JP2013540407A5 - - Google Patents
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- Publication number
- JP2013540407A5 JP2013540407A5 JP2013535123A JP2013535123A JP2013540407A5 JP 2013540407 A5 JP2013540407 A5 JP 2013540407A5 JP 2013535123 A JP2013535123 A JP 2013535123A JP 2013535123 A JP2013535123 A JP 2013535123A JP 2013540407 A5 JP2013540407 A5 JP 2013540407A5
- Authority
- JP
- Japan
- Prior art keywords
- customer
- call
- computer
- notification
- agent
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US40558710P | 2010-10-21 | 2010-10-21 | |
| US61/405,587 | 2010-10-21 | ||
| PCT/US2011/057317 WO2012054851A1 (en) | 2010-10-21 | 2011-10-21 | System and method for maximizing efficiency of call transfer speed |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JP2013540407A JP2013540407A (ja) | 2013-10-31 |
| JP2013540407A5 true JP2013540407A5 (enExample) | 2014-12-11 |
Family
ID=45973042
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2013535123A Pending JP2013540407A (ja) | 2010-10-21 | 2011-10-21 | 通話の転送速度の効率を最大限にするためのシステムおよび方法 |
Country Status (6)
| Country | Link |
|---|---|
| US (3) | US8594308B2 (enExample) |
| EP (1) | EP2630781B1 (enExample) |
| JP (1) | JP2013540407A (enExample) |
| AU (1) | AU2011316871A1 (enExample) |
| CA (1) | CA2815399C (enExample) |
| WO (1) | WO2012054851A1 (enExample) |
Families Citing this family (43)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8938058B2 (en) | 2010-10-21 | 2015-01-20 | Micro Macro Assets Llc | System and method for providing sales and marketing acceleration and effectiveness |
| US11968326B2 (en) | 2010-10-21 | 2024-04-23 | Micro Macro Assets, Llc | System and method improving inbound leads and phone calls processing in sales and marketing engagement |
| US9674364B2 (en) | 2010-10-21 | 2017-06-06 | Micro Macro Assets, Llc | Comprehensive system and method for providing sales and marketing acceleration and effectiveness |
| WO2012054851A1 (en) | 2010-10-21 | 2012-04-26 | Ivesia Solutions, Inc. | System and method for maximizing efficiency of call transfer speed |
| US8401171B1 (en) | 2010-12-20 | 2013-03-19 | United Services Automobile Association (Usaa) | Computing device assistance for phone based customer service representative interaction |
| US11012563B1 (en) | 2012-03-06 | 2021-05-18 | Connectandsell, Inc. | Calling contacts using a wireless handheld computing device in combination with a communication link establishment and management system |
| US10432788B2 (en) | 2012-03-06 | 2019-10-01 | Connectandsell, Inc. | Coaching in an automated communication link establishment and management system |
| US9258423B1 (en) | 2012-03-06 | 2016-02-09 | Connectandsell, Inc. | Contextual lead generation in an automated communication link establishment and management system |
| US9986076B1 (en) | 2012-03-06 | 2018-05-29 | Connectandsell, Inc. | Closed loop calling process in an automated communication link establishment and management system |
| US11743382B2 (en) | 2012-03-06 | 2023-08-29 | Connectandsell, Inc. | Coaching in an automated communication link establishment and management system |
| US9876886B1 (en) | 2012-03-06 | 2018-01-23 | Connectandsell, Inc. | System and method for automatic update of calls with portable device |
| US8649500B1 (en) | 2012-03-06 | 2014-02-11 | Connectandsell, Inc. | Dynamic allocation of agents for outbound calling in an automated communication link establishment and management system |
| US8948372B1 (en) | 2012-03-06 | 2015-02-03 | Connectandsell, Inc. | Contextual lead generation in an automated communication link establishment and management system |
| US8600019B1 (en) * | 2012-08-28 | 2013-12-03 | West Corporation | Intelligent interactive voice response system for processing customer communications |
| US9471811B2 (en) | 2012-08-31 | 2016-10-18 | Ncr Corporation | Learning a new peripheral using a security provisioning manifest |
| US9344281B2 (en) * | 2012-08-31 | 2016-05-17 | Ncr Corporation | Detecting fraud using operational parameters for a peripheral |
| US9020140B2 (en) * | 2012-11-05 | 2015-04-28 | Sap Se | Telephonic teleservices management |
| US8649501B1 (en) | 2012-12-28 | 2014-02-11 | Convergent Resources Holdings, LLC | Interactive dialing system |
