CN109242700A - Intelligent vehicle insurance is reported a case to the security authorities method, system, computer equipment and storage medium - Google Patents
Intelligent vehicle insurance is reported a case to the security authorities method, system, computer equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the present invention provides a kind of intelligent vehicle insurance and reports a case to the security authorities method, system, computer equipment and storage medium, is related to intelligent vehicle danger technical field, for reducing human cost, and quickly processing is reported a case to the security authorities.The intelligent vehicle insurance method of reporting a case to the security authorities includes: the voice for obtaining reporter, confirms reporter's identity according to the voice of reporter, generates the information of reporting a case to the security authorities for corresponding to reporter's identity；The voice of reporter is identified to obtain the address of reporting a case to the security authorities of reporter, output reports a case to the security authorities address for reporter's verification, information of reporting a case to the security authorities is written in the address of reporting a case to the security authorities after verification；The voice of reporter is identified to obtain the license plate number of vehicle in danger, license plate number is exported for reporter's verification, information of reporting a case to the security authorities is written into the license plate number after verification；Report a case to the security authorities time and type of reporting a case to the security authorities are recorded, and information of reporting a case to the security authorities is written；According to reporting a case to the security authorities, information generates process number of being in danger, and exports notification information to notify the person of surveying to be in danger.Above-mentioned intelligence vehicle insurance method of reporting a case to the security authorities is suitable for intelligence vehicle insurance and reports a case to the security authorities system.
Description
Technical field
The present invention relates to report a case to the security authorities method, system, computers of intelligent vehicle danger technical field more particularly to a kind of intelligent vehicle insurance to set
Standby and storage medium.
Background technique
With the development of insurance industry, more and more people have the consciousness insured, particularly with love vehicle personage, generally all
It can insure for the vehicle of oneself, after car, which breaks down, especially to break down in the process of moving, client needs to contact
Insurance company, client need to dial artificial customer service when reporting a case to the security authorities, recorded by manually the time of reporting a case to the security authorities, place, the personnel that report a case to the security authorities,
License plate number and accident pattern etc., insurance company sends full-time staff to be in danger and determines subsequent matters later.
If number is numerous however, the same period reports a case to the security authorities, it will cause crew shortages, cannot handle merit in time；It is same
If the period reports a case to the security authorities less, the waste of human resources is caused, human cost is higher.
Also, when artificial communication, links up and the time of record is longer, influence the processing progress of case.
Therefore, how quickly to handle and report a case to the security authorities, and reducing human cost is the problem that this field faces.
Summary of the invention
It is situated between in view of this, the embodiment of the present invention provides a kind of report a case to the security authorities method, system, computer equipment and the storage of intelligent vehicle insurance
Matter, for reducing human cost, and quickly processing is reported a case to the security authorities.
On the one hand the embodiment of the present invention provides a kind of intelligent vehicle insurance and reports a case to the security authorities method, which includes:
The voice for obtaining reporter confirms reporter's identity according to the voice of the reporter, generates and correspond to the report
The information of reporting a case to the security authorities of case person part；
The voice of the reporter is identified to obtain the address of reporting a case to the security authorities of the reporter, address of reporting a case to the security authorities described in output is for institute
Reporter's verification is stated, will report a case to the security authorities described in after verification information of reporting a case to the security authorities described in the write-in of address；
The voice of the reporter is identified to obtain the license plate number of vehicle in danger, exports the license plate number for described
Reporter's verification, by information of reporting a case to the security authorities described in the license plate number write-in after verification；
Report a case to the security authorities time and type of reporting a case to the security authorities are recorded, and information of reporting a case to the security authorities described in write-in；
Process number of being in danger is generated according to the information of reporting a case to the security authorities, exports notification information to notify the person of surveying to be in danger.
Optionally, the voice for obtaining reporter confirms reporter's identity, generation pair according to the voice of the reporter
Before the information of reporting a case to the security authorities of reporter's identity described in Ying Yu, further includes:
The personal information and sound source of typing vehicle insurer.
