CN106296413A - Vehicle insurance mobile video surveys system - Google Patents
Vehicle insurance mobile video surveys system Download PDFInfo
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- CN106296413A CN106296413A CN201610644090.7A CN201610644090A CN106296413A CN 106296413 A CN106296413 A CN 106296413A CN 201610644090 A CN201610644090 A CN 201610644090A CN 106296413 A CN106296413 A CN 106296413A
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- Prior art keywords
- video
- module
- vehicle insurance
- platform
- surveys
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Abstract
The invention discloses vehicle insurance mobile video and survey system, including video survey module, take pictures survey module, video system module, video platform, file server, the Internet vehicle insurance video survey setting loss platform, memory module, it is dam site investigation evidence obtaining by the way of video that video surveys module, is uploaded to video system module；Take pictures and survey module and utilize the camera function of mobile phone, select the corresponding damaged part of vehicle to carry out evidence obtaining and take pictures, after having taken pictures, submit being uploaded to file server to；Internet access video system module is passed through in mobile terminal；Video system module is by interface and file server interaction data；Video operating personnel, by the Internet and file server interaction data, surveys at the Internet vehicle insurance video and carries out setting loss work on setting loss platform, stored to memory module by related data.The present invention makes the Claims Resolution service of insurance company obtain more rapid effective solution, improves the Claims Resolution to user and services rapid response speed, promotes the service quality of Claims Resolution.
Description
Technical field
The present invention relates to insurance business field, specifically vehicle insurance mobile video surveys system.
Background technology
Along with the increase of China's automobile pollution, vehicle insurance portfolio increases substantially, and traditional vehicle insurance is surveyed and setting loss mould
The problems such as it is opaque that formula also exists process, surveys/setting loss standard disunity, and business supervision and management is difficult.Insurance company wants to promote
Professional ability, development of promoting business, certainly will use informationalized way to manage by high-tech technological means.Insurance is remotely
Car damage identification solution utilizes information network, utilizes audio/video to carry out long-range, visual vehicle to survey and setting loss, energy
Enough work efficiencies that significantly promotes, raising Business Processing transparency, and then improve enterprise's competitiveness in the industry.
Surveying rear survey report the most at present and data cannot reach rapidly downstream post, impact insures user's
Claims Resolution efficiency and Claims Resolution speed；And the person of surveying can carry out on-the-spot Claims Resolution, insurance company in the range of its own right when surveying
Cannot completely control, and there is higher economic risk, make company's interest suffer damage.
During existing Claims Resolution management, the personnel that survey sign in in system by computer PC, settle a case and look into
Read declaration form and the relevant information such as report a case to the security authorities, owing to the person of surveying job site is not fixed, it is impossible to upper Intranet or outer net are consulted relevant
Information；The person's of surveying field condition can not be timely fed back to Customer Service Center, it is necessary to by tell by telephone or return company be entered into
Computer PC system is fed back, considerably increases communication cost and time；Therefore to solve these problems to set up one properly
To survey management system imperative.
Summary of the invention
It is an object of the invention to provide vehicle insurance mobile video and survey system, meet internet platform and client's high efficiency is taken
The demand of business standard, serves client's Claims Resolution, integrates mobile APP mobile phone terminal, the system platform of the channel terminals such as end of attending a banquet.
Related procedure and process are optimized on the premise of following the most overall operation flow by the mobile video service of surveying, and can realize
Information is mutual in time, so that Claims Resolution process services Quality advance, increases customer satisfaction degree, along with quickly sending out of internet, applications
Exhibition and the extensive application of handheld device, the process timeliness of insurance vehicle insurance Claims Resolution service has obtained fast lifting.
For achieving the above object, the present invention provides following technical scheme:
Vehicle insurance mobile video surveys system, surveys module including video, takes pictures and survey module, video system module, video
Platform, file server, the Internet vehicle insurance video survey setting loss platform, memory module, and video surveys module by video
Mode dam site investigation is collected evidence, and is uploaded to video system module；Take pictures and survey module and utilize the camera function of mobile phone, select vehicle phase
The damaged part answered carries out evidence obtaining and takes pictures, and submits being uploaded to file server after having taken pictures to；Internet access is passed through in mobile terminal
Video system module；Video system module is by interface and file server interaction data；Video operating personnel passes through the Internet
With file server interaction data, survey at the Internet vehicle insurance video and on setting loss platform, carry out setting loss work, and by related data
Store to memory module.
