WO2015085629A1 - Vehicle insurance service remote-handling system and method thereof - Google Patents

Vehicle insurance service remote-handling system and method thereof Download PDF

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Publication number
WO2015085629A1
WO2015085629A1 PCT/CN2013/090246 CN2013090246W WO2015085629A1 WO 2015085629 A1 WO2015085629 A1 WO 2015085629A1 CN 2013090246 W CN2013090246 W CN 2013090246W WO 2015085629 A1 WO2015085629 A1 WO 2015085629A1
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WIPO (PCT)
Prior art keywords
vehicle
insurance
module
information
vehicle information
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PCT/CN2013/090246
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French (fr)
Chinese (zh)
Inventor
耿明生
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耿明生
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Publication of WO2015085629A1 publication Critical patent/WO2015085629A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08Insurance

Definitions

  • the present invention relates to a system for realizing insurance and insurance when a vehicle is out of danger, and more particularly to a system for realizing remote insurance and insurance operations when a vehicle is out of danger; the present invention also relates to a vehicle when it is in danger , a method to remotely handle vehicle insurance business.
  • Chinese Patent Publication No. CN101303761A the invention entitled “A Mobile Phone Shooting and Uploading a Licensed Photo or Video Car Insurance Claims Integration System” patent, discloses a real-time photo taking or shooting video using a mobile phone, and embedding the forensic information at the same time. In the photo or video, and upload it to the server gallery in real time, to accept the car insurance claims, ie: At the scene of the vehicle accident, the owner or the claim adjuster shoots the accident in real time through the mobile phone.
  • Photo or video and automatically embed shooting time and forensic information in photos or videos (including: base station information available for mobile phones, GPS information of GPS mobile phones, MAC address of mobile phone wireless connection, shooting device information, and alarm number) and verification
  • the code is simultaneously uploaded to the remote server gallery in real time, and the fixed risk is processed by the loss-receiving person according to the uploaded photo or video.
  • the invention proposes an integrated method of vehicle insurance claims based on the above shooting method, that is, the vehicle owner, the call center, the claim adjuster, the dispatcher, the loss-reducing staff, the adjuster and the nuclear indemnity are integrated into the business by the above method to form a report and schedule.
  • Chinese Patent Publication No. CN101546416A entitled “A Method and System for Remotely Processing Auto Insurance Business” discloses a method for remotely processing an automobile insurance service based on a mobile communication system, comprising the following steps: use of a mobile communication system
  • the portable mobile communication device uses the information format of the communication system to remotely realize the vehicle insurance underwriting service of the vehicle by inputting the customer information, and stores or outputs the underwriting information;
  • the mobile communication system uses the portable mobile communication device to automatically complete the vehicle insurance report by inputting the customer risk information based on the underwriting information by using the information format of the communication system, and stores or outputs the vehicle insurance report information;
  • underwriting information and vehicle insurance report information Based on underwriting information and vehicle insurance report information, remotely complete vehicle accident scenes and vehicle surveys by using live mobile communication equipment to collect live image information and related vehicle accident information, and store or output vehicle accident scenes and vehicle survey information; and based on underwriting information and vehicle insurance Report information and vehicle accident site and vehicle survey information, remotely move to complete the car insurance damage, and generate car insurance damage information, the car damage information is sent to the repair shop or related departments.
  • CN101546416A also discloses a system for remotely processing an automobile insurance service based on a mobile communication system, comprising the following modules:
  • Mobile remote underwriting service processing module using portable mobile communication equipment, using the information format of the communication system to remotely realize the vehicle insurance underwriting business by inputting customer information, and storing or outputting underwriting information; short (color) letter car insurance fast report, receiving report
  • the processing module uses the portable mobile communication device in the information format of the communication system when the vehicle is in danger, and automatically inputs the customer risk information based on the underwriting information Guide the interaction to quickly complete the auto insurance report, and store or output the auto insurance report information;
  • the mobile remote processing case investigation service module based on the underwriting information and the vehicle insurance report information, remotely completes the vehicle accident scene and vehicle survey by inputting the live image information and related information by using the portable mobile communication device, and stores or outputs the vehicle accident scene and the vehicle survey information;
  • Mobile remote processing fixed loss business module based on underwriting information, vehicle insurance report information and vehicle accident scene and vehicle survey information, remotely move to complete the car insurance damage, and generate car insurance damage information, send the car insurance damage information to the repair workshop or related Department.
  • a system for remotely processing a vehicle insurance service includes at least a vehicle information verification module installed in a vehicle; a movable smart device; remote insurance and insurance Service Platform;
  • the vehicle information verification module at least includes: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module and a power supply module, which are connected by a circuit, and at least a vehicle information including a frame number, an engine number, and a vehicle owner information is encrypted and passed through
  • the USB connection module is written into the storage module;
  • the smart device has at least a processing chip, a storage module, a camera, a sound collection module, a cellular mobile communication module, and a wireless communication module connected to the vehicle information verification module, and has a camera and a camera. , recording, positioning, mobile internet, wireless communication, data encryption and packaging functions, and written operating procedures for related functions;
  • the remote insurance and insurance service platform includes: a vehicle information management system and a vehicle insurance information inquiry system; the vehicle information management system is used for the vehicle information input query and the vehicle information verification module information encryption and writing; The vehicle insurance information inquiry system is used to obtain vehicle insurance information recorded by an insurance company.
  • the locating includes locating an accident location and obtaining a time to report through the cellular mobile communication module.
  • the location of the accident is also located and the time of the insurance is obtained through the satellite positioning system.
  • the present invention A system for remotely processing a vehicle insurance service, the memory module being a flash memory or an EEPROM chip.
  • the system for remotely processing a vehicle insurance service provided by the present invention is built in the single chip microcomputer.
  • the system for remotely processing a vehicle insurance service provided by the present invention is a Bluetooth device or a wifi device.
  • the present invention provides a system for remotely processing a vehicle insurance service, the vehicle information further including license plate number information.
  • the present invention provides a system for remotely processing a vehicle insurance service, the smart device further having a satellite positioning module.
  • the remote insurance and insurance service platform further includes a vehicle insurance risk insurance a recording system, the vehicle insurance risk recording system for storing the data packet; recording and querying an accident risk record of the accident vehicle.
  • a method for remotely processing a vehicle insurance service includes the following steps:
  • the vehicle information verification module is installed on the vehicle, and the vehicle information verification module comprises at least: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module and a power supply module, which are connected by a circuit, and at least include a frame number and an engine number.
  • the vehicle information of the vehicle owner information is encrypted and written into the storage module through the USB connection module;
  • an operation program of the smart device described later When the vehicle is out of danger, an operation program of the smart device described later is enabled, and the operating program of the smart device includes reading the encrypted vehicle information recorded in the vehicle information verification module by wireless communication; and photographing the accident scene and the damage situation through the camera Or / and video; a statement of the contents of the insurance through the sound collection module; the location of the vehicle accident and the time of the insurance obtained by the smart device; the content of the accident that the smart device enters the accident scene, the photo of the damage situation, and/or the video State that the vehicle accident location and the time of the insurance are encrypted and packaged into data packets; the data package is uploaded to a remote insurance and insurance service platform described later;
  • the smart device has at least a processing chip, a storage module, a camera, a sound pickup module, and a cellular mobile communication
  • the module and the wireless communication module connected to the vehicle information verification module have at least an image capturing, photographing, recording, positioning, mobile internet, wireless communication, data encryption and packaging function, and an operation program for writing related functions;
  • the remote insurance and insurance service platform includes: a vehicle information management system and a vehicle insurance information inquiry system; the vehicle information management system is used for the vehicle information input query and the vehicle information verification module information encryption and writing;
  • the vehicle insurance information inquiry system is configured to obtain vehicle insurance information recorded by an insurance company; after the remote insurance and danger service platform receives the data package, the vehicle information management system and the vehicle insurance information inquiry system report The insurance vehicle information is verified. When the verification is passed, the insurer has been notified that he has accepted the insurance and verified that the insurer has not accepted the insurance.
  • the intelligent device of the operating program can be written in the relevant operating functions Andrews smart phones, Iph 0 ne, Windows Phone smart phones, tablet PCs Andrews, IPAD and other equipment.
  • the present invention provides a method for remotely processing a vehicle insurance service, wherein the accident time is a time obtained by a satellite positioning system or a time provided by a mobile network. .
  • the present invention provides a method for remotely processing a vehicle insurance service, where the accident location is a location obtained by a satellite positioning system or a location of a mobile network location. .
  • the present invention provides a method for remotely processing a vehicle insurance service, wherein the smart device reads an encryption recorded in the vehicle information verification module After the vehicle information; access the remote insurance and insurance service platform, the remote insurance and insurance service platform verifies whether the vehicle information belongs to the insured vehicle, and belongs to the insured vehicle to notify the insurance personnel to carry out the next operation, not belonging to the insured vehicle notice Insurance personnel will not accept their insurance.
  • the remote insurance and insurance service platform further includes a vehicle insurance risk insurance a recording system, the vehicle insurance risk recording system for storing the data packet; recording and querying an accident risk record of the accident vehicle.
