JP6811972B1 - Information processing equipment, information processing methods, and programs - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method capable of efficiently performing high-quality inspection work by anyone without relying on the knowledge and skill of an inspector. SOLUTION: In a server 1, an acquisition unit 101 acquires data of an captured image obtained at the time of inspection of a determination target portion in a detached house H as inspection image information. Based on the inspection image information acquired by the acquisition unit 101, the determination unit 102 determines whether or not there is a defect in the determination target portion, and determines the content of the defect when it is determined that the determination target portion has a defect. This solves the above problem. [Selection diagram] FIG. 8

Description

The present invention relates to an information processing device, an information processing method, and a program.

Conventionally, techniques for supporting the inspection of structures have been proposed (see, for example, Patent Document 1).

Re-table 2017-051554

However, it is desired to develop a method that allows anyone to efficiently perform high-quality inspection work without relying on the knowledge and skill of the inspector, as compared with the conventional technique including the technique described in Patent Document 1 described above. I am in a situation.

The present invention has been made in view of such a situation, and an object of the present invention is to enable anyone to efficiently perform high-quality inspection work without relying on the knowledge and skill of the inspector. ..

In order to achieve the above object, the information processing device of one aspect of the present invention is
An acquisition means for acquiring the data of the captured image obtained at the time of inspection of the judgment target part in the building as inspection image information, and
Based on the inspection image information acquired by the acquisition means, a determination means for determining the presence or absence of a defect in the determination target portion and determining the content of the defect when it is determined to have the defect.
To be equipped.

Each of the information processing methods and programs of one aspect of the present invention is an information processing method and program corresponding to the above-mentioned information processing device of one aspect of the present invention.

According to the present invention, anyone can efficiently perform high-quality inspection work without relying on the knowledge and skill of the inspector.

It is an image diagram showing the outline of the "house dock" to which this service is applied. It is an image diagram showing the outline of the system that can provide the "house dock" to which this service is applied. As an example of the scheme of the "house dock", it is a figure which shows the case where the person who performs the periodic inspection work of a user's house is a service provider. As an example of the scheme of the "house dock", it is a figure which shows the example of the case where the person who performs the periodic inspection work of a user's house is not a service provider but an inspection company. As an example of the scheme of "house dock", it is a figure which shows the example of the case where the person who performs a periodic inspection work of a user's house is not a service provider. It is a figure which shows an example of the structure of the information processing system including the server which concerns on one Embodiment of the information processing apparatus of this invention. Of the information processing systems shown in FIG. 6, it is a block diagram showing an example of the hardware configuration of a server. It is a block diagram which shows an example of the functional configuration for executing the defect determination processing among the functional configurations of the information processing system including the server of FIG. 7. It is a figure which shows the utilization example of the "house dock" to which this service is applied.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

First, with reference to FIGS. 1 to 5, a service to which an information processing system (see FIG. 5 described later) including an information processing device according to an embodiment of the present invention is applied (hereinafter, referred to as "the service"). ) Will be explained.

FIG. 1 is an image diagram showing an outline of a “house dock” to which this service is applied.

This service is a service provided by the service provider G to various users such as the user U who is the owner of the detached house H, and is called a "house dock". If necessary, various services (hereinafter referred to as "affiliated contractors, etc.") from affiliated contractors, directly managed stores, consignment businesses, etc. (hereinafter referred to as "affiliated contractors, etc.") that have a tie-up relationship with the service provider G are also provided to the user U. Actual remodeling and repair work, etc.) will also be provided.
The "house dock" means that the service provider G (and the affiliated construction company K, etc., if necessary) maintains and manages the single-family house H, thereby eliminating the worries and worries peculiar to the single-family house that the user U has. It is a service aimed at that. According to the "house dock", the user U can obtain a living environment with a sense of security and can maintain the quality and value of the house H.
In the "house dock", an inspection (house diagnosis) including inspection work of the house H is executed by the information processing system described later.
For this reason, the "house dock" includes the following services. That is, excluding inspection (housing diagnosis), provision of inspection application software (hereinafter referred to as "inspection application"), creation of inspection report / repair plan, management of members (user U), request for quotation, and periodic inspection. Requests for inspections (housing diagnosis), accumulation of repair history, accumulation / storage / updating of information on housing H (hereinafter referred to as "housing information"), provision of business support tools, provision of content services for members, etc. Included in the "House Dock" service.

Of the "house docks," for example, "inspection (housing diagnosis)" is different from conventional inspections in which only third parties are thoroughly implemented. Therefore, the user U can make all kinds of consultations related to the house, such as painting the outer wall, ant-proofing, waterproofing, and equipment replacement, through the inspection result of the house H.
As a result, the "house dock" can function as a one-stop consultation service for housing, which cannot be realized by conventional inspections in which only inspections are carried out.
In addition, according to the inspection (house diagnosis), the user U can acquire detailed information about the house H before purchasing the house H, so that the user U should purchase the house H after being convinced. Can be done. In addition, the user U can have the defective part repaired before the purchase if necessary. In addition, the user U can live with peace of mind even after purchasing the house H, and can consult with a reliable business operator (service provider G, affiliated construction shop, etc. K).
That is, according to the "House Dock", the defect of the house H is accurately pointed out to the user U, and a repair plan that firmly considers unnecessary and urgent defects among the indicated defects is proposed. Will be done.
As a result, the user U can order the maintenance remodeling work after being convinced. As a result, the service provider G, the affiliated contractor, etc. K can place an order for maintenance remodeling work with high probability.

