JP7161809B1 - Inspection support device, inspection support system, inspection support method, and program - Google Patents

Abstract

Kind Code: A1 A technology is provided for navigating and generating maintenance rules so that inspection work of a real estate property can be performed smoothly and accurately. The present invention is an inspection support device that communicates with a terminal device of a worker and supports inspection work of a real estate property. Equipped with an inspection navigation unit 11c that guides the inspection work by controlling to display the progress status on the tab of the display screen so that the defect input, maintenance, and final confirmation are sequentially performed without leaving any unconfirmed items. It is an inspection support device. [Selection drawing] Fig. 2

Description

The present invention, for example, relates to a technique for accurately navigating inspection work of real estate properties.

Conventionally, real estate properties are regularly inspected after delivery. In the current inspection work, the inspector brings an inspection slip with the owner of the real estate property, and while going around each floor and room of the real estate property, the inspection details are recorded in the inspection slip. there is

On the other hand, for rental properties, for example, inspection work is performed when moving out, and the work procedure is generally the same as described above. And today, various techniques are provided to support part of such inspection work related to real estate properties.

That is, for example, in Patent Document 1, in order to store information on businesses related to repair work and cleaning work necessary for restoration to the original state when moving out, according to rank, it is possible to select a business suitable for each rental property from among a plurality of businesses. Disclosed is a real estate management support service system that easily locates a person.

Furthermore, for example, in Patent Literature 2, after a tenancy contract is made between a tenant and a real estate agent by looking at a study report on a display screen, the contents of renovation in renovation information related to a specific apartment or the like stored in a server are Request a digitized confirmation form consisting of predetermined items from the computer terminal, call it on the display screen, and print out the confirmation form printed with the seal of the renovation manager and the signature and seal of the resident. If additional renovation information is found regarding the apartment, etc. that the resident has moved into within a certain period of time after signing the tenancy contract and moving in, the additional renovation information entered by the resident into the computer terminal will be sent to the system via the Internet. A renovation management method is disclosed in which information is transmitted to a server of an operating company, and the information is linked with property information and stored.

JP 2017-224207 A Japanese Patent No. 4805597

However, in Patent Literature 1 and Patent Literature 2, it is possible for the management company to register inspection items in advance according to inspection targets, and during inspection work, these registered inspection items are sequentially presented to inspection workers and the like, and each It does not disclose that it is possible to record the contents of the inspection related to the item and accurately navigate the inspection work.

The present invention has been made in view of such problems, and its object is to develop a technique for navigating and generating maintenance regulations so that inspection work of real estate properties can be performed smoothly and accurately. to provide.

In order to solve the above problems, an inspection support device according to a first aspect of the present invention is an inspection support device that communicates with a worker's terminal device and supports inspection work of a real estate property, wherein the worker's terminal device In the device, control to display the progress status on the tab of the display screen so that item confirmation, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are sequentially performed without leaving unconfirmed items. an inspection navigation unit that guides inspection work; a storage unit that stores at least the clauses of maintenance regulations; reads out the clauses of maintenance regulations from the storage unit; a maintenance regulation generation unit that generates a maintenance regulation based on the inspection item and the inspection criteria , the inspection navigation unit controlling to display the maintenance regulation during the inspection work, and a customer's approval signature. It is electronically accepted and recorded in the storage unit.

An inspection support system according to a second aspect of the present invention is an inspection support system comprising a worker's terminal device and an inspection support device for supporting inspection work of a real estate property, wherein the inspection support device On the terminal device of the staff, the progress status is displayed on the tab of the display screen so that the item confirmation, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are performed sequentially without leaving unconfirmed items. By controlling, an inspection navigation unit that guides inspection work, a storage unit that stores at least the terms of maintenance regulations, the terms of maintenance regulations in the storage unit are read, the setting of inspection items and the setting of inspection standards are received, and the and a maintenance regulation generation unit that generates maintenance regulations based on the clause, the inspection items, and the inspection criteria, and the terminal device of the worker generates at least a screen related to the inspection work guide and a screen related to the maintenance regulation. a display unit for displaying , wherein the inspection navigation unit controls to display the maintenance regulation during the inspection work, and electronically receives and records a customer's approval signature in the storage unit.

