CN103824154A - Vehicle on-line accident solution method and system - Google Patents
Vehicle on-line accident solution method and system Download PDFInfo
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- CN103824154A CN103824154A CN201410045806.2A CN201410045806A CN103824154A CN 103824154 A CN103824154 A CN 103824154A CN 201410045806 A CN201410045806 A CN 201410045806A CN 103824154 A CN103824154 A CN 103824154A
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Abstract
The invention discloses a vehicle on-line accident solution method and system. The vehicle on-line accident solution method comprises the steps of an accident reporting step, a flow management control step, a vehicle on-line service step, and a statistics examination step. Therefore, the work flow of the traffic accident department is changed and the work flow of the vehicle insurance of the insurance company is accelerated; the road traffic pressure is relieved; the patient-hospital dispute is mitigated; the settlement speed is accelerated; the energy conservation and emission reduction are promoted; the accident processing efficiency is substantially improved; the average accident settlement cost and various auxiliary expenses are reduced; and rapid development of the handy service for the public and the harmonious society is realized.
Description
Technical field
The invention belongs to the online field of car, be specifically related to the online accident solution of a kind of car and system.
Background technology
At present, in car accident processing procedure, the person of surveying shortage effectively manage, report a case to the security authorities after the stand-by period long, setting loss quality is low, Claims Resolution timeliness is slow, confirmation of responsibility book true and false difficulty is distinguished, customer satisfaction is low, functional department's management difficulty is large.
Team of community relies on insurance community's business market demand analysis accurately and ripe intention planning, develop multiple applicable basic purposes to meet the function of insurance business and customer demand, can meet the settle a claim repertoire of information of enterprise daily required and client.Comprise that trade trend, microblogging, sales promotion information are integrated and vehicle Quick Response Code generates scanning etc.; Later stage will add third party's payment function, and user can and pay in line computation premium, forward purchasing; In addition, when integrated map location and navigation feature can also be surveyed for being in danger, provide positional information; In addition, one-touch " insurance vertical service system " of original creation is a spotlight, and user can be by mobile terminal directly and Insurance Actuary, the same and settlement of insurance claim personnel interaction as micro-letter chat, message; Except these, also there is the basic function that Insurance Actuary also has the mobile information of settling a case, after client logs in, can carry out vehicle insurance case Claims Resolution progress consult relevant data message, communication, etc. function.And the system that enterprise moves now often lacks such or such function.
The one-touch Claims Resolution inquiry service of a mobile APP efficiently platform is about to reach the standard grade in the recent period, perhaps, by bring new thinking to insurance market, changes the existing market structure.APP is the abbreviation of APPQIYUE, and wherein APP is the abbreviation that mobile phone moves application, and means fast, at once.Developer thinks, under market economy, chance is often transient, just can seize soon wealth first chance, contract by " sincerity " as a kind of attitude, allow a leap time, geographic position from spot to time from past of Claims Resolution take sky as unit has become take hour as unit.Not only can greatly shorten the case cycle, the more important thing is the cost of the maintenance and the service that have reduced client.
Along with the fast development of mobile Internet, there is increasing insurance business that electricity is sold to this as one of main marketing platform.Statistics demonstration, the sales volume that electricity pin brings is at present considerably beyond the year premium amount of small-sized insurance business, and therefore utilizing APP system to promote profit also just becomes the pursuit direction of each insurance business in mobile Internet field.
Mobile terminal of mobile telephone is due to fast and convenient mode of operation, can accumulate more user for enterprise, the service of better user experience can significantly improve user's loyalty, liveness, thereby plays positive facilitation for extra earning and following development of enterprise.Current each enterprise all, falling over each other to launch mobile Internet offensive, wishes to gain the initiative.
Although being applied in mobile Internet field, this has many advantages, but enterprise wants to develop a not a duck soup (personalized difference) being suitable in time, enterprise not only will ask professional team to customize according to demand, and the construction cycle is long, cost of manufacture is high, the interior employee that is often also only applicable to who develops uses a kind of platform, cannot vertical service in client interactive.And mobile Internet development is very rapid, often need to increases new function, thereby cause the maintenance upgrade cost of enterprise higher.
Therefore how can be quick and convenient and become cheaply the research direction of a lot of enterprise marketing team for customer service.
Summary of the invention
The present invention is directed to the problems referred to above, the online accident solution of a kind of car and system are provided.
According to an aspect of the present invention, provide a kind of car online accident solution, comprised the following steps:
S1, accident is reported a case to the security authorities;
S2, flow management and control;
S3, car online service;
S4, statistics examination.
