EP1340170A1 - Verfahren und system zur auskunftserteilung über ein kommunikationsnetz - Google Patents
Verfahren und system zur auskunftserteilung über ein kommunikationsnetzInfo
- Publication number
- EP1340170A1 EP1340170A1 EP00983260A EP00983260A EP1340170A1 EP 1340170 A1 EP1340170 A1 EP 1340170A1 EP 00983260 A EP00983260 A EP 00983260A EP 00983260 A EP00983260 A EP 00983260A EP 1340170 A1 EP1340170 A1 EP 1340170A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- question
- user
- central computer
- page
- displayed
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/954—Navigation, e.g. using categorised browsing
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S707/00—Data processing: database and file management or data structures
- Y10S707/99931—Database or file accessing
- Y10S707/99933—Query processing, i.e. searching
- Y10S707/99934—Query formulation, input preparation, or translation
Definitions
- the invention relates to a method and a system for providing information via a communication network according to the preambles of claims 1 and 2.
- a method and a system for providing information via the Internet are already known in practice.
- questions about a large number of fields of knowledge are answered by a predetermined number of experts.
- the experts had previously registered as such for a specific subject.
- a specific specialist area must be specified for a question asked.
- the question asked is then forwarded to the experts responsible for this area - usually by e-mail.
- the questioner will be notified.
- the answers are evaluated and thus generate a qualitative selection of the contributions.
- the experts receive remuneration for their answers.
- a disadvantage of the known method and system is that it takes a comparatively long time for a questioning user to receive a qualified answer, which makes the known system uninteresting for a large number of questioning users.
- the object of the present invention is to provide a method and a system of the type mentioned at the outset, the questions asked being answered as quickly as possible with qualified answers.
- the aforementioned object is essentially achieved according to the invention in that the communication link between the central computer and the further user computers is such that the other users can use the central computer and the central computer read the forwarded question about the other user computers essentially at the same time and be able to register online as the registered answerer of the question asked with the central computer, with only a predetermined and limited number of other users being granted the status of a registered answerer to answer the question asked.
- the terms "user computer” or “further user computer” do not only mean the respective calculation neratti as such but also associated hardware is meant, which includes in particular keyboards and displays, screens or the like on which the relevant information is displayed.
- the method and system according to the invention differ in various essential points from the prior art.
- both the question and the answer are online, which has a very positive effect on the response time.
- every other user can read the question asked and register for the respective question as a so-called privileged answerer.
- the circle of potential answerers is extended to all users of the system, whereby they have the opportunity to read the questions asked online and to react online and thus immediately.
- any user can answer a question asked.
- the number of registered answerers is automatically limited by a corresponding status grant, which is carried out via the central computer.
- the aforementioned measure creates a competitive situation for the other users who want to obtain the status of the registered answerer, which generally leads to the fact that other users frequently register as answerers immediately after asking a question about the status of the registered answerer to be granted.
- Linked to the status of the registered answerer is that after answering the (qualified) answer to the question, he receives remuneration or the like, as is also the case in the prior art.
- the result of the invention is that the questions asked in each case are answered promptly and generally with high quality.
- the communication link between the central computer and the other user computers is such that a new question from a user is automatically and at least substantially almost simultaneously displayed on the other user computers without the additional users having to do anything. In this way, new questions are automatically passed on to all other users who are in communication with the central computer.
- the communication connection between the central computer and the further user computers is a stream or refresh, with the latter, the communication connection between the central computer and the further user computers in each case via a refresh signal preferably triggered by the respective further user computer at regular or irregular time intervals is controlled.
- the time interval between two refresh signals should be less than 5 seconds, preferably less than 2 seconds. It is also possible, moreover, that the time interval between two refresh signals can be set individually by each additional user.
- the stream connection in which signals from the central computer are permanently sent for updating, that is to say there is a permanent connection, has the disadvantage that it is relatively complex and requires a comparatively high computing power and capacity. However, it has the advantage of an update with very little time delay.
- the refresh connection means that the (further) user computer queries the respective status at regular intervals, so that an update takes more time here.
- new questions are displayed on a display device with at least one display window, the display window preferably being several times smaller than the page on which the questions are displayed.
- the new question, or at least parts of it, is displayed on the page without the page being otherwise rebuilt.
- only the changed status display is transmitted from the central computer to the other user computers. For example If the answering machine status is granted to a further user for a specific question, only the relevant window of the display device for the relevant question is updated.
