CN107730155A - Information distributing method and device, storage medium and electronic equipment - Google Patents
Information distributing method and device, storage medium and electronic equipment Download PDFInfo
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- CN107730155A CN107730155A CN201711189111.1A CN201711189111A CN107730155A CN 107730155 A CN107730155 A CN 107730155A CN 201711189111 A CN201711189111 A CN 201711189111A CN 107730155 A CN107730155 A CN 107730155A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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Abstract
The invention discloses a kind of information distributing method and device, storage medium and electronic equipment, it is related to technical field of data processing.The information distributing method includes：Obtain the demand information of business personnel and the according to demand demand characteristic of information generation business personnel；Obtain customer information and client characteristics are generated according to customer information；If client characteristics match with demand characteristic, customer information corresponding with client characteristics is distributed into business personnel corresponding with demand characteristic.The present invention can realize distributes to customer information suitable business personnel exactly.
Description
Technical field
The present invention relates to technical field of data processing, in particular to a kind of information distributing method, information distribution dress
Put, storage medium and electronic equipment.
Background technology
With the development of informationized society, efficient operation mode is pursued by each enterprise, in order to meet this need of enterprise
Ask, business personnel needs to combine own actual situation efficiently processing business.Wherein, for enterprise, how by business information
Distribute to the business personnel mutually fitted with the business information and have become the key factor for determining enterprise's running efficiency.
By taking the telemarketing business of insurance company as an example, at present, information distributes personnel generally by client-related information label
After change, the high customer information of success rate is preferentially provided to sale according to the mode provided at random or according to the subjective judgement of itself
Personnel.Sales force carries out corresponding marketing activity after the customer information of distribution is obtained.
However, the marketing mode that each sales force is good at may be different, for example, some sales forces understand the industry in A cities
Business situation and B cities are not known, some sales forces are accomplished in repartee old client and establish the energy contacted with young client
Power is not good enough, etc..In this case, if B urban customers information to be distributed to the sales force for only understanding A cities business, or
Person distributes to young customer information only with old client to the sales force taken over, then is obviously unfavorable for sales force's achievement
Raising, and then be unfavorable for the demand of the high running efficiency of enterprise.
In consideration of it, need a kind of information distributing method.
It should be noted that information is only used for strengthening the reason of the background to the present invention disclosed in above-mentioned background section
Solution, therefore can include not forming the information to prior art known to persons of ordinary skill in the art.
The content of the invention
The purpose of the embodiment of the present invention is to provide a kind of information distributing method, information distribution apparatus, storage medium and electricity
Sub- equipment, and then at least overcome one or more caused by the limitation of correlation technique and defect to ask to a certain extent
Topic.
According to an aspect of the present invention, there is provided a kind of information distributing method, including：
Obtain the demand information of business personnel and the according to demand demand characteristic of information generation business personnel；
Obtain customer information and client characteristics are generated according to customer information；
If client characteristics match with demand characteristic, customer information corresponding with client characteristics is distributed to and demand spy
Business personnel corresponding to sign.
Alternatively, information distributing method also includes：
Ranking is carried out to business personnel by the performance characteristics of business personnel；
Wherein, customer information corresponding with client characteristics is distributed into business personnel corresponding with demand characteristic includes：
Customer information corresponding with client characteristics is sequentially allocated as the performance characteristics ranking of business personnel and gives demand spy
Business personnel corresponding to sign.
Alternatively, information distributing method also includes：
Customer information corresponding with the demand characteristic of business personnel is shown to business personnel；
Respond the customer information that business personnel sends and obtain request, will be obtained with customer information and ask corresponding customer information
Distribute to business personnel.
Alternatively, information distributing method also includes：
The customer information for distributing to business personnel is marked to complete the distribution of customer information.
Alternatively, demand information includes the first demand information proposed by business personnel and the history according to business personnel
The second demand information that business datum obtains.
Alternatively, the demand characteristic of information generation business personnel includes according to demand：
Generated according to the first demand information, the second demand information and the weight of the first demand information and the second demand information
The demand characteristic of business personnel.
Alternatively, customer information include source of customers information, client give dangerous information, cooperation data message, period it is believed that
Breath, white list data information plus the one or more protected in data message.
According to an aspect of the present invention, there is provided a kind of information distribution apparatus, including：
Demand characteristic generation module, for obtain business personnel demand information and according to demand information generation business personnel
Demand characteristic；
Client characteristics generation module, for obtaining customer information and generating client characteristics according to customer information；
Information assigning module, will client corresponding with client characteristics if matched for client characteristics with demand characteristic
Information distributes to business personnel corresponding with demand characteristic.
Alternatively, information distribution apparatus also includes：
Achievement arrangement module, ranking is carried out to business personnel for the performance characteristics by business personnel；
Wherein, customer information corresponding with client characteristics is distributed into business personnel corresponding with demand characteristic includes：
Customer information corresponding with client characteristics is sequentially allocated as the performance characteristics ranking of business personnel and gives demand spy
Business personnel corresponding to sign.
Alternatively, information assigning module includes：
Information display unit, for showing customer information corresponding with the demand characteristic of business personnel to business personnel；
Information assigning unit, the customer information for responding business personnel's transmission obtain request, will obtained with customer information
Customer information distributes to business personnel corresponding to request.
Alternatively, information assigning module also includes：
Information flag unit, for being marked the customer information for distributing to business personnel to complete customer information
Distribution.
