CN113256060A - Grid service personnel allocation method and device and computer readable storage medium - Google Patents
Grid service personnel allocation method and device and computer readable storage medium Download PDFInfo
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Abstract
The application discloses a grid service staff allocation method, a grid service staff allocation device and a computer readable storage medium. The grid service personnel allocation method comprises the following steps: acquiring service position information of service personnel and target position information of a client; obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel; and distributing the service personnel corresponding to the distribution information to the client according to the distribution information. The grid service personnel allocation method improves the allocation efficiency of service personnel.
Description
Technical Field
The present application relates to, but not limited to, the field of information management, and in particular, to a method and an apparatus for allocating grid service staff, and a computer-readable storage medium.
Background
The current intelligent visit task allocation and personnel scheduling method comprises the following steps: respectively extracting features from the physical business network and the salesman; modeling historical data of a website visited by a salesman; planning an optimal visit route according to the environment information of the service staff; and comprehensively obtaining the globally optimal visiting mode. The current task allocation method has the problem of low allocation efficiency.
Disclosure of Invention
The present application is directed to solving at least one of the problems in the prior art. Therefore, the grid service personnel allocation method is provided, and the problem of low allocation efficiency can be solved.
According to the grid service personnel allocation method in the embodiment of the first aspect of the application, the method comprises the following steps: acquiring service position information of service personnel and target position information of a client; obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel; and distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
The grid service personnel allocation method according to the embodiment of the application has at least the following technical effects: the grid service staff allocation method acquires the position information of service staff and clients in real time, utilizes a big data analysis means to carry out quick nearby matching on the clients and the service staff, avoids the error of handwriting input of the clients, namely the service staff, generates allocation information, and allocates the service staff corresponding to the allocation information to the clients according to the allocation information, thereby improving the allocation efficiency.
According to some embodiments of the present application, obtaining the distribution information according to the service location information, the target location information, and the pre-stored characteristic attributes of the service person includes: calculating to obtain first characteristic information according to the service position information and the characteristic attribute of the service personnel; calculating to obtain second characteristic information according to the target position information; and obtaining the distribution information according to the first characteristic information and the second characteristic information.
According to the grid service personnel allocation method in the embodiment of the second aspect of the application, the method comprises the following steps: acquiring service position information of a service worker; sending the service location information to a server; receiving distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
According to some embodiments of the present application, the grid attendant distribution method further comprises: acquiring the working state of a service worker, wherein the working state at least comprises a service state and a non-service state; and sending the working state to a server.
According to the grid service personnel allocation method in the third aspect embodiment of the application, the method comprises the following steps: acquiring target position information of a client; sending the target position information to a server; receiving distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
According to some embodiments of the present application, the grid attendant distribution method further comprises: acquiring service position information of a client; sending a service application according to the service position information; and sending the service application to a server.
A grid attendant distribution apparatus according to an embodiment of the fourth aspect of the present application includes: the position acquisition module is used for acquiring service position information of service personnel and target position information of the client; the distribution information generating module is used for obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel; and the distribution module is used for distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
The grid service personnel distribution device according to the fifth aspect of the embodiment of the application comprises: the position acquisition module is used for acquiring service position information of service personnel; the position sending module is used for sending the service position information to a server; the distribution information receiving module is used for receiving the distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
A grid attendant distributing apparatus according to an embodiment of the sixth aspect of the present application includes: the position acquisition module is used for acquiring target position information of the client; the position sending module is used for sending the target position information to a server; the distribution information receiving module is used for receiving the distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
A computer-readable storage medium according to an embodiment of a seventh aspect of the present application, having stored thereon computer-executable instructions for: executing the method for distributing grid service personnel according to the embodiment of the first aspect; or, the grid service personnel allocation method according to the embodiment of the first aspect is executed; or, the grid service person allocation method according to the embodiment of the first aspect is performed.
Additional aspects and advantages of the application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the application.
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The present application is further described with reference to the following figures and examples, in which:
FIG. 1 is a flow chart of a grid attendant assignment method provided by one embodiment of the present application;
FIG. 2 is a flow chart of a grid attendant assignment method as provided in another embodiment of the present application;
FIG. 3 is a flow chart of a grid attendant assignment method as provided in another embodiment of the present application;
FIG. 4 is a flowchart of a grid attendant assignment method as provided by another embodiment of the present application;
FIG. 5 is a flow chart of a grid attendant assignment method as provided in another embodiment of the present application;
FIG. 6 is a flowchart of a grid attendant assignment method according to another embodiment of the present application.