  • the present invention provides a method for remotely processing a vehicle insurance service, wherein the vehicle information further includes a license plate number. Information.
  • the smart device has the following functions: a vehicle information reading function, a camera, a camera function, a position and time positioning function, a voice input function, a data encryption package function, and a data upload function.
  • the vehicle information reading function is configured to read the encrypted vehicle information recorded in the vehicle information verification module by wireless communication; the camera and the photographing function are used to call a camera on the smart device to capture a video of an accident scene or a damage situation or And a photo positioning function, configured to determine a vehicle accident location and a risk detection time; the voice input function is configured to invoke a statement of the sound collection module on the smart device to enter the risk content; the data encryption The packaging function is used to encrypt and capture information such as the scene of the accident, the photo or video of the damage situation, the statement of the risk report, the vehicle information, the location of the vehicle accident and the time of the insurance to be packaged into data packets to prevent the data from being tampered with; The data uploading function is configured to upload the data packet to a remote insurance and insurance service platform.
  • the encryption and packaging in the present invention adopts a packet encryption algorithm or an asymmetric encryption algorithm specified in ISO/IEC 18033-3 for encryption and packaging, and ensures a data packet from a hash algorithm. Collect the only authenticity received by the network.
  • Other encryption packaging methods can also be used.
  • the smart device when an accident occurs in a vehicle, the smart device is enabled, and the smart device reads the encrypted vehicle information recorded by the vehicle information verification module; and the accident scene and the damage situation are captured by the camera.
  • Photo or / and video a statement of the contents of the insurance through the sound collection module; the location of the vehicle accident and the time of the insurance obtained by the smart device; the smart device records the accident scene, the photo of the damage situation or / and the video
  • the content statement, the vehicle accident location and the insurance time are encrypted and packaged into data packets; the data package is uploaded to the remote insurance and insurance service platform described later.
  • FIG. 1 is a schematic diagram of a system configuration for remotely processing a vehicle insurance service according to an embodiment
  • FIG. 2 is a flow chart of realizing remote insurance and risk detection when the vehicle is out of danger in the embodiment.
  • an embodiment of a system for remotely processing a vehicle insurance service has a vehicle information verification module installed in a vehicle; a movable smart device; and a remote insurance and insurance service platform.
  • the vehicle information verification module includes: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module, and a power supply module, which are connected by a circuit.
  • the vehicle information including the vehicle frame number, the engine number, the owner information, and the like is written into the storage module through the USB connection module. After the vehicle is branded, the vehicle license number information is also written into the storage module; the single-chip microcomputer selects an industrial single-chip microcomputer.
  • the storage module is for industrial flash memory, EEPROM chip or built in single-chip microcomputer, industrial flash memory, EEPROM chip is connected with single-chip through circuit, storage module And storing the encrypted vehicle information;
  • the wireless communication module is a Bluetooth device or a wifi device, configured to communicate with the smart device, receive the smart device request and send the vehicle information to the smart device;
  • the USB connection module has a USB interface and The USB chip, wherein the USB chip can be built in the single chip microcomputer, the computer writes the encrypted vehicle information into the storage module of the vehicle information verification module through the USB interface;
  • the power supply module is used to convert the battery, the vehicle power supply or other power supply voltage For the vehicle letter Voltage matching authentication module, and the power feeding to the vehicle to verify the module.
  • the single chip selects the LPC1752
  • the storage module is integrated in the flash of the LPC 1752
  • the wireless communication module selects the bluetooth chip BC417143B-IQN-E4, and is connected to the UART interface of the single chip LPC1752 through a circuit, and the power module is adopted.
  • the general industrial power conversion circuit converts the 24V ⁇ 3.3V power supply into a 3.3V power supply used by the vehicle information verification module; the USB connection module uses a USB communication module integrated in the LPC1752.
  • the smart device has a processing chip, a storage module, a camera, a sound collection module, a cellular mobile communication module, and a wireless communication module connected to the vehicle information verification module, and has a camera, a photo, and a recording. , positioning, mobile internet, wireless communication, data encryption and packaging functions, and an operation program for writing related functions on the memory chip.
  • the smart device also has a satellite positioning module that obtains time and location by satellite positioning system.
  • the smart device has the following functions: a vehicle information reading function, a camera, a camera function, a position and time positioning function, a voice input function, a data encryption package function, and a data upload function.
  • the vehicle information reading function is configured to read vehicle information recorded in the vehicle information verification module by wireless communication; the camera and camera function is used to call a camera on the smart device to capture a video of an accident scene or a damage situation or/ And a photo positioning function, configured to determine a vehicle accident location and a risk detection time; the voice entry function is configured to invoke a statement of the sound collection module on the smart device to enter the risk report content; Function, used to encrypt and photograph the captured scene of the accident, the photo or video of the damage situation, the statement of the risk report, the vehicle information, the location of the vehicle accident and the time of the insurance to be packaged into data packets to prevent the data from being tampered with; The data uploading function is used to upload the data packet to the remote insurance and insurance service platform.
  • the smart device is connected to the vehicle information verification module via wifi or Bluetooth to read the vehicle information; the statement of the risk content is entered through the microphone, and the statement of the risk content includes a statement of the insurance party and the insured person And the content of the conversation.
  • the remote insurance and insurance service platform includes: a vehicle information management system, a vehicle insurance information inquiry system, a vehicle insurance risk record system, and the vehicle information management system, which is used for vehicle information. Enrollment inquiry, information encryption and writing of the vehicle information verification module; the vehicle insurance information inquiry system is configured to acquire vehicle insurance information recorded by the insurance company; and the vehicle insurance risk record system is configured to store the data Package; record and inquire about the risk record of accident vehicles.
  • the remote insurance and insurance service platform may be disposed at an insurance company, and the remote insurance and insurance service platform is connected to the smart device through a mobile communication network.
  • the vehicle information verification module is installed on the vehicle, and the vehicle information verification module includes a single chip microcomputer, a storage module, a wireless communication module, a USB connection module, and a power supply module, which are connected by a circuit.
  • the vehicle information such as the license plate number information, the frame number, the engine number, and the owner information is encrypted and written into the storage module through the USB connection module; when the vehicle is out of danger, the smart device is enabled, and the smart device connects the vehicle through wifi or Bluetooth.
  • An information verification module and reading encrypted vehicle information recorded in the vehicle information verification module; photographing an accident scene, a photo of the damage situation or/and a video through the camera; recording a statement of the risk content through the sound pickup module; obtained by the smart device Vehicle accident location and resilience time; the order of the above three processes is unrestricted and may be performed simultaneously.
  • the smart device encrypts the accident scene, the photo of the damage situation or/and the video, the recorded risk content statement, the vehicle accident location and the risk detection time into a data packet; uploads the data packet to the remote insurance and the insurance Service level Taiwan
  • the vehicle information management system and the vehicle insurance information inquiry system verify the information of the insurance vehicle, and notify the applicant that the insurance has been accepted when the verification is passed. It reports the insurance and verifies that it has not passed the notice and the insurer will not accept the insurance.
  • the vehicle insurance risk recording system stores the data packet, records the risk insurance record, and can be used for inquiry.
  • the smart device after the smart device connects to the vehicle information verification module via wifi or Bluetooth, and reads the encrypted vehicle information recorded in the vehicle information verification module, the smart device accesses the remote insurance and the insurance service.
  • the platform, the remote insurance and insurance service platform verifies whether the vehicle information belongs to the insured vehicle, and belongs to the insured vehicle to notify the insurance personnel to carry out the next operation, and does not belong to the insured vehicle to notify the insurance personnel not to accept the insurance.
  • the insurance personnel After receiving the next operation instruction, the insurance personnel continue to use the smart device to take photos and/or videos of the accident scene and damage situation through the camera; record the contents of the insurance content through the sound pickup module; the location of the vehicle accident obtained by the smart device and Risk reporting time; The order of the above three processes is unrestricted and may be carried out simultaneously.
  • the smart device encrypts the accident scene, the photo of the damage situation or/and the video, the recorded risk content statement, the vehicle accident location and the risk detection time into a data packet; uploads the data packet to the remote insurance and the insurance Service Platform.
  • the technical solution provided by the present invention can objectively and truthfully present the accident scene, the damage situation, and the statement of the contents of the report, and can confirm the true identity of the remotely-reported vehicle, and does not need the insurance company to send a person to the scene of the accident to realize the remote report.
  • Insurance, insurance business. This can save time, manpower, material resources and financial resources for insurance companies and insurance applicants, effectively reduce road congestion caused by traffic accidents, save energy consumption and protect the environment for traveling vehicles. It can form a complete case of insurance and insurance files, and improve the management quality of insurance companies.

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Abstract

A vehicle insurance service remote-handling system and method thereof, comprising: a vehicle information verification module containing vehicle information, a smart device and a remote insurance reporting and insurance handling service platform; when a vehicle has an accident, starting the smart device to read the encrypted vehicle information recorded in the vehicle information verification module; using a camera to shoot photos and/or videos of the site of the accident and damage and injuries; inputting the insurance report by a pickup module; obtaining the vehicle accident location and insurance reporting time; encrypting and packaging the photos and/or videos of the site of accident and damage and injuries, the insurance report, and the vehicle accident location and insurance reporting time into a data packet; uploading the data packet to the remote insurance reporting and insurance handling service platform; the remote insurance reporting and insurance handling service platform checks the data packet; if the data packet is verified, then informing the insured that the insurance report was accepted; and if not, then informing the insured that the insurance report was not accepted.