Alternatively, demand information includes the first demand information proposed by business personnel and the history according to business personnel
The second demand information that business datum obtains.
Alternatively, demand characteristic generation module includes：
Demand characteristic generation unit, for according to the first demand information, the second demand information and the first demand information and
The demand characteristic of the weight generation business personnel of second demand information.
Alternatively, customer information include source of customers information, client give dangerous information, cooperation data message, period it is believed that
Breath, white list data information plus the one or more protected in data message.
According to an aspect of the present invention, there is provided a kind of storage medium, be stored thereon with computer program, computer program
The information distributing method of above-mentioned any one is realized when being executed by processor.
According to an aspect of the present invention, there is provided a kind of electronic equipment, including：
Processor；And
Memory, for storing the executable instruction of processor；
Wherein, processor is configured to perform the information distributing method of above-mentioned any one via executable instruction is performed.
In the technical scheme that some embodiments of the present invention are provided, by by the demand characteristic of business personnel and client
Feature is matched, and when the match is successful, customer information is distributed into business personnel, on the one hand, business personnel can obtain
The customer information matched with self-demand, be advantageous to business personnel and quickly and efficiently commence business content, and industry can be improved
The success rate of business；On the other hand, because therefore business personnel, can be favorably improved the operating effect of enterprise with efficient process business
Rate；Another aspect, because that establish contact with client is the business personnel with the demand related to the client, that is to say, that
The business personnel understands the demand of the client, therefore, can establish good communication relation, reduces the repulsion psychology of client；Again
On the one hand, because the present invention realizes by characteristic matching the distribution of information, therefore, during avoiding artificially distributing information
While subjective factor being present, allocative efficiency is improved.
It should be appreciated that the general description and following detailed description of the above are only exemplary and explanatory, not
The disclosure can be limited.
Brief description of the drawings
Accompanying drawing herein is merged in specification and forms the part of this specification, shows the implementation for meeting the present invention
Example, and for explaining principle of the invention together with specification.It should be evident that drawings in the following description are only the present invention
Some embodiments, for those of ordinary skill in the art, on the premise of not paying creative work, can also basis
These accompanying drawings obtain other accompanying drawings.In the accompanying drawings：
Fig. 1 diagrammatically illustrates the flow chart of information distributing method according to an illustrative embodiment of the invention；
Fig. 2 diagrammatically illustrates the exemplary process diagram of information distributing method according to the first embodiment of the invention；
Fig. 3 diagrammatically illustrates the exemplary process diagram of information distributing method second embodiment of the invention；
Fig. 4 diagrammatically illustrates the block diagram of information distribution apparatus according to an illustrative embodiment of the invention；
Fig. 5 diagrammatically illustrates another block diagram of information distribution apparatus according to an illustrative embodiment of the invention；
Fig. 6 diagrammatically illustrates the block diagram of the information assigning module according to the present invention；
Fig. 7 diagrammatically illustrates another block diagram of the information assigning module according to the present invention；
Fig. 8 diagrammatically illustrates the block diagram of the demand characteristic generation module according to the present invention；
Fig. 9 shows the schematic diagram of storage medium according to an illustrative embodiment of the invention；And
Figure 10 diagrammatically illustrates the block diagram of electronic equipment according to an illustrative embodiment of the invention.
Embodiment
Example embodiment is described more fully with referring now to accompanying drawing.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to example set forth herein；On the contrary, these embodiments are provided so that the present invention will more
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.Described feature, knot
Structure or characteristic can be incorporated in one or more embodiments in any suitable manner.In the following description, there is provided permitted
More details fully understand so as to provide to embodiments of the present invention.It will be appreciated, however, by one skilled in the art that can
Omitted with putting into practice technical scheme one or more in the specific detail, or others side can be used
Method, constituent element, device, step etc..In other cases, be not shown in detail or describe known solution a presumptuous guest usurps the role of the host to avoid and
So that each side of the disclosure thickens.
In addition, accompanying drawing is only the schematic illustrations of the disclosure, it is not necessarily drawn to scale.Identical accompanying drawing mark in figure
Note represents same or similar part, thus will omit repetition thereof.Some block diagrams shown in accompanying drawing are work(
Can entity, not necessarily must be corresponding with physically or logically independent entity.These work(can be realized using software form
Energy entity, or these functional entitys are realized in one or more hardware modules or integrated circuit, or at heterogeneous networks and/or place
These functional entitys are realized in reason device device and/or microcontroller device.
Flow chart shown in accompanying drawing is merely illustrative, it is not necessary to including all steps.For example, the step of having
The step of can also decomposing, and having, can merge or part merges, therefore the order actually performed is possible to according to actual conditions
Change.
The information distributing method of the present invention will be illustrated by taking the telemarketing business of insurance company as an example below.So
And not limited to this, information distributing method of the present invention can also be applied to other field, for example, market, supermarket, each zero
Sell the marketing activity in community such as business；The popularization, etc. of telecommunications, mobile service.
Fig. 1 diagrammatically illustrates the information distributing method of the illustrative embodiments of the present invention.With reference to figure 1, information distribution
Method may comprise steps of：
S10. the demand information of business personnel and the according to demand demand characteristic of information generation business personnel are obtained.
According to some embodiments of the present invention, business personnel can be the telemarketing personnel of insurance company, in addition, business
Personnel can also be the promotion personnel in market, the promoting service personnel etc. of each enterprise, and this is not done in this illustrative embodiments
Particular determination.