Further, for example, the affiliated construction company K, etc., which has a tie-up relationship with the service provider G by joining, can eventually enjoy the following merits through the service of the "house dock".
That is, in the "member (user U) management" of the above-mentioned services, the member contractor, etc. K receives the contents of the inquiry from the user U as a member of the "house dock" service, the questionnaire result, the housing information, etc. You can browse.
Further, for example, in the "request for quotation" of the above services, the user U can request a quotation via the website, so that the member contractor K manages the history of all the request for quotation. Can be done. This facilitates management by the manager of K, such as a member contractor, and thus prevents mistakes such as each person in charge of K, such as a member contractor, forgetting to respond.
In addition, for example, in the above-mentioned service, "accumulation of repair history", the repair time and warranty period can be grasped based on the accumulated information, so that the member contractor K can make an appropriate proposal at an appropriate time. Is possible.
In addition, for example, in the above-mentioned service, "accumulation / storage / update of housing information", detailed information is stored in a database, so K, such as a member contractor, registers and manages detailed information of each house H. Can be done.
Further, for example, in the "business support tool" among the above-mentioned services, the affiliated contractor K can freely upload or download the design data of the advertising tool created by the service provider G or the affiliated contractor K. You can use it by downloading.
In addition, for example, in the above-mentioned service "Providing content services for members", member contractors, etc. K regularly distribute articles related to housing and daily life, and a lottery (point program) as a privilege by partner companies, which will be described later. ) Can be invited to participate. As a result, the affiliated construction company K can provide a member-participation-type housing maintenance service on the website.

Specifically, as shown in FIG. 1, the "house dock" is a service that can be realized by cooperation between the service provider G and the member contractor K. The affiliated construction shops and the like include a person who undertakes the periodic inspection work of the house H as the inspector C described later, and a person who undertakes the maintenance reform work of the house H as the builder B described later.

The service provider G collects a membership fee from the paying member user U, and collects and accumulates information about the user U in order to enhance the service.
In addition, the service provider G examines, manages, and gives guidance to the member contractors, etc. K in order to enhance the service. Specifically, the service provider G provides the following services as services for member contractors K, etc., in addition to services for user U.
That is, the service provider G provides inspection work and sales support as a service for K, such as a member contractor. Support for events is also held.

This service is applied to support inspection work. In other words, among the services of the "house dock", the regular inspection is the information necessary for judging the necessity of remodeling maintenance work and estimating the cost of remodeling maintenance work (hereinafter referred to as "judgment basis information"). ) Is an important step to obtain.
For this reason, this service provides member contractors, etc. K with information that supports the efficient acquisition of high-quality judgment basis information at the time of regular inspections (hereinafter referred to as "inspection support information"). Will be done.

The inspection support information includes, for example, materials that can easily determine whether or not a defect has occurred in the house H, and if it is determined that a defect has occurred, the content of the defect can be easily determined. Is done. Here, the "defect" includes visually determinable contents such as the size and depth of cracks or deterioration of coating.
Specifically, for example, the inspection support information includes information indicating the position of a portion to be confirmed (hereinafter, referred to as a “determination target location”) when performing the above-mentioned determination.

The specific method for presenting the inspection support information is not particularly limited. For example, the terminal 3 used by the inspector C at the time of inspection (hereinafter, referred to as “inspector terminal 3”) may display the inspection support information including the determination target portion. Further, for example, an inspection application capable of performing inspection (house diagnosis) by automatically determining a defect in a determination target portion may be installed on the inspector terminal 3.

Here, the specific method when the "automatic judgment" is performed by the inspection application is not particularly limited. For example, an image recognition technique may be used as one of the methods for performing automatic determination. In this case, the inspection application detects the defective part of the determination target part by recognizing the data of the photographed photograph or the moving image.
Thereby, for example, when a crack is detected from the data of the photographed image of the outer wall of the house H, the message "cracked" can be displayed on the inspector terminal 3. The inspection app can also detect the presence of cracks and determine their width and extent.
Furthermore, it is also possible to detect the depth of cracks by using an imaging device such as a camera having various functions (for example, an infrared camera), and to determine the presence or absence of rain leaks in the house H by detecting the temperature. .. Furthermore, it is also possible to determine whether or not there is a defect in the determination target portion by confirming how the reinforcing bars are inserted by fluoroscopic photography.

