EP0339266A2 - Aménagement pour le service des clients dans un local de vente libre-service - Google Patents

Aménagement pour le service des clients dans un local de vente libre-service Download PDF

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Publication number
EP0339266A2
EP0339266A2 EP89105198A EP89105198A EP0339266A2 EP 0339266 A2 EP0339266 A2 EP 0339266A2 EP 89105198 A EP89105198 A EP 89105198A EP 89105198 A EP89105198 A EP 89105198A EP 0339266 A2 EP0339266 A2 EP 0339266A2
Authority
EP
European Patent Office
Prior art keywords
data
goods
paying agent
point
customer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP89105198A
Other languages
German (de)
English (en)
Other versions
EP0339266A3 (fr
Inventor
Eduard Derksen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ascom Autelca AG
Original Assignee
Ascom Autelca AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ascom Autelca AG filed Critical Ascom Autelca AG
Publication of EP0339266A2 publication Critical patent/EP0339266A2/fr
Publication of EP0339266A3 publication Critical patent/EP0339266A3/fr
Withdrawn legal-status Critical Current

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Classifications

    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F9/00—Shop, bar, bank or like counters
    • A47F9/02—Paying counters
    • A47F9/04—Check-out counters, e.g. for self-service stores
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/0036—Checkout procedures

Definitions

  • the invention relates to a system for the processing of customers in a self-service sales venue, according to the preamble of claim 1.
  • a conventional system for the processing of customers in a self-service salesroom consists of a cash register operated by an employee as cash register staff, a counter next to the cash register with a conveyor belt and a corridor next to the counter that is just wide enough for a shopping cart to be pushed through is.
  • the length of the band is chosen so large that at least one customer can put the contents of his shopping cart on it.
  • the conveyor belt ends next to the Ange's workplace posed at the cash register. This is followed by a small shelf on the shelf as an extension. At the level of the workplace there is a light barrier across the conveyor belt that stops as soon as the light beam is interrupted by goods.
  • the customer places all the goods that he has placed in a shopping cart in the self-service area during his purchase.
  • the conveyor belt transports the goods towards the light barrier, which is in the immediate vicinity of the cash register.
  • the employee begins typing in the goods prices and pushes the goods onto the storage area behind the end of the conveyor.
  • a goods label can also be typed in.
  • the data acquisition gets the prices from a storage unit.
  • Typing can also be dispensed with entirely and the goods information can be taken from a barcode glued or printed on the goods by means of a reading pen or barcode scanner.
  • the customer After the customer has placed all the goods on the conveyor belt, he pushes his shopping cart through the aisle, goes to the cash register and clears the goods on the storage area into another shopping cart, which is directly behind the storage area. After all goods have been registered, the cash register forms the total amount to be paid, which is printed out on a receipt together with the individual items and displayed on a display panel.
  • the customer places the remaining goods still on the conveyor belt in the shopping cart, then looks for the amount of money requested and hands it over to the employee, who in turn counts the change out of the cash register and hands it over to the customer with the receipt.
  • the customer takes the now filled shopping cart and instead places his empty shopping cart in this place. The customer can practically only check the entered positions for the correct price and correct quantity of goods after payment.
  • the conveyor belt ends in two catch points behind the cash register.
  • the employee can select the relevant reception point using a mechanical switch.
  • the customer first puts all the goods on the belt, which the employee registers at the checkout and pushes on, these goods then being pushed into the collecting point selected by the switch.
  • the customer pushes his empty shopping cart past the cash register, goes to the collection point where his goods are to be pushed and begins to put the goods back in his shopping cart or to store them in the shopping bags he has brought with him.
  • the employee With both types of execution, the employee is usually always finished with his goods registration before packing up the customer. Depending on the temperament of the customer, the customer stops packing as soon as he notices that the employee is waiting for the payment of the goods and pays the goods invoice, or he calmly ends his packing and only then pays. The employee cannot start registering a new customer's goods until the previous customer has paid.
  • the invention solves the problem of creating a system for the processing of customers in a self-service shop that enables rapid, continuous customer processing.
  • the paying agent is separated from the data acquisition agent by a sparing device. This makes it impossible for the customer to return to the shopping area after the registration of his goods, in order to acquire goods without registration, if there are several data collection points and paying points.
  • the paying agent is additionally provided with a shut-off means from the outside, which is opened by the paying agent first after an electronic command has been paid. Only then can the customer leave the paying agent's room and thus the sales outlet.
  • the payment of the goods can be made at a paying agent that is particularly secure against robberies, and the customer can also check these in peace before settling their goods invoice.
  • several data collection points are combined with a single payment point.
  • the goods already registered can also be led to one of several collection points by means of a transport system.
  • the customer picks up the goods he has selected and paid for from one of the collection points.
  • these assembly points can be delimited and locked with a lock, which the customer opens by means of a stamp that he receives after payment.
  • the system shown in Fig. 1 for the processing of customers in a self-service shop 1 has a data collection point 5 operated by an employee 2 and a payment point 6 spatially separated therefrom.
  • a storage area 7 with a rotating conveyor belt 9 Conveyor belt 9 ends next to the workplace of employee 2 at data collection point 5.
  • the length of belt 9 is selected so that at least one customer can place the contents of his shopping cart 11 on it.
  • On the shelf 7 there is a small storage space 12 as an extension at the end of the tape next to the data acquisition point 5.
  • On the side of the shelf 7 facing away from the data acquisition point 5 there is an aisle 14 which is just wide enough for a shopping cart 11 to be pushed through.
  • a light barrier 16 across the conveyor belt 9 which stops it as soon as the light beam is interrupted by goods.