The demand information of business personnel can be included by the first demand information of business personnel's proposition and according to business people
The second demand information that the history service data of member obtain, in an exemplary embodiment of the present invention embodiment, the first demand information can
To mean the subjective demand information of business personnel, so that business personnel is the electric pin personnel of insurance company as an example, subjective demand information
The client gender, age, occupation, place city and like what is promoted that the electric pin personnel like dialing can be included but is not limited to
Type of service etc.；Second demand information can mean the objective demand information of business personnel, still using business personnel as insurance company
Electric pin personnel exemplified by, objective demand information can include but is not limited to the electric pin personnel go out the high client gender of single rate, the age,
Occupation, place city and go out the high type of service of single rate, wherein, " it is high to go out single rate " it can be pointed out that single rate higher than other electricity pin people
The average value for going out single rate of member, however, developer can also self-defining go out the standard of single rate " height ", exemplary embodiment party
Particular determination is not done in formula to this.
In addition, the weight of the first demand information and the second demand information can be respectively configured in developer, specifically, configuration
The weight of first demand information and the second demand information can include being respectively configured in the first demand information and the second demand information
The weight of each key element, for example, the weight of the high type of service of single rate can be configured.
In an exemplary embodiment of the present invention embodiment, the demand characteristic of information generation business personnel can include according to demand
Business personnel is generated according to the first demand information, the second demand information and the weight of the first demand information and the second demand information
Demand characteristic.Specifically, it is possible, firstly, to according to the first demand information, the second demand information and the first demand information and
Weight structure business personnel's portrait of two demand informations, wherein, process and the prior art structure of structure business personnel's portrait are used
The method of family portrait is identical, will not be repeated here；Determine that the demand of business personnel is special next, can be drawn a portrait according to business personnel
Sign, for example, the demand characteristic of a business personnel can be the information for information and/or 20 years old to the 30 years old crowd for needing city A.
For example, judge whether need the process of city A information to include in business personnel's portrait：It is it is possible, firstly, to right
The first demand information of business personnel and the second demand information carry out data normalization processing；Next, business personnel is liked
Value corresponding to the A of city is multiplied by its corresponding weight and obtains a subjective value, and the relevant city A of business personnel is gone out into value corresponding to single rate
It is multiplied by its corresponding weight and obtains an objective value；Then, the subjective value calculated is added to obtain business people with objective value
Member needs the value of the degree of city A information, it is believed that the value needs the demand characteristic pair of city A information with business personnel
Should.
In addition, the subjective demand and objective demand of business personnel change such as the passage of time, and therefore, this hair
The method of bright structure business personnel's portrait also includes subjective demand information and the objective demand information for obtaining business personnel in real time,
So as to the portrait of real-time update business personnel.
S12. obtain customer information and client characteristics are generated according to customer information.
While the demand characteristic of business personnel is generated, customer information can be obtained and client is generated according to customer information
Feature.
In an exemplary embodiment of the present invention embodiment, customer portrait can be generated according to customer information.Specifically, it can incite somebody to action
Customer information carries out the mean value computation of property value according to dimension, and feature of the property value higher than average is special as the portrait of client
Sign, i.e. client characteristics.Wherein, the dimension can be attribute type, for example, sex, the age, education degree, occupation, income,
Place city etc., attribute can refer to the concrete condition in attribute type, for example, sex can be divided into " man " and " female ", age can
To be divided into " 20 years old to 30 years old ", " 30 years old to 40 years old ", " 40 years old to 50 years old ", etc..In addition, attribute is carried out at data normalization
Reason can obtain corresponding property value.
By taking client corresponding to insurance company as an example, customer information can also include source of customers information, client gives dangerous information,
Cooperation data message, loop-around data information, white list data information plus guarantor's information etc..Wherein, source of customers information can include
The information such as enterprise, individual, third party's recommendation；Client, which gives dangerous information, can include giving insurance kind, giving the information such as dangerous timeliness；Cooperation number
It is believed that breath can include the information such as type of cooperation, cooperation object；Loop-around data information can produce including client during insuring
Raw loop-around data；White list data information can include the information such as title, the insured insurance kind of client of white list client；Add guarantor
Information can include plus the information such as the insurance kind of guarantor plus the success rate of guarantor.
S14. if client characteristics match with demand characteristic, then customer information corresponding with client characteristics is distributed to needing
Ask business personnel corresponding to feature.
In an exemplary embodiment of the present invention embodiment, it is possible, firstly, to the business personnel's demand characteristic that will be generated in step S10
Matched with the client characteristics generated in step S12；, will be with this next, if client characteristics match with demand characteristic
Customer information corresponding to client characteristics distributes to business personnel corresponding with demand characteristic.
According to some embodiments of the present invention, it is possible, firstly, to obtain the performance characteristics of business personnel, and performance characteristics pair are pressed
Business personnel carries out ranking；Next, client corresponding with client characteristics can be believed as the performance characteristics ranking of business personnel
Breath is sequentially allocated and gives business personnel corresponding to demand characteristic, that is to say, that the allocated at first and obtain the business of customer information
Personnel's achievement in the business personnel with corresponding demand characteristic ranks the first.
