JP6711496B1 - Computer system for providing housing-related services, method and program executed in the computer system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a computer system for providing a new service related to a residence. A computer system is connected to a database unit, and the computer system stores self-check information in a database unit, and an acquisition unit that acquires self-check information obtained by a resident of the house inspecting the house. When the resident is determined to be a good resident based on the storage means to be stored and the self-check information stored in the database section, a determination means to determine whether or not the resident is a good resident And executing means for executing processing for providing a resident with a privilege. [Selection diagram] Figure 1

Description

The present invention relates to a computer system for providing a service related to a residence, a method and a program executed in the computer system.

Conventionally, a paid service for housing has been known (see, for example, Non-Patent Document 1).

Osaka Gas Co., Ltd., “Household Otasuke Campaign”, [online], [Search on October 11, 1991], Internet <URL:https://home.osakagas.co.jp/search_buy/sumikata/mizumawari_syuri/index .html>

When a resident attempts to receive a service related to a residence, a large amount of cost may be charged if the service involves a business trip of a worker, even if the service is small. Such cases are often seen in emergency measures such as dealing with problems around water. For example, if a water leakage problem occurs, even if the problem could be solved by a relatively simple part replacement work such as packing replacement, it is not explained in advance as an emergency response cost. Due to the fact that the cost was charged and the urgent need to solve the problem was high, an expensive component fee was charged that was higher than the regular component fee, and an emergency response cost that was higher than the emergency response cost that was explained in advance. Was often charged. As described above, the billing for the emergency response cost has been a hotbed of trouble due to the uncertainty of the emergency response cost.

The present invention has been made to solve the above-mentioned problems, and an object of the present invention is to provide a computer system capable of providing a new service related to a residence, a method executed by the computer system, and a program. And

In one aspect of the present invention, a computer system of the present invention is a computer system for providing a service related to a house, the computer system is connected to a database unit, and the computer system is the house. Retrieval means for acquiring self-inspection information obtained by inspecting the house, accumulating means for accumulating the self-inspection information in the database unit, and self-inspection information accumulated in the database unit. Based on the determination means for determining whether the resident is a good resident based on the basis, a process for providing a privilege to the resident when the resident is a good resident And executing means for executing.

In one embodiment of the present invention, the database unit stores a good resident flag indicating whether or not the resident is a good resident, and the determination unit is stored in the database unit. And a means for determining whether the resident satisfies a predetermined condition regarding the self-inspection based on the self-inspection information, and a case where it is determined that the resident satisfies a predetermined condition regarding the self-inspection A means for updating the good resident flag stored in the database unit so that the good resident flag indicates that the resident is the good resident; and a means for updating the good resident flag stored in the database unit. Means for determining whether or not the resident is an excellent resident based on the excellent resident flag that is present may be further provided.

In one aspect of the present invention, the method of the present invention is a method executed in a computer system for providing a service related to a dwelling, the computer system being connected to a database unit. Is provided with a processor unit, the method is such that the processor unit obtains self-inspection information obtained by a resident of the residence inspecting the residence, and the processor unit acquires the self-inspection information. Storing in the database unit, the processor unit determining whether or not the resident is a good resident based on the self-check information stored in the database unit, and the processor unit When the resident is determined to be an excellent resident, a process for providing a privilege to the resident is executed.

In one aspect of the present invention, the program of the present invention is a program executed in a computer system for providing a service related to a residence, the computer system being connected to a database unit, Includes a processor unit, and the program, when executed by the processor unit, obtains self-inspection information obtained by a resident of the dwelling inspecting the dwelling; Accumulating in the database section, determining whether or not the resident is a good resident based on the self-inspection information accumulated in the database section, and the resident is a good resident If it is determined, the processor unit is caused to perform at least the processing for providing the resident with a privilege.

In one aspect of the present invention, a computer system of the present invention is a computer system for providing a service related to a residence, the computer system is connected to a database unit, and the database unit includes Receiving means for storing the points owned by the resident of the dwelling, receiving a request for providing the service related to the dwelling from the resident, and determining whether or not the resident is a good resident Means and, if it is determined that the resident is a good resident, at least a part of the points held by the resident stored in the database section is applied to expenses related to the service related to the dwelling. And executing means for executing the appropriation process for doing so.

In one embodiment of the present invention, the database unit further stores a good resident flag indicating whether or not the resident is a good resident, and the determination means stores the good resident flag in the database unit. Whether or not the resident is a good resident may be determined by referring to the good resident flag that is set.

In one embodiment of the present invention, the computer system includes means for acquiring self-inspection information obtained by the resident inspecting the residence, and means for accumulating the self-inspection information in the database unit. Means for determining whether the resident satisfies a predetermined condition regarding the self-inspection based on the self-inspection information accumulated in the database unit, and the resident satisfies a predetermined condition regarding the self-inspection. If it is determined that the resident is a good resident, the good resident flag is updated so that the good resident flag stored in the database unit is updated. You may have it.