Detailed Description
Reference will now be made in detail to embodiments of the present application, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are exemplary only for the purpose of explaining the present application and are not to be construed as limiting the present application.
In the description of the present application, if there are first and second described only for the purpose of distinguishing technical features, it is not understood that relative importance is indicated or implied or that the number of indicated technical features or the precedence of the indicated technical features is implicitly indicated or implied.
In the description of the present application, reference to the description of the terms "one embodiment," "some embodiments," "an illustrative embodiment," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
In the field of information management, service personnel are required to be distributed to customers to complete services required by the customers, such as distribution schemes of customer managers and customers, and in some existing distribution methods, a solution of distribution by using a position fence is utilized, but the method has certain disadvantages. When a plurality of clients and a client manager are in the same grid, the problem of allocation conflict is easy to occur; when a certain customer manager is busy or the customer manager assigned to a certain customer is far away, the service period of the customer manager is long, the time consumption is large, and the assignment efficiency of service personnel is low.
In view of this, the application provides a method for distributing grid service staff, which improves the distribution efficiency of the service staff and improves the matching degree between the service staff and the client.
Customer resource solutions for customer managers are managed by geo-location fences.
The grid service personnel allocation method according to the embodiment of the application comprises the following steps: acquiring service position information of service personnel and target position information of a client; obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel; and distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
As shown in fig. 1, fig. 1 is a flowchart of a grid service staff allocation method provided in some embodiments, where the grid service staff allocation method includes, but is not limited to, steps S110 to S130, and specifically includes:
s110, acquiring service position information of service personnel and target position information of a client;
s120, obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel;
and S130, distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
The grid service personnel allocation method illustrated in fig. 1 is applied to a server side; in step S110, the service person may service the manager with the customer; the server acquires service position information of the service personnel regularly acquired by the service personnel terminal and acquires target position information of the client regularly acquired by the client terminal.
In a specific embodiment, the server side and the client side respectively upload the position information at different times; when a client submits a service application, the client uploads self position information, namely uploading target position information to the server in real time; and the uploading of self position information (service position information) by service personnel (including but not limited to a customer manager) is updated regularly, so that the real-time recording preparation of the position of the service personnel can be realized, and the distribution efficiency is improved.
In step S120, the characteristic attributes of the service personnel include, but are not limited to, the grades, classifications, etc. of the service personnel, so that the assignment of the service personnel is faster, more scientific and more reasonable.
In step S130, the distribution information is generated and then sent to the service staff side and the client side, and the service staff side serves the corresponding client according to the distribution information.
In a specific embodiment, the server includes a cellular system, a cellular fence system, a cellular big data system, and the like, wherein the cellular system is used for uploading and issuing location information, service applications, and allocation information; the honeycomb fence system is used for warehousing the position information; and the honeycomb big data system is used for carrying out data modeling according to the position information and generating distribution information.
The grid service staff allocation method acquires position information of service staff and clients in real time, and utilizes a big data analysis means to perform quick nearby matching on the clients and the service staff, so that errors of handwriting input of the clients, namely the service staff, are avoided, allocation information is generated, the service staff corresponding to the allocation information is allocated to the clients according to the allocation information, the client staff matched with the clients are allocated to the clients, the matching degree of the service staff and the clients is improved, and the allocation efficiency is improved.
According to some embodiments of the present application, obtaining the allocation information according to the service location information, the target location information, and the pre-stored characteristic attributes of the service person includes: calculating according to the service position information and the characteristic attribute of the service personnel to obtain first characteristic information; calculating to obtain second characteristic information according to the target position information; and obtaining distribution information according to the first characteristic information and the second characteristic information.
As shown in fig. 2, fig. 2 is a flowchart of a grid service staff allocation method provided in some embodiments, where the grid service staff allocation method includes, but is not limited to, steps S210 to S230, and specifically includes:
s210, calculating according to the service position information and the characteristic attribute of the service personnel to obtain first characteristic information;
s220, calculating to obtain second characteristic information according to the target position information;
and S230, obtaining distribution information according to the first characteristic information and the second characteristic information.
FIG. 2 illustrates a grid attendant assignment method applied to a server side; in steps S210 to S230, the server performs feature extraction on the location information of the client and the service staff (including the client manager) to obtain first feature information and second feature information, and further generates the distribution information by comparing the two feature information.
In some embodiments, the characteristic attributes of the service personnel include daily behaviors, daily operations, etc. of the client and the service personnel, and the server utilizes the data to model, divide the characteristics of the client and arrange the optimal service personnel for the characteristic client to service.