Further, described step S1 accident is reported a case to the security authorities and is specially: after client reports a case to the security authorities electricity consumption compensation center phone, contact staff can utilize the locating information of the person of surveying to carry out visual scheduling, and task is tasked to the survey person nearest from the site of the accident.
Further, described step S2 flow management and control is specially: functional management department can monitor business procession and the timeliness of this insurance company's traffic hazard Claims Resolution.
Further, the online service of described step S3 car is specially: insurance survey person's dam site investigation and setting loss, traffic police's accident section make confirmation of responsibility book, determine that the amount of money is keeped in repair in 4S shop and medical information is examined and made cuts.
Further, the examination of described step S4 statistics is specially: insurance company's vehicle insurance Claims Resolution timeliness, customer satisfaction are carried out to the moon and quarterly review, every case is inquired about.
Further, the online service of described step S3 car comprises the following steps:
S31, compulsory insurance for traffic accident of motor-drivenvehicle is touched mutually from paying for and is processed;
S32, folk prescription accident is processed;
S33, the processing of major accident scheme.
Further, described step S31 compulsory insurance for traffic accident of motor-drivenvehicle is touched mutually from paying for to process and is specially: traffic hazard Rapid Alarm, directly position, the scene of the accident, location, customer self-service is taken pictures and is uploaded, scanning vehicle Quick Response Code is put on record, client compensates the amount of money by vehicle 3D image to position of collision and calculates, core compensation person confirmation of synchronization also notifies client to lose project and the amount of money, traffic police team accident treatment center is carried out simple and easy accident compulsory insurance for traffic accident of motor-drivenvehicle by its image data and is touched mutually from compensating tool electronic edition traffic accident responsibility protocol, vehicle maintenance department carries out vehicle and enters factory and keep in repair and upload invoice image, can process special fund by traffic hazard compensates.
Further, the accident of described step S32 folk prescription is processed and is specially: after accident, directly open software systems, and position, the scene of the accident, location, the customer self-service upload function of taking pictures, each insurance company person of surveying can be carried out accident identification to scene by video, confirms errorless.Can compensate the amount of money to position of collision by vehicle 3D image calculates, core compensation person confirms the amount of money, traffic police team accident treatment center is carried out simple and easy accident by its image data and is provided traffic accident responsibility protocol, vehicle maintenance department and carry out vehicle and enter factory and keep in repair and upload invoice image, can process special fund by traffic hazard and compensate.
Further, the processing of described step S33 major accident scheme is specially: traffic hazard Rapid Alarm: directly locate the also quick sender in position, the scene of the accident and hinder information, the call request that hospital's mobile terminal receive sends; From described call request, extract the position of described mobile terminal, and determine the position of described mobile terminal according to described identifier; According to the position acquisition of described mobile terminal nearby hospital ambulance with realize people hinder the very first time to treatment, the business medical information storehouse of patient information typing insurance simultaneously, so that treatment and other information are hindered by insurance company at any time inquirer, in protection amount, do not need to pay for first payment for medical care; After leaving hospital, background system retrieval medical expense is calculated and need to be born part at one's own expense; The self-service upload function of taking pictures of family numbers of patients, the same mutual scanning vehicle Quick Response Code is put on record, client compensates the amount of money by vehicle 3D image to position of collision and calculates, and the electronic edition that accident traffic accident responsibility protocol, conciliation statement, indemnity voucher are carried out by its image data in traffic police team accident treatment center is made and uploads; Vehicle maintenance department carry out vehicle march into the arena maintenance can by traffic hazard process insure capital management department compensate.
According to another aspect of the invention, provide a kind of car online accident resolution system, comprised with lower unit:
Automobile mounted terminal and mobile applying unit: in order to realize the interaction of people's car;
Insurance enterprise management service centre unit: in order to improve accident treatment efficiency, the equal settling fee of reduction case and various auxiliary expenses, realize the handy service for the people; Accelerate the work flow of insurance company's vehicle insurance, for positive facilitation is played in extra earning and following development of enterprise;
Insurance industry association operation supervision center unit: with thinking that sick and wounded people, insurer remove difficulties and alleviate sufferings, again for the units such as hospital, traffic police, insurance alleviate work load;
Incident management section operation monitoring and inquiring service centre unit: in order to handle a case to traffic police is fair and just, safeguarding that social harmony is stable provides condition and had good grounds;
Traffic hazard unexpected injury operation supervision service centre unit: in order to the unreal evaluation of effective containment and unreal compensation; By with traffic police, the company that accepts insurance, hospital, insurer's coordination, solve in time the variety of issue in sick and wounded human therapy, conscientiously guarantee that sick and wounded people is treated timely and effectively, safeguard sick and wounded people's legitimate rights and interests; By effective containment over-treatment, false medical treatment and medical treatment waste, directly alleviate insurer's financial burden; Hospital audit or the unreasonable charge of examining and making cuts are belonged to insurer's part payment, return insurer; Effectively safeguard people benefit; Effectively improve doctors and patients and protect relation;
Vehicle maintenance and repair enterprise ASC administrative service center unit: minimize in order to falseness is changed to part, price virtual height, maintenance and amount for which loss settled difference;
Client demand inquiry and application center cell: with so that merit is directly perceived, visible, make client link up at any time the progress of investigating the case.