An inspection support method according to a third aspect of the present invention is an inspection support method using an inspection support device that communicates with a worker's terminal device and supports inspection work of a real estate property, wherein the inspection support device performs the work On the terminal device of the staff, the progress status is displayed on the tab of the display screen so that the item confirmation, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are performed sequentially without leaving unconfirmed items. By controlling, it guides the inspection work, reads out the clauses of the maintenance regulation in the storage unit, receives the setting of inspection items and the setting of inspection criteria, and generates the maintenance regulation based on the clauses, the inspection items and the inspection criteria, The terminal device of the worker displays at least a screen related to the guidance of the inspection work and a screen related to the maintenance regulation, and the inspection support device controls to display the maintenance regulation during the inspection work. , the customer's approval signature is electronically received and recorded in the storage unit.

A program according to a fourth aspect of the present invention is a program executed by an inspection support device that communicates with a worker's terminal device and supports inspection work of a real estate property, wherein the inspection support device is the worker's terminal In the device, control to display the progress status on the tab of the display screen so that item confirmation, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are sequentially performed without leaving unconfirmed items. , an inspection navigation unit that guides inspection work, reads the clauses of the maintenance regulations in the storage unit, receives setting of inspection items and inspection criteria, and generates maintenance regulations based on the clauses, the inspection items, and the inspection criteria. The inspection navigation unit controls the display of the maintenance regulations during the inspection work, and electronically receives and records customer approval signatures in the storage unit.

ADVANTAGE OF THE INVENTION According to this invention, the technique of navigating so that the inspection work of real estate property may be performed smoothly and correctly, and generating a maintenance regulation can be provided.

1 is a configuration diagram of an inspection support system according to an embodiment of the present invention; FIG. It is a block diagram of the inspection support apparatus of the same system. 4 is a detailed configuration diagram of an inspection navigation unit of the inspection support device; FIG. It is a block diagram of the terminal device of the same system. It is a flowchart which shows the procedure of the navigation by the same system. It is a display example of a preparation screen. It is a detailed display example of the preparation screen. It is a display example of a fixed point screen. It is a display example of a failure screen. It is a detailed display example of the failure screen. It is a display example of a maintenance screen. This is a display example of the final confirmation screen. It is an example of a display of an inspection completed screen. It is a display example of a retake screen. It is a display example of a reported screen. It is a figure which shows the setting screen etc. for maintenance regulation production|generation. It is a figure which shows the setting screen for maintenance regulation production|generation. It is a figure which shows the setting screen for maintenance regulation production|generation. It is a figure which shows the screen which concerns on a house management function. It is a figure which shows the login screen which concerns on a questionnaire. It is a figure which shows the answer screen which concerns on a questionnaire. It is a figure which shows the total screen which concerns on a questionnaire. It is a figure which shows the setting screen which concerns on a questionnaire. It is a figure which shows a defect report screen. It is a figure which shows a pin display screen.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 shows the configuration of an inspection support system according to an embodiment of the present invention.

As shown in the figure, the inspection support system according to the present embodiment includes an inspection support device 1 composed of a server device or the like, a terminal device 2 such as an inspection worker or a user (for example, a real estate property owner), and a terminal device 3 of a management company. The inspection support device 1 and the terminal devices 2 and 3 are connected wirelessly or by wire via a communication network 4 such as the Internet.

With such a configuration, the inspection support device 1 performs, for example, item confirmation, preliminary preparation, guidance, fixed-point input, defect input, maintenance, and final confirmation sequentially without leaving any unconfirmed items on the worker's terminal device 2. The inspection work is guided by controlling the progress to be displayed on the tab of the display screen as shown.

FIG. 2 shows the configuration of an inspection support device according to an embodiment of the present invention.

As shown in the figure, the inspection support device 1 has a control section 11 , a communication section 12 and a storage section 13 . The control unit 11, the communication unit 12, and the storage unit 13 are communicably connected via a bus. In addition to these configurations, an input unit such as a keyboard and a mouse, and a display unit such as a liquid crystal display for various displays may be provided.

The communication unit 12 is implemented by, for example, a NIC, and is a communication interface that is connected to a communication network 4 such as the Internet by wire or wirelessly, and performs communication with the terminal devices 2, 3, and the like.

The storage unit 13 is implemented by, for example, a semiconductor memory device such as a RAM or flash memory, an HDD, or an optical disc device, and stores programs to be executed by the control unit 11 in advance. The storage unit 13 also has a user information storage unit 14 , property information storage unit 15 , registration information storage unit 16 , inspection information storage unit 17 , and report storage unit 18 .

