JP2013235547A - Method of allowing user of vehicle and maintenance company to interactively share information on maintenance status and condition of said vehicle - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an efficient and precise maintenance environment which allows a user of a vehicle to share, with a maintenance company requested to maintain the vehicle, maintenance information necessary to drive safely, comfortably and economically and to exercise responsibility for maintenance and control required by law.SOLUTION: A user who needs maintenance of a vehicle and a vehicle maintenance company providing the maintenance utilize a Web program allowing them to interactively share necessary vehicle maintenance information via the Internet, and exchange the maintenance information on the vehicle without a time lag.

Description

  According to the present invention, a user who needs maintenance of a vehicle and a vehicle maintenance company that provides the maintenance perform easy and balanced exchange of accurate unprecedented accurate information over the Internet. It relates to a method for realizing an unprecedented maintenance environment.

In Japan, the Road Transport Vehicle Law Chapter 4 Obligations for Inspection and Maintenance of Users Article 47 “Automobile users shall inspect the automobile by conducting inspections and maintenance as necessary. It must be maintained to meet safety standards. "
In other words, the user is obliged to perform inspections and maintenance based on safety standards as necessary.

  Also, in Chapter 4, Article 47-2 of the same Chapter, “Vehicle users should inspect the items that should be inspected on a daily basis at an appropriate time determined from the mileage of the vehicle, the condition during operation, etc. "If the vehicle does not conform to the safety standards or does not conform to it as a result of the inspection, the necessary maintenance must be performed." Therefore, the user needs to check and always recognize the condition of the car he owns.

Legal obligations include “daily inspection” and “periodic inspection”. Article 48 of the Road Transport Vehicle Law "Users of automobiles (excluding small special automobiles) inspect automobiles according to technical standards stipulated by the Ordinance of the Ministry of Land, Infrastructure, Transport and Tourism according to the timing of automobile inspection, the type and use of automobiles, etc. The user is obliged to perform regular inspections.
However, inspections that meet the technical standards in the contents of “periodic inspections” involve disassembly and maintenance. In reality, this can only be done by car maintenance companies that have a certified maintenance factory designated by the government.

  In addition, automobile users are obliged to keep an inspection and maintenance record book describing the results of this “regular inspection” in the vehicle (Article 49 of the Road Transport Vehicle Law). This inspection record book with maintenance will be carried out by the car mechanic as described above, and the user has no choice but to entrust the mechanic.

In this way, users are legally obligated as safety management responsibilities such as “vehicle inspection” in addition to the above, but even if there are no legal restrictions, the users are fundamentally safe at all times. I want to.
The reason for this is that there is a civil safety responsibility for other vehicles and pedestrians operating on the road, and there is an inconvenience to other vehicles that interferes with other traffic due to deficiencies or breakdowns in the cars that they drive. This is because we don't want to spend money or make progress on compensation issues.

At the same time, users always want to maintain as economically as possible.
Nowadays, Japan is reaching a mature stage due to population decline. In this mature society, people are more interested in life and ecology than ever before. Automobiles are also popular among eco-cars with low fuel consumption, and the period of ownership of automobiles has been increasing year by year.
The user knows that daily inspection and maintenance are indispensable in order to continue riding in a car for a long time. Overlooking small malfunctions and abnormalities will eventually lead to a large economic burden. It is natural to want to avoid this.

On the other hand, mechanics that provide maintenance are also taking advantage of the maintenance management responsibility of automobile users from the standpoint of disassembly and maintenance business based on the license and approval system. As a result, it is undeniable that the owner, who is a consumer, is causing insufficient explanation and lack of reliability for maintenance.
Future mechanics will not only provide maintenance due to the market environment, such as a decrease in the number of consumer car owners, but will also improve convenience related to car maintenance and improve user satisfaction and trust. It is necessary to raise the feeling.

The user has a major responsibility in the maintenance and maintenance of the vehicle that meets the inspection and maintenance standards. However, inspection and maintenance and security standards are difficult to understand because there are many specialized fields that are difficult for users to understand, and they are inversely proportional to the ease of vehicle maneuverability in recent years.
In addition, it has become even more difficult to understand the recent increase in the types of vehicles that require a lot of specialized knowledge, including low fuel consumption hybrid vehicles and electric vehicles.
In other words, in order for the user to fulfill the responsibility for inspection maintenance and maintenance management that conforms to safety standards, there are many cases where disassembly and maintenance are involved, and it is necessary to ask the car maintenance company for itself.

