CN106327217A - Data high sea system and operating method thereof - Google Patents
Data high sea system and operating method thereof Download PDFInfo
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- CN106327217A CN106327217A CN201610758173.9A CN201610758173A CN106327217A CN 106327217 A CN106327217 A CN 106327217A CN 201610758173 A CN201610758173 A CN 201610758173A CN 106327217 A CN106327217 A CN 106327217A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
Abstract
The invention discloses a data high sea system and an operating method thereof. The data high sea system comprises a data high sea module for displaying customer data, a data high sea console for making rules and constraints in the operation management process and performing a management mode of least granularity specific to each customer service related rule, and a data high sea report module for monitoring the usage amount of each data space and the data volume of the data high sea module of each region in the service operation process, providing data views of different latitudes and distinguishing the high-quality degree and usage condition of data, wherein the data high sea module is connected with the data high sea console and the data high sea report module respectively, and the data high sea console is connected with the data high sea report module. The system and the method improve the utilization rate of data utilized by company customer servers and the working activity of the customer servers, and effectively solve the problems about real-time service rule adjustment and service management.
Description
Technical field
The present invention relates to marketing management technical field, particularly relate to a kind of data high sea system and operation method thereof.
Background technology
It is reported have a lot of customer relationship to safeguard system on the market；But it is the finest, insufficient in its management granularity
Become；Control centre the most flexibly；And it is short of the auxiliary of some the data monitoring products relevant for data user rate；Make
System can not help business department to the management in data, personnel, department to the full extent.
Therefore, we have proposed data high sea system and operation method thereof for solving the problems referred to above.
Summary of the invention
The technical problem existed based on background technology, the present invention proposes data high sea system and operation method thereof.
The data high sea system that the present invention proposes, including the data high sea module for showing customer data, in fortune
Lay down a regulation during battalion's management and retrain, carrying out the way to manage of smallest particles degree, join specific to each customer service dependency rule
The data high sea control station put and during service operation monitoring and each area count to each data space usage amount
According to the monitoring of high sea module data amount, and for providing the Data View of different latitude, for discrimination data high-quality degree and
The data high sea Reports module of its data service condition, described data high sea module is public with data high sea control station and data respectively
Sea Reports module connects, and data high sea control station and data high sea Reports module connect, and described data high sea module includes number
Rob single unit according to keyword search unit and data acquisition, and data high sea control station includes that high sea list ordering rule configuration is single
Unit, ephemeral data space size dispensing unit, high-quality data space size dispensing unit, the untreated amount of ephemeral data spatial data
Dispensing unit, high-quality data space data untreated amount dispensing unit, one day maximum competition for orders amount dispensing unit, high sea data filtering
Rule dispensing unit, competition for orders untreated recovery duration dispensing unit, the duration dispensing unit that do not places an order back, the most again duration that places an order are joined
Put unit, personnel's group assignment configuration unit and city and divide dispensing unit.
Preferably, described data high sea module uses data opening in operation for the management maintenance mechanism of data
Putting, and data high sea control station is for being adjusted rule, described data high sea Reports module is for the use to data
Journey is monitored, and being set as of data high sea module: open all customer datas, it is provided that unique data mode that obtains is for robbing
Single.
Preferably, being set as of described high sea list ordering rule dispensing unit: fuzzy data in the module of data high sea
High-quality degree, and being set as of ephemeral data space size dispensing unit and high-quality data space size dispensing unit: operation
Management sets different spaces size according to different cities, different personnel and different time, adjusts different data and process rhythm.
Preferably, described ephemeral data spatial data untreated amount dispensing unit and the untreated amount of high-quality data space data
Being set as of dispensing unit: in operation management, special circumstances according to personnel or city limit competition for orders rhythm, and one day
Being set as of big competition for orders amount dispensing unit: in operation management, special circumstances according to personnel or city limit the maximum in one sky
Competition for orders amount.
Preferably, being set as of described high sea data filtering rule dispensing unit: ability according to employee in operation management
Control its data display scope, and competition for orders untreated recovery duration dispensing unit, do not place an order back duration dispensing unit and not weighing
Newly place an order being set as of duration dispensing unit: different situations according to city in operation management, controls data not by effectively
Reclaim in the case of utilization, wait that the process of next customer service, described personnel's group assignment configuration unit and city divide configuration
Being set as of unit: to personnel and the maximum assurance degree of organization and administration in operation management, manage in units of city or
Managing in units of personnel, concrete granularity is by management personnel's handle control.