The inspection app can meet certain inspection standards. In addition, parts that are frequently requested for inspection are added as judgment target parts at any time.
The inspector C can perform the inspection work offline while looking at the inspector terminal 3 by using the inspection application. For example, by collating or comparing the data of the captured image such as a photograph of the judgment target part obtained at the time of the periodic inspection of the house H with the inspection result carried out in the past, the defect of the judgment target part can be found. The inspector C can also determine the presence or absence by himself / herself. You can also have the inspection app automatically determine if there is a problem offline.
In addition, the inspector C can also edit a detailed sentence by using a personal computer when it is necessary to edit the sentence.
As a result, the inspector C can easily grasp the presence or absence of a defect in the determination target portion and the content of the defect in the case of having the defect, with reference to the result of the automatic determination by the inspection application.
As a result, anyone can efficiently perform high-quality inspection work without relying on the knowledge and skill of the inspector C.

In addition, the service provider G provides a service for introducing and constructing a method of attracting customers when the website is used as a method of attracting customers who remodel the house H as a service for the above-mentioned affiliated construction shop K. be able to.
In addition, the service provider G shall provide a catalog that can be used when making a proposal to a customer who remodels the house H, and a design such as a poster or a leaflet for sales promotion as a service for the member contractor K. Can be done.
In addition, the service provider G can also provide know-how regarding real estate brokerage as a service for K such as a member construction shop or a service for user U.

By paying a low membership fee (for example, a fixed monthly fee of 1000 yen), the user U of the "house dock" can use the 24-hour reception call center provided by the service provider G or consult about the house H. it can.
The 24-hour reception call center also includes an emergency rush service. Specifically, for example, if a problem occurs in the house H outside the business hours of the construction company in charge of construction, a predetermined security company that is a partner of the service provider G via the call center that accepts 24 hours a day. Can also rush to respond.
As a result, the user U can be urgently dealt with even if the house H leaks water, loses the key, breaks the window glass, or the like.

Further, the service provider G can cooperate with a predetermined partner company L. The type of business of the affiliated company L is not particularly limited, and for example, a security company, a language class, a credit card company, a housekeeping agency, a moving company, a home appliance store, etc. can be adopted as the affiliated company L. As a result, the user U can receive special benefits (cash back, etc.) for various services from the partner company L.

FIG. 2 is an image diagram showing an outline of a system capable of providing a "house dock" to which this service is applied.

As shown in FIG. 2, when the user U intends to use the "house dock", he / she first accesses a dedicated website that can receive the provision of this service and inputs predetermined registration information. Register as a member. Here, the type of information included in the registration information of the user U is not particularly limited. For example, information such as payment means is included in "registration information". When the registration information of the user U is registered in the "house dock", the registration information of the user U is stored and managed in a predetermined database.

When the user U registers as a member of the "house dock" service, in the case of a paid member, the membership fee is charged via the settlement agency system under the management of the membership fee by the server 1.
When user U becomes a member of the "Ie Dock" service, for example, services such as using My Page, which will be described later, hearing consultations, inspections, creating reports and statements, accepting remodeling, and accumulating history information, etc. It can be used.

To summarize the above, the user U registered in the "house dock" can receive, for example, the following services including the above-mentioned services. That is, (1) distribution of information related to living life, (2) browsing and asking questions about housing, (3) use of advantageous corporate privilege services, (4) application for inspection (housing diagnosis), (5) nationwide. Search for a contractor, (6) Request for remodeling and repair, (7) Participation in point program, (8) Implementation of additional option inspection, (9) Inspection for defect insurance, (10) Periodic inspection, (11) Home chart Creation / viewing / updating, (12) 24-hour call center (with rush service), (13) free business trips for a specified number of times (for example, up to twice a year), (14) remodeling ticket for a specified amount (for example, 10,000 yen) (construction) You can receive services such as issuance of discount coupons (for example, issued every year after the second year after registration) and (15) premium plan service.
There are multiple types of plans available for the "house dock" according to the amount of membership fees. As a result, for example, a free member with no membership fee can use the services (1) to (7) among the above services, and a standard member with a membership fee of 1000 yen can use the services (1) to (7) among the above services. The service of 14) can be used, and a premier member with a membership fee of 5,000 yen can be differentiated by using all of the above services.

In addition, the user U registered in the "house dock" can use the website dedicated to the user U (hereinafter referred to as "my page"). User U can also make inquiries to the above-mentioned call center from "My Page".
As a result, the user U can enjoy the following merits, for example. That is, the user U himself can register the information about the house H. In addition, various content articles related to housing (for example, columns) can be automatically distributed. In addition, you can check various deals such as news at any time. You can check the "house chart" that is the result of the inspection (house diagnosis) of the house H on the website.
In addition, the user U can confirm the number of points that can be acquired according to the usage content of the "house dock" from My Page. When points are accumulated, they can be exchanged for luxury prizes, for example, at regular lottery.

In addition, the "house dock" can be customized as follows for each user U. That is, the contact point for joining the "house dock" can be a Web page provided by the service provider G. In addition, the infrastructure (payment agency system) provided by the service provider G can be used as the payment method for the membership fee. Further, the user U can use the service only by purchasing only the program provided by the service provider G by using the database provided by the service provider G. In addition, the user U can freely set the contents of the "house dock". For example, the frequency of inspection of the house H can be set to be once a year or once every three years. Also, the output format can be changed freely.

