DE68926662D1 - Fernbetrieb von Vertretern für automatischen Anrufverteiler - Google Patents

Fernbetrieb von Vertretern für automatischen Anrufverteiler

Info

Publication number
DE68926662D1
DE68926662D1 DE68926662T DE68926662T DE68926662D1 DE 68926662 D1 DE68926662 D1 DE 68926662D1 DE 68926662 T DE68926662 T DE 68926662T DE 68926662 T DE68926662 T DE 68926662T DE 68926662 D1 DE68926662 D1 DE 68926662D1
Authority
DE
Germany
Prior art keywords
representatives
remote operation
automatic call
call distribution
distribution
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE68926662T
Other languages
English (en)
Other versions
DE68926662T2 (de
Inventor
Peter John Danielsen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Application granted granted Critical
Publication of DE68926662D1 publication Critical patent/DE68926662D1/de
Publication of DE68926662T2 publication Critical patent/DE68926662T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13206—User-to-user signaling, UUS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13385—Off-net subscriber

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Devices For Supply Of Signal Current (AREA)
DE68926662T 1988-12-30 1989-12-08 Fernbetrieb von Vertretern für automatischen Anrufverteiler Expired - Fee Related DE68926662T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/292,190 US5073890A (en) 1988-12-30 1988-12-30 Remote agent operation for automatic call distributors

Publications (2)

Publication Number Publication Date
DE68926662D1 true DE68926662D1 (de) 1996-07-18
DE68926662T2 DE68926662T2 (de) 1997-01-23

Family

ID=23123601

Family Applications (1)

Application Number Title Priority Date Filing Date
DE68926662T Expired - Fee Related DE68926662T2 (de) 1988-12-30 1989-12-08 Fernbetrieb von Vertretern für automatischen Anrufverteiler

Country Status (6)

Country Link
US (1) US5073890A (de)
EP (1) EP0376527B1 (de)
JP (1) JP2611018B2 (de)
CA (1) CA2002689C (de)
DE (1) DE68926662T2 (de)
ES (1) ES2087870T3 (de)

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* Cited by examiner, † Cited by third party
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Also Published As

Publication number Publication date
CA2002689C (en) 1993-10-12
DE68926662T2 (de) 1997-01-23
JPH02298154A (ja) 1990-12-10
CA2002689A1 (en) 1990-06-30
ES2087870T3 (es) 1996-08-01
US5073890A (en) 1991-12-17
EP0376527B1 (de) 1996-06-12
EP0376527A2 (de) 1990-07-04
JP2611018B2 (ja) 1997-05-21
EP0376527A3 (de) 1992-09-09

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee