JP2008047032A - Ordering system and ordering method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To charge each of customers in a group for menus ordered by each of them. <P>SOLUTION: A handy terminal 12, having a touch panel 27 for inputting customer information/order information or a keyboard 29, and a display part 25, is equipped with a split bill key 36 for charging each of the customers for the menu ordered by each of the customers. The menu ordered by each of the customers is transmitted to an order station 13. The order station 13 attaches a slip number and transmits the customer information/order information to a customer check printer 16. The customer check printer 16 prints and issues a CCP split 18 of the slip number for each of the customers. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an ordering system and an ordering method in a restaurant such as a restaurant.

  Conventionally, in accounting for restaurants such as restaurants, a function that calculates and presents the per-contract amount per person for the payment of one group customer to a POS (Point Of Sales) terminal, a handy terminal owned by an employee, etc. ( The one with equal division is known.

Also, in the accounting processing apparatus, a split key for instructing split accounting is provided in the input unit such as a keyboard. When instructing split accounting, the split key is first pressed, and then the order for which split accounting is desired. A split accounting process can be performed by inputting a menu or a menu number (see, for example, Patent Document 1).
JP 2001-43294 A

  Conventionally, when multiple customers in a group place an order for a dish menu, it is possible to equally account for the total payment amount. There was a problem that accounting could not be processed. Here, split payment means that the customer who ordered the payment amount of the menu ordered for each customer pays.

  Further, Patent Document 1 has a problem that the payment amount is not known until accounting is performed by the accounting processing apparatus because the accounting is performed by the accounting processing apparatus instead of the handy terminal.

  It is an object of the present invention to provide an ordering system and an ordering method that allow a customer to split a menu ordered by each customer of a group.

  In the ordering system according to the present invention, a handy terminal having an input unit and a display unit for inputting customer information / order information, a storage unit for storing the customer information / order information transmitted from the handy terminal, and the customer An ordering system comprising: an order station that instructs a customer check printer to issue a customer slip based on information and order information; and the customer check printer that prints and issues the customer slip. The handy terminal includes a plurality of customers. A split account instruction means for paying the payment amount of the menu for each group consisting of each customer, and a transmission means for transmitting the customer information / order information for each customer instructed by the discount account instruction means to the order station It is characterized by that.

  In the ordering method according to the present invention, the handy terminal sends the order information, the step of pressing the split key, the step of inputting the customer information, and the customer information / order information to the order station. And the order station receives the customer information / order information from the handy terminal, stores the customer information / order information, and attaches a slip number to the customer slip. Transmitting customer information / order information to a custom check printer, wherein the customer check printer has a step of printing and issuing the customer slip for each customer in the group.

  ADVANTAGE OF THE INVENTION According to this invention, it is possible to perform split account accounting for each customer for the payment amount of the menu ordered from the handy terminal.

  Hereinafter, a configuration of an ordering system according to an embodiment of the present invention will be described with reference to the drawings.

  This embodiment is applied to an ordering system that is an order management system used in restaurants such as restaurants.

  FIG. 1 is a block diagram showing a configuration of an ordering system 11 according to the present embodiment.

  As shown in FIG. 1, the ordering system 11 includes a plurality of (two in FIG. 1) handy terminals 12 carried by a customer service representative (hereinafter referred to as a person in charge) and the handy terminal 12. An order station 13 which is an order management device which includes a wireless communication device for wireless communication and manages various data such as customer information and order information collectively, and a communication line of a LAN (Local Area Network) 14 to the order station 13 Are connected to each other via a kitchen printer 15, a customer check printer 16, and a POS terminal 17, which is an accounting device.

  In the handy terminal 12, the person in charge inputs customer information / order information in one table and transmits it to the order station 13.

  When the order station 13 receives the customer information / order information from the handy terminal 12, the order station 13 instructs the kitchen printer 15 installed in the kitchen where the order menu for each customer in one table is cooked to issue a cooking slip.

  The kitchen printer 15 prints and issues a cooking instruction slip for instructing a cook in the kitchen to the ordered menu.

  When the order station 13 receives customer information / order information from the handy terminal 12, the order station 13 sends a customer slip to the customer check printer 16 installed at a predetermined location as shown in FIGS. 2 (a) and 2 (b). An instruction to issue a CCP (customer check printer) slip 18 is given.