In addition, the "house dock" can also provide loan products for the purpose of remodeling, for example, in cooperation with financial institutions (for example, regional banks). In this case, the "house dock" can manage information related to various histories of the house H (hereinafter referred to as "history information"), including loan collateral management.

Further, the house H that is the target of the "house dock" may be a new house or a used house. In both new and used construction, it can be used for efforts aimed at improving CS (Customer Service) and for inspections (housing diagnosis) accompanying revisions of various laws (for example, the Home Building Business Law).
When the service of "house dock" is attached to the newly built house H, the accumulation and management of the history information of the house H is started from the day when the user U moves to the newly built house H. As a result, regular inspections can be reliably carried out, and reliable customer management can be realized.
When the service of the "house dock" is attached to the used house H, it can be used as an after-sales service for the user U who has received the delivery of the used house H. As a result, it is possible to reliably collect and manage information in preparation for future sale.

In addition, the "house dock" can be used for the efforts of various groups. For example, the "house dock" can be used for efforts for recycling-oriented urban development promoted by an organization aiming to revitalize a predetermined area.
Specifically, for example, (1) efforts aimed at maintaining and maintaining housing and improving performance, (2) efforts aimed at properly evaluating the asset value of housing, and (3) developing financial and distribution products. The "house dock" can be used for the efforts made, (4) housing brand, and efforts for the purpose of providing information.

In addition, the service provider G can also share OEM (Original Equipment Manufacturer) so as to utilize the "house dock" as its own service of the member construction company K. OEM elements include, for example, member management services, inspection apps, my pages, and the like. According to OEM, the technology of K's existing housing inspection engineers such as affiliated contractors can be effectively utilized.

FIG. 3 is a diagram showing a case where a person who performs periodic inspection work of a user's house is a service provider as an example of a scheme of “house dock”.

The basic scheme of "house dock" is (1) enrollment of user U, (2) implementation of regular inspection (for example, once a year), (3) request for maintenance remodeling work, (4) estimation of maintenance remodeling work. (5) Conclusion of contract, (6) Implementation of maintenance remodeling work (construction), (7) Payment of construction fee, (8) Accumulation of inspection results and construction contents as history information of the house Will be done.

In FIGS. 3A and 3B, the service provider G who provides the "house dock", the user U who uses the "house dock", and the service provider G are alliance partners, and the maintenance reform work is performed. The relationship with the builder B to perform is drawn.
Of these, FIG. 3A shows an example in which the service provider G directly receives an order for maintenance remodeling work from the user U as a contracting party as an example of the “house dock” scheme.
That is, in the scheme shown in FIG. 3A, the service provider G, which is the prime contractor, obtains an estimate of the maintenance remodeling work from the contractor B who is the partner, and causes the contractor B to perform the work.
Specifically, when the user U joins as a member of the "house dock" by paying the membership fee (step SS1), he / she can receive a regular inspection of the house H as a service of the "house dock" (step SS2). .. Periodic inspection is performed by service provider G. As a result of the periodic inspection, if it is determined that the house H has a problem that requires maintenance remodeling work, the user U requests the service provider G to perform the maintenance remodeling work (step SS3). ). The request for maintenance remodeling work in step SS3 is not a step of indicating a formal order, but a step of requesting the submission of an estimate. Upon receiving a request for maintenance remodeling work from user U, the service provider G requests the builder B to create an estimate (step SS4), and the builder B who is requested to make an estimate creates an estimate and provides the service. Submit to provider G (step SS5). The service provider G submits the estimate submitted by the builder B to the user U (step SS6). When the user U approves the contents of the estimate, the user U formally places an order for the maintenance reform work with the service provider G (step SS7). When the service provider G receives a formal construction order from the user U, the service provider G requests the contractor B to perform the construction (step SS8). The builder B carries out the construction based on the construction request from the service provider G, and when the construction is completed, reports to that effect to the service provider G (step SS9).

In FIG. 3 (B), as an example of the “house dock” scheme, the service provider G accepts the request for maintenance remodeling work, but the contractor B performs the sales and contract of the maintenance remodeling work. It is shown.
That is, in the scheme shown in FIG. 3B, the contractor B, who is the prime contractor, conducts business based on the request from the service provider G, concludes a contract with the user U, and carries out the construction. The builder B pays the order report, the construction report, and the referral fee to the service provider G.
Specifically, if you join as a member of the "house dock" by paying the membership fee (step SS11), you can receive regular inspections of the house H as a service of the "house dock" (step SS12). Periodic inspection is performed by service provider G. As a result of the periodic inspection, if it is determined that the house H has a problem that requires maintenance remodeling work, the user U requests the service provider G to perform the maintenance remodeling work (step SS13). ). Upon receiving the request for the maintenance reform work from the user U, the service provider G requests the builder B to perform the maintenance reform work (step SS14). The contractor B, who has been requested to perform the maintenance remodeling work, formally receives an order for the work from the user U by proactively performing sales to the user U, submitting an estimate, and the like (step SS15). When the contractor B formally receives an order for construction, the contractor B reports to that effect to the service provider G (step SS16). After that, when the construction is carried out, the builder B reports to the service provider G (step SS17) and receives the construction fee from the user U (step SS18). In addition, the builder B pays a predetermined referral fee to the service provider (step SS19).

