CN104615727A - Insurance associated information acquiring method - Google Patents
Insurance associated information acquiring method Download PDFInfo
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- CN104615727A CN104615727A CN201510065932.9A CN201510065932A CN104615727A CN 104615727 A CN104615727 A CN 104615727A CN 201510065932 A CN201510065932 A CN 201510065932A CN 104615727 A CN104615727 A CN 104615727A
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- setting loss
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
- G06Q10/0833—Tracking
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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Abstract
The invention discloses an insurance associated information acquiring method. According to the method, through real-time acquisition, unified management and comprehensive analysis of major accident insurance loss assessment business data, loss assessment personnel real-time spatial position information and event spatial position information, by means of a mis, a gis, a gps, the mobile communication technology and the mobile device APP technology, the whole process of major accident insurance loss assessment is monitored. A vehicle owner can check information including the event handling process and the position of loss assessment personnel through an APP so as to learn about the event handling state in real time.
Description
Technical field
the present invention relates to insurance service field, specifically a kind of method obtaining insurance related information.
Background technology
After vehicle is in danger, client reports a case to the security authorities to insurance company's marine claim department, and insurance company notifies reviewer, report damaed cordition and place of being in danger.Reviewer has notified dam site investigation and inspection work meeting insurance company, requires that client provides related document; Then, sales department, each insurance company back office force audit client and hand over the compensation case claim documents come, after claim documents and standby data compilation of depositing, and Jiao Chan Xian Buhepei section.After the various documents that insurant provides are complete, insurance company's examination & verification checking supporting vouchers, verifies relevant proof through investigation and data point authority core is criticized.He Pei section handler receives after the data come is handed in internal or office work and audits, complete the signing in handing-over originally of document formality; He Pei section handler will complete the compensation case numbering of examination and approval procedures, hand over finance to remit money in indemnity receipt and calculated description, and after finance confirm compensation, except indemnity receipt and calculated description redness connection, all the other are fetched.Insurance company, usually after case is disposed, can send a telegraph private car customer pickup Claims Resolution money the very first time, proves to go to the Finance Department of insurance company belonging to declaration form to get as long as band is good relevant.
visible, settlement of insurance claim process CIMS is complicated, and client is often at a loss after at vehicle, accidents happened, and carries out degree to insurance benefits afterwards and cannot understand in time.
Summary of the invention
In order to solve the above-mentioned technical matters existed in prior art, the invention provides a kind of method obtaining insurance related information, comprising the steps:
One, client checks personal accident insurance setting loss flow process by client, and Advise By Wire insurance company;
Two, insure setting loss management platform by setting loss person's system the event accepted is accepted single under send to the setting loss person be specifically responsible for corresponding region, and by inform by short message, setting loss person's system acceptance is to job order;
Three, insure the data that setting loss management platform arrives according to the collection in worksite that setting loss person uploads, carry out responsibility confirmation to event, typing responsibility confirms result;
Four, insure setting loss management platform to file the event of carrying out responsibility confirmation, complete the work of setting loss stage,
Five, insure setting loss management platform to process the event entering Claims Resolution flow process, determine Claims Resolution mode according to the rules, and record Claims Resolution result;
Wherein, the utilization of insurance setting loss management platform accepts odd numbers or customer information is inquired about event and follows the tracks of, event of can checking is current which kind of is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information, also can check location of incident, setting loss person's real time position, route track of being in danger on map;
Described insurance setting loss management platform and client also exist following mutual: after car owner's cost of repairs inventory material is submitted, and hand over insurance company's examination & verification, if the imperfect client of material reminds car owner to provide.Billing cycle, progress, handler's information can be inquired about simultaneously.
Further, described setting loss person's system and client are the APP system be arranged in portable terminal device.
Further, insurance company fills according to specification flow process and compensates each link situation, the each link of processing procedure is checked by client, and also do not carry out next link process then client prompting client when the process estimated time reaches, car owner can contact and be specifically responsible for people.
Further, setting loss person receives event and accepts singly, setting loss person's system log (SYSLOG) and upload setting loss person's real-time position information, checks setting loss person's real time position and route track of being in danger for insurance setting loss management platform, also can check location of incident and its position on map.