The invention allows for the operation method in data high sea, comprise the following steps:
S1: data loading is entered in the module of data high sea；
S2: customer service carries out competition for orders to the data in the module of data high sea, then judges whether the client that within a specified time follows up；
S3: judge whether to enter transaction flow within the given transaction time；
S4: entering transaction flow, Fail Transaction is the most at the appointed time again introduced into transaction flow after then judging Fail Transaction, hands over
Easily success then process terminates.
Preferably, in described S2, then judge whether the client that within a specified time follows up, be, enter S3, otherwise return
S1。
Preferably, in described S3, it may be judged whether enter transaction flow within the given transaction time, be to enter S4, otherwise
Return S1.
Preferably, in described S4, Fail Transaction is the most at the appointed time again introduced into transaction flow after then judging Fail Transaction
Journey, is to enter transaction flow, otherwise returns S1.
In the present invention, data are gone to present to visitor by described data high sea system and operation method thereof with wide-open form
Clothes, allow it go active obtaining resource by the way of " robbing ", make between customer service the behavior " robbing data " promote lower raising customer service
The autonomy of work, enthusiasm, concurrently set data record mechanism to strengthen data user rate, and same data are through one
The conversion of customer service and converting through multiple customer services, can promote the probability that data convert, present invention achieves company's customer service competition for orders
Mechanism and the foundation of data reclaim mechanism, wherein add the data spaces such as customer service high-quality data base, data high sea and temporary library general
Read, reached company's customer service and business datum utilization rate and customer service have been worked the lifting of initiative, and be equipped with at system periphery
The management instrument such as control station and data sheet, solves business rule and the problem of operational control of adjusting in real time.
Accompanying drawing explanation
Fig. 1 is the data high sea system that proposes of the present invention and the system structure schematic diagram of operation method thereof；
Fig. 2 is the data high sea system that proposes of the present invention and the operation workflow figure of operation method thereof；
Fig. 3 is the data high sea system that proposes of the present invention and the use case map of operation method thereof；
Fig. 4 is the data high sea system that proposes of the present invention and the time sequences figure of operation method thereof.
Detailed description of the invention
Below in conjunction with specific embodiment, the present invention is explained orally further.
Embodiment
With reference to Fig. 1-4, the present embodiment proposes data high sea system, including the data high sea mould for showing customer data
Block, for laying down a regulation during operation management and retrain, carry out the way to manage of smallest particles degree, specific to each customer service
The data high sea control station of dependency rule configuration and during the service operation to the monitoring of each data space usage amount and
The monitoring of each area data high sea module data amount, and for providing the Data View of different latitude, for discrimination data
The data high sea Reports module of high-quality degree and data service condition thereof, data high sea module respectively with data high sea control station and
Data high sea Reports module connects, and data high sea control station and data high sea Reports module connect, and data high sea module includes
Data key words search unit and data acquisition rob single unit, and data high sea control station includes high sea list ordering rule configuration
Unit, ephemeral data space size dispensing unit, high-quality data space size dispensing unit, ephemeral data spatial data are untreated
Amount dispensing unit, high-quality data space data untreated amount dispensing unit, one day maximum competition for orders amount dispensing unit, high sea data mistake
Filter rule dispensing unit, competition for orders untreated recovery duration dispensing unit, the duration dispensing unit that do not places an order back, the most again place an order duration
Dispensing unit, personnel's group assignment configuration unit and city divide dispensing unit.
