CN101303761A - Integrated system for claim settlement of vehicle insurance capable of shooting and uploading evidence-obtaining photograph or video by mobile phone - Google Patents
Integrated system for claim settlement of vehicle insurance capable of shooting and uploading evidence-obtaining photograph or video by mobile phone Download PDFInfo
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- CN101303761A CN101303761A CNA2008100619853A CN200810061985A CN101303761A CN 101303761 A CN101303761 A CN 101303761A CN A2008100619853 A CNA2008100619853 A CN A2008100619853A CN 200810061985 A CN200810061985 A CN 200810061985A CN 101303761 A CN101303761 A CN 101303761A
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Abstract
The invention relates to a method for adopting a mobile phone to shoot pictures or videos in real time with simultaneously embedding the shooting forensics information in the pictures or videos and uploading the pictures and videos with shooting forensics information to a server picture base in real time so as to handle vehicle insurance claims, which comprises the steps that: at the scene of the car accident, the car owner or the claim settling clerk shoots the accident pictures or videos through the mobile phone in real time, simultaneously, the mobile phone automatically embeds the shoot time, the forensics information (including the base station information which can be acquired by the mobile phone, the GPS information about the GPS mobile phone, the MAC address for wireless connection of the mobile phone, the information about shooting equipment and alarm signal) and check codes, and simultaneously the car owner or claim settling clerk uploads the information to the remote server picture base in real time; then the loss evaluation clerk carrys out vehicle loss evaluation and claim settlement according to the uploaded pictures or videos. The invention also provides an integration method for vehicle insurance claims based on the shooting method, which comprises the steps that the service integration is applied to the car owner, the call center, the claim setting clerk, the dispatcher, the loss evaluation clerk, the adjuster and the claim verification clerk based on the method, thus forming an integrated flow of vehicle insurance claim for integrated handling of report, dispatch and settlement of claims.
Description
Technical field:
The present invention relates to adopt a kind of method of utilizing wireless Internet access mobile phone capable of taking pictures to carry out the vehicle insurance Claims Resolution, and more than one these methods are with the professional integrated method of flow process of carrying out of tradition Claims Resolution.
Background technology:
Along with greatly developing of auto industry, the construction of path resource can not have been caught up with the development of automobile far away, the traffic congestion phenomenon that causes because of accident becomes especially serious, and also should not keep the scene intact on the highway, and hazard weather police strength deficiency that causes and the deficiency of insuring processing power, make the vehicle insurance Claims Resolution need a kind of disposal route fast; The development of while insurance, the insurance market is growing more intense, and insurance company need increase customer satisfaction degree, and enhance competitiveness in aspects such as reinforcement risk management, and wherein, it is key that the fast and reasonable service of settling a claim is managed with the effective guarantor of examining, nuclear compensation.These all certainly will require, and a kind of picking rate is fast, good, the easy to use popular Claims Resolution instrument of evidence obtaining ability, mobile phone is the best tool that overcomes the above problems, also paid pilot production is at present uploaded and is handled with the mode of cell phone multimedia message, but, also have the following disadvantages because the cell phone multimedia message function of utilizing is a kind of simple picture sending function:
1, the time evidence in the time of can't solving shooting well;
2, the place evidence can't be inserted in the picture of multimedia message, location information has stronger forgery property;
3, multimedia message information has certain size restriction, so can only send the picture of 640*480 size at present;
4, multimedia message sends certain hysteresis quality, and multimedia message sends to be needed through gateway, in case the gateway of communication common carrier damages, then system just can not use;
5, the cost that sends of multimedia message is higher, generally charges respectively with online, and the wall scroll cost is higher, multiple cost higher;
The collection custom of 6, multimedia message information is slightly different with original Insurance Actuary's shooting style, claps one and sends out one, and efficient is lower.
Multimedia message mode in addition is difficult to and the integrated transmission of positional information, so also be unfavorable for integrated Insurance Actuary's dispatching services.
Summary of the invention
One of purpose of the present invention is to provide a kind of employing mobile phone to take pictures in real time or capture video, embeds in photo and the video taking evidence obtaining information simultaneously, and the picture library of uploading onto the server in real time, the method for accepting the vehicle insurance Claims Resolution.Comprise: camera mobile phone and picture library server.Camera mobile phone is used for the photo or the video of floor, simultaneously according to type of cell phone, gather evidence obtaining information as much as possible, at least be base station information, can add mac address information, the mobile phone IMEI number of the WLAN that GPS information, mobile phone connect again, and be written among the EXIF of photo together with shooting time information, evidence obtaining information check code, in the Frame of the associated frame of video, in real time photo and video being uploaded onto the server by wireless network simultaneously; The picture library server is used to receive the photo of camera mobile phone, and the time with the mobile phone photo is adjusted into server time automatically, deposits the IP address of mobile phone simultaneously in, stores respectively by the connected mode of mobile phone.
