CN105225027A - Customer allocation method and system - Google Patents
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- CN105225027A CN105225027A CN201510532361.5A CN201510532361A CN105225027A CN 105225027 A CN105225027 A CN 105225027A CN 201510532361 A CN201510532361 A CN 201510532361A CN 105225027 A CN105225027 A CN 105225027A
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Abstract
The invention discloses a kind of customer allocation method and system, belong to field of computer technology.Described method comprises: the customer information obtaining the client registered first; Determine the business personnel's information matched with described customer information, described business personnel's information is the personal information of business personnel; Described client is distributed to the business personnel corresponding to described business personnel's information.Due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, therefore, the invention solves and client is distributed to the minimum business personnel of existing customer number, and this business personnel is when communicating with client smooth, causes the problem that the success ratio of promoting service is not high, reach the effect of the success ratio improving promoting service.
Description
Technical field
The present invention relates to field of computer technology, particularly a kind of customer allocation method and system.
Background technology
There are business personnel and client's two kinds of identity now in society, wherein, business personnel generally takes service in enterprise, and the major responsibility of business personnel promotes to client to introduce business, thus attracts clients and to invest the business that enterprise provides.When the business personnel of enterprise is more, need for business personnel distributes client.
A kind of customer allocation method that correlation technique provides comprises: CRM (CustomerRelationshipManagement, customer relation management) be previously stored with client's number in enterprise corresponding to each business personnel in system, when crm system gets the client registered first, search the business personnel that existing customer number is minimum, this client is distributed to the business personnel found.
If the confusing communication of the business personnel that existing customer number is minimum and client, the success ratio of promoting service can be caused not high.
Summary of the invention
In order to solve, client be distributed to the minimum business personnel of existing customer number, and when this business personnel communicates with client not smooth, cause the problem that the success ratio of promoting service is not high, embodiments provide a kind of customer allocation method and system.Described technical scheme is as follows:
First aspect, provides a kind of customer allocation method, and described method comprises:
Obtain the customer information of the client registered first;
Determine the business personnel's information matched with described customer information, described business personnel's information is the personal information of business personnel;
Described client is distributed to the business personnel corresponding to described business personnel's information.
Optionally, the described business personnel's information determining to match with described customer information, comprising:
When described customer information comprises the first information in the geographic position being used to indicate described client, determine the business personnel's information comprising the second information, the geographic position indicated by described second information and the distance between the geographic position of described client are less than predetermined distance threshold;
When described customer information comprises the registration channel of described client, determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate the interested acquisition of information channel of described business personnel, and described acquisition of information channel is identical with the registration channel of described client;
When described customer information comprises the hour of log-on of described client, determine the business personnel's information comprising the predetermined work period, the described predetermined work period comprises the hour of log-on of described client.
Optionally, when described register channel as webpage channel time, describedly determine the business personnel's information comprising predetermined interest information, comprising:
When described client is registered by the registration entrance in webpage, obtain the web page contents of described webpage;
Determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate webpage channel and the interested classifying content of described business personnel, and described web page contents belongs to described classifying content.
Optionally, the described business personnel's information determining to match with described customer information, comprising:
Obtain the business personnel's grade corresponding to described customer information, described business personnel's grade is determined according to the achievement of business personnel;
Determine the business personnel's information comprising described business personnel's grade.
Optionally, the business personnel's grade corresponding to the described customer information of described acquisition, comprising:
Read the customer grade in described customer information, the business personnel's grade corresponding to described customer grade is obtained in predetermined corresponding relation, described customer grade is that the behavior of resource or the described client had according to described client is determined, described predetermined corresponding relation is for storing the relation between customer grade and business personnel's grade; Or,
Read the accession designation number in described customer information, the client's ratio corresponding to each business personnel's grade obtains the business personnel's grade corresponding to described accession designation number, and described accession designation number is used to indicate the registration order of described client.