In one embodiment of the present invention, the self-inspection information may include an image of the resident taking at least a part of the residence.

In one embodiment of the present invention, the image may include a still image and/or a moving image.

In one embodiment of the present invention, the computer system increases the points held by the resident stored in the database unit when the resident is determined to be a good resident. It may further include means for updating the database unit.

In one embodiment of the present invention, the execution means further executes a process for inquiring of the resident whether or not the allocation process may be executed before executing the allocation process, When it is determined that the appropriation process may be executed, the appropriation process may be executed.

In one embodiment of the present invention, the execution means may further execute processing for presenting to the resident a report to the effect that the allocation processing has been executed, after executing the allocation processing.

In one embodiment of the invention, the dwelling may be a detached house or an exclusive part of a condominium.

In one aspect of the present invention, the method of the present invention is a method executed in a computer system for providing a service related to a residence, the computer system including a processor unit, and the computer system including a database. Connected to a department, the database unit stores points owned by a resident of the house, and the method is such that the processor unit requests the service related to the house to be provided by the resident. From, and the processor unit determines whether the resident is a good resident, the processor unit, when the resident is determined to be a good resident, Performing at least part of the points held by the resident stored in the database section for expenses related to the service related to the residence.

In one aspect of the present invention, the program of the present invention is a program executed in a computer system for providing services related to housing, the computer system includes a processor unit, and the computer system is a database. The database unit stores points owned by the resident of the dwelling, and when the program is executed by the processor unit, a request for providing a service related to the dwelling is performed. Is received from the resident, determining whether the resident is a good resident, and stored in the database unit when the resident is determined to be a good resident. Executing at least part of the points owned by the resident for the cost related to the service related to the house, and at least executing the allocation process.

According to the present invention, it is possible to provide a computer system for providing a new service related to a residence, a method and a program executed in the computer system.

Diagram showing an example of the data flow of a new service related to housing The figure which shows an example of a structure of the computer system 200 for implement|achieving the new service relevant to a house. The figure which shows an example of a structure of the information stored in the resident database part 241. The figure which shows an example of a structure of the information stored in the self-inspection database part 242. The figure which shows an example of a structure of the information stored in the point database part 243. The figure which shows an example of a structure of the information stored in the inspection item database part 244. The figure which shows an example of a structure of the information stored in the privilege database part 245. The figure which shows an example of a structure of the information stored in the residence database part 246. The figure which shows an example of the flow of the process performed in the server apparatus 210. The figure which shows another example of the flow of the process performed in the server apparatus 210. The figure which shows another example of the flow of the process performed in the server apparatus 210.

The terms used in this specification are defined below.

・ “Housing” means any space in which a resident can live. An example of a “house” is, but is not limited to, a single-family house or an exclusive part of a condominium.

-"Excellent resident" refers to a resident who satisfies the predetermined conditions for being an excellent resident.

-"Points" are anything that has a value equivalent to money.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. New House-Related Services FIG. 1 shows an example of the data flow of a house-related service (hereinafter referred to as “house service” in this chapter). Hereinafter, each step shown in FIG. 1 will be described in detail.

Step S101: The resident A is registered as a member of the “residential dock” operated by the housing management company by paying the membership fee to the housing management company. Resident A, for example, provides the residence management company with the name, sex, date of birth, e-mail address, etc. of resident A upon membership registration. When resident A is registered as a member, the housing management company is responsible for managing the housing services provided to resident A's housing. Resident A, who is a member, can receive at least some of the residential services free of charge. Housing services include, but are not limited to, for example, emergency rush services, residential regular inspection services, housing related component replacement/repair/repair services, and residential reform services. As a general rule, the emergency rush service is available 24 hours a day, and the worker rushes to the house and solves problems related to the house. Problems related to housing are, for example, water leaks from the faucet in the kitchen, malfunction of the toilet tank (water does not collect in the toilet tank), indoor fluorescent lamps do not light up, household appliances do not turn on electricity, and gas stoves do not light up. There is, but is not limited to, these. When the resident A is registered as a member, the resident A does not have to pay the "emergency response fee" that was charged in the conventional emergency rush service (that is, the "emergency response fee" is free). (If you need to replace a part to solve a problem, in principle, the member must pay the part cost + work cost + disposal cost). It does not matter how to collect the membership fee. For example, the membership fee may be a monthly membership fee (that is, 0000 yen per month) or an annual membership fee (that is, XX yen per year).

Step S102: The resident A requests the housing management company to provide housing services. The form of the request to the housing management company does not matter. For example, the resident A may request the housing management company to provide the housing service by calling a "dedicated dial" provided by the housing management company, or the resident A may provide the housing service by the housing management company. The housing management company may be requested to provide the housing service by sending an email to the "dedicated email address". Such a request may be accepted by the telephone operator of the housing management company or by the computer system of the housing management company. Alternatively, such a request may be accepted by the computer system of the housing management company via a call center or mail center outside the housing management company.