The inventive method as the evidence obtaining foundation, can guarantee on-the-spot authenticity with base station information, GPS information, MAC Address, mobile phone IMEI number well; Adopt irreversible hash function to generate check code, embed in the photo, can guarantee preferably that field data is not altered together with check code; Above information is embedded in the Frame of self-defined head of the EXIF of photo or video, helps the integrated of image information and Vector Message, not only help the filing of data, also the integrated processing of realization flow better; Directly upload during shooting, upload and be revised as the real-time that the server time assurance is uploaded after finishing; Upload with collection and be separated, guaranteed constantly uploading of the real-time uploaded and base station information, GPS information, also guaranteed the continuity of gathering simultaneously.
Two of purpose of the present invention is to provide a kind of car owner, call center, Insurance Actuary, yardman, setting loss person, adjustment person and nuclear compensation person is carried out interconnected integrated approach on the basis of application target one method.
The inventive method is embedded into the number of reporting a case to the security authorities in the photo with evidence obtaining information, temporal information as embedded information, with associating information together, be convenient to the Insurance Actuary and carry out batch processing, follow the tracks of Insurance Actuary's work implementation status, setting loss person, adjustment person and nuclear compensation person carry out the information processing of the same number of reporting a case to the security authorities easily, also are convenient to searching, follow the tracks of and counter looking into of information; Insurance Actuary's positional information is also by photo or directly upload, and uploads the end situation according to real-time shooting and be convenient to the person of being scheduled scheduling, also helps examining Insurance Actuary's job performance; Employing check code mode helps the data consistency in the system integration.Whole flow process can be carried out fully-integrated, and time efficiency improves greatly.
Three of purpose of the present invention is to provide a kind of car owner, call center, setting loss person, adjustment person and nuclear compensation person is carried out interconnected integrated approach on the basis of application target one method.
Summary of the invention:
The inventive method is embedded into the number of reporting a case to the security authorities in the photo with evidence obtaining information, temporal information as embedded information, with associating information together, setting loss person, adjustment person and nuclear compensation person carry out the information processing of the same number of reporting a case to the security authorities easily, also are convenient to searching, follow the tracks of and counter looking into of information; The service of car owner's self-action is convenient to the car owner and is handled on-the-spot fast all sidedly; Employing check code mode helps the data consistency in the system integration.Whole flow process can be carried out fully-integrated, and time efficiency improves greatly.
Brief description of drawings
Fig. 1 is the one-piece construction synoptic diagram of the 1st method of the present invention.
Fig. 2 is the schematic flow sheet among Fig. 1.
Fig. 3 is the one-piece construction synoptic diagram of the 2nd method of the present invention.
Fig. 4 is the schematic flow sheet among Fig. 3.
Fig. 5 is the one-piece construction synoptic diagram of the 3rd method of the present invention.
Fig. 6 is the schematic flow sheet among Fig. 5.
The specific embodiment of the present invention
Referring to Fig. 1, provide a kind of employing mobile phone to take pictures in real time or capture video, embed in photo and the video taking evidence obtaining information simultaneously, and the picture library of uploading onto the server in real time, the method for accepting the vehicle insurance Claims Resolution.Comprise: camera mobile phone and picture library server.Camera mobile phone is used for the photo or the video of floor, simultaneously according to type of cell phone, gather evidence obtaining information as much as possible, comprise mac address information, mobile phone IMEI number that base station information, GPS information, mobile phone wireless connect, and be written among the EXIF of photo together with shooting time information and evidence obtaining information check code, in the Frame of the associated frame of video, in real time photo and video being uploaded onto the server by wireless network simultaneously; The picture library server is used to receive the photo of camera mobile phone, and the time with the mobile phone photo is adjusted into server time automatically, deposits the IP address of mobile phone simultaneously in, stores respectively by the connected mode of mobile phone.