Second aspect, provide a kind of client's distribution system, described system comprises:
Data obtaining module, for obtaining the customer information of the client registered first;
Information determination module, for determining business personnel's information that the described customer information obtained with described data obtaining module matches, described business personnel's information is the personal information of business personnel;
Client's distribution module, for distributing to the business personnel corresponding to described business personnel's information that described information determination module determines by described client.
Optionally, described information determination module, comprising:
First determining unit, for when described customer information comprises the first information in the geographic position being used to indicate described client, determine the business personnel's information comprising the second information, the geographic position indicated by described second information and the distance between the geographic position of described client are less than predetermined distance threshold;
Second determining unit, during for comprising the registration channel of described client when described customer information, determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate the interested acquisition of information channel of described business personnel, and described acquisition of information channel is identical with the registration channel of described client;
3rd determining unit, for when described customer information comprises the hour of log-on of described client, determines the business personnel's information comprising the predetermined work period, and the described predetermined work period comprises the hour of log-on of described client.
Optionally, when described register channel as webpage channel time, described second determining unit, specifically for:
When described client is registered by the registration entrance in webpage, obtain the web page contents of described webpage;
Determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate webpage channel and the interested classifying content of described business personnel, and described web page contents belongs to described classifying content.
Optionally, described information determination module, comprising:
Grade acquiring unit, for obtaining the business personnel's grade corresponding to described customer information, described business personnel's grade is determined according to the achievement of business personnel;
4th determining unit, for determining the business personnel's information comprising described business personnel's grade that described grade acquiring unit obtains.
Optionally, described grade acquiring unit, specifically for:
Read the customer grade in described customer information, the business personnel's grade corresponding to described customer grade is obtained in predetermined corresponding relation, described customer grade is that the behavior of resource or the described client had according to described client is determined, described predetermined corresponding relation is for storing the relation between customer grade and business personnel's grade; Or,
Read the accession designation number in described customer information, the client's ratio corresponding to each business personnel's grade obtains the business personnel's grade corresponding to described accession designation number, and described accession designation number is used to indicate the registration order of described client.
The beneficial effect of the technical scheme that the embodiment of the present invention provides is:
By obtaining the customer information of the client registered first; Determine the business personnel's information matched with customer information, this business personnel's information is the personal information of business personnel; Client is distributed to the business personnel corresponding to business personnel's information, due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, solve and client is distributed to the minimum business personnel of existing customer number, and this business personnel is when communicating with client smooth, causes the problem that the success ratio of promoting service is not high, reach the effect of the success ratio improving promoting service.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present invention, below the accompanying drawing used required in describing embodiment is briefly described, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the method flow diagram of the customer allocation method that one embodiment of the invention provides;
Fig. 2 A is the method flow diagram of the customer allocation method that another embodiment of the present invention provides;
Fig. 2 B is the schematic diagram of client's distribution system that the embodiment of the present invention provides;
Fig. 3 is the structured flowchart of client's distribution system that one embodiment of the invention provides;
Fig. 4 is the structured flowchart of client's distribution system that yet another embodiment of the invention provides.
Embodiment
For making the object, technical solutions and advantages of the present invention clearly, below in conjunction with accompanying drawing, embodiment of the present invention is described further in detail.
Please refer to Fig. 1, it illustrates the method flow diagram of the customer allocation method that one embodiment of the invention provides, this customer allocation method can be applied in CRM.This customer allocation method, comprising:
Step 101, obtains the customer information of the client registered first.
Step 102, determines the business personnel's information matched with customer information, and this business personnel's information is the personal information of business personnel.
Step 103, distributes to the business personnel corresponding to business personnel's information by client.
In sum, the customer allocation method that the embodiment of the present invention provides, by obtaining the customer information of the client registered first; Determine the business personnel's information matched with customer information, this business personnel's information is the personal information of business personnel; Client is distributed to the business personnel corresponding to business personnel's information, due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, solve and client is distributed to the minimum business personnel of existing customer number, and this business personnel is when communicating with client smooth, causes the problem that the success ratio of promoting service is not high, reach the effect of the success ratio improving promoting service.