In the present embodiment, data high sea module uses data opening in operation for the management maintenance mechanism of data
Putting, and data high sea control station is for being adjusted rule, data high sea Reports module is for entering the use process of data
Row monitoring, and being set as of data high sea module: open all customer datas, it is provided that unique data mode that obtains is competition for orders,
Thus embody data opening during System Operation, and allow customer service can the most optionally obtain data, high sea arrange
Being set as of list sorting rule dispensing unit: the high-quality degree of fuzzy data in the module of data high sea, in order to solve high-quality number
According to rare, bad data spreads unchecked, customer service excessively relies on the behavior of data of choosing so that some clients can not get service, thus occurs
Customer service Experience Degree decline problem；And the setting of ephemeral data space size dispensing unit and high-quality data space size dispensing unit
It is set to: operation management sets different spaces size according to different cities, different personnel and different time, adjusts different data
Process rhythm, adapt in business operation the difference of service routine for client with this, so that for client's
Service more high-quality, ephemeral data spatial data untreated amount dispensing unit and the configuration of high-quality data space data untreated amount single
Unit is set as: in operation management, the special circumstances according to personnel or city limit competition for orders rhythm, it is to avoid its people specified
The problem not prompt enough that member or city competition for orders and data process, and being set as of one day maximum competition for orders amount dispensing unit: operation pipe
In reason, special circumstances according to personnel or city limit the maximum competition for orders amount in one sky, carry out the maximum in controllers or city
The competition for orders upper limit so that it is day output reach a saturation, being set as of high sea data filtering rule dispensing unit: fortune
Battalion's management controls its data display scope according to the ability of employee so that it is the utilization efficient for Data Data of overall team,
And competition for orders untreated recovery duration dispensing unit, the setting of do not place an order back duration dispensing unit and the duration dispensing unit that the most again places an order
It is set to: different situations according to city in operation management, controls data and reclaim in the case of not being used effectively, under wait
The process of one customer service, personnel's group assignment configuration unit and city divide being set as of dispensing unit: to people in operation management
Member and the maximum assurance degree of organization and administration, manage in units of city or manage in units of personnel, concrete granule
Spend by management personnel control, play the motility of management.
The present embodiment also proposed the operation method in data high sea, comprises the following steps:
S1: data loading is entered in the module of data high sea；
S2: customer service carries out competition for orders to the data in the module of data high sea, then judges whether the client that within a specified time follows up；
S3: judge whether to enter transaction flow within the given transaction time；
S4: entering transaction flow, Fail Transaction is the most at the appointed time again introduced into transaction flow after then judging Fail Transaction, hands over
Easily success then process terminates.
In the present embodiment, in S2, then judge whether the client that within a specified time follows up, be, enter S3, otherwise return
In S1, S3, it may be judged whether enter transaction flow within the given transaction time, be to enter S4, otherwise return S1, in S4, transaction
Failed then be the most at the appointed time again introduced into transaction flow after judging Fail Transaction, it is to enter transaction flow, otherwise returns
Data are gone to present to customer service by S1, data high sea system and operation method thereof with wide-open form, allow it pass through " robbing "
Mode goes active obtaining resource, makes between customer service autonomy that the behavior " robbing data " promotes lower raising customer service to work, actively
Property, has concurrently set data record mechanism to strengthen data user rate, and same data are through the conversion of a customer service and process
Multiple customer services convert, and can promote the probability that data convert, and single-unit and data recycling machine are robbed in the company customer service of present invention achieves
The foundation of system, wherein adds the data space concepts such as customer service high-quality data base, data high sea and temporary library, has reached company's customer service
The lifting of initiative that business datum utilization rate and customer service are worked, and it is equipped with control station and data sheet etc. at system periphery
Management instrument, solves business rule and the problem of operational control of adjusting in real time.
In the present embodiment, configuration foundation is according to personnel, the individual example of tissue or the actual output of colony in business department
Effect does relevant adjustment, it is also possible to can rob more data and more as a kind of rewards and punishments mode, the people having outstanding performance or tissue
The data of the most more high-quality (adjust data space capacity, competition for orders amount and ordering rule to realize), show poor or organize permissible
Limit the amount of competition for orders and low-quality data (adjusting data space capacity, competition for orders amount and ordering rule to realize), data excellent
Matter degree is now currently and is determined by Data Source, and different high-quality degree submits source to for different pieces of information；Data space
Capacity is to refer to, and which includes ephemeral data spatial content, high-quality data space capacity, ephemeral data spatial data untreated
Capacity and the untreated capacity of high-quality data space data；Competition for orders amount refers to maximum competition for orders amount configuration in a day；Concrete configuration operation is said
Bright:
1, data record relevant configuration
Envelop of function: the configuration of competition for orders untreated recovery duration, the duration that do not places an order back configuration and the duration configuration that the most again places an order；
Describe: table area describes: city fields represents Rulemaking city；
The span reclaiming type field has: recoverys of not following up (corresponding reason reclaim duration configure), the recovery that places an order (correspondence not under
The configuration of single time duration), place an order (correspondence the most again place an order duration configuration) again, return period, field represented that timing processes phase
The cycle unit closing operation be hour that the content of details field is operating function, i.e. can modify with logarithm evidence；Default rule
Configuring area: reclaim rule, then according to the recovery rule treatments of acquiescence if certain city not being set；Add function: add one day
The recovery rule of new town, combines situation about duplicating when city and rule type and then adds and unsuccessfully give relevant carrying
Show.Come into force in real time after adding successfully；Amendment function: for city reclaim rule adjustment, successfully modified after come into force in real time.