| US10887296B2 (en) * | 2012-12-31 | 2021-01-05 | Ncr Corporation | Secure provisioning manifest for controlling peripherals attached to a computer |
| WO2014164765A1 (en) * | 2013-03-11 | 2014-10-09 | Micro Macro Assets Llc | System and method for providing sales and marketing acceleration and effectiveness |
| US9049300B1 (en) | 2013-03-14 | 2015-06-02 | Itellas, Llc | Telephonic privacy systems |
| US9807237B2 (en) * | 2014-06-27 | 2017-10-31 | Vonage Business Inc. | System and method for a progressive dialer for outbound calls |
| WO2016015036A1 (en) * | 2014-07-25 | 2016-01-28 | Micro Macro Assets Llc | Comprehensive system and method for providing sales and marketing acceleration and effectiveness |
| CN114584660A (zh) | 2016-06-13 | 2022-06-03 | 谷歌有限责任公司 | 向人类操作员的升级 |
| US10827064B2 (en) | 2016-06-13 | 2020-11-03 | Google Llc | Automated call requests with status updates |
| US9979823B2 (en) * | 2016-08-29 | 2018-05-22 | Genesys Telecommunications Laboratories, Inc. | Contact center system and method for advanced outbound communications to a contact group |
| US11818292B1 (en) * | 2017-02-13 | 2023-11-14 | Intrado Corporation | Multimode service communication configuration |
| CN107682576B (zh) * | 2017-10-26 | 2020-01-14 | 平安科技(深圳)有限公司 | 客户进线分配方法、系统、计算机设备及存储介质 |
| CN107682572B (zh) * | 2017-10-26 | 2020-01-14 | 平安科技(深圳)有限公司 | 客户进线分配方法、系统、计算机设备及存储介质 |
| WO2019111419A1 (ja) * | 2017-12-08 | 2019-06-13 | 株式会社コンベックス | 情報処理装置 |
| US20190197278A1 (en) * | 2017-12-13 | 2019-06-27 | Genista Biosciences Inc. | Systems, computer readable media, and methods for retrieving information from an encoded food label |
| US11516344B2 (en) * | 2019-01-29 | 2022-11-29 | Avaya, Inc. | Systems and methods for assigning contacts in a blended contact center |
| US11700329B2 (en) * | 2019-03-29 | 2023-07-11 | Avaya Inc. | Managed channel for agent-to-agent consultation |
| WO2020227313A1 (en) | 2019-05-06 | 2020-11-12 | Google Llc | Automated calling system |
| US11158321B2 (en) | 2019-09-24 | 2021-10-26 | Google Llc | Automated calling system |
| WO2021188126A1 (en) | 2020-03-20 | 2021-09-23 | Google Llc | Semi-delegated calling by an automated assistant on behalf of human participant |
| US11303749B1 (en) | 2020-10-06 | 2022-04-12 | Google Llc | Automatic navigation of an interactive voice response (IVR) tree on behalf of human user(s) |
| CN112367434B (zh) * | 2020-11-11 | 2022-04-12 | 国家电网有限公司客户服务中心 | 一种电网客服业务运算资源自动分配系统 |
| US11223722B1 (en) * | 2020-12-23 | 2022-01-11 | AcqueonTechnologies Inc. | System and method for unified autodial campaign management |
| CN113067951B (zh) * | 2021-03-17 | 2022-11-22 | 平安普惠企业管理有限公司 | 终端通信管理方法、装置、计算机设备及可读存储介质 |
| CN113596268B (zh) * | 2021-07-27 | 2022-11-11 | 平安普惠企业管理有限公司 | 重拨处理方法、装置、电子设备及存储介质 |
| IT202200012422A1 (it) | 2022-06-13 | 2023-12-13 | Colligo S P A | Sistema di ottimizzazione della contattabilità per call center |
| US12225158B2 (en) | 2022-12-15 | 2025-02-11 | Google Llc | System(s) and method(s) for implementing a personalized chatbot |
Family Cites Families (35)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5343518A (en) * | 1993-01-14 | 1994-08-30 | Davox Corporation | System and method for controlling the dialing order of call record lists in an automated dialing system |
| US6141412A (en) * | 1994-06-01 | 2000-10-31 | Davox Corporation | Unscheduled event task processing system |
| US5822400A (en) * | 1996-08-19 | 1998-10-13 | Davox Corporation | Call record scheduling system and method |
| JP3065053B2 (ja) * | 1998-01-06 | 2000-07-12 | セイコーエプソン株式会社 | 機器監視システム、ローカル監視装置、統合監視装置、機器監視方法、及び、プログラムを格納したコンピュータ可読媒体 |
| JP3634610B2 (ja) * | 1998-01-27 | 2005-03-30 | 富士通株式会社 | 自動コールシステム |
| US6167266A (en) * | 1998-05-29 | 2000-12-26 | Ericsson Inc. | Method for handling of positioning triggers for batch location requests within a location services system |
| US6345094B1 (en) * | 1998-06-08 | 2002-02-05 | Davox Corporation | Inbound/outbound call record processing system and method |
| US20050002515A1 (en) | 1999-07-13 | 2005-01-06 | Mewhinney Brian E. | Dialing techniques for a contact center |
