JP2016045784A - Order registration processing system and order registration processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order registration processing system and an order registration processing program allowing plural customers to easily order for commodities using a single order registration processing system.SOLUTION: The order registration processing system includes: an input/output section for inputting/outputting information; a commodity master that stores information relevant to the commodities on the commodity basis; an imaging unit that takes images of faces of the customers who look at a menu screen for ordering commodities displayed on the input/output section; and a control unit that controls the input/output section to display the number of display menu screens equivalent to the number of the faces of the customers associating with the direction based on the number of faces of the customers and the direction which is recognized based on the images taken by the imaging unit.SELECTED DRAWING: Figure 14

Description

  Embodiments described herein relate generally to an order registration processing apparatus and an order registration processing program.

  In recent years, for example, a system in which a customer orders a product by himself using a tablet-type order registration processing apparatus in a restaurant has been introduced.

  This tablet type terminal displays a menu on a display device such as a touch panel, inputs an order in accordance with an instruction from a customer, and transmits the input order to the order entry system.

  The order entry system displays the received order on the kitchen terminal in the kitchen, and instructs the cook person to cook the ordered product.

  This system has the advantage that a variety of products can be presented to the customer with a simple operation. However, the conventional order registration processing apparatus can display only one menu per unit, and when a plurality of customers place orders using one order registration processing apparatus, they must operate in order. As a result, the ordering operation is troublesome for the customer.

JP 2011-170799 A

  Accordingly, there is a need for an order registration processing apparatus and an order registration processing program that allow a plurality of customers to easily order products using a single order registration processing apparatus.

  In order to solve the above-described problem, an embodiment of the present invention provides an input / output unit that inputs / outputs information, a product master that stores information on the product for each product, and a product displayed on the input / output unit. Based on the number and direction of the customer's faces recognized based on the image captured by the image capturing unit and the image capturing unit that looks into the menu screen for ordering the menu screen, the number of customer faces An order registration processing device is provided that includes a control unit that displays on an input / output unit in correspondence with only the direction.

It is a block diagram which shows the structure of the order processing system containing an order registration processing apparatus. It is a block diagram which shows the structure of a POS terminal. It is a block diagram which shows the structure of a management terminal. It is a block diagram which shows the structure of an order terminal. It is a block diagram which shows the structure of a handy terminal. It is a block diagram which shows the structure of an order server. It is a block diagram which shows the structure of a kitchen terminal. It is a top view of an order terminal. It is a figure which shows the data structure of a goods master. It is a figure which shows the data structure of a transaction file. It is a figure which shows the data structure of an order file. It is a flowchart which shows operation | movement of an order processing system. It is a figure which shows the example of a menu screen. It is a figure which shows the example of the three menu screens displayed on an order terminal input / output part.

  Hereinafter, an embodiment of an order registration processing apparatus and an order registration processing program will be described in detail with reference to the drawings.

  FIG. 1 is a block diagram showing a configuration of an order processing system including an order registration processing apparatus. As shown in FIG. 1, the order processing system includes a POS (point of sales) terminal 10, a management terminal 20, an order terminal 30 that is an order registration processing device, a handy terminal 40, an order server 50, and a kitchen terminal. 60. The order processing system is used in restaurants such as restaurants.

  The POS terminal 10, the order server 50, and the kitchen terminal 60 are connected to each other via a communication line such as a LAN (local area network) 1. Furthermore, the management terminal 20, the order terminal 30, and the handy terminal 40 are connected to each other via the wireless router 2 connected to the LAN1.

  The POS terminal 10 registers and processes sales information, and performs accounting for each transaction. The sales information includes information on the sales details of the product for each customer.

  The management terminal 20 is used by the manager of the store, and displays the progress of cooking, staffing, the seating status of customers, and the like.

  The order terminal 30 is arranged in each table of customers, displays a menu, and accepts input of orders from customers. The order terminal 30 transmits the input order information to the order server 50.

  The handy terminal 40 is a terminal for a store clerk. The handy terminal 40 not only inputs an order but also inputs a check-in that is registration of the customer's visit to the store and a completion of the distribution of the product ordered by the customer.

  The handy terminal 40 transmits the input information to the order server 50.

  The order server 50 transmits a cooking instruction to the kitchen terminal 60 based on the received order information. When the completion of the arrangement is received from the handy terminal, the order information is transmitted to the POS terminal 10 as sales information.

  The kitchen terminal 60 outputs a cooking instruction based on the order information received from the order server 50.