The user information storage unit 14 stores attribute information such as the name, age, gender, address, telephone number, and email address of the user (owner of the real estate property) and the property ID of the owned real estate property in association with the user ID. etc. are stored. The property information storage unit 15 stores the property location, layout, user ID of the owner, etc. in association with the property ID. The registration information storage unit 16 stores the registration information and the corresponding property ID in association with the registration ID.

In addition, the inspection information storage unit 17 stores the property ID of the property to be inspected, the user ID of the owner of the property, the checkpoint information, the registration ID, etc., in association with the inspection ID. The report storage unit 18 stores property IDs, user IDs, inspection reports, etc. in association with result IDs.

The maintenance regulation storage unit 31 stores maintenance regulation clauses that are referred to when maintenance regulations are generated by the maintenance regulation generation unit 11j, and generated maintenance regulations. The questionnaire information storage unit 32 stores questionnaire information. In the house information storage unit 33, under the unit of house (associated with house ID), various storage data such as maintenance execution record data, construction drawings, contracts, maintenance regulations, warranty regulations, equipment warranty regulations, etc. is recorded.

The control unit 11 is implemented by a CPU, an MPU, or the like. The control unit 11 is configured by an integrated circuit such as ASIC or FPGA. By reading and executing the programs stored in the storage unit 13, the control unit 11 obtains a reception unit 11a, a registration unit 11b, an inspection navigation unit 11c, a report generation unit 11d, a screen generation unit 11e, a transmission unit 11f, and an inspection result. It functions as an output section 11g, a retake control section 11h, and a rejection control section 11i.

The reception unit 11a receives a request for starting inspection navigation or the like transmitted from the terminal device 2 of the worker. The registration unit 11b registers checkpoints and the like based on the checkpoint information sent from the administrator's terminal device 3 or the like. This checkpoint information is stored in the inspection information storage unit 17 .

The inspection navigation unit 11c navigates the work so that the inspection is carried out smoothly and thoroughly. More specifically, the inspection navigation unit 11c allows the worker's terminal device 2 to sequentially perform item confirmation, preparation, guidance, fixed-point input, defect input, maintenance, and final confirmation without leaving any unconfirmed items. In addition, by controlling to display the progress status on the tab of the display screen, the inspection work is guided.

Specifically, as shown in FIG. 3, the inspection navigation section 11c includes an item confirmation guidance section 11c-1, a preparation guidance section 11c-2, a guidance guidance section 11c-3, a fixed point input guidance section 11c-4, It consists of a defect input guidance section 11c-5, a maintenance guidance section 11c-6, and a final confirmation guidance section 11c-7.

The item confirmation guide section 11c-1 prompts confirmation of the item to be inspected.

The preparation guide unit 11c-2 controls the operator's terminal device 2 to display a preparation list before inspection and detailed information on the preparation items related to the preparation list, and updates information related to inspection contents. By controlling the information to be displayed together, the worker's attention to the update information is aroused.

The guidance guide section 11c-3 guides the worker to view explanations and videos related to the inspection work on the terminal device 2 of the worker, and provides guidance for the inspection work.

The fixed-point input guidance unit 11c-4 lists and displays indicators related to inspection checkpoints on the worker's terminal device 2, and displays indicators related to the update information in a different manner from others. It controls to display the detailed information of the points, and prompts the confirmation of the checkpoints of the inspection. Different aspects include changing colors and blinking.

The defect input guidance unit 11c-5, in the worker's terminal device 2, for each checkpoint, pinning the defect part to the drawing, urgency (and/or importance), photograph, place, part, situation, and the countermeasures to be entered as defect information. Further, the defect input guide section 11c-5 controls so that fixed phrases are displayed so as to be selectable at the time of inputting the correspondence, and prompts the user to input by selecting the above fixed phrases.

Here, in the defect input, the urgency (and/or importance) of the response can be set for the inspection result. For example, in the implementation of predetermined inspection items, if symptoms such as water leaks, gas leaks, exterior damage, equipment failures, etc. cause significant problems in the living environment, or the symptoms have a significant adverse effect on housing maintenance If it is determined that there is a high possibility of giving a and importance (A/B/C/D/E) flags, and can be reported with levels.

