JP2005142754A - Remote monitoring system - Google Patents

Remote monitoring system Download PDF

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JP2005142754A
JP2005142754A JP2003376028A JP2003376028A JP2005142754A JP 2005142754 A JP2005142754 A JP 2005142754A JP 2003376028 A JP2003376028 A JP 2003376028A JP 2003376028 A JP2003376028 A JP 2003376028A JP 2005142754 A JP2005142754 A JP 2005142754A
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remote monitoring
monitoring
report
inspection
facility
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Hisashi Nemoto
久 根本
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Mitsubishi Electric Building Solutions Corp
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Mitsubishi Electric Building Techno Service Co Ltd
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<P>PROBLEM TO BE SOLVED: To provide a remote monitoring system that completes the contents of a remote monitoring result report automatically generated for a customer and enables a monitoring center to know the degree of customer's interest in the monitoring result report and speedily answer to the customer. <P>SOLUTION: In the remote monitoring system, a plurality of remote monitoring inspection devices connected to respective facilities to be monitored, the monitoring center which gathers remote monitoring inspection information including remote monitoring data regarding the facilities from the respective remote monitoring inspection devices, and a plurality of network terminals of persons concerned with the facilities communicate data through a network. The monitoring center is equipped with a report generating means 221c of creating a monitoring result report according to the gathered remote monitoring inspection information, a report providing means 221d of providing the created monitoring result report by displaying it on the network terminals of the persons concerned with the corresponding facilities, and a report correspondence managing means 221e of discriminatingly accumulating, storing, and managing monitoring result reports according to whether there are approval inputs by the persons concerned with the facilities about the monitoring result reports from the network terminals. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

この発明はビル等の施設に設置された冷熱機器、昇降機等の設備の運転状況を遠隔監視する遠隔監視システムに関する。   The present invention relates to a remote monitoring system for remotely monitoring the operation status of equipment such as a cooling / heating device and an elevator installed in a facility such as a building.

従来、この種の遠隔監視システムとして、設備を利用する顧客と、上記設備の保守を担当する保守会社とを対応付けて登録した契約記憶部を有し、遠隔監視装置から送られた運転情報から設備の異常または変調を検知した場合には、契約記憶部を参照し、異常または変調が検知された設備の保守を担当する保守会社に通知するものがある。この契約の、契約記憶部への登録は、端末から顧客と契約内容が送信された時点で行われる(例えば特許文献１参照)。   Conventionally, as a remote monitoring system of this type, it has a contract storage unit in which a customer who uses equipment and a maintenance company in charge of maintenance of the equipment are registered in association with each other, from operation information sent from a remote monitoring device When an abnormality or modulation of equipment is detected, there is a case where a contract storage unit is referred to and notified to a maintenance company in charge of maintenance of the equipment where the abnormality or modulation is detected. The registration of the contract in the contract storage unit is performed when the contract content is transmitted from the terminal to the customer (see, for example, Patent Document 1).

また、設備保有者(顧客)、設備管理事業者(保守会社)、設備供給者および部品供給者(設備製造会社)のいずれかから通信手段を介して送信されてきた設備に関する情報および点検に関する情報を記憶する記憶手段を備え、設備管理事業者(保守会社)は記憶手段の記憶情報から設備の評価を行い、その結果に基づいた設備の補修方法に関する情報をＷｅｂサーバを介して設備保有者(顧客)へ提供するものがある(例えば特許文献２参照)。   In addition, information on equipment and information sent from any of the equipment owner (customer), equipment management company (maintenance company), equipment supplier and parts supplier (equipment manufacturing company) via communication means The equipment management company (maintenance company) evaluates the equipment from the storage information stored in the storage means, and information on the repair method of the equipment based on the result via the Web server ( Some products are provided to customers (see, for example, Patent Document 2).