Please refer to Fig. 2 A, it illustrates the method flow diagram of the customer allocation method that another embodiment of the present invention provides, this customer allocation method can be applied in CRM.This customer allocation method, comprising:
Step 201, obtains the customer information of the client registered first.
Wherein, client can be the client registered first, also can be the client again registered, for the client again registered, the business personnel that CRM distributes when once registering before usually this client being distributed to, therefore, the client in the present embodiment refers to the client registered first.
Usually, client can fill in personal information when registering, and the CRM log-on message that the behavior when registering produces according to the personal information of client and client generates customer information.Wherein, the personal information of client can comprise the name of client, age, native place, telephone number, mailbox, address and assets etc., log-on message is the information generated in registration process, can comprise the registration channel of client, hour of log-on, whether pass through checking etc.
When client is distributed to business personnel by CRM, first can determine the business personnel's information matched with customer information, then client be distributed to this business personnel corresponding to business personnel's information, this business personnel's information is the personal information of business personnel.Wherein, business personnel's information can comprise the name, age, native place, telephone number, address, working hour, business personnel's grade etc. of business personnel, and the present embodiment is not construed as limiting.
Due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, thus ensure to link up between business personnel and client smooth and easy, to improve the success ratio of promoting service.
The difference of the information below included by customer information, is described the process of the business personnel's information determining to match with customer information respectively.
Step 202, when customer information comprises the first information in the geographic position being used to indicate client, determines the business personnel's information comprising the second information, and the distance between this geographic position indicated by the second information and the geographic position of client is less than predetermined distance threshold.
The first information can be the geographic position that the client such as address, native place, school address of client is familiar with; Also can be the telephone number of client, now CRM according to this telephone number determination information of home location, then can determine the geographic position of client according to information of home location; Also can be IP (InternetProtocol, Internet Protocol) address, now CRM can determine the geographic position of client according to IP address.
Second information can be the geographic position that the business personnel such as address, native place, school address of business personnel is familiar with; Also can be the telephone number of business personnel, now CRM according to this telephone number determination information of home location, then can determine the geographic position of business personnel according to information of home location; Also can be IP address, now CRM can determine the geographic position of business personnel according to IP address.Wherein, the second information can be identical with the information type of the first information, also can be different.Such as, the first information is address, if the second information is address, then the second information is identical with the information type of the first information; If the second information is telephone number, then the second information is different from the information type of the first information.
After determining the geographic position of client, for each business personnel's information, second information of CRM again included by this business personnel's information determines the geographic position of business personnel, whether the distance detected between the geographic position of client and the geographic position of business personnel is less than predetermined distance threshold, distance between the geographic position and the geographic position of business personnel of client is less than predetermined distance threshold, then determine that this business personnel's information and customer information match; When distance between the geographic position and the geographic position of business personnel of client is greater than predetermined distance threshold, determine that this business personnel's information is not mated with customer information, continue to search next business personnel's information, until stop after having searched all business personnel's information.
Suppose that the address of client is Wuxi, then CRM can search the business personnel of address in Wuxi, or, native place is the business personnel of Wuxi, or, Wuxi is crossed the business personnel learned, because business personnel and client know quite well Wuxi, therefore, the topics common between business personnel and client can be many, links up smooth and easy.
Step 203, when customer information comprises the registration channel of client, determines the business personnel's information comprising predetermined interest information, and this predetermined interest information is used to indicate the interested acquisition of information channel of business personnel, and acquisition of information channel is identical with the registration channel of client.
Registration channel can be webpage channel, media outlets and paper-made advertising channel etc., and the present embodiment is not construed as limiting.Wherein, webpage channel refers to embedding registration entrance in webpage, and client can be undertaken by the registration entrance in webpage registering or make a phone call to register; Media outlets refers to broadcast advertisement in TV or radio station, and client makes a phone call to register by this advertisement; Paper-made advertising refers to advertisement-printing on the paper such as publication, and client makes a phone call to register by this advertisement.Please refer to the schematic diagram of the client's distribution system shown in Fig. 2 B, wherein comprise webpage channel and media outlets is described to register channel, the registration operation that then user carries out at network front end sends to CRM by net background, the registration operation that user carries out in media front end sends to CRM by media backstage, and CRM carries out information interaction with call center system again.