As mentioned above, the "urgency" of the response indicates the urgency of the repair response, while the "importance" of the response indicates the degree of indication and the degree of problem other than the symptom of the indication. It represents size. For example, the degree of the customer's request (such as A if the customer strongly desires to respond) is determined and input. Regarding the degree of customer's indication, it is an indication item with a low degree of urgency, but if it is left unattended for a long time and the problem is growing, or if it is expected that the damage to the house will become serious if left unattended. , the importance is A.

The maintenance guidance unit 11c-6 makes it possible to view the maintenance method in text or video on the worker's terminal device 2, thereby announcing the maintenance method and prompting the worker to perform the maintenance work.

A final confirmation guidance unit 11c-7 presents a pinned drawing or the like as the final screen, and when each pin is selected, the previously input defect information can be confirmed, so that the operator can complete the inspection work. or prompt for final confirmation.

The report generation unit 11 d generates a report based on the inspection result input from the terminal device 2 and stores the report information in the report storage unit 18 . The screen generation unit 11e generates, for example, the data of the display screen of the report in HTML format or the like. The transmission unit 11f transmits the generated HTML data or the like to the terminal device 3 or the like via the communication unit 12, for example.

The inspection result output unit 11h refers to the report storage unit 18, extracts report information, and outputs it. The screen generator 11e generates screen data in HTML format or the like based on the report information. The transmission unit 11 f transmits the generated HTML data and the like to the terminal device 3 and the like via the communication unit 12 . On the terminal device 3 side, properties for which inspection results can be viewed are displayed in a list, and when a property name or the like whose inspection results are desired to be viewed is selected, it is possible to view report information about the property. .

The retake control unit 11h receives and controls a retake instruction for the report. More specifically, when the report is instructed to be retaken, the retake control unit controls the worker's terminal device 2 to instruct the inspection to be reviewed. The rejection control unit 11i performs a predetermined process when the report is rejected.

The maintenance regulation generation unit 11j reads out maintenance regulation clauses registered in advance in the maintenance regulation storage unit 31, receives detailed settings of inspection items and inspection criteria, and generates maintenance regulations based on these clauses, inspection items, and inspection criteria. ,Output. The generated maintenance regulation is recorded in the maintenance regulation storage unit 31 . This maintenance regulation can be presented on the screen when maintenance is performed on the customer's house, and the customer's consent signature can be electronically recorded. This is useful when confirming at the next inspection, etc.).

The questionnaire processing unit 11k presents questionnaires to customers, accepts responses, and performs counting processing. Specifically, the questionnaire processing unit 11k receives access from the terminal device 2 that captured the QR code (registered trademark), presents the questionnaire information stored in the questionnaire information storage unit 32 to the customer, and receives the information from the customer. Answers are received, the total processing is performed, and questionnaire information including the total results is stored in the questionnaire information storage unit 32 . Questionnaire items can be customized as detailed below.

The house management unit 11l updates and records various stored data such as maintenance implementation record data, construction drawings, contracts, maintenance regulations, warranty regulations, and equipment warranty regulations in the house information storage unit 33 under the unit of house. , register and centrally manage. The house management unit 11l extracts these data from the storage units 14 to 18 and 31 as necessary, associates necessary information therein with the house ID, and registers it in the house information storage unit 33 .

Then, the search unit 11m searches the storage units 14 to 18 and 31 to 33 based on a predetermined keyword to extract relevant information.

FIG. 4 shows the configuration of a terminal device in the inspection support system.

As shown in the figure, the terminal device 2 ( 3 ) has a control section 21 , a communication section 22 , an imaging section 23 , an operation section 24 , a display section 25 and a storage section 26 . Each unit 21 to 26 is communicably connected via a bus. The communication unit 22 is realized by, for example, a NIC, etc., and is a communication interface that is connected to the communication network 4 such as the Internet by wire or wirelessly, and performs communication with the content distribution apparatus 1 and the like.

The imaging unit 23 takes an image in an inspection area or the like of the property. The operation unit 24 is realized by a mouse, a keyboard, or the like, and receives various operation inputs by the user. The display unit 25 is implemented by a liquid crystal display or the like, and performs various displays. Note that the operation unit 24 and the display unit 25 may be integrated as a touch panel. The storage unit 26 is implemented by, for example, a semiconductor memory device such as a RAM or flash memory, an HDD, or an optical disc device, and stores programs executed by the control unit 11 .