特開２００２−１０６９３０号公報JP 2002-106930 A 特開２００２−１５７３６０号公報JP 2002-157360 A

従来のこの種のシステムにおいては以上のような、遠隔監視装置からの運転情報から設備の異常または変調を検知した場合に該設備の保守会社に通知するもの、あるいは設備の関係者からの設備およびその点検に関する情報を記憶し、設備管理事業者すなわち保守会社が記憶情報から設備の評価を行ってその結果に基づく設備の補修方法に関する情報を設備保有者である顧客へ提供するもの等があったが、これらは情報を収集して一方的に提供するだけのものであった。このようなシステムでは、提供した情報に対する顧客等の反応等に関しては考慮されておらず、一方方向の情報提供だけであり、情報提供先の反応が掴み難いという問題点があった。   In the conventional system of this type, when the abnormality or modulation of the equipment is detected from the operation information from the remote monitoring device as described above, the equipment maintenance company of the equipment is notified, There were things that memorize the information about the inspection, and the equipment management company, that is, the maintenance company, evaluates the equipment from the stored information and provides the equipment repair method based on the result to the customer who is the equipment owner. However, these were only collecting information and providing it unilaterally. In such a system, there is a problem that the response of the customer to the provided information is not taken into consideration, and only the information is provided in one direction, and the response of the information providing destination is difficult to grasp.

この発明は、上記のような問題点を解決するためになされたものであり、保守会社等が管理する監視センターでネットワークを介して収集された顧客の所有する施設に設置された監視対象である設備の監視結果報告をこのネットワークを介して該顧客に提供した時の顧客の検収状況や反応を監視センターにおいて判断できる遠隔監視システムを提供することを目的とする。   The present invention has been made to solve the above-described problems, and is a monitoring target installed in a facility owned by a customer collected via a network at a monitoring center managed by a maintenance company or the like. It is an object of the present invention to provide a remote monitoring system that enables a monitoring center to judge a customer's acceptance status and reaction when a facility monitoring result report is provided to the customer via this network.

上記の目的に鑑みこの発明は、監視対象である各設備に接続された少なくとも１つの遠隔監視点検装置と、これらの遠隔監視点検装置からの上記設備に関する遠隔監視データを含む遠隔監視点検情報を収集する監視センターと、上記各設備又は施設の関係者の少なくとも１つのネットワーク端末とがネットワークを介してデータ通信を行う遠隔監視システムであって、上記監視センターが、収集された上記遠隔監視点検情報に従って監視結果報告書を作成する報告書作成手段と、作成された上記監視結果報告書を該当する設備の関係者の上記ネットワーク端末に表示して提供する報告書提供手段と、上記ネットワーク端末からの上記監視結果報告書に対する上記設備の関係者の検収済みであることを示す承認入力の有無に従って上記監視結果報告書を区別して蓄積格納管理する報告書対応別管理手段と、を備えたことを特徴とする遠隔監視システムにある。   In view of the above object, the present invention collects at least one remote monitoring and inspection device connected to each facility to be monitored, and remote monitoring and inspection information including remote monitoring data related to the facility from these remote monitoring and inspection devices. And a remote monitoring system in which at least one network terminal of a person concerned with each facility or facility performs data communication via the network, the monitoring center according to the collected remote monitoring inspection information Report creating means for creating a monitoring result report, report providing means for displaying and providing the created monitoring result report on the network terminal of the person concerned with the equipment, and the network terminal The above monitoring results according to the presence or absence of approval input indicating that the relevant personnel of the above facilities have been accepted for the monitoring result report There are a report corresponding specific management means to distinguish to accumulate stores manage Tsugesho, the remote monitoring system comprising the.

遠隔監視結果をもとに自動作成する監視結果報告書の内容を充実し、監視センターで監視結果報告に対する顧客の関心度を知り、速やかな顧客対応が可能になる。   The contents of the monitoring result report automatically created based on the remote monitoring result will be enhanced, the customer's interest in the monitoring result report will be known at the monitoring center, and prompt customer service will be possible.

