TWM542197U - Consumer behavior management system - Google Patents

Description

Customer behavior control system

This creative department is related to the customer behavior management and control system, especially a customer behavior management and control system that can process and record customer behaviors in real time.

At present, the service industry has faced the problem of increasingly diversified customer requirements, increasingly difficult service manpower, and increasingly expensive overall operating costs. In order to overcome the operational dilemma of the service industry, the convenience brought by the extensive use of technology has become the direction of thinking and experimentation.

For example, some restaurants use automatic robots to deliver food, or use a ordering machine placed at the door of the store to order customers to order, in order to save the number of waiters, and to reduce personnel costs. However, all of the above methods only replace some service items with machines. The service is more unidirectional and rigid, and it is impossible to improve service quality more comprehensively.

Therefore, the main purpose of this creation is to provide a customer behavior management and control system, which can greatly reduce the service manpower and cost, while providing more depth and exquisite service trust and value.

To achieve the above objective, the customer behavior management system provided by the present invention comprises a user interaction device, a cloud server, an information processing device, and an information analysis device; the user interaction device has at least one code, and the use The interactive device can be used by the customer to scan the at least one code by using the mobile device or the portable wearing device, and then transmit the user operation information corresponding to at least one code through the network; the cloud server receives the user operation information, the information The processing device is coupled to the cloud server, and the information processing device generates a customer service according to the user operation information; the information analysis device is coupled to the cloud server, and the information analysis device collects the user operation information and is available. To integrate and record the user's operation information; with the above technical content, the creation can quickly collect and obtain customer behavior, without the need to set up service manpower and save service costs, and can also record all customer behaviors. And count the available and useful customer information.

The following preferred embodiments are listed in conjunction with the drawings to illustrate the present invention in detail. It should be noted that the following preferred embodiments are illustrative and are not intended to limit the scope of the patent application.

Please refer to FIG. 1 . The customer behavior management system provided by the present invention comprises a user interaction device 10, a cloud server 20, an information processing device 30, and an information analysis device 40.

The present invention can adopt different forms of user interaction devices 10 according to different application fields. For example, when the present application is applied to the catering service industry, the user interaction device 10 can be a dining table or a catering device, and if the creation is applied to the medical industry, The user interaction device 10 can also be changed to a registration machine or a medical drug reminder machine. The user interaction device 10 has at least one code 12, and the barcode 12 can be a one-dimensional barcode, a two-dimensional barcode, or a matrix barcode (QR CODE), and the user interaction device 10 can be used by the customer to utilize the mobile device 50 or the portable device. The barcode 12 is scanned, and the user operation information corresponding to the barcode 12 is transmitted through the network. The user operation information may be the restaurant's ordering position, meal information, number of meals, modification of meal requirements, consumption amount, etc., or may be a patient's report information, a complaint, a drug suggestion item, or It is a doctor's reminder and so on.

The cloud server 20 is connected to an information processing device 30 and an information analysis device 40. The cloud server 20 can receive the user operation information transmitted from the mobile device 50, and transmit the user operation information to the information processing device 30, respectively. And the information analysis device 40, the information processing device 30 is configured to generate a customer service according to the user operation information, and the customer service in the restaurant industry may be to notify the restaurant to prepare the meal, notify the service personnel to the customer's location, or send a message to the customer. Mobile device 50. The customer service in the medical industry can also be to call the patient to see a doctor, to perform an inspection procedure, or to inform the caregiver to perform the education in advance to the customer's location. The information analysis device 40 can collect and count user operation information for integrating and recording user operation information, for example, the restaurant industry can record the user's eating habits, historical consumption amount, calculate the nutritional value of the food, or In the medical industry, it is possible to record information on the patient's course of disease, medication habits, and physical function monitoring.

By using the above-mentioned component device, the customer directly scans the barcode 12 of the user interaction device 10 by using the mobile phone or the portable wearing device, so that the customer behavior can be quickly collected and obtained, and no additional manpower is required to save the service cost. Furthermore, in addition to utilizing the information processing device to directly generate customer service in response to customer behavior, the information analysis device can be used to record all customer behaviors and count useful and useful customer information, not only as depth and exquisite services. Based on the reference, it can provide customers with access at any time to enhance the trust and high value of the service.

10‧‧‧User interaction device
12‧‧‧ barcode
20‧‧‧Cloud Server
30‧‧‧Information processing device
40‧‧‧Information analysis device
50‧‧‧ mobile devices

Figure 1 is a block diagram of a preferred embodiment of the present invention.

10‧‧‧User interaction device

12‧‧‧ barcode

20‧‧‧Cloud Server

30‧‧‧Information processing device

40‧‧‧Information analysis device

50‧‧‧ mobile devices

Claims (9)

A customer behavior management system includes: a user interaction device having at least one code, the user interaction device being available for a customer to scan the at least one code by using the mobile device or the portable wear device, and then transmitting the corresponding through the network At least one code of user operation information; a cloud server that receives the user operation information; an information processing device coupled to the cloud server, the information processing device generates a customer service according to the user operation information; And an information analysis device coupled to the cloud server, the information analysis device collects the user operation information, and can be used to integrate and record the user operation information. The customer behavior management system of claim 1, wherein the at least one code may be a one-dimensional barcode, a two-dimensional barcode, or a matrix barcode (QR CODE). The customer behavior control system of claim 1, wherein the user interaction device is configured to scan the at least one code by the mobile device or the portable wear device, and then transmit the corresponding user operation information through the network. The customer behavior control system of claim 1, wherein the user operation information may be a restaurant's order location, meal information, number of meals, modified meal requirements, or consumption amount. The customer behavior management and control system of claim 1, wherein the user operation information may be a patient report data, a main complaint condition, a drug recommendation item, or a medical advice item in the medical institution. The customer behavior control system of claim 1, wherein the customer service is a mobile device that notifies the restaurant to prepare a meal, notifies the service personnel to the customer, or sends a message to the customer. The customer behavior management and control system according to claim 1, wherein the customer service may be to call the patient to see the clinic, perform an inspection procedure, or notify the nursing staff to perform the education in advance to the customer location. The customer behavior control system according to claim 1, wherein the information analysis device records the eating habits of the customer, the historical consumption amount, calculates the nutritional value of the food, or organizes the food history. The customer behavior control system of claim 1, wherein the information analysis device records the patient's course of disease, medication habits, or physical function monitoring data.