The control unit 21 is implemented by a CPU, MPU, or the like, and may be configured by an integrated circuit such as ASIC or FPGA. The control unit 21 reads and executes programs stored in the storage unit 26, thereby functioning as a transmission unit 21a, a reception unit 21b, a browsing unit 21c, and a display control unit 21d. More specifically, if the terminal device 2, the transmission unit 21a transmits input (setting) information such as inspection results via the communication unit 22, and if the terminal device 3, registration information such as checkpoints is transmitted via the communication unit 22 . The receiving unit 21 b receives HTML data and the like transmitted from the inspection support device 1 via the communication unit 22 . The browsing unit 21c browses HTML data and the like. At this time, the display control unit 21d controls the display of the HTML data by the display unit 25. FIG.

A processing procedure for inspection support by the inspection support system according to the embodiment of the present invention will be described in detail below with reference to the flowchart of FIG. Here, the explanation will proceed while appropriately referring to screen display examples in FIGS. 6 to 15 .

When the inspection work is started, the inspection worker uses the terminal device 2 to make a login request to the inspection support device 1 (S1). At this time, the terminal device 2 also transmits the property ID of the property to be inspected. In the inspection support device 1, the reception unit 11a receives this login request (S2), the inspection navigation unit 11c identifies the property to be inspected based on the property ID (S3), and the inspection navigation unit 11c stores the registered information. The registration information and the like associated with the property ID are read from the unit 16 (34), the screen generation unit 11e generates screen data in HTML format, etc., and the transmission unit 11f transmits the screen data to the terminal device 2. (S5).

In the terminal device 2, the reception section 21b receives this screen data via the communication section 22, and displays the initial screen on the display section 25 under the control of the display control section 21d (S6). Then, it waits until an instruction to start inspection navigation is given (S7 branches to No), and when an instruction to start inspection navigation is given (S7 branches to Yes), the procedure of steps S8 to S14 will be described later in detail. will support the implementation of inspections.

In this process (S8 to S14), the inspection navigation unit 11c, for example, as shown in FIG. The inspection work is guided by controlling to display the progress status on the tabs 101a to 101g of the screen 101 so that the final confirmation is sequentially performed without leaving unconfirmed items. That is, when the processing of each process is completed, "Completed" is displayed on the tabs 101a to 101g. , "3 to save" is displayed to prompt progress confirmation.

Now, when the inspection navigation is started, the item confirmation guide section 11c-1 prompts the user to confirm the item to be inspected. In response to this, a screen is displayed on the display unit 25 of the terminal device 2, and the worker confirms the case on the screen (S8).

Subsequently, the preparation guide unit 11c-2 controls the worker's terminal device 2 to display a preparation list before inspection and detailed information on the preparation items related to the preparation list, and By controlling to display the update information together, the worker's attention to the update information is aroused. In response to this, a screen 101 as shown in FIG. 6 is displayed on the display unit 25 of the terminal device 2 . On the same screen, the update information is conspicuously displayed in the area 101h, and when the area 101h is selected by operating (tapping, etc.) the operation unit 24, the display is switched to the screen 102 as shown in FIG. Details of the update information can be confirmed. In an area 101i of the screen 101, a preparation list before inspection is displayed, and a check box is checked when confirmation is completed. An area 101j of the screen 102 prompts the user to take a picture of the drawing, and allows registration of an image related to the drawing (S9).

Next, the guidance section 11c-3 prompts the worker to browse explanatory texts and moving images related to the inspection work on the terminal device 2 of the worker, and provides guidance for the inspection work. In response to this, the display unit 25 of the terminal device 2 displays explanatory text and moving images related to the inspection work, and guidance is provided (S10).

Next, the fixed-point input guide unit 11c-4 lists and displays indicators related to inspection checkpoints on the worker's terminal device 2, and displays indicators related to the update information in a different manner, Furthermore, it controls to display detailed information of each checkpoint, and prompts confirmation of the checkpoint of the inspection. In response to this, a screen 103 as shown in FIG. 8 is displayed on the display unit 25 of the terminal device 2 . In this screen 103, indicators related to inspection checkpoints are listed in an area 103a, and indicators related to update information are displayed in a different manner by changing color or blinking. In the area 103b, a photograph or the like of a place (including equipment) determined as a fixed point is selected and registered (S11).

