IN2012DN02399A - - Google Patents
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- Publication number
- IN2012DN02399A IN2012DN02399A IN2399DEN2012A IN2012DN02399A IN 2012DN02399 A IN2012DN02399 A IN 2012DN02399A IN 2399DEN2012 A IN2399DEN2012 A IN 2399DEN2012A IN 2012DN02399 A IN2012DN02399 A IN 2012DN02399A
- Authority
- IN
- India
- Prior art keywords
- user
- contact
- information
- service
- distribution system
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0603—Catalogue ordering
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42195—Arrangements for calling back a calling subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Signal Processing (AREA)
- Marketing (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- Economics (AREA)
- Development Economics (AREA)
- General Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Information Transfer Between Computers (AREA)
- User Interface Of Digital Computer (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US12/547,370 US8600035B2 (en) | 2009-08-25 | 2009-08-25 | Systems and methods for customer contact |
US12/547,387 US9088649B2 (en) | 2009-08-25 | 2009-08-25 | Systems and methods for customer contact |
PCT/US2010/046647 WO2011025824A1 (en) | 2009-08-25 | 2010-08-25 | Systems and methods for customer contact |
Publications (1)
Publication Number | Publication Date |
---|---|
IN2012DN02399A true IN2012DN02399A (es) | 2015-08-21 |
Family
ID=43628365
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
IN2399DEN2012 IN2012DN02399A (es) | 2009-08-25 | 2010-08-25 |
Country Status (7)
Country | Link |
---|---|
EP (1) | EP2471249A4 (es) |
JP (2) | JP6099396B2 (es) |
KR (2) | KR101781056B1 (es) |
CN (2) | CN102498707B (es) |
CA (2) | CA2980067A1 (es) |
IN (1) | IN2012DN02399A (es) |
WO (1) | WO2011025824A1 (es) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR101476667B1 (ko) * | 2013-05-10 | 2015-01-02 | 한국기술교육대학교 산학협력단 | Sns 서버를 이용한 기기 참여 기반의 전자기기 애프터서비스 제공 방법 |
US9057508B1 (en) | 2014-10-22 | 2015-06-16 | Codeshelf | Modular hanging lasers to enable real-time control in a distribution center |
US9327397B1 (en) | 2015-04-09 | 2016-05-03 | Codeshelf | Telepresence based inventory pick and place operations through robotic arms affixed to each row of a shelf |
US9262741B1 (en) | 2015-04-28 | 2016-02-16 | Codeshelf | Continuous barcode tape based inventory location tracking |
US10003691B1 (en) * | 2016-12-19 | 2018-06-19 | Amazon Technologies, Inc. | On-demand generation of a contact center |
Family Cites Families (25)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20010054064A1 (en) * | 1997-07-02 | 2001-12-20 | Pallipuram V. Kannan | Method system and computer program product for providing customer service over the world-wide web |
CN1084113C (zh) * | 1998-09-30 | 2002-05-01 | 华为技术有限公司 | 呼叫排队路由分配方法 |
US6826194B1 (en) * | 1999-01-20 | 2004-11-30 | Tadiran Telecom Business Systems Ltd. | Method for serving IP users by graphically-based interaction to agents of a call center |
JP2001333396A (ja) * | 2000-05-22 | 2001-11-30 | Nippon Telegraph & Telephone East Corp | ビジュアルコールシステム |
JP2002108794A (ja) * | 2000-09-27 | 2002-04-12 | Yamaha Corp | 問い合わせ方法 |
US6850612B2 (en) * | 2001-06-21 | 2005-02-01 | Lucent Technologies Inc. | End user automatic call distributor network control |