Referring to Fig. 2 is the schematic flow sheet of method shown in Figure 1.The camera mobile phone initialization sets the picture library server address, port, the usemame/password that connects, directly be connected to the picture library server after the startup by the wireless network mode, judge current have do not carry out the scene and take pictures, do not take pictures and judge that then mobile phone has and do not have embedded GPS or be connected to bluetooth GPS module, if have, then obtain the current GPS longitude, latitude and elevation information, if can get the MAC Address of network access device, then directly obtain MAC Address, and get real-time base station information and mobile phone IMEI, simultaneously last surface information is aggregated into evidence obtaining information,, gets evidence obtaining information simultaneously if current phone is carried out floor photo or video, and the generation check code, evidence obtaining information and check code are written to behind the present frame of the EXIF that taken a picture or video in the Frame; Simultaneously photo that writes evidence obtaining information or real-time video are uploaded to the picture library server; Server receives photo or video success, then postbacks successful information and gives mobile phone, finishes to mobile phone otherwise send out failure information; Server writes the photo time to server time after receiving a photo automatically, and also deposits in the IP address of mobile phone in the photo; Carry out the branch storage of photo according to mobile phone link information and date, and accept by insurance company.
Referring to Fig. 3, being to use provides a kind of car owner, call center, Insurance Actuary, yardman, setting loss person, adjustment person and nuclear compensation person has been carried out interconnected integrated approach on the vehicle insurance Claims Resolution method basis.
Referring to Fig. 4 is the schematic flow sheet of method shown in Figure 3.After the call center accepts the car owner and accepts, generate the number of reporting a case to the security authorities, send to the yardman in real time together with the address by the call center; The yardman carries out priority scheduling according to Insurance Actuary's upload pictures situation and the positional information of uploading; After the Insurance Actuary agrees to be scheduled, and by the mobile phone reception number of reporting a case to the security authorities, the Insurance Actuary takes photo or the video that evidence obtaining information is arranged to on-the-spot back by mobile phone, in simultaneously the number of reporting a case to the security authorities being uploaded onto the server together with photo or real-time video, this number of reporting a case to the security authorities sends an end signal in server after finishing shooting again; The yardman judges Insurance Actuary's the situation that puts in place, working condition and situation according to Insurance Actuary's above action, judges the suitable Insurance Actuary of next scheduling; During Insurance Actuary's upload pictures, setting loss person carries out setting loss according to photo, is adjusted by adjustment person, and examines compensation by nuclear compensation person; Simultaneously the Claims Resolution result is informed the car owner.
Referring to Fig. 5, being to use provides a kind of car owner, call center, setting loss person, adjustment person and nuclear compensation person has been carried out interconnected integrated approach on the vehicle insurance Claims Resolution method basis.
Referring to Fig. 6 is the schematic flow sheet of method shown in Figure 5.The car owner calls out the call center, and the call center accepts, and produces the number of reporting a case to the security authorities; As car owner's mobile phone the communication front end is not installed, then the call center provides note to download and install the address, and the car owner downloads and installs, and the call center sends to the car owner with the number of reporting a case to the security authorities; The car owner takes photo or the video that evidence obtaining information is arranged by mobile phone after receiving the number of reporting a case to the security authorities by mobile phone, and in simultaneously the number of reporting a case to the security authorities being uploaded onto the server together with photo or real-time video, this number of reporting a case to the security authorities sends an end signal in server after finishing shooting again; After the car owner had uploaded photo, setting loss person carried out setting loss according to photo, was adjusted by adjustment person, and examined compensation by nuclear compensation person; Simultaneously the Claims Resolution result is informed the car owner.
Claims (10)
1. an employing mobile phone is taken pictures or video in real time, embed in photo or the video taking evidence obtaining information simultaneously, and the picture library of uploading onto the server in real time, the method for accepting the vehicle insurance Claims Resolution is characterized in that:
Camera mobile phone (100), the photo or the video that are used for floor, base station information, mobile phone IMEI number as evidence obtaining information, and be written among the EXIF of photo together with shooting time information and evidence obtaining information check code, in the Frame of the associated frame of video, in real time photo or video being uploaded onto the server by wireless network simultaneously;
Picture library server (200) is used to receive the photo of camera mobile phone, and the time with the mobile phone photo is adjusted into server time automatically, deposits the IP address of mobile phone simultaneously in, stores respectively by the connected mode of mobile phone;
2. vehicle insurance Claims Resolution method as claimed in claim 1, its step is as follows:
Camera mobile phone is connected to the picture library server by the wireless network mode;
Mobile phone floor photo or video, get evidence obtaining information simultaneously: the residing dominant base information of mobile phone, mobile phone IMEI number, adopt irreversible hash function to generate the check code of evidence obtaining information;
Evidence obtaining information, check code and shooting time are written in the Frame behind the present frame of the EXIF that taken a picture or video;
Simultaneously photo that writes evidence obtaining information or real-time video are uploaded to the picture library server;
Server receives photo or video, photo individual upload end after the information that postbacks give mobile phone;
Server writes the photo time to server time after receiving a photo automatically, and also deposits in the IP address of mobile phone in the photo;
Carry out the branch storage of photo according to mobile phone link information and date.