Step S103: The house management company requests the service providing company to provide the resident A with a house service. The service providing company is a company that is affiliated with the house management company (for example, a member store of a “house dock” operated by the house management company, or a company that has a business contract with the house management company). In the example shown in FIG. 1, only one service providing company is shown, but a plurality of service providing companies may exist.

Step S104: The service providing company provides a residence service to the resident A in response to a request from the residence management company.

Step S105: When the provision of the housing service is completed, the service providing company reports the fact to the housing management company.

Step S106: The housing management company provides the service (or part of the cost) for the service that the resident A could receive free of the housing services provided to the resident A by the service providing company. Pay the provider. The cost may be a fixed amount system or a variable system.

In this way, when a resident registers as a member by paying the membership fee to the housing management company, at least a part of the housing service provided by the service providing company is free of charge at the request of the housing management company. Can receive. The housing management company can provide various membership services to members by increasing the number of members by using membership fees from residents as income. The service providing company can secure a stable number of service providing requests by forming a partnership with the housing management company. Therefore, it can be said that the above-mentioned new service is a service that brings a Win-Win relationship to the three persons, "resident", "residential management company", and "service providing company".

As described above, a resident who is a member can receive at least a part of the housing service for free, but a part or all of the housing service may be charged. For example, in an emergency rush service, when it is necessary to replace a part, it is a principle that the member bears the part cost+work cost+disposal cost. If some or all of the housing services provided by the service providing company to the resident A in step S104 are charged, and the resident A is an excellent resident, the resident A is the resident A. Uses the benefits offered to Resident A in exchange for inspecting his/her own residence (ie self-inspection) (for example, the points owned by Resident A are It is possible to pay the cost (or part of the cost), the cost of the paid service of the residential service (or part of the cost) to the service providing company. Thereby, the resident A can receive the paid service without paying the full cost of the paid service of the residential services. In this case, the housing management company pays to the service providing company the cost (or a part of the cost) of the paid service of the housing services provided to the resident A.

Alternatively, the resident A uses the privilege provided to the resident A in exchange for the resident A to inspect (ie, self-inspects) his/her house (for example, the points owned by the resident A). Can be paid to the membership fee (or part of the membership fee), and the membership fee (or part of the membership fee) can be paid to the housing management company. As a result, the resident A can receive the residential service without paying the full cost of the residential service.

Note that examples of the privilege include, but are not limited to, awarding of points, allocating points for expenses of paid services, cash vouchers (for example, travel tickets, cash vouchers that can be used at department stores nationwide), cashback, and the like.

The privilege owned by the resident A (for example, the points owned by the resident A) is managed by, for example, a computer system of a housing management company. Such a privilege (for example, points) is provided by the resident A by providing self-check information obtained by the resident A inspecting his/her own house by the resident A to the resident management company. Provided to. Examples of the self-check information include the date when the resident A inspected, the place where the resident A inspected, the items that the resident A has inspected, and the image in which the resident A has taken at least a part of his/her house (for example, Still images, moving images) and the like, but are not limited to these.

The housing management company stores the self-inspection information provided by the resident A. Thereby, the house management company can manage the history of the state of the house of the resident A. The history of the residence status of the resident A may be made available to the resident A and/or the administrator of the residence of the resident A (for example, the manager of the condominium). Further, by accumulating the self-inspection information provided by the resident A, for example, when a disaster occurs in the residence of the resident A, is the damage to the residence of the resident A caused by the disaster? Alternatively, it is possible to identify whether it existed before the disaster. This also helps in assessing property and casualty insurance.

In this way, the privilege (for example, points) is provided to the resident by the resident who is a member providing the self-check information of his/her house. For example, a resident who is a member uses points so that at least part of the points owned by the resident is used for the cost of the paid service when the paid service of the residential service is used. It is possible. As a result, the resident can receive the paid service only by inspecting his/her house on a daily basis without paying the full cost of the paid service. Also, providing benefits (eg, points) to the resident may be an incentive for the resident to inspect the house.

In the embodiment shown in FIG. 1, the resident A requests the housing management company to provide the housing service, but the present invention is not limited to this. For example, the resident A may request the service providing company to provide the house service without going through the house management company. As an example, when the service providing company has a call center, the resident A may request the service providing company (specifically, the call center of the service providing company) to provide the housing service. In this case, after the service providing company provides the resident A with the housing service, the service providing company reports to the house management company that the service providing company has provided the resident A with the housing service. After receiving a request for providing a housing service from the resident A, the service providing company may request each builder A affiliated with the service providing company to provide the resident A with the housing service.

Further, the service providing company may be a single company, or may be an aggregate composed of a parent company and a subsidiary or affiliated company.

2. Configuration of Computer System for Realizing New House-Related Service FIG. 2 shows an example of the configuration of a computer system 200 for realizing a new house-related service.