  • the data collection point 5 and the paying point 6 are blocked by a barrier, preferably a barrier 19, that is to say the freely accessible space and the outside Sales room 1, delimited and connected to one another by a data line 20.
  • the customer selects his goods in sales room 1 of a self-service shop and places them in a shopping basket or cart 11, which he receives at the entrance to sales room 1.
  • he goes to the data collection point 5 and goes through the following sequence, as shown in the block diagram in FIG. 2: he places all the selected goods on the conveyor belt 9 and pushes the empty shopping cart 11 through the aisle 14.
  • the prices of the individual goods are typed in by the employee 2 into the data collection point 5 or recorded elsewhere (scanning) and the registered goods are pushed by the employee 2 onto the storage space 12, where they are picked up by the customer and placed in a further shopping cart 21 or basket, which besides the shelf 12 is stowed.
  • the data collection point 5 prints out the total invoice amount with an identification number. Both data and the individual commodity prices are transmitted to the paying agent 6 via data line 20.
  • the customer takes the shopping cart 21, puts his empty shopping cart 11 in the place of the shopping cart 21 now loaded with goods and goes to the paying agent 6. Since all the data necessary for paying the invoice has already been transmitted via the data line 20, he pays his here Goods invoice, and the employee releases a door 34 as a barrier by z.
  • B. actuates a push button, not shown, as a command device for a device for opening or unlocking the door 34. The customer passes the open door 34 and goes to a packing table (not shown), packs his goods and leaves the shop 1.
  • the customer now receives, on request, a detailed goods invoice with a description of the goods from a printer connected to the paying agent 6 23 printed.
  • the customer either pays his bill in cash, with a debit card or credit card, or he issues his personal check, possibly from printing ker 23 is filled in such a way that it only has to be signed by the customer.
  • a customer If a customer has not made any purchases of goods, he also goes to the data collection point 5, where he receives a zero receipt with an identification number, which is likewise transmitted to the payment point 6 via the data line 20. At the paying point 6 he can pass after the employee 2 has unlocked or opened the door 34 by means of a push button.
  • the customer can also receive a receipt at the data collecting device 5, the final sum of which he then pays at the paying agent 6.
  • the data acquisition point 5 is equipped with a reading window 24 or scanner.
  • the goods offered in the salesroom 1 are all provided with an imprint or a sticker which bears a machine-readable code, usually a Br code.
  • the code contains the price of the goods and their goods identification number.
  • the clerk pushes the goods over window 24 such that the code points to window 24.
  • Below the window 24 there is an optical scanner (not shown) with evaluation electronics, which automatically reads the code.
  • the price data and the goods identification number are transmitted to the data collection point 5. This calculates the total of the goods selected by the customer, stores the identification numbers and the number of goods per identification number.
  • the final sum is displayed to the customer at the data collection point 5 and, together with an identification number and the individual goods positions, is transmitted to the payment point 6 via the data line 20.
  • the identification numbers with the number of goods sold are recorded by a further data line 26 from a central computer 27 of the purchasing department and the bookkeeping department of the sales outlet.
  • the one-pack ken the goods in the shopping cart 21, and the settlement of the goods invoice is carried out analogously to the process described above.
  • Magnetic recording systems can also be used instead of optical ones.
  • a reading pen can also be used, which the employee guides over the code to be read.
  • the passage next to the data collection point 5 is closed by a door 29 to the payment point 6.
  • the data acquisition point 5 is closed off by an analog barrier 31.
  • the paying agent 6 is closed off from the outside by a further barrier 32 in which there is a further door 34.
  • At least two data collection points 5 belong to a payment point 6.
  • each data collection point 5 is assigned two collection points 36 and 37 for the registered goods.
  • the catch points 36 and 37 are separated from one another by a pivotable guardrail 39 as a switch.
  • the goods which have already been registered are either passed to the receiving point 36 or 37.
  • a further conveyor belt 38 is drawn into the upper part of the catch points 36 and 37 in order to push the goods into the catch points 36 and 37, respectively.
  • each of the doors 29 is constructed in such a way that it allows the customers to pass from the data collection point 5 to the room 41, but blocks the path in the opposite direction.
  • the data acquisition point 5 calculates the final sum, writes the final sum legible for the customer on a chip or another document in normal or machine-readable font, and embosses the chip machine-readable code, outputs this chip at an output point 42 of the data collection points 5 and transfers the data to the paying point 6 so that this information can be verified at the paying point 6.
  • the customer While the goods are being registered, either by typing or automatically reading, the customer puts his goods in his shopping bag.
  • the employee selects a reception point 36 or 37 that has already been cleared by one of the previous customers. After registration, the employee puts his chip in the reception point 36 or 37 concerned.
  • the door 34 is normally locked. In room 41, the customer can check his goods invoice and prepare his means of payment to pay the goods invoice.
  • the customer goes to the paying agent 6.
  • the paying agent 6 automatically or by the employee z. B. via the push button an electronic command to an electric drive 43, through which the door 34 is opened.
  • the customer can withdraw.
  • a customer without purchasing goods can pass the bag 34 with his zero receipt, which he received at the data collection point and which he hands in at the paying point 6, analogously to the above.
  • the shopping cart can receive information recorded on a data carrier from a data recording device at the data collection point, which information can be read by a reading device at the paying point and deleted again after processing.
  • the door 29 can be omitted. If the passage in front of the paying agent is so narrow that only a single customer can pass through, the door 34 can also be dispensed with.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
EP19890105198 1988-04-27 1989-03-23 Aménagement pour le service des clients dans un local de vente libre-service Withdrawn EP0339266A3 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CH1576/88 1988-04-27
CH157688 1988-04-27