  The order terminal 30 transmits an order for a product designated from the order history to the order server 50.

  FIG. 2 is a block diagram showing the configuration of the POS terminal 10. As illustrated in FIG. 2, the POS terminal 10 includes a POS control unit 101, a POS storage unit 102, a POS input / output unit 103, and a POS communication unit 104.

  The POS control unit 101 includes a CPU (central processing unit) that is an arithmetic device.

  The POS storage unit 102 includes a storage device such as a memory and a hard disk drive. The POS storage unit 102 stores a product master 102A and a transaction file 102B.

  The POS storage unit 102 stores an order registration processing program, and the POS control unit 101 sequentially reads and executes the order registration processing program from the POS storage unit 102.

  The product master 102A stores product information including a product name and a unit price for each product ID uniquely assigned to a product.

  The transaction file 102B stores the sales information received from the order server 50 for each transaction.

  The POS input / output unit 103 includes input / output devices such as a display, a keyboard, and a mouse.

  The POS communication unit 104 connects to the LAN 1 and performs communication.

  FIG. 3 is a block diagram showing the configuration of the management terminal 20. As illustrated in FIG. 3, the management terminal 20 includes a management terminal control unit 201, a management terminal storage unit 202, a management terminal input / output unit 203, and a management terminal communication unit 204.

  The management terminal control unit 201 includes a CPU that is an arithmetic device.

  The management terminal storage unit 202 includes a storage device such as a memory and a hard disk drive. The management terminal storage unit 202 stores an order registration processing program, and the management terminal control unit 201 sequentially reads the order registration processing program from the management terminal storage unit 202 and executes it.

  The management terminal input / output unit 203 includes input / output devices such as a display, a keyboard, and a mouse.

  The management terminal communication unit 204 connects to the LAN 1 via the wireless router 2 and performs communication.

  FIG. 4 is a block diagram illustrating a configuration of the order terminal 30. As shown in FIG. 4, the order terminal 30 includes an order terminal control unit 301, an order terminal storage unit 302, an order terminal input / output unit 303, an order terminal communication unit 304, and an order terminal imaging unit 305. .

  The order terminal control unit 301 includes a CPU that is an arithmetic device.

  The order terminal storage unit 302 includes a storage device such as a memory and a hard disk drive. The order terminal storage unit 302 stores a product master 302A that stores the same contents as the product master 102A and an order input file 302B that stores order information.

  The order terminal storage unit 302 stores an order registration processing program, and the order terminal control unit 301 sequentially reads and executes the order registration processing program from the order terminal storage unit 302.

  The order terminal input / output unit 303 includes an input / output device such as a touch panel, for example.

  The order terminal communication unit 304 connects to the LAN 1 via the wireless router 2 and performs communication.

  The order terminal imaging unit 305 can use a CCD camera, for example, and looks into the menu displayed on the order terminal input / output unit 303 on the surface of the order terminal 30 on which the order terminal input / output unit 303 is installed. It is arranged at a position where the customer's face can be imaged.

  The order terminal 30 can be a computer, particularly a tablet terminal. The order terminal 30 can also use a so-called communication table having the order terminal input / output unit 303 on the top plate portion of the table.

  FIG. 5 is a block diagram showing a configuration of the handy terminal 40. As shown in FIG. 5, the handy terminal 40 includes a handy terminal control unit 401, a handy terminal storage unit 402, a handy terminal input / output unit 403, and a handy terminal communication unit 404.

  The handy terminal control unit 401 includes a CPU that is an arithmetic device.

  The handy terminal storage unit 402 includes a storage device such as a memory and a hard disk drive. The handy terminal storage unit 402 stores a product master 402A that stores the same contents as the product master 102A, and an order input file 402B that stores order information.

  The handy terminal storage unit 402 stores an order registration processing program, and the handy terminal control unit 401 sequentially reads and executes the order registration processing program from the handy terminal storage unit 402.

  The handy terminal input / output unit 403 includes input / output devices such as a touch panel, a display, and a keyboard.

  The handy terminal communication unit 404 connects to the LAN 1 via the wireless router 2 and performs communication.

  FIG. 6 is a block diagram illustrating a configuration of the order server 50. As shown in FIG. 6, the order server 50 includes an order server control unit 501, an order server storage unit 502, an order server input / output unit 503, and an order server communication unit 504.

  The order server control unit 501 includes a CPU that is an arithmetic device.

  The order server storage unit 502 includes a storage device such as a memory and a hard disk drive. The order server storage unit 502 stores an order file 502A for storing order information.