In the embodiment shown in FIG. 2, the computer system 200 comprises a server device 210 and at least one user device 220 _{1 to} 220 _N. In the embodiment shown in FIG. 1, the server device 210 is configured to be able to communicate with at least one user device 220 _{1 to} 220 _N via the Internet 230. Here, N is an arbitrary integer of 1 or more.

The server device 210 is an information processing device operated and managed by a company (or a person in charge thereof or a manager) who manages the residence of at least one resident. The server device 210 is, for example, a workstation or a personal computer, and has a general hardware configuration as a server. In the embodiment shown in FIG. 2, the server device 210 includes an interface unit 211, a processor unit 212 including one or more CPUs (Central Processing Units), and a memory unit 213. The hardware configuration of the server device 210 is not particularly limited as long as it can realize its function, and may be configured by a single machine or may be configured by combining a plurality of machines.

The interface unit 211 controls communication with at least one of the user devices 220 _{1 to} 220 _N.

The memory unit 213 stores a program required to execute the process, data required to execute the program, and the like. The memory unit 213 stores, for example, programs for executing the processes shown in FIGS. 4, 5, and 6. Here, it does not matter how the program is stored in the memory unit 213. For example, the program may be preinstalled in the memory unit 213. Alternatively, the program may be installed in the memory unit 213 by being downloaded via a network such as the Internet 230, or may be installed in the memory unit 213 via a storage medium such as an optical disk or a USB. You may do it.

The processor unit 212 controls the operation of the entire server device 210. The processor unit 212 reads the program stored in the memory unit 213 and executes the program. This allows the server device 210 to function as a device that executes a desired step.

A database unit 240 is connected to the server device 210. The database unit 240 includes a resident database unit 241, a self-inspection database unit 242, a point database unit 243, an inspection item database unit 244, a privilege database unit 245, and a residence database unit 246.

Each of the at least one user device 220 _{1 to} 220 _N may be, for example, a mobile wireless terminal such as a mobile phone, a smartphone, a tablet terminal, a smart glass, a smart watch terminal, a desktop PC, a laptop PC, or a notebook. It may be a personal computer such as a PC.

In the embodiment shown in FIG. 2, the server device 210 has been described as being able to communicate with each of the at least one user device 220 _{1 to} 220 _N via the Internet 230, but the present invention is not limited to this. It is also possible to use any type of network instead of the Internet 230.

Further, in the embodiment shown in FIG. 2, the database unit 240 is provided outside the server device 210, but the form thereof does not matter. For example, the database unit 240 may be configured as a single external hard disk device of the server device 210, or may be configured as a cloud storage connected via a network. Alternatively, the database unit 240 can be provided inside the server device 210. The configuration of the database unit 240 is not limited to a particular hardware configuration. For example, the database unit 240 may be composed of a single hardware component or may be composed of a plurality of hardware components. The configuration of each database unit included in the database unit 240 is not limited to a specific hardware configuration. For example, each database unit included in the database unit 240 may be configured by a single hardware component or may be configured by a plurality of hardware components.

FIG. 3A shows an example of the configuration of information stored in the resident database unit 241.

The resident database unit 241 stores information about residents. The information regarding the resident can be identified by the information for identifying the resident (resident ID). The resident database unit 241 further stores a resident's name, sex, date of birth, e-mail address, excellent resident flag, and the like.

The good resident flag indicates whether or not the resident is a good resident, whereby the server device 210 refers to the good resident flag stored in the resident database unit 241. It is possible to determine whether or not the resident is a good resident.

FIG. 3B shows an example of the configuration of information stored in the self-inspection database section 242.

The self-inspection database section 242 stores information regarding the inspection of the residence by the resident himself/herself. The information regarding the inspection of the residence by the resident himself/herself is associated with the information (resident ID) for identifying the resident. The self-check database section 242 further stores check dates, check locations, checked items, images (eg, still images, moving images) of at least a part of a house, and the like.

FIG. 3C shows an example of the configuration of information stored in the point database unit 243.

The point database unit 243 stores information regarding points owned by the resident. The information regarding the points owned by the resident is associated with information (resident ID) for identifying the resident. In the embodiment shown in FIG. 3C, the points owned by the resident increased by 2000 points on October 1, 2019, and the points owned by the resident increased by 1000 points on October 2, 2019. Decreased (that is, used), the points owned by the resident increased by 3500 points on October 3, 2019, the points owned by the resident increased on October 4, 2019 It is shown that the total number of points owned by the resident is 16500 points.

FIG. 3D shows an example of the configuration of information stored in the inspection item database unit 244.

The inspection item database section 244 stores information on items to be inspected. In the embodiment shown in FIG. 3D, the information on the items to be inspected is stored in the inspection item database section 244 for each inspection place so that the items to be inspected may differ depending on the inspection place. The items to be inspected may include essential items and arbitrary items.

FIG. 3E shows an example of the configuration of information stored in the privilege database unit 245.