Description

一种远程处理车辆保险业务的系统及其方法 技术领域  System and method for remotely processing vehicle insurance business
[0001] 本发明涉及一种车辆出险时实现报险与处险的系统, 尤其是涉及一种车 辆出险时,实现远程报险、处险业务办理的系统;本发明还涉及一种车辆出险时, 实现远程处理车辆保险业务的方法。  [0001] The present invention relates to a system for realizing insurance and insurance when a vehicle is out of danger, and more particularly to a system for realizing remote insurance and insurance operations when a vehicle is out of danger; the present invention also relates to a vehicle when it is in danger , a method to remotely handle vehicle insurance business.
背景技术 Background technique
[0002] 随着汽车工业的发展, 道路资源的建设已不能跟上汽车数量的发展, 在 道路交通日益繁忙的情况下、交通事故也日益增多,保险公司和交警出险处险的 任务日益繁重,若不能及时完成报险与处险工作将会带来严重的交通拥堵、出行 车辆的能源浪费、 环境污染, 出行成本增加等弊端; 此外, 在高速公路等地也不 宜长时间保护现场,在乡村以及灾害天气, 常导致保险公司和交警不能及时到达 事故现场, 带来更多的不利影响。 随着保险业的发展, 保险市场竞争日趋激烈, 保险公司有动机通过改进服务来提高客户的满意度, 加强风险管理来提高竞争 力。 其中, 快速合理的理赔服务和有效的核保、 核赔管理是提高竞争力的关键。 若有一种采集速度快、取证能力好、可信度高、低碳环保、方便使用的理赔系统, 将会满足市场的需求。  [0002] With the development of the automobile industry, the construction of road resources can no longer keep up with the development of the number of cars. In the case of increasingly busy road traffic, traffic accidents are also increasing, and the tasks of insurance companies and traffic police are increasingly heavy. Failure to complete the insurance and insurance work in a timely manner will bring serious traffic congestion, energy waste from traveling vehicles, environmental pollution, and increased travel costs. In addition, it is not appropriate to protect the site for a long time in highways and other places. As well as the weather, it often causes insurance companies and traffic police to fail to reach the scene in time, which will bring more adverse effects. With the development of the insurance industry, the competition in the insurance market is becoming increasingly fierce. Insurance companies have an incentive to improve customer satisfaction by improving services and strengthen risk management to enhance competitiveness. Among them, fast and reasonable claims service and effective underwriting and claims management are the key to improving competitiveness. If there is a claims system with fast collection speed, good forensic ability, high credibility, low carbon environmental protection and convenient use, it will meet the market demand.
[0003] 目前, 市面上已经有一些辅助性的车辆事故远程查勘系统, 例如通过安 装在修理厂的监控设备或者利用智能手机应用软件拍摄进行报险、 处险。 然而, 这些设备不能确认报险车辆的事故时间、事故地点的真实性, 也不能准确无误地 核实报险车辆的真实身份, 且这些报险、处险方式没有形成完整的案件档案, 对 保险公司来说, 存在经营风险, 保险公司从维护自身的合法权益, 降低经营风险 出发, 该类远程报险与处险系统未能得到市场的认可。  [0003] At present, there are some auxiliary vehicle accident remote inspection systems on the market, for example, by installing surveillance equipment in a repair shop or using smart phone application software for shooting and insurance. However, these equipments cannot confirm the accident time of the retired vehicles and the authenticity of the accident location, nor can they verify the true identity of the retired vehicles accurately, and these insurance and insurance methods do not form a complete case file. In terms of operational risks, insurance companies have not been recognized by the market for maintaining their own legitimate rights and interests and reducing operational risks.
[0004] 中国专利公开号 CN101303761A,发明名称为《一种手机拍摄并上传取证 照片或视频的车险理赔集成系统》的专利, 公开了一种采用手机实时拍照或拍摄 视频, 同时把拍摄取证信息嵌入照片或视频中, 并实时上传到服务器图库, 来受 理车险理赔的方法, 即: 在车辆事故现场, 车主或理赔员通过手机实时拍摄事故 照片或视频, 同时自动在照片或视频中嵌入拍摄时间、 取证信息 (包括: 手机可 取到的基站信息、 GPS手机的 GPS信息、 手机无线连接的 MAC地址、 拍摄设 备信息以及报警号)和校验码, 同时实时上传到远程服务器图库中, 由定损员根 据上传的照片或视频进行车险定损理赔处理。本发明基于以上拍摄方法提出一种 车险理赔集成方法, 即: 通过以上方法将车主、 呼叫中心、 理赔员、 调度员、 定 损员、理算员和核赔员进行业务集成, 形成报案、调度和理赔一体化处理的车险 理赔综合流程。 [0004] Chinese Patent Publication No. CN101303761A, the invention entitled "A Mobile Phone Shooting and Uploading a Licensed Photo or Video Car Insurance Claims Integration System" patent, discloses a real-time photo taking or shooting video using a mobile phone, and embedding the forensic information at the same time. In the photo or video, and upload it to the server gallery in real time, to accept the car insurance claims, ie: At the scene of the vehicle accident, the owner or the claim adjuster shoots the accident in real time through the mobile phone. Photo or video, and automatically embed shooting time and forensic information in photos or videos (including: base station information available for mobile phones, GPS information of GPS mobile phones, MAC address of mobile phone wireless connection, shooting device information, and alarm number) and verification The code is simultaneously uploaded to the remote server gallery in real time, and the fixed risk is processed by the loss-receiving person according to the uploaded photo or video. The invention proposes an integrated method of vehicle insurance claims based on the above shooting method, that is, the vehicle owner, the call center, the claim adjuster, the dispatcher, the loss-reducing staff, the adjuster and the nuclear indemnity are integrated into the business by the above method to form a report and schedule. The comprehensive process of auto insurance claims processing integrated with claims.
[0005] CN101303761A公开的技术方案, 虽然可以确认报警地, 也可即时拍摄事 故照片或视频并上传到保险公司的服务器中,但仍无法确认车辆的真实信息,保 险公司仍有较高的经营风险。  [0005] The technical solution disclosed in CN101303761A, although the alarm ground can be confirmed, the accident photo or video can be immediately taken and uploaded to the server of the insurance company, but the real information of the vehicle cannot be confirmed, and the insurance company still has high operational risk. .
[0006] 中国专利公开号 CN101546416A,发明名称为《一种远程处理汽车保险业 务的方法及其系统》 公开了一种基于移动通信系统远程处理汽车保险业务的方 法, 包括下列步骤: 移动通信系统使用便携式移动通信设备, 利用通信系统的信 息格式通过输入客户信息来远程实现车辆的车险承保业务,并存储或输出承保信 息;  [0006] Chinese Patent Publication No. CN101546416A, entitled "A Method and System for Remotely Processing Auto Insurance Business" discloses a method for remotely processing an automobile insurance service based on a mobile communication system, comprising the following steps: use of a mobile communication system The portable mobile communication device uses the information format of the communication system to remotely realize the vehicle insurance underwriting service of the vehicle by inputting the customer information, and stores or outputs the underwriting information;
在车辆出险的情况下,移动通信系统使用便携式移动通信设备,利用通信系统的 信息格式基于承保信息通过输入客户出险信息自动引导交互快速完成车险报案, 并存储或输出车险报案信息; In the case of a vehicle out of danger, the mobile communication system uses the portable mobile communication device to automatically complete the vehicle insurance report by inputting the customer risk information based on the underwriting information by using the information format of the communication system, and stores or outputs the vehicle insurance report information;
基于承保信息和车险报案信息,通过使用便携式移动通信设备采集现场图像信息 和相关车险事故信息远程完成车险事故现场及车辆查勘,并存储或输出车险事故 现场及车辆查勘信息; 以及基于承保信息、车险报案信息和车险事故现场及车辆 查勘信息, 远程移动完成车险定损, 并生成车险定损信息, 将该车定损信息发送 到维修车间或相关的部门。 Based on underwriting information and vehicle insurance report information, remotely complete vehicle accident scenes and vehicle surveys by using live mobile communication equipment to collect live image information and related vehicle accident information, and store or output vehicle accident scenes and vehicle survey information; and based on underwriting information and vehicle insurance Report information and vehicle accident site and vehicle survey information, remotely move to complete the car insurance damage, and generate car insurance damage information, the car damage information is sent to the repair shop or related departments.