Optionally, the voice for obtaining reporter confirms reporter's identity, generation pair according to the voice of the reporter
The information of reporting a case to the security authorities of reporter's identity described in Ying Yu includes:
According to the voice of reporter described in the identification of sound source of the vehicle insurer, confirm the reporter with it is described
Vehicle insure artificial same people when, information of reporting a case to the security authorities described in the personal information write-in by the vehicle insurer.
Optionally, the voice for obtaining reporter confirms reporter's identity, generation pair according to the voice of the reporter
The information of reporting a case to the security authorities of reporter's identity described in Ying Yu includes:
The voice for identifying the reporter, when confirming that the reporter and the vehicle insurer are not same people, according to
The essential information of reporter described in the voice record of the reporter, and will report a case to the security authorities described in the write-in of the essential information of the reporter
Information.
Optionally, the method for recording the time of reporting a case to the security authorities includes:
Record obtains the initial time of the voice of the reporter, and the initial time is reported a case to the security authorities the time as described in.
Optionally, the method for recording type of reporting a case to the security authorities includes:
Keyword is obtained according to the voice of the reporter, type of reporting a case to the security authorities according to keyword judgement.
On the other hand the embodiment of the present invention provides a kind of intelligent vehicle insurance and reports a case to the security authorities system, intelligence vehicle insurance system of reporting a case to the security authorities is applicable in
It reports a case to the security authorities method in the described in any item intelligent vehicle insurances of previous aspect；
The intelligence vehicle insurance reports a case to the security authorities system including obtaining module, module of reporting a case to the security authorities, logging modle and processing module, the acquisition
Module, the module of reporting a case to the security authorities, the logging modle and processing module communication connection,
Wherein, the voice for obtaining module and being used to obtain reporter, confirms the report according to the voice of the reporter
Case person part generates the information of reporting a case to the security authorities for corresponding to reporter's identity；
The voice of the module reporter for identification that reports a case to the security authorities exports institute to obtain the address of reporting a case to the security authorities of the reporter
Address of reporting a case to the security authorities is stated so that the reporter checks, by information of reporting a case to the security authorities described in the write-in of address of reporting a case to the security authorities described in after verification；
The module of reporting a case to the security authorities is also used to identify the voice of the reporter to obtain the license plate number of vehicle in danger, exports institute
License plate number is stated so that the reporter checks, by information of reporting a case to the security authorities described in the license plate number write-in after verification；
The logging modle is for recording report a case to the security authorities time and the type of reporting a case to the security authorities；
The processing module generates process number of being in danger for information of reporting a case to the security authorities according to, exports notification information to notify to survey
Member is in danger.
Optionally, the intelligent vehicle insurance system of reporting a case to the security authorities further includes recording module, and the recording module is thrown for typing vehicle
The personal information and sound source of guarantor.
On the other hand the embodiment of the present invention provides a kind of computer equipment, including memory, processor and be stored in institute
The computer program that can be run in memory and on the processor is stated, the processor executes real when the computer program
Now the intelligent vehicle insurance as described in previous aspect report a case to the security authorities method the step of.
On the other hand the embodiment of the present invention provides a kind of computer readable storage medium, the computer readable storage medium
It is stored with computer program, the intelligent vehicle insurance side of reporting a case to the security authorities as described in previous aspect is realized when the computer program is executed by processor
The step of method.
Having the beneficial effect that the aspect and any possible implementation manners as described above:
In the present embodiment, reporter is automatically identified by speech recognition, determines reporter's identity；It can also be automatically positioned out
It reports a case to the security authorities address, conveniently the person of surveying is in danger；Reporting a case to the security authorities the time for reporter can be also automatically recorded, and is determined according to the statement of reporter
It reports a case to the security authorities type, the above process is not necessarily to manual intervention, to save human cost；Also, the process entirely reported a case to the security authorities, without artificial
Excessive record, therefore shorten the time of reporting a case to the security authorities；Further, simplify process of reporting a case to the security authorities, customer satisfaction gets a promotion.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this hair
Bright some embodiments for those of ordinary skill in the art without any creative labor, can be with
It obtains other drawings based on these drawings.