The privilege database unit 245 stores information about benefits. In the embodiment shown in FIG. 3E, the privilege-related information is associated with points. In the embodiment shown in FIG. 3E, “1000 points” and “privilege B” are associated, which indicates that 1000 points can be used to receive reward B. Further, in the embodiment shown in FIG. 3E, “0 points (specific condition)” is associated with the privilege A, which means that if the specific condition is satisfied, the point is not consumed (that is, the point is transferred). Indicates that it is possible to receive privilege A (without performing). This particular condition is, for example, but not limited to, providing self-check information of the resident's residence. The privilege A may be, for example, the award of points, the distribution of coupon tickets, the cash-back, or the distribution of cash vouchers. The benefits B to D may be, for example, coupon coupons, cashbacks, or cash vouchers.

FIG. 3F shows an example of the configuration of information stored in the residence database unit 246.

The house database unit 246 stores information about houses. The information about the house can be identified by the information for identifying the house (house ID). The information about the house is associated with the information (resident ID) for identifying the resident. The residence database unit 246 has a service history showing the location (address), floor plan, building area/land area, construction date, building information at the time of new construction, drawings at the time of new construction, facility information, and contents of services provided in the past. Further, a contractor name, model number, etc. are further stored. The equipment information is, for example, the product name of the equipment of the real estate property, the name of the company that provided the equipment of the real estate property, the model number of the equipment of the real estate property, the date when the equipment of the real estate property was installed, the infrastructure of the real estate property (for example, Information on electricity, water, gas), information on renovation of equipment of real estate property (for example, presence or absence of renovation of equipment of real estate property, location of renovation of equipment of real estate property, date of renovation of equipment of real estate property) , The number of times the equipment of a real estate property has been reformed in the past) etc. The service history includes a history of paid services and free services.

The resident ID associated with the house ID in the house database unit 246 identifies, for example, the resident currently living in the house identified by the house ID, and each time the resident currently living changes. The association between the residence ID and the resident ID may be updated. In addition, by accumulating information related to the dwelling for each dweller ID in the dwelling database unit 246, the dwelling service information provided to the dwelling when the dwelling in the past lived can be passed on to the dwellers of the present and future. Is possible.

3. Processing in Server Device FIG. 4 shows an example of a flow of processing executed in the server device 210. The process flow shown in FIG. 4 is for determining whether or not the resident A is a good resident based on the self-check information of the resident A. Hereinafter, each step shown in FIG. 4 will be described in detail.

Step S401: the processor unit 212, a resident A (e.g., from the user apparatus 220 ₁ that is operated by the resident A), receiving the self-inspection information resident A is obtained by inspecting the residence occupants A To do. An example of the self-check information received by the processor unit 212 is at least the date on which the resident A inspected, the place inspected by the resident A, the items inspected by the resident A, and the resident A at least in the residence of the resident A. The image is, for example, a still image, a moving image, or the like, which is a partially captured image, but is not limited thereto.

Step S402: The processor unit 212 stores the self-inspection information received in Step S401 in the self-inspection database unit 242.

Step S403: The processor unit 212 determines, based on the self-inspection information accumulated in the self-inspection database unit 242, whether or not the resident A satisfies a predetermined condition regarding the self-inspection. Such a determination is automatically made by the processor unit 212. The predetermined condition regarding the self-inspection is, for example, that the total number of times the inspection items stored in the inspection item database unit 244 has exceeded a predetermined number or that the self-inspection information is continuously maintained for a predetermined period. To the housing management company, but is not limited to this. If the determination result is “Yes”, the process by the processor unit 212 proceeds to step S404, and if the determination result is “No”, the process by the processor unit 212 ends (normal end).

Alternatively, the processor unit 212 may determine whether or not the resident A satisfies a predetermined condition regarding self-inspection based on the self-inspection information received in step S401. For example, the processor unit 212 determines that all of the indispensable items (or all of the indispensable items in the inspection place stored in the inspection item database unit 244) for the inspected items included in the self-inspection information received in step S401. It is also possible to determine that the resident A satisfies a predetermined condition regarding self-inspection when the determination result is “Yes”. Thereby, if the self-check information is provided to the housing management company even once, it is possible for the resident to satisfy the predetermined condition regarding the self-check.

Note that step S403 may be executed, for example, in response to the reception of the self-check information in step S401, may be executed every predetermined period, or may be executed for a predetermined period from the date of member registration. It may be executed after a lapse of time.

Step S404: The processor unit 212 associates the resident A with the resident A stored in the resident database unit 241 as indicated by the excellent resident flag associated with the resident A that the resident A is a good resident. Update the good resident flag that was given.

In this way, it is possible to change the resident A to a good resident based on the self-inspection information received from the resident A, and based on the self-inspection information received from the resident A (specifically, Specifically, it is possible to determine whether or not the resident A is a good resident by referring to the good resident flag updated based on the self-check information received from the resident A). ..