Next, in the terminal device 2 of the worker, the defect input guidance unit 11c-5 pin the defect part to the drawing, the degree of urgency (and/or importance), the photograph, the place, the part, etc. for each checkpoint. , situation, and countermeasures as fault information. The defect input guidance unit 11c-5 controls to display a selectable fixed phrase when inputting a response, and prompts the input by selecting the fixed phrase. In response to this, a screen 104 as shown in FIG. 9 is displayed on the display unit 25 of the terminal device 2 . On the screen 104, the trouble information input in the area 104a is displayed as a list. Then, when the defect addition button 104b is selected, the screen is switched to a screen 105 as shown in FIG. 10, and input and registration of defect information are enabled. In the example of FIG. 10, pinning to the drawing, setting of urgency (and/or importance), registration of photos, setting of place, part, situation, response, request for response, pointed out person, time of occurrence, remarks/ It is possible to input or select processing contents and register them. As for this correspondence, as described above, fixed phrases can be selected (S12).

Here, in the defect input, the urgency (and/or importance) of the response can be set for the inspection result. For example, in the implementation of predetermined inspection items, if symptoms such as water leaks, gas leaks, exterior damage, equipment failures, etc. cause significant problems in the living environment, or the symptoms have a significant adverse effect on housing maintenance If it is determined that there is a high possibility of giving a and importance (A/B/C/D/E) flags, and can be reported with levels.

Subsequently, the maintenance guidance section 11c-6 makes it possible to view the maintenance method in the form of text or video on the worker's terminal device 2, thereby announcing the maintenance method and prompting the worker to carry out the maintenance work. In response to this, in the terminal device 2, a screen 106 as shown in FIG. 11 is displayed on the display unit 25 to announce the maintenance method. Then, the execution of the maintenance work is prompted. After viewing and work execution, "completed" is displayed for each item, and the status becomes "completed" (S13).

Subsequently, the final confirmation guidance unit 11c-7 presents the pinned drawing or the like as the final screen, and when each pin is selected, the previously input defect information can be confirmed, and the operator is instructed to perform the inspection work. Prompt a final check to make sure there are no omissions. In response to this, the terminal device 2 of the worker displays a screen 107 as shown in FIG. On this final screen 107, when a pin on the drawing is selected, it is possible to confirm the registration of defect information for that location (S14).

In this way, in the terminal device 2, the control unit 21 determines whether or not all inspections have been completed. If all inspections have not been completed (S15 branches to No), the process returns to step S8, and the above processing is performed. repeat. On the other hand, if all inspections have been completed (S15 branches to Yes), the transmission unit 21a transmits the inspection result to the inspection support device 1 (S16). In the inspection support device 1, the reception unit 11a receives the inspection result information (S17), and the registration unit 11b registers it in the inspection result storage unit 18 (S18). In this way, the series of processes relating to the inspection work guidance is completed.

Next, report retake processing and rejection processing will be described in detail with reference to FIGS. 13 to 15. FIG.

In the management screen displayed on the display unit 25 of the administrator's terminal device 3, for example, "appointment", "waiting for inspection", "retake", "inspected", "approved", and "reported" Projects in status can be checked. For example, as shown in FIG. 13, the inspected status screen 201 displays report, urgency, inspection date and time, inspector, inspection type, inspection number, client name, location, delivery date, and the like. Then, an approval button 201a and a retake button 201b are displayed, and if the manager checks the report or the like and desires retake, the worker can be instructed to retake by selecting the retake button 201b. This control is managed by the retake control unit 11h, and the case for which retake is selected is transferred to the retake screen of the screen 202. FIG. The worker confirms the retake screen on the terminal device 2 or receives the retake instruction mail sent under the control of the retake control unit 11h, grasps the item that needs to be retaken, and recreates the report. will do.

In addition, on the manager's terminal device 3, it is possible to check reports and the like for reported cases on a reported management screen 203 as shown in FIG. At this time, it is also possible to sort the display of items in descending order of urgency. On this screen 203, the administrator can make a final check of the report, etc., and if the report cannot be approved due to inadequacies in its contents, it is possible to reject the report by selecting the reject button 203a. In that case, the inspection will be redone.

