information on the house registered in advance by the administrator to specify the house A, the prefecture, city, apartment name, ridge number, room number, etc. In the case where each piece of information is a detached house, each piece of information such as an address and a building number is stored, and the completion date of the building X is stored. In addition, in the resident information 43, each of the resident's name, telephone number, telephone number type, etc. is registered as information on the resident registered in advance by the administrator in order to specify the resident who will move into each house A. Information is stored.

  In the part information 44 in the maintenance management information DB 41, each of the location B and the part C where the trouble occurs in each house A written by the information writing unit 25 at the time of collecting the questionnaire (when receiving the questionnaire information via the Internet 3). Information is stored, and the status information 45 similarly stores information on the status D of the defect written by the information writing unit 25 when collecting the questionnaire.

  In the repair company information 52 in the repair information DB 51, for each house A, place B, and part C, the part C was constructed as information on the repair company registered in advance by the administrator in order to specify the company to be repaired. Information such as company name, address, contact information, person in charge, etc. is stored in association with the house A, the place B, and the part C.

  The repair work information 53 stores information related to the repair work, such as an estimated estimated repair work cost, a repair work cost burden, and a repair work period for each defect state D of the part C.

  Next, with reference to FIGS. 4-7, the image displayed on the terminal 4 for residents by the housing maintenance management information collection system 1 is demonstrated.

  When a resident in the house A connects to the Internet 3 using the resident terminal 4 and accesses the administrator server 2, as shown in FIG. 4, an after-service questionnaire window image 62 and a building type selection form are displayed. A display image 61 including the image 63 is displayed. The building type selection form image 63 includes housing selection buttons a1 and a2 for selecting a type of apartment / detached house. For example, the operator of the resident terminal 4 clicks the housing selection button a1 to display “ When “Apartment” is selected, a house selection form image 64 for selecting a house A in the apartment and a customer input form image 65 are displayed. The house selection form image 64 includes a prefecture selection button a3, a municipality selection button a4, an apartment name selection button a5, and a room number selection button a6 extracted from the house selection image file group 32. These house selection buttons a3 to a6 can be easily selected by selecting one of the choices displayed by clicking on the pull-down menu, and the house A in which they are to reside.

  The customer input form image 65 is provided so that the resident can answer the after-service questionnaire without logging in to the administrator server 2, and the name (kanji and hiragana), registered telephone number ( It includes an entry field for entering a telephone number type and a telephone number) and a confirmation button. When the operator of the resident terminal 4 specifies the house A in the building type selection form image 63 and the house selection form image 64 and fills / selects necessary items in the customer input form image 65, then clicks the confirm button. These pieces of information are sent to the manager server 2, and an authentication unit (not shown) realized by the CPU 11 of the manager server 2 searches the maintenance management information DB 41, and the name and registered telephone registered as the specified house A. By determining whether or not the number information matches, it is possible to determine whether or not the resident terminal 4 accessing the manager server 2 is truly operated by the resident. Yes.

  If it is determined that the resident terminal 4 accessing the manager server 2 is truly operated by the resident, a questionnaire entry form image 66 is displayed. The questionnaire entry form image 66 includes a selection button for selecting either “Yes” or “No” for the occurrence of a defect. If the resident selects “Yes”, a further occurrence of the defect occurs. A defect occurrence location selection form image 67 for specifying the location is displayed. The defect occurrence location selection form image 67 includes a floor plan image 71 showing a floor plan of the specified house A or a floor plan of the representative house associated with the specified house A, and each floor plan image 71. The place name and place selection buttons b1 to b9 (balcony: b1, living dining: b2, Kitchen: b3, dressing room: b4, bath: b5, western-style room: b6, toilet: b7, corridor: b8, entrance: b9) are included as a plurality of options. Therefore, the resident can easily select the location B where the problem has occurred by selecting the location selection buttons b1 to b9 while viewing the floor plan image 71.

  When the resident specifies the location B in the failure occurrence location selection form image 67, next, as shown in FIG. 5, a failure occurrence location selection form image 68 for specifying the location C where the failure has occurred is displayed. FIG. 5 shows a display image 61 that is displayed when kitchen: b3 is selected in the defect occurrence location selection form image 67. The defect occurrence site selection form image 68 shows the selected location B. The location photograph image 72 and the location name and location selection button displayed on each location C by being displayed on each location C in the location photo image 72 or connected to each location C by a lead line. c1-c13 (hanging cabinet: c1, hanging cabinet door: c2, hanging cabinet back plate: c3, hanging cabinet latch: c4, hanging cabinet hinge: c5, kitchen panel: c6, faucet: c7, sink: c8, ceiling Plate: c9, storage shelf: c10, storage shelf door: c11, storage shelf hinge: c12, dishwasher: c13) are included as a plurality of options. Therefore, the resident can easily select the part C where the problem has occurred by selecting the part selection buttons c1 to c13 while viewing the floor plan image 71.

  When the resident specifies the part C in the defect occurrence part selection form image 68, a defect state selection form image 69 for specifying the defect state D of the part C is then displayed as shown in FIG. FIG. 6 shows a display image 61 that is displayed when the top plate c9 is selected in the defect occurrence part selection form image 68. The defect state selection form image 69 shows various kinds of the selected part C. State photograph images 73 to 78 showing the defect state D and the state description and state selection buttons d1 to d6 (displayed in association with each defect state D) displayed in the vicinity of the state photograph images 73 to 78 ( Dirt: d1, scratch: d2, crack: d3, breakage: d4, gap: d5, float: d6) are included as a plurality of options. Therefore, the resident can easily select the failure state D by selecting the state selection buttons d1 to d6 while viewing the state photograph images 73 to 78. The state selection button dn includes a state selection button d7 for selecting “others” in addition to the state selection buttons d1 to d6. In the vicinity of the state selection button d, a state photograph image is displayed. An entry field is provided for entering the status in text format instead of.