JP4003929B2 (ja) * | 2001-08-01 | 2007-11-07 | 株式会社日立製作所 | コールバック予約システムおよび方法 |
JP4334167B2 (ja) * | 2001-09-25 | 2009-09-30 | ピーシーフェーズ株式会社 | ホームページ構築システム及びプログラム |
US7149749B2 (en) * | 2002-06-03 | 2006-12-12 | International Business Machines Corporation | Method of inserting and deleting leaves in tree table structures |
US7149747B1 (en) * | 2002-06-27 | 2006-12-12 | Siebel Systems, Inc. | Dynamic generation of user interface components |
JP4098134B2 (ja) * | 2003-03-27 | 2008-06-11 | 富士通株式会社 | コールセンタシステム及びコールセンタプログラム |
JP4744792B2 (ja) * | 2003-06-26 | 2011-08-10 | ソフトバンクモバイル株式会社 | キャッシングシステム |
US7558834B2 (en) * | 2003-12-29 | 2009-07-07 | Ebay Inc. | Method and system to process issue data pertaining to a system |
JP2005196541A (ja) * | 2004-01-08 | 2005-07-21 | Nec Personal Products Co Ltd | 予約システム、予約受付サーバ、利用者端末、プログラム |
JP2007006323A (ja) * | 2005-06-27 | 2007-01-11 | Fujitsu Support & Service Kk | コールセンターシステム |
US20070201684A1 (en) * | 2006-02-10 | 2007-08-30 | Altaf Boghani | Call center routing system and method |
JP4852326B2 (ja) * | 2006-03-09 | 2012-01-11 | 株式会社野村総合研究所 | サーバ装置 |
JP4500784B2 (ja) * | 2006-03-30 | 2010-07-14 | Aosテクノロジーズ株式会社 | サービス利用者サポートシステム |
JP4812508B2 (ja) * | 2006-05-12 | 2011-11-09 | 富士通株式会社 | プレゼンス情報を取り扱うシステム |
JP4679452B2 (ja) * | 2006-07-11 | 2011-04-27 | Necインフロンティア株式会社 | 電話装置のあふれ呼オーバーフロー時における予測待ち時間通知方法 |
JP2008172487A (ja) * | 2007-01-11 | 2008-07-24 | Click Call Co Ltd | 電話管理システム |
JP5089182B2 (ja) * | 2007-01-23 | 2012-12-05 | 楽天株式会社 | 情報提供システム、情報提供方法、サーバ装置、及び情報提供処理プログラム |
US20080288349A1 (en) * | 2007-02-22 | 2008-11-20 | Weisberg Jonathan S | Methods and systems for online interactive communication |
US8249245B2 (en) * | 2007-11-13 | 2012-08-21 | Amazon Technologies, Inc. | System and method for automated call distribution |
JP5169581B2 (ja) * | 2008-07-29 | 2013-03-27 | 沖電気工業株式会社 | コールセンタシステム及び呼制御方法 |
-
2010
- 2010-08-25 WO PCT/US2010/046647 patent/WO2011025824A1/en active Application Filing
- 2010-08-25 KR KR1020127006958A patent/KR101781056B1/ko active IP Right Grant
- 2010-08-25 CA CA2980067A patent/CA2980067A1/en not_active Abandoned
- 2010-08-25 CA CA2771704A patent/CA2771704C/en not_active Expired - Fee Related
- 2010-08-25 EP EP10812583.2A patent/EP2471249A4/en not_active Ceased
- 2010-08-25 CN CN201080037683.8A patent/CN102498707B/zh active Active
- 2010-08-25 JP JP2012526941A patent/JP6099396B2/ja not_active Expired - Fee Related
- 2010-08-25 CN CN201510863834.XA patent/CN105590247A/zh active Pending
- 2010-08-25 KR KR1020177026204A patent/KR101848845B1/ko active IP Right Grant
- 2010-08-25 IN IN2399DEN2012 patent/IN2012DN02399A/en unknown
-
2016
- 2016-09-06 JP JP2016173952A patent/JP6415505B2/ja active Active
Also Published As
Publication number | Publication date |
---|---|
KR101781056B1 (ko) | 2017-10-23 |
CN102498707B (zh) | 2016-01-20 |
KR20120056847A (ko) | 2012-06-04 |
JP2016201854A (ja) | 2016-12-01 |
CN102498707A (zh) | 2012-06-13 |
KR20170109075A (ko) | 2017-09-27 |
CA2980067A1 (en) | 2011-03-03 |
EP2471249A1 (en) | 2012-07-04 |
JP6415505B2 (ja) | 2018-10-31 |
JP6099396B2 (ja) | 2017-03-22 |
CN105590247A (zh) | 2016-05-18 |
KR101848845B1 (ko) | 2018-04-16 |
JP2013503568A (ja) | 2013-01-31 |
CA2771704C (en) | 2017-11-07 |
EP2471249A4 (en) | 2014-01-01 |
WO2011025824A1 (en) | 2011-03-03 |
CA2771704A1 (en) | 2011-03-03 |
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