[0007] CN101546416A还公开了一种基于移动通信系统远程处理汽车保险业务 的系统, 包括下列模块:  [0007] CN101546416A also discloses a system for remotely processing an automobile insurance service based on a mobile communication system, comprising the following modules:
移动远程承保业务处理模块, 使用便携式移动通信设备,利用通信系统的信息格 式通过输入客户信息来远程实现车辆的车险承保业务, 并存储或输出承保信息; 短 (彩)信车险快速报案、 接报案处理模块, 在车辆出险的情况下, 利用通信系统 的信息格式使用便携式移动通信设备,基于承保信息通过输入客户出险信息自动 引导交互快速完成车险报案, 并存储或输出车险报案信息; Mobile remote underwriting service processing module, using portable mobile communication equipment, using the information format of the communication system to remotely realize the vehicle insurance underwriting business by inputting customer information, and storing or outputting underwriting information; short (color) letter car insurance fast report, receiving report The processing module uses the portable mobile communication device in the information format of the communication system when the vehicle is in danger, and automatically inputs the customer risk information based on the underwriting information Guide the interaction to quickly complete the auto insurance report, and store or output the auto insurance report information;
移动远程处理案件查勘业务模块, 基于承保信息和车险报案信息, 通过使用便 携式移动通信设备输入现场图像信息和相关信息远程完成车险事故现场及车辆 查勘, 并存储或输出车险事故现场及车辆查勘信息; The mobile remote processing case investigation service module, based on the underwriting information and the vehicle insurance report information, remotely completes the vehicle accident scene and vehicle survey by inputting the live image information and related information by using the portable mobile communication device, and stores or outputs the vehicle accident scene and the vehicle survey information;
移动远程处理定损业务模块,基于承保信息、车险报案信息和车险事故现场及车 辆查勘信息, 远程移动完成车险定损, 并生成车险定损信息, 将该车险定损信息 发送到维修车间或相关的部门。 Mobile remote processing fixed loss business module, based on underwriting information, vehicle insurance report information and vehicle accident scene and vehicle survey information, remotely move to complete the car insurance damage, and generate car insurance damage information, send the car insurance damage information to the repair workshop or related Department.
[0008] CN101546416A公开的技术方案仍无法确认车辆的真实信息, 无法保证信 息的全面性和准确性, 受道德水平影响极大, 保险公司仍有较高的经营风险。 发明内容  [0008] The technical solution disclosed in CN101546416A still cannot confirm the real information of the vehicle, cannot guarantee the comprehensiveness and accuracy of the information, and is greatly affected by the moral level, and the insurance company still has high operational risk. Summary of the invention
[0009] 为了克服现有技术的不足, 本发明的目的在于: 提供一种远程处理车辆 保险业务的系统及其方法。可以克服现有技术带来的缺陷, 以实现车辆发生事故 时能远程、 可靠、 高效、 及时、 低碳环保地完成报险、 处险业务的办理。  In order to overcome the deficiencies of the prior art, it is an object of the present invention to provide a system and method for remotely processing a vehicle insurance service. It can overcome the shortcomings brought by the prior art, so as to realize the handling of the insurance and insurance business in remote, reliable, efficient, timely and low-carbon environment when the vehicle is in an accident.
[0010] 为了解决前述技术问题, 根据本发明的一个方面, 提供的远程处理车辆 保险业务的系统, 至少具有安装于车辆内的车辆信息验证模块; 可移动的智能设 备; 远程报险与处险服务平台; [0010] In order to solve the aforementioned technical problem, according to an aspect of the present invention, a system for remotely processing a vehicle insurance service includes at least a vehicle information verification module installed in a vehicle; a movable smart device; remote insurance and insurance Service Platform;
所述车辆信息验证模块至少包括: 单片机、 存储模块、 无线通讯模块、 USB 连 接模块和电源模块, 它们之间通过电路连接, 至少包括车架编号、 发动机编号、 车主信息的车辆信息加密后通过所述 USB连接模块写入存储模块中; 所述智能设备至少具有处理芯片、 存储模块、 摄像头、 拾音模块、 蜂窝移动通信 模块、 与所述车辆信息验证模块连接的无线通讯模块, 具有摄像、 拍照、 录音、 定位、 移动互联网、 无线通讯、 数据加密打包功能, 并写入了相关功能的操作程 序; The vehicle information verification module at least includes: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module and a power supply module, which are connected by a circuit, and at least a vehicle information including a frame number, an engine number, and a vehicle owner information is encrypted and passed through The USB connection module is written into the storage module; the smart device has at least a processing chip, a storage module, a camera, a sound collection module, a cellular mobile communication module, and a wireless communication module connected to the vehicle information verification module, and has a camera and a camera. , recording, positioning, mobile internet, wireless communication, data encryption and packaging functions, and written operating procedures for related functions;
所述远程报险与处险服务平台包括:车辆信息管理系统、车辆投保信息查询系统; 所述车辆信息管理系统,用于车辆信息的录入查询、车辆信息验证模块的信息加 密和写入;所述车辆投保信息查询系统,用于获取保险公司记录的车辆投保信息。 The remote insurance and insurance service platform includes: a vehicle information management system and a vehicle insurance information inquiry system; the vehicle information management system is used for the vehicle information input query and the vehicle information verification module information encryption and writing; The vehicle insurance information inquiry system is used to obtain vehicle insurance information recorded by an insurance company.
[0011] 所述定位包括通过蜂窝移动通信模块对事故地点进行定位和获得报险时 间。 改进方案中还通过卫星定位系统对事故地点进行定位和获得报险时间。 [0011] The locating includes locating an accident location and obtaining a time to report through the cellular mobile communication module. In the improvement plan, the location of the accident is also located and the time of the insurance is obtained through the satellite positioning system.
[0012] 作为本发明提供的远程处理车辆保险业务的系统的优选方案之一, 本发 明提供的远程处理车辆保险业务的系统,所述存储模块为闪存或 EEPROM芯片。 [0012] As one of the preferred solutions of the system for remotely processing a vehicle insurance service provided by the present invention, the present invention A system for remotely processing a vehicle insurance service, the memory module being a flash memory or an EEPROM chip.
[0013] 作为本发明提供的远程处理车辆保险业务的系统的优选方案之二, 本发 明提供的远程处理车辆保险业务的系统, 所述存储模块内置于所述单片机中。 [0013] As a second preferred embodiment of the system for remotely processing a vehicle insurance service provided by the present invention, the system for remotely processing a vehicle insurance service provided by the present invention is built in the single chip microcomputer.
[0014] 作为本发明提供的远程处理车辆保险业务的系统的优选方案之三, 本发 明提供的远程处理车辆保险业务的系统, 所述无线通讯模块为蓝牙设备或 wifi 设备。 [0014] As a third preferred embodiment of the system for remotely processing a vehicle insurance service provided by the present invention, the system for remotely processing a vehicle insurance service provided by the present invention is a Bluetooth device or a wifi device.
[0015] 作为本发明提供的远程处理车辆保险业务的系统的进一步改进方案之 一,本发明提供的远程处理车辆保险业务的系统,所述车辆信息还包括车牌号码 信息。  [0015] As one of the further improvements of the system for remotely processing a vehicle insurance service provided by the present invention, the present invention provides a system for remotely processing a vehicle insurance service, the vehicle information further including license plate number information.
[0016] 作为本发明提供的远程处理车辆保险业务的系统的进一步改进方案之 二,本发明提供的远程处理车辆保险业务的系统,所述智能设备还具有卫星定位 模块。  [0016] As a further improvement of the system for remotely processing a vehicle insurance service provided by the present invention, the present invention provides a system for remotely processing a vehicle insurance service, the smart device further having a satellite positioning module.
[0017] 作为本发明提供的远程处理车辆保险业务的系统的进一步改进方案之 三,本发明提供的远程处理车辆保险业务的系统,所述远程报险与处险服务平台 还包括车辆出险处险记录系统,所述车辆出险处险记录系统,用于存贮所述数据 包; 记录和查询事故车辆的出险处险记录。  [0017] As a further improvement of the system for remotely processing a vehicle insurance service provided by the present invention, the system for remotely processing a vehicle insurance service provided by the present invention, the remote insurance and insurance service platform further includes a vehicle insurance risk insurance a recording system, the vehicle insurance risk recording system for storing the data packet; recording and querying an accident risk record of the accident vehicle.