Publications (2)

Publication Number Publication Date
EP0339266A2 true EP0339266A2 (fr) 1989-11-02
EP0339266A3 EP0339266A3 (fr) 1990-09-26

Family

ID=4213646

Family Applications (1)

Application Number Title Priority Date Filing Date
EP19890105198 Withdrawn EP0339266A3 (fr) 1988-04-27 1989-03-23 Aménagement pour le service des clients dans un local de vente libre-service

Country Status (1)

Country Link
EP (1) EP0339266A3 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE9114148U1 (de) * 1991-11-13 1992-01-16 Karl Gutmann Kg, 7731 Unterkirnach Anordnung von Warenregistrier- und Kassenstationen in Ladengeschäften mit Selbstbedienung
EP0485996A2 (fr) * 1990-11-13 1992-05-20 Symbol Technologies, Inc. Système flexible d'enregistrement-en-sortie d'articles et de gestion d'inventaire
DE9211226U1 (de) * 1992-08-21 1992-10-29 Karl Gutmann Kg, 7731 Unterkirnach Kassenarbeitsplatz mit selbstbedienbaren Warendatenlesern

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2068132A (en) * 1980-01-03 1981-08-05 Wright L H Method for producing a bill, during the collection of items in a self-service shop
GB2119988A (en) * 1982-05-12 1983-11-23 Lundblad Leif Shop furnishings
GB2161631A (en) * 1984-07-09 1986-01-15 Checkrobot Inc System for security processing of retailed articles
FR2583966A1 (fr) * 1985-06-28 1987-01-02 Liprotechninnovations Magasin a auto service et caisses de sortie

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2068132A (en) * 1980-01-03 1981-08-05 Wright L H Method for producing a bill, during the collection of items in a self-service shop
GB2119988A (en) * 1982-05-12 1983-11-23 Lundblad Leif Shop furnishings
GB2161631A (en) * 1984-07-09 1986-01-15 Checkrobot Inc System for security processing of retailed articles
FR2583966A1 (fr) * 1985-06-28 1987-01-02 Liprotechninnovations Magasin a auto service et caisses de sortie

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0485996A2 (fr) * 1990-11-13 1992-05-20 Symbol Technologies, Inc. Système flexible d'enregistrement-en-sortie d'articles et de gestion d'inventaire
EP0485996A3 (en) * 1990-11-13 1993-10-06 Symbol Technologies, Inc. Flexible merchandise checkout and inventory management system
DE9114148U1 (de) * 1991-11-13 1992-01-16 Karl Gutmann Kg, 7731 Unterkirnach Anordnung von Warenregistrier- und Kassenstationen in Ladengeschäften mit Selbstbedienung
DE9211226U1 (de) * 1992-08-21 1992-10-29 Karl Gutmann Kg, 7731 Unterkirnach Kassenarbeitsplatz mit selbstbedienbaren Warendatenlesern

Also Published As

Publication number Publication date
EP0339266A3 (fr) 1990-09-26

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