Fig. 1 is that intelligence vehicle insurance provided by the embodiment of the present invention is reported a case to the security authorities a kind of flow chart of method；
Fig. 2 is that intelligence vehicle insurance provided by the embodiment of the present invention is reported a case to the security authorities another flow chart of method；
Fig. 3 is that intelligence vehicle insurance provided by the embodiment of the present invention is reported a case to the security authorities another flow chart of method；
Fig. 4 is that intelligence vehicle insurance provided by the embodiment of the present invention is reported a case to the security authorities a kind of structural block diagram of system；
Fig. 5 is that intelligence vehicle insurance provided by the embodiment of the present invention is reported a case to the security authorities another structural block diagram of system.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning.
It should be appreciated that term "and/or" used herein is only a kind of incidence relation for describing affiliated partner, indicate
There may be three kinds of relationships, for example, A and/or B, can indicate: individualism A, exist simultaneously A and B, individualism B these three
Situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
It should be noted that the nouns of locality such as "upper", "lower" described in the embodiment of the present invention, "left", "right" are with attached drawing
Shown in angle come what is be described, should not be construed as the restriction to the embodiment of the present invention.Furthermore within a context, it is also necessary to manage
Solution can not only be formed directly into another when mentioning an element and being formed on "above" or "below" another element
Perhaps "lower" can also be indirectly formed by intermediary element in another element "upper" or "lower" for a element "upper".
Before the detailed introduction present invention, technology train of thought of the invention is simply introduced:
With the development of economy, people's lives level steps up, and the owning amount of domestic automobile rises year by year.Along with
The increase of car ownership, automobile services product are also in healthy and stable situation development, such as Motor Maintenance service, car detailing
Service, car insurance service etc..Unstability factor in vehicle traveling process on road is more, and traffic accident inevitably occurs.
To mitigate the loss for bringing car owner by traffic accident, car owner can buy insurance when buying automobile, to ensure
It is settled a claim when accident occurs by third-party insurance company.Insurance, which also divides, forces insurance kind and business insurance kind, wherein forcing insurance kind
The insurance kind that must buy of motor vehicle is required for national compulsory, and business insurance kind is then by car owner's unrestricted choice.Car owner has purchased quotient
After industry insurance kind, when traffic accident occurs, when automobile storage damage perhaps personnel there are the maintenance cost of automobile when injures and deaths or
The medical expense of casualty will be intervened by third-party insurance company and be compensated.In general, third-party insurance company compensates
Expense of expense when buying car insurance much higher than car owner, therefore compensated by third-party insurance company, will be very big
Mitigation car owner loss.
In the prior art, after car, which breaks down, especially to break down in the process of moving, client, which needs to contact, to be protected
Dangerous company, client need to dial artificial customer service when reporting a case to the security authorities, and time of reporting a case to the security authorities, place, the personnel that report a case to the security authorities, vehicle are recorded by manually
Trade mark code and accident pattern etc., insurance company sends full-time staff (person of surveying) to be in danger and determines subsequent matters later.
If number is numerous however, the same period reports a case to the security authorities, it will cause crew shortages, cannot handle merit in time；It is same
If the period reports a case to the security authorities less, the waste of human resources is caused, human cost is higher.
Also, when artificial communication, links up and the time of record is longer, influence the processing progress of case.
In order to solve the above-mentioned technical problem, inventor devises following technical solution:
It reports a case to the security authorities method the present embodiment provides a kind of intelligent vehicle insurance, as shown in Figure 1, it is intelligence provided by the embodiment of the present invention
Can vehicle insurance report a case to the security authorities a kind of flow chart of method, which includes:
S102, the voice for obtaining reporter confirm reporter's identity according to the voice of reporter, generate and correspond to reporter
The information of reporting a case to the security authorities of identity.
