JP5619096B2 - Order reception processing device - Google Patents

Description

Embodiments of the present invention relates to the order acceptance processing equipment to accept according to the order's touch operation on the order of goods and services.

  In stores that sell products and services related to those sales, touch-panel order terminals are placed on customer tables, and so-called self-service orders are received in response to customer touch operations on the order terminals. There is a place that adopts an order reception system.

JP 2010-79607 A

  One order terminal is arranged on each table. For this reason, when multiple customers arrive at one table, although depending on the arrangement of seats and the orientation of the order terminal, only one person can see the display screen of the order terminal and the rest cannot see the display screen. Sometimes.

  In such a case, it is a general sight that one person is in charge of inputting an order and the remaining person verbally communicates the order contents to the input person.

  However, since the person who communicates the details of the order cannot see the product image on the menu screen, he / she cannot decide what kind of product to order or wants to eat while looking at the product image The fun of choosing will be cut off.

  An object of the embodiment is to provide an order reception processing device in which all customers can easily and reliably place an order while viewing the same screen.

The order reception processing device of the embodiment includes a first order terminal and a second order terminal. The first order terminal displays a screen for receiving an order in response to a touch operation on the first display unit, transmits a screen code corresponding to the screen to the second order terminal, and the first display unit Accept orders in response to operations on the displayed screen. In response to the screen code sent from the first order terminal, the second order terminal causes the second display unit to display the same screen as that displayed on the first display unit, and the second display terminal The order is accepted according to the operation on the screen displayed by the department.

The block diagram which shows the whole structure of one Embodiment. The block diagram of the control circuit of each order terminal of one Embodiment. The figure which shows the menu screen displayed on each order terminal of one Embodiment. The flowchart which shows control of the 1st order terminal of one Embodiment. The flowchart which shows control of the 2nd order terminal of one Embodiment.

Hereinafter, an embodiment will be described with reference to the drawings.
In FIG. 1, 1a is a battery-driven and wireless communication type order terminal (first order terminal) that is portable, and includes a touch panel type color liquid crystal display unit 2, a speaker 3, and a link key (operation means) 4. Have on the front. 1b,..., 1n is a battery-driven and wireless communication type order terminal (second order terminal) that is portable, and has a touch panel type color liquid crystal display unit 2 and a speaker 3 on the front surface.

  These order terminals 1a, 1b,... 1n operate independently of each other, and can be linked to each other so that the order terminal 1a serves as a master unit and the order terminals 1b,. One terminal group A is constructed. In this terminal group A, at least the order terminal 1a is arranged on the table, and the remaining order terminals 1b,... 1n are stored in a predetermined place in the store, taken out as necessary, and placed on the table. When the number of visitors at the table where the order terminal 1a is arranged is one, only the master unit is sufficient. However, when the number of visitors at the table becomes two or more, the number of order terminals 1b,. It is taken out from the storage location and placed on the same table.

  As the order terminals 1a, 1b,... 1n, not only the terminal group A but also the terminal group B is prepared. In this terminal group B, at least the order terminal 1a is arranged on a table different from the table on which the order terminal 1a of the terminal group A is placed, and the remaining order terminals 1b,. It is taken out as needed and placed on a table. When the number of visitors at the table where the order terminal 1a is arranged is one, only the parent machine is sufficient, but when the number of visitors at the table becomes two or more, the number of order terminals 1b,. It is taken out from the storage location and placed on the same table.

  In the same restaurant, an order station 10, a communication network such as a LAN (local area network) 20, a wireless access unit 21, a staff terminal 22, a kitchen printer 23, and a POS terminal 24 are installed.

  Each of the order terminals of the terminal groups A and B, the order station 10, a communication network such as a LAN (Local Area Network) 20, a wireless access unit 21, a staff terminal 22, a kitchen printer 23, and a POS terminal 24 A self-order type order reception processing apparatus for receiving an order according to a customer's touch operation is configured.