Predetermined interest information is used to indicate the interested acquisition of information channel of business personnel.When predetermined interest information is used to indicate webpage channel, illustrate that business personnel likes browsing webpage; When predetermined interest information is used to indicate media outlets, illustrate that business personnel likes watching TV; When predetermined interest information is used to indicate paper-made advertising channel, illustrate that business personnel likes reading.
Usually, client can get registration entrance when obtaining information, then registers according to registration entrance, therefore, and the registration channel normally interested acquisition of information channel of client.Because business personnel's interested acquisition of information channel is identical with the registration channel of client, therefore, the topics common between business personnel and client can be many, links up smooth and easy.
Suppose that the registration channel of user is webpage channel, then CRM can search the business personnel liking surfing the Net, and because business personnel and client know quite well network hotspot, therefore, the communication between business personnel and client is smooth and easy.
In a kind of possible implementation, when registering channel as webpage channel, determining the business personnel's information comprising predetermined interest information, comprising:
1) when client is registered by the registration entrance in webpage, the web page contents of webpage is obtained;
2) determine the business personnel's information comprising predetermined interest information, this predetermined interest information is used to indicate webpage channel and the interested classifying content of business personnel, and web page contents belongs to classifying content.
Predetermined interest information, except being used to indicate the interested acquisition of information channel of business personnel, can also be used to indicate the interested classifying content of business personnel, with the interest of further refinement business personnel.Wherein, classifying content can be sport category, finance and economic, amusement class, game class etc., and the present embodiment is not construed as limiting.
Web page contents can be the theme of webpage or carry out content that contents extraction obtains etc. to the text of webpage, and the present embodiment does not limit the obtain manner of web page contents.CRM is after getting web page contents, first determine indication information and obtain the predetermined interest information that channel is webpage channel, for each the predetermined interest information determined, then determine whether this web page contents belongs to this classifying content indicated by predetermined interest information.When this web page contents belongs to the classifying content indicated by this predetermined interest information, determine that the business personnel's information comprising this predetermined interest information is mated with customer information; When this web page contents does not belong to the classifying content indicated by this predetermined interest information, continue to determine whether this web page contents belongs to the classifying content indicated by next predetermined interest information, until stop after having determined all classifying contents.
Suppose that web page contents is the test and appraisal of a game, then CRM can determine in business personnel's information that classifying content is the business personnel of game class, and because business personnel and client are interested in game, therefore, the communication ratio of business personnel and client smoothly.
It should be noted that, in customer registration process, need to send the note comprising identifying code, to be verified client by this identifying code to client.Wherein, the corresponding relation between registration channel and message template is also previously stored with in CRM, when CRM receives the registration request of client's transmission, can determine to register channel according to the transmission channel of registration request, the message template corresponding with this registration channel is determined again according to corresponding relation, comprise the short message sending of identifying code to client according to the generation of this message template, client verifies according to this note again.Because message template is corresponding with registration channel, therefore, advertisement information or the recommendation information of this registration channel in note, can be comprised, making client can get the information relevant to registering channel from note, thus promote customer experience.
Step 204, when customer information comprises the hour of log-on of client, determines the business personnel's information comprising the predetermined work period, and this predetermined work period comprises the hour of log-on of client.
The spare time of the hour of log-on of client normally client, it is higher that client is willing to be intended to the possibility that this time and business personnel link up, therefore, CRM needs the searching work period to comprise business personnel's information of hour of log-on, thus ensure business personnel operationally section and client carry out business when linking up, the work of client can not be affected.
Suppose the working hour of business personnel be 0 .-8 point, 8 .-16 and 16 o'clock to 24 o'clock, and the hour of log-on of client is 10 points, then determine that the predetermined work period is 8 .-16 points.
Step 205, obtain the business personnel's grade corresponding to customer information, this business personnel's grade is determined according to the achievement of business personnel; Determine the business personnel's information comprising business personnel's grade.