実施の形態１．
図１はこの発明による遠隔監視システムの概略的構成を示す図である。図１において、保守会社が管理する監視センター２０は、インターネット網、電話／ＩＳＤＮ網、移動体通信網(特に図示せず)等により構成されるネットワーク３０を介してビル等の多数の顧客施設１０と通信を行う。各施設１０は同様な構成を有し、監視対象である冷熱機器、昇降機等からなる設備１１にはこの設備１１の運転状態や異常の有無を監視する遠隔監視点検装置１２が接続されており、これがインターフェース(Ｉ／Ｆ)１３を介してネットワーク３０にさらに接続されている。 Embodiment 1 FIG.
FIG. 1 is a diagram showing a schematic configuration of a remote monitoring system according to the present invention. In FIG. 1, a monitoring center 20 managed by a maintenance company has a large number of customer facilities 10 such as buildings via a network 30 constituted by an Internet network, a telephone / ISDN network, a mobile communication network (not shown) or the like. Communicate with. Each facility 10 has the same configuration, and a remote monitoring / inspection device 12 that monitors the operating state of the facility 11 and the presence / absence of an abnormality is connected to a facility 11 including a cooling / heating device, an elevator and the like to be monitored, This is further connected to the network 30 via an interface (I / F) 13.

また保守会社の保守員が携帯する携帯用パーソナルコンピュータ等からなる携帯ネットワーク端末(携帯端末)１４が遠隔監視点検装置１２あるいはインターフェース(Ｉ／Ｆ)１３に接続され得る。この携帯ネットワーク端末１４は移動体通信機能を備えたものであってもよく、その場合には直接ネットワーク３０を介して監視センター２０とのデータ通信が行われる。そして施設１０にはさらに、施設１０内の所定位置に配置された顧客(施設又は設備のオーナー又は管理者)操作用のコンピュータ等からなるネットワーク端末１５が設けられており、ネットワーク３０に接続されている。   A portable network terminal (portable terminal) 14 composed of a portable personal computer or the like carried by maintenance personnel of a maintenance company can be connected to the remote monitoring and inspection device 12 or the interface (I / F) 13. The mobile network terminal 14 may have a mobile communication function. In this case, data communication with the monitoring center 20 is performed directly via the network 30. The facility 10 is further provided with a network terminal 15 comprising a computer for operating a customer (owner or facility owner or manager) arranged at a predetermined position in the facility 10 and connected to the network 30. Yes.

また監視センター２０にはネットワーク３０さらにインターフェース(Ｉ／Ｆ)２１を介して各顧客施設１０の遠隔監視点検装置１２から送られてくる遠隔監視データ等を蓄積し、これらの遠隔監視データ等に基づいて監視結果報告書を作成するサーバ２２が設けられている。このサーバ２２にはさらにコンピュータ等からなるネットワーク端末２３が接続されている。なおこれらの遠隔監視点検装置１２、端末１４、１５、２３、サーバ２２等はネットワーク３０を介してデータの通信が行えれば必ずしも有線で接続されている必要はない。   The monitoring center 20 accumulates remote monitoring data and the like sent from the remote monitoring and inspection device 12 of each customer facility 10 via the network 30 and the interface (I / F) 21, and based on these remote monitoring data and the like. A server 22 for creating a monitoring result report is provided. The server 22 is further connected to a network terminal 23 composed of a computer or the like. Note that these remote monitoring / inspection device 12, terminals 14, 15, 23, server 22 and the like are not necessarily connected by wire as long as data communication can be performed via the network 30.