Further, the server device 210 (more specifically, the processor unit 212 of the server device 210) determines that the resident A is a good resident in step S404 as indicated by the good resident flag of the resident A. When it is determined that the resident A is a good resident by updating the good resident flag of A, the points owned by the resident A stored in the point database unit 243 are increased. Alternatively, the point database unit 243 may be updated. As a result, points can be awarded to the resident A in response to the determination that the resident A is a good resident.

Note that in the embodiment shown in FIG. 4, the processor unit 212 causes the resident A to perform self-inspection based on the self-inspection information accumulated in the self-inspection database unit 242 or the self-inspection information received in step S401. Although the example in which it is automatically determined whether or not the predetermined condition is satisfied is described, the present invention is not limited to this. For example, an image included in the self-check information based on the self-check information stored in the self-check database section 242 by the artificial intelligence (AI) instead of the processor section 212 or the self-check information received in step S401. May be automatically analyzed, the degree of achievement of the self-inspection by the resident A may be automatically measured, and whether or not the resident A should be changed to a good resident may be automatically determined.

Further, the processor unit 212 (or artificial intelligence (AI)) may automatically determine whether or not the self-check information includes a defect in the residence of the resident A. For example, when it is determined that the self-check information includes a defect in the residence of the resident A, the processor unit 212 (or artificial intelligence (AI)) is used to prompt repair or repair of the residence of the resident A. The notification may be sent to the resident A (more specifically, to the user device 220 ₁ operated by the resident A).

FIG. 5 shows another example of the flow of processing executed in the server device 210. The process flow shown in FIG. 5 is for providing the resident A with a privilege. Hereinafter, each step shown in FIG. 5 will be described in detail.

Step S501: The processor unit 212 determines whether or not the resident A is a good resident. Such a determination is performed, for example, by referring to the excellent resident flag of the resident A stored in the resident database unit 241. Alternatively, such a determination may be made by comparing the inspected items included in the self-inspection information received in step S401 of FIG. 4 with the inspection items stored in the inspection item database unit 244. Alternatively, it may be performed by analyzing the image included in the self-inspection information received in step S401 of FIG. If the determination result is “Yes”, the process by the processor unit 212 proceeds to step S502, and if the determination result is “No”, the process by the processor unit 212 ends (normal end).

Step S502: The processor unit 212 executes a process for providing the resident A with a privilege. This process is executed with reference to the privilege database unit 245, for example. The process for providing a privilege to the resident A includes, for example, referring to the privilege database unit 245 to specify a privilege to be provided to the resident A, and setting a flag for providing the specified privilege to the resident A. For example, but not limited thereto. The privilege may be, for example, the granting of points, the appropriation of points, the distribution of coupons, the cash back, or the distribution of cash vouchers. May be.

As described above, according to the embodiments shown in FIGS. 4 and 5, the resident A can receive the privilege by providing the self-check information of the resident A's residence. This encourages Resident A to further provide self-check information for Resident A's residence. By accumulating the self-check information of the residence of the resident A, it is possible to leave much information in the residence of the resident A, and the accumulated self-check information of the residence of the resident A is the property of the residence. It contributes to improvement of value and extension of life of the house, and is useful in objective evaluation of the house of the resident A (for example, insurance assessment).

The timing at which step S501 of FIG. 5 is executed is arbitrary. Step S501 in FIG. 5 may be executed, for example, at a predetermined period (for example, every year from the date of membership registration), or at a predetermined timing (for example, the resident A is the residence of the resident A). May be performed in response to receiving the self-inspection information obtained by inspecting from the resident A and accumulating the self-inspection information in the self-inspection database section 242.

FIG. 6 shows another example of the flow of processing executed by the server device 210. The processing flow shown in FIG. 6 is for allocating at least a part of the points owned by the resident A to the cost of the paid service. Hereinafter, each step shown in FIG. 6 will be described in detail.

Step S601: the processor unit 212, a resident A (e.g., from the user apparatus 220 ₁ that is operated by the resident A), a receive Request for services related to dwellings. Services related to the house include, but are not limited to, for example, an emergency rush inspection service, a house regular inspection service, a house-related parts replacement/repair/repair service, and a house remodeling service. Services related to housing include paid services and free services.

Step S602: The processor unit 212 executes a process for providing the resident A with the service related to the residence in response to the request from the resident A to provide the service related to the residence. An example of this processing is to transfer the request for providing the service related to the residence from the resident A to the device owned by the employee who is near the residence of the resident A, or to relate to the residence from the resident A. For example, the request to provide the service to be provided and the information about the resident A are transmitted to the service providing company, but not limited to these.

When the service related to the house is provided to the resident A, the content of the service provided to the house of the resident A is stored in the house database unit 246, and the history of the service provided to the house of the resident A is stored. Accumulated. The history of the services provided to the residence of the resident A can be provided to other resident members.

