JP2015202318A - Management system for game parlor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a management system for game parlors allowing parlor staff to give a brief oral apology to a player about to leave to whom a trouble was unintentionally given from the parlor side.SOLUTION: When a trouble was given to a player due to an occurrence of some trouble in a game machine 1, at the time of issuing a card at a counting and lending unit 2, the trouble information is to be stored also; when exchanging the game value stored in the card for a prize at a POS 9, the trouble information is read out so as to display a message promoting parlor staff to give an oral apology. Accordingly, when the player exchanges the game value for a prize and leaves the parlor, it is possible to encourage parlor staff to give a brief oral apology.

Description

  The present invention relates to a game hall management system in which a game value specified by game value information recorded on a recording medium issued from a recording medium issuing device can be exchanged for a predetermined prize by a prize exchange device.

  In amusement halls, it is not uncommon to cause trouble for players due to troubles (failures / failures) of gaming machines and peripheral devices. When such a trouble occurs, for example, as described in Patent Document 1, a message to apologize that the trouble has occurred and a message to call the employee are displayed on the device. Yes. And it can be said that a general response is that the called employee solves the trouble and apologizes to the player.

JP 2011-143004 A

However, at amusement halls that respect customer service, such ad hoc responses are not sufficient, and the player wants to apologize and encourage the next visit when returning home. was there.
The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a management system for a game hall that can be used to give a word of apology to a player who has caused annoyance when returning.

The present invention relates to a plurality of gaming machines and a recording medium issuing device that can issue a recording medium that is attached to each gaming machine and that records gaming value information for specifying the magnitude of gaming value that the player has acquired through gaming. And a prize exchange device that reads game value information recorded on the recording medium and executes a prize exchange process for exchanging the game value specified by the game value information for a predetermined prize. In the field management system,
When any trouble occurs in the gaming machine, the input means for an employee to input trouble information indicating that the trouble has occurred, the trouble information input by the input means, and the identification information of the gaming machine Trouble information recording means for recording in association with each other, trouble information correspondence means for associating trouble information recorded by the trouble information recording means with identification information of the recording medium when the recording medium is issued, The prize exchange device apologizes to the player when there is trouble information associated with the identification information when the identification information of the recording medium is read when the prize exchange process is executed. A message to the effect is displayed to the employee (claim 1).

The game hall management system according to claim 1,
The input means may be composed of a remote control device that can be carried by an employee, and the employee may input the trouble information by operating the remote control device.

In the game hall management system according to claim 1 or 2,
After the trouble information is input by the trouble information input means, before the recording medium is issued, there is provided an erasing means for erasing the trouble information recorded by the trouble information recording means by an operation of an employee. (Claim 3).

In the management system for game halls as described in any one of Claim 1 to 3,
The trouble information association unit may associate the trouble information by writing the trouble information on the recording medium.

According to the invention of claim 1, when the prize exchange device reads the trouble information associated with the identification information of the recording medium, a message that the employee should be apologized is displayed. When a player returns after exchanging game values for prizes, he can encourage employees to say a word of apology.
According to the invention of claim 2, since the trouble information input means is a remote control device that can be carried by an employee, the trouble information can be input flexibly.

According to the invention of claim 3, since a troubled player may move to another game machine or return without issuing a recording medium, trouble information already input in such a case Thus, it is possible to prevent the trouble information from being associated with the identification information of different recording media.
According to the fourth aspect of the present invention, as the method of associating the identification information of the recording medium and the trouble information, the simplest method of directly writing the trouble information onto the recording medium is easy without adding any special means. Can be implemented.

Schematic which shows the whole structure of the management system for game centers in one Embodiment. Front view schematically showing a gaming machine and a counting lending unit Functional block diagram showing the configuration of the counting lending unit Flow chart showing trouble information recording process

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a schematic diagram showing the overall configuration of a game hall management system. A plurality of gaming machines 1 are installed in the game hall, and a counting lending unit 2 (corresponding to a recording medium issuing device and trouble information handling means) and a calling lamp unit 3 are installed corresponding to each gaming machine 1. Yes. The gaming machine 1, the count lending unit 2, and the calling lamp unit 3 are connected to the management device 8 via the relay device 4, the LAN 5, the relay terminal 6, and the LAN 7.