The grid service personnel allocation method according to the embodiment of the application comprises the following steps: acquiring service position information of a service worker; sending the service position information to a server; receiving distribution information sent by a server; the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
As shown in fig. 3, fig. 3 is a flowchart of a grid service staff allocation method provided in some embodiments, where the grid service staff allocation method includes, but is not limited to, steps S1310 to S330, and specifically includes:
s310, acquiring service position information of service personnel;
s320, sending the service position information to a server;
s330, receiving the distribution information sent by the server.
FIG. 3 illustrates a grid attendant assignment method applied to an attendant side; in step S330, the allocation information is obtained by the server according to the service location information, the target location information, and the pre-stored characteristic attributes of the service person.
According to some embodiments of the present application, a grid attendant assignment method further comprises: acquiring the working state of a service worker, wherein the working state at least comprises a service state and a non-service state; and sending the working state to a server.
As shown in fig. 4, fig. 4 is a flowchart of a grid service staff allocation method provided in some embodiments, where the grid service staff allocation method includes, but is not limited to, steps S410 to S420, and specifically includes:
s410, acquiring the working state of a service worker, wherein the working state at least comprises a service state and a non-service state;
and S420, sending the working state to a server.
FIG. 4 illustrates a grid attendant assignment method applied to an attendant end; in a specific embodiment, if the service staff is to be allocated, the working state of the service staff needs to be obtained in advance, that is, whether the service staff is in an idle state or not, so that the working state includes a service state and a non-service state, and after the service staff sends the working state of the service staff to the server, the server generates allocation information again, so that the allocation information is more scientific, and the allocation efficiency is improved.
In a specific embodiment, the service staff needs to confirm the service arranged by the system at the service staff end (including but not limited to the mobile phone end of the grid service), and click to complete the service, so that the system can find a proper customer manager in the fence to give to the customer when the system can redistribute tasks.
The grid service personnel allocation method according to the embodiment of the application comprises the following steps: acquiring target position information of a client; sending the target position information to a server; receiving distribution information sent by a server; the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
As shown in fig. 5, fig. 5 is a flowchart of a grid service staff allocation method provided in some embodiments, where the grid service staff allocation method includes, but is not limited to, steps S510 to S530, and specifically includes:
s510, acquiring target position information of a client;
s520, sending the target position information to a server;
s530, receiving the distribution information sent by the server.
FIG. 5 illustrates a grid attendant assignment method applied to a client; the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
In a specific embodiment, the customer also has detailed classifications corresponding to the classifications and classifications of the customer manager, which specifically include: (1) the customers are ranked by importance. For example, according to the grading of core customers, important customers, common customers and small customers, different customer managers are arranged to follow up at each grade. (2) The clients are classified by region division. Such as classification by administrative district, etc. (3) And dividing the customers into a product line a, a product line b and a product line c according to the company product system operated by the customers. Different sales personnel are arranged for follow-up in different product lines, and repeated arrangement of customers by a customer manager is avoided. By utilizing the strategy for distributing the service personnel, the problem that part of the service personnel are repeatedly arranged to serve the clients is solved, and the efficiency for distributing the service personnel is improved.
According to some embodiments of the present application, a grid attendant assignment method further comprises: acquiring service position information of a client; sending a service application according to the service position information; and sending the service application to the server.
As shown in fig. 6, fig. 6 is a flowchart of a grid service staff allocation method provided in some embodiments, where the grid service staff allocation method includes, but is not limited to, steps S610 to S630, and specifically includes:
s610, acquiring service position information of a client;
s620, sending a service application according to the service position information;
s630, the service application is sent to the server.
FIG. 6 illustrates a grid attendant assignment method applied to a client; in a specific embodiment, the location information is used for the client to generate and send the service application, and further, when the client proposes the service application, the server generates the distribution information according to the geo-fence implementation distribution information.
The grid service personnel distribution device according to the embodiment of the application comprises: the position acquisition module is used for acquiring service position information of service personnel and target position information of the client; the distribution information generating module is used for obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel; and the distribution module is used for distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
The grid service staff distribution device realizes a grid service staff distribution method, the grid service staff distribution method acquires position information of service staff and clients in real time, the clients and the service staff are quickly matched nearby by using a big data analysis means, errors caused by handwriting input of the clients, namely the service staff, are avoided, distribution information is generated, the service staff corresponding to the distribution information is distributed to the clients according to the distribution information, the client staff matched with the clients are distributed to the clients, the matching degree of the service staff and the clients is improved, and the distribution efficiency is improved.