Fig. 2 illustrates the flow chart of information distributing method in this case.It is first by taking insurance electricity pin as an example
First, server can be obtained from each source system client give dangerous information, cyclical information, cooperation information, white list information, add
Information and other information are protected, and they are aggregated into an information and collected in pond, wherein, the information, which collects pond, to be used exclusively for
The memory space of these data messages is deposited, however, not limited to this, the present invention collects the size, type and thing in pond to information
Do not do particular determination in reason address；Then, to obtain customer portrait, i.e., the data message that can collect to information in pond is handled
Generate client characteristics；Next, can bind client characteristics with corresponding customer information, and send to information and distribute pond, clothes
Business device distributes pond by the information and information is provided.Wherein, collect that pond is similar with information, the disclosure distributes pond to information
Size, type and physical address do not do particular determination.
In specific information distribution procedure, customer information preferentially can be issued to the sale that performance characteristics rank the first
Personnel, that is to say, that if the client characteristics of a customer information with the sales force of achievement first and the pin of achievement second
Personnel's matching is sold, then the customer information can be sent to the sales force of achievement first by system.For example, the sale people of achievement first
The demand characteristic of member and the sales force of achievement second are to the customer information in requisition for city A, when distribution city A client's letter
During breath, the customer information is preferentially distributed to the sales force of achievement first.Specifically, on the one hand, when only city A's
During customer information, then the customer information is distributed to the sales force of achievement first；On the other hand, as the visitor for having a plurality of city A
, will if the only sales force of achievement first and the sales force of achievement second has demand to these information during the information of family
First information is sent to the sales force of achievement first in these information, and Article 2 information is sent to the sale of achievement second
Personnel, Article 3 information is sent to the sales force of achievement first, Article 4 information is sent to the sale people of achievement second
Member, until city A customer information is assigned.However, in this case, the method for salary distribution is not limited to above description, also
There may be other methods of salary distribution, for example, first information to be sent to the sales force of achievement first and by Article 2
After information is sent to the sales force of achievement second, other customer information return informations are distributed into pond, etc.；Another further aspect,
When there is a plurality of city A customer information, if other sales forces in addition to the sales force of achievement first are also to these
Information has demand, and these customer informations only can be distributed on to the sales force of achievement first.
It is easily understood that when client characteristics only match with the demand characteristic of the sales force of achievement the 3rd, although should
The sales force that the historic performance of sales force does not rank the first and is number two is high, but system can be corresponding by the client characteristics
Customer information distribute to the sales force of achievement the 3rd.For example, the sales force of achievement first and the sale people of achievement second
The client age section that member needs is 20 years old to 40 years old, and the client age section that the sales force of achievement the 3rd needs is more than 50 years old,
When system distributes the customer information of 55 years old, the customer information can be distributed to the sales force of achievement the 3rd.
In addition, after a wheel information distribution, remaining customer information can distribute pond with auto-returned information.In this feelings
Under condition, on the one hand, reminder message can be sent to operating officer, inform unappropriated customer information be present so that operating officer enters
Row processing；On the other hand, remaining customer information can also be issued to sales force similar in demand, for example, remaining visitor
The age of family information is 49 years old, and the demand of existing sales force only exists 20 years old to 40 years old or more than 50 years old, then by the visitor
Family information is sent to the sales force that demand is more than 50 years old, and particular determination is not done to this in this illustrative embodiments.
By the information distributing method of embodiment illustrated in fig. 2, customer information is preferentially distributed to the forward business people of achievement
Member, on the one hand, the efficiency of business processing can be improved；On the other hand, the power of business personnel's positive treatment business can be excited.
According to other embodiment, business personnel can view corresponding with self-demand feature in information distribution pond
Customer information, that is to say, that server can for example, by a display interface to business personnel displaying with its demand characteristic pair
The customer information answered.In this case, business personnel can send a customer information to server and obtain request, for example, industry
Business personnel can send customer information to server by way of clicking directly on customer information on display interface and obtain request.
Next, server, which can respond the customer information, obtains request, it will be obtained with customer information and ask corresponding customer information point
Dispensing business personnel.In addition, in some cases, because each customer information is only permitted to provide once, and hence it is also possible to
The customer information for distributing to business personnel is marked to complete the distribution of this customer information.
Fig. 3 is schematically illustrated in the flow chart of information distributing method in this case.It is first still by taking insurance electricity pin as an example
First, sales force's first can check in information distribution pond the customer information matched with oneself business demand；Next, sales force
First can send customer information and obtain request；Then, server can respond the customer information and obtain request, will be with customer information
Customer information corresponding to obtaining request distributes to sales force's first.In addition, server can be to distributing to sales force's first
Customer information is marked to be allocated with characterizing the customer information, and other sales forces can see this mark, to avoid
The repetition of customer information is got.
It is easily understood that the information distributing method of this embodiment can be unrelated with the achievement of sales force, that is to say, that
Even if the sales achievement of sales force's second is better than the achievement of sales force first, and the demand characteristic of sales force's second also with the visitor
The client characteristics matching at family, however, sales force's first have sent acquisition request first, then the customer information will distribute to pin
Sell personnel's first.
In addition, in further embodiments, sales force can be viewed including the client with self-demand characteristic matching
All customer informations including information, in this case, sales force can be with customer informations that unrestricted choice is not labeled simultaneously
Obtain the customer information.It is this to show the mode of sales force to contribute to sales force's contact various not all customer informations
Same client.
By the information distributing method of embodiment illustrated in fig. 3, business personnel can preferentially seize customer information, thus, industry
Business personnel can voluntarily get customer information, avoid due to the passive limitation for receiving customer information.