  The order station 10 includes a CPU 11, an operation unit 12, a display unit 13, a storage unit 14, an in-store network interface 15, an external network interface 16, and the like, and is configured by a computer. The operation unit 12 includes operation means for setting various conditions related to the order reception process. The storage unit 14 includes various programs necessary for the control of the CPU 11 and a voice guidance data buffer memory necessary for order reception processing. The in-store network interface 15 performs data communication via the LAN 20 between the in-store wireless access unit 21, the staff terminal 22, the kitchen printer 23, the POS terminal 24, and the CPU 11.

  The wireless access unit 21 wirelessly transmits data transmitted from the order station 10 connected via the LAN 20 to each order terminal 1, and receives data wirelessly transmitted from the order terminals 1a, 1b,. Transmit to station 10. The staff terminal 22 has a color liquid crystal display unit, and displays an order reception screen for notifying the staff of the order content accepted by the CPU 11. The kitchen printer 23 prints an order form for notifying the cooking staff in the kitchen of the order contents accepted by the CPU 11. The POS terminal 24 executes an accounting process based on the order contents accepted by the CPU 11.

The CPU 11 of the order station 10 has the following means (1) and (2) as main functions based on the program in the storage unit 14.
(1) First control means for mediating mutual data transmission / reception between the order terminals 1a, 1b,... 1n in the same terminal group.

  (2) Second control means for collectively collecting orders accepted by the order terminal 1a and orders accepted by the order terminals 1b,..., 1n belonging to the same terminal group as the order terminal 1a as orders of one group customer.

  On the other hand, the control circuit of the order terminals 1a, 1b,... 1n is shown in FIG. The order terminal 1a, which is a parent device, includes a CPU 5, a ROM 6, a RAM 7, a transmission / reception unit 8, a color liquid crystal display unit 2, a speaker 3, a link key 4, and the like, and is configured by a computer. The ROM 6 stores various programs necessary for the control of the CPU 5, various screen data for order reception, various voice guidance data for order reception, and the like. The RAM 7 is for storing various data. The transmission / reception unit 8 transmits / receives data to / from the wireless access unit 21 wirelessly.

The CPU 5 of the order terminal 1a has the following means (11) and (12) as main functions based on the program in the ROM 6.
(11) First control means for displaying an order receiving screen on the color liquid crystal display unit 2 and receiving an order in response to a finger touch operation on the display screen.

  (12) Second control means for repeatedly setting and releasing the link mode each time the link key 4 is pressed. The link mode is an operating state in which the order terminal 1a and the slave order terminals 1b,.

  The slave order terminals 1b,..., 1n include a CPU 5, a ROM 6, a RAM 7, a transmission / reception unit 8, a color liquid crystal display unit 2, a speaker 3, and the like, and are configured by a computer. The ROM 6 stores various programs necessary for the control of the CPU 5, various screen data for order reception, various voice guidance data for order reception, and the like. The RAM 7 is for storing various data. The transmission / reception unit 8 transmits / receives data to / from the wireless access unit 21 wirelessly.

The CPU 5 of the order terminals 1b,... 1n has the following means (21) and (22) as main functions based on the programs in the ROM 6.
(21) When the link mode is set on the order terminal 1a, the same screen as that displayed on the order terminal 1a is displayed on the color liquid crystal display unit 2, and an order is received according to a touch operation on the display screen. 1 control means.

  (22) When the link mode is not set on the order terminal 1a, a screen corresponding to the touch operation on the color liquid crystal display unit 2 is displayed on the color liquid crystal display unit 2, and an order is placed according to the touch operation on the display screen. Second control means for receiving;

  FIG. 3 shows an example of an initial menu screen displayed on the color liquid crystal display unit 2 of the order terminals 1a, 1b,. In this case, a large number of food and drink photographic images and product names are arranged vertically and horizontally, and a plurality of instruction buttons are arranged in the lower part. By touching one of the photographic image display areas on the initial menu screen with a finger, the next processing screen for ordering food and drink and the number of photographic images at the touched position is replaced with the initial menu screen. Is displayed. When there are a plurality of options for the food / drink of the photo image at the touch position, the menu screen including the photo image of the option is displayed instead of the initial menu screen. By performing a touch operation on these display screens, it is possible to provisionally order the desired food and drink and the number thereof. Then, after the provisional order, the order contents can be confirmed by returning to the initial menu screen display and touching the display area of the “order list button”.