[0018] 为了解决前述技术问题, 根据本发明的一个方面, 提供的远程处理车辆 保险业务的方法, 包括以下步骤:  In order to solve the aforementioned technical problems, according to an aspect of the present invention, a method for remotely processing a vehicle insurance service includes the following steps:
将车辆信息验证模块安装在车辆上, 所述车辆信息验证模块至少包括: 单片机、 存储模块、 无线通讯模块、 USB连接模块和电源模块, 它们之间通过电路连接, 至少包括车架编号、 发动机编号、 车主信息的车辆信息加密后通过所述 USB连 接模块写入存储模块中; The vehicle information verification module is installed on the vehicle, and the vehicle information verification module comprises at least: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module and a power supply module, which are connected by a circuit, and at least include a frame number and an engine number. The vehicle information of the vehicle owner information is encrypted and written into the storage module through the USB connection module;
当车辆出险时, 启用后述智能设备的操作程序,所述智能设备的操作程序包括通 过无线通讯读取所述车辆信息验证模块中记录的加密车辆信息;通过摄像头拍摄 事故现场、 损伤情况的照片或 /和视频; 通过拾音模块录入报险内容的陈述; 智 能设备获得的车辆事故位置和报险时间; 所述智能设备将事故现场、损伤情况的 照片或 /和视频, 录入的报险内容陈述, 车辆事故位置和报险时间加密打包成数 据包; 将所述数据包上传到后述远程报险与处险服务平台; When the vehicle is out of danger, an operation program of the smart device described later is enabled, and the operating program of the smart device includes reading the encrypted vehicle information recorded in the vehicle information verification module by wireless communication; and photographing the accident scene and the damage situation through the camera Or / and video; a statement of the contents of the insurance through the sound collection module; the location of the vehicle accident and the time of the insurance obtained by the smart device; the content of the accident that the smart device enters the accident scene, the photo of the damage situation, and/or the video State that the vehicle accident location and the time of the insurance are encrypted and packaged into data packets; the data package is uploaded to a remote insurance and insurance service platform described later;
所述智能设备至少具有处理芯片、 存储模块、 摄像头、 拾音模块、 蜂窝移动通信 模块、 与所述车辆信息验证模块连接的无线通讯模块, 至少具有摄像、 拍照、 录 音、 定位、 移动互联网、 无线通讯、 数据加密打包功能, 并写入了相关功能的操 作程序; The smart device has at least a processing chip, a storage module, a camera, a sound pickup module, and a cellular mobile communication The module and the wireless communication module connected to the vehicle information verification module have at least an image capturing, photographing, recording, positioning, mobile internet, wireless communication, data encryption and packaging function, and an operation program for writing related functions;
所述远程报险与处险服务平台包括:车辆信息管理系统、车辆投保信息查询系统; 所述车辆信息管理系统,用于车辆信息的录入查询、车辆信息验证模块的信息加 密和写入;所述车辆投保信息查询系统,用于获取保险公司记录的车辆投保信息; 所述远程报险与处险服务平台收到所述数据包后,所述车辆信息管理系统、车辆 投保信息查询系统对报险车辆信息进行核实,核实通过时通知报险人已受理其报 险, 核实未通过通知报险人不予受理其报险。 The remote insurance and insurance service platform includes: a vehicle information management system and a vehicle insurance information inquiry system; the vehicle information management system is used for the vehicle information input query and the vehicle information verification module information encryption and writing; The vehicle insurance information inquiry system is configured to obtain vehicle insurance information recorded by an insurance company; after the remote insurance and danger service platform receives the data package, the vehicle information management system and the vehicle insurance information inquiry system report The insurance vehicle information is verified. When the verification is passed, the insurer has been notified that he has accepted the insurance and verified that the insurer has not accepted the insurance.
[0019] 作为本发明的实施例, 所述智能设备可以在安卓智能手机、 Iph0ne、 Windows Phone智能手机、 安卓平板电脑、 IPAD等设备上写入所述相关操作功 能的操作程序。 [0019] As an embodiment of the present invention, the intelligent device of the operating program can be written in the relevant operating functions Andrews smart phones, Iph 0 ne, Windows Phone smart phones, tablet PCs Andrews, IPAD and other equipment.
[0020] 作为本发明提供的远程处理车辆保险业务的方法的优选方案之一, 本发 明提供的远程处理车辆保险业务的方法,所述事故时间为卫星定位系统获得的时 间或移动网络提供的时间。  [0020] As one of the preferred embodiments of the method for remotely processing a vehicle insurance service provided by the present invention, the present invention provides a method for remotely processing a vehicle insurance service, wherein the accident time is a time obtained by a satellite positioning system or a time provided by a mobile network. .
[0021] 作为本发明提供的远程处理车辆保险业务的方法的优选方案之二, 本发 明提供的远程处理车辆保险业务的方法,所述事故地点为卫星定位系统获得的地 点或移动网络定位的地点。  [0021] As a second preferred method for remotely processing a vehicle insurance service provided by the present invention, the present invention provides a method for remotely processing a vehicle insurance service, where the accident location is a location obtained by a satellite positioning system or a location of a mobile network location. .
[0022] 作为本发明提供的远程处理车辆保险业务的方法的进一步改进方案之 一,本发明提供的远程处理车辆保险业务的方法,所述智能设备读取所述车辆信 息验证模块中记录的加密车辆信息后; 访问远程报险与处险服务平台,远程报险 与处险服务平台核实所述车辆信息是否属于投保车辆,属于投保车辆通知报险人 员进行下一步操作, 不属于投保车辆通知报险人员不予受理其报险。  [0022] As one of the further improvements of the method for remotely processing a vehicle insurance service provided by the present invention, the present invention provides a method for remotely processing a vehicle insurance service, wherein the smart device reads an encryption recorded in the vehicle information verification module After the vehicle information; access the remote insurance and insurance service platform, the remote insurance and insurance service platform verifies whether the vehicle information belongs to the insured vehicle, and belongs to the insured vehicle to notify the insurance personnel to carry out the next operation, not belonging to the insured vehicle notice Insurance personnel will not accept their insurance.
[0023] 作为本发明提供的远程处理车辆保险业务的方法的进一步改进方案之 二,本发明提供的远程处理车辆保险业务的方法,所述远程报险与处险服务平台 还包括车辆出险处险记录系统,所述车辆出险处险记录系统,用于存贮所述数据 包; 记录和查询事故车辆的出险处险记录。 [0023] As a further improvement of the method for remotely processing a vehicle insurance service provided by the present invention, the method for remotely processing a vehicle insurance service provided by the present invention, the remote insurance and insurance service platform further includes a vehicle insurance risk insurance a recording system, the vehicle insurance risk recording system for storing the data packet; recording and querying an accident risk record of the accident vehicle.
[0024] 作为本发明提供的远程处理车辆保险业务的方法的进一步改进方案之 三,本发明提供的远程处理车辆保险业务的方法,所述车辆信息还包括车牌号码 信息。 [0024] As a third modification of the method for remotely processing a vehicle insurance service provided by the present invention, the present invention provides a method for remotely processing a vehicle insurance service, wherein the vehicle information further includes a license plate number. Information.
[0025] 作为本发明的实施例, 所述智能设备具有以下功能: 车辆信息读取功能、 摄像、 拍照功能、 位置和时间定位功能、 语音录入功能、 数据加密打包功能、 数 据上传功能。所述车辆信息读取功能,用于通过无线通讯读取车辆信息验证模块 中记录的加密车辆信息; 所述摄像、拍照功能, 用于调用智能设备上的摄像头拍 摄事故现场、 损伤情况的视频或 /和照片; 所述位置和时间定位功能, 用于确定 车辆事故位置和报险时间; 所述语音录入功能,用于调用智能设备上的拾音模块 录入报险内容的陈述; 所述数据加密打包功能, 用于将拍摄到的事故现场、损伤 情况的照片或 /和视频、 报险内容的陈述、 车辆信息、 车辆事故位置和报险时间 等信息加密打包成数据包, 防止数据被篡改; 所述数据上传功能, 用于将所述数 据包通过上传到远程报险与处险服务平台。  [0025] As an embodiment of the present invention, the smart device has the following functions: a vehicle information reading function, a camera, a camera function, a position and time positioning function, a voice input function, a data encryption package function, and a data upload function. The vehicle information reading function is configured to read the encrypted vehicle information recorded in the vehicle information verification module by wireless communication; the camera and the photographing function are used to call a camera on the smart device to capture a video of an accident scene or a damage situation or And a photo positioning function, configured to determine a vehicle accident location and a risk detection time; the voice input function is configured to invoke a statement of the sound collection module on the smart device to enter the risk content; the data encryption The packaging function is used to encrypt and capture information such as the scene of the accident, the photo or video of the damage situation, the statement of the risk report, the vehicle information, the location of the vehicle accident and the time of the insurance to be packaged into data packets to prevent the data from being tampered with; The data uploading function is configured to upload the data packet to a remote insurance and insurance service platform.
[0026] 作为本发明的实施例, 本发明中所述加密打包采用 ISO/IEC 18033-3中指 定的分组加密算法或非对称加密算法来进行加密打包,并通过散列算法来确保数 据包从采集到网络接收的唯一真实性。 也可采用其它加密打包方式。  [0026] As an embodiment of the present invention, the encryption and packaging in the present invention adopts a packet encryption algorithm or an asymmetric encryption algorithm specified in ISO/IEC 18033-3 for encryption and packaging, and ensures a data packet from a hash algorithm. Collect the only authenticity received by the network. Other encryption packaging methods can also be used.
[0027] 本领域技术人员认为不冲突的情况下, 本发明的优选方案或改进方案可 单独或组合实施。  [0027] In the case where the person skilled in the art believes that there is no conflict, the preferred embodiments or the improvements of the invention can be implemented individually or in combination.