3. vehicle insurance Claims Resolution method as claimed in claim 2, wherein mobile phone photograph separates with wireless uploading, and can constantly send base station information during wireless uploading, and can take continuous transmission continuously simultaneously.
4. vehicle insurance Claims Resolution method as claimed in claim 2, mobile phone for embedded GPS, the mobile phone of perhaps external GPS module, evidence obtaining information comprises longitude, latitude and elevation information, base station information and the mobile phone IMEI that gets when taking, write together with shooting time information and evidence obtaining information check code in the Frame behind the present frame of the EXIF that taken a picture or video, wireless uploading can constantly send longitude, latitude and elevation information.
5. vehicle insurance as claimed in claim 2 Claims Resolution system according to the mobile phone wireless connected mode, gets the MAC Address of connection, is appended to evidence obtaining information, is written in the Frame behind the present frame of the EXIF that taken a picture or video.
6. one kind is carried out interconnected integrated approach with car owner, call center, Insurance Actuary, yardman, setting loss person, adjustment person and nuclear compensation person, and this method comprises the following step:
The car owner calls out the call center, and the call center accepts, and produces the number of reporting a case to the security authorities;
Transmit messages case number, place of call center given the yardman;
The yardman dispatches according to Insurance Actuary's upload pictures situation and the positional information of uploading;
The Insurance Actuary receives the number of reporting a case to the security authorities by mobile phone after agreeing to be scheduled;
The Insurance Actuary takes photo or the video that evidence obtaining information is arranged to on-the-spot back by mobile phone, and in simultaneously the number of reporting a case to the security authorities being uploaded onto the server together with photo or real-time video, this number of reporting a case to the security authorities sends an end signal in server after finishing shooting again;
The yardman judges Insurance Actuary's the situation that puts in place, working condition and situation according to Insurance Actuary's above action, judges the suitable Insurance Actuary of next scheduling;
During Insurance Actuary's upload pictures, setting loss person carries out setting loss according to photo, is adjusted by adjustment person, and examines compensation by nuclear compensation person;
Simultaneously the Claims Resolution result is informed the car owner.
7. method as claimed in claim 5 is carried out feedback on performance by Insurance Actuary's working condition.
8. method as claimed in claim 5, the photo that can take the Insurance Actuary when finishing is placed in car owner's the personal space in the mode of car owner individual photograph.
9. one kind is carried out interconnected integrated approach with car owner, call center, setting loss person, adjustment person and nuclear compensation person, and this method comprises the following step:
The car owner calls out the call center, and the call center accepts, and produces the number of reporting a case to the security authorities;
The car owner is given in call center's number of reporting a case to the security authorities;
The car owner takes photo or the video that evidence obtaining information is arranged by mobile phone after receiving the number of reporting a case to the security authorities by mobile phone, and in simultaneously the number of reporting a case to the security authorities being uploaded onto the server together with photo or real-time video, this number of reporting a case to the security authorities sends an end signal in server after finishing shooting again;
After the car owner had uploaded photo, setting loss person carried out setting loss according to photo, was adjusted by adjustment person, and examined compensation by nuclear compensation person;
Simultaneously the Claims Resolution result is informed the car owner.
10. method as claimed in claim 8 after car owner's upload pictures, can be carried out the personal settings storage space according to car owner's license number, phone number.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008100619853A CN101303761A (en) | 2008-06-10 | 2008-06-10 | Integrated system for claim settlement of vehicle insurance capable of shooting and uploading evidence-obtaining photograph or video by mobile phone |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008100619853A CN101303761A (en) | 2008-06-10 | 2008-06-10 | Integrated system for claim settlement of vehicle insurance capable of shooting and uploading evidence-obtaining photograph or video by mobile phone |
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| CN101303761A true CN101303761A (en) | 2008-11-12 |
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| CNA2008100619853A Pending CN101303761A (en) | 2008-06-10 | 2008-06-10 | Integrated system for claim settlement of vehicle insurance capable of shooting and uploading evidence-obtaining photograph or video by mobile phone |
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