Advantage of the present invention:
The present invention is settlement of insurance claim business processing, the pattern of traffic hazard processing and the innovation of technology, change the work flow of traffic hazard section, insurance company vehicle insurance, alleviate road traffic, accelerate Claims Resolution speed, promote that energy-saving and emission-reduction have greatly improved accident treatment effeciency, reduce conclude a case equal settling fee and various auxiliary expenses, realized the fast development of the handy service for the people and harmonious society.
Except object described above, feature and advantage, the present invention also has other object, feature and advantage.Below with reference to figure, the present invention is further detailed explanation.
Accompanying drawing explanation
The accompanying drawing that forms the application's a part is used to provide a further understanding of the present invention, and schematic description and description of the present invention is used for explaining the present invention, does not form inappropriate limitation of the present invention.
Fig. 1 is the online accident solution of a kind of car of the present invention process flow diagram;
Fig. 2 is the car online service process flow diagram in the online accident solution of a kind of car of the present invention;
Fig. 3 is the online accident resolution system of a kind of car of the present invention structured flowchart.
Embodiment
In order to make object of the present invention, technical scheme and advantage clearer, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
With reference to figure 1, the online accident solution of a kind of car as shown in Figure 1, comprises the following steps:
S1, accident is reported a case to the security authorities;
S2, flow management and control;
S3, car online service;
S4, statistics examination.
Described step S1 accident is reported a case to the security authorities and is specially: after client reports a case to the security authorities electricity consumption compensation center phone, contact staff can utilize the locating information of the person of surveying to carry out visual scheduling, and task is tasked to the survey person nearest from the site of the accident.
Described step S2 flow management and control is specially: functional management department can monitor business procession and the timeliness of this insurance company's traffic hazard Claims Resolution.
The online service of described step S3 car is specially: insurance survey person's dam site investigation and setting loss, traffic police's accident section make confirmation of responsibility book, determine that the amount of money is keeped in repair in 4S shop and medical information is examined and made cuts.
The examination of described step S4 statistics is specially: insurance company's vehicle insurance Claims Resolution timeliness, customer satisfaction are carried out to the moon and quarterly review, every case is inquired about.
With reference to figure 2, as shown in Figure 2, the online service of described step S3 car comprises the following steps:
S31, compulsory insurance for traffic accident of motor-drivenvehicle is touched mutually from paying for and is processed;
S32, folk prescription accident is processed;
S33, the processing of major accident scheme.
Described step S31 compulsory insurance for traffic accident of motor-drivenvehicle is touched mutually from paying for to process and is specially: traffic hazard Rapid Alarm, directly position, the scene of the accident, location, customer self-service is taken pictures and is uploaded, scanning vehicle Quick Response Code is put on record, client compensates the amount of money by vehicle 3D image to position of collision and calculates, core compensation person confirmation of synchronization also notifies client to lose project and the amount of money, traffic police team accident treatment center is carried out simple and easy accident compulsory insurance for traffic accident of motor-drivenvehicle by its image data and is touched mutually from compensating tool electronic edition traffic accident responsibility protocol, vehicle maintenance department carries out vehicle and enters factory and keep in repair and upload invoice image, can process special fund by traffic hazard compensates.
The accident of described step S32 folk prescription is processed and is specially: after accident, directly open software systems, and position, the scene of the accident, location, the customer self-service upload function of taking pictures, each insurance company person of surveying can be carried out accident identification to scene by video, confirms errorless.Can compensate the amount of money to position of collision by vehicle 3D image calculates, core compensation person confirms the amount of money, traffic police team accident treatment center is carried out simple and easy accident by its image data and is provided traffic accident responsibility protocol, vehicle maintenance department and carry out vehicle and enter factory and keep in repair and upload invoice image, can process special fund by traffic hazard and compensate.