- each additional user computer is in permanent communication communication with the central computer by means of stream and / or that the display device of each additional user computer is controlled via a refresh triggered at regular or irregular intervals by the respective further user computers.
- an alternative embodiment of the invention provides for solving the problem that the communication link between the central computer and the other user computers is such that the other users automatically, that is, information that is updated at unforeseeable times from a page of a file of the central computer separately from the other, unchangeable information on this page without additional user intervention being displayed on their further user computers without the page of the central computer file being called up directly.
- the advantage of this configuration is that the other users are always automatically alerted or notified when new information arrives, even if the file page of the central computer has not been called up directly. This also means that the questions asked are answered as quickly as possible with qualified answers.
- the information is immediately or preferably a few seconds after it is updated. tion in the file of the central computer on the other user computers or on the corresponding displays.
- the display of the receipt of new information can take place in different ways. In principle, it is possible that the receipt of new information is only displayed as an optical and / or acoustic signal on the further user computers. The interested (further user) then only has to call up the respective page of the central computer. It is also possible that new questions from users may be displayed in abbreviated form as information.
- new questions possibly in a shortened form, or also further updated information in a pop-up window or in the window that appears after the page minimizing function has been clicked on the task bar in the browser of the other user computers Displayed on user computers.
- time duration and / or the frequency or frequency of the update of the display of the information can be set individually by the other user.
- the time period can be set from less than one second to a plurality of minutes, possibly with several optical and / or acoustic signals.
- the relevant software can be downloaded from the central computer to the other user computers.
- the status of the registered answerer is granted in favor of the respective other user according to the priority of his registration as answerer for the question in question at the central computer.
- the other users are prompted to react immediately to the question in order to obtain the desired status.
- the display device has at least one display window, which is preferably several times smaller than the entire page, and that the status granting of a new registered answerer is displayed on the page via the display device, without the page otherwise is rebuilt.
- the display device according to the invention ensures that the data transmission from the central computer to the individual further user computers and the image or page structure for the further user computers can take place very quickly, since ultimately only the very small amount of data of a display window is transmitted for a new or changed status and not the amount of data of the whole page.
- a new registered answerer is expediently displayed on the page with the least possible time delay, for example less than 10 seconds, preferably less than 2 seconds.
- the display of the number of answerers already registered is preferably updated via the display device without the user or other user having to do anything, that is to say automatically, and without the page always having to be rebuilt when the number changes, as a result of which the other users are better off focus on reading the question.
- the status grant as a registered answering machine is displayed to the respective additional user, with a very slight time delay after registering.
- the answering page is made available to the additional user of a further file on the central computer, on which the answer can then be entered directly.
- the question asked is displayed in a kind of table together with a number of other questions already asked on the page, the questions displayed in the question display board being displayed according to the priority of their receipt and the last question received is displayed in the first place.
- the question display panel can only have a predefined scope without losing clarity, it has a predefined number of digits or Lines for questions asked, whereby after the maximum number has been exceeded, the last question in the question display board is deleted from the question display board and is displayed on a further page, the so-called “open question page”, of the central computer, from where it can be called up. It goes without saying that the aforementioned method of granting status can equally be used for questions on the further page in which the maximum number of registered users has not yet been reached.
- the invention provides for the display of the questions asked to be updated via the display device, preferably on a question display board, without the user or other user having to do anything. In this way, all other users are always automatically updated, which further increases the competitive pressure.
- the display of the number of answerers already registered is updated in shorter time intervals than the display of the questions asked, the latter being the case before it is important that all other answerers are updated as simultaneously as possible.
- the respective page is not always completely rebuilt, but only individual windows of the display device. If, for example, the answering machine status for a specific question is granted to a further user, only the relevant window of the display device for the relevant question is updated. In the same way, this applies when a new question is asked. In this case too, only one line of the display device in the question display panel is newly constructed. All other lines will then only move on the question display board.
- the display device thus has a plurality of windows for small-volume files in each case on the relevant page or pages, in order to be able to carry out an update quickly without having to completely rebuild the entire page.
- the questioning user Since information or an answer to a question asked may only be required at a certain point in time depending on the user, it is provided according to the invention that the questioning user has a maximum display time for displaying the question he has asked on the page or on the further page (open question page) pretends.
- the remaining display time is preferably displayed when the question is displayed on the further page.
- the questions on the page in the question display board and / or the further page are arranged in a kind of further table or question display board in the order of the remaining display time, the Question with the shortest remaining display time in the first place.
