JP2013540407A - 通話の転送速度の効率を最大限にするためのシステムおよび方法 - Google Patents

通話の転送速度の効率を最大限にするためのシステムおよび方法 Download PDF

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Publication number
JP2013540407A
JP2013540407A JP2013535123A JP2013535123A JP2013540407A JP 2013540407 A JP2013540407 A JP 2013540407A JP 2013535123 A JP2013535123 A JP 2013535123A JP 2013535123 A JP2013535123 A JP 2013535123A JP 2013540407 A JP2013540407 A JP 2013540407A
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Japan
Prior art keywords
customer
computer
dialing agent
dialing
speaker
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
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JP2013535123A
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English (en)
Japanese (ja)
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JP2013540407A5 (enExample
Inventor
サウンダール，センラジ
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マイクロ マクロ アセッツ エルエルシー
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Application filed by マイクロ マクロ アセッツ エルエルシー filed Critical マイクロ マクロ アセッツ エルエルシー
Publication of JP2013540407A publication Critical patent/JP2013540407A/ja
Publication of JP2013540407A5 publication Critical patent/JP2013540407A5/ja
Pending legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/14—Delay circuits; Timers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/357—Autocues for dialog assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
    • H04M2203/404—Collaboration among agents

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
JP2013535123A 2010-10-21 2011-10-21 通話の転送速度の効率を最大限にするためのシステムおよび方法 Pending JP2013540407A (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US40558710P 2010-10-21 2010-10-21
US61/405,587 2010-10-21
PCT/US2011/057317 WO2012054851A1 (en) 2010-10-21 2011-10-21 System and method for maximizing efficiency of call transfer speed

Publications (2)

Publication Number Publication Date
JP2013540407A true JP2013540407A (ja) 2013-10-31
JP2013540407A5 JP2013540407A5 (enExample) 2014-12-11

Family

ID=45973042

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2013535123A Pending JP2013540407A (ja) 2010-10-21 2011-10-21 通話の転送速度の効率を最大限にするためのシステムおよび方法

Country Status (6)

Country Link
US (3) US8594308B2 (enExample)
EP (1) EP2630781B1 (enExample)
JP (1) JP2013540407A (enExample)
AU (1) AU2011316871A1 (enExample)
CA (1) CA2815399C (enExample)
WO (1) WO2012054851A1 (enExample)

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CN107682576B (zh) * 2017-10-26 2020-01-14 平安科技（深圳）有限公司 客户进线分配方法、系统、计算机设备及存储介质
US20190197278A1 (en) * 2017-12-13 2019-06-27 Genista Biosciences Inc. Systems, computer readable media, and methods for retrieving information from an encoded food label
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US11700329B2 (en) * 2019-03-29 2023-07-11 Avaya Inc. Managed channel for agent-to-agent consultation
JP7167357B2 (ja) 2019-05-06 2022-11-08 グーグル エルエルシー 自動通話システム
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CN112367434B (zh) * 2020-11-11 2022-04-12 国家电网有限公司客户服务中心 一种电网客服业务运算资源自动分配系统
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CN113596268B (zh) * 2021-07-27 2022-11-11 平安普惠企业管理有限公司 重拨处理方法、装置、电子设备及存储介质
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Publication number Priority date Publication date Assignee Title
WO2019111419A1 (ja) * 2017-12-08 2019-06-13 株式会社コンベックス 情報処理装置

Also Published As

Publication number Publication date
US20120099720A1 (en) 2012-04-26
WO2012054851A1 (en) 2012-04-26
AU2011316871A1 (en) 2013-05-23
CA2815399C (en) 2017-05-16
EP2630781A1 (en) 2013-08-28
US9467566B2 (en) 2016-10-11
EP2630781A4 (en) 2016-06-15
CA2815399A1 (en) 2012-04-26
US8964963B2 (en) 2015-02-24
EP2630781B1 (en) 2018-06-20
US20150124953A1 (en) 2015-05-07
US8594308B2 (en) 2013-11-26
US20140044253A1 (en) 2014-02-13

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