A prize exchange device (hereinafter referred to as POS) 9 and a payment device 10 are also installed in the game hall, and are connected to the management device 8 via the LAN 7. The POS 9 is read by a general card 12 (corresponding to a recording medium and trouble information recording means, see FIG. 3) or a member card 13 (corresponding to a recording medium and trouble information recording means, see FIG. 3) read by the attached card reader / writer 11. The prize exchange process is executed based on the specified game value (the number of possessed balls / the number of accumulated balls). When the general card 12 or the membership card 13 is inserted into the card insertion slot 14, the checkout apparatus 10 reads the deposit balance recorded in the inserted cards 12 and 13 with a card reader (not shown) and reads the read balance. The banknotes and coins corresponding to the deposit balance are returned from the return port 15.
When the game value recorded on the cards 12 and 13 is handled in the POS 9 and the settlement apparatus 10, the management value is compared with the game value stored in advance corresponding to the cards 12 and 13, and is true. The treatment of game value is made effective on the condition that it is determined that.

  The management device 8 is installed in, for example, an office room or the like in the game hall, and is connected to a keyboard 16, a monitor 17, a printer (not shown) and the like operated by the game hall manager. Although not shown in FIG. 1, for example, several hundred gaming machines 1 are actually managed by the management device 8.

  The management device 8 manages the operating status of the gaming machine 1, the counting lending unit 2, the POS 9 and the like installed in the amusement hall, and based on the signal from the gaming machine (gaming machine 1, counting lending unit 2, etc.) side. The game value (the number of possessed balls / the number of accumulated balls) and the deposit balance are stored and managed for each player. Note that “mochi” refers to balls counted during the day, and “save ball” refers to balls counted before the previous day.

FIG. 2 is a front view schematically showing the gaming machine 1 and the counting lending unit 2. The gaming machine 1 is a CR pachinko machine, and has an operation handle 19, an upper saucer 20, and a lower saucer 21 that constitute a launching device that launches a ball on the board surface 18, and a liquid crystal display unit 22, a start port 23, It has a big prize opening 24. When the player operates the operation handle 19, a ball (game medium) is fired on the board surface 18, and when the ball wins the start port 23, the number of balls corresponding to the winning is paid out or a big hit lottery is performed. In the jackpot lottery, a symbol variation based on a so-called special symbol (special symbol) is executed in the liquid crystal display unit 22, and a jackpot is generated when the symbol that is stopped and displayed is a jackpot symbol. When a big hit occurs, for example, the big winning opening 24 is opened for 15 rounds.
Note that the gaming machine 1 specifies an out signal that can specify the number of inserted media that is the number of balls that have been struck and the number of payout media that is the number of balls that have been paid out as the game progresses by the player. Various game signals such as a possible safe signal and a jackpot signal capable of specifying a jackpot state are output.

  The counting / lending unit 2 receives a status display unit 25 indicating a current operation state (normal state, error state, etc.), a bill insertion slot 26 into which a bill is inserted, an operation input from a player, and the progress of the game. Touch-panel type liquid crystal display 27 for displaying game data such as symbol variation count (start count) and jackpot probability, 1 payout button 28 for paying out a unit worth (500 Yen equivalent), passed through A payout nozzle 29, a remote control light receiving unit 31 for receiving an optical signal from a remote control 30 (equivalent to an input means, a remote control device, and an erasing means) carried by an employee, a card insertion slot into which a general card 12 or a membership card 13 is inserted 32, a detachable counting tray 33 and the like located below the lower tray 21 of the gaming machine 1 are provided.

  On the other hand, the gaming machine 1 is provided with a lending button 34 and a return button 35, and the counting lending unit 2 executes a lending process according to an operation on the lending button 34 and issues a card according to an operation on the return button 35. Execute the process. That is, the counting lending unit 2 lends balls (game media) within the range of the deposit balance, accepts and counts balls (game value) paid out from the lower tray 21 of the gaming machine 1, and deposits the balance. And the number of possessed balls (game value information) is recorded on the general card 12 or the membership card 13 and issued. When the general card 12 is received, the deposit balance and the number of possessed balls are displayed, and lending / return processing is performed within those ranges. When the member card 13 is received, the deposit balance and the number of balls are displayed, and the number of stored balls is displayed on condition that the PIN number is input, and lending / return processing is performed within those ranges.

