JP2001502151A - マルチメディア呼センタ - Google Patents
マルチメディア呼センタInfo
- Publication number
- JP2001502151A JP2001502151A JP10518093A JP51809398A JP2001502151A JP 2001502151 A JP2001502151 A JP 2001502151A JP 10518093 A JP10518093 A JP 10518093A JP 51809398 A JP51809398 A JP 51809398A JP 2001502151 A JP2001502151 A JP 2001502151A
- Authority
- JP
- Japan
- Prior art keywords
- call
- gatekeeper
- gateway
- call center
- network
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1023—Media gateways
- H04L65/103—Media gateways in the network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/64—Hybrid switching systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1033—Signalling gateways
- H04L65/104—Signalling gateways in the network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1043—Gateway controllers, e.g. media gateway control protocol [MGCP] controllers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
- H04L65/1106—Call signalling protocols; H.323 and related
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/60—Network streaming of media packets
- H04L65/75—Media network packet handling
- H04L65/765—Media network packet handling intermediate
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/08—Protocols for interworking; Protocol conversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Multimedia (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Computer Security & Cryptography (AREA)
- Marketing (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Telephonic Communication Services (AREA)
- Small-Scale Networks (AREA)
Abstract
Description
Claims (1)
- 【特許請求の範囲】 1.アドレスされたマルチメディア呼を運ぶのに適した計算機網と、 この網による伝送のためのマルチメディア呼を受領するのに適した網へのゲー トウェイと、 受領したマルチメディア呼についての所望の網ノードへのアドレスを実効ある ものとするようになっている呼マネージャとで成るマルチメディア通信呼センタ 。 2.前記網への呼アクセスを制御するようになっているゲートキーパを含む請 求項1記載の呼センタ。 3.前記ゲートキーパは前記呼マネージャにより制御される請求項2記載の呼 センタ。 4.前記ゲートキーパは前記網上のノードを含んでいる請求項2又は3記載の 呼センタ。 5.前記ゲートキーパは前記網を通って前記呼マネージャと通信する請求項2 ないし4のいずれか1項記載の呼センタ。 6.前記ゲートキーパはCSTA規格プロトコルを用いて呼マネージャと通信 をする請求項2ないし5のいずれか1項記載の呼センタ。 7.前記ゲートキーパは前記網を通って前記ゲートウェイと通信する請求項2 ないし6のいずれか1項記載の呼センタ。 8.前記ゲートキーパは国際電気通信連合(ITU)H.323規格プロトコ ルを用いてゲートウェイと通信をする請求項2ないし6のいずれか1項記載の呼 センタ。 9.前記ゲートウェイと呼マネージャ間の通信は前記ゲートキーパによって仲 裁がされる請求項2ないし8のいずれか1項記載の呼センタ。 10.前記ゲートウェイと呼マネージャ間の通信は前記ゲートキーパによって仲 裁がされ、前記ゲートウェイとゲートキーパ間の通信は第1のプロトコルに従っ て実効あるものとされ、また前記呼マネージャは第2のプロトコルに従って実効 あるものとされており、前記ゲートキーパは第1と第2のプロトコル間変換用の 変換手段と関係している請求項2記載の呼センタ。 11.前記変換手段はドメイン名称サーバを含んでいる請求項10記載の呼セン タ。 12.前記計算機網はLANを含んでいる請求項1ないし11のいずれか1項記 載の呼センタ。 13.前記ゲートウェイは前記LANに対して近くに在る装置を含む請求項10 記載の呼センタ。 14.前記ゲートウェイは前記LANから遠く離れた装置を含む請求項10記載 の呼センタ。 15.前記ゲートウェイは専用線を経て前記LANに接続されている請求項14 記載の呼センタ。 16.複数のマルチメディア端末が前記網に接続されている請求項1ないし15 記載の呼センタ。 17.前記端末は対応している複数の網ノードにおいて前記LANに接続されて いる請求項16記載の呼センタ。 18.前記端末はスイッチ装置を経て前記LANに接続されている請求項16記 載の呼センタ。 19.前記網上に呼を置きたいと望む端末が前記ゲートキーパに向けて設定(S ETUP)信号を送るようになっている請求項16記載の呼センタ。 20.前記端末は前記ゲートキーパによって設定(SETUP)信号を送るよう 命令される請求項19記載の呼センタ。 21.前記呼マネージャは各端末の動作を連続して監視する請求項19記載の呼 センタ。 22.監視機能が前記呼マネージャからの命令に作用するゲートキーパによって 実効あるものとされる請求項21記載の呼センタ。 23.呼転送が、前記ゲートキーパからゲートウェイに向けた国際電気通信連合 (ITU)Q.932規格機能(FACILITY)メッセージによって調べら れる請求項8記載の呼センタ。
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB9621524.9 | 1996-10-16 | ||
GBGB9621524.9A GB9621524D0 (en) | 1996-10-16 | 1996-10-16 | Multimedia call centre |
PCT/GB1997/002782 WO1998017048A1 (en) | 1996-10-16 | 1997-10-09 | Multimedia call centre |
Publications (3)
Publication Number | Publication Date |
---|---|
JP2001502151A true JP2001502151A (ja) | 2001-02-13 |
JP2001502151A5 JP2001502151A5 (ja) | 2005-06-16 |