図２には図１のサーバ２２の機能ブロック図を示した。遠隔監視制御手段２２１はプログラムに従って動作するコンピュータで構成される。顧客情報ＢＤ(データベース)２２３には各顧客施設１０に設置された設備１１の詳細、例えば冷熱機器や昇降機の機種、型、台数等の設備情報が顧客の個人情報と共に格納されている(顧客情報は個人情報と設備情報からなる)。遠隔監視ＤＢ２２５には各顧客施設１０に設けられた遠隔監視点検装置１２から得られた遠隔監視データが蓄積格納され、保守員点検ＤＢ２２７には携帯ネットワーク端末１４等から送られてくる保守員による現地での点検結果データが蓄積格納される(遠隔監視データと点検結果データとが遠隔監視点検情報を構成する)。監視結果報告書ＤＢ２９９には後述する監視結果報告書が格納され、判定規則ＤＢ２３１にはやはり後述する遠隔監視点検結果に基づく判定結果を得るための判定規則(各種ファクタの異常判定の基準値や条件等)が格納されている。またネットワーク通信手段２３３はネットワーク３０を介して通信を行うための機能であり、基本的に遠隔監視制御手段２２１と同様にプログラムに従って動作するコンピュータで構成される。   FIG. 2 shows a functional block diagram of the server 22 of FIG. The remote monitoring control means 221 is configured by a computer that operates according to a program. The customer information BD (database) 223 stores the details of the equipment 11 installed in each customer facility 10, for example, equipment information such as the type, type, number, etc. of the cooling equipment and elevators (customer information). Consists of personal information and equipment information). The remote monitoring DB 225 stores and stores remote monitoring data obtained from the remote monitoring / inspection apparatus 12 provided at each customer facility 10, and the maintenance staff inspection DB 227 stores the site by the maintenance staff sent from the mobile network terminal 14 or the like. Inspection result data is stored and stored in the remote monitoring data (the remote monitoring data and the inspection result data constitute remote monitoring inspection information). A monitoring result report to be described later is stored in the monitoring result report DB 299, and a determination rule for obtaining a determination result based on the remote monitoring inspection result to be described later (reference values and conditions for abnormality determination of various factors) is stored in the determination rule DB 231. Etc.) are stored. The network communication unit 233 is a function for performing communication via the network 30 and is basically composed of a computer that operates according to a program in the same manner as the remote monitoring control unit 221.

次に動作について説明する。顧客施設１０に設置された設備１１の運転状態が遠隔監視点検装置１２によって予め設定された監視・点検項目に基づいて常時監視され、得られた遠隔監視データがネットワーク３０を介して監視センター２０のサーバ２２に送られ、遠隔監視ＤＢ２２５に保存・蓄積される。また、遠隔監視における遠隔監視データでは足りない部分を補うため、定期的(例えば２ヶ月に１回)に現地(この場合は顧客施設１０)を巡回する保守員から、予め定められた点検項目に基づいて視覚又は所持する計測器等により計測により点検した点検結果(判定結果等も含む場合がある)が、携帯する携帯インターネット端末１４により監視センター２０のサーバ２２へ送信されてきて、保守員による点検結果データとして保守員点検ＤＢ２２７に保存・蓄積される。なお当然ながら、遠隔監視データおよび点検結果データには顧客施設１０の設備１１を特定するデータが含まれており、施設情報ＤＢ２２３内の顧客情報とリンク可能である(遠隔監視データ収集手段２２１ａ、点検結果データ収集手段２２１ｂ)。   Next, the operation will be described. The operation state of the equipment 11 installed in the customer facility 10 is constantly monitored based on the monitoring / inspection items set in advance by the remote monitoring / inspection device 12, and the obtained remote monitoring data is transmitted to the monitoring center 20 via the network 30. The data is sent to the server 22 and stored / stored in the remote monitoring DB 225. In addition, in order to compensate for the lack of remote monitoring data in remote monitoring, maintenance personnel who visit the site (in this case, the customer facility 10) regularly (for example, once every two months) have changed to predetermined inspection items. The inspection result (which may include a determination result or the like) that is visually inspected or measured by a measuring instrument or the like based on the result is transmitted to the server 22 of the monitoring center 20 by the portable mobile Internet terminal 14, and is maintained by the maintenance staff. It is stored and stored in the maintenance worker inspection DB 227 as inspection result data. Of course, the remote monitoring data and the inspection result data include data for specifying the equipment 11 of the customer facility 10 and can be linked to the customer information in the facility information DB 223 (remote monitoring data collection means 221a, inspection Result data collecting means 221b).

