EP3531024A1 - Procédé de réparation d'un appareil de cuisson, appareil de cuisson et combinaison constituée d'un appareil de cuisson et d'une base de données basée sur le web - Google Patents

Procédé de réparation d'un appareil de cuisson, appareil de cuisson et combinaison constituée d'un appareil de cuisson et d'une base de données basée sur le web Download PDF

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Publication number
EP3531024A1
EP3531024A1 EP19158608.0A EP19158608A EP3531024A1 EP 3531024 A1 EP3531024 A1 EP 3531024A1 EP 19158608 A EP19158608 A EP 19158608A EP 3531024 A1 EP3531024 A1 EP 3531024A1
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EP
European Patent Office
Prior art keywords
cooking appliance
repair
error
repair plan
sensor data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP19158608.0A
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German (de)
English (en)
Inventor
Sebastian Lay
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rational AG
Original Assignee
Rational AG
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Filing date
Publication date
Application filed by Rational AG filed Critical Rational AG
Publication of EP3531024A1 publication Critical patent/EP3531024A1/fr
Ceased legal-status Critical Current

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Classifications

    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24C—DOMESTIC STOVES OR RANGES ; DETAILS OF DOMESTIC STOVES OR RANGES, OF GENERAL APPLICATION
    • F24C7/00—Stoves or ranges heated by electric energy
    • F24C7/08—Arrangement or mounting of control or safety devices