JP3933703B2 JP3933703B2 (ja) | 2007-06-20 |
Family
ID=10801482
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP51809398A Expired - Fee Related JP3933703B2 (ja) | 1996-10-16 | 1997-10-09 | マルチメディア呼センタ |
Country Status (9)
Country | Link |
---|---|
US (2) | US6728236B2 (ja) |
EP (1) | EP0932972B1 (ja) |
JP (1) | JP3933703B2 (ja) |
KR (1) | KR20000049175A (ja) |
AU (1) | AU744778B2 (ja) |
DE (1) | DE69730228T2 (ja) |
GB (1) | GB9621524D0 (ja) |
NZ (1) | NZ335048A (ja) |
WO (1) | WO1998017048A1 (ja) |
Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002529007A (ja) * | 1998-10-23 | 2002-09-03 | ベリゾン ラボラトリーズ インコーポレイテッド | コンピュータ網を介するマルチ・ライン出現テレフォニ |
JP2002529014A (ja) * | 1998-10-23 | 2002-09-03 | ベリゾン ラボラトリーズ インコーポレイテッド | コンピュータ回路網上で動作する共通システムのための回路網プレゼンス |
JP2002529944A (ja) * | 1998-10-29 | 2002-09-10 | ジェネシス・テレコミュニケーションズ・ラボラトリーズ・インコーポレーテッド | マルチメディア通信センタ内で特別マルチメディアスレッドを作成するための方法および装置 |
JP2003507945A (ja) * | 1999-08-16 | 2003-02-25 | テレフオンアクチーボラゲット エル エム エリクソン(パブル) | セルラ・ネットワークにおいて、呼制御とベアラ制御とを分離して、レイヤ・アドレスと論理ポイントとを順方向に転送する、基本的呼の設定の実施方法 |
JP2006121673A (ja) * | 2004-10-22 | 2006-05-11 | Microsoft Corp | 分散型音声サービス |
Families Citing this family (87)
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US6606668B1 (en) * | 1994-02-16 | 2003-08-12 | Priority Call Management, Inc. | System and method for least cost routing and managing multiple gatekeepers on a packet switched network |
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US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
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1996
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- 1997-10-09 US US09/029,318 patent/US6728236B2/en not_active Expired - Lifetime
- 1997-10-09 WO PCT/GB1997/002782 patent/WO1998017048A1/en active IP Right Grant
- 1997-10-09 DE DE69730228T patent/DE69730228T2/de not_active Expired - Lifetime
- 1997-10-09 NZ NZ335048A patent/NZ335048A/xx unknown
- 1997-10-09 KR KR1019990703270A patent/KR20000049175A/ko not_active Application Discontinuation
- 1997-10-09 JP JP51809398A patent/JP3933703B2/ja not_active Expired - Fee Related
- 1997-10-09 AU AU46305/97A patent/AU744778B2/en not_active Ceased
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Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
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JP2002529007A (ja) * | 1998-10-23 | 2002-09-03 | ベリゾン ラボラトリーズ インコーポレイテッド | コンピュータ網を介するマルチ・ライン出現テレフォニ |
JP2002529014A (ja) * | 1998-10-23 | 2002-09-03 | ベリゾン ラボラトリーズ インコーポレイテッド | コンピュータ回路網上で動作する共通システムのための回路網プレゼンス |
JP2002529944A (ja) * | 1998-10-29 | 2002-09-10 | ジェネシス・テレコミュニケーションズ・ラボラトリーズ・インコーポレーテッド | マルチメディア通信センタ内で特別マルチメディアスレッドを作成するための方法および装置 |
JP2003507945A (ja) * | 1999-08-16 | 2003-02-25 | テレフオンアクチーボラゲット エル エム エリクソン(パブル) | セルラ・ネットワークにおいて、呼制御とベアラ制御とを分離して、レイヤ・アドレスと論理ポイントとを順方向に転送する、基本的呼の設定の実施方法 |
JP2006121673A (ja) * | 2004-10-22 | 2006-05-11 | Microsoft Corp | 分散型音声サービス |
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AU744778B2 (en) | 2002-03-07 |
US7016341B2 (en) | 2006-03-21 |
AU4630597A (en) | 1998-05-11 |
JP3933703B2 (ja) | 2007-06-20 |
US6728236B2 (en) | 2004-04-27 |
US20040228328A1 (en) | 2004-11-18 |
EP0932972A1 (en) | 1999-08-04 |
DE69730228D1 (de) | 2004-09-16 |
US20010043608A1 (en) | 2001-11-22 |
KR20000049175A (ko) | 2000-07-25 |
NZ335048A (en) | 2001-01-26 |
GB9621524D0 (en) | 1996-12-04 |
EP0932972B1 (en) | 2004-08-11 |
DE69730228T2 (de) | 2005-08-04 |
WO1998017048A1 (en) | 1998-04-23 |
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