Next, with reference to FIGS. 16 to 18, the process of generating maintenance regulations by the maintenance regulation generating unit 11i will be described in detail.

The maintenance regulation generation unit 11j reads the maintenance regulation clauses registered in advance in the maintenance regulation storage unit 31, receives the setting of inspection items on the screen shown in FIG. receives detailed setting of inspection standards, generates maintenance regulations based on these clauses, inspection items, and inspection standards, and outputs screen data as shown in FIG. 16(c). The generated maintenance regulation is recorded in the maintenance regulation storage unit 31 . This maintenance rule can be presented on a screen such as that shown in FIG. It is useful when confirming the consent at the time after the fact (for example, at the time of the next inspection).

FIG. 17 shows an example of an inspection item setting screen. On the screen 301 shown in the figure, after selecting an inspection item, inspection criteria, countermeasures, and others (remarks) are set in order. For example, it is possible to set whether or not there is any major damage to the outer wall as a whole. For correspondence, it is also possible to select an image or a drawing.

FIG. 18 shows an example of an inspection item list setting screen. On the screen 302 shown in the figure, it is possible to set inspection means, inspection methods, and standards (parameters, etc.) in detail for inspection items. Inspection items include exterior walls, ceilings, cloths, foundations, rain gutters, roofs, eaves, balconies, exterior equipment, entrance doors, sashes, interior fittings, storage fittings, floors, stair handrails, cloths, plumbing equipment, It is possible to set various things such as piping, electric switches, underfloor storage, and attics.

Next, referring to FIG. 19, general management of house information by the house management section 11l will be described in detail.

The house management unit 11l updates and records various stored data such as maintenance implementation record data, construction drawings, contracts, maintenance regulations, warranty regulations, and equipment warranty regulations in the house information storage unit 33 under the unit of house. , register and centrally manage. The house management unit 11 l extracts these data from the storage units 14 to 18 and 31 , associates necessary information therein with the house ID, and registers it in the house information storage unit 33 . Upon receiving a selection on the screen 303 of FIG. 19, the house management unit 11l reads and outputs necessary data from the house information storage unit 33 at desired timing. Since this data is transmitted by the transmission unit 11f to the terminal device 2 that made the request, the data can be browsed on the terminal device 2 concerned.

Next, the questionnaire processing by the questionnaire processing unit 11k will be described in detail with reference to FIGS. 20 to 23. FIG.

As described above, the questionnaire processing unit 11k presents questionnaires to customers, accepts responses, and performs counting processing. Specifically, the questionnaire processing unit 11k receives access from the terminal device 2 that captured the QR code (registered trademark), presents the questionnaire information stored in the questionnaire information storage unit 32 to the customer, and receives the information from the customer. Answers are received, the total processing is performed, and questionnaire information including the total results is stored in the questionnaire information storage unit 32 .

The customer transitions to the questionnaire screen by capturing an image of the questionnaire two-dimensional code (QR code (registered trademark), etc.) displayed on the screen 401 as shown in FIG. This questionnaire screen is as shown in FIG. 21, and as shown in screen 402, it is possible to answer each questionnaire item by text input or by selection. When the questionnaire processing unit 11k receives this answer, it aggregates the questionnaire results. The situation is as shown in FIG. 22, and on the screen 403, the ratio of responses and the like for each questionnaire item are visualized. Questionnaire items can be arbitrarily customized on the setting screen 404 shown in FIG.

In addition to the above, when "defect report" is selected on the defect report screen 501 as shown in FIG. 24, the screen transitions to the pin display screen 502 as shown in FIG. By defining the designated areas that can be sorted, you can distinguish by displaying the color, shape, completion mark, etc. It is also possible to visualize it.

As described above, according to the embodiment of the present invention, by controlling to display the progress status on the tab of the inspection screen, inspection work is guided, and when the processing of each process is completed, Display "Done" on the tab, and in situations where some processing needs to be completed before proceeding to the next process, display "3 to save" to prompt progress confirmation . If the input in each process is not completed, the final report cannot be made to prevent omission of inspection, and the above chronological tab display allows inspection to be performed smoothly and appropriately. It is possible to navigate appropriately to ensure that it is implemented.

Although the embodiment of the present invention has been described above, the present invention is not limited to this, and various improvements and changes are possible without departing from the scope of the invention. For example, chronological statuses in inspection navigation are not limited to those described above, and can be freely customized according to the request of the provider of this service.