Business personnel's grade determines primarily of the achievement of business personnel, and the achievement of business personnel can be determined by factors such as the success ratio of length of service, promotion business, client's praise or the number of times of complaining, and the present embodiment does not limit the determination mode of business personnel's grade.In a kind of possible implementation, experienced, that achievement is better, customer complaint is less business personnel can be defined as one-level business personnel; New hand, achievement is poor, customer complaint is more business personnel are defined as secondary traffic person.
When obtaining the business personnel's grade corresponding to customer information, present embodiments providing two kinds of implementations, respectively these two kinds of implementations being introduced below.
In the first implementation, read the customer grade in customer information, the business personnel's grade corresponding to customer grade is obtained in predetermined corresponding relation, this customer grade is that the behavior of resource or the client had according to client is determined, this predetermined corresponding relation is for storing the relation between customer grade and business personnel's grade.
Customer grade can be that the resource had according to client is determined, this resource can be the amount deposited, stock etc. of client, and the present embodiment is not construed as limiting.In a kind of possible determination mode, client amount deposited being greater than 300,000 is defined as top-tier customer, and client amount deposited being less than 300,000 is defined as client inferior.Or,
Customer grade can be determine according to the behavior of client, and the behavior can be whether whether the present embodiment is not construed as limiting the behavior of client by checking, reserved call number etc. in customer information.In a kind of possible determination mode, the client by checking is defined as top-tier customer, will be defined as client inferior by the client of checking.
Because the possibility of top-tier customer investment portfolio is higher, therefore, CRM can set up one-level business personnel and top-tier customer, predetermined corresponding relation between secondary traffic person and client inferior in advance, thus by one-level business personnel to top-tier customer promotion business, to improve the success ratio of promoting service further, realize the maximum using of resource.CRM, after receiving customer information, searches the business personnel's information matched with customer information according to customer information and predetermined corresponding relation.
In the second implementation, read the accession designation number in customer information, the client's ratio corresponding to each business personnel's grade obtains the business personnel's grade corresponding to accession designation number, and this accession designation number is used to indicate the registration order of client.
The all right client's ratio corresponding to configuration service person's grade of CRM, such as, be 0.7 by client's ratio setting of one-level business personnel, be 0.3 by client's ratio setting of secondary traffic person, like this, in every 10 clients, there are 7 clients to distribute to one-level business personnel, have 3 clients to distribute to secondary traffic person.
Wherein, when according to client's proportional distribution client, CRM needs the accession designation number first determining client, thus determines the registration order of client according to accession designation number, according to business personnel's information that the registration order of client and client's ratio-dependent and customer information match.
Still with client's ratio of one-level business personnel for 0.7, be 0.3 to be illustrated client's ratio of secondary traffic person for example, then CRM is when receiving front 7 customer informations in every 10 customer informations, determine the business personnel's information comprising one-level business personnel, upon receipt during 3 customer informations, determine the business personnel's information comprising secondary traffic person; Or CRM, when receiving front 3 customer informations in every 10 customer informations, determines the business personnel's information comprising secondary traffic person; Upon receipt during 7 customer informations, determine the business personnel's information comprising one-level business personnel; Or CRM, when front 4 customer informations received in every 10 customer informations and rear 3 customer informations, determines the business personnel's information comprising one-level business personnel, when receiving remaining 3 customer informations, determines the business personnel's information comprising secondary traffic person.CRM can determine business personnel's information of mating with customer information according to client's ratio from overall angle, as for which concrete customer information and the business personnel's information match comprising one-level business personnel, which customer information and the business personnel's information match comprising secondary traffic person, the present embodiment is not construed as limiting.
It should be noted that, CRM can also combine according to the defining method of two or more in above-mentioned steps 202-205, and determine the business personnel's information matched with customer information, the present embodiment is not construed as limiting.
Step 206, distributes to the business personnel corresponding to business personnel's information by client.
CRM can set up the corresponding relation between customer information and business personnel's information, so that business personnel checks that this corresponding relation determines the client distributed; Or CRM after distributing client for business personnel, can also point out this business personnel, business personnel determines the client distributed according to this prompting; Or customer information directly can also be pushed to business personnel by CRM.Optionally, CRM can also by business personnel's information pushing to client, so that client is to business personnel's consultation service.