In the information distributing method of the present invention, on the one hand, business personnel can obtain the client matched with self-demand
Information, be advantageous to business personnel and quickly and efficiently commence business content, and the success rate of business can be improved；On the other hand,
Because therefore business personnel, can be favorably improved the running efficiency of enterprise with efficient process business；Another aspect, due to visitor
That contact is established at family is the business personnel with the demand related to the client, that is to say, that the business personnel understands the client
Demand, therefore, good communication relation can be established, reduce client repulsion psychology；Another further aspect, because the present invention passes through
Characteristic matching realizes the distribution of information, therefore, while subjective factor be present during avoiding artificially distributing information, carries
High allocative efficiency.
It should be noted that although describing each step of method in the disclosure with particular order in the accompanying drawings, still, this is simultaneously
Undesired or hint must perform these steps according to the particular order, or have to carry out the step ability shown in whole
Realize desired result.It is additional or alternative, it is convenient to omit some steps, multiple steps are merged into a step and performed,
And/or a step is decomposed into execution of multiple steps etc..
Further, a kind of information distribution apparatus is additionally provided in this example embodiment.
Fig. 4 diagrammatically illustrates the block diagram of the information distribution apparatus of the illustrative embodiments of the present invention.With reference to figure 4,
Information distribution apparatus 4 according to an illustrative embodiment of the invention can include demand characteristic generation module 41, client characteristics
Generation module 43 and information assigning module 45, wherein：
Demand characteristic generation module 41, it can be used for the demand information of acquisition business personnel and information generate industry according to demand
The demand characteristic of business personnel；
Client characteristics generation module 43, it can be used for obtaining customer information and client characteristics generated according to customer information；
Information assigning module 45, matched if can be used for client characteristics with demand characteristic, will be corresponding with client characteristics
Customer information distribute to business personnel corresponding with demand characteristic.
In the information distribution apparatus of the present invention, on the one hand, business personnel can obtain the client matched with self-demand
Information, be advantageous to business personnel and quickly and efficiently commence business content, and the success rate of business can be improved；On the other hand,
Because therefore business personnel, can be favorably improved the running efficiency of enterprise with efficient process business；Another aspect, due to visitor
That contact is established at family is the business personnel with the demand related to the client, that is to say, that the business personnel understands the client
Demand, therefore, good communication relation can be established, reduce client repulsion psychology；Another further aspect, because the present invention passes through
Characteristic matching realizes the distribution of information, therefore, while subjective factor be present during avoiding artificially distributing information, carries
High allocative efficiency.
According to the exemplary embodiment of the present invention, with reference to figure 5, compared to information distribution apparatus 4, information distribution apparatus 5 removes
Including demand characteristic generation module 41, client characteristics generation module 43 and information assigning module 45, achievement arrangement can also be included
Module 50, wherein：
Achievement ranking module 50, it can be used for carrying out ranking to business personnel by the performance characteristics of business personnel；
Wherein, customer information corresponding with client characteristics is distributed into business personnel corresponding with demand characteristic includes：
Customer information corresponding with client characteristics is sequentially allocated as the performance characteristics ranking of business personnel and gives demand spy
Business personnel corresponding to sign.
By the way that customer information preferentially to be distributed to the forward business personnel of achievement, on the one hand, business processing can be improved
Efficiency；On the other hand, the power of business personnel's positive treatment business can be excited.
According to the exemplary embodiment of the present invention, with reference to figure 6, information assigning module 45 can include information display unit
601 and information assigning unit 603, wherein：
Information display unit 601, it can be used for showing client corresponding with the demand characteristic of business personnel to business personnel
Information；
Information assigning unit 603, it can be used for responding the customer information acquisition request that business personnel sends, will believe with client
Customer information corresponding to breath acquisition request distributes to business personnel.
According to the exemplary embodiment of the present invention, with reference to figure 7, information assigning module 71 compared to information assigning module 45,
In addition to including information display unit 601 and information assigning unit 603, information flag unit 701 can also be included, wherein：
Information flag unit 701, it can be used for the customer information for distributing to business personnel is marked to complete visitor
The distribution of family information.
By alloing business personnel preferentially to seize customer information, thus, business personnel can voluntarily get customer information,
Avoid due to the passive limitation for receiving customer information.
According to the present invention exemplary embodiment, demand information include by business personnel propose the first demand information and
The second demand information obtained according to the history service data of business personnel.
According to the exemplary embodiment of the present invention, with reference to figure 8, demand characteristic generation module 41 can include demand characteristic and give birth to
Into unit 801, wherein：
Demand characteristic generation unit 801, it can be used for according to the first demand information, the second demand information and the first demand
Information and the demand characteristic of the weight of the second demand information generation business personnel.
, can by the way that demand information is divided into the first demand information and the second demand information and their weight is respectively configured
To reflect the supply and demand matching relationship of information exactly, and then customer information is distributed into suitable business personnel exactly.
According to the exemplary embodiment of the present invention, customer information can include source of customers information, client gives dangerous information, conjunction
Date information, loop-around data information, white list data information plus the one or more protected in data message.
Because each functional module of the program analysis of running performance device of embodiment of the present invention is invented with the above method
It is identical in embodiment, therefore will not be repeated here.
In an exemplary embodiment of the present invention, a kind of computer-readable recording medium is additionally provided, is stored thereon with energy
Enough realize the program product of this specification above method.In some possible embodiments, various aspects of the invention may be used also
In the form of being embodied as a kind of program product, it includes program code, when described program product is run on the terminal device, institute
State program code be used for make the terminal device perform described in above-mentioned " illustrative methods " part of this specification according to this hair
The step of bright various illustrative embodiments.