Further, setting loss person's system can be inquired about event according to accepting odd numbers or customer information and follow the tracks of, and event of checking is current which kind of is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information.
Further, client checks location of incident, setting loss person's real time position, route track of being in danger by client on map.
Further, client checks the event fix duty information of oneself applying for by client, and event of checking is current which kind of is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information.
Further, client is checked by client and assigns the details of setting loss person of coming, and comprises name, contact method etc., can by contact method directly and setting loss person get in touch.
Further, client shows setting loss person's real-time position information by client on map, utilizes client's real time position and setting loss person's real time position, translational speed, is calculated the time of setting loss person's arrival event scene needs by GIS network analysis.
Further, client's uplink data by client with photo form or other mode file delivery to insurance setting loss management platform; After client receives and compensates fund, event is closed, and client can carry out satisfaction evaluation to the event terminated by client, also can evaluate the work service attitude of setting loss person.
The method obtaining insurance related information of the present invention is passed through major accident insurance setting loss business datum, setting loss person's real-time spatial position information, event space positional information Real-time Collection, unified management, is comprehensively analyzed, and utilizes mis, gis, gps, mobile communication, the realization of mobile device APP technology to the setting loss process complete monitoring of major accident insurance.Car owner checks the information such as event handling flow process, setting loss person position by APP, grasps event handling state in real time; Grasp fund and compensate the cycle, make insurance benefits process visualization, client understands compensation progress in real time.
Accompanying drawing explanation
fig. 1 is the method flow schematic diagram obtaining insurance related information of the present invention.
Embodiment
Below in conjunction with accompanying drawing, the present invention is further described.
As shown in Figure 1, the system that the method obtaining insurance related information of the present invention adopts mainly comprises two parts, is respectively insurance setting loss management platform, setting loss person's system and client.Setting loss person's system and client are the APP system be arranged in portable terminal device.
Insurance setting loss management platform mainly comprises the modules such as event accepts, event is sent, responsibility confirms, event is filed, Claims Resolution manages, event tracking.
One, event accepts
After customer phone is received in insurance company's customer service, the event of filling in accepts information, generates and accepts work order.
Two, event is sent
Send to the setting loss person be specifically responsible for corresponding region under the event accepted being accepted list, and by inform by short message, setting loss person's system can receive job order.
Three, responsibility confirms
The collection in worksite uploaded according to setting loss person to data (love scene photo, client's both parties in writing prove), carry out responsibility confirmation to event, typing responsibility confirms result.
Four, event filing
The event of carrying out responsibility confirmation is filed, completes the work of setting loss stage, enter Claims Resolution flow process.
Five, Claims Resolution management
The event entering Claims Resolution flow process is processed, determines Claims Resolution mode according to the rules, and record Claims Resolution result.
Six, event tracking
Utilization accepts odd numbers, customer information (name, identification card number, user name) is inquired about event and follows the tracks of, event of can checking is current which is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information, also can check location of incident, setting loss person's real time position, route track of being in danger on map.
Setting loss person's system
Setting loss person's system mainly comprises login, task management, reports the module such as setting loss information, work order inquiry.
One, log in
Setting loss person, by oneself job number and code entry setting loss person system, processes receiving of task.
Two, task management
The company of acceptance divides the task of being in danger tasking oneself, from that time received an assignment, start record and upload real-time position information, check setting loss person's real time position and route track of being in danger for management platform, as job rating foundation, also can check location of incident and oneself position on map.
Three, setting loss information is reported
The on-the-spot setting loss of setting loss person, image data (as love scene photo, figure event data such as the divisions of responsibility can books that event both sides sign), confirmation event responsibility, by setting loss report by being sent to management platform.
Four, event inquiry
Setting loss person uses and accepts odd numbers, customer information (name, identification card number, user name) is inquired about event and follows the tracks of, event of can checking is current which is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information, also can check location of incident on map.
Client
Client mainly comprises the modules such as user's login, event tracking, setting loss person's information inspection, the tracking of setting loss person position, event evaluation.
One, user logs in
User uses ID (identity number) card No. or cell-phone number and password login system, checks personal accident insurance setting loss information.