  The order server storage unit 502 stores an order registration processing program, and the order server control unit 501 sequentially reads out and executes the order registration processing program from the order server storage unit 502.

  The order server input / output unit 503 includes input / output devices such as a display, a keyboard, and a mouse.

  The order server communication unit 504 connects to the LAN 1 and performs communication.

  FIG. 7 is a block diagram illustrating a configuration of the kitchen terminal 60. As shown in FIG. 7, the kitchen terminal 60 includes a kitchen terminal control unit 601, a kitchen terminal storage unit 602, a kitchen terminal input / output unit 603, and a kitchen terminal communication unit 604.

  The kitchen terminal control unit 601 includes a CPU that is an arithmetic device.

  The kitchen terminal storage unit 602 includes a storage device such as a memory and a hard disk drive. The kitchen terminal storage unit 602 stores an order file 602A that stores order information.

  The kitchen terminal storage unit 602 stores an order registration processing program, and the kitchen terminal control unit 601 sequentially reads and executes the order registration processing program from the kitchen terminal storage unit 602.

  The kitchen terminal input / output unit 603 includes input / output devices such as a display, a keyboard, and a mouse.

  The kitchen terminal communication unit 604 connects to the LAN 1 and performs communication.

  FIG. 8 is a plan view of the order terminal 30. As shown in FIG. 8, the order terminal 30 includes an order terminal input / output unit 303 and an order terminal imaging unit 305 arranged on a surface where the order terminal input / output unit 303 is installed.

  The order terminal 30 has the order terminal imaging unit 305 at a position where the face of a customer looking into the menu displayed on the order terminal input / output unit 303 can be imaged.

  FIG. 9 is a diagram illustrating a data configuration of the product master 102A. As illustrated in FIG. 9, the product master 102 </ b> A includes a “product ID” that is an identifier uniquely assigned to a product, a “department” that indicates a handling department, a “product name” that indicates the name of the product, and 1 of the product. The “unit price” indicating the price per unit quantity is stored.

  As an example of each data, the product ID is “20123”, the department is “02”, the product name is “Cooking A”, and the unit price is “580”.

  FIG. 10 shows the data structure of the transaction file 102B. As shown in FIG. 10, the transaction file 102B includes “table No.”, “slip No.”, “product ID”, “department”, “product name”, “unit price”, and “quantity”. Is stored.

  “Table No.” is an identifier uniquely assigned to the table. “Voucher No.” is an identifier uniquely assigned to one transaction. “Quantity” indicates the quantity of sales.

  An example of each data is the table No. Is “08”, slip no. Is “102”, the product ID is “20123”, the department is “02”, the product name is “Cooking A”, the unit price is “580”, and the quantity is “2”.

  The data structure of the order input file 402B is the same as that of the transaction file 102B.

  FIG. 11 is a diagram showing the data structure of the order files 502A and 602A. As shown in FIG. 11, the order files 502A and 602A include “table No.”, “slip No.”, “product ID”, “department”, “product name”, “unit price”, “Quantity”, “order time”, “status”, and “cooking person” are stored.

  “Quantity” indicates the quantity of the ordered product. “Order time” is the time when the product is ordered. “Status” is an identifier indicating the progress status. “Cooking person” is an identifier of a person in charge of cooking the product.

  An example of each data is the table No. Is “08”, slip no. Is “102”, the product ID is “20123”, the department is “02”, the product name is “Cooking A”, the unit price is “580”, the quantity is “2”, the order time is “18:40”, and the status is “ “Distribution is complete” and the person in charge of cooking is “11”.

  FIG. 12 is a flowchart showing the operation of the order processing system. As shown in FIG. 12, in step 1201, the handy terminal control unit 401 of the handy terminal 40 sends check-in data, which is data indicating that the customer has entered the store based on the operator's instruction, to the order server 50. Send.

  In step 1202, the order server control unit 501 of the order server 50 receives check-in data from the handy terminal 40. The order server control unit 501 has a table No. Slip no. The handy terminal 40 and the order terminal 30 are permitted to receive orders after the allocation.

  In step 1203, the order terminal control unit 301 of the order terminal 30 displays the menu screen 1301 on the touch panel of the order terminal input / output unit 303. In accordance with the customer instruction, the order terminal control unit 301 transmits the input order as order information to the order server 50.

  In step 1204, the order server control unit 501 receives order information. The order server control unit 501 transmits the received order information to the kitchen terminal 60.