  When the resident specifies the defect state D in the defect state selection form image 69 and then clicks the confirm button, these pieces of information are sent to the manager server 2 and maintained by the information writing unit 25 as the contents of the after-service questionnaire. While being written in the information DB 41, the questionnaire result form image 70 shown in FIG. 7 including the information extracted from the repair information DB 51 by the image information creation unit 22 based on these information is displayed on the resident terminal 4. The questionnaire result form image 70 includes information on a repair company that should repair the part C of the location B of the selected house A, and information on costs, burdens, and work schedules related to the repair work. Thereby, the resident can provide the manager with an after-sales service questionnaire at a convenient location at a convenient time, and can immediately obtain information on repair of the malfunction of the house A to be resident.

  In this way, by unifying terms using the after-service questionnaire as a selection method, the resident can provide the management information of the house A accurately and easily to the administrator as intended. It is possible to accurately collect housing maintenance information from residents. Further, the defect occurrence site selection form image 68 includes a location photo image 72 showing the selected location B, and a plurality of site selection buttons c1 to c13 are associated with the corresponding site C in the location photo image 72, respectively. By displaying, it becomes easy for the resident to understand the part term, and the misidentification of part C can be prevented. Furthermore, the state photograph images 73 to 78 including the plurality of state photograph images 73 to 78 in which the defect state selection form image 69 shows the defect state D of the selected part C, and corresponding to the plurality of state selection buttons d1 to d6. By being displayed in association with, it becomes easy for the resident to understand the state terms and to prevent the erroneous state D from being misidentified. Thus, miscommunication between the resident and the manager can be prevented.

  Although the description of the specific embodiment is finished as described above, the present invention is not limited to the above embodiment, and can be appropriately changed without departing from the gist of the present invention.

DESCRIPTION OF SYMBOLS 1 Housing maintenance management information collection system 2 Server for managers 3 Internet 4 Resident terminal 11 CPU
15 HDD
22 Image information creation unit 23 Information transmission unit 24 Information reception unit 25 Information writing unit 31 Selected image file group 61 Display image 63 Building type selection form image 64 Housing selection form image 65 Customer input form image 66 Questionnaire entry form image 67 Defect Occurrence location selection form image 68 Defect occurrence site selection form image 69 Defect state selection form image 72 Location photo image 73 to 78 Status photo image A Housing B Location B Building C Site D Failure status an Housing selection button bn Location selection button cn Site selection Button dn state selection button

Claims (5)

A housing maintenance management information collecting system comprising: a manager server; and a resident terminal connected to the manager server via a communication line and provided to a resident for provision of housing maintenance management information. ,
The administrator server is
Information storage means for storing information of a plurality of selected images including a plurality of options to be selected by the resident terminal;
In accordance with information transmitted from the resident terminal, the information storage unit reads the information storage unit, extracts the information of the corresponding selected image, and creates the information of the display image to be displayed on the resident terminal. When,
Information transmitting means for transmitting information of the display image created by the image information creating means to the resident terminal via the communication line;
Information receiving means for receiving information on options selected in the selected image among the display images displayed on the resident terminal;
Information writing means for writing information on options received by the information receiving means into the information storage means as the maintenance management information;
The plurality of selected images are:
A housing selection image including a plurality of housing options for selecting a housing in which the resident resides;
A location selection image including a plurality of location options for selecting a location in the house;
A site selection image including a plurality of site options for selecting a site at the location;
A housing maintenance management information collecting system comprising: a state selection image including a plurality of state options for selecting a defect state of the part.   The site selection image includes a location image showing a selected location, and the plurality of site options are created in association with corresponding sites in the location image, respectively. The housing maintenance management information collection system according to 1.   The state selection image includes a plurality of state images showing a defect state of the selected part, and the plurality of state options are created in association with the corresponding state images, respectively. The housing maintenance management information collection system of Claim 1 or Claim 2. The information storage means stores the house, the place in the house, information on a repair company to be repaired according to the part in the place, and information on repair work according to the defect state of the part,
The image information creation means reads the information storage means according to the information received from the resident terminal received by the information receiving means, and extracts corresponding repair company information and corresponding repair work information. The housing maintenance information collection system according to any one of claims 1 to 3, wherein the display image information is created. Computer
Information storage means for storing information of a plurality of selected images including a plurality of options to be selected by a resident terminal connected via a communication line;
In accordance with information transmitted from the resident terminal, the information storage unit reads the information storage unit, extracts the information of the corresponding selected image, and creates the information of the display image to be displayed on the resident terminal. When,
Information transmitting means for transmitting information of the display image created by the image information creating means to the resident terminal via the communication line;
Information receiving means for receiving information on options selected in the selected image among the display images displayed on the resident terminal;
A program for collecting maintenance information on housing by a resident by functioning as information writing means that writes information on options received by the information receiving means to the information storage means as maintenance management information,
In the plurality of selected images,
A housing selection image including a plurality of housing options for selecting a housing in which the resident resides;
A location selection image including a plurality of location options for selecting a location in the house;
A site selection image including a plurality of site options for selecting a site at the location;
The housing maintenance management information collection program characterized by including a state selection image including a plurality of state options for selecting a failure state in the part.

Images