Two, event tracking
Check the event fix duty information of oneself applying for, event of can checking is current which is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information, also can check location of incident, setting loss person's real time position, route track of being in danger on map.
Three, setting loss person's information inspection
User can check the details of the setting loss person of system assignments, as name, contact method etc., can by contact method directly and setting loss person get in touch.
Four, setting loss person position is followed the tracks of
Map shows setting loss person's real-time position information, utilizes client's real time position and setting loss person's real time position, translational speed, calculated the time of setting loss person's arrival event scene needs by GIS network analysis.
Five, event evaluation
User by carrying out satisfaction evaluation to the event terminated, also can evaluate the work service attitude of setting loss person.
Insurance setting loss management platform and client also exist following mutual:
Car owner's cost of repairs inventory material is submitted, and hands over insurance company's examination & verification, if the imperfect client of material reminds car owner to provide;
Insurance company fills according to specification flow process and compensates each link situation, the each link of processing procedure (comprising handler, contact method, process estimated time, evidence obtaining material integrity) is checked by client, also do not carry out next link process then client prompting client when the process estimated time reaches, car owner can contact and be specifically responsible for people.
Need car owner's uplink data by client with photo form or other mode file delivery to insurance setting loss management platform.
Car owner can understand each link of compensation in real time, receives fund funeral affairs part and closes.
Claims (10)
1. obtain a method for insurance related information, comprise the steps:
One, client checks personal accident insurance setting loss flow process by client, and Advise By Wire insurance company;
Two, insure setting loss management platform by setting loss person's system the event accepted is accepted single under send to the setting loss person be specifically responsible for corresponding region, and by inform by short message, setting loss person's system acceptance is to job order;
Three, insure the data that setting loss management platform arrives according to the collection in worksite that setting loss person uploads, carry out responsibility confirmation to event, typing responsibility confirms result;
Four, insure setting loss management platform to file the event of carrying out responsibility confirmation, complete the work of setting loss stage,
Five, insure setting loss management platform to process the event entering Claims Resolution flow process, determine Claims Resolution mode according to the rules, and record Claims Resolution result;
Wherein, the utilization of insurance setting loss management platform accepts odd numbers or customer information is inquired about event and follows the tracks of, event of can checking is current which kind of is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information, also can check location of incident, setting loss person's real time position, route track of being in danger on map;
Described insurance setting loss management platform and client also exist following mutual: after car owner's cost of repairs inventory material is submitted, and hand over insurance company's examination & verification, if the imperfect client of material reminds car owner to provide; Billing cycle, progress, handler's information can be inquired about simultaneously.
2. the method obtaining insurance related information as claimed in claim 1, is characterized in that: described setting loss person's system and client are the APP system be arranged in portable terminal device.
3. the method obtaining insurance related information as claimed in claim 1 or 2, it is characterized in that: insurance company fills according to specification flow process and compensates each link situation, the each link of processing procedure is checked by client, also do not carry out next link process then client prompting client when the process estimated time reaches, car owner can contact and be specifically responsible for people.
4. the method obtaining insurance related information as claimed in claim 1, it is characterized in that: setting loss person receives event and accepts singly, setting loss person's system log (SYSLOG) and upload setting loss person's real-time position information, check setting loss person's real time position and route track of being in danger for insurance setting loss management platform, also can check location of incident and its position on map.
5. the method obtaining insurance related information as claimed in claim 1, it is characterized in that: setting loss person's system can be inquired about event according to accepting odd numbers or customer information and follow the tracks of, event of checking is current which kind of is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information.
6. the method obtaining insurance related information as claimed in claim 1, is characterized in that: client checks location of incident, setting loss person's real time position, route track of being in danger by client on map.
7. the method obtaining insurance related information as claimed in claim 1, it is characterized in that: client checks the event fix duty information of oneself applying for by client, event of checking is current which kind of is in processing stage, check field data, event responsibility, setting loss result, setting loss person's information.
8. the as claimed in claim 1 method obtaining insurance related information, is characterized in that: client checks the details of the setting loss person assigning by client, comprise name, contact method etc., can by contact method directly and setting loss person get in touch.