As the further scheme of the present invention: video surveys module: the person of surveying actively is initiated to service end by client
Calling, the Internet vehicle insurance video surveys setting loss platform rear end can be forwarded to leisure service end by this request automatically；If taking without the free time
Business end, this request can wait automatically into queue, and point out in the client and currently wait number；Attend a banquet and also can pass through service end
Actively initiating calling to online given client end, after initiation, client will automatically turn on photographic head and converses.
As the further scheme of the present invention: the person of surveying utilizes the camera function of mobile phone, according to the concrete feelings of the scene of the accident
Condition, selects the corresponding damaged part of vehicle, then damaged part is carried out evidence obtaining takes pictures, and submits to and upload after having taken pictures.
As the further scheme of the present invention: take pictures and survey module: client can be automatically in the case of having network to connect
Upload collected evidence photo；The person of surveying also can observe the upload progress of this case photo by the upload progress bar in client.
As the further scheme of the present invention: all of upload pictures increases insurance company's LOGO watermark and time the most automatically
Stamp.
As the further scheme of the present invention: video system module includes video platform, data base, SBC.
As the further scheme of the present invention: video platform uses bright safe video platform.
As the further scheme of the present invention: memory module uses object storage OSS.
Compared with prior art, the invention has the beneficial effects as follows:
The present invention is to survey system platform by deployment mobile video so that the Claims Resolution service of insurance company obtains more rapid
Effective solution, to improve the service rapid response speed of the Claims Resolution to user, and then promotes the service quality of Claims Resolution.
Accompanying drawing explanation
Fig. 1 is that vehicle insurance mobile video surveys setting loss Claims Resolution procedure chart；
Fig. 2 is that vehicle insurance mobile video surveys setting loss mission flow diagram；
Fig. 3 is that vehicle insurance mobile video surveys system relevant device component drawings；
Fig. 4 is that vehicle insurance mobile video surveys system integrated stand composition；
Fig. 5 is that vehicle insurance mobile video surveys system and insurance company's core system interaction flow；
Fig. 6 is that network connects and interface schema.
Detailed description of the invention
Below in conjunction with the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described,
Obviously, described embodiment is only a part of embodiment of the present invention rather than whole embodiments.Based in the present invention
Embodiment, the every other embodiment that those of ordinary skill in the art are obtained under not making creative work premise, all
Belong to the scope of protection of the invention.
Current internet+epoch under, insurance company is for promoting service experience of settling a claim on Client line, also for further
Advance the development of insurance company Internet service, integrated video service management platform, self-service take pictures survey whole process automation services,
On line/line under video survey whole process.Multimedia document real-time stabilization will be surveyed and be back to insurance company, set up and many cooperations canal
Road side's slitless connection platform, it is achieved the various functions such as the comprehensive statistics form of operational control.
The vehicle insurance mobile video system of surveying is a business platform, support case is surveyed, setting loss, video management, picture pipe
Reason, document is collected, and can be arranged the most locally stored, arranges video resolution etc..And have employed OCR (optical character recognition)
Technology, can quickly identify the key messages such as driver's license, identity card, it is ensured that the accuracy rate reported a case to the security authorities.
Obtaining, by instant message notice, the information of reporting a case to the security authorities, the case generated for system, the personnel of surveying can take pictures
Survey or survey online, after having surveyed, generate setting loss list.And video management can be entered and pictures management checks photo state
And video playback.Being collected by document, the person of surveying can continue to supplement photo or video.
Unified management platform can realize case and survey process, setting loss, case picture concerned and video management and document receipts
The functions such as collection.Setting loss platform is surveyed by the Internet vehicle insurance video of unified standard, the workflow that enforcement of regulations is surveyed, reduces
Survey the resource consumption of business, be effectively improved the work efficiency of the person of surveying.Employing video is surveyed to be effectively improved and is surveyed efficiency,
Reduce false case, establish service brand.