4 and 5 are diagrams showing an example of a case where the person who performs the periodic inspection work of the user's house is not the service provider as an example of the scheme of the “house dock”.

FIG. 4 shows a service provider G who provides a "house dock", a user U who uses the "house dock", a contractor B who performs maintenance reform work as a partner of the service provider G, and a service provider. The relationship with the inspector C, who performs regular inspection work as a partner of G, is drawn.
Of these, Fig. 4 (A) shows, as an example of the "house dock" scheme, the periodic inspection is performed by the inspection company as the inspector C, the maintenance reform work contract is performed by the service provider G, and the construction is performed. An example of the case where the builder B performs it is shown.
Specifically, the user U can receive the service of the "house dock" when he / she becomes a member of the "house dock" by paying the membership fee (step SS21).
In the schemes shown in FIGS. 4 and 5, among the services of the “house dock”, services other than the periodic inspection of the house H are directly provided to the user U by the service provider G.
In addition, among the services of the "house dock", the service of the periodic inspection of the house H is performed by the inspection company as the inspector C as described above.
As a result of the periodic inspection by the inspector C (inspector), if it is determined that the house H has a defect to the extent that maintenance reform work is required, the user U will perform maintenance on the service provider G. Remodeling work is requested (step SS22). As described above, the request for maintenance remodeling work is not a step of indicating a formal order, but a step of requesting the submission of an estimate. Upon receiving a request for maintenance reform work from user U, the service provider G requests the builder B for an estimate (step SS23). The contractor B who is requested to make an estimate prepares an estimate and submits it to the service provider G (step SS24). The service provider G submits the estimate submitted by the builder B to the user U (step SS25), and then formally receives an order for maintenance reform work from the user U (step SS26). When the service provider G formally receives an order for maintenance remodeling work from user U, the service provider G requests the builder B to perform the maintenance remodeling work. When the builder B carries out the construction based on the construction request from the service provider G, the builder B reports to that effect to the service provider G (step SS27). The price of the maintenance reform work is paid by the user U to the service provider G (step SS28).

FIG. 4B shows an example of the scheme of the "house dock" in which the periodic inspection is performed by the inspection company as the inspector C, and the contract and construction of the maintenance remodeling work are performed by the contractor B. Has been done.
Specifically, the user U can receive the service of the "house dock" when he / she becomes a member of the "house dock" by paying the membership fee (step SS31).
As a result of the periodic inspection by the inspector C (inspector), if it is determined that the house H has a defect to the extent that maintenance reform work is required, the user U will perform maintenance on the service provider G. Remodeling work is requested (step SS32). Upon receiving a request for maintenance remodeling work from user U, the service provider G requests builder B to perform maintenance remodeling work (step SS33).
The contractor B, who has been requested to perform the maintenance remodeling work, formally receives an order for the work from the user U by proactively performing sales to the user U, submitting an estimate, and the like (step SS34). When the contractor B formally receives an order for construction, the contractor B reports to the service provider G to that effect (step SS35). After that, when the construction is carried out, the contractor B reports to the service provider G (step SS36) and receives the construction fee from the user U (step SS37). In addition, the builder B pays a predetermined referral fee to the service provider (step SS38).

FIG. 5 depicts the relationship between the service provider G who provides the "house dock", the user U who uses the "house dock", and the inspection company builder. The inspection company builder performs regular inspection work from the standpoint of inspector C as a partner of service provider G, and also performs maintenance reform work from the standpoint of builder B. That is, FIG. 5 shows an example in which the inspection company undertakes both periodic inspection and maintenance remodeling work.
Specifically, the user U can receive the service of the "house dock" when he / she becomes a member of the "house dock" by paying the membership fee (step SS41).
As a result of the periodic inspection by the inspection company as the inspector C, if it is determined that the house H has a defect to the extent that maintenance reform work is required, the user U will perform maintenance on the service provider G. Remodeling work is requested (step SS42). Upon receiving a request for maintenance remodeling work from user U, the service provider G requests the inspection company as the builder B to perform the maintenance remodeling work (step SS43).
The inspection company as the contractor B who has been requested to carry out the maintenance remodeling work officially receives an order for the work from the user U by proactively conducting sales to the user U and submitting an estimate (step SS44). .. When the inspection company formally receives an order for construction work as the contractor B, the inspection company reports to the service provider G to that effect (step SS45). After that, the inspection company as the builder B reports to the service provider G (step SS46) when the construction is carried out, and receives the construction fee from the user U (step SS47). In addition, the inspection company as the builder B pays a predetermined referral fee to the service provider (step SS48).