- the answerer In order to give the registered answerer the opportunity to answer the question asked without too much time pressure and as precisely as possible, he is given a predetermined answering time to answer the question. It is useful that the answering time is independent of the remaining display time of the question asked on the question display board. After the answering time has elapsed - without answering the question asked - the answerer preferably no longer receives any remuneration or the answerer can no longer answer the question. The status indicator on the question display panel on the side or the other side of the central computer will then postponed by one position so that another new user can register as an answering machine.
- the questions and the answers given are stored in a database.
- unanswered questions are stored even after the display time has expired and can be queried via the central computer for later analysis.
- a rating system is also provided for evaluating the questions asked for clarity, uniqueness or the like by the other users or registered answerers, with the result of the evaluation of the question asked to the questioning user upon receipt by everyone Evaluation or preferably communicated with the transmission of the (individual) answers. This results in an expedient feedback from the other user or registered answerer to the questioning user to improve the quality for future questions.
- a URL is usually short, concise and verifiable. It is a signpost on the Internet, about which a corresponding link to this address can be established.
- URLs With computer-controlled search engines it is known to give URLs as answers to key words. It is problematic, however, that not only are many answers given regularly, but that the quality of the answers is in any case very poor.
- the answers are given by people, in the form of a written text. This can easily lead to unclear wording, misunderstandings and misinterpretations of the answers given. Furthermore, the answers are very much influenced by the personal opinion of the answerer.
- the invention uses quasi human search engines, in which case only a few and, in terms of quality, generally excellent answers are given in an unmistakable and common language, namely as a URL, which the answerer usually provides Copy the corresponding address from the address bar of his Internet browser or enter it using a special address management program.
- Each answer is preferably forwarded to the user asking the question immediately after being answered, since the user is generally interested in prompt information.
- all the answers given can also be forwarded to the questioning user after the display time and / or the answering times have expired, which enables the questioner to make a comparative assessment of the answers.
- a chat system is provided according to the invention, which is preferably only accessible to the questioning user and in each case one of the registered answerers.
- a rating system for rating the answers received by the questioning user is provided, which is only accessible to the questioning user. The user decides for himself which of the given answers was good or less good.
- the evaluation system has a plurality of predefined classifications for evaluating the answers given by the questioning user in order to make the evaluation easier for the user and to ensure comparability.
- a monitoring system for determining registered answerers with answers rated as negative is provided.
- the monitoring system is preferably designed in such a way that, after a predetermined number of negatively evaluated responses, a further user is no longer permitted as a registered answerer by the central computer or no status is granted.
- the user does not have to select a category and / or a topic or the like when entering his question.
- the other users do not have to specify any subject or the like in order to obtain the status of "registered answerer".
- This is a significant advantage over the prior art, where a questioner must always choose a specific subject when entering a question.
- the questions will then only be forwarded to experts responsible for this specialist area who have previously registered as experts for the relevant specialist area.
- the known method can be disadvantageous because it can result in a possibly incorrect assessment of the respective specialist area by the questioner. Due to the configuration according to the invention, such a classification does not take place either on the part of the questioner or on the part of the approved answerers. As a result, the questioner's errors in the assessment of the respective specialist area cannot occur. Cross-territorial questions can also be better answered.
- the asker After completing the question, the asker selects how long his question should appear on the question board and how the answering service is paid. It is not necessary to enter a specific subject.
- the potential answerers who have constant access to the content of the question display board can click on the "Read question” button to display each individual question in full text, including the optional components, on a separate question reading page, in order to make a decision after reading whether they want to answer the respective question.
- a user willing to answer clicks this button he receives the status "Registered answerer” from the central computer for the associated question, unless the specified number of registered answerers had already been reached at this time. In this case, the (additional) user receives the message that he has unfortunately reported too late to answer the question.
- the number of users with the status "Registered Answerer” is constantly and promptly updated on the aforementioned status display. This informs the other users who want to answer whether the question can still be answered.
- a special answer input page appears on the screen, which contains the text of the question in the upper half and two fields for entering the answer in the lower half.
- the URL - ie the explicit Internet address - of the web page containing the answer must be entered in one of the answer entry fields, which the answering machine will usually do by copying the corresponding address from the address bar of its Internet browser or from a special address management program. He can also enter the URL manually, ie using his keyboard.
- the second field gives the answering machine the option of providing additional information, for example in which subdirectory the specified NEN page is the information sought by the question divider to make it easier for the questioner to find it.
- the answering machine presses the "Send answer” button on the answer input page. His answer is then routed via the central computer to the user computer of the questioner, provided that the latter is still connected online to the central computer at this point in time. Otherwise, the response is sent to an electronic mailbox on the central computer of the user and temporarily stored there until it is called up.