[0028] 有益效果: 本发明提供的技术方案, 当车辆发生事故时, 启用智能设备, 所述智能设备读取所述车辆信息验证模块记录的加密车辆信息;通过摄像头拍摄 事故现场、 损伤情况的照片或 /和视频; 通过拾音模块录入报险内容的陈述; 智 能设备获得的车辆事故位置和报险时间; 所述智能设备将事故现场、损伤情况的 照片或 /和视频, 录入的报险内容陈述, 车辆事故位置和报险时间加密打包成数 据包; 将所述数据包上传到后述远程报险与处险服务平台。 因采用加密技术, 能 确保报险车辆事故位置和报险时间、 事故车辆信息、 事故现场的视频或 /和照片 等信息客观真实,实现保险公司不用派出险服务人员到事故现场即可远程完成处 险工作, 为保险公司及投保人节约时间、 人力、 物力、 财力, 有效减少交通事故 造成的道路堵塞及出行车辆的能源浪费、对环境的污染,并且能形成完整的报险、 处险电子档案, 提高保险公司的管理质效。  [0028] Advantageous Effects: According to the technical solution provided by the present invention, when an accident occurs in a vehicle, the smart device is enabled, and the smart device reads the encrypted vehicle information recorded by the vehicle information verification module; and the accident scene and the damage situation are captured by the camera. Photo or / and video; a statement of the contents of the insurance through the sound collection module; the location of the vehicle accident and the time of the insurance obtained by the smart device; the smart device records the accident scene, the photo of the damage situation or / and the video The content statement, the vehicle accident location and the insurance time are encrypted and packaged into data packets; the data package is uploaded to the remote insurance and insurance service platform described later. Due to the use of encryption technology, it can ensure that the location of the accident vehicle and the time of the insurance, the information of the accident vehicle, the video or/and the photo of the accident scene are objective and true, so that the insurance company can remotely complete the service without sending the insurance service personnel to the scene of the accident. Insurance work, saving time, manpower, material resources and financial resources for insurance companies and policyholders, effectively reducing road congestion caused by traffic accidents, energy waste of traveling vehicles, pollution to the environment, and forming a complete electronic file for insurance and insurance Improve the management quality of insurance companies.
[0029] 附图说明 BRIEF DESCRIPTION OF THE DRAWINGS
附图用来提供对本发明的进一步理解, 构成本申请的一部分,本发明的示意性实 施例及其说明用于解释本发明, 并不构成对本发明的不当限定。 在附图中: 图 1为实施例远程处理车辆保险业务的系统构成示意图; The accompanying drawings are included to provide a further understanding of the invention The examples and the description thereof are intended to explain the present invention and are not intended to limit the invention. In the drawings: FIG. 1 is a schematic diagram of a system configuration for remotely processing a vehicle insurance service according to an embodiment;
图 2为实施例车辆出险时实现远程报险与处险流程图。 FIG. 2 is a flow chart of realizing remote insurance and risk detection when the vehicle is out of danger in the embodiment.
具体实施方式 detailed description
[0030] 如图 1所示, 实施例远程处理车辆保险业务的系统, 具有安装于车辆内 的车辆信息验证模块; 可移动的智能设备; 远程报险与处险服务平台。  [0030] As shown in FIG. 1, an embodiment of a system for remotely processing a vehicle insurance service has a vehicle information verification module installed in a vehicle; a movable smart device; and a remote insurance and insurance service platform.
[0031] 如图 1 所示, 所述车辆信息验证模块包括: 单片机、 存储模块、 无线通 讯模块、 USB 连接模块和电源模块, 它们之间通过电路连接。 包括车辆车架编 号、 发动机编号、 车主信息等车辆信息通过 USB连接模块写入存储模块中, 车 辆上牌后, 还包括将车牌号码信息也写入存储模块中; 所述单片机, 选用工业用 单片机, 用于车辆信息的加密、 存储、 通讯等相关程序的运行计算; 所述存储模 块, 为工业用闪存、 EEPROM 芯片或内置于单片机中, 工业用闪存、 EEPROM 芯片通过电路与单片机连接,存储模块用于存储加密后的车辆信息; 所述无线通 讯模块为蓝牙设备或 wifi 设备, 用于和智能设备进行通讯, 接收智能设备请求 和发送车辆信息给智能设备; 所述 USB连接模块, 具有 USB接口和 USB芯片, 其中 USB芯片可内置于单片机中,计算机通过 USB接口将加密后的车辆信息写 入车辆信息验证模块的存储模块中; 所述电源模块, 用于将电池、车辆电源或其 它电源电压转换为所述车辆信息验证模块匹配的电压,并实现为车辆信息验证模 块供电。 [0031] As shown in FIG. 1, the vehicle information verification module includes: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module, and a power supply module, which are connected by a circuit. The vehicle information including the vehicle frame number, the engine number, the owner information, and the like is written into the storage module through the USB connection module. After the vehicle is branded, the vehicle license number information is also written into the storage module; the single-chip microcomputer selects an industrial single-chip microcomputer. It is used for operation calculation of encryption, storage, communication and other related programs of vehicle information; the storage module is for industrial flash memory, EEPROM chip or built in single-chip microcomputer, industrial flash memory, EEPROM chip is connected with single-chip through circuit, storage module And storing the encrypted vehicle information; the wireless communication module is a Bluetooth device or a wifi device, configured to communicate with the smart device, receive the smart device request and send the vehicle information to the smart device; the USB connection module has a USB interface and The USB chip, wherein the USB chip can be built in the single chip microcomputer, the computer writes the encrypted vehicle information into the storage module of the vehicle information verification module through the USB interface; the power supply module is used to convert the battery, the vehicle power supply or other power supply voltage For the vehicle letter Voltage matching authentication module, and the power feeding to the vehicle to verify the module.
[0032] 作为本发明的一个实施例, 单片机选用 LPC1752 , 存储模块集成在 LPC 1752中的 flash,无线通讯模块选用蓝牙芯片 BC417143B-IQN-E4,通过电路 连接于单片机 LPC1752的 UART接口,电源模块采用普通工业用电源转换电路, 将 24V〜3.3V电源转换为车辆信息验证模块使用的 3.3V电源; USB连接模块使 用集成在 LPC1752内部的 USB通讯模块。  [0032] As an embodiment of the present invention, the single chip selects the LPC1752, the storage module is integrated in the flash of the LPC 1752, the wireless communication module selects the bluetooth chip BC417143B-IQN-E4, and is connected to the UART interface of the single chip LPC1752 through a circuit, and the power module is adopted. The general industrial power conversion circuit converts the 24V~3.3V power supply into a 3.3V power supply used by the vehicle information verification module; the USB connection module uses a USB communication module integrated in the LPC1752.
[0033] 如图 1 所示, 所述智能设备具有处理芯片、 存储模块、 摄像头、 拾音模 块、蜂窝移动通信模块、 与所述车辆信息验证模块连接的无线通讯模块, 具有摄 像、 拍照、 录音、 定位、 移动互联网、 无线通讯、 数据加密打包功能, 并在所述 存储芯片上写入了相关功能的操作程序。在其它实施例中,所述智能设备还具有 卫星定位模块, 通过卫星定位系统获得时间和定位地点。 [0034] 所述智能设备具有以下功能: 车辆信息读取功能、 摄像、 拍照功能、 位 置和时间定位功能、 语音录入功能、 数据加密打包功能、 数据上传功能。 所述车 辆信息读取功能, 用于通过无线通讯读取车辆信息验证模块中记录的车辆信息; 所述摄像、拍照功能, 用于调用智能设备上的摄像头拍摄事故现场、损伤情况的 视频或 /和照片; 所述位置和时间定位功能, 用于确定车辆事故位置和报险时间; 所述语音录入功能,用于调用智能设备上的拾音模块录入报险内容的陈述; 所述 数据加密打包功能, 用于将拍摄到的事故现场、 损伤情况的照片或 /和视频、 报 险内容的陈述、 车辆信息、 车辆事故位置和报险时间等信息加密打包成数据包, 防止数据被篡改; 所述数据上传功能,用于将所述数据包通过上传到远程报险与 处险服务平台。 在实施例中, 智能设备通过 wifi 或蓝牙与所述车辆信息验证模 块连接, 读取车辆信息; 通过麦克风录入报险内容的陈述, 报险内容的陈述包括 报险方和处险方人员的陈述及对话内容。 [0033] As shown in FIG. 1 , the smart device has a processing chip, a storage module, a camera, a sound collection module, a cellular mobile communication module, and a wireless communication module connected to the vehicle information verification module, and has a camera, a photo, and a recording. , positioning, mobile internet, wireless communication, data encryption and packaging functions, and an operation program for writing related functions on the memory chip. In other embodiments, the smart device also has a satellite positioning module that obtains time and location by satellite positioning system. [0034] The smart device has the following functions: a vehicle information reading function, a camera, a camera function, a position and time positioning function, a voice input function, a data encryption package function, and a data upload function. The vehicle information reading function is configured to read vehicle information recorded in the vehicle information verification module by wireless communication; the camera and camera function is used to call a camera on the smart device to capture a video of an accident scene or a damage situation or/ And a photo positioning function, configured to determine a vehicle accident location and a risk detection time; the voice entry function is configured to invoke a statement of the sound collection module on the smart device to enter the risk report content; Function, used to encrypt and photograph the captured scene of the accident, the photo or video of the damage situation, the statement of the risk report, the vehicle information, the location of the vehicle accident and the time of the insurance to be packaged into data packets to prevent the data from being tampered with; The data uploading function is used to upload the data packet to the remote insurance and insurance service platform. In an embodiment, the smart device is connected to the vehicle information verification module via wifi or Bluetooth to read the vehicle information; the statement of the risk content is entered through the microphone, and the statement of the risk content includes a statement of the insurance party and the insured person And the content of the conversation.