  FIG. 3 is a functional block diagram showing the configuration of the counting / lending unit 2. The counting lending unit 2 includes a control unit 36 constituted by a microcomputer having a CPU 36a, a ROM 36b, a RAM 36c, and an I / O 36d, and a peripheral unit connected to the control unit 36. As a peripheral part, the I / F part 37 which transmits / receives various signals and various information between the management apparatus 8 and the game machine 1, the banknote processing part 38 which determines the authenticity of the banknote thrown into the banknote slot 26, liquid crystal A card reader as a predetermined position for reading and writing various information recorded on the display unit 27, the touch panel 39 provided on the liquid crystal display unit 27, and the cards 12 and 13 inserted in the card insertion slot 32 When the writer 40, the card stock section 41 capable of stocking up to 10 general cards 12, the payout button 28, and the payout button 28 are operated, one unit (for example, 500 yen) of balls is discharged from the payout nozzle 29. The payout unit 42 for paying out, the counting unit 43 for counting the number of balls flowing in from the counting tray 33, and the like.

  IC cards 12a and 13a are built in the general card 12 and the member card 13, respectively, and a general ID and a member ID are stored in the IC chips 12a and 13a, respectively. These cards 12 and 13 are recording media for identifying the amount of money (balance information) deposited in the counting and lending unit 2 and the possession information for identifying the number of possessions. The general card 12 is valid only on that day, and can store the deposit balance and the number of balls. The membership card 13 is valid until a preset expiration date (for example, 3 years) and can store the deposit balance, while the number of possessed balls / the number of accumulated balls is stored only in the management device 8.

The counting lending unit 2 has the following functions.
(1) The amount (1,000 yen unit) of the bill inserted into the bill insertion slot 26 is stored, and the inserted amount (payment balance) is displayed on the liquid crystal display unit 27.
(2) In accordance with the operation of the lending button 34 provided on the gaming machine 1, the number of balls (125 balls) corresponding to the number of times (500 yen) is paid from the payout mechanism inside the gaming machine 1 within the range of the deposit balance. put out. At this time, the game machine 1 outputs a signal indicating that the number of balls has been paid out once to the counting lending unit 2, so that the amount corresponding to the number of times (500) from the deposit balance displayed on the liquid crystal display unit 27. Yen) is reduced and a sales signal is output. Since this sales signal outputs one pulse every time one ball is paid out, one pulse is specified as a sales amount of 500 yen.

(3) The balls that have fallen from the lower tray 21 of the gaming machine 1 and received by the counting tray 33 flow into the counting section 43 so that the number of balls is counted and displayed on the liquid crystal display section 27.
(4) Depending on the operation of the payout button 28, the number of balls (number of balls held) or the number of balls stored (in the case of a member player) is paid out once (125 balls).

  (5) In accordance with an operation on the return button 35 provided on the gaming machine 1, the deposit balance and the number of balls are recorded and issued on the general card 12 inserted in the card insertion slot 32. When the membership card 13 is inserted, the deposit balance is recorded on the membership card 13 and the number of possessed balls is transmitted to the management device 8 on condition that the personal identification number is input, and then the membership card 13 is issued. When the cards 12 and 13 are issued, the issuance information is transmitted to the management device 8 and stored also on the management device 8 side. When neither the general card 12 nor the membership card 13 is inserted into the card insertion slot 32, the general card 12 stocked in the card stock unit 41 is fed (set) to the card reader / writer 40 by a recording medium moving means (not shown). ) And record and issue the deposit balance and number of balls. When both the deposit balance and the number of possessed balls become 0, the general card 12 set in the card reader / writer 40 is collected in the card stock unit 41 by the recording medium moving means.