With reference to shown in figure 9, the program product for being used to realize the above method according to the embodiment of the present invention is described
900, it can use portable compact disc read only memory (CD-ROM) and including program code, and can in terminal device,
Such as run on PC.However, the program product not limited to this of the present invention, in this document, readable storage medium storing program for executing can be with
Be it is any include or the tangible medium of storage program, the program can be commanded execution system, device either device use or
It is in connection.
Described program product can use any combination of one or more computer-readable recording mediums.Computer-readable recording medium can be readable letter
Number medium or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can be but be not limited to electricity, magnetic, optical, electromagnetic, infrared ray or
System, device or the device of semiconductor, or any combination above.The more specifically example of readable storage medium storing program for executing is (non exhaustive
List) include：It is electrical connection, portable disc, hard disk, random access memory (RAM) with one or more wires, read-only
Memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disc read only memory
(CD-ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
Computer-readable signal media can be including the data-signal in a base band or as carrier wave part propagation, its
In carry readable program code.The data-signal of this propagation can take various forms, including but not limited to electromagnetic signal,
Optical signal or above-mentioned any appropriate combination.Readable signal medium can also be any readable Jie beyond readable storage medium storing program for executing
Matter, the computer-readable recording medium can send, propagate either transmit for used by instruction execution system, device or device or and its
The program of combined use.
The program code included on computer-readable recording medium can be transmitted with any appropriate medium, including but not limited to wirelessly, be had
Line, optical cable, RF etc., or above-mentioned any appropriate combination.
Can being combined to write the program operated for performing the present invention with one or more programming languages
Code, described program design language include object oriented program language-Java, C++ etc., include routine
Procedural programming language-such as " C " language or similar programming language.Program code can be fully in user
Perform on computing device, partly perform on a user device, the software kit independent as one performs, is partly calculated in user
Its upper side point is performed or performed completely in remote computing device or server on a remote computing.It is remote being related to
In the situation of journey computing device, remote computing device can pass through the network of any kind, including LAN (LAN) or wide area network
(WAN) user calculating equipment, is connected to, or, it may be connected to external computing device (such as utilize ISP
To pass through Internet connection).
In an exemplary embodiment of the present invention, a kind of electronic equipment that can realize the above method is additionally provided.
Person of ordinary skill in the field it is understood that various aspects of the invention can be implemented as system, method or
Program product.Therefore, various aspects of the invention can be implemented as following form, i.e.,：It is complete hardware embodiment, complete
The embodiment combined in terms of full Software Implementation (including firmware, microcode etc.), or hardware and software, can unite here
Referred to as " circuit ", " module " or " system ".
The electronic equipment 1000 according to the embodiment of the invention is described referring to Figure 10.The electricity that Figure 10 is shown
Sub- equipment 1000 is only an example, should not bring any restrictions to the function and use range of the embodiment of the present invention.
As shown in Figure 10, electronic equipment 1000 is showed in the form of universal computing device.The component of electronic equipment 1000 can
To include but is not limited to：Above-mentioned at least one processing unit 1010, above-mentioned at least one memory cell 1020, connection different system
The bus 1030 of component (including memory cell 1020 and processing unit 1010), display unit 1040.
Wherein, the memory cell is had program stored therein code, and described program code can be held by the processing unit 1010
OK so that the processing unit 1010 performs various according to the present invention described in above-mentioned " illustrative methods " part of this specification
The step of illustrative embodiments.For example, the processing unit 1010 can perform step S10 as shown in fig. 1 to step
S14。
Memory cell 1020 can include the computer-readable recording medium of volatile memory cell form, such as Random Access Storage Unit
(RAM) 10201 and/or cache memory unit 10202, it can further include read-only memory unit (ROM) 10203.
Memory cell 1020 can also include program/utility with one group of (at least one) program module 10205
10204, such program module 10205 includes but is not limited to：Operating system, one or more application program, other programs
Module and routine data, the realization of network environment may be included in each or certain combination in these examples.
Bus 1030 can be to represent the one or more in a few class bus structures, including memory cell bus or storage
Cell controller, peripheral bus, graphics acceleration port, processing unit use any bus structures in a variety of bus structures
Local bus.
Electronic equipment 1000 can also be with one or more external equipments 1100 (such as keyboard, sensing equipment, bluetooth equipment
Deng) communication, the equipment communication interacted with the electronic equipment 1000 can be also enabled a user to one or more, and/or with making
Obtain any equipment that the electronic equipment 1000 can be communicated with one or more of the other computing device (such as router, modulation
Demodulator etc.) communication.This communication can be carried out by input/output (I/O) interface 1050.Also, electronic equipment 1000
Network adapter 1060 and one or more network (such as LAN (LAN), wide area network (WAN) and/or public affairs can also be passed through
Common network network, such as internet) communication.As illustrated, network adapter 1060 passes through its of bus 1030 and electronic equipment 1000
Its module communicates.It should be understood that although not shown in the drawings, can combine electronic equipment 1000 uses other hardware and/or software
Module, include but is not limited to：Microcode, device driver, redundant processing unit, external disk drive array, RAID system, magnetic
Tape drive and data backup storage system etc..
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can be realized by software, can also be realized by way of software combines necessary hardware.Therefore, according to the present invention
The technical scheme of embodiment can be embodied in the form of software product, the software product can be stored in one it is non-volatile
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are to cause a calculating
Equipment (can be personal computer, server, terminal installation or network equipment etc.) is performed according to embodiment of the present invention
Method.