  2A and 2B show a CCP slip 18 which is a customer slip. As shown in FIGS. 2 (a) and 2 (b), the CCP slip 18 includes customer slip slip number, table number, number of persons, person in charge, menus for order information, quantity, and amount of each ordered menu. , Subtotal amount, tax amount, total amount, etc. are printed. In the present embodiment, a unit composed of a plurality of persons will be described with a table number. However, the present invention is not limited to this and may be a group unit.

  When the customer check printer 16 receives an instruction of the CCP slip 18 from the order station 13, the customer check printer 16 prints and issues the CCP slip 18 as shown in FIGS. The CCP slip 18 is printed and issued to allow the customer to confirm the customer information / order information and to inform the accountant of the slip number during the accounting process.

  When the person in charge completes the dish, the person in charge, for example, the CCP slip 18 shown in FIGS. 2A and 2B issued from the customer check printer 16 together with the dish placed on the table for serving. Deliver every time.

  The handy terminal 12 and the order station 13 of the ordering system 11 according to the present embodiment will be specifically described. Note that the structure and function of the kitchen printer 15, the customer check printer 16, and the POS terminal 17 constituting the ordering system 11 are not different from those of the conventional ones, and the description thereof is omitted.

  First, the configuration of the handy terminal 12 will be described.

  FIG. 3 is a block diagram showing a control configuration of the handy terminal 12.

  As shown in FIG. 3, the handy terminal 12 includes a CPU (Central Processing Unit) 21 that centrally controls each unit, and a ROM (Read Only Memory) that stores in advance fixed data such as a control program for operating the CPU 21. 22, a RAM (Random Access Memory) 23 as a work area for storing various data in a rewritable manner, a clocking unit 24 for clocking the date and time, and a drive of a display unit 25 having a screen such as a liquid crystal color display. A display unit controller 26 that displays characters and images corresponding to the display data, a touch panel controller 28 that captures a touch position signal from a touch panel 27 that is an input unit for inputting a menu provided on the screen of the display unit 25, and the like. A keyboard controller that captures key signals corresponding to operation keys from the keyboard 29 as an input unit. The customer information and order information are wirelessly transmitted between the order station 13 and the order station 13 having a function of transmitting / receiving data from the antenna 31 by modulating the transmission / reception data to wireless data and a function of demodulating and capturing the wireless data transmitted / received by the antenna 31 A wireless transmission / reception unit 32 for communication is provided.

  Further, the CPU 21, the ROM 22, the RAM 23, the time measuring unit 24, the display unit controller 26, the touch panel controller 28, the keyboard controller 30, and the wireless transmission / reception unit 32 are connected by a bus line 33 such as an address bus or a data bus.

  The RAM 23 is provided with an order file 34 and a menu file 35.

  The order file 34 stores a table number area for storing a table number which is customer information (not shown), a number area for storing the number of customers provided corresponding to the table number area, and a menu code which is order information. It consists of a menu code area.

  This order file 34 temporarily stores the table number, the number of people, and the menu code of the dish input from the keyboard 29 when the person in charge receives an order from a customer who arrives at the predetermined table. The stored table number, the number of persons, and the menu code of the dish are transmitted to the order station 13 when a transmission instruction (not shown) is given.

  Although not shown, the menu file 35 stores a plurality of menu code areas for storing menu codes defined for each dish, and stores the menu names of the menu codes provided corresponding to the menu code areas. It consists of a menu name area and an amount area for storing the amount (unit price) of each menu.

  The touch panel 27 displays a menu or the like on the screen of the display unit 25 as an input unit. A predetermined menu can be input by touching the menu displayed on the screen of the display unit 25.

  The keyboard 29 is provided with a split key 36 that performs a split payment for a menu ordered for each customer as an input unit. Here, the split payment means to pay the payment amount of the menu ordered for each customer.

  Next, the configuration of the order station 13 will be described.

  FIG. 4 is a block diagram showing a control configuration of the order station 13.

  As shown in FIG. 4, the order station 13 includes a CPU 51 that controls each part, a ROM 52 that stores in advance fixed information of a control program that operates the CPU 51, a RAM 53 that stores various information in a rewritable manner, and various data A storage unit 54 such as an HDD (Hard Disk Drive) that performs writing and reading, a time measuring unit 55 that measures the date and time, a display controller 57 that outputs display data to the display unit 56, and key signals from the keyboard 58 A keyboard controller 59 for input, a function for modulating transmission / reception data into wireless data and transmitting / receiving from the antenna 60, and a function for demodulating and capturing wireless data transmitted / received by the antenna 60, and various data wirelessly between the handy terminal 12 A wireless transmission / reception unit 61 for communication and a kitchen via the LAN 14 Printer 15 includes communication interface for controlling the transmission and reception of data at the customer check printer 16, POS terminal 17 (hereinafter, the communication I / F) 62, a.