Next, with reference to FIG. 6, the configuration of the information processing system including the information processing system that realizes the provision of the above-mentioned service, that is, the server according to the embodiment of the information processing apparatus of the present invention will be described.
FIG. 6 is a diagram showing an example of a configuration of an information processing system including a server according to an embodiment of the information processing device of the present invention.

The information processing system shown in FIG. 6 is configured to include a server 1, a user terminal 2, and an inspector terminal 3.
The server 1, the user terminal 2, and the inspector terminal 3 are each connected to each other via a predetermined network N such as the Internet.

The server 1 is an information processing device managed by the service provider G, and executes various processes for realizing this service while appropriately communicating with each of the user terminal 2 and the inspector terminal 3.

Each of the user terminal 2 and the inspector terminal 3 is an information processing device operated by the user U and the inspector C, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.
Further, although not shown, a wearable terminal can be adopted as the inspector terminal 3. Further, a set of a small flying object such as a drone and a transmitter / receiver for maneuvering the small flying object can be adopted as the inspector terminal 3.

The user terminal 2 and the inspector terminal 3 each have the user terminal 2 and the inspector terminal 3 on which the dedicated application software (hereinafter referred to as "dedicated application") for the user of this service is installed. You can use this service by using it. For example, the above-mentioned "inspection application" is an example of a dedicated application.
Further, each of the user terminal 2 and the inspector terminal 3 is a book from a dedicated website (hereinafter referred to as "dedicated site") displayed by the browser functions of the user terminal 2 and the inspector terminal 3. You can also use the service.
In the following, unless otherwise specified, when the expression "user U operates the user terminal 2" means any of the following. That is, it means that the user U starts the dedicated application installed on the user terminal 2 and performs various operations, or uses the service from the dedicated site displayed by the browser function of the user terminal 2. ..
Further, when the expression "the inspector C operates the inspector terminal 3", it means any of the following. That is, it means that the inspector C activates the dedicated application installed on the inspector terminal 3 to perform various operations, or uses this service from the dedicated site displayed by the browser function of the inspector terminal 3. doing.

FIG. 7 is a block diagram showing an example of the hardware configuration of the server in the information processing system shown in FIG.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, and an output unit 17. A storage unit 18, a communication unit 19, and a drive 20 are provided.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The input unit 16 is composed of, for example, a keyboard or the like, and inputs various information.
The output unit 17 is composed of a display such as a liquid crystal display, a speaker, or the like, and outputs various information as images or sounds.
The storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like, and stores various data.
The communication unit 19 communicates with other devices (for example, the user terminal 2 and the inspector terminal 3 in FIG. 6) via the network N including the Internet.

A removable medium 30 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed.
In addition, the removable media 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the user terminal 2 and the inspector terminal 3 of FIG. 6 can also have basically the same configuration as the hardware configuration shown in FIG. 7. Therefore, the description of the hardware configuration of the user terminal 2 and the inspector terminal 3 will be omitted.

By collaborating with various hardware and various software of the server 1 of FIG. 7, it becomes possible to execute various processes including the defect determination process and the information generation process on the server 1. As a result, the service provider G can provide the above-mentioned service to the user U.
The "defect determination process" and the "information generation process" refer to various processes executed to provide the above-mentioned service.
Hereinafter, with reference to FIG. 8, a functional configuration for executing the defect determination process and the information generation process executed on the server 1 according to the present embodiment will be described.

FIG. 8 is a block diagram showing an example of a functional configuration for executing a defect determination process and an information generation process among the functional configurations of the information processing system including the server of FIG. 7.

As shown in FIG. 8, in the CPU 11 of the server 1, when the execution of the defect determination process is controlled, the acquisition unit 101, the determination unit 102, and the presentation unit 103 function. Further, when the execution of the information generation process is controlled, the management unit 104 functions.

Further, a member DB 181 and a housing DB 182 are provided in one area of the storage unit 18 of the server 1. Information about the members of the "house dock" (hereinafter referred to as "member information") is stored and managed in the member DB 181. The member information includes, for example, customer service history, proposal history, visit (negotiation) history, etc. for each member. The house DB 182 stores and manages the house information of each of one or more houses H as the target of the service of the "house dock". The housing information includes repair history for each house H, information on specifications and equipment, inspection history, and the like. In addition, one or more inspection image information is stored in the housing DB 182. The "inspection image information" means information including at least the data of the captured image obtained at the time of inspection of the determination target portion in the house H. In addition, the housing DB 182 stores information that contributes to one or more housing-related services. "Information that contributes to housing-related services" refers to information used to create documents for receiving various housing-related services (hereinafter referred to as "housing-related services"), including administrative services. .. The "information that contributes to housing-related services" includes the judgment result of the judgment unit 102, which will be described later. It contains information necessary for creating a damage assessment report for non-life insurance, determining damage, and preparing mortgage mortgage management materials.

The acquisition unit 101 acquires the data of the captured image such as a photograph obtained at the time of inspection of the determination target portion of the detached house H owned by the user U as the inspection image information. The inspection image information acquired by the acquisition unit 101 is stored and managed in the housing DB 182.