Embodiment 1
Referring to Fig. 1-6, in the embodiment of the present invention, vehicle insurance mobile video surveys system, and its particular content is as described below.
1. video surveys module:
By the way of video, the on-the-spot guidance person of surveying effectively surveys evidence obtaining work, in order to guarantee to report a case to the security authorities first
On-the-spot verity.The person of surveying can pass through client (mobile phone terminal) and actively initiate calling, the Internet car to service end (end of attending a banquet)
Danger video surveys setting loss platform rear end can be forwarded to leisure service end (end of attending a banquet) automatically if (sitting without leisure service end by this request
Xi Duan), this request can wait automatically into queue, and prompting currently waits number in client (mobile phone terminal).Attend a banquet and also may be used
Actively calling, client (mobile phone terminal) after initiation is initiated to online given client end (mobile phone terminal) by service end (section of attending a banquet)
Will automatically turn on photographic head to converse.
2. take pictures and survey module: the person of surveying utilizes the camera function of mobile phone, according to the concrete condition of the scene of the accident, select car
Corresponding damaged part, then damaged part is carried out evidence obtaining take pictures, submit to after having taken pictures and upload.
Client (mobile phone terminal) can upload collected evidence photo automatically in the case of having network to connect.
The person of surveying also can observe the upload progress of this case photo by the upload progress bar in client (mobile phone terminal).This
The mode of kind can be prevented effectively from the reasons such as Network Abnormal and cause cannot be carried out the situation that video is surveyed.All of upload pictures
Increase insurance company's LOGO watermark and timestamp.
3. video system module
Video platform: complete the registration of APP, the registration attended a banquet, the control of calling and foundation, media format negotiation, queue up,
Ticket daily record, state of attending a banquet control etc..
DB: data base, keeps configuration information, operator's information, call log information
SBC: complete passing through of enterprise router fire wall.Including passing through of sip message and Media Stream.
Attend a banquet: complete the control of video.
APP: video acquisition.
4. video system and the relation of related system
Internet access video platform is passed through in mobile terminal；Video platform is mutual by interface and insurance company Core server
Data；Video operating personnel is by the Internet and file server interaction data, by Intranet and core interaction data.
5. vehicle insurance video in the Internet is surveyed the design of setting loss platform architecture and is followed the requirement of software engineering project design, meets such as
Lower requirement:
Reliability: it is the heaviest for the business management of user and management that the Internet vehicle insurance video surveys setting loss platform
, therefore part system must be the most reliable；
Safety: the Internet vehicle insurance video is surveyed setting loss platform and undertaken the data of user, and the safety of system is extremely important；
Scalability: the Internet vehicle insurance video surveys setting loss platform can be increased at the number of the utilization rate of user, user
In the case of quickly, keep rational performance；
Customizable: the Internet vehicle insurance video surveys setting loss platform can be according to the difference of customers and the change of the market demand
Change is adjusted；
Extensibility: new technique occurs when, a Internet vehicle insurance video is surveyed setting loss platform and is allowed to import newly
Technology, thus existing system is carried out the extension of function and performance；
Maintainable: the Internet vehicle insurance video is surveyed the maintenance of setting loss platform and included two aspects, and one is to get rid of existing mistake
By mistake, two is to be reflected in existing system by new software requirement.One system being easily maintained can be effectively reduced technology
The cost supported；
Customer experience: it is easy of use that the Internet vehicle insurance video surveys setting loss platform.
6. network connection relation is described as follows:
APP is by the bright safe video platform of internet access
APP Media Stream connects SBC by the Internet
Attend a banquet and connect SBC by the Internet
Attend a banquet by the bright safe video platform of internet access
Bright safe video platform accesses data base by Intranet
SBC passes through internet registry to bright safe video platform
Attend a banquet and need uploaded videos to arrive file server
APP needs upload pictures to arrive file server
7. memory module
Object storage OSS (Object Storage Service), is that magnanimity, safety and height that Ali's cloud externally provides can
The cloud storage service leaned on.The resilient expansion of the platform-neutral of RESTFul API, capacity and disposal ability.OSS can individually make
With, it is also possible to combine Ali Cloud Server ECS and use.OSS feature: resilient expansion: the memory space of magnanimity, with user's usage amount
Increase, spatial elastic increase.Extensive: the read and write access with flow concurrent, big high in the time can be supported.Picture processing: right
The picture being stored on OSS, supports the image processing function such as breviary, cutting, watermark, compression and form conversion.