そして、予め設定された周期(例えば月１回)がくると、顧客情報ＤＢ２２３の顧客情報、遠隔監視ＤＢ２２５の遠隔監視データ、保守員点検ＤＢ２２７の点検結果データから、顧客施設１０の設備１１を特定するデータでこれらをリンクさせて顧客施設毎あるいは設備毎に編集して例えば図３に示すような監視結果報告書が作成される。監視結果報告書中の遠隔監視点検結果は、遠隔監視データと点検結果データに基づいて作成され、判定結果は遠隔監視データと点検結果データを判定規則ＤＢ２３１に格納された判定規則に基づき良／不良、修繕の要否、個々の運転状況等を判定した結果である。また保守員点検結果欄は点検結果データに保守員の判定結果コメント等が含まれていた場合に記載されるエリア、問合せ欄はこの監視結果報告書を見た顧客が監視センターに対して問合せを書き込むエリア(従ってそれまで空欄)である。そしてこのようにして作成された監視結果報告書は監視結果報告書ＤＢ２２９のまず未検収ファイル２２９ａに格納される。なお、監視結果報告書ＤＢ２２９の監視結果報告書は累積してもよいし、新に作成されたもので前回のものを更新するようにしてもよい。また新に監視結果報告書が作成されたことをそれぞれ該当する顧客の端末１５に対してＥメールで報告するようにしてもよい(報告書作成手段２２１ｃ)。   When a preset period (for example, once a month) comes, the equipment 11 of the customer facility 10 is identified from the customer information of the customer information DB 223, the remote monitoring data of the remote monitoring DB 225, and the inspection result data of the maintenance staff inspection DB 227. For example, a monitoring result report as shown in FIG. 3 is created by linking these data and editing them for each customer facility or facility. The remote monitoring inspection result in the monitoring result report is created based on the remote monitoring data and the inspection result data, and the determination result is good / bad based on the determination rule stored in the determination rule DB 231 for the remote monitoring data and the inspection result data. It is the result of determining necessity of repair, individual driving situation, and the like. In addition, the maintenance worker inspection result column is an area that is entered when the inspection result data contains comments on the maintenance results of the maintenance personnel, and the inquiry column is the inquiry to the monitoring center by the customer who saw this monitoring result report. The area to write (thus blank until then). The monitoring result report created in this way is first stored in the unchecked file 229a of the monitoring result report DB 229. Note that the monitoring result reports in the monitoring result report DB 229 may be accumulated, or the newly generated one may be updated. In addition, the fact that a new monitoring result report has been created may be reported by email to the corresponding customer terminal 15 (report creation means 221c).

そして、顧客が端末１５で監視センター２０のサーバ２２にアクセス(保守会社のホームページ)して、例えば個人認証操作等の所定のセキュリティー操作後に自らの顧客施設１０の設備１１を指定すると、端末１５の画面に監視結果報告書ＤＢ２２９の未検収ファイル２２９ａに格納された対応する監視結果報告書を表示する。監視結果報告書表示画面には図３に示すように承認ボタンａがあり、顧客が画面上の承認ボタンａをクリックすることにより監視結果報告書が検収された(見た)ことが判断されて該監視結果報告書は監視結果報告書ＤＢ２２９の検収済ファイル２２９ｂへ移される。承認ボタンａがクリックされないうちは未検収ファイル２２９ａに格納されたままの状態である。また、顧客が監視結果報告書を見て監視センター２０側に質問や問合せ等があり、顧客の端末１５において問合せ欄への記入があると、該監視結果報告書に対して問合せがあると判断されて、この問合せ情報が端末１５からサーバ２２に送られ、これらは監視結果報告書ＤＢ２２９の問合せファイル２２９ｃに格納される(報告書提供手段２２１ｄ、報告書対応別管理手段２２１ｅ)。   Then, when the customer accesses the server 22 of the monitoring center 20 with the terminal 15 (maintenance company homepage) and designates the equipment 11 of his customer facility 10 after a predetermined security operation such as a personal authentication operation, for example, The corresponding monitoring result report stored in the unchecked file 229a of the monitoring result report DB 229 is displayed on the screen. As shown in FIG. 3, the monitoring result report display screen has an approval button a. When the customer clicks the approval button a on the screen, it is determined that the monitoring result report has been accepted (seen). The monitoring result report is moved to the verified file 229b in the monitoring result report DB 229. As long as the approval button a is not clicked, it remains stored in the unaccepted file 229a. Further, when the customer sees the monitoring result report and has a question or inquiry on the monitoring center 20 side, and an entry is made in the inquiry column at the customer terminal 15, it is determined that there is an inquiry for the monitoring result report. Then, the inquiry information is sent from the terminal 15 to the server 22 and stored in the inquiry file 229c of the monitoring result report DB 229 (report providing means 221d, report correspondence management means 221e).

