CN1148935C - 用于降低对服务提供商的电话呼叫成本的方法和系统 - Google Patents

用于降低对服务提供商的电话呼叫成本的方法和系统 Download PDF

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Publication number
CN1148935C
CN1148935C CNB991235290A CN99123529A CN1148935C CN 1148935 C CN1148935 C CN 1148935C CN B991235290 A CNB991235290 A CN B991235290A CN 99123529 A CN99123529 A CN 99123529A CN 1148935 C CN1148935 C CN 1148935C
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China
Prior art keywords
voice response
request
call
user
interaction voice
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Expired - Fee Related
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CNB991235290A
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English (en)
Chinese (zh)
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CN1257370A (zh
Inventor
Լ������÷��
约夫·梅丹
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International Business Machines Corp
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International Business Machines Corp
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Publication of CN1257370A publication Critical patent/CN1257370A/zh
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Publication of CN1148935C publication Critical patent/CN1148935C/zh
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/14Charging, metering or billing arrangements for data wireline or wireless communications
    • H04L12/1485Tariff-related aspects
    • H04L12/1496Tariff-related aspects involving discounts
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241Advertisements
    • G06Q30/0277Online advertisement
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80Rating or billing plans; Tariff determination aspects
    • H04M15/8083Rating or billing plans; Tariff determination aspects involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)
CNB991235290A 1998-11-10 1999-11-10 用于降低对服务提供商的电话呼叫成本的方法和系统 Expired - Fee Related CN1148935C (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP98480074 1998-11-10
EP98480074.8 1998-11-10

Publications (2)

Publication Number Publication Date
CN1257370A CN1257370A (zh) 2000-06-21
CN1148935C true CN1148935C (zh) 2004-05-05

Family

ID=8235773

Family Applications (1)

Application Number Title Priority Date Filing Date
CNB991235290A Expired - Fee Related CN1148935C (zh) 1998-11-10 1999-11-10 用于降低对服务提供商的电话呼叫成本的方法和系统

Country Status (4)

Country Link
JP (1) JP3703072B2 (ko)
KR (1) KR100359365B1 (ko)
CN (1) CN1148935C (ko)
TW (1) TW420917B (ko)

Families Citing this family (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7170991B2 (en) * 2003-08-25 2007-01-30 Cisco Technology, Inc. Method and system for utilizing proxy designation in a call system
DE10350353A1 (de) * 2003-10-29 2005-06-02 Siemens Ag Verfahren zur Aufwandsbeschränkung bei der Übertragung von unidirektionalen Informationsströmen
CN100574232C (zh) * 2006-06-20 2009-12-23 华为技术有限公司 一种多媒体呼叫的并行呼叫功能的实现方法
CN101193161B (zh) * 2006-11-23 2010-05-12 华为技术有限公司 语音信息业务系统及实现语音信息业务的方法
US20090215438A1 (en) * 2008-02-23 2009-08-27 Ajay Mittal Methods for performing transparent callback
CN101951448A (zh) * 2010-08-30 2011-01-19 中兴通讯股份有限公司 视频呼叫方法及系统
KR101177259B1 (ko) 2011-12-08 2012-08-24 박정렬 자동응답 시스템, 사용자 단말 및 통화 자동 연결방법
KR101281716B1 (ko) * 2012-04-09 2013-07-03 박정렬 자동응답 시스템, 사용자 단말 및 통화 자동 연결방법
TWI581601B (zh) * 2014-05-28 2017-05-01 Chunghwa Telecom Co Ltd Integration of IMS and intelligent terminal technology to support the wisdom of the guidance system and methods

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR960013260B1 (ko) * 1993-12-29 1996-10-02 한국전기통신공사 자동음성안내를 위한 정합 방법
JP3282109B2 (ja) * 1996-07-08 2002-05-13 日本電信電話株式会社 電話接続方法およびシステム
KR19980045248A (ko) * 1996-12-10 1998-09-15 구자홍 통화요금 절감방법
KR100459552B1 (ko) * 1996-12-30 2005-04-06 삼성전자주식회사 사설교환기에서 서비스되는 호의 상태를 감시하기위한 장치 및 방법

Also Published As

Publication number Publication date
JP2000151859A (ja) 2000-05-30
CN1257370A (zh) 2000-06-21
JP3703072B2 (ja) 2005-10-05
TW420917B (en) 2001-02-01
KR20000047532A (ko) 2000-07-25
KR100359365B1 (ko) 2002-10-31

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