- the answers appear on the questioner's user computer in a kind of table on a special response reception page. This page also shows the questioner how many answerers are currently answering his question and when - at the latest - the receipt of the respective answers is to be expected, in order to ensure the greatest possible transparency for the waiting questioner.
- the asker can call up each individual answer by clicking on the respective response URL and then the answer page is displayed directly in a window that opens on his screen, with the answerer's possible comment, e.g. in Form of another small window is displayed at the same time.
- the evaluation is preset to "helpful” by the central computer, which means that the answer is automatically rated “helpful” if the questioner does not change the classification. This rating gives the questioner the opportunity to rate the next answer better, equally good or worse. As soon as the questioner has clicked, checked and rated all the answers, with the possibility to correct the rating again after checking all the answers, the farewell page appears on his screen with the request to log in to the system again in the future with a new question - log in.
- the questioner 's assessment of the usefulness of the answers forms the basis for distributing the remuneration among the registered and approved answerers.
- the ranking of the answerers is automatic according to the following scheme, i.e. determined by the central computer without further human intervention. First of all, it only depends on the qualitative evaluation by the questioner. If the evaluation is equally good, the time of receipt of the response in the central computer determines the ranking of the answerers. Only those answering the rankings in places 1, 2 and 3 receive a remuneration, whereby the remuneration for place 1 is twice as high as for place 2 and this in turn is twice as high as for place 3. This is to ensure that the answers are given on the one hand and primarily at a high quality level and on the other hand as quickly as possible without loss of quality.
- the question asked may appear in a short form, for example in a pop-up window, which is indicated by an acoustic signal. Then, if necessary, the user can establish a communication link with the central computer, read the question in full if necessary, and log in as the answerer in the manner described above.
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- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Physics & Mathematics (AREA)
- Strategic Management (AREA)
- General Physics & Mathematics (AREA)
- Databases & Information Systems (AREA)
- Finance (AREA)
- Entrepreneurship & Innovation (AREA)
- Radar, Positioning & Navigation (AREA)
- Data Mining & Analysis (AREA)
- Remote Sensing (AREA)
- Game Theory and Decision Science (AREA)
- General Engineering & Computer Science (AREA)
- Economics (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Information Transfer Between Computers (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
Description
Claims
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PCT/EP2000/012415 WO2002046981A1 (de) | 2000-12-08 | 2000-12-08 | Verfahren und system zur auskunftserteilung über ein kommunikationsnetz |
Publications (1)
Publication Number | Publication Date |
---|---|
EP1340170A1 true EP1340170A1 (de) | 2003-09-03 |
Family
ID=8164197
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP00983260A Withdrawn EP1340170A1 (de) | 2000-12-08 | 2000-12-08 | Verfahren und system zur auskunftserteilung über ein kommunikationsnetz |
Country Status (6)
Country | Link |
---|---|
US (1) | US7620684B2 (de) |
EP (1) | EP1340170A1 (de) |
JP (1) | JP2004518190A (de) |
CN (1) | CN1244072C (de) |
AU (1) | AU2001220069A1 (de) |
WO (1) | WO2002046981A1 (de) |
Families Citing this family (15)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE10305771A1 (de) * | 2003-02-11 | 2004-08-19 | Hubertus Von Savigny | Verfahren zur Erbringung von Dienstleistungen über ein Kommunikationsnetz |
US7500181B2 (en) * | 2004-08-31 | 2009-03-03 | International Business Machines Corporation | Method for updating a portal page |
US8984636B2 (en) | 2005-07-29 | 2015-03-17 | Bit9, Inc. | Content extractor and analysis system |
US7895651B2 (en) | 2005-07-29 | 2011-02-22 | Bit 9, Inc. | Content tracking in a network security system |
US8272058B2 (en) | 2005-07-29 | 2012-09-18 | Bit 9, Inc. | Centralized timed analysis in a network security system |