Next, the operation and operation of this order acceptance processing apparatus will be described.
First, the order terminals 1a of each terminal group are arranged on each table in the store. If there are two customers who arrive at the table, by placing an order terminal 1b belonging to the same terminal group as the order terminal 1a on the same table, one person places an order while looking at the order terminal 1a, and the other person It is possible to place an order while looking at the order terminal 1b. When the number of customers who arrive at the table increases to, for example, three or more, for example, two order terminals 1b and 1c belonging to the same terminal group as the order terminal 1a are carried and placed on the same table, so that one person looks at the order terminal 1a. The remaining people can place an order while looking at the two order terminals 1b and 1c.

  On the other hand, the control executed by the CPU 5 of the order terminal 1a will be described with reference to the flowchart of FIG.

  When the link key 4 of the order terminal 1a is turned on by a customer near the order terminal 1a (YES in Step 101), it is determined whether or not the link mode has been set in the order terminal 1a (Step 102). If the determination result is not set (NO in step 102), the link mode is set (step 103). If the determination result has been set (YES in step 102), the link mode is canceled (step 104). This setting and release are repeated alternately every time the link key 4 is turned on. Also, status information indicating the setting or cancellation is sent from the order terminal 1a to the order terminals 1b,... 1n, thereby setting / not setting the link mode to all the order terminals 1a, 1b,. Share.

  Regardless of whether the link mode is set or not, a screen corresponding to the touch operation on the color liquid crystal display unit 2 is displayed on the color liquid crystal display unit 2 and an order is accepted according to the touch operation on the display screen. (Step 105).

  If the link mode is set (YES in step 106), a screen code corresponding to the screen displayed on the color liquid crystal display unit 2 is transmitted to the order terminals 1b,... 1n (step 107). If the link mode is not set (NO in step 106), the screen code is not transmitted.

  Control executed by the CPU 5 of the order terminals 1b,..., 1n as slave units will be described with reference to the flowchart of FIG.

  When the link mode is not set (NO in step 201), the screen corresponding to the touch operation on the color liquid crystal display unit 2 is displayed on the color liquid crystal display unit 2, and the order is accepted according to the touch operation on the display screen. Perform (step 202). That is, when the link mode is not set, the screen corresponding to the operation of each of the order terminals 1b,... 1n is displayed on the color liquid crystal display of the order terminals 1b,. Displayed in part 2 respectively.

  When the link mode is set (YES in step 201), the color liquid crystal display unit 2 displays the screen corresponding to the screen code sent from the order terminal 1a, that is, the same screen as that displayed on the order terminal 1a. (Step 203). Then, an order is accepted according to the touch operation on the display screen (step 204).

  Thus, when the link mode is set, one person who arrives at the table by displaying the same screen as that displayed on the color liquid crystal display unit 2 of the order terminal 1a also on the color liquid crystal display unit 2 of the order terminal 1b. Customers can order their own products at the order terminal 1a, and other customers who arrive at the same table can easily and reliably find the products they want while looking at the same screen. Can be ordered.

  The order data received by the order terminal 1 a is wirelessly transmitted to the order station 10, and the order data received by the order terminal 1 b is also wirelessly transmitted to the order station 10. The order station 10 collectively receives the order data sent from the order terminal 1a and the order data sent from the order terminal 1b belonging to the same terminal group as the order terminal 1a as an order of one group customer.

  If there is only one order terminal on the table, one person will be in charge of entering the order and the remaining person will verbally communicate the details of the order to the person in charge of the order. For those who communicate, the menu screen is not visible, so the order is lost, and the enjoyment of choosing what you want to eat is reduced. In this embodiment, all customers who arrive at one table. Can order the desired product easily, accurately and happily while viewing the same screen.

  Since a plurality of terminal groups to which the order terminals 1a, 1b,... 1n belong are prepared, different order management is possible between the tables by assigning the terminal groups separately for each table. Therefore, high security and high reliability of order management can be ensured.