As described above, unfortunately, with the current system, the inspection and maintenance of automobiles can only be entrusted to a maintenance company, and the user is obliged to follow the opinion of the automobile maintenance company who is familiar with the field of work and costs. In addition, by leaving it to the maintenance company, information on the state and condition of the vehicle is stored only at the maintenance company side that provides the maintenance.
As a result, the maintenance company can use the maintenance status of the automobile preferentially. The maintenance of automobiles related to maintenance and management tends to become more convenient for mechanics, and there is a high possibility that maintenance will be excessive due to the responsibility after maintenance work.
On the other hand, even if the maintenance company is responsible for the maintenance work of the car itself, it is not responsible for maintenance, and the user may not always obtain the necessary information for maintenance from the maintenance company. It is thought that necessary inspection and maintenance will be neglected.

Originally, it is the user who needs the information on the maintenance state and the situation of the car most, and the user should make a judgment based on the information.
On the other hand, mechanics build a profit structure as a business operator with the view that they are part of the responsibility for ensuring the safety of users and the view as a business operator based on the records of individual automobiles. We should find a direction that can be aimed at.
Even in view of this, it is necessary for the user to have an environment in which the right to manage the vehicle can be exercised, and for the maintenance company to provide maintenance, an environment in which reliable, safe and sound business operations can be performed based on trust.

  In addition, it is not always easy for a user to use a car after understanding the details of each type of vehicle and maintenance and inspection. The characteristics for each vehicle are also difficult to understand for the user. Or, even for simple inspections and maintenance, it is impossible to identify the location of the failure without sharing information held by the maintenance company.

Maintenance information necessary for automobile users to fulfill their responsibilities for legal maintenance and to drive safely, comfortably, and economically must be self-managed. Collaboration with maintenance companies is essential.
However, it is difficult for the user to share the vehicle maintenance information with the contractor who requests maintenance. Therefore, there is a problem that it is difficult to realize an accurate maintenance environment without waste.

  The present invention allows automobile users to fulfill their legal social obligations and store the automobile maintenance information required for safe, comfortable and economical driving only within the organization of the maintenance company. By establishing a Web program that can be shared in both directions via the Internet, users who receive maintenance related to automobiles and automobile maintenance companies that provide maintenance can obtain or provide maintenance information on the relevant automobiles without a time lag. In the centralized information management, the current maintenance status and state information of the car concerned can be understood from each other so that an accurate maintenance environment without waste can be realized.

According to the present invention, the maintenance state and situation of a car, which has been on the maintenance company side and cannot be shared with the user, is unified information so that the user can obtain information anytime and anywhere from the information terminal via the Internet.
By creating an environment that unifies the status and situation of maintenance, the user is encouraged to voluntarily maintain, and the maintenance contractor side also eliminates the maintenance of selfishness in one-way information management. . As a result, it is possible to build a trusting relationship between the user and the maintenance company for the maintenance cycle, which is the maintenance period, to realize an accurate car maintenance without waste, and at the same time, it is possible to ensure safety in road operation.

In this way, the user can be interested in the current situation of his vehicle, take responsibility for safety to the society and create an environment as a good driver. In the future, the maintenance can be performed under conditions where demand and supply are balanced even if the user's understanding is not obtained, and it is possible to grasp the maintenance time with each other and share a reliable maintenance schedule It is possible to secure the safety in road operation.
In addition, by sharing information on the inspection and maintenance status and status of a single vehicle between the vehicle user and the maintenance company, even if the user is placed in an unexpected situation, the present invention can be actively applied. It is thought to be utilized.

This will be described with reference to examples.
Conventionally, many users do not have much knowledge about the appropriate maintenance state and maintenance time even if they understand the necessity of maintenance and maintenance responsibility to some extent. Therefore, we will accept the result of the provision of the convenience of the maintenance company by providing one-sided information that is suggested by the familiar maintenance company, and also the results of the regular periodic inspections left to the maintenance company.
The maintenance company is in that situation and is in a position where it is extremely easy to collect and update information on the appropriate maintenance status and situation of the car. With the development of maintenance software in recent years, the record can be kept on the computer and the history of maintenance can be easily grasped. However, these pieces of information are only accumulated in the store where maintenance has been performed, and the user cannot contact the information.
On the other hand, the user's fuel economy and sensory discomfort, which is information such as maintenance and change of the state that the user obtains when using the car, and the results of the "daily inspection" are information that is useful for the maintenance situation of the car. is there. However, it is not easy to always convey this effective information to the maintenance company and share it.