8. technological frame
IOS:objective-c
Andorid:java
Middleware platform: java, html, oracle, tomcat, spring MVC+mybatis
Background service and management platform: Node.js+MongoDb
Data base: Mysql
9. platform operating system
Mobile terminal: android system (2.3 versions and more than), IOS system (6.0 versions and more than)
Mobile data processing platform (DPP): Linux, Windows system
Business platform: Linux, Windows system
10. platform hardware environment is as shown in table 1.
Table 1
The availability of integral platform is described in detail below.
Backgrounds: the mobile video system of surveying is carried out video call performance test.
Implementation model: 200 tunnel concurrent calls, average call duration 1 minute, every road calls 1 minute, calling 10000 times altogether.
Implementation environment:
Table 2 server and gateway imprint
| Equipment | Version number | Remarks |
| Mobile video surveys system | LIVEPL-SERVER_V4.01.04.03 | |
| MGAW WMG | ZXCC-MAGW_V1.02.06 | |
| SBC sip server | ZXV10_FTS2000_V1.0.2.03 |
What this enforcement of table 3 was used video format is as follows:
| Resolution | Frame number | Bandwidth kpbs | Remarks |
| CIF | 5 | 230 | |
| VGA | 5 | 380 | |
| 720P | 5 | 512 |
SBC server software and hardware information is as follows:
CPU:8 core 2.00G/ internal memory: 8G
Operating system: CGSL-release 4 (kernel Linux 2.6.32-358.el6.i686)
CTI/ACD server software and hardware information is as follows:
CPU:8 core 2.00G/ internal memory: 16G
Operating system: SUSE11sp1
Implement entry
SBC test environment: be separately operable sip.exe on two machines, wherein A machine runs sip.exe as user
Terminal, B machine runs sip.exe as seat terminal.The sip.exe of two machines is all registered to the st module of zxin.Two
Machine all starts 200 termination numbers.Virtual seat actively initiates calling after starting, and each duration of call is 60 seconds each terminals
Calling total amount is 50 times, and 200 termination numbers call 10000 times altogether.
Table 4 is as the configuration of called terminal sip.exe
Enforcement with VGA Media Stream
Implementation:
Band Media Stream-VGA in calling procedure.
The configuration of table 5 caller sip.exe
| Configuration item | Value | Configuration item explanation | Remarks |
| VideoFormat | 0 | VGA | |
| fps | 5 | Frame frequency is 5 |
Enforcement conclusion:
Under the conditions of software and hardware resources given in this embodiment, the performance indications requirement that this entry relates to can be supported, i.e.
Attending a banquet and one-way video Media Stream between video in 200 tunnels, video media is VGA resolution.
Relevant enforcement data are as follows:
Table 6SBC results of property
| Test item | Value | Explanation | Remarks |
| cpu | 3.3% | It is relatively low that CPU takies ratio | |
| Internal memory | Take 4.7G |
Table 7sip.exe results of property
Enforcement with 720p Media Stream
Implementation:
Band Media Stream-720P in calling procedure.
The configuration of table 8 caller sip.exe
| Configuration item | Value | Configuration item explanation | Remarks |
| VideoFormat | 1 | 720p | |
| fps | 5 | Frame frequency is 5 |
Conclusion:
Under the conditions of software and hardware resources given in this embodiment, the performance indications requirement that this entry relates to can be supported, i.e.
Attending a banquet and one-way video Media Stream between video in 200 tunnels, video media is 720P resolution.