  Further, the CPU 51, ROM 52, RAM 53, storage unit 54, timing unit 55, display controller 57, keyboard controller 59, wireless transmission / reception unit 61, and communication I / F 62 are connected by a bus line 63 such as an address bus or a data bus.

  Further, the storage unit 54 is provided with at least a menu master file 64, an order management file 65, and a customer slip editing table 66.

  Although not shown, the menu master file 64 stores a plurality of menu code areas for storing menu codes determined for each dish, and stores the menu names of the menu codes provided corresponding to the menu code areas. Menu name area, and an amount area for storing the amount (unit price) of each menu.

  In the order management file 65, the menu and quantity ordered by the customer are stored as customer information together with the table number. A plurality of table number areas for storing table numbers of tables on which customers are seated as customer information, a menu code area and an order provided for each of these table number areas for storing menu codes of menus ordered by customers It consists of a quantity area that stores the quantity of the menu that has been selected. The menu code and quantity constitute order information.

  When the number of people, the ordered menu and the quantity are sent together with the table number where the customer is seated from the handy terminal 12, the table number, the number of persons, the menu code and the quantity are stored in the table number area and menu of the order management file 65. It is stored in each of the code area and quantity area.

  Although not shown, the customer slip editing table 66 includes a slip number area, a table number area, a number of people area, a person in charge area, a menu name area, a quantity area, an amount area, a subtotal area, an external tax area, and a total area. .

  The customer slip editing table 66 is used to edit the contents to be printed on the CCP slip 18 based on the table number, the number of people, etc., the customer information transmitted from the handy terminal 12, the menu code, the quantity, etc., which are order information. is there. The slip number of the CCP slip 18 is issued in the order received based on the customer information received from the handy terminal 12. Then, the edited content, that is, the print data is transmitted to the customer check printer 16.

  Although not shown, the RAM 53 is provided with a work area for calculating the subtotal amount, the external tax amount, and the total amount based on the menu master file 64, the order management file 65, and the like and storing them.

  As described above, when all the power sources of the ordering system 11 according to the present embodiment are turned on, the initial routine program stored in the ROM 22 is activated in the handy terminal 12 and communication with the order station 13 is established. When communication with the order station 13 is established, a transmission request for the main program and menu data is made to the order station 13.

  The order station 13 transmits the main program stored in the ROM 52 in response to the menu data transmission request, and also sends the menu code, menu name, unit price, image data, etc. from the menu master file 64 to the handy terminal 12. Send. The handy terminal 12 downloads the latest menu master file 64 from the order station 13 through a communication line and stores it in the menu file 35 of the RAM 23.

  Next, in the ordering system 11 according to the present embodiment, each operation of the handy terminal 12 and the order station 13 will be described with reference to a flowchart shown in FIG.

  First, the handy terminal 12 displays an order menu screen (not shown) on the display unit 25 based on the control program set in the ROM 22.

  As step ST11, as shown in FIG. 2A, menu 1, menu 2 and menu 3 of the first customer's CCP slip 18 are input from the touch panel 27, and when the split key 36 is pressed, the CPU 21 moves to the order file 34 in the RAM 23. The first person's order information is temporarily stored.

  As step ST12, as shown in FIG. 2B, menus 4 and 5 of the second customer's CCP slip 18 are input from the touch panel 27, and when the split key 36 is pressed, the CPU 21 stores the second person in the order file 34 of the RAM 23. Temporarily store order information.

  When the table number, the number of persons, and the person in charge are input as step ST13, the CPU 21 temporarily stores the customer information in the order file 34 of the RAM 23.

  When a transmission key (not shown) is pressed as step ST14, the CPU 21 transmits to the order station 13 together with the table number, the number of persons, the person in charge as customer information, and all the first and second menus as order information.

  As step ST15, the CPU 51 of the order station 13 receives from the handy terminal 12 the table number, the number of persons, the person in charge as customer information, and the first and second menus as order information.

  In step ST <b> 16, the CPU 51 automatically issues a slip number (NO) for each customer and stores it in the order management file 65.

  In step ST17, the CPU 51 transmits an instruction to issue the CCP slip 18 to the customer check printer 16.