The processing of described step S33 major accident scheme is specially: traffic hazard Rapid Alarm: directly locate the also quick sender in position, the scene of the accident and hinder information, the call request that hospital's mobile terminal receive sends; From described call request, extract the position of described mobile terminal, and determine the position of described mobile terminal according to described identifier; According to the position acquisition of described mobile terminal nearby hospital ambulance with realize people hinder the very first time to treatment, the business medical information storehouse of patient information typing insurance simultaneously, so that treatment and other information are hindered by insurance company at any time inquirer, in protection amount, do not need to pay for first payment for medical care; After leaving hospital, background system retrieval medical expense is calculated and need to be born part at one's own expense; The self-service upload function of taking pictures of family numbers of patients, the same mutual scanning vehicle Quick Response Code is put on record, client compensates the amount of money by vehicle 3D image to position of collision and calculates, and the electronic edition that accident traffic accident responsibility protocol, conciliation statement, indemnity voucher are carried out by its image data in traffic police team accident treatment center is made and uploads; Vehicle maintenance department carry out vehicle march into the arena maintenance can by traffic hazard process insure capital management department compensate.
With reference to figure 3, the online accident resolution system of a kind of car as shown in Figure 3, comprises with lower unit:
Automobile mounted terminal and mobile applying unit: in order to realize the interaction of people's car;
Insurance enterprise management service centre unit: in order to improve accident treatment efficiency, the equal settling fee of reduction case and various auxiliary expenses, realize the handy service for the people; Accelerate the work flow of insurance company's vehicle insurance, for positive facilitation is played in extra earning and following development of enterprise;
Insurance industry association operation supervision center unit: with thinking that sick and wounded people, insurer remove difficulties and alleviate sufferings, again for the units such as hospital, traffic police, insurance alleviate work load;
Incident management section operation monitoring and inquiring service centre unit: in order to handle a case to traffic police is fair and just, safeguarding that social harmony is stable provides condition and had good grounds;
Traffic hazard unexpected injury operation supervision service centre unit: in order to the unreal evaluation of effective containment and unreal compensation; By with traffic police, the company that accepts insurance, hospital, insurer's coordination, solve in time the variety of issue in sick and wounded human therapy, conscientiously guarantee that sick and wounded people is treated timely and effectively, safeguard sick and wounded people's legitimate rights and interests; By effective containment over-treatment, false medical treatment and medical treatment waste, directly alleviate insurer's financial burden; Hospital audit or the unreasonable charge of examining and making cuts are belonged to insurer's part payment, return insurer; Effectively safeguard people benefit; Effectively improve doctors and patients and protect relation;
Vehicle maintenance and repair enterprise ASC administrative service center unit: minimize in order to falseness is changed to part, price virtual height, maintenance and amount for which loss settled difference;
Client demand inquiry and application center cell: with so that merit is directly perceived, visible, make client link up at any time the progress of investigating the case.
The present invention is settlement of insurance claim business processing, the pattern of traffic hazard processing and the innovation of technology, change the work flow of traffic hazard section, insurance company vehicle insurance, alleviate road traffic, accelerate Claims Resolution speed, promote that energy-saving and emission-reduction have greatly improved accident treatment effeciency, reduce conclude a case equal settling fee and various auxiliary expenses, realized the fast development of the handy service for the people and harmonious society.
The foregoing is only preferred embodiment of the present invention, in order to limit the present invention, within the spirit and principles in the present invention not all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (10)
1. the online accident solution of car, is characterized in that, comprises the following steps:
S1, accident is reported a case to the security authorities;
S2, flow management and control;
S3, car online service;
S4, statistics examination.
2. the online accident solution of car according to claim 1, it is characterized in that, described step S1 accident is reported a case to the security authorities and is specially: after client reports a case to the security authorities electricity consumption compensation center phone, contact staff can utilize the locating information of the person of surveying to carry out visual scheduling, and task is tasked to the survey person nearest from the site of the accident.
3. the online accident solution of car according to claim 1, is characterized in that, described step S2 flow management and control is specially: functional management department can monitor business procession and the timeliness of this insurance company's traffic hazard Claims Resolution.
4. the online accident solution of car according to claim 1, it is characterized in that, the online service of described step S3 car is specially: insurance survey person's dam site investigation and setting loss, traffic police's accident section make confirmation of responsibility book, determine that the amount of money is keeped in repair in 4S shop and medical information is examined and made cuts.
5. the online accident solution of car according to claim 1, is characterized in that, the examination of described step S4 statistics is specially: insurance company's vehicle insurance Claims Resolution timeliness, customer satisfaction are carried out to the moon and quarterly review, every case is inquired about.
6. the online accident solution of car according to claim 1, is characterized in that, the online service of described step S3 car comprises the following steps:
S31, compulsory insurance for traffic accident of motor-drivenvehicle is touched mutually from paying for and is processed;
S32, folk prescription accident is processed;
S33, the processing of major accident scheme.