  (6) When the general card 12 is inserted into the card insertion slot 32, the deposit balance and the number of possessions recorded in the general card 12 are read by the card reader / writer 40 and displayed on the liquid crystal display unit 27. When the member card 13 is inserted, the deposit balance recorded on the member card 13 is read out and displayed on the liquid crystal display unit 27, and the storage ball stored in the member account of the management device 8 on condition that the PIN number is input. The number (the number of balls stored on the day / the number of balls stored on the previous day) is also displayed. The number of balls stored on the day is the number of balls stored on the day, and the number of balls stored on the previous day is the number of balls stored up to the previous day. After the end of business, the number of balls stored on the day is added to the number of balls stored on the previous day and stored. In response to a payout operation by the player, a ball for several times is paid out from the payout nozzle 29 within the range of the number of stored balls.

  (7) The game data of the corresponding gaming machine 1 or other designated gaming machine 1 is displayed according to the operation input to the liquid crystal display unit 27, the message from the game hall is displayed, and the player plays the member game When it is determined that the player is a player, the game data of the gaming machine 1 is displayed.

  The management device 8 operates in accordance with a stored computer program, temporarily stores a game information display service for displaying game data indicating the operating status of the gaming machine 1, and a game medium acquired by the player through the game. Alternatively, it is possible to execute a savings service that can be reused for games at a later date. In order to execute these services, the operating state of the gaming machine 1 is specified based on the gaming signal input to the input / output unit from the gaming machine 1, the counting lending unit 2, etc., and the gaming data is stored for each gaming machine 1. It comes to manage.

The game data managed for each gaming machine 1 is as follows.
・ Out ・ Safe ・ Difference = Safe-Out ・ Rounding rate = Safe ÷ Out ・ Hit probability = Number of jackpots ÷ Number of starts

  The call lamp unit 3 shown in FIG. 1 includes a data display unit 44, a plurality of operation switch units 45, a remote control light receiving unit 46, and a call button 47. The data display unit 44 displays various types of information such as game information aggregated based on signals input from the gaming machine 1 to the calling lamp unit 3. The plurality of operation switch sections 45 are operated in order to switch display contents of the data display section 44 or for a player to call an employee of the game hall. Various information such as trouble information described later is transmitted to the remote control light receiving unit 46 of the calling lamp unit 3 by the remote control 30 carried by the employee.

Next, the operation of the above configuration will be described.
When the player inserts banknotes into the counting / lending unit 2, the counting / lending unit 2 stores the amount of the inserted banknotes and displays the lending frequency (1 number = 125 balls) on the liquid crystal display unit 27. When the player depresses the lending button 34 of the gaming machine 1, a lending process for paying out balls from the paying mechanism inside the gaming machine is executed one by one according to the operation on the lending button 34. On the other hand, when the member player has a stored ball, a payout process for paying out one unit of the ball from the payout nozzle 29 by an operation on the payout button 28 is executed.

  When counting the balls acquired by the player with the gaming machine 1, the balls are dropped from the lower tray 21 of the gaming machine 1. The dropped balls are received by the counting tray 33 of the counting lending unit 2 and flow into the counting lending unit 2 and are counted by the counting unit 43. When the counting lending unit 2 counts balls by the counting unit 43, the counting lending unit 2 displays the number of counting balls as the number of balls on the liquid crystal display unit 27. When the payout operation is performed by the payout button 28, balls (125 balls) of the number of times within the range of the number of balls are paid out to the gaming machine 1 from the payout nozzle 29 and displayed on the liquid crystal display unit 27. The number of holding balls is updated. When the number of balls is less than one, all the numbers of balls are paid out. When the player operates the return button 35 of the gaming machine 1, the player issues the general card 12 in which the deposit balance and the number of possessions at that time are recorded (if the membership card 13 is inserted in the card insertion slot 32, Only the deposit balance is recorded and issued to the member card 13, and the number of possessed balls is added and stored in the same day savings of the member account of the management device 8). Then, the issued general card 12 (member card 13) is recorded in the general card 12 by inserting it into the destination counting / lending unit 2 (in the case of the member card 13, the management device 8 corresponding to the member card 13). Since the deposit balance / the number of possessed balls (the number of accumulated balls) stored in the screen is displayed, it is possible to play a game by lending or returning balls within that range. When the game is finished, the information can be stored in the general card 12 or the membership card 13 and returned (issued) by operating the return button 35 provided in the gaming machine 1.