In addition, above-mentioned accompanying drawing is only the schematic theory of the processing included by method according to an exemplary embodiment of the present invention
It is bright, rather than limitation purpose.It can be readily appreciated that the time that above-mentioned processing shown in the drawings was not intended that or limited these processing is suitable
Sequence.In addition, being also easy to understand, these processing for example can be performed either synchronously or asynchronously in multiple modules.
It should be noted that although some modules or list of the equipment for action executing are referred in above-detailed
Member, but this division is not enforceable.In fact, according to the embodiment of the present invention, it is above-described two or more
Either the feature of unit and function can embody module in a module or unit.A conversely, above-described mould
Either the feature of unit and function can be further divided into being embodied by multiple modules or unit block.
Those skilled in the art will readily occur to the present invention its after considering specification and putting into practice invention disclosed herein
His embodiment.The application be intended to the present invention any modification, purposes or adaptations, these modifications, purposes or
Adaptations follow the general principle of the present invention and including undocumented common knowledge in the art of the invention or
Conventional techniques.Description and embodiments are considered only as exemplary, and true scope and spirit of the invention are by claim
Point out.
It should be appreciated that the invention is not limited in the precision architecture for being described above and being shown in the drawings, and
And various modifications and changes can be being carried out without departing from the scope.The scope of the present invention is only limited by appended claim.
Claims (10)
- A kind of 1. information distributing method, it is characterised in that including：Obtain the demand information of business personnel and the demand characteristic of the business personnel is generated according to the demand information；Obtain customer information and client characteristics are generated according to the customer information；If client characteristics match with demand characteristic, customer information corresponding with the client characteristics is distributed to and the need Ask business personnel corresponding to feature.
- 2. information distributing method according to claim 1, it is characterised in that described information distribution method also includes：Ranking is carried out to the business personnel by the performance characteristics of the business personnel；Wherein, it is described that customer information corresponding with the client characteristics is distributed into business personnel corresponding with the demand characteristic Including：Customer information corresponding with the client characteristics is sequentially allocated as the performance characteristics ranking of business personnel and gives the need Ask business personnel corresponding to feature.
- 3. information distributing method according to claim 1, it is characterised in that described information distribution method also includes：Customer information corresponding with the demand characteristic of the business personnel is shown to business personnel；Respond the customer information that the business personnel sends and obtain request, the corresponding client of request will be obtained with the customer information Information distributes to the business personnel.
- 4. information distributing method according to claim 3, it is characterised in that described information distribution method also includes：The customer information for distributing to the business personnel is marked to complete the distribution of the customer information.
- 5. information distributing method according to claim 1, it is characterised in that the demand information is included and carried by business personnel The first demand information gone out and the second demand information obtained according to the history service data of the business personnel.
- 6. information distributing method according to claim 5, it is characterised in that the business is generated according to the demand information The demand characteristic of personnel includes：Believed according to first demand information, second demand information and first demand information and second demand The weight of breath generates the demand characteristic of the business personnel.
- 7. information distributing method according to claim 1, it is characterised in that the customer information is believed including the source of customers Breath, client give dangerous information, cooperation data message, loop-around data information, white list data information plus the one kind protected in data message It is or a variety of.
- A kind of 8. information distribution apparatus, it is characterised in that including：Demand characteristic generation module, for obtaining the demand information of business personnel and generating the business according to the demand information The demand characteristic of personnel；Client characteristics generation module, for obtaining customer information and generating client characteristics according to the customer information；Information assigning module, will client corresponding with the client characteristics if matched for client characteristics with demand characteristic Information distributes to business personnel corresponding with the demand characteristic.
- 9. a kind of storage medium, is stored thereon with computer program, it is characterised in that the computer program is executed by processor Information distributing method any one of Shi Shixian claims 1 to 7.
- 10. a kind of electronic equipment, it is characterised in that including：Processor；AndMemory, for storing the executable instruction of the processor；Wherein, the processor is configured to come any one of perform claim requirement 1 to 7 via the execution executable instruction Information distributing method.