In the present embodiment, reporter's identity can be confirmed by audio recognition method, audio recognition method is by language
The semantic method that voice signal expression is exported after sound identification model input speech signal, voice can be changed into accordingly
Text.First by determining training voice signal；Determining sound source label corresponding with training voice signal, wherein sound source label
For extracting the reference object of the intonation feature of training voice signal as speech recognition modeling；Determining and training voice signal pair
The semantic label answered, wherein semantic label is used to extract the ginseng of the semantic feature of training voice signal as speech recognition modeling
According to target, after determining training voice signal, sound source label and semantic label namely training sample is determined.Sound source label can
Be training voice signal corresponding to sound source label speaker (speaker) label, for example, training voice signal A1
Speak artificial Emma, then sound source label Y1 corresponding to A1 is Emma, trains the corresponding artificial Leo that speaks of voice signal A2, then
The artificial Leo that speaks of the corresponding sound source label Y2 of A2, optionally, the content of sound source label may be number, each number pair
Answer a speaker.Training voice signal is marked by sound source label, can go out instruct by model extraction during training
Practice the intonation feature for the speaker that voice signal carries, wherein intonation feature may include that the tone, accent, locution etc. are more
Kind characteristic information.Due to being according to training voice signal, sound source label and semantic mark during training speech recognition modeling
Training speech recognition modeling is signed, the information of intonation is considered during training, the model trained can be made to identify language
The accuracy rate of justice is higher.Car owner generates corresponding sound source label and saves into sound source library when insuring.And it also requires record
Enter personal information of car owner, such as name, gender, ID card No. and telephone number etc..
When the people that receives the report report a case to the security authorities request after, obtain the voice of reporter, will be in the voice of reporter and sound source library
Sound source label is compared, and is divided into two kinds of situations at this time:
The first situation, compares successfully, then shows that reporter is vehicle insurer, need vehicle insurer is corresponding
Personal information write-in is reported a case to the security authorities in information.
Second situation compares failure, then the user for the artificial vehicle that shows to report a case to the security authorities, is not vehicle insurer, at this point, root
According to the essential information and license plate number of the voice record reporter of reporter, system according to the license plate number of record transfer its institute it is right
The personal information of the vehicle insurer answered, and the personal information of vehicle insurer is recorded in and is reported a case to the security authorities in information, also, reporter
It it is also required to provide the essential information, such as name etc. of reporter, and above-mentioned essential information be also recorded in and is reported a case to the security authorities in information.
S103, the voice of reporter is identified to obtain the address of reporting a case to the security authorities of reporter, output reports a case to the security authorities address for reporter's core
It is right, information of reporting a case to the security authorities is written into the address of reporting a case to the security authorities after verification.
In the present embodiment, the longitude coordinate (X) and latitude coordinate (Y) of reporter are automatically positioned by positioning system, from
And determine be in danger city, be in danger place administrative area and address of being specifically in danger, and check with reporter, it is write after confirmation
Enter in information of reporting a case to the security authorities.
It should be noted that according to the address of being in danger (longitude coordinate (X) and latitude coordinate (Y)) that reporter provides, it can certainly
It is dynamic to identify be in danger city, place administrative area of being in danger, arrange the nearest person of surveying to be in danger so as to subsequent.
The positioning system being related in the present embodiment, also referred to as wide area positioning system (WAPS), including sync beacon
The acceptor unit of network, acquisition and tracking beacon and/or global positioning system (GPS) satellite optionally has location calculations
Engine and draw including Tasso, billing interface, proprietary encryption algorithm, optionally, the server of location calculations engine.Positioning system
System operates in the license of operation or unlicensed wave band, and sends proprietary waveform for demarcating purpose and navigation purpose.It can
In the hope of preferable place scaling scheme or WAPS system helps can be used using WAPS system in conjunction with other positioning systems
Other positioning systems.Positioning system can demarcate latitude, longitude and altitude coordinates etc..