The present embodiment is applied to customer allocation method and is described in a CRM, when actual realization, can configure multiple CRM, carries out client's distribution by multiple CRM, thus improves the efficiency that client distributes.In addition, according to registration channel, customer information can also be dispensed to different CRM, such as, the customer information registered be dispensed to first CRM by webpage channel, the customer information registered by media outlets is dispensed to second CRM etc., and the present embodiment is not construed as limiting.
In sum, the customer allocation method that the embodiment of the present invention provides, by obtaining the customer information of the client registered first; Determine the business personnel's information matched with customer information, this business personnel's information is the personal information of business personnel; Client is distributed to the business personnel corresponding to business personnel's information, due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, solve and client is distributed to the minimum business personnel of existing customer number, and this business personnel is when communicating with client smooth, causes the problem that the success ratio of promoting service is not high, reach the effect of the success ratio improving promoting service.
In addition, the business personnel's grade corresponding to accession designation number is obtained by the client's ratio corresponding to each business personnel's grade, determine the business personnel's information comprising business personnel's grade, can be business personnel's overabsorption client that achievement is good, for the business personnel of achievement difference distributes client less, because the success ratio of the good business personnel's promotion business of achievement is higher, thus improve the success ratio of promoting service further.
Please refer to Fig. 3, it illustrates the structured flowchart of client's distribution system that one embodiment of the invention provides.This client's distribution system, comprising:
Data obtaining module 310, for obtaining the customer information of the client registered first;
Information determination module 320, for determining business personnel's information that the customer information obtained with data obtaining module 310 matches, business personnel's information is the personal information of business personnel;
Client's distribution module 330, for distributing to the business personnel corresponding to business personnel's information that information determination module 320 determines by client.
In sum, client's distribution system that the embodiment of the present invention provides, by obtaining the customer information of the client registered first; Determine the business personnel's information matched with customer information, this business personnel's information is the personal information of business personnel; Client is distributed to the business personnel corresponding to business personnel's information, due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, solve and client is distributed to the minimum business personnel of existing customer number, and this business personnel is when communicating with client smooth, causes the problem that the success ratio of promoting service is not high, reach the effect of the success ratio improving promoting service.
Please refer to Fig. 4, it illustrates the structured flowchart of client's distribution system that yet another embodiment of the invention provides.This client's distribution system, comprising: data obtaining module 410, information determination module 420 and client's distribution module 430.
Data obtaining module 410, for obtaining the customer information of the client registered first;
Information determination module 420, for determining business personnel's information that the customer information obtained with data obtaining module 410 matches, business personnel's information is the personal information of business personnel;
Client's distribution module 430, for distributing to the business personnel corresponding to business personnel's information that information determination module 420 determines by client.
Optionally, information determination module 420, comprising:
First determining unit 421, during for comprising the first information in the geographic position being used to indicate client when customer information, determine the business personnel's information comprising the second information, the geographic position indicated by the second information and the distance between the geographic position of client are less than predetermined distance threshold;
Second determining unit 422, during for comprising the registration channel of client when customer information, determine the business personnel's information comprising predetermined interest information, predetermined interest information is used to indicate the interested acquisition of information channel of business personnel, and acquisition of information channel is identical with the registration channel of client;
3rd determining unit 423, during for comprising the hour of log-on of client when customer information, determines the business personnel's information comprising the predetermined work period, and the predetermined work period comprises the hour of log-on of client.
Optionally, when registering channel as webpage channel, the second determining unit 422, specifically for:
When client is registered by the registration entrance in webpage, obtain the web page contents of webpage;
Determine the business personnel's information comprising predetermined interest information, predetermined interest information is used to indicate webpage channel and the interested classifying content of business personnel, and web page contents belongs to classifying content.
Optionally, information determination module 420, comprising:
Grade acquiring unit 424, for obtaining the business personnel's grade corresponding to customer information, business personnel's grade is determined according to the achievement of business personnel;
4th determining unit 425, for determining the business personnel's information comprising business personnel's grade that grade acquiring unit 424 obtains.