Related data is as follows:
Table 9SBC results of property
Enforcement with CIF Media Stream
Implementation:
Band Media Stream-CIF in calling procedure
The configuration of table 10 caller sip.exe
| Configuration item | Value | Configuration item explanation | Remarks |
| VideoFormat | 2 | CIF | |
| fps | 5 | Frame frequency is 5 |
Enforcement conclusion:
Under the conditions of software and hardware resources given in this embodiment, the performance indications requirement that this entry relates to can be supported, i.e.
Attending a banquet and one-way video Media Stream between video in 200 tunnels, video media is CIF resolution.
Related data is as follows:
Table 11SBC results of property
| Test item | Value | Explanation | Remarks |
| cpu | 3.2% | It is relatively low that Cpu takies ratio | |
| Internal memory | Take 4.7G |
Table 12sip.exe results of property
APP side operating characteristics is implemented
Using simulation test instrument, simulate 200 concurrent APP to server registration, each user simulates 40 logins, ties
Fruit is as shown in table 13 (unit: second).
Table 13
End operating characteristics of attending a banquet is implemented
Using simulation test instrument, simulate 200 and attend a banquet to server log, each attending a banquet carries out 40 logins, seat
Seat is arranged to automatic-answering back device, and result of implementation is as shown in table 14 (unit: second).
Table 14
It is obvious to a person skilled in the art that the invention is not restricted to the details of above-mentioned one exemplary embodiment, Er Qie
In the case of the spirit or essential attributes of the present invention, it is possible to realize the present invention in other specific forms.Therefore, no matter
From the point of view of which point, all should regard embodiment as exemplary, and be nonrestrictive, the scope of the present invention is by appended power
Profit requires rather than described above limits, it is intended that all by fall in the implication of equivalency and scope of claim
Change is included in the present invention.
Although moreover, it will be appreciated that this specification is been described by according to embodiment, but the most each embodiment only wraps
Containing an independent technical scheme, this narrating mode of description is only that for clarity sake those skilled in the art should
Description can also be formed those skilled in the art through appropriately combined as an entirety, the technical scheme in each embodiment
May be appreciated other embodiments.
Claims (7)
1. vehicle insurance mobile video surveys system, it is characterised in that include that video is surveyed module, taken pictures and survey module, video system
Module, video platform, file server, the Internet vehicle insurance video survey setting loss platform, memory module, and it is logical that video surveys module
Cross the mode dam site investigation evidence obtaining of video, be uploaded to video system module；Take pictures and survey module and utilize the camera function of mobile phone, choosing
Select the corresponding damaged part of vehicle to carry out evidence obtaining and take pictures, after having taken pictures, submit being uploaded to file server to；Mobile terminal is by mutually
Internet interview video system module；Video system module is by interface and file server interaction data；Video operating personnel is led to
Cross the Internet and file server interaction data, survey at the Internet vehicle insurance video and on setting loss platform, carry out setting loss work, and will
Related data stores to memory module.
Vehicle insurance mobile video the most according to claim 1 surveys system, it is characterised in that video surveys module: the person of surveying
Actively initiating calling to service end by client, the Internet vehicle insurance video is surveyed setting loss platform rear end and can automatically this request be turned
It is connected to leisure service end；If end without leisure service, this request can wait automatically into queue, and prompting is current etc. in the client
Treat number；Attending a banquet and also actively can initiate calling to online given client end by service end, after initiation, client will be beaten automatically
Open photographic head to converse.
Vehicle insurance mobile video the most according to claim 1 surveys system, it is characterised in that takes pictures and surveys module: client
Automatically collected evidence photo can be uploaded in the case of having network to connect；The person of surveying also can be by the upload progress bar in client
Observe the upload progress of this case photo.
Vehicle insurance mobile video the most according to claim 1 surveys system, it is characterised in that all of upload pictures is the most automatic
Increase insurance company's LOGO watermark and timestamp.
Vehicle insurance mobile video the most according to claim 1 surveys system, it is characterised in that video system module includes video
Platform, data base, SBC.
Vehicle insurance mobile video the most according to claim 1 surveys system, it is characterised in that video platform uses bright safe video
Platform.