Step S603: The processor unit 212 determines whether or not the resident A is a good resident. Since such a determination is the same as the determination in step S501 of FIG. 5, detailed description will be omitted here.

Step S604: The processor unit 212 executes an appropriation process for apportioning at least a part of the points owned by the resident A to the cost related to the service related to the house. The cost related to the service related to the house may include, for example, a membership fee for maintaining a membership registration for receiving the service related to the house, a cost of a paid service of the service related to the house, and the like. Therefore, in this example of the appropriation process, at least a part of the points owned by the resident A stored in the point database unit 243 is applied to the membership fee for maintaining the membership registration for receiving the service related to the house. As described above, the point database unit 243 is updated so that the membership fee paid from the resident A to the housing management company is free or reduced for a certain period. In another example of this allocation process, at least a part of the points owned by the resident A stored in the point database unit 243 is allocated to the cost of a paid service of services related to the house, The point database unit 243 is to be updated.

It should be noted that the processor unit 212 allocates at least a part of the points to the cost of the paid service (for example, at an arbitrary timing after step S602 and before step S603 in FIG. 6), and a service related to the residence. 6, it is determined whether or not the paid service is provided to the resident A, and if it is determined that the paid service of the services related to the residence is provided to the resident A, step S604 of FIG. May be executed. For example, the paid service is provided to the resident A by receiving the user input indicating that the paid service is provided to the resident A in response to the request from the resident A to provide the service related to the residence. It may be determined that it has been performed. Alternatively, it is determined that the paid service is provided to the resident A because the request for the service related to the residence from the resident A includes the information indicating the paid service among the services related to the residence. May be done.

Further, when it is determined that the paid service of the services related to the residence is provided to the resident A and the resident A is not the excellent resident, the processor unit 212 determines that the residence It is possible to perform processing for charging the resident A for the cost of a paid service of the related services. The process for billing the resident A for the fee of the paid service of the services related to the residence is, for example, for billing the resident A for the fee of the paid service of the services related to the residence at the end of the month. , But not limited to this.

Step S605: The processor unit 212 executes processing for presenting to the resident A a report that the point allocation processing has been executed. Processing for presentation to residents A report to the effect that performed the appropriated processing point, for example, to the user apparatus 210 ₁ that is operated by the resident A, displays a report that performed the appropriated processing point it and the user apparatus 210 ₁ that is operated by the resident a, but like thereby outputting a report that performed the appropriated processing point voice, without limitation.

Step S606: The processor unit 212 executes a process for charging the resident A for the cost related to the service related to the house. This process is, for example, a process of charging the resident A with a membership fee for maintaining the membership registration for receiving the service related to the residence, and a paid service of the service related to the residence is provided to the resident A. If it is determined that the fee is charged, a billing flag for billing the resident A at the end of the month for the cost of the paid service out of the services related to the residence is included, but is not limited thereto.

Alternatively, when it is determined that the paid service of the services related to the residence is provided to the resident A, the processor unit 212 sets the points higher than the points allocated in step S604 as the services related to the residence. You may make it perform the process for appropriating the expense of the pay service of these. As a result, a good resident can use the appropriation service at a lower cost than a resident who is not a good resident.

Note that, at an arbitrary timing after step S603 and before step S604 in FIG. 6, the processor unit 212 inquires of the resident A whether or not the point appropriation process in step S604 may be executed. When it is determined that the processing may be executed and the point allocation processing in step S604 may be executed, the processor unit 212 may execute the point allocation processing in step S604. The process for inquiring the resident A whether or not the point allocating process in step S604 may be executed is performed by, for example, the user device 220 ₁ operated by the resident A in the point allocating process in step S604. Processing for displaying an inquiry as to whether or not to execute, processing for causing the user device 220 ₁ operated by the resident A to output an inquiry as to whether or not to execute the point allocation processing in step S604 by voice But is not limited to. Further, for example, the processor unit 212 receives the user input indicating permission of the point appropriation process in step S604 (for example, from the user device 220 ₁ operated by the resident A), and thus the point appropriation in step S604 is performed. It may be determined that the processing may be executed.

In addition, in the embodiment shown in FIGS. 4 to 6, the example in which the processing of each step shown in FIGS. 4 to 6 is realized by the processor unit executing the program stored in the memory unit has been described. However, the present invention is not limited to this. At least a part of the processes shown in FIGS. 4 to 6 may be implemented by a hardware configuration such as a control circuit.

Although the present invention has been illustrated by using the preferred embodiment of the present invention as described above, the present invention should not be construed as being limited to this embodiment. It is understood that the scope of the present invention should be construed only by the scope of the claims. It is understood that those skilled in the art can implement an equivalent range based on the description of the present invention and common general knowledge from the description of the specific preferred embodiments of the present invention.

INDUSTRIAL APPLICABILITY The present invention is useful as a computer system for providing a new service related to a residence, a method and a program executed in the computer system, and the like.