1... inspection support device, 2... worker's terminal device, 3... management company's terminal device, 4... communication network, 11... control unit, 11a... reception unit, 11b... registration unit, 11c... inspection navigation unit, 11c- 1... Case confirmation guide part, 11c-2... Preparation guide part, 11c-3... Guidance guide part, 11c-4... Fixed point input guide part, 11c-5... Defect input guide part, 11c-6... Maintenance guide part, 11c-7 Final confirmation guidance unit 11d Report generation unit 11e Screen generation unit 11f Transmission unit 11g Inspection result output unit 11h Retake control unit 11i Rejection control unit 11j Maintenance regulation generation Part 11k...Questionnaire processing part 11l...House management part 11m...Search part 12...Communication part 13...Storage part 14...User information storage part 15...Property information storage part 16...Registration information storage part 17 Inspection information storage unit 18 Report storage unit 18, 21 Control unit 21a Transmission unit 21b Reception unit 21c Browsing unit 21d Display control unit 22 Communication unit 23 Operation unit 24 --- Display section, 25 -- Storage section, 31 -- Maintenance rule storage section, 32 -- Questionnaire information storage section, 33 -- House information storage section.

Claims (4)

An inspection support device that communicates with a worker's terminal device and supports inspection work of a real estate property,
The progress status is displayed on the tab of the display screen so that confirmation of the matter, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are sequentially performed without leaving any unconfirmed items on the worker's terminal device. an inspection navigation unit that guides inspection work by controlling to
a storage unit storing at least the terms of a maintenance policy;
a maintenance regulation generation unit that reads out the maintenance regulation clauses in the storage unit, receives inspection item settings and inspection standard settings, and generates maintenance regulations based on the clauses, the inspection items, and the inspection standards ;
The inspection navigation unit controls to display the maintenance regulations during the inspection work, and electronically receives and records a customer's approval signature in the storage unit.
Inspection support device. An inspection support system comprising a worker's terminal device and an inspection support device for supporting inspection work of a real estate property,
The inspection support device is
The progress status is displayed on the tab of the display screen so that confirmation of the matter, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are sequentially performed without leaving any unconfirmed items on the worker's terminal device. An inspection navigation unit that guides inspection work by controlling to
a storage unit storing at least the terms of a maintenance policy;
a maintenance regulation generation unit that reads out the maintenance regulation clauses in the storage unit, receives inspection item settings and inspection standard settings, and generates maintenance regulations based on the clauses, the inspection items, and the inspection standards;
The terminal device of the worker,
A display unit that displays at least a screen related to guidance of the inspection work and a screen related to the maintenance regulation ,
The inspection navigation unit controls to display the maintenance regulations during the inspection work, and electronically receives and records a customer's approval signature in the storage unit.
Inspection support system. An inspection support method using an inspection support device that communicates with a worker's terminal device and supports inspection work of a real estate property,
The inspection support device
The progress status is displayed on the tab of the display screen so that confirmation of the matter, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are sequentially performed without leaving any unconfirmed items on the worker's terminal device. guide the inspection work by controlling
reading out the clauses of the maintenance regulations in the storage unit, accepting the setting of inspection items and the setting of inspection criteria, generating the maintenance regulations based on the clauses, the inspection items and the inspection criteria;
The terminal device of the worker,
displaying at least a screen related to the guidance of the inspection work and a screen related to the maintenance regulation;
The inspection support device controls to display the maintenance regulations during the inspection work, and electronically receives and records a customer's approval signature in the storage unit.
Inspection support method. A program executed by an inspection support device that communicates with a worker's terminal device and supports inspection work of a real estate property,
The inspection support device
The progress status is displayed on the tab of the display screen so that confirmation of the matter, preparation, guidance, fixed point input, defect input, maintenance, and final confirmation are sequentially performed without leaving any unconfirmed items on the worker's terminal device. An inspection navigation unit that guides inspection work by controlling to
functions as a maintenance regulation generation unit that reads out the maintenance regulation clauses in the storage unit, receives the setting of inspection items and the setting of inspection criteria, and generates maintenance regulations based on the clauses, the inspection items, and the inspection criteria ;
The inspection navigation unit controls to display the maintenance regulations during the inspection work, and electronically receives and records a customer's approval signature in the storage unit.
program.

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