Now, when the game machine 1 is clogged, the supply device is clogged, the count lending unit 2 is broken, etc., the player calls the employee by operating the call button 47 of the call lamp unit 3.
The employee goes to the calling player and operates the remote controller 30 to transmit trouble information to the counting and lending unit 2, and then performs trouble-solving work. The trouble information includes the trouble occurrence device and the content of the trouble. For example, when clogging occurs in the gaming machine 1, the machine number of the gaming machine 1 and an identification number indicating clogging become trouble information.
The counting / lending unit 2 executes the trouble information recording process shown in FIG. 4. When trouble information is received from the remote controller 30 (S1: YES), the received trouble information is stored in the RAM 36c (S2).

The player operates the return button 35 of the gaming machine 1 to continue the game after the trouble is solved and to end the game or move the table.
When the return button 35 is operated (S5: YES), the counting / lending unit 2 checks whether trouble information is stored in the RAM 36c (S6). In this case, since trouble information is stored (S6: YES), the trouble information is recorded on the cards 12 and 13 (S7). That is, when the membership card 13 is inserted, the general card 12 is fed out to the membership card 13 and when the membership card 13 is not inserted, the trouble information is recorded. The information recorded on the general card 12 is a machine number (corresponding to “gaming machine identification information”), a deposit balance, the number of counting balls, and trouble information. Information recorded on the member card 13 is a machine number (corresponding to “identification information of gaming machine”), a deposit balance, and trouble information.

When the count lending unit 2 records the trouble information on the cards 12 and 13 as described above, the trouble counting information stored in the RAM 36c is erased after the cards 12 and 13 are issued.
In the case of the membership card 13, since the membership card 13 is issued in order for the player to move the gaming machine 1 with neither the deposit balance nor the number of counting balls, the trouble information is erased at that time. .

  By the way, when a general player moves the gaming machine 1 in a state where there is neither a deposit balance nor a number of counting balls, the general card 12 is not issued. Trouble information deletion operation is performed. As a result, the trouble information erasure command is transmitted from the remote controller 30 to the counting lending unit 2.

When the count lending unit 2 receives a trouble information deletion command from the remote controller 30 (S3: YES), the counting lending unit 2 deletes the trouble information stored in the RAM 36c (S4).
If it is not possible to visually confirm the movement of a general player, the trouble information stored in the RAM 36c cannot be erased, so an unrelated player issues a general card 12 on which trouble information is recorded. However, even if an irrelevant player possesses the general card 12 on which trouble information is recorded, it will not cause trouble, so such a scene is allowed.

  Then, when the player exchanges the number of balls recorded on the cards 12 and 13 for a prize in order to finish the game, he / she submits the cards 12 and 13 to the prize exchange counter. The employee reads the information on the cards 12 and 13 with the card reader / writer 11 of the POS 9 and executes a prize exchange process using the number of counted balls and the number of stored balls.

If trouble information is recorded on the cards 12 and 13, the trouble information is read out and displayed on the POS 9 screen. At this time, a message indicating that the player should apologize together with the trouble information is also displayed. For example, if supply trouble is stored as trouble information, the message “Supply trouble occurred at the XXX range. Please apologize to the customer.” Is displayed.
The employee who sees this message makes an apology to the player in response to the trouble situation when handing over the prize. The player can apologize from the employee at the end of the game, so that he can forget that a trouble has occurred in the game and will come to the store next time.

According to such an embodiment, the following effects can be produced.
When some trouble occurs in the gaming machine 1 and troubles the player, the trouble information is recorded together with the issue information when the card of the counting lending unit 2 is issued, and is recorded in the cards 12 and 13 by the POS 9 When exchanging prizes for gaming value, the trouble information is read and a message prompting the employee to apologize is displayed, so when a player returns after exchanging gaming value for prizes, The employee can be encouraged to say a word of apology, and the player can return comfortably.