Vehicle insurance mobile video the most according to claim 1 surveys system, it is characterised in that memory module uses object storage
OSS。
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| CN201610644090.7A CN106296413A (en) | 2016-08-08 | 2016-08-08 | Vehicle insurance mobile video surveys system |
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| CN201610644090.7A CN106296413A (en) | 2016-08-08 | 2016-08-08 | Vehicle insurance mobile video surveys system |
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| CN106897845A (en) * | 2017-04-11 | 2017-06-27 | 武汉华创欣网科技有限公司 | A kind of online accident solution of vehicle insurance and system |
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| CN107835382A (en) * | 2017-11-28 | 2018-03-23 | 甜新科技（上海）有限公司 | A kind of long-range property damage evidence collecting method based on live video stream |
| CN107888788A (en) * | 2017-11-28 | 2018-04-06 | 甜新科技（上海）有限公司 | A kind of online damage checking system of property in real time and application method |
| CN107920220A (en) * | 2017-11-28 | 2018-04-17 | 甜新科技（上海）有限公司 | A kind of online real-time interactive evidence collecting method |
| CN108446884A (en) * | 2017-02-16 | 2018-08-24 | 平安科技（深圳）有限公司 | Vehicle insurance surveys method and device |
| WO2018184533A1 (en) * | 2017-04-07 | 2018-10-11 | 平安科技（深圳）有限公司 | Method and apparatus for use in settling car insurance claims |
| CN108769624A (en) * | 2018-07-09 | 2018-11-06 | 北京精友世纪软件技术有限公司 | It is a kind of intelligence vehicle insurance mobile video survey system |
| CN108876639A (en) * | 2018-07-06 | 2018-11-23 | 北京精友世纪软件技术有限公司 | A kind of vehicle insurance mobile video surveys system |
| CN110288752A (en) * | 2019-06-11 | 2019-09-27 | 中国人民财产保险股份有限公司深圳市分公司 | A kind of real-time queuing based reminding method and electronic equipment based on intelligent setting loss platform |
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| CN108446884A (en) * | 2017-02-16 | 2018-08-24 | 平安科技（深圳）有限公司 | Vehicle insurance surveys method and device |
| WO2018184533A1 (en) * | 2017-04-07 | 2018-10-11 | 平安科技（深圳）有限公司 | Method and apparatus for use in settling car insurance claims |
| CN106897845A (en) * | 2017-04-11 | 2017-06-27 | 武汉华创欣网科技有限公司 | A kind of online accident solution of vehicle insurance and system |
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| CN107888788A (en) * | 2017-11-28 | 2018-04-06 | 甜新科技（上海）有限公司 | A kind of online damage checking system of property in real time and application method |
| CN107920220A (en) * | 2017-11-28 | 2018-04-17 | 甜新科技（上海）有限公司 | A kind of online real-time interactive evidence collecting method |
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| CN108876639A (en) * | 2018-07-06 | 2018-11-23 | 北京精友世纪软件技术有限公司 | A kind of vehicle insurance mobile video surveys system |
| CN108769624A (en) * | 2018-07-09 | 2018-11-06 | 北京精友世纪软件技术有限公司 | It is a kind of intelligence vehicle insurance mobile video survey system |
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| CN110288752A (en) * | 2019-06-11 | 2019-09-27 | 中国人民财产保险股份有限公司深圳市分公司 | A kind of real-time queuing based reminding method and electronic equipment based on intelligent setting loss platform |
| CN110288752B (en) * | 2019-06-11 | 2021-09-21 | 中国人民财产保险股份有限公司深圳市分公司 | Real-time queuing reminding method based on intelligent loss assessment platform and electronic equipment |
| CN110490751A (en) * | 2019-08-13 | 2019-11-22 | 济宁学院 | A kind of non-vehicle insurance insurance loss assessment remote online video surveys system and surveys method |
| CN112422847A (en) * | 2020-10-30 | 2021-02-26 | 微民保险代理有限公司 | Vehicle insurance claim settlement-based media mixing method and device |
| CN114245056A (en) * | 2021-12-10 | 2022-03-25 | 周江柳 | Intelligent surveying method and system based on wind surveying software |
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