The grid service personnel distribution device according to the embodiment of the application comprises: the position acquisition module is used for acquiring service position information of service personnel; the position sending module is used for sending the service position information to the server; the distribution information receiving module is used for receiving the distribution information sent by the server; the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
The grid service personnel distribution device according to the embodiment of the application comprises: the position acquisition module is used for acquiring target position information of the client; the position sending module is used for sending the target position information to the server; the distribution information receiving module is used for receiving the distribution information sent by the server; the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
A computer-readable storage medium according to an embodiment of the present application stores computer-executable instructions for: executing the grid service personnel allocation method for the server side of any one of the embodiments; or, executing the grid service personnel allocation method for the service personnel end in any embodiment; or, the grid service personnel allocation method for the client terminal of any one of the above embodiments is executed.
The above-described embodiments of the apparatus are merely illustrative, wherein the units illustrated as separate components may or may not be physically separate, i.e. may be located in one place, or may also be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment.
One of ordinary skill in the art will appreciate that all or some of the steps, systems, and methods disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.
The embodiments of the present application have been described in detail with reference to the drawings, but the present application is not limited to the embodiments, and various changes can be made within the knowledge of those skilled in the art without departing from the gist of the present application. Furthermore, the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
Claims (10)
1. The grid service personnel allocation method is characterized by comprising the following steps:
acquiring service position information of service personnel and target position information of a client;
obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel;
and distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
2. The method of claim 1, wherein the obtaining of the distribution information according to the service location information, the target location information, and the pre-stored characteristic attributes of the service staff comprises:
calculating to obtain first characteristic information according to the service position information and the characteristic attribute of the service personnel;
calculating to obtain second characteristic information according to the target position information;
and obtaining the distribution information according to the first characteristic information and the second characteristic information.
3. The grid service personnel allocation method is characterized by comprising the following steps:
acquiring service position information of a service worker;
sending the service location information to a server;
receiving distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
4. The grid services personnel allocation method of claim 3 wherein said grid services personnel allocation method further comprises:
acquiring the working state of a service worker, wherein the working state at least comprises a service state and a non-service state;
and sending the working state to a server.
5. The grid service personnel allocation method is characterized by comprising the following steps:
acquiring target position information of a client;
sending the target position information to a server;
receiving distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
6. The grid services personnel allocation method of claim 5 wherein said grid services personnel allocation method further comprises:
acquiring service position information of a client;
sending a service application according to the service position information;
and sending the service application to a server.
7. A grid attendant dispensing apparatus, comprising:
the position acquisition module is used for acquiring service position information of service personnel and target position information of the client;
the distribution information generating module is used for obtaining distribution information according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel;
and the distribution module is used for distributing the service personnel corresponding to the distribution information to the client according to the distribution information.
8. A grid attendant dispensing apparatus, comprising:
the position acquisition module is used for acquiring service position information of service personnel;
the position sending module is used for sending the service position information to a server;
the distribution information receiving module is used for receiving the distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
9. A grid attendant dispensing apparatus, comprising:
the position acquisition module is used for acquiring target position information of the client;
the position sending module is used for sending the target position information to a server;
the distribution information receiving module is used for receiving the distribution information sent by the server; and the distribution information is obtained by the server according to the service position information, the target position information and the pre-stored characteristic attributes of the service personnel.
10. A computer-readable storage medium having computer-executable instructions stored thereon for causing a computer to perform:
the grid attendant allocation method of any one of claims 1 to 2; or, the grid attendant distribution method as claimed in any one of claims 3 to 4; or, the grid attendant distribution method as claimed in any one of claims 5 to 6.
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| CN202110380735.1A CN113256060A (en) | 2021-04-09 | 2021-04-09 | Grid service personnel allocation method and device and computer readable storage medium |
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| CN202110380735.1A CN113256060A (en) | 2021-04-09 | 2021-04-09 | Grid service personnel allocation method and device and computer readable storage medium |
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| CN111160856A (en) * | 2019-12-20 | 2020-05-15 | 武汉市奥拓智能科技有限公司 | Dispatching method, system, client, server and storage medium |
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- 2021-04-09 CN CN202110380735.1A patent/CN113256060A/en active Pending
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| CN108665130A (en) * | 2017-03-31 | 2018-10-16 | 北京京东尚科信息技术有限公司 | Method, apparatus, electronic equipment and computer readable storage medium for task distribution |
| CN107730155A (en) * | 2017-11-24 | 2018-02-23 | 泰康保险集团股份有限公司 | Information distributing method and device, storage medium and electronic equipment |
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