[0035] 如图 1 所示, 所述远程报险与处险服务平台包括: 车辆信息管理系统、 车辆投保信息查询系统、车辆出险处险记录系统, 所述车辆信息管理系统, 用于 车辆信息的录入查询、车辆信息验证模块的信息加密和写入; 所述车辆投保信息 查询系统,用于获取保险公司记录的车辆投保信息;所述车辆出险处险记录系统, 用于存贮所述数据包; 记录和查询事故车辆的出险处险记录。  [0035] As shown in FIG. 1, the remote insurance and insurance service platform includes: a vehicle information management system, a vehicle insurance information inquiry system, a vehicle insurance risk record system, and the vehicle information management system, which is used for vehicle information. Enrollment inquiry, information encryption and writing of the vehicle information verification module; the vehicle insurance information inquiry system is configured to acquire vehicle insurance information recorded by the insurance company; and the vehicle insurance risk record system is configured to store the data Package; record and inquire about the risk record of accident vehicles.
[0036] 远程报险与处险服务平台可设置在保险公司, 所述远程报险与处险服务 平台通过移动通信网络与所述智能设备连接。 [0036] The remote insurance and insurance service platform may be disposed at an insurance company, and the remote insurance and insurance service platform is connected to the smart device through a mobile communication network.
[0037] 如图 2所示, 将车辆信息验证模块安装在车辆上, 车辆信息验证模块包 括单片机、 存储模块、 无线通讯模块、 USB 连接模块和电源模块, 它们之间通 过电路连接。 将车牌号码信息、 车架编号、 发动机编号、 车主信息等车辆信息加 密后通过所述 USB连接模块写入存储模块中; 当车辆出险时, 启用智能设备, 所述智能设备通过 wifi 或蓝牙连接车辆信息验证模块, 并读取所述车辆信息验 证模块中记录的加密车辆信息; 通过摄像头拍摄事故现场、 损伤情况的照片或 / 和视频; 通过拾音模块录入报险内容的陈述; 智能设备获得的车辆事故位置和报 险时间; 上述三个过程的顺序是不受限制的, 并且有可能同时进行。所述智能设 备将事故现场、 损伤情况的照片或 /和视频, 录入的报险内容陈述, 车辆事故位 置和报险时间加密打包成数据包; 将所述数据包上传到远程报险与处险服务平 台 [0037] As shown in FIG. 2, the vehicle information verification module is installed on the vehicle, and the vehicle information verification module includes a single chip microcomputer, a storage module, a wireless communication module, a USB connection module, and a power supply module, which are connected by a circuit. The vehicle information such as the license plate number information, the frame number, the engine number, and the owner information is encrypted and written into the storage module through the USB connection module; when the vehicle is out of danger, the smart device is enabled, and the smart device connects the vehicle through wifi or Bluetooth. An information verification module, and reading encrypted vehicle information recorded in the vehicle information verification module; photographing an accident scene, a photo of the damage situation or/and a video through the camera; recording a statement of the risk content through the sound pickup module; obtained by the smart device Vehicle accident location and resilience time; the order of the above three processes is unrestricted and may be performed simultaneously. The smart device encrypts the accident scene, the photo of the damage situation or/and the video, the recorded risk content statement, the vehicle accident location and the risk detection time into a data packet; uploads the data packet to the remote insurance and the insurance Service level Taiwan
[0038] 所述远程报险与处险服务平台收到所述数据包后, 所述车辆信息管理系 统、车辆投保信息查询系统对报险车辆信息进行核实, 核实通过时通知报险人已 受理其报险, 核实未通过通知报险人不予受理其报险。所述车辆出险处险记录系 统, 存贮所述数据包, 记录出险处险记录, 并能供查询。  [0038] After the remote insurance and insurance service platform receives the data package, the vehicle information management system and the vehicle insurance information inquiry system verify the information of the insurance vehicle, and notify the applicant that the insurance has been accepted when the verification is passed. It reports the insurance and verifies that it has not passed the notice and the insurer will not accept the insurance. The vehicle insurance risk recording system stores the data packet, records the risk insurance record, and can be used for inquiry.
[0039] 在其它实施例中, 所述智能设备通过 wifi或蓝牙连接车辆信息验证模块, 并读取所述车辆信息验证模块中记录的加密车辆信息后,智能设备访问远程报险 与处险服务平台, 远程报险与处险服务平台核实所述车辆信息是否属于投保车 辆, 属于投保车辆通知报险人员进行下一步操作, 不属于投保车辆通知报险人员 不予受理其报险。报险人员收到下一步操作指令后, 继续使用智能设备, 通过摄 像头拍摄事故现场、 损伤情况的照片或 /和视频; 通过拾音模块录入报险内容的 陈述; 智能设备获得的车辆事故位置和报险时间; 上述三个过程的顺序是不受限 制的, 并且有可能同时进行。 所述智能设备将事故现场、 损伤情况的照片或 /和 视频, 录入的报险内容陈述, 车辆事故位置和报险时间加密打包成数据包; 将所 述数据包上传到远程报险与处险服务平台。  [0039] In other embodiments, after the smart device connects to the vehicle information verification module via wifi or Bluetooth, and reads the encrypted vehicle information recorded in the vehicle information verification module, the smart device accesses the remote insurance and the insurance service. The platform, the remote insurance and insurance service platform verifies whether the vehicle information belongs to the insured vehicle, and belongs to the insured vehicle to notify the insurance personnel to carry out the next operation, and does not belong to the insured vehicle to notify the insurance personnel not to accept the insurance. After receiving the next operation instruction, the insurance personnel continue to use the smart device to take photos and/or videos of the accident scene and damage situation through the camera; record the contents of the insurance content through the sound pickup module; the location of the vehicle accident obtained by the smart device and Risk reporting time; The order of the above three processes is unrestricted and may be carried out simultaneously. The smart device encrypts the accident scene, the photo of the damage situation or/and the video, the recorded risk content statement, the vehicle accident location and the risk detection time into a data packet; uploads the data packet to the remote insurance and the insurance Service Platform.
[0040] 本发明提供的技术方案, 能够客观真实地呈现事故现场、 损伤情况、 录 入报险内容的陈述, 能确认远程报险车辆的真实身份,无需保险公司派员到达事 故现场而实现远程报险、处险业务。由此能为保险公司及报险人节约时间、人力、 物力、财力的消耗, 有效减少交通事故带来的道路堵塞时间, 节省出行车辆的能 源消费、 保护环境。 能形成案件完整的报险、 处险档案, 提高保险公司的管理质 效。  [0040] The technical solution provided by the present invention can objectively and truthfully present the accident scene, the damage situation, and the statement of the contents of the report, and can confirm the true identity of the remotely-reported vehicle, and does not need the insurance company to send a person to the scene of the accident to realize the remote report. Insurance, insurance business. This can save time, manpower, material resources and financial resources for insurance companies and insurance applicants, effectively reduce road congestion caused by traffic accidents, save energy consumption and protect the environment for traveling vehicles. It can form a complete case of insurance and insurance files, and improve the management quality of insurance companies.
[0041] 本发明未详细阐述的内容为本领域技术人员的公知技术, 或在本发明公 开的内容基础上结合公知技术无需付出创造性劳动可获得。  [0041] The details that are not described in detail in the present invention are well known to those skilled in the art, or can be obtained by combining the known techniques without departing from the teachings of the present invention.
[0042] 显然, 本发明不限于以上优选实施方式, 还可在本发明权利要求和说明 书限定的精神内, 进行多种形式的变换和改进, 能解决同样的技术问题, 并取得 预期的技术效果, 故不重述。本领域的普通技术人员能从本发明公开的内容直接 或联想到的所有方案, 只要在权利要求限定的精神之内, 也属于本发明的保护范 围。  It is apparent that the present invention is not limited to the above preferred embodiments, and various forms of transformations and improvements can be made within the spirit of the invention and the spirit of the specification, and the same technical problems can be solved and the expected technical effects can be obtained. Therefore, it is not repeated. All aspects of the present invention that are obvious or equivalent to those of ordinary skill in the art are intended to be within the scope of the invention.