US7962466B2 (en) * | 2006-01-23 | 2011-06-14 | Chacha Search, Inc | Automated tool for human assisted mining and capturing of precise results |
US20070260601A1 (en) * | 2006-05-08 | 2007-11-08 | Thompson Henry S | Distributed human improvement of search engine results |
TWI330710B (en) * | 2006-05-16 | 2010-09-21 | Elitegroup Computer Sys Co Ltd | Online consultation system, consultation apparatus and consultation method |
EP2049970A4 (de) * | 2006-07-24 | 2014-12-31 | Chacha Search Inc | Verfahren, system und computerlesbarer speicher für podcasting und videoübung in einem informationssuchsystem |
US7957510B2 (en) | 2007-01-23 | 2011-06-07 | Microsoft Corporation | Notifying network contacts of inquiries |
US20120131037A1 (en) * | 2010-11-18 | 2012-05-24 | Microsoft Corporation | Asynchronous online searches |
US9268820B2 (en) | 2011-08-04 | 2016-02-23 | Google Inc. | Providing knowledge panels with search results |
AU2012289936B2 (en) * | 2011-08-04 | 2017-04-20 | Google Llc | Providing knowledge panels with search results |
US9185150B2 (en) * | 2012-05-06 | 2015-11-10 | Citrix Systems, Inc. | System and method for monitoring and selectively sharing an image in an image library |
CN111343229A (zh) * | 2020-01-20 | 2020-06-26 | 北京翼鸥教育科技有限公司 | 一种在线抢答发起、应答方法及在线抢答系统 |
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US6131085A (en) * | 1993-05-21 | 2000-10-10 | Rossides; Michael T | Answer collection and retrieval system governed by a pay-off meter |
US5948054A (en) * | 1996-02-27 | 1999-09-07 | Sun Microsystems, Inc. | Method and system for facilitating the exchange of information between human users in a networked computer system |
US5922044A (en) | 1996-12-13 | 1999-07-13 | 3Com Corporation | System and method for providing information to applets in a virtual machine |
US6026148A (en) * | 1997-05-28 | 2000-02-15 | Blue Grotto Technologies, Inc. | System and method for delivering expert information by computer |
US6064978A (en) * | 1997-06-24 | 2000-05-16 | Experts Exchange, Inc. | Question and answer system using computer networks |
GB2329046B (en) * | 1997-09-04 | 2002-12-18 | Mitel Corp | Web based help desk |
US5907681A (en) * | 1997-10-20 | 1999-05-25 | International Business Machines Corporation | Intelligent method, apparatus and computer program product for automated refreshing of internet web pages |
DE19750749A1 (de) | 1997-11-12 | 1999-05-27 | Foerderung Angewandter Informa | Verfahren zur Realisierung inhaltlich beliebiger interaktiver Online-Beratungsprozesse im INTERNET oder INTRANET zwischen Nutzern und Knowhow-Providern/Trägern nach einer technologischen Vorschrift und auf der technischen Basis einer dualen Systemlösung |
DE19812167A1 (de) | 1998-03-19 | 1999-09-23 | Woschko Gabriele | Rechtsberatung im Internet |
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US6471521B1 (en) * | 1998-07-31 | 2002-10-29 | Athenium, L.L.C. | System for implementing collaborative training and online learning over a computer network and related techniques |
AU3242500A (en) | 1999-02-23 | 2000-09-14 | Webqna, Inc. | Computer system and methods for trading information in a networked environment |
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JP2002230341A (ja) * | 2001-02-06 | 2002-08-16 | Ntt Docomo Inc | 仲介装置及び仲介方法 |
US7120647B2 (en) * | 2001-10-30 | 2006-10-10 | General Electric Company | Web-based method and system for providing expert information on selected matters |
US7310625B2 (en) * | 2004-08-12 | 2007-12-18 | Sap Aktiengesellschaft | Knowledge network generation |
-
2000
- 2000-12-08 EP EP00983260A patent/EP1340170A1/de not_active Withdrawn
- 2000-12-08 WO PCT/EP2000/012415 patent/WO2002046981A1/de not_active Application Discontinuation
- 2000-12-08 CN CNB008200580A patent/CN1244072C/zh not_active Expired - Fee Related
- 2000-12-08 JP JP2002548634A patent/JP2004518190A/ja active Pending
- 2000-12-08 AU AU2001220069A patent/AU2001220069A1/en not_active Abandoned
-
2003
- 2003-03-12 US US10/385,860 patent/US7620684B2/en not_active Expired - Fee Related
Non-Patent Citations (1)
Title |
---|
See references of WO0246981A1 * |
Also Published As
Publication number | Publication date |
---|---|
US20030154200A1 (en) | 2003-08-14 |
CN1244072C (zh) | 2006-03-01 |
JP2004518190A (ja) | 2004-06-17 |
CN1461448A (zh) | 2003-12-10 |
AU2001220069A1 (en) | 2002-06-18 |
WO2002046981A1 (de) | 2002-06-13 |
US7620684B2 (en) | 2009-11-17 |
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