Since trouble information is transmitted from the remote control 30 portable to the employee to the counting / lending unit 2, the trouble information can be input to the counting / lending unit 2 flexibly.
Since the trouble information erasure command is transmitted from the remote controller 30 to the counting and lending unit 2, it is possible to prevent the trouble information from being erroneously recorded on the general card 12 issued by an unrelated player.
Since the simplest method of directly writing trouble information on the card is adopted, it can be easily carried out without adding any special means.

(Other embodiments)
The present invention is not limited to the above-described embodiment, and may be modified or expanded as follows, each modified example may be combined with the above-described embodiment, or each modified example may be combined.
The trouble information includes the trouble occurrence device and the content of the trouble, but may be information indicating only that the trouble has occurred.
When the player moves to another gaming machine 1 without the trouble information being recorded on the cards 12 and 13, the trouble information is similarly moved to the destination counting / lending unit 2 by operating the remote controller 30. May be.

Although the employee operates the remote controller 30 to record the trouble information, the trouble information input means is not limited to this. For example, a wired input means may be fixedly provided at the end of the gaming machine island.
The trouble information is recorded on the card itself. However, the trouble information may be recorded on the management device 8 in association with the identification information of the cards 12 and 13 so that the POS 9 reads the trouble information from the management device 8.

  Trouble information is recorded on both the general card 12 and the member card 13, but only the member card 13 may be targeted. That is, since the general card 12 is not issued unless there is a deposit balance / counting ball number, it is difficult to reliably associate trouble information with the same player.

Although the number of counting balls is recorded on the general card 12, only the identification information may be recorded, and the number of counting balls stored in the management device 8 may be specified based on the identification information.
Only the identification information is recorded on the member card 13 and the number of balls and the number of stored balls are not recorded, but the number of balls and the number of stored balls are also recorded on the member card 13 and the count recorded by the management device 8 is recorded. You may make it exchange prizes after collating with the number of balls and the number of stored balls.

The form of the recording medium is not limited to the card, and may be any form such as a coin shape.
The gaming machine 1 may be an enclosed gaming machine that does not pay out gaming media and performs addition storage as electronic data.
Moreover, it is not limited to a pachinko gaming machine and may be a slot machine, for example.
As a general rule, the general card 12 is valid only on the day, but if the deposit balance is not settled during the day, it may be exceptionally settled on the following day.

  In the drawings, 1 is a gaming machine, 2 is a counting lending unit (recording medium issuing device, trouble information handling means), 9 is a prize exchange device, 12 is a general card (recording medium, trouble information recording means), and 13 is a membership card. (Recording medium, trouble information recording means), 30 is a remote control (input means, remote control device, erasure means).

Claims (4)

Multiple gaming machines,
A recording medium issuing device attached to each gaming machine and capable of issuing a recording medium that records game value information for specifying the magnitude of the game value acquired by the player through the game;
A prize exchange device that reads game value information recorded on the recording medium and executes a prize exchange process for exchanging a game value specified by the game value information with a predetermined prize. In the management system,
When any trouble occurs in the gaming machine, an input means for an employee to input trouble information indicating that the trouble has occurred;
Trouble information recording means for recording trouble information input by the input means in association with identification information of the gaming machine;
Trouble information correspondence means for associating trouble information recorded by the trouble information recording means with identification information of the recording medium when the recording medium is issued,
When the prize exchange device reads the identification information of the recording medium when executing the prize exchange process and there is trouble information associated with the identification information, the prize exchange device should apologize to the player. A management system for a playground characterized by displaying messages to employees.   2. The management system for a game hall according to claim 1, wherein the input means comprises a remote control device that can be carried by an employee, and the employee inputs the trouble information by operating the remote control device. .   After the trouble information is input by the trouble information input means, and before the recording medium is issued, there is provided an erasing means for erasing the trouble information recorded by the trouble information recording means by an operation of an employee. The management system for game halls according to claim 1 or 2, characterized by the above-mentioned.   4. The game hall management system according to claim 1, wherein the trouble information association unit associates the trouble information by writing the trouble information in the recording medium. 5.

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