  In step 1205, the kitchen terminal control unit 601 of the kitchen terminal 60 displays an order screen including a cooking instruction on the display of the kitchen terminal input / output unit 603 based on the order information.

  In step 1206, the kitchen terminal control unit 601 inputs data indicating the start of cooking based on an instruction from the person in charge of cooking, and transmits information indicating that cooking has started to the order server 50.

  In step 1207, the order server control unit 501 receives information indicating that cooking has started. The order server control unit 501 stores the received information indicating that cooking has been started in the order file 502A.

  In step 1208, the kitchen terminal control unit 601 inputs data indicating the end of cooking for the product for which cooking has been completed based on the instruction of the person in charge of cooking. And slip no. At the same time, data indicating the end of cooking is transmitted to the order server 50 for each product ID.

  In step 1209, the order server control unit 501 receives data indicating the end of cooking. The order server control unit 501 receives the received table No. , Slip no. The order file 502A is searched based on the product ID, and data indicating the end of cooking is stored in the status of the corresponding data.

  In step 1210, the handy terminal control unit 401 stores data indicating that the arrangement has been completed based on the operator's instruction in table No. , Slip no. And the product ID are transmitted to the order server 50.

  In step 1211, the order server control unit 501 receives data indicating the completion of the arrangement. The order server control unit 501 receives the received table No. , Slip no. The order file 502A is searched based on the product ID, and data indicating the completion of serving is stored in the status of the corresponding data.

  In step 1212, the management terminal control unit 201 of the management terminal 20 transmits data instructing confirmation of the progress status to the order server 50 based on an instruction from the administrator.

  In step 1213, the order server control unit 501 determines the slip No. currently being checked in. Is read out from the order file 502A as progress status data and transmitted to the management terminal 20 as a response.

  The management terminal control unit 201 displays a management screen on the display or touch panel of the management terminal input / output unit 203 based on the received progress status data. The management terminal control unit 201 displays the floor status and the order processing status on the management screen.

  FIG. 13 is a diagram illustrating an example of the menu screen 1301. As shown in FIG. 13, the menu screen 1301 displays a category button 1302 indicating a product category, a division button 1303 for instructing to display the menu in a divided manner, and a list of products belonging to the selected category. A menu detail field 1304.

  Here, the divided display is the number corresponding to the number of faces whose menu screen 1301 is recognized by the order terminal input / output unit 303 based on the arrangement of human faces in the image captured by the order terminal imaging unit 305. , To display in the direction of the recognized face.

  The menu detail field 1304 includes a “product photo”, a “product name”, a “price”, and an “order” button for instructing the order of the product.

  The menu screen 1301 includes a “TOP” button 1305 for instructing to return to the initial screen, an “order” button 1306 for instructing to add an order, and an “order history” for displaying the order history already ordered on that day. ”Button 1307. The menu screen 1301 further includes a “cooking status” button 1308 for instructing the display of the status of the ordered product, a “sales clerk” button 1309 for instructing a clerk to call, and instructing accounting after completing one transaction. "Account" button 1310 is displayed.

  When the order history is displayed by pressing the “order history” button 1306, the order terminal control unit 301 can further display a cancel button and accept cancellation of a product designated by a customer instruction.

  When the order terminal control unit 301 determines that the split button 1303 has been pressed, the order terminal control unit 301 looks at the customer's face looking into the menu screen 1301 displayed on the order terminal input / output unit 303 by the order terminal imaging unit 305 at a predetermined period, for example, Images are taken every second.

  The order terminal control unit 301 recognizes a face of the image captured by the order terminal imaging unit 305 and determines how many people's faces are captured in which direction.

  For the face recognition, a known face recognition algorithm can be used. Specifically, the face contour is determined, the eyes, nose and mouth in the face contour are determined, and whether or not the face is a human face is determined from the arrangement of the eyes, nose and mouth in the face contour. judge.

  The order terminal control unit 301 displays the number corresponding to the number of recognized faces on the order terminal input / output unit 303 based on the arrangement of human faces in the image captured by the order terminal imaging unit 305. Let

  Based on the arrangement of human faces in the image captured by the order terminal imaging unit 305, the order terminal control unit 301 has a number corresponding to the number of faces recognized by the order terminal input / output unit 303 as the menu screen 1301. Display according to the direction of the recognized face.

  Specifically, when the order terminal control unit 301 recognizes two faces in the vertical direction in the image captured by the order terminal imaging unit 305, the order terminal control unit 301 arranges the menu screen 1301 on the order terminal input / output unit 303 in the vertical direction. In addition, the menu screen 1301 displayed on the order terminal input / output unit 303 is displayed 180 ° inverted.