  Contents to be printed on the CCP slip 18 edited in the customer slip edit table 66 of the order station 13, that is, slip number, table number, number of people, menu name, quantity, person in charge, subtotal amount stored in the work area, foreign tax The customer check printer 16 that has received the amount, total amount, etc., for example, issues two CCP slips 18 for each customer slip number as shown in FIGS.

  When the POS terminal 17 inputs a slip number, which is customer information, using the keyboard 29 when performing the accounting process for each customer, the customer information is transmitted to the order station 13. When receiving the slip number, the order station 13 transmits information necessary for accounting processing such as customer order information to the POS terminal 17 and performs accounting processing based on the accounting information. Needless to say, when the barcode printed on the CCP slip 18 is read by the scanner of the POS terminal 17, the customer information is transmitted to the order station 13 and the accounting process is performed.

  As described above, in the ordering system 11 according to the present embodiment, only new registration has been described. However, at the time of additional registration, additional registration can be performed based on the automatically issued slip number. In addition, when a split-account release key (not shown) is pressed, all split-account declarations are canceled.

  The ordering system 11 according to the present invention is provided with a split key 36 on the keyboard 29 of the handy terminal 12, inputs a menu for each customer, and presses the split key 36, so that split payment is instructed and customer information for each customer. Order information is transmitted to the order station 13 When an order station 13 issues a customer check printer 16 to issue a customer slip, the customer check printer 16 issues a customer slip. In this way, the payment amount can be confirmed without going to the accounting location. Further, at the POS terminal 17, a receipt for the customer's account is issued based on the slip number, and the account process for the customer's account is performed.

  As described above, the present invention is not limited to the above-described embodiment, and it is needless to say that various modifications can be made without departing from the spirit of the invention at the stage of implementation.

The block diagram which shows the whole structure in the ordering system which concerns on this invention. The figure which shows an example of the CCP slip | issue issued from the customer check printer which concerns on this invention. The block diagram which shows the whole structure in the handy terminal which concerns on this invention. The block diagram which shows the whole structure in the order station which concerns on this invention. The flowchart which shows operation | movement with the handy terminal and order station which concern on this invention.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 12 ... Handy terminal, 13 ... Order station, 16 ... Customer check printer, 17 ... POS terminal, 21, 51 ... CPU, 22, 52 ... ROM, 25 ... Display part, 27 ... Touch panel (input part), 29 ... Keyboard ( Input part), 36 ... Split key.

Claims (6)

  A handy terminal having an input unit and a display unit for inputting customer information / order information, a storage unit for storing the customer information / order information transmitted from the handy terminal, and a customer check based on the customer information / order information In an ordering system comprising an order station that instructs a printer to issue a customer slip, and the customer check printer that prints and issues the customer slip, the handy terminal is a menu for ordering each group of a plurality of customers. An ordering system comprising: a split account instruction means for paying a payment amount for each customer, and a transmission means for transmitting the customer information / order information for each customer instructed by the discount account instruction means to the order station.   The ordering system according to claim 1, wherein a split key is provided in the input unit of the handy terminal.   2. The ordering system according to claim 1, wherein the order station receives the customer information / order information and issues a slip number in the order in which the customer slips are issued.   2. The ordering system according to claim 1, further comprising a POS terminal, wherein the POS terminal receives the customer information / order information from the order station based on the slip number of the customer slip, and performs an accounting process. An ordering system characterized by performing.   In an ordering method in an ordering system including a handy terminal, an order station, and a customer check printer, the handy terminal includes a step of inputting order information, a step of pressing a split key, and a step of inputting customer information. Transmitting the customer information / order information to the order station, wherein the order station receives the customer information / order information from the handy terminal, and stores the customer information / order information. And a step of sending the customer information / order information to a custom check printer with a slip number of the customer slip, and the customer check printer prints and issues the customer slip for each customer in the group; The Ordering method which is characterized in that.   In an ordering method in an ordering system comprising a handy terminal, an order station, a customer check printer, and a POS terminal, the handy terminal inputs an order information, a step of pressing a split key, and a step of inputting customer information. And sending the customer information / order information to the order station, the order station receiving the customer information / order information from the handy terminal, and attaching a slip number Storing the customer information / order information; sending the customer information / order information to the custom check printer with the slip number; and adding the slip number to the customer information / order information to the POS terminal; Send The customer check printer includes a step of printing and issuing the customer slip for each customer of the group, and the POS terminal includes a step of performing account accounting based on the slip number of the customer slip. And ordering method.

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