Therefore, a web program that is easy to understand for each other in the Internet environment that is accessed using personal computers, tablet computers, mobile phones, etc., which are information terminals that users and car maintenance companies use on a daily basis, provides maintenance information for the car. Is disclosed. By this method, the user and the maintenance company can easily exchange information by sharing the vehicle information.
The maintenance company, when requested for maintenance, owns the specialized state and situation of the car with its own personal computer etc., and the user has his own mobile phone and personal computer, confirming the maintenance situation of the car, etc. You can input information, understand the status of maintenance, and manage the situation.

This Web program is a vehicle management database. In this system, information on automobiles is shared mainly by "daily inspection" and "statutory 1" defined by the Road Transport Vehicle Law as a safety standard for which users are obligated. The four items are “Year Inspection”, “Legal 2-year Inspection”, and “Vehicle Inspection”.
By confirming these items with each other, the maintenance company and the user confirm each other, enter the records of the maintenance that meets the inspection standards at the appropriate time, and open to the public, so that the maintenance company and the user I can understand the situation completely.

  Also, in this Web program, the expression of inspection maintenance items such as “daily inspection”, “statutory one-year inspection”, “statutory two-year inspection”, “vehicle inspection”, and safety standard items are expressed in technical terms that are difficult for users to understand. Reviewed the way it will be. This makes it possible for car mechanics to update their work using technical terms, and for users to write about inspection work using expressions that they use on a daily basis. By making it compatible, it can also serve as a communication interface.

Furthermore, based on the results of inspection points, the current state of the car can be grasped. This makes it possible to identify necessary maintenance, and the Web program can generally predict when maintenance will be performed.
In other words, the current state of the car and the status of maintenance and management schedules are based on new information by constantly renewing management information between users and car mechanics, and at any time in the future. This makes it possible to retrieve information.

By using this method, automobile users can achieve maintenance and meet desired safety, comfort, and economy in accordance with the legal standards of automobile safety. Therefore, an accurate maintenance environment can be realized without waste.
In addition, the maintenance company can not only provide maintenance, but also improve convenience related to the maintenance of the car, and increase the satisfaction and reliability of the user.

Hereinafter, it demonstrates according to a figure.
FIG. 1 is a schematic block diagram showing a connection with a user's Internet terminal (a) and an automobile maintenance company's Internet terminal (b), centering on a server (c) via the Internet.
The web program (vehicle management database type program) of the server (c) is connected to the web server control means based on the input data control means and the output data control means.
The web server control means having the program storage file is connected to the storage files such as customer information, customer vehicle information, vehicle state information, and vehicle future information by the database server control means having the common database storage file.
This allows the user to obtain the necessary vehicle maintenance status and status as almost complete information. In addition, an automobile maintenance company can perform control necessary for input / output of the latest information together with the user. In other words, the user and the maintenance company can output information bidirectionally in a Web program based on the vehicle number of the automobile that they want to manage.
With this Web program, the maintenance contractor can input information confirmation and information update at any time when the maintenance is requested, and when the user usually notices or conducts daily inspection.

Fig. 2 shows the contents of "daily inspection", "statutory 1-year inspection", "statutory 2-year inspection", and "inspection", which are information contents shared by users and maintenance companies in the Web program. Fig. 5 is a schematic diagram of an interface function for technically and easily expressing to a user.
In order to accurately record and update the state and situation of a car, expressions that are easy for the mechanic and user to use are necessary. To make it easier for each other to understand, the expressions must match each other.
In this Web program, specialized expressions and easy-to-understand expressions can be interfaced for each item, thereby realizing an environment in which mechanics and users can obtain accurate information in car maintenance management.