Optionally, grade acquiring unit 424, specifically for:
Read the customer grade in customer information, the business personnel's grade corresponding to customer grade is obtained in predetermined corresponding relation, customer grade is that the behavior of resource or the client had according to client is determined, predetermined corresponding relation is for storing the relation between customer grade and business personnel's grade; Or,
Read the accession designation number in customer information, the client's ratio corresponding to each business personnel's grade obtains the business personnel's grade corresponding to accession designation number, and accession designation number is used to indicate the registration order of client.
In sum, client's distribution system that the embodiment of the present invention provides, by obtaining the customer information of the client registered first; Determine the business personnel's information matched with customer information, this business personnel's information is the personal information of business personnel; Client is distributed to the business personnel corresponding to business personnel's information, due to when business personnel's information and customer information match, illustrate, between business personnel and client, there are some common ground, make business personnel these common ground can be linked up with client as point of penetration, solve and client is distributed to the minimum business personnel of existing customer number, and this business personnel is when communicating with client smooth, causes the problem that the success ratio of promoting service is not high, reach the effect of the success ratio improving promoting service.
In addition, the business personnel's grade corresponding to accession designation number is obtained by the client's ratio corresponding to each business personnel's grade, determine the business personnel's information comprising business personnel's grade, can be business personnel's overabsorption client that achievement is good, for the business personnel of achievement difference distributes client less, because the success ratio of the good business personnel's promotion business of achievement is higher, thus improve the success ratio of promoting service further.
It should be noted that: client's distribution system that above-described embodiment provides is when carrying out client and distributing, only be illustrated with the division of above-mentioned each functional module, in practical application, can distribute as required and by above-mentioned functions and be completed by different functional modules, inner structure by client's distribution system is divided into different functional modules, to complete all or part of function described above.In addition, client's distribution system that above-described embodiment provides and customer allocation method embodiment belong to same design, and its specific implementation process refers to embodiment of the method, repeats no more here.
The invention described above embodiment sequence number, just to describing, does not represent the quality of embodiment.
One of ordinary skill in the art will appreciate that all or part of step realizing above-described embodiment can have been come by hardware, the hardware that also can carry out instruction relevant by program completes, described program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium mentioned can be ROM (read-only memory), disk or CD etc.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. a customer allocation method, is characterized in that, described method comprises:
Obtain the customer information of the client registered first;
Determine the business personnel's information matched with described customer information, described business personnel's information is the personal information of business personnel;
Described client is distributed to the business personnel corresponding to described business personnel's information.
2. method according to claim 1, is characterized in that, the described business personnel's information determining to match with described customer information, comprising:
When described customer information comprises the first information in the geographic position being used to indicate described client, determine the business personnel's information comprising the second information, the geographic position indicated by described second information and the distance between the geographic position of described client are less than predetermined distance threshold;
When described customer information comprises the registration channel of described client, determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate the interested acquisition of information channel of described business personnel, and described acquisition of information channel is identical with the registration channel of described client;
When described customer information comprises the hour of log-on of described client, determine the business personnel's information comprising the predetermined work period, the described predetermined work period comprises the hour of log-on of described client.
3. method according to claim 2, is characterized in that, when described register channel as webpage channel time, describedly determine the business personnel's information comprising predetermined interest information, comprising:
When described client is registered by the registration entrance in webpage, obtain the web page contents of described webpage;
Determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate webpage channel and the interested classifying content of described business personnel, and described web page contents belongs to described classifying content.
4. method according to claim 1, is characterized in that, the described business personnel's information determining to match with described customer information, comprising:
Obtain the business personnel's grade corresponding to described customer information, described business personnel's grade is determined according to the achievement of business personnel;
Determine the business personnel's information comprising described business personnel's grade.