7. the online accident solution of car according to claim 6, it is characterized in that, described step S31 compulsory insurance for traffic accident of motor-drivenvehicle is touched mutually from paying for to process and is specially: traffic hazard Rapid Alarm, directly position, the scene of the accident, location, customer self-service is taken pictures and is uploaded, scanning vehicle Quick Response Code is put on record, client compensates the amount of money by vehicle 3D image to position of collision and calculates, core compensation person confirmation of synchronization also notifies client to lose project and the amount of money, traffic police team accident treatment center is carried out simple and easy accident compulsory insurance for traffic accident of motor-drivenvehicle by its image data and is touched mutually from compensating tool electronic edition traffic accident responsibility protocol, vehicle maintenance department carries out vehicle and enters factory and keep in repair and upload invoice image, can process special fund by traffic hazard compensates.
8. the online accident solution of car according to claim 6, it is characterized in that, described step S32 folk prescription accident is processed and is specially: after accident, directly open software systems, position, the scene of the accident, location, the customer self-service upload function of taking pictures, each insurance company person of surveying can be carried out accident identification to scene by video, confirms errorless; Can compensate the amount of money to position of collision by vehicle 3D image calculates, core compensation person confirms the amount of money, traffic police team accident treatment center is carried out simple and easy accident by its image data and is provided traffic accident responsibility protocol, vehicle maintenance department and carry out vehicle and enter factory and keep in repair and upload invoice image, can process special fund by traffic hazard and compensate.
9. the online accident solution of car according to claim 6, it is characterized in that, the processing of described step S33 major accident scheme is specially: traffic hazard Rapid Alarm: directly locate the also quick sender in position, the scene of the accident and hinder information, the call request that hospital's mobile terminal receive sends; From described call request, extract the position of described mobile terminal, and determine the position of described mobile terminal according to described identifier; According to the position acquisition of described mobile terminal nearby hospital ambulance with realize people hinder the very first time to treatment, the business medical information storehouse of patient information typing insurance simultaneously, so that treatment and other information are hindered by insurance company at any time inquirer, in protection amount, do not need to pay for first payment for medical care; After leaving hospital, background system retrieval medical expense is calculated and need to be born part at one's own expense; The self-service upload function of taking pictures of family numbers of patients, the same mutual scanning vehicle Quick Response Code is put on record, client compensates the amount of money by vehicle 3D image to position of collision and calculates, and the electronic edition that accident traffic accident responsibility protocol, conciliation statement, indemnity voucher are carried out by its image data in traffic police team accident treatment center is made and uploads; Vehicle maintenance department carry out vehicle march into the arena maintenance can by traffic hazard process insure capital management department compensate.
10. the online accident resolution system of car, is characterized in that, comprises with lower unit:
Automobile mounted terminal and mobile applying unit: in order to realize the interaction of people's car;
Insurance enterprise management service centre unit: in order to improve accident treatment efficiency, the equal settling fee of reduction case and various auxiliary expenses, realize the handy service for the people; Accelerate the work flow of insurance company's vehicle insurance, for positive facilitation is played in extra earning and following development of enterprise;
Insurance industry association operation supervision center unit: with thinking that sick and wounded people, insurer remove difficulties and alleviate sufferings, again for the units such as hospital, traffic police, insurance alleviate work load;
Incident management section operation monitoring and inquiring service centre unit: in order to handle a case to traffic police is fair and just, safeguarding that social harmony is stable provides condition and had good grounds;
Traffic hazard unexpected injury operation supervision service centre unit: in order to the unreal evaluation of effective containment and unreal compensation; By with traffic police, the company that accepts insurance, hospital, insurer's coordination, solve in time the variety of issue in sick and wounded human therapy, conscientiously guarantee that sick and wounded people is treated timely and effectively, safeguard sick and wounded people's legitimate rights and interests; By effective containment over-treatment, false medical treatment and medical treatment waste, directly alleviate insurer's financial burden; Hospital audit or the unreasonable charge of examining and making cuts are belonged to insurer's part payment, return insurer; Effectively safeguard people benefit; Effectively improve doctors and patients and protect relation;
Vehicle maintenance and repair enterprise ASC administrative service center unit: minimize in order to falseness is changed to part, price virtual height, maintenance and amount for which loss settled difference;
Client demand inquiry and application center cell: with so that merit is directly perceived, visible, make client link up at any time the progress of investigating the case.
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| CN201410045806.2A CN103824154A (en) | 2014-02-08 | 2014-02-08 | Vehicle on-line accident solution method and system |
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