Claims

权利 要求 书 Claim
1. 一种远程处理车辆保险业务的系统, 其特征在于, 至少具有安装于车辆内的 车辆信息验证模块; 可移动的智能设备; 远程报险与处险服务平台; A system for remotely processing a vehicle insurance service, characterized in that it has at least a vehicle information verification module installed in a vehicle; a movable smart device; a remote insurance and insurance service platform;
所述车辆信息验证模块至少包括: 单片机、 存储模块、 无线通讯模块、 USB 连 接模块和电源模块, 它们之间通过电路连接, 至少包括车架编号、 发动机编号、 车主信息的车辆信息加密后通过所述 USB连接模块写入存储模块中; 所述智能设备至少具有处理芯片、 存储模块、 摄像头、 拾音模块、 蜂窝移动通信 模块、 与所述车辆信息验证模块连接的无线通讯模块, 至少具有摄像、 拍照、 录 音、 定位、 移动互联网、 无线通讯、 数据加密打包功能, 并写入了相关功能的操 作程序; The vehicle information verification module at least includes: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module and a power supply module, which are connected by a circuit, and at least a vehicle information including a frame number, an engine number, and a vehicle owner information is encrypted and passed through The USB connection module is written in the storage module; the smart device has at least a processing chip, a storage module, a camera, a sound collection module, a cellular mobile communication module, and a wireless communication module connected to the vehicle information verification module, and has at least a camera, Photographing, recording, positioning, mobile internet, wireless communication, data encryption and packaging functions, and writing operating procedures for related functions;
所述远程报险与处险服务平台包括:车辆信息管理系统、车辆投保信息查询系统; 所述车辆信息管理系统,用于车辆信息的录入查询、车辆信息验证模块的信息加 密和写入;所述车辆投保信息查询系统,用于获取保险公司记录的车辆投保信息。 The remote insurance and insurance service platform includes: a vehicle information management system and a vehicle insurance information inquiry system; the vehicle information management system is used for the vehicle information input query and the vehicle information verification module information encryption and writing; The vehicle insurance information inquiry system is used to obtain vehicle insurance information recorded by an insurance company.
2. 根据权利要求 1 所述的远程处理车辆保险业务的系统, 其特征在于: 所述存 储模块为闪存或 EEPROM芯片。  2. The system for remotely processing a vehicle insurance service according to claim 1, wherein: said storage module is a flash memory or an EEPROM chip.
3. 根据权利要求 1 所述的远程处理车辆保险业务的系统, 其特征在于: 所述存 储模块内置于所述单片机中。  3. The system for remotely processing a vehicle insurance service according to claim 1, wherein: said storage module is built in said single chip microcomputer.
4. 根据权利要求 1 所述的远程处理车辆保险业务的系统, 其特征在于: 无线通 讯模块为蓝牙设备或 wifi设备。  4. The system for remotely processing a vehicle insurance service according to claim 1, wherein: the wireless communication module is a Bluetooth device or a wifi device.
5. 根据权利要求 1 所述的远程处理车辆保险业务的系统, 其特征在于: 所述车 辆信息还包括车牌号码信息。  5. The system for remotely processing a vehicle insurance service according to claim 1, wherein: said vehicle information further includes license plate number information.
6. 根据权利要求 1 所述的远程处理车辆保险业务的系统, 其特征在于: 所述智 能设备还具有卫星定位模块。  6. The system for remotely processing a vehicle insurance service according to claim 1, wherein: the smart device further has a satellite positioning module.
7. 根据权利要求 1 所述的远程处理车辆保险业务的系统, 其特征在于: 所述远 程报险与处险服务平台还包括车辆出险处险记录系统,所述车辆出险处险记录系 统, 用于存贮所述数据包; 记录和查询事故车辆的出险处险记录。 7. The system for remotely processing a vehicle insurance service according to claim 1, wherein: the remote insurance and insurance service platform further comprises a vehicle insurance risk record system, and the vehicle insurance risk record system System for storing the data packet; recording and querying the risk record of the accident vehicle.
8. —种远程处理车辆保险业务的方法, 其特征在于, 包括以下步骤:  8. A method of remotely processing a vehicle insurance service, characterized by comprising the steps of:
将车辆信息验证模块安装在车辆上, 所述车辆信息验证模块至少包括: 单片机、 存储模块、 无线通讯模块、 USB连接模块和电源模块, 它们之间通过电路连接, 至少包括车架编号、 发动机编号、 车主信息的车辆信息加密后通过所述 USB连 接模块写入存储模块中; The vehicle information verification module is installed on the vehicle, and the vehicle information verification module comprises at least: a single chip microcomputer, a storage module, a wireless communication module, a USB connection module and a power supply module, which are connected by a circuit, and at least include a frame number and an engine number. The vehicle information of the vehicle owner information is encrypted and written into the storage module through the USB connection module;
当车辆出险时, 启用智能设备,所述智能设备包括通过无线通讯读取所述车辆信 息验证模块中记录的加密车辆信息; 通过摄像头拍摄事故现场、损伤情况的照片 或 /和视频; 通过拾音模块录入报险内容的陈述; 智能设备获得车辆事故位置和 报险时间; 所述智能设备将事故现场、 损伤情况的照片或 /和视频, 录入的报险 内容陈述, 车辆事故位置和报险时间加密打包成数据包; 将所述数据包上传到远 程报险与处险服务平台; When the vehicle is out of danger, the smart device is enabled, the smart device includes reading the encrypted vehicle information recorded in the vehicle information verification module by wireless communication; capturing the accident scene, the photo of the damage situation or/and the video through the camera; The module enters a statement of the contents of the insurance; the smart device obtains the location of the vehicle accident and the time of the insurance; the smart device states the scene of the accident, the photo or/and video of the damage, the contents of the recorded risk, the location of the vehicle accident and the time of the insurance Encrypted into a data packet; upload the data packet to a remote insurance and insurance service platform;
所述智能设备至少具有处理芯片、 存储模块、 摄像头、 拾音模块、 蜂窝移动通信 模块、 与所述车辆信息验证模块连接的无线通讯模块, 至少具有摄像、 拍照、 录 音、 定位、 移动互联网、 无线通讯、 数据加密打包功能, 并写入了相关功能的操 作程序; The smart device has at least a processing chip, a storage module, a camera, a sound collection module, a cellular mobile communication module, and a wireless communication module connected to the vehicle information verification module, and has at least an image capturing, photographing, recording, positioning, mobile internet, and wireless Communication, data encryption and packaging functions, and written operating procedures for related functions;
所述远程报险与处险服务平台包括:车辆信息管理系统、车辆投保信息查询系统; 所述车辆信息管理系统,用于车辆信息的录入查询、车辆信息验证模块的信息加 密和写入;所述车辆投保信息查询系统,用于获取保险公司记录的车辆投保信息; 所述远程报险与处险服务平台收到所述数据包后,所述车辆信息管理系统、车辆 投保信息查询系统对报险车辆信息进行核实,核实通过时通知报险人已受理其报 险, 核实未通过通知报险人不予受理其报险。 The remote insurance and insurance service platform includes: a vehicle information management system and a vehicle insurance information inquiry system; the vehicle information management system is used for the vehicle information input query and the vehicle information verification module information encryption and writing; The vehicle insurance information inquiry system is configured to obtain vehicle insurance information recorded by an insurance company; after the remote insurance and danger service platform receives the data package, the vehicle information management system and the vehicle insurance information inquiry system report The insurance vehicle information is verified. When the verification is passed, the insurer has been notified that he has accepted the insurance and verified that the insurer has not accepted the insurance.
9. 根据权利要求 8所述的远程处理车辆保险业务的方法, 其特征在于: 所述事 故时间为卫星定位系统获得的时间或移动网络提供的时间。  9. The method of remotely processing a vehicle insurance service according to claim 8, wherein: said accident time is a time obtained by a satellite positioning system or a time provided by a mobile network.
10. 根据权利要求 8所述的远程处理车辆保险业务的方法, 其特征在于: 所述事 故地点为卫星定位系统获得的地点或移动网络定位的地点。 10. The method of remotely processing a vehicle insurance service according to claim 8, wherein: The location is the location obtained by the satellite positioning system or the location of the mobile network location.
11. 根据权利要求 8所述的远程处理车辆保险业务的方法, 其特征在于: 所述智 能设备读取所述车辆信息验证模块中记录的加密车辆信息后;访问远程报险与处 险服务平台,远程报险与处险服务平台核实所述车辆信息是否属于投保车辆, 属 于投保车辆通知报险人员进行下一步操作,不属于投保车辆通知报险人员不予受 理其报险。  The method for remotely processing a vehicle insurance service according to claim 8, wherein: the smart device reads the encrypted vehicle information recorded in the vehicle information verification module; and accesses the remote insurance and insurance service platform. The remote insurance and insurance service platform verifies whether the vehicle information belongs to the insured vehicle, and belongs to the insured vehicle to notify the insurance personnel to carry out the next operation, and does not belong to the insured vehicle to notify the insurance personnel not to accept the insurance.
12. 根据权利要求 8所述的远程处理车辆保险业务的方法, 其特征在于: 所述远 程报险与处险服务平台还包括车辆出险处险记录系统,所述车辆出险处险记录系 统, 用于存贮所述数据包; 记录和查询事故车辆的出险处险记录。  12. The method of remotely processing a vehicle insurance service according to claim 8, wherein: the remote insurance and insurance service platform further comprises a vehicle insurance risk record system, and the vehicle risk insurance record system is For storing the data packet; recording and querying the risk record of the accident vehicle.
13. 根据权利要求 8所述的远程处理车辆保险业务的方法, 其特征在于: 所述车 辆信息还包括车牌号码信息。  13. The method of remotely processing a vehicle insurance service according to claim 8, wherein: said vehicle information further includes license plate number information.
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