Priority Applications (1)
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| CN201711189111.1A CN107730155A (en) | 2017-11-24 | 2017-11-24 | Information distributing method and device, storage medium and electronic equipment |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711189111.1A CN107730155A (en) | 2017-11-24 | 2017-11-24 | Information distributing method and device, storage medium and electronic equipment |
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| CN107730155A true CN107730155A (en) | 2018-02-23 |
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| CN201711189111.1A Pending CN107730155A (en) | 2017-11-24 | 2017-11-24 | Information distributing method and device, storage medium and electronic equipment |
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| CN108564277A (en) * | 2018-04-11 | 2018-09-21 | 平安好房（上海）电子商务有限公司 | See room method for processing business, device, equipment and readable storage medium storing program for executing |
| CN108596681A (en) * | 2018-05-03 | 2018-09-28 | 新奥（中国）燃气投资有限公司 | A kind of marketing method and device |
| CN109190898A (en) * | 2018-08-01 | 2019-01-11 | 上海信吾信息技术有限公司 | A kind of method and system dynamically distributing sale assistant director |
| CN109242660A (en) * | 2018-08-17 | 2019-01-18 | 中国平安人寿保险股份有限公司 | Customer information allocator, device, computer equipment and storage medium |
| CN109299969A (en) * | 2018-08-17 | 2019-02-01 | 中国平安人寿保险股份有限公司 | Clue processing method, device, computer equipment and storage medium |
| CN109345398A (en) * | 2018-09-17 | 2019-02-15 | 平安科技（深圳）有限公司 | Point single method, apparatus and storage medium based on client characteristics |
| CN109376983A (en) * | 2018-09-03 | 2019-02-22 | 中国平安人寿保险股份有限公司 | A kind of region allocation method, computer readable storage medium and terminal device |
| CN109447674A (en) * | 2018-09-03 | 2019-03-08 | 中国平安人寿保险股份有限公司 | Electronic device, insurance agent target service area determine method and storage medium |
| CN109583691A (en) * | 2018-10-19 | 2019-04-05 | 中国平安人寿保险股份有限公司 | Electronic device, orphan's list distribution method and computer readable storage medium |
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| CN113095945A (en) * | 2021-04-22 | 2021-07-09 | 北京十一贝科技有限公司 | Method and device for determining role of target insurance business |
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|---|---|---|---|---|
| CN108564277A (en) * | 2018-04-11 | 2018-09-21 | 平安好房（上海）电子商务有限公司 | See room method for processing business, device, equipment and readable storage medium storing program for executing |
| CN108596681A (en) * | 2018-05-03 | 2018-09-28 | 新奥（中国）燃气投资有限公司 | A kind of marketing method and device |
| CN109190898A (en) * | 2018-08-01 | 2019-01-11 | 上海信吾信息技术有限公司 | A kind of method and system dynamically distributing sale assistant director |
| CN109242660A (en) * | 2018-08-17 | 2019-01-18 | 中国平安人寿保险股份有限公司 | Customer information allocator, device, computer equipment and storage medium |
| CN109299969A (en) * | 2018-08-17 | 2019-02-01 | 中国平安人寿保险股份有限公司 | Clue processing method, device, computer equipment and storage medium |
| CN109376983A (en) * | 2018-09-03 | 2019-02-22 | 中国平安人寿保险股份有限公司 | A kind of region allocation method, computer readable storage medium and terminal device |
| CN109447674A (en) * | 2018-09-03 | 2019-03-08 | 中国平安人寿保险股份有限公司 | Electronic device, insurance agent target service area determine method and storage medium |
| CN109345398A (en) * | 2018-09-17 | 2019-02-15 | 平安科技（深圳）有限公司 | Point single method, apparatus and storage medium based on client characteristics |
| CN109583691B (en) * | 2018-10-19 | 2024-04-19 | 中国平安人寿保险股份有限公司 | Electronic device, orphan list distribution method, and computer-readable storage medium |
| CN109583691A (en) * | 2018-10-19 | 2019-04-05 | 中国平安人寿保险股份有限公司 | Electronic device, orphan's list distribution method and computer readable storage medium |
| CN109712001A (en) * | 2018-11-29 | 2019-05-03 | 平安科技（深圳）有限公司 | Information recommendation method, device, computer equipment and storage medium |
| CN109886739A (en) * | 2019-01-31 | 2019-06-14 | 傲宝珠宝文化发展(深圳)有限公司 | Based on jewelry shops shopping guide's management method, system and its storage medium |
| CN110443682A (en) * | 2019-07-31 | 2019-11-12 | 中国工商银行股份有限公司 | Recommended method, device, system and medium |
| CN110490651A (en) * | 2019-08-14 | 2019-11-22 | 平安科技（深圳）有限公司 | Information-pushing method, device, equipment and computer readable storage medium |
| CN110490651B (en) * | 2019-08-14 | 2023-11-14 | 平安科技（深圳）有限公司 | Information pushing method, device, equipment and computer readable storage medium |
| CN112330391B (en) * | 2020-10-26 | 2022-07-08 | 武汉鼎森世纪科技有限公司 | Product recommendation method based on clients and employees |
| CN112330391A (en) * | 2020-10-26 | 2021-02-05 | 武汉鼎森世纪科技有限公司 | Product recommendation method based on clients and employees |
| CN112529400A (en) * | 2020-12-09 | 2021-03-19 | 平安科技（深圳）有限公司 | Data processing method, device, terminal and readable storage medium |
| CN112749981A (en) * | 2021-01-19 | 2021-05-04 | 大河(深圳)信息有限公司 | Thinkphp 5-based crm client management system and method |
| CN113256060A (en) * | 2021-04-09 | 2021-08-13 | 卓望数码技术（深圳）有限公司 | Grid service personnel allocation method and device and computer readable storage medium |
| CN113095945A (en) * | 2021-04-22 | 2021-07-09 | 北京十一贝科技有限公司 | Method and device for determining role of target insurance business |
| CN113554317A (en) * | 2021-07-27 | 2021-10-26 | 北京天融信网络安全技术有限公司 | Network attack data distribution studying and judging method, device, equipment and storage medium |
| CN113554317B (en) * | 2021-07-27 | 2023-12-08 | 北京天融信网络安全技术有限公司 | Network attack data distribution research and judgment method, device, equipment and storage medium |
| CN117391405A (en) * | 2023-12-11 | 2024-01-12 | 汇丰金融科技服务(上海)有限责任公司 | Method, system and electronic device for intelligent matching of clients and business personnel |
| CN117391405B (en) * | 2023-12-11 | 2024-03-15 | 汇丰金融科技服务(上海)有限责任公司 | Method, system and electronic device for intelligent matching of clients and business personnel |
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