また、顧客が端末１５の画面で、最新の監視結果報告書を見て、例えば、故障経歴、運転時間の積算、昨年同月との比較等をしようとする時は、画面(特に図示ない)に表示されたメニューから希望するメニューを選択すると、各ＤＢ２２３、２２５、２２７、２２９に格納されたデータを検索しこれに基づいて、一覧表、グラフ等、希望するデータが集計・編集され表示される(表計算作成手段２２１ｆ)。   In addition, when the customer looks at the latest monitoring result report on the screen of the terminal 15 and, for example, tries to compare the failure history, operation time accumulation, and the same month last year, the screen (not shown in particular) is displayed. When a desired menu is selected from the displayed menus, data stored in each DB 223, 225, 227, 229 is searched, and based on this, desired data such as a list, a graph, etc. is aggregated, edited, and displayed. (Spreadsheet creation means 221f).

また、監視センター２０側の端末２３からサーバ２２にアクセスすると、画面(特に図示ない)に表示された所定のボタンをクリックすることにより、監視結果報告書ＤＢ２２９の情報に基づいて、監視結果報告書が顧客によって検収されたか否かおよび問合せの有無が例えば検収／未検収顧客一覧表として作成表示される。また問合せファイル２２９ｃから問合せ内容を呼出し表示することができる(報告書対応別管理手段２２１ｅ、表計算作成手段２２１ｆ)。   Further, when the server 22 is accessed from the terminal 23 on the monitoring center 20 side, a monitoring result report is clicked on the basis of information in the monitoring result report DB 229 by clicking a predetermined button displayed on a screen (not shown). Whether or not the customer has been accepted by the customer and whether or not there is an inquiry is created and displayed as, for example, an inspection / non-inspection customer list. Further, the inquiry contents can be called up and displayed from the inquiry file 229c (report correspondence management means 221e, spreadsheet calculation preparation means 221f).

このように監視センターで監視結果報告書が所定の期間周期で自動作成されて該顧客に提供された時の顧客の検収状況や反応を監視センターにおいて例えば一覧表でまとめて表示されるので、顧客全体の関心度が一目瞭然に分かり、遠隔監視に対する改善の判断が行い易い。また、予め定められた所定の遠隔監視項目の他、現地に出向いた保守員による点検結果を含めて監視結果報告書を作成することが可能なので、定められた所定の監視項目の欠点を補い、きめ細かい監視結果報告書を作成提供することができる。さらに、顧客に遠隔監視に関する統計的情報を表やグラフにして表示提供することができる。   As described above, the customer's acceptance status and reaction when the monitoring result report is automatically generated at the monitoring center at a predetermined period and provided to the customer are displayed in a list in the monitoring center, for example. The overall level of interest can be seen at a glance, and it is easy to judge improvement for remote monitoring. In addition, it is possible to create a monitoring result report including inspection results by maintenance personnel sent to the site in addition to the predetermined remote monitoring items determined in advance, so that the shortcomings of the predetermined monitoring items determined, A detailed monitoring result report can be created and provided. Furthermore, statistical information related to remote monitoring can be displayed and provided to customers in a table or graph.

この発明による遠隔監視システムの概略的構成を示す図である。It is a figure which shows schematic structure of the remote monitoring system by this invention. 図１のサーバの機能ブロック図である。It is a functional block diagram of the server of FIG. この発明による遠隔監視システムにおける監視結果報告書の表示画面の一例を示す図である。It is a figure which shows an example of the display screen of the monitoring result report in the remote monitoring system by this invention.

符号の説明Explanation of symbols

１０ 顧客施設、１１ 設備、１２ 遠隔監視点検装置、１３，２１ インターフェース、１４ 携帯ネットワーク端末、１５，２３ ネットワーク端末、２０ 監視センター、２２ サーバ。   10 customer facilities, 11 facilities, 12 remote monitoring and inspection devices, 13, 21 interfaces, 14 mobile network terminals, 15, 23 network terminals, 20 monitoring centers, 22 servers.