2, data space and data volume configuration
Envelop of function: ephemeral data spatial content, high-quality data space capacity, the untreated capacity of ephemeral data spatial data, excellent
Prime number is according to the untreated capacity of spatial data, sea data filtering rule configuration and maximum competition for orders amount configuration in a day.
Describe: city configuring area: the Data Source of city configuration comes from system configuration parameter, is under the jurisdiction of system-level
Not.
Urban area, is used for configuring city relevant configuration rule, takes when city is configured without corresponding personnel's rule silent
Recognizing rule configuration, amendment function is for modifying to configuration parameter；Personnel area: when double-clicking the data of urban area when
The personnel's rule configuration information set out under this city can be added in personnel area, carry out the configuration of personnel's parameter whereby, amendment
Function, for the amendment of personnel's rule, is deleted and is used for deleting personnel depaly rule；Do not contact competition for orders and can be regarded as new data competition for orders,
I.e. new data competition for orders authority, solely belongs to personnel's competition for orders rule；Change default rule, the parameter value meeting of each default rule during click
Become input frame, be same as former button and can become save button, click on save button when of editting new regular data, originally
Input frame can become amended word and replace original input frame, come into force immediately for amended configuration in backstage simultaneously.
3, ordering rule configuration
Envelop of function: use for the sequence of data high sea page data, can not when the data list in user operation data high sea
To change this ordering rule.
Describe: configured list region: rule name i.e. needs field or the combined field another name of sequence, and it is right that system needs
These do default, i.e. provide corresponding SQL literary composition (query sentence of database fragment)；Sort type: ascending order descending；Operation: delete,
Delete the rule entered into force；Add: corresponding newly-increased ordering rule can be ejected and add the page, simply choose and fill in behaviour
Work can complete.
4, personnel, regional classification configuration
Envelop of function: be used for system user (customer service) logical partitioning, and the associated configuration in personnel area, this partial function does not has
Embodying in the console, dependence is that in original system establishment officer configuration feature, dependence is: control station depends on system group
Knit personnel depaly function, on the basis of previous system establishment officer configuration feature, support the outfit in the many cities of people, and pass
Organization's configuration feature of putting under unified central planning is similar to.
Describe: in this function, contact staff can be done area association, for setting of data above high sea configuration parameter
Surely data foundation is provided, as the based data service of data.
The above, the only present invention preferably detailed description of the invention, but protection scope of the present invention is not limited thereto,
Any those familiar with the art in the technical scope that the invention discloses, according to technical scheme and
Inventive concept equivalent or change in addition, all should contain within protection scope of the present invention.
Claims (9)
1. data high sea system, including the data high sea module for showing customer data, for making during operation management
Set pattern then and retrains, and carries out the way to manage of smallest particles degree, specific to the data high sea control of each customer service dependency rule configuration
Platform processed and during the service operation monitoring and each area data high sea module data to each data space usage amount
The monitoring of amount, and for providing the Data View of different latitude, for high-quality degree and the data service condition thereof of discrimination data
Data high sea Reports module, it is characterised in that described data high sea module respectively with data high sea control station and data high sea
Reports module connects, and data high sea control station and data high sea Reports module connect, and described data high sea module includes data
Keyword search unit and data acquisition rob single unit, and data high sea control station includes that high sea list ordering rule configuration is single
Unit, ephemeral data space size dispensing unit, high-quality data space size dispensing unit, the untreated amount of ephemeral data spatial data
Dispensing unit, high-quality data space data untreated amount dispensing unit, one day maximum competition for orders amount dispensing unit, high sea data filtering
Rule dispensing unit, competition for orders untreated recovery duration dispensing unit, the duration dispensing unit that do not places an order back, the most again duration that places an order are joined
Put unit, personnel's group assignment configuration unit and city and divide dispensing unit.