Based on the inspection image information acquired by the acquisition unit 101, the determination unit 102 determines whether or not there is a defect in the determination target portion and, if there is a defect, the content of the defect. Here, the "defect" includes visually determinable contents such as the size and depth of cracks or deterioration of coating.

The presentation unit 103 presents the inspection support information to the inspector C to support the inspector C who inspects the determination target portion of the detached house H owned by the user U. The specific method when the presenting unit 103 presents the inspection support information to the inspector C is not particularly limited, and any method can be used as long as the inspector C can effectively utilize the inspection support information. It may be adopted. For example, a method of displaying the inspection support information on the inspector terminal 3 may be adopted, or a method of handing the inspection support information printed on a paper medium to the inspector C may be adopted.

The management unit 104 manages the information including the determination result of the determination unit 102 so as to be utilized as information contributing to the housing-related service.
Specifically, the management unit 104 stores and manages the above-mentioned "information contributing to housing-related services" in each of the member DB 181 and the housing DB 182. As a result, it is possible to manage the information necessary for creating a disaster certificate, creating a damage assessment report for non-life insurance, determining damage, and creating mortgage mortgage management materials.

Next, an example of using the “house dock” will be described with reference to FIG.
FIG. 9 is a diagram showing an example of utilization of the “house dock” to which this service is applied.

In FIG. 9, the service provider G and the affiliated construction company K, which are the service providers of the “house dock”, the new / condominium business operator D that supplies custom-built houses and condominiums, and the newly built house H1. The user U1 as the old owner, the user U2 as the new owner of the house H1, and the real estate company R, which is an intermediary for buying and selling the house H1, are drawn.
The service provider G and the affiliated construction company K attach the "house dock" service to the newly built house H1 (step SS51). User U1 purchases a newly built house H1 with the service of "house dock" (step SS52). As a member of the "house dock", the user U1 carries out maintenance and management of the house H1 and requests maintenance reform work according to a proposal from an inspector (for example, a service provider, a member construction shop, etc. K) (step SS53). ). After that, the user U1 sells the aged house H1 to the user U2 for relocation (step SS54).
The user U2 requests the new construction / sales business operator D to rebuild the house H1 purchased from the user U1 (step SS55). The service provider G and the affiliated construction company K attach the "house dock" service to the newly built house H1 (step SS56). As a member of the "house dock", user U2 carries out maintenance and management of the house H1 after rebuilding, and requests maintenance and remodeling work in response to suggestions from inspectors (for example, service providers, affiliated contractors, etc. K). (Step SS57).
In this way, according to the "House Dock", by continuing to manage one house H1, we can sell and provide mediation, remodeling, rebuilding, insurance and other services related to house H. can do.
That is, the "house dock" is one of the means for continuously maintaining and managing one house H1 so that the one house H can be inherited for many generations. From that point of view, "rebuilding" shown in FIG. 9 is not the same house H1, but it is a necessary option for passing on one house H to multiple generations.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the range in which the object of the present invention can be achieved are included in the present invention. Consider it as.

For example, in the above-described embodiment, whether or not a defect has occurred in the house H is determined based on information that can be visually recognized by the inspector C, but the inspection image information that is the basis of the determination includes, for example, X-rays. It is possible to include information that cannot be visually recognized by the inspector C, such as information indicating the internal conditions of the walls and pillars of the house H using the above.

Further, for example, in the above-described embodiment, the inspection image information is described on the premise of a photograph (still image), but is not limited to the photograph (still image) and may be a moving image.

Further, for example, various information stored and managed in each of the member DB 181 and the housing DB 182 in FIG. 8 can be utilized as big data by accumulating and accumulating in addition to the utilization destination in the above-described embodiment. You can also do it.

Further, for example, it is possible to store and manage the data of the captured image showing the defect status of the determination target portion in the housing DB 182.

For example, in the above-described embodiment, the information processing system is applied to the "house dock", but the application destination is not particularly limited to this. For example, the information processing system to which the present invention is applied is generally applicable to services involving inspection of determination target points in various types of buildings such as buildings and condominiums, regardless of the house.

Further, for example, the system configuration shown in FIG. 6 and the hardware configuration of the server 1 shown in FIG. 7 are merely examples for achieving the object of the present invention, and are not particularly limited.

Further, for example, the functional block diagram shown in FIG. 8 is merely an example and is not particularly limited. That is, it is sufficient that the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. ..

Further, for example, the location of the functional block is not limited to FIG. 8, and may be arbitrary.
For example, in the example of FIG. 8, the above-mentioned defect determination process and information generation process are configured to be performed on the server 1 side, but the present invention is not limited to this. For example, at least a part of the defect determination process may be performed on the inspector terminal 3 side on which the inspection application is installed.
That is, the functional blocks required for executing the defect determination process and the information generation process are configured to be provided on the server 1 side in FIG. 8, but this is only an example. At least a part of the functional blocks arranged on the server 1 side may be provided on the inspector terminal 3 side or the user terminal 2 side.