| US7068642B1 (en) * | 1999-09-17 | 2006-06-27 | Concerto Software, Inc. | System and method of propagating exclusion records in a networked computer telephony integration system |
| US7092509B1 (en) | 1999-09-21 | 2006-08-15 | Microlog Corporation | Contact center system capable of handling multiple media types of contacts and method for using the same |
| US6751310B1 (en) | 2000-04-05 | 2004-06-15 | Concerto Software, Inc. | System and method for prioritizing telephone call campaigns based on campaign productivity |
| US7110525B1 (en) | 2001-06-25 | 2006-09-19 | Toby Heller | Agent training sensitive call routing system |
| US7715546B2 (en) * | 2001-07-09 | 2010-05-11 | Austin Logistics Incorporated | System and method for updating contact records |
| US7372952B1 (en) | 2002-03-07 | 2008-05-13 | Wai Wu | Telephony control system with intelligent call routing |
| JP4084082B2 (ja) * | 2002-05-15 | 2008-04-30 | エヌ・ティ・ティ・コミュニケーションズ株式会社 | アウトバウンド業務支援機能付きコールセンタ制御システム |
| US20040002988A1 (en) * | 2002-06-26 | 2004-01-01 | Praveen Seshadri | System and method for modeling subscriptions and subscribers as data |
| US7177859B2 (en) * | 2002-06-26 | 2007-02-13 | Microsoft Corporation | Programming model for subscription services |
| US20040002958A1 (en) * | 2002-06-26 | 2004-01-01 | Praveen Seshadri | System and method for providing notification(s) |
| US8385526B2 (en) * | 2003-10-14 | 2013-02-26 | Tele-Town Hall, LLC. | System and process for mass telephony conference call |
| US20060153357A1 (en) | 2005-01-08 | 2006-07-13 | Arup Acharya | Method and apparatus for providing contextual information with telephone calls |
| US8284920B2 (en) | 2005-03-10 | 2012-10-09 | Cisco Technology, Inc. | Method and system for transferring a call at an automatic call distribution system |
| US20070121902A1 (en) * | 2005-11-03 | 2007-05-31 | Andrei Stoica | Transfer of live calls |
| US7873156B1 (en) * | 2006-09-29 | 2011-01-18 | Verint Americas Inc. | Systems and methods for analyzing contact center interactions |
| US7873157B1 (en) * | 2007-02-23 | 2011-01-18 | Avaya Inc. | Method and apparatus for performing predictive dialing |
| US8447691B2 (en) | 2007-05-30 | 2013-05-21 | Hsbc Card Services, Inc. | Systems and methods for NACHA compliant ACH transfers using an automated voice response system |
| US7793141B1 (en) * | 2008-05-15 | 2010-09-07 | Bank Of America Corporation | eCommerce outage customer notification |
| JP2010050937A (ja) * | 2008-08-25 | 2010-03-04 | Promise Co Ltd | 自動発信システム |
| JP5532598B2 (ja) * | 2008-12-15 | 2014-06-25 | 富士通株式会社 | オペレータ管理システム、その方法、及びプログラム |
| US8238543B2 (en) * | 2009-06-01 | 2012-08-07 | Genesys Telecommunications Laboratories, Inc. | System and methods for predicting future agent readiness for handling an interaction in a call center |
| WO2011038285A2 (en) * | 2009-09-24 | 2011-03-31 | etape Partners, LLC | Three dimensional digitally rendered environments |
| US8660258B2 (en) * | 2009-11-19 | 2014-02-25 | Genesys Telecommunications Laboratories, Inc. | System and methods for selecting a dialing strategy for placing an outbound call |
| US8861710B2 (en) * | 2010-05-19 | 2014-10-14 | Avaya Inc. | Playing expected wait time on agent's notification |
| US20120076283A1 (en) | 2010-09-23 | 2012-03-29 | Ajmera Dinesh | Predictive Customer Service Environment |
| WO2012054851A1 (en) * | 2010-10-21 | 2012-04-26 | Ivesia Solutions, Inc. | System and method for maximizing efficiency of call transfer speed |
| US8938058B2 (en) * | 2010-10-21 | 2015-01-20 | Micro Macro Assets Llc | System and method for providing sales and marketing acceleration and effectiveness |
-
2011
- 2011-10-21 WO PCT/US2011/057317 patent/WO2012054851A1/en not_active Ceased
- 2011-10-21 AU AU2011316871A patent/AU2011316871A1/en not_active Abandoned
- 2011-10-21 EP EP11835230.1A patent/EP2630781B1/en not_active Not-in-force
- 2011-10-21 CA CA2815399A patent/CA2815399C/en active Active
- 2011-10-21 US US13/278,764 patent/US8594308B2/en active Active
- 2011-10-21 JP JP2013535123A patent/JP2013540407A/ja active Pending
-
2013
- 2013-10-18 US US14/057,758 patent/US8964963B2/en active Active
-
2015
- 2015-01-14 US US14/596,774 patent/US9467566B2/en active Active
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