  Accordingly, the two customers can simultaneously order goods using the order terminal 30 at the same time.

  FIG. 14 is a diagram showing an example of three menu screens 1301 displayed on the order terminal input / output unit 303. As illustrated in FIG. 14, the order terminal control unit 301 recognizes two faces in the vertical direction in the image captured by the order terminal imaging unit 305 and one face on either the left or right side, for example, one on the right side. As shown in FIG. 14, three menu screens 1301 are displayed.

  That is, the order terminal control unit 301 arranges the menu screen 1301 on the order terminal input / output unit 303 in the vertical direction, and the menu screen 1301 displayed on the order terminal input / output unit 303 is inverted 180 degrees and displayed. Further, the order terminal control unit 301 rotates the menu screen 1301 by 90 ° and displays the menu screen 1301 in the direction in which the remaining faces of the menu screen 1301 displayed in the vertical direction are recognized.

  Accordingly, the three customers can simultaneously order goods using the order terminal 30 at the same time.

  The order terminal control unit 301 can display more menu screens 1301 corresponding to the number of faces recognized by the order terminal input / output unit 303 in accordance with the recognized face directions.

  When the order terminal control unit 301 displays a plurality of menu screens 1301 on the order terminal input / output unit 303 and receives an instruction to order a product, the order terminal control unit 301 sets a branch number that is a unique identifier for each displayed menu screen 1301. Issue. The order terminal control unit 301 corresponds to each menu screen 1301 used for inputting the order, the slip number. A branch number is added to the order information, and order information relating to the product selected and input as a new slip number is generated and stored in the order input file 402B.

  Therefore, the customer can individually account for each branch number at the time of accounting. It is also possible to account for each at once.

  As described above, in the order registration processing apparatus according to this embodiment, the order terminal control unit 301 uses the order terminal input / output unit 303 based on the arrangement of the human face in the image captured by the order terminal imaging unit 305. The menu screen 1301 is displayed in the number corresponding to the number of recognized faces according to the recognized face direction.

  Therefore, there is an effect that a plurality of customers can easily order products using one order registration processing device.

  Although several embodiments have been described, these embodiments have been presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and the equivalents thereof.

20: Management terminal 30: Order terminal 50: Order server 301: Order terminal control unit 302A: Product master 302B: Transaction file 305: Order terminal imaging unit

Claims (6)

An input / output unit for inputting / outputting information;
A product master for storing information about the product for each product;
An imaging unit that images a customer's face looking into a menu screen for ordering the product displayed on the input / output unit;
Based on the number and direction of the customer's faces recognized based on the image captured by the imaging unit, the control unit displays the menu screen on the input / output unit corresponding to the number of the customer's faces. When,
An order registration processing apparatus comprising: The menu screen
Based on the number and direction of the customer's faces recognized based on the image captured by the imaging unit, the menu screen is displayed on the input / output unit corresponding to the number of the customer's faces. 2. The order registration processing apparatus according to claim 1, further comprising a button for instructing. An order input file that stores the product selected from the menu screen as order information;
The controller is
Based on the number and direction of the customer's faces recognized based on the image captured by the imaging unit, the menu screen is displayed on the input / output unit corresponding to the number of the customer's faces, For each menu screen, slip no. The order registration processing apparatus according to claim 1, wherein the order registration processing device is assigned and stored in the order input file. An input / output unit for inputting / outputting information;
A product master for storing information about the product for each product;
An imaging unit that images a customer's face looking into a menu screen for ordering the product displayed on the input / output unit;
A computer comprising
Based on the number and direction of the customer's faces recognized based on the image captured by the imaging unit, the menu screen is displayed on the input / output unit corresponding to the number of the customer's faces in the direction. An order registration processing program for functioning as a means. The computer,
Based on the number and direction of the customer's faces recognized based on the image captured by the imaging unit, the menu screen is displayed on the input / output unit corresponding to the number of the customer's faces. 5. The order registration processing program according to claim 4, wherein said order registration processing program further functions as a split button display means for displaying a button to be indicated on said menu screen. The computer
An order input file that stores the product selected from the menu screen as order information;
The computer,
Based on the number and direction of the customer's faces recognized based on the image captured by the imaging unit, the menu screen is displayed on the input / output unit corresponding to the number of the customer's faces in the direction. Means,
For each menu screen, the slip No. Individual order storage means for assigning and storing in the order input file;
The order registration processing program according to claim 4 for functioning as:

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