200 computer system 210 server apparatus 220 ₁ to 220 _N user device 230 Internet 240 database unit

Claims (14)

A computer system for providing services related to housing,
The computer system is connected to a database unit,
The computer system is
Acquisition means for acquiring self-inspection information obtained by the resident of the residence inspecting the residence,
Storage means for storing the self-check information in the database section,
Determination means for determining whether or not the resident is a good resident, based on the self-inspection information accumulated in the database unit,
A computer system comprising: an executing unit that executes a process for providing a privilege to the resident when the resident is determined to be a good resident. The database unit stores a good resident flag indicating whether or not the resident is a good resident,
The determination means,
Means for determining whether or not the resident satisfies a predetermined condition regarding self-inspection based on the self-inspection information accumulated in the database unit;
When it is determined that the resident satisfies a predetermined condition regarding self-inspection, the resident flag is stored in the database unit so that the excellent resident flag indicates that the resident is the excellent resident. Means for updating the good resident flag,
The computer system according to claim 1, further comprising: a unit that determines whether or not the resident is a good resident based on the good resident flag stored in the database unit. A method performed in a computer system for providing services related to a residence, comprising:
The computer system is connected to a database unit,
The computer system includes a processor unit,
The method is
The processor unit obtains self-inspection information obtained by a resident of the residence inspecting the residence;
The processor unit stores the self-check information in the database unit;
The processor unit determines whether or not the resident is a good resident based on the self-check information accumulated in the database unit;
Performing a process for providing a privilege to the resident when the resident is determined to be a good resident. A program executed in a computer system for providing a service related to a house,
The computer system is connected to a database unit,
The computer system includes a processor unit,
When the program is executed by the processor unit,
Obtaining self-inspection information obtained by the resident of the residence inspecting the residence;
Accumulating the self-check information in the database section,
Determining whether or not the resident is a good resident based on the self-inspection information accumulated in the database unit;
A program that, when it is determined that the resident is a good resident, causes the processor unit to at least perform a process for providing a privilege to the resident. A computer system for providing services related to housing,
The computer system is connected to a database unit, and the database unit has points owned by a resident of the residence and a good resident flag indicating whether or not the resident is a good resident. Stored,
Receiving means for receiving a request for providing a service related to the residence from the resident,
Determination means for determining whether or not the resident is a good resident by referring to the good resident flag stored in the database unit ;
When the resident is determined to be a good resident, in order to allocate at least a part of the points held by the resident stored in the database section to the cost related to the service related to the house. A computer system, comprising: an execution unit that executes an allocation process. The computer system is
Means for obtaining self-inspection information obtained by the resident inspecting the house;
Means for accumulating the self-check information in the database section;
Means for determining whether or not the resident satisfies a predetermined condition regarding self-inspection based on the self-inspection information accumulated in the database unit;
When it is determined that the resident satisfies a predetermined condition regarding the self-check, the resident flag is stored in the database unit so that the excellent resident flag indicates that the resident is a good resident. further comprising a computer system according to claim 5 and means for updating the good resident flag are. The computer system according to claim 6 , wherein the self-check information includes an image of the resident taking at least a part of the residence. The computer system according to claim 7 , wherein the image includes a still image and/or a moving image. The computer system is
When the resident is determined to be a good resident, further comprising means for updating the database unit so as to increase the points held by the resident stored in the database unit. The computer system according to any one of 5 to 8 . The executing means may further execute a process for inquiring of the resident whether or not to execute the appropriation process before executing the appropriation process, and may execute the appropriation process. If it is, it runs the appropriated processing computer system according to any one of claims 5-9. The execution means, after performing the appropriation process, further executes processing for presenting a report to the effect that executed the allocated processing to the resident, the computer of any of claims 5-10 system. The residence is a proprietary part of the single-family house or apartment, a computer system of any of claims 5-11. A method performed in a computer system for providing services related to a residence, comprising:
The computer system includes a processor unit,
The computer system is connected to a database unit, and the database unit has points owned by a resident of the residence and a good resident flag indicating whether or not the resident is a good resident. Stored,
The method is
The processor unit receives a request for providing a service related to the residence from the resident,
The processor unit determines whether or not the resident is a good resident by referring to the good resident flag stored in the database unit ;
When the processor unit determines that the resident is a good resident, at least part of the points held by the resident stored in the database unit is related to the service related to the house. Performing a debiting process to debit. A program executed in a computer system for providing a service related to a house,
The computer system includes a processor unit,
The computer system is connected to a database unit, and the database unit has points owned by a resident of the residence and a good resident flag indicating whether or not the resident is a good resident. Stored,
When the program is executed by the processor unit,
Receiving a request for providing services related to the residence from the resident,
Determining whether or not the resident is a good resident by referring to the good resident flag stored in the database unit ;
When the resident is determined to be a good resident, in order to allocate at least a part of the points held by the resident stored in the database section to the cost related to the service related to the house. A program that causes the processor unit to perform at least the allocation process.