  In the above embodiment, two terminal groups A and B are prepared as terminal groups to which the order terminals 1a, 1b,... 1n belong, but the number of terminal groups and the number of order terminals in the terminal group are as follows. What is necessary is just to select suitably according to the magnitude | size of a store, the number of tables, etc.

In addition, the said embodiment and modification are shown as an example and are not intending limiting the range of invention. The novel embodiments and modifications can be implemented in various other forms, and various omissions, rewrites, and changes can be made without departing from the spirit of the invention. The scope of the invention is included in the gist of these embodiments and modifications, and is included in the invention described in the claims and the equivalents thereof.
The invention described in the scope of the original claims of the present application will be added below.
[1]
A first order terminal for displaying an order reception screen on the display unit and receiving an order in response to an operation on the display screen;
A second order terminal that displays the same screen as the screen displayed on the first order terminal on the display unit and receives an order in accordance with an operation on the display screen;
An order reception processing apparatus comprising:
[2]
The first order terminal has an operation means for setting and releasing a link mode with the second terminal,
When the link mode is set, the second order terminal displays the same screen as the screen displayed on the first order terminal on the display unit, and accepts an order according to an operation on the display screen And when the link mode is released, a screen corresponding to the operation on the display unit is displayed on the display unit, and means for receiving an order according to the operation on the display screen,
The order reception processing device according to [1], wherein
[3]
The first order terminal is one order terminal that functions as a base unit for the second order terminal,
The second order terminal is one or a plurality of order terminals that function as slave units with respect to the first order terminal.
The order reception processing device according to [1] or [2], wherein
[4]
An order station that takes in an order accepted by the first order terminal and an order accepted by the second order terminal as an order of one group customer;
The order reception processing device according to any one of [1] to [3], further comprising:
[5]
The first order terminal wirelessly transmits received order data to a wireless access unit connected to the order station;
The second order terminal wirelessly transmits the received order data to a wireless access unit connected to the order station;
The order acceptance processing device according to [4], wherein
[6]
In an order reception processing apparatus comprising a first order terminal for receiving an order, a second order terminal for receiving an order, and an order station having a computer,
In the computer,
A function of taking an order accepted by the first order terminal and an order accepted by the second order terminal as orders of one group customer;
A program characterized by realizing.

  DESCRIPTION OF SYMBOLS 1a, 1b, ... 1n ... Order terminal, 2 ... Color liquid crystal display part, 3 ... Speaker, 4 ... Link key, 5 ... CPU, 6 ... ROM, 7 ... RAM, 8 ... Transmission / reception part, 10 ... Order station, 11 ... CPU, 20 ... LAN, 21 ... wireless access unit, 22 ... staff terminal, 23 ... kitchen printer, 24 ... POS terminal

Claims (5)

A first order terminal and a second order terminal;
The first order terminal displays a screen for receiving an order according to a touch operation on the first display unit, transmits a screen code corresponding to the screen to the second order terminal, and the first display unit Accepts orders in response to operations on the screen displayed by
In response to the screen code sent from the first order terminal, the second order terminal causes the second display unit to display the same screen as the screen displayed on the first display unit. Accept orders in response to operations on the screen displayed by the display unit,
An order reception processing apparatus characterized by the above. The first order terminal has an operation means for setting and releasing a link mode with the second order terminal,
When the link mode is set, the second order terminal displays the same screen as the screen displayed on the first order terminal on the second display unit, and the screen displayed by the second display unit Means for accepting an order in response to an operation on the screen, and when the link mode is released, a screen corresponding to the operation on the second display portion is displayed on the second display portion, and is displayed on the second display portion. Receiving an order in response to an operation on the screen,
The order acceptance processing apparatus according to claim 1, wherein: The first order terminal is one order terminal that functions as a base unit for the second order terminal,
The second order terminal is one or a plurality of order terminals that function as slave units with respect to the first order terminal.
The order reception processing apparatus according to claim 1 or 2, wherein An order station that takes in an order accepted by the first order terminal and an order accepted by the second order terminal as an order of one group customer;
The order acceptance processing apparatus according to claim 1, further comprising: The first order terminal and the second order terminal wirelessly transmit received order data to a wireless access unit connected to the order station, respectively.
The order reception processing apparatus according to claim 4, wherein

Images