Definitions

  • the present invention relates to a method for repairing a cooking appliance and a cooking appliance and a combination of a cooking appliance and a web-based database.
  • Modern cooking appliances especially cooking appliances that are used in commercial kitchens, are often equipped with a variety of technical features.
  • the cooking appliances can be programmed to optimize a workflow and achieve optimal results.
  • Such a method allows a particularly efficient repair.
  • a particular advantage is that with the help of the repair plan also service technicians with Little prior knowledge is able to quickly repair a failed cooking appliance.
  • the sensor data electronically recorded by the cooking appliance is checked for fault indicators makes it particularly easy for a service technician to recognize the fault that has occurred.
  • the service technician does not have to carry out a costly check of the cooking appliance and a comprehensive fault diagnosis, since the fault that has occurred or a selection of possible faults has already been identified by the cooking appliance itself.
  • the repair plan is created fully automatically based on the determined cause of the error. It consists of building blocks of existing repair instructions.
  • the repair plan provides the service technician with instructions on how to repair the cooking appliance.
  • the service technician must therefore follow only the instructions of the repair plan to repair the cooking appliance.
  • the repair plan is preferably generated individually, that is, with each occurrence of a fault indicator, a new repair plan is created and is not resorting to a stored repair plan. This ensures that a service technician can always refer to current instructions.
  • An individually generated repair plan has the advantage over the mere display of an error message or of an error code with permanently stored error tree to remedy the error, that also different causes, which can generate the same error picture, are taken into account. It is conceivable that one and the same error is based on different causes.
  • a repair plan in the sense of the present application also includes a maintenance plan which can also be generated individually based on the sensor data.
  • a maintenance plan which can also be generated individually based on the sensor data.
  • instructions for Cleaning and / or descaling of the cooking appliance may be listed.
  • An error indicator can also be a detected contamination and / or calcification in this case.
  • a step-by-step instruction and / or a spare parts list are included in the repair plan.
  • the step-by-step instructions provide the service technician with detailed instructions on which individual actions to take. With such detailed instructions, a service technician with little previous knowledge can repair a cooking appliance just as reliably as an experienced service technician.
  • the step-by-step instructions contain, alternatively or in addition to a text, graphics on which the necessary work steps are depicted. Thus, the instructions are particularly easy to understand.
  • the spare parts list provides information about which components of the cooking appliance must be replaced, for example, the model and / or an article number and / or a manufacturer of the required components is displayed. The likelihood that a service technician will replace parts that would actually be functional can thus be significantly reduced. As a result, the material consumption and consequently the repair costs can be reduced, since only really defective parts are replaced.
  • a service technician can remotely access a repair plan.
  • it can be checked before a journey, whether all necessary spare parts are available or if necessary, must first be provided. In this way, an unnecessary approach to the customer can be avoided.
  • the spare parts list is device-specific. This ensures that only original parts originally used in the manufacture are used for repair.
  • the repair plan in particular in the spare parts list, required for repair tools and / or equipment listed. This ensures that a service technician has all the necessary means for Repair of the cooking appliance can already prepare before approaching the customer.
  • a location parameter is queried and the repair plan is generated depending on the location parameter in a respective national language.
  • a service technician also has the option to select a preferred language in which the repair plan is to be created. This ensures that a service technician understands the instructions, minimizing the risk of repair errors.
  • consent to a service call is requested after an error indicator has been detected.
  • the customer who owns the cooking appliance, has the authority to decide whether to repair the cooking appliance. If the customer is not interested in repairing the cooking appliance, he may refuse service. Thus, unnecessary costs can be avoided.
  • the cooking appliances can be assigned to a specific service partner. This has the advantage that when an error occurs not only a suitable service technician must be sought.
  • a service technician can be provided with error data of the cooking appliance, for example together with the repair plan and the spare parts list. This allows the service technician to reconcile the fault data with the repair plan and, if necessary, to find discrepancies in the repair plan or to take further details from the fault data that are not recorded in the repair plan.
  • information can be updated in a fault memory.
  • a service technician can provide feedback as to whether an error that has occurred has been correctly identified and / or whether the repair plan and / or the spare parts list has been created correctly. If an error has occurred that was not recognized correctly or not at all, a service technician can extend or correct the data stored in the fault memory.
  • information can be provided about used equipment such as, for example, decalcifying fluid and / or tools used.
  • the sensor data are checked by means of algorithms which determine the cause of device errors.
  • an automatic examination of the past operating and fault memory information is carried out in each case of an error. This has the advantage that a device error that has occurred can be detected much faster and more reliably than by a service technician.
  • a linkage of the sensor data with the exchanged components is produced. If a deviation from the spare parts list specified in the repair plan is detected, the algorithm for checking the sensor data is automatically adjusted. The stored repair instructions are also updated automatically.
  • the repair plan is interactive. That is, the execution of actions by the service technician may be acknowledged in the repair plan and / or measurements may be entered by the service technician, such as voltage and / or resistance values.
  • the repair plan can thus be generated in several stages. For example, a repair plan is generated up to a point at which the input of a measured value by the service technician is desired. After entering the measured value, the repair plan can be continued. In this way, the repair plan can be particularly accurate.
  • This method is particularly useful when the repair plan is displayed on a display unit, such as a touch-sensitive screen, of the cooking appliance.
  • the display unit may then display a request to enter a particular reading, or the service technician may be prompted to confirm an action.
  • a cooking appliance comprising at least one sensor for generating sensor data and a monitoring system for monitoring the sensor data for error indicators, wherein the monitoring system has a repair plan creation module.
  • the Repair Plan Builder module increases the likelihood that the cooking appliance will be successfully repaired on the first attempt after an error occurs. A complex troubleshooting is not necessary.
  • the cooking devices can thus permanently transmit operating and fault memory information to the database. As a result, a complete documentation is possible, whereby an accuracy of error detection is particularly high.
  • the figure shows a cooking appliance 10 associated with a web-based database 12. A method for repairing the cooking appliance 10 will also be described with reference to the figure.
  • the cooking appliance 10 comprises a control unit 14, which is assigned at least one sensor 16 for generating sensor data and a monitoring system 18 for monitoring the sensor data for error indicators, the monitoring system 18 having a repair plan creation module 20.
  • the monitoring system 18 permanently sends sensor data to the database 12.
  • An error memory 22 is provided in the database 12 and a database with customer-specific data of the respective cooking appliance 10 is provided.
  • the sensor data are evaluated and automatically checked for error indicators.
  • the monitoring system detects deviations in the sensor data, in particular an error indicator, the customer is informed and can agree to an order for service.
  • the customer can be informed, for example, by means of an e-mail or a message on a smartphone. Alternatively or additionally, information can be displayed on a display unit directly on the cooking appliance 10.
  • the service partner is subsequently sent the error data as well as a repair plan generated by the repair plan creation module 20.
  • the repair plan offers a possibility to repair a cooking appliance 10 in a particularly efficient and error-free manner.
  • the repair plan includes, for example, a step-by-step guide to repairing the cooking appliance 10 and a spare parts list of the components that need to be replaced.
  • the spare parts list may also list the tools and equipment required for repair.
  • a location parameter can be queried, which is stored, for example, in the database 12.
  • the repair plan can then be generated in a local language depending on the location parameter.
  • the information stored in the error memory 22 is preferably updated. In this way, the accuracy of error detection is improved with each use. For this purpose, the work steps and / or component changes performed during a service operation are confirmed. The actual cause that led to a cause of the error can be specified or confirmed.
  • the repair plan for the respective error case can be extended or changed.
  • repair plan is interactive, that is, the service technician can confirm his actions and / or enter measured values.
EP19158608.0A 2018-02-27 2019-02-21 Procédé de réparation d'un appareil de cuisson, appareil de cuisson et combinaison constituée d'un appareil de cuisson et d'une base de données basée sur le web Ceased EP3531024A1 (fr)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
DE102018104411.9A DE102018104411A1 (de) 2018-02-27 2018-02-27 Verfahren zum Instandsetzen eines Gargeräts, Gargerät und Kombination aus einem Gargerät und einer Web-basierten Datenbank

