GB2329046B - Web based help desk - Google Patents
Web based help deskInfo
- Publication number
- GB2329046B GB2329046B GB9718823A GB9718823A GB2329046B GB 2329046 B GB2329046 B GB 2329046B GB 9718823 A GB9718823 A GB 9718823A GB 9718823 A GB9718823 A GB 9718823A GB 2329046 B GB2329046 B GB 2329046B
- Authority
- GB
- United Kingdom
- Prior art keywords
- web based
- help desk
- based help
- desk
- web
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q99/00—Subject matter not provided for in other groups of this subclass
Landscapes
- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Information Transfer Between Computers (AREA)
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB9718823A GB2329046B (en) | 1997-09-04 | 1997-09-04 | Web based help desk |
CA002246130A CA2246130C (en) | 1997-09-04 | 1998-08-31 | Web based help desk |
US09/145,919 US6230287B1 (en) | 1997-09-04 | 1998-09-03 | Web based help desk |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB9718823A GB2329046B (en) | 1997-09-04 | 1997-09-04 | Web based help desk |
Publications (3)
Publication Number | Publication Date |
---|---|
GB9718823D0 GB9718823D0 (en) | 1997-11-12 |
GB2329046A GB2329046A (en) | 1999-03-10 |
GB2329046B true GB2329046B (en) | 2002-12-18 |
Family
ID=10818565
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB9718823A Expired - Lifetime GB2329046B (en) | 1997-09-04 | 1997-09-04 | Web based help desk |
Country Status (1)
Country | Link |
---|---|
GB (1) | GB2329046B (en) |
Cited By (20)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6636590B1 (en) | 2000-10-30 | 2003-10-21 | Ingenio, Inc. | Apparatus and method for specifying and obtaining services through voice commands |
US7657013B2 (en) | 2001-09-05 | 2010-02-02 | Utbk, Inc. | Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail |
US7729938B2 (en) | 1999-03-22 | 2010-06-01 | Utbk, Inc. | Method and system to connect consumers to information |
US8027453B2 (en) | 2001-01-16 | 2011-09-27 | Utbk, Inc. | System and method for an online speaker patch-through |
US8681778B2 (en) | 2006-01-10 | 2014-03-25 | Ingenio Llc | Systems and methods to manage privilege to speak |
US8681952B2 (en) | 2007-06-18 | 2014-03-25 | Ingenio Llc | Systems and methods to selectively provide telephonic connections |
US8687783B2 (en) | 2007-07-06 | 2014-04-01 | Ingenio Llc | Systems and methods to provide information via connections for real time communications between people |
US8700461B2 (en) | 2004-05-04 | 2014-04-15 | Ingenio Llc | Method and apparatus to allocate and recycle telephone numbers in a call-tracking system |
US8831965B2 (en) | 2001-12-14 | 2014-09-09 | Yp Interactive Llc | Apparatus and method for online advice customer relationship management |
US8837466B2 (en) | 2007-06-18 | 2014-09-16 | Yp Interactive Llc | Systems and methods to provide communication references based on recommendations to connect people for real time communications |
US8843392B2 (en) | 2001-03-13 | 2014-09-23 | Yp Interactive Llc | Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising |
US8848696B2 (en) | 2007-05-03 | 2014-09-30 | Yp Interactive Llc | Systems and methods to facilitate searches of communication references |
US8856014B2 (en) | 2005-02-16 | 2014-10-07 | Yp Interactive Llc | Methods and apparatuses for delivery of advice to mobile/wireless devices |
US9094506B2 (en) | 2007-09-25 | 2015-07-28 | Yellowpages.Com Llc | Systems and methods to connect members of a social network for real time communication |
US9094486B2 (en) | 2005-09-28 | 2015-07-28 | Yellowpages.Com Llc | Methods and apparatuses to track information via passing information during telephonic call process |
US9092793B2 (en) | 2006-02-01 | 2015-07-28 | Yellowpages.Com Llc | Systems and methods to provide communication connections via partners |
US9100359B2 (en) | 2007-04-10 | 2015-08-04 | Yellowpages.Com Llc | Systems and methods to facilitate real time communications between members of a social network |
CN101790727B (en) * | 2007-08-31 | 2016-03-02 | 阿尔卡特朗讯 | Information is there is to enrich the method for Web page content for utilizing |
US9300703B2 (en) | 2007-06-26 | 2016-03-29 | Yellowpages.Com Llc | Systems and methods to provide telephonic connections via concurrent calls |
US9462121B2 (en) | 2007-02-22 | 2016-10-04 | Yellowpages.Com Llc | Systems and methods to confirm initiation of a callback |
Families Citing this family (39)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP3504519B2 (en) * | 1998-12-04 | 2004-03-08 | 富士通株式会社 | Transaction support system and information terminal device connected to the system |
US6757850B1 (en) * | 1998-12-30 | 2004-06-29 | Ncr Corporation | Remote services management fault escalation |