5. method according to claim 4, is characterized in that, the business personnel's grade corresponding to the described customer information of described acquisition, comprising:
Read the customer grade in described customer information, the business personnel's grade corresponding to described customer grade is obtained in predetermined corresponding relation, described customer grade is that the behavior of resource or the described client had according to described client is determined, described predetermined corresponding relation is for storing the relation between customer grade and business personnel's grade; Or,
Read the accession designation number in described customer information, the client's ratio corresponding to each business personnel's grade obtains the business personnel's grade corresponding to described accession designation number, and described accession designation number is used to indicate the registration order of described client.
6. client's distribution system, is characterized in that, described system comprises:
Data obtaining module, for obtaining the customer information of the client registered first;
Information determination module, for determining business personnel's information that the described customer information obtained with described data obtaining module matches, described business personnel's information is the personal information of business personnel;
Client's distribution module, for distributing to the business personnel corresponding to described business personnel's information that described information determination module determines by described client.
7. system according to claim 6, is characterized in that, described information determination module, comprising:
First determining unit, for when described customer information comprises the first information in the geographic position being used to indicate described client, determine the business personnel's information comprising the second information, the geographic position indicated by described second information and the distance between the geographic position of described client are less than predetermined distance threshold;
Second determining unit, during for comprising the registration channel of described client when described customer information, determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate the interested acquisition of information channel of described business personnel, and described acquisition of information channel is identical with the registration channel of described client;
3rd determining unit, for when described customer information comprises the hour of log-on of described client, determines the business personnel's information comprising the predetermined work period, and the described predetermined work period comprises the hour of log-on of described client.
8. system according to claim 7, is characterized in that, when described register channel as webpage channel time, described second determining unit, specifically for:
When described client is registered by the registration entrance in webpage, obtain the web page contents of described webpage;
Determine the business personnel's information comprising predetermined interest information, described predetermined interest information is used to indicate webpage channel and the interested classifying content of described business personnel, and described web page contents belongs to described classifying content.
9. system according to claim 6, is characterized in that, described information determination module, comprising:
Grade acquiring unit, for obtaining the business personnel's grade corresponding to described customer information, described business personnel's grade is determined according to the achievement of business personnel;
4th determining unit, for determining the business personnel's information comprising described business personnel's grade that described grade acquiring unit obtains.
10. system according to claim 9, is characterized in that, described grade acquiring unit, specifically for:
Read the customer grade in described customer information, the business personnel's grade corresponding to described customer grade is obtained in predetermined corresponding relation, described customer grade is that the behavior of resource or the described client had according to described client is determined, described predetermined corresponding relation is for storing the relation between customer grade and business personnel's grade; Or,
Read the accession designation number in described customer information, the client's ratio corresponding to each business personnel's grade obtains the business personnel's grade corresponding to described accession designation number, and described accession designation number is used to indicate the registration order of described client.
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| CN201510532361.5A CN105225027A (en) | 2015-08-26 | 2015-08-26 | Customer allocation method and system |
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| CN201510532361.5A CN105225027A (en) | 2015-08-26 | 2015-08-26 | Customer allocation method and system |
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| CN105225027A true CN105225027A (en) | 2016-01-06 |
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| CN109802853A (en) * | 2018-12-13 | 2019-05-24 | 视联动力信息技术股份有限公司 | A kind of method and apparatus of quality of service classification |
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| CN109961236A (en) * | 2019-04-01 | 2019-07-02 | 金瓜子科技发展（北京）有限公司 | A kind of clue distribution method, device, server and storage medium |
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| CN112396326B (en) * | 2020-11-20 | 2024-04-12 | 中国平安人寿保险股份有限公司 | Agent allocation method, device and storage medium for obtaining new clients through Internet |
| CN112738066A (en) * | 2020-12-25 | 2021-04-30 | 合肥诚记信息科技有限公司 | Business hall service intelligent distribution system and method |
| TWI778568B (en) * | 2021-04-06 | 2022-09-21 | 富邦人壽保險股份有限公司 | Systems and methods for generating recommendation list |
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| CN113689074B (en) * | 2021-07-22 | 2022-04-08 | 深圳市明源云客电子商务有限公司 | Client distribution method, device, equipment and medium |
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