Publications (1)

Publication Number Publication Date
EP3531024A1 true EP3531024A1 (fr) 2019-08-28

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Family Applications (1)

Application Number Title Priority Date Filing Date
EP19158608.0A Ceased EP3531024A1 (fr) 2018-02-27 2019-02-21 Procédé de réparation d'un appareil de cuisson, appareil de cuisson et combinaison constituée d'un appareil de cuisson et d'une base de données basée sur le web

Country Status (2)

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EP (1) EP3531024A1 (fr)
DE (1) DE102018104411A1 (fr)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997003538A1 (fr) * 1995-07-11 1997-01-30 Technology Licensing Corporation Systeme de diagnostic intelligent a sondes multiples pour appareil de traitement alimentaire
US5875430A (en) * 1996-05-02 1999-02-23 Technology Licensing Corporation Smart commercial kitchen network
DE202006001655U1 (de) * 2006-02-02 2006-04-06 Convotherm Elektrogeräte GmbH Heißluftdämpfer
DE102006062244A1 (de) * 2006-12-22 2008-07-03 Rational Ag Verfahren zur Fernanalyse eines Gargeräts und Gargerät zum Durchführen eines solchen Verfahrens
DE102013214929A1 (de) * 2013-07-30 2015-02-05 E.G.O. Elektro-Gerätebau GmbH Verfahren und Anordnung zum Steuern eines Gargeräts

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10301526B3 (de) * 2003-01-17 2004-06-17 Rational Ag Gargerät mit Ortungssystem
DE102010002877B4 (de) * 2010-03-15 2017-11-23 BSH Hausgeräte GmbH Verfahren zum Betreiben eines Haushaltsgeräts und Haushaltsgerät
EP3212999A1 (fr) * 2014-10-30 2017-09-06 Electrolux Home Products, Inc. Diagnostic amélioré d'appareil ménager utilisant des indicateurs visibles

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997003538A1 (fr) * 1995-07-11 1997-01-30 Technology Licensing Corporation Systeme de diagnostic intelligent a sondes multiples pour appareil de traitement alimentaire
US5875430A (en) * 1996-05-02 1999-02-23 Technology Licensing Corporation Smart commercial kitchen network
DE202006001655U1 (de) * 2006-02-02 2006-04-06 Convotherm Elektrogeräte GmbH Heißluftdämpfer
DE102006062244A1 (de) * 2006-12-22 2008-07-03 Rational Ag Verfahren zur Fernanalyse eines Gargeräts und Gargerät zum Durchführen eines solchen Verfahrens
DE102013214929A1 (de) * 2013-07-30 2015-02-05 E.G.O. Elektro-Gerätebau GmbH Verfahren und Anordnung zum Steuern eines Gargeräts

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