EP1194850A1 (en) | 1999-06-30 | 2002-04-10 | Microsoft Corporation | System and method for protecting shared system files |
US20020010608A1 (en) * | 1999-10-08 | 2002-01-24 | Scott Faber | System for provding services in real-time overthe internet |
GB2359215B (en) * | 2000-02-08 | 2004-02-25 | Helpmagic Com Ltd | Information service |
WO2001075683A2 (en) * | 2000-04-03 | 2001-10-11 | Suggestionator.Com, Inc. | Computerized system and method for soliciting, collecting and evaluating suggestions from structured and unstructured stimuli via a computer network |
GB2369462A (en) * | 2000-11-22 | 2002-05-29 | Tenzen Plc | A method and system for brokering a communication session between a manufacturing machine and a support service |
JP2004518190A (en) | 2000-12-08 | 2004-06-17 | イーペーツェー ゲーエムベーハー | Method and system for emitting information over a communication network |
DE10061470C2 (en) * | 2000-12-08 | 2003-01-30 | Ipc Gmbh | Procedure and arrangement for providing information via a communication network |
DE10122220A1 (en) * | 2001-05-08 | 2002-11-28 | Siemens Ag | Method for automatic distribution of enquiries e.g. in telephone distribution system, involves polling a data bank with standard answers via menu selection |
US7107257B2 (en) | 2001-11-05 | 2006-09-12 | Lenovo (Singapore) Pte. Ltd. | Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device |
US7937439B2 (en) | 2001-12-27 | 2011-05-03 | Utbk, Inc. | Apparatus and method for scheduling live advice communication with a selected service provider |
GB2386214A (en) * | 2002-03-09 | 2003-09-10 | Int Computers Ltd | Method and apparatus for providing a helpdesk service |
DE10319849A1 (en) * | 2003-05-03 | 2004-12-02 | Ssc Strategic Science Consult Gmbh | Procedure for utilizing expert knowledge e.g. for innovative design work, involves quality assessment of detected expert knowledge and formation of experts group |
US7698183B2 (en) | 2003-06-18 | 2010-04-13 | Utbk, Inc. | Method and apparatus for prioritizing a listing of information providers |
US7886009B2 (en) | 2003-08-22 | 2011-02-08 | Utbk, Inc. | Gate keeper |
US8121898B2 (en) | 2003-10-06 | 2012-02-21 | Utbk, Inc. | Methods and apparatuses for geographic area selections in pay-per-call advertisement |
US9984377B2 (en) | 2003-10-06 | 2018-05-29 | Yellowpages.Com Llc | System and method for providing advertisement |
US7428497B2 (en) | 2003-10-06 | 2008-09-23 | Utbk, Inc. | Methods and apparatuses for pay-per-call advertising in mobile/wireless applications |
US8024224B2 (en) | 2004-03-10 | 2011-09-20 | Utbk, Inc. | Method and apparatus to provide pay-per-call advertising and billing |
US9105032B2 (en) | 2007-05-03 | 2015-08-11 | Yellowpages.Com Llc | Systems and methods to provide advertisements for real time communications |
US7366683B2 (en) | 2003-10-06 | 2008-04-29 | Utbk, Inc. | Methods and apparatuses for offline selection of pay-per-call advertisers |
US8027878B2 (en) | 2003-10-06 | 2011-09-27 | Utbk, Inc. | Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system |
US20050114159A1 (en) * | 2003-11-25 | 2005-05-26 | Timucin Ozugur | Web based CRM service using on-line presence information |
WO2005081149A1 (en) * | 2004-02-13 | 2005-09-01 | Nokia Corporation | Problem solving in a communications system |
US9202219B2 (en) | 2005-02-16 | 2015-12-01 | Yellowpages.Com Llc | System and method to merge pay-for-performance advertising models |
US7979308B2 (en) | 2005-03-03 | 2011-07-12 | Utbk, Inc. | Methods and apparatuses for sorting lists for presentation |
US8761154B2 (en) | 2005-09-28 | 2014-06-24 | Ebbe Altberg | Methods and apparatuses to access advertisements through voice over internet protocol (VoIP) applications |
US7720091B2 (en) | 2006-01-10 | 2010-05-18 | Utbk, Inc. | Systems and methods to arrange call back |
US9197479B2 (en) | 2006-01-10 | 2015-11-24 | Yellowpages.Com Llc | Systems and methods to manage a queue of people requesting real time communication connections |
US8437256B2 (en) | 2006-01-10 | 2013-05-07 | Utbk, Llc | Systems and methods to provide communication connections |
US8125931B2 (en) | 2006-01-10 | 2012-02-28 | Utbk, Inc. | Systems and methods to provide availability indication |
US9317855B2 (en) | 2006-10-24 | 2016-04-19 | Yellowpages.Com Llc | Systems and methods to provide voice connections via local telephone numbers |
EP1921548A1 (en) * | 2006-11-07 | 2008-05-14 | France Télécom | Communication method and system for supplying at least one response to a user request |
US9209984B2 (en) | 2007-02-08 | 2015-12-08 | Yellowpages.Com Llc | Systems and methods to facilitate communications |
US8837710B2 (en) | 2007-02-08 | 2014-09-16 | Yp Interactive Llc | Systems and methods to facilitate searches |
FR2993071B1 (en) * | 2012-07-03 | 2016-05-06 | Videodesk | SYSTEM FOR DISPLAYING A WEB PAGE |