9. the method obtaining insurance related information as claimed in claim 1, it is characterized in that: client shows setting loss person's real-time position information by client on map, utilize client's real time position and setting loss person's real time position, translational speed, calculated the time of setting loss person's arrival event scene needs by GIS network analysis.
10. the as claimed in claim 1 method obtaining insurance related information, is characterized in that: client's uplink data by client with photo form or other mode file delivery to insuring setting loss management platform; After client receives and compensates fund, event is closed, and client can carry out satisfaction evaluation to the event terminated by client, also can evaluate the work service attitude of setting loss person.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510065932.9A CN104615727A (en) | 2015-02-09 | 2015-02-09 | Insurance associated information acquiring method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510065932.9A CN104615727A (en) | 2015-02-09 | 2015-02-09 | Insurance associated information acquiring method |
Publications (1)
| Publication Number | Publication Date |
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| CN104615727A true CN104615727A (en) | 2015-05-13 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN201510065932.9A Pending CN104615727A (en) | 2015-02-09 | 2015-02-09 | Insurance associated information acquiring method |
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| CN (1) | CN104615727A (en) |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105550906A (en) * | 2016-01-15 | 2016-05-04 | 成都金万泰科技有限公司 | Going-out investigating method and system |
| CN105719186A (en) * | 2016-01-15 | 2016-06-29 | 成都金万泰科技有限公司 | Traffic accident investigation and management method and system |
| CN105719068A (en) * | 2016-01-15 | 2016-06-29 | 成都金万泰科技有限公司 | Outgoing maintenance management method and system |
| CN105719124A (en) * | 2016-01-15 | 2016-06-29 | 成都金万泰科技有限公司 | Receivables recovery management system and method |
| CN108255902A (en) * | 2017-04-11 | 2018-07-06 | 平安科技（深圳）有限公司 | Insurance risk Claims Resolution processing method, apparatus and Claims Resolution server |
| CN109034594A (en) * | 2018-07-19 | 2018-12-18 | 金贝万联（北京）科技发展有限公司 | A kind of vehicle business management platform |
| CN109120613A (en) * | 2018-08-08 | 2019-01-01 | 北京云中轮科技咨询有限公司 | The monitoring method and system of communication data |
| CN110826858A (en) * | 2019-10-10 | 2020-02-21 | 中保车服科技服务股份有限公司 | Survey and damage assessment management platform |
| CN111445260A (en) * | 2018-12-29 | 2020-07-24 | 达丰(上海)电脑有限公司 | Method, system, equipment and storage medium for managing customer claims case |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105550906A (en) * | 2016-01-15 | 2016-05-04 | 成都金万泰科技有限公司 | Going-out investigating method and system |
| CN105719186A (en) * | 2016-01-15 | 2016-06-29 | 成都金万泰科技有限公司 | Traffic accident investigation and management method and system |
| CN105719068A (en) * | 2016-01-15 | 2016-06-29 | 成都金万泰科技有限公司 | Outgoing maintenance management method and system |
| CN105719124A (en) * | 2016-01-15 | 2016-06-29 | 成都金万泰科技有限公司 | Receivables recovery management system and method |
| CN108255902A (en) * | 2017-04-11 | 2018-07-06 | 平安科技（深圳）有限公司 | Insurance risk Claims Resolution processing method, apparatus and Claims Resolution server |
| CN108255902B (en) * | 2017-04-11 | 2021-01-12 | 平安科技（深圳）有限公司 | Insurance accident claim settlement processing method and device and claim settlement server |
| CN109034594A (en) * | 2018-07-19 | 2018-12-18 | 金贝万联（北京）科技发展有限公司 | A kind of vehicle business management platform |
| CN109120613A (en) * | 2018-08-08 | 2019-01-01 | 北京云中轮科技咨询有限公司 | The monitoring method and system of communication data |
| CN111445260A (en) * | 2018-12-29 | 2020-07-24 | 达丰(上海)电脑有限公司 | Method, system, equipment and storage medium for managing customer claims case |
| CN110826858A (en) * | 2019-10-10 | 2020-02-21 | 中保车服科技服务股份有限公司 | Survey and damage assessment management platform |
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Application publication date: 20150513 |
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| RJ01 | Rejection of invention patent application after publication |