FIG. 3 shows the contents period for sharing information between the maintenance company and the user in an easy-to-understand manner according to the state and situation of the automobile as a result of checking and inputting the state of the automobile by the user and the maintenance company in the Web program. Is the basic screen that can list.
In (d), the items of information sharing “maintenance and management” “daily inspection”, “statutory 1-year inspection”, “statutory 2-year inspection”, and “vehicle inspection” are arranged, and the items (j) are expressed as a graph next to the items. There is a time axis.
This time axis represents (e) as the present, the past is represented on the left, and one year later at the time of (f). The right side shows the future, and the point (g) indicates one year ahead.

When a user and an automobile maintenance company inspect items that are information contents sharing maintenance management and input the current state, the future predicted maintenance time of (i) is automatically created. Items that share the state of the automobile are parts of the automobile (parts that are considered to deteriorate due to their characteristics).
In this regard, there are many cases where the time of deterioration is predicted mainly by the manufacturing company, and it is easy to set this prediction period for each item.
For example, regarding the tire, it is considered that the approximate replacement time can be specified by the depth of the remaining groove that the wear time can be determined to some extent.
In (h), when a deteriorated part or the like is replaced, the environment in which the user and the maintenance shop can input the fact is accurately reflected in the Web program, and (i) the future predicted maintenance time becomes more accurate. .

The user has a major responsibility in the inspection and maintenance and maintenance that meets the safety standards in the Road Transport Vehicle Law determined to drive the car safely.
Furthermore, in the future, as Japan's population declines faster and heads for a mature society with a declining birthrate and an aging population, Japan will seek more life-saving and more economical-oriented (ecology) than ever before in order to reduce the burden on households. It is thought that it becomes. In fact, the period of time that automobiles are held has become longer, and valuing things and using them for a long time are important issues in the future society.
Based on this situation, with this method, the user can manage the vehicle independently without leaving the vehicle to the maintenance company, and both the maintenance company and the user fulfill their responsibilities accurately. be able to.
Against the background of various conditions that change with society, the desire for voluntary maintenance of car users is derived, and this method can be useful for car use for a long time.

  On the other hand, mechanics are not only providing maintenance, but are also involved in maintaining the car in this way, which is easy to work with the owner even in a market environment such as a decrease in the number of car owners who are consumers. It is possible to improve convenience and enhance user satisfaction and reliability.

A Web program (vehicle management database type program) that is easy to understand for each other in an Internet environment that is accessed using a personal computer, a tablet personal computer, a mobile phone, or the like, which is an information terminal used daily by users and maintenance companies, is prepared.
When the maintenance service is requested by the user, the maintenance company collects and updates information on the prepared Web program and the appropriate maintenance state and maintenance time of the vehicle.
On the other hand, the user inputs or updates information such as maintenance and change of the state obtained when the car is used and the result of “daily inspection”.

  In order to share automobile information in this Web program, the “daily inspection”, “statutory one-year inspection” and “statutory two-year inspection” stipulated mainly by the Road Transport Vehicle Act as a safety standard for which the user is obligated It is possible to collect and communicate information on the four items "vehicle inspection".

Also, in this Web program, the expression of inspection maintenance items such as “daily inspection”, “statutory one-year inspection”, “statutory two-year inspection”, “vehicle inspection”, and safety standard items are expressed in technical terms that are difficult for users to understand. The mechanics use technical terms, and users can express words that are easy to understand, but the vocabulary can be interchanged within the program, which also serves as a communication interface. .
Furthermore, by making it possible to grasp the current state of the vehicle based on the result of the inspection location, necessary maintenance can be specified, and the Web program can generally predict when to perform the maintenance. In other words, the state and situation of the car, and the maintenance schedule are clear at any time.
Thus, by disclosing the maintenance information of the vehicle, the user and the maintenance company can easily exchange information by sharing the vehicle information, and the history of maintenance can be easily shared.

  It is a schematic block diagram of the present invention.   FIG. 5 is a conceptual diagram for interfacing specialized items of a maintenance company and items easy for a user to understand in the management items of an automobile to be maintained and managed according to the present invention.   FIG. 5 is a screen for confirming the state and status of a vehicle as a result of a maintenance engineer and a user inputting each other in the management items of a vehicle to be maintained and managed, and future predictions in the present invention.

Claims (1)

In a centralized information management system in which users and maintenance contractors can obtain and provide maintenance information on the relevant vehicle without any time lag, using a Web program that allows two-way sharing of necessary vehicle maintenance information via the Internet. A method to realize an appropriate maintenance environment without waste, characterized by mutual understanding of maintenance status and status information.

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