US9444937B2 (en) | 2014-12-29 | 2016-09-13 | Ingenio, Llc | Systems and methods to determine quality of services provided over real-time communication connections |
US9971817B2 (en) | 2014-12-29 | 2018-05-15 | Ingenio, Llc. | Systems and methods to avoid collisions in establishing real-time communication connections |
-
1997
- 1997-09-04 GB GB9718823A patent/GB2329046B/en not_active Expired - Lifetime
Non-Patent Citations (4)
Title |
---|
Dialog acc. no. 01909245; Molloy's Internet kiosk ...; PC Week, v13, n9, p104(1); March 4, 1996 * |
Dialog acc. no. 01983316; IVR meets the internet; Teleconnect, v14, n9, pS41(7); Sep, 1996 * |
Dialog acc. no. 02066746; Customer support goes self-service; Windows Sources, v5,n6,p98(1); June 97 * |
Dialog acc. no. 02070501; Building a call center?; Teleconnect; v15, n4, p80(9); April 1997 * |
Cited By (24)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8396735B2 (en) | 1999-03-22 | 2013-03-12 | Utbk, Llc | Method and system to connect consumers to information |
US9060063B2 (en) | 1999-03-22 | 2015-06-16 | Yellowpages.Com Llc | Method and system to connect consumers to information |
US7729938B2 (en) | 1999-03-22 | 2010-06-01 | Utbk, Inc. | Method and system to connect consumers to information |
US6636590B1 (en) | 2000-10-30 | 2003-10-21 | Ingenio, Inc. | Apparatus and method for specifying and obtaining services through voice commands |
US8027453B2 (en) | 2001-01-16 | 2011-09-27 | Utbk, Inc. | System and method for an online speaker patch-through |
US8843392B2 (en) | 2001-03-13 | 2014-09-23 | Yp Interactive Llc | Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising |
US8731157B2 (en) | 2001-09-05 | 2014-05-20 | Yellow Pages | Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail |
US7657013B2 (en) | 2001-09-05 | 2010-02-02 | Utbk, Inc. | Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail |
US8831965B2 (en) | 2001-12-14 | 2014-09-09 | Yp Interactive Llc | Apparatus and method for online advice customer relationship management |
US8700461B2 (en) | 2004-05-04 | 2014-04-15 | Ingenio Llc | Method and apparatus to allocate and recycle telephone numbers in a call-tracking system |
US8856014B2 (en) | 2005-02-16 | 2014-10-07 | Yp Interactive Llc | Methods and apparatuses for delivery of advice to mobile/wireless devices |
US9094486B2 (en) | 2005-09-28 | 2015-07-28 | Yellowpages.Com Llc | Methods and apparatuses to track information via passing information during telephonic call process |
US8681778B2 (en) | 2006-01-10 | 2014-03-25 | Ingenio Llc | Systems and methods to manage privilege to speak |
US9092793B2 (en) | 2006-02-01 | 2015-07-28 | Yellowpages.Com Llc | Systems and methods to provide communication connections via partners |
US9462121B2 (en) | 2007-02-22 | 2016-10-04 | Yellowpages.Com Llc | Systems and methods to confirm initiation of a callback |
US9100359B2 (en) | 2007-04-10 | 2015-08-04 | Yellowpages.Com Llc | Systems and methods to facilitate real time communications between members of a social network |
US9407594B2 (en) | 2007-04-10 | 2016-08-02 | Yellowpages.Com Llc | Systems and methods to facilitate real time communications and commerce via a social network |
US8848696B2 (en) | 2007-05-03 | 2014-09-30 | Yp Interactive Llc | Systems and methods to facilitate searches of communication references |
US8837466B2 (en) | 2007-06-18 | 2014-09-16 | Yp Interactive Llc | Systems and methods to provide communication references based on recommendations to connect people for real time communications |
US8681952B2 (en) | 2007-06-18 | 2014-03-25 | Ingenio Llc | Systems and methods to selectively provide telephonic connections |
US9300703B2 (en) | 2007-06-26 | 2016-03-29 | Yellowpages.Com Llc | Systems and methods to provide telephonic connections via concurrent calls |
US8687783B2 (en) | 2007-07-06 | 2014-04-01 | Ingenio Llc | Systems and methods to provide information via connections for real time communications between people |
CN101790727B (en) * | 2007-08-31 | 2016-03-02 | 阿尔卡特朗讯 | Information is there is to enrich the method for Web page content for utilizing |
US9094506B2 (en) | 2007-09-25 | 2015-07-28 | Yellowpages.Com Llc | Systems and methods to connect members of a social network for real time communication |
Also Published As
Publication number | Publication date |
---|---|
GB9718823D0 (en) | 1997-11-12 |
GB2329046A (en) | 1999-03-10 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
732E | Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977) | ||
732E | Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977) | ||
732E | Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977) | ||
PE20 | Patent expired after termination of 20 years |
Expiry date: 20170903 |