Claims (4)

監視対象である各設備に接続された少なくとも１つの遠隔監視点検装置と、これらの遠隔監視点検装置からの上記設備に関する遠隔監視データを含む遠隔監視点検情報を収集する監視センターと、上記各設備又は施設の関係者の少なくとも１つのネットワーク端末とがネットワークを介してデータ通信を行う遠隔監視システムであって、
上記監視センターが、
収集された上記遠隔監視点検情報に従って監視結果報告書を作成する報告書作成手段と、
作成された上記監視結果報告書を該当する設備の関係者の上記ネットワーク端末に表示して提供する報告書提供手段と、
上記ネットワーク端末からの上記監視結果報告書に対する上記設備の関係者の検収済みであることを示す承認入力の有無に従って上記監視結果報告書を区別して蓄積格納管理する報告書対応別管理手段と、
を備えたことを特徴とする遠隔監視システム。 At least one remote monitoring and inspection device connected to each facility to be monitored, a monitoring center for collecting remote monitoring and inspection information including remote monitoring data relating to the facility from these remote monitoring and inspection devices, A remote monitoring system that performs data communication with at least one network terminal of a person involved in a facility via a network,
The monitoring center
A report creation means for creating a monitoring result report according to the collected remote monitoring inspection information;
Report providing means for displaying and providing the created monitoring result report on the network terminal of the person concerned with the corresponding facility,
Report correspondence management means for differentiating and storing and managing the monitoring result report according to the presence or absence of an approval input indicating that the inspection of the monitoring result report from the network terminal has been accepted, and
A remote monitoring system characterized by comprising: 上記報告書対応別管理手段が、上記監視結果報告書に対する上記ネットワーク端末からの上記設備の関係者の問合せ入力があるとこれを問合せ情報として蓄積格納管理することを特徴とする請求項１に記載の遠隔監視システム。   2. The report correspondence management means, when there is an inquiry input of a person concerned with the equipment from the network terminal to the monitoring result report, stores and manages this as inquiry information. Remote monitoring system. 上記設備の保守員のネットワーク端末をさらに含み、上記監視センターが上記遠隔監視点検情報として上記設備の保守員により上記ネットワーク端末に入力された点検結果データをさらに収集し、上記報告書作成手段が上記遠隔監視データおよび点検結果データに従って監視結果報告書を作成することを特徴とする請求項１または２に記載の遠隔監視システム。   Further comprising a network terminal of the maintenance staff of the facility, the monitoring center further collects inspection result data input to the network terminal by the maintenance staff of the facility as the remote monitoring inspection information, and the report creation means The remote monitoring system according to claim 1 or 2, wherein a monitoring result report is created according to the remote monitoring data and the inspection result data. 上記収集された遠隔監視データを蓄積格納する手段と、
上記収集された点検結果データを蓄積格納する手段と、
作成された上記監視結果報告書を未検収と検収済に分けて蓄積格納する手段と、
上記問合せ情報を蓄積格納する手段と、
をさらに備えたことを特徴とする請求項３に記載の遠隔監視システム。 Means for accumulating and storing the collected remote monitoring data;
Means for accumulating and storing the collected inspection result data;
Means for accumulating and storing the prepared monitoring result report separately into unacknowledged and accepted,
Means for accumulating and storing the inquiry information;
The remote monitoring system according to claim 3, further comprising:
JP2003376028A 2003-11-05 2003-11-05 Remote monitoring system Pending JP2005142754A (en)

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JP2007091396A (en) * 2005-09-28 2007-04-12 Hitachi Building Systems Co Ltd Device for preparing examination report of elevator
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JP2007031082A (en) * 2005-07-27 2007-02-08 Hitachi Building Systems Co Ltd Inspection report preparing method and device for elevator
JP2007091381A (en) * 2005-09-27 2007-04-12 Hitachi Building Systems Co Ltd Device for preparing maintenance work report of building equipment
JP2007091396A (en) * 2005-09-28 2007-04-12 Hitachi Building Systems Co Ltd Device for preparing examination report of elevator
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