Further, for example, the series of processes described above can be executed by hardware or software.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When a series of processes are executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware.
Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

The recording medium containing such a program is not only composed of a removable medium (not shown) distributed separately from the device main body in order to provide the program to the user or the like, but also advertises in a state of being preliminarily incorporated in the device main body. It is mainly composed of provided recording media and the like.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.
Further, in the present specification, the term of the system shall mean an overall device composed of a plurality of devices, a plurality of means, and the like.

In summary, the information processing apparatus to which the present invention is applied need only have the following configuration, and various various embodiments can be taken.
That is, the information processing device to which the present invention is applied (for example, the server 1 in FIG. 8) is
An acquisition means (for example, acquisition unit 101 in FIG. 8) for acquiring the data of the captured image obtained at the time of inspection of the determination target portion in the building (for example, the detached house H in FIG. 1) as inspection image information.
Based on the inspection image information acquired by the acquisition means, it is determined whether or not there is a defect in the determination target portion, and the content of the defect (for example, the size and depth of the crack) when it is determined that the defect is present. Judgment means (for example, determination unit 102 in FIG. 8) for determining about visually determinable contents such as deterioration of paint, and
To be equipped.

As a result, based on the data of the captured image obtained at the time of inspection of the judgment target part in the building, it is judged whether or not there is a defect in the judgment target part and the content when it is determined that there is a defect. And are done.
As a result, at least part of the inspection work can be automated.

Further, as information for supporting the inspector (for example, the inspector C in FIG. 6) who performs the inspection, the presenting means (for example, FIG. 8) presenting the information regarding the determination target location (for example, inspection support information) to the inspector. Presentation unit 103)
Can be further prepared.

As a result, information on the determination target location is presented to the inspector, so that anyone can efficiently perform high-quality inspection work without relying on the inspector's knowledge and skill.

In addition, management means (for example, management unit 104 in FIG. 8) that manages information including the determination result of the determination means so as to be utilized as information contributing to housing-related services.
Can be further prepared.

As a result, the determination result of the presence or absence of a defect in the determination target portion can be utilized as information contributing to the housing-related service.
The "management" by the management means also includes holding and managing the data sent from the terminal side such as a smartphone to the server side on the server side.

1 ... server, 2 ... user terminal, 3 ... inspector terminal, 11 ... CPU, 12 ... ROM, 13 ... RAM, 14 ... bus, 15 ... input Output interface, 16 ... Input unit, 17 ... Output unit, 18 ... Storage unit, 19 ... Communication unit, 20 ... Drive, 30 ... Removable media, 101 ... Acquisition unit , 102 ... Judgment unit, 103 ... Presentation unit, 104 ... Management department, 181 ... Member DB, 182 ... Housing DB, G ... Service provider, U ... User, K ... Member construction shop, C ... Inspector, B ... Builder, H ... Housing, D ... New construction / sales business, R ... Real estate business, N ...・ Network, SS ・ ・ ・ Each step

Claims (5)

A first building, in each of the said second building after the rebuilding when the first building was rebuilt, the data of a captured image obtained at the time of inspection of the determination target portions, inspections Acquisition means to acquire each as image information,
Based on the inspection image information acquired by the acquisition means, a determination means for determining the presence or absence of a defect in the determination target portion and determining the content of the defect when it is determined to have the defect.
A predetermined proposal based on the determination result of the determination means is given to each of the first user who acquires the first building and the second user who acquires the first building or the second building. Providing means to be provided at a predetermined timing and
Information processing device equipped with. As information for supporting the inspector who performs the inspection, a presenting means for presenting the information regarding the determination target location to the inspector is further provided.
The information processing device according to claim 1. The information including the determination result of said determining means further comprises managing means for managing, as utilized as information that contributes to Home Services,
The information processing device according to claim 1 or 2. In the information processing method executed by the information processing device
A first building, in each of the said second building after the rebuilding when the first building was rebuilt, the data of a captured image obtained at the time of inspection of the determination target portions, inspections The acquisition steps to acquire each as image information,
Based on the inspection image information acquired by the processing of the acquisition step, a determination step of determining the presence or absence of a defect in the determination target portion and determining the content of the defect when it is determined to have the defect. When,
A predetermined proposal based on the determination result in the determination step is provided to each of the first user who acquires the first building and the second user who acquires the first building or the second building. Providing steps to be provided at a predetermined timing and
Information processing methods including. On the computer
A first building, in each of the said second building after the rebuilding when the first building was rebuilt, the data of a captured image obtained at the time of inspection of the determination target portions, inspections The acquisition steps to acquire each as image information,
Based on the inspection image information acquired by the processing of the acquisition step, a determination step of determining the presence or absence of a defect in the determination target portion and determining the content of the defect when it is determined to have the defect. When,
A predetermined proposal based on the determination result in the determination step is provided to each of the first user who acquires the first building and the second user who acquires the first building or the second building. Providing steps to be provided at a predetermined timing and
A program that executes control processing including.

Images