Data high sea the most according to claim 1 system, it is characterised in that described data high sea module is for the pipe of data
Reason maintenance mechanism uses data opening in operation, and data high sea control station is for being adjusted rule, described
Data high sea Reports module is for being monitored the use process of data, and being set as of data high sea module: open all
Customer data, it is provided that unique data mode that obtains is competition for orders.
Data high sea the most according to claim 1 system, it is characterised in that described high sea list ordering rule dispensing unit
Be set as: the high-quality degree of fuzzy data in the module of data high sea, and ephemeral data space size dispensing unit and high-quality
Being set as of data space size dispensing unit: set not according to different cities, different personnel and different time in operation management
Isospace size, adjusts different data and processes rhythm.
Data high sea the most according to claim 1 system, it is characterised in that the described untreated amount of ephemeral data spatial data
Being set as of dispensing unit and high-quality data space data untreated amount dispensing unit: according to personnel or city in operation management
Special circumstances limit competition for orders rhythm, and being set as of one day maximum competition for orders amount dispensing unit: according to personnel in operation management
Or the special circumstances in city limit the maximum competition for orders amount in one sky.
Data high sea the most according to claim 1 system, it is characterised in that described high sea data filtering rule dispensing unit
Be set as: in operation management, the ability according to employee controls its data display scope, and competition for orders untreated recovery duration is joined
Put unit, being set as of do not place an order back duration dispensing unit and the duration dispensing unit that the most again places an order: according to city in operation management
The different situations in city, control data and reclaim in the case of not being used effectively, and wait the process of next customer service, described people
Member's group assignment configuration unit and city divide being set as of dispensing unit: to personnel and the maximum of organization and administration in operation management
Assurance degree, manages in units of city or manages in units of personnel, and concrete granularity is by management personnel's handle control.
6. the operation method in data high sea, it is characterised in that comprise the following steps:
S1: data loading is entered in the module of data high sea；
S2: customer service carries out competition for orders to the data in the module of data high sea, then judges whether the client that within a specified time follows up；
S3: judge whether to enter transaction flow within the given transaction time；
S4: entering transaction flow, Fail Transaction is the most at the appointed time again introduced into transaction flow after then judging Fail Transaction, hands over
Easily success then process terminates.
The operation method in data high sea the most according to claim 6, it is characterised in that in described S2, then judge whether
Within a specified time follow up client, is to enter S3, otherwise returns S1.
The operation method in data high sea the most according to claim 6, it is characterised in that in described S3, it may be judged whether referring to
Enter transaction flow in determining exchange hour, be to enter S4, otherwise return S1.
The operation method in data high sea the most according to claim 6, it is characterised in that in described S4, Fail Transaction is then sentenced
The most at the appointed time it is again introduced into transaction flow after disconnected Fail Transaction, is to enter transaction flow, otherwise returns S1.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610758173.9A CN106327217A (en) | 2016-08-30 | 2016-08-30 | Data high sea system and operating method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610758173.9A CN106327217A (en) | 2016-08-30 | 2016-08-30 | Data high sea system and operating method thereof |
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| CN106327217A true CN106327217A (en) | 2017-01-11 |
Family
ID=57788623
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| CN201610758173.9A Pending CN106327217A (en) | 2016-08-30 | 2016-08-30 | Data high sea system and operating method thereof |
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Cited By (2)
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| CN107451748A (en) * | 2017-08-10 | 2017-12-08 | 北京奇鱼时代科技有限公司 | Client high sea management method in a kind of CRM system |
| CN111915330A (en) * | 2020-08-04 | 2020-11-10 | 北京金山云网络技术有限公司 | Method and device for recovering customers in customer relationship management system |
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| CN105225027A (en) * | 2015-08-26 | 2016-01-06 | 上海银天下科技有限公司 | Customer allocation method and system |
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| CN104361474A (en) * | 2014-10-10 | 2015-02-18 | 深圳市迅享科技有限公司 | Method and system allowing a take-out deliverer to compete for orders |
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