S104, the voice of reporter is identified to obtain the license plate number of vehicle in danger, export license plate number for reporter
Verification will be writable information of reporting a case to the security authorities after verification.
In conjunction with above-mentioned steps S102 it is found that when reporter is vehicle insurer, system can be transferred and vehicle insurer
Relevant information of vehicles, including license plate number, i.e. writable information of reporting a case to the security authorities after being checked at this time with reporter；When reporting a case to the security authorities
It is i.e. recordable after verification to report a case to the security authorities according to the license plate number of the voice record of reporter vehicle in danger when people is not vehicle insurer
Information.
S105, report a case to the security authorities time and type of reporting a case to the security authorities are recorded, and information of reporting a case to the security authorities is written.
Reporter can be reported a case to the security authorities using client, and it illustratively can be mobile phone which, which can be intelligent call equipment,
Deng system automatically records the initial time of call, and using initial time as the time of reporting a case to the security authorities.
It should be noted that the system interface of user equipment access platform may include web-page interface or application interface.With
Family equipment, such as can use its computer, be directly based upon intelligent vehicle insurance report a case to the security authorities system log-on webpage and access intelligent vehicle insurance
It reports a case to the security authorities system, its tablet computer can also be used, be based on application program, report a case to the security authorities system for example, IOS application is linked into intelligent vehicle insurance.
User equipment, can be based on internet or mobile network, such as GSM, GPRS, CDMA, WIFI network and be linked into intelligent vehicle
It reports a case to the security authorities system danger.
And the description according to reporter to accident, keyword is captured, is reported a case to the security authorities and type and is recorded according to keyword judgement.If report
Case people is not described accident, can voice prompting reporter, illustratively, prompt reporter's vehicle whether can normal row
Sail, be injures and deaths whether there is or not personnel, whether there is or not losses of kinds of goods etc., report a case to the security authorities type further according to the statement judgement of reporter later.
S106, process number of being in danger according to information generation of reporting a case to the security authorities, export notification information to notify the person of surveying to be in danger.
In the present embodiment, reporter is automatically identified by speech recognition, determines reporter's identity；It can also orient and report a case to the security authorities
Address, conveniently the person of surveying is in danger；It also can record reporting a case to the security authorities the time for reporter, and class of reporting a case to the security authorities determined according to the statement of reporter
Type, the above process is not necessarily to manual intervention, to save human cost；Also, the process entirely reported a case to the security authorities, without artificial excessive
Record, therefore shorten the time of reporting a case to the security authorities；Further, simplify process of reporting a case to the security authorities, customer satisfaction gets a promotion.
In one embodiment, as shown in Fig. 2, it reports a case to the security authorities method for intelligence vehicle insurance provided by the embodiment of the present invention
Another flow chart obtains the voice of reporter, confirms reporter's identity according to the voice of reporter, generates and correspond to reporter
Before the information of reporting a case to the security authorities of identity, further includes:
The personal information and sound source of S101, typing vehicle insurer.
Vehicle needs the personal information and sound source of typing each vehicle insurer during insuring, and individual is believed
Breath is corresponding with information of vehicles and insurance contract, when recalling personal information, can view information of vehicles, can also view insurance
Contract；Alternatively, can check opposite personal information and insurance contract transferring information of vehicles.
The present embodiment, personal information and sound source to insurer carry out typing, follow-up system are facilitated to transfer and compare, this step
Suddenly human cost can be saved by being operated from the background.
Further, in a kind of specific embodiment, the voice of reporter is obtained, is confirmed according to the voice of reporter
Reporter's identity, generating corresponding to the information of reporting a case to the security authorities of reporter's identity includes the following two kinds situation:
The first situation confirms that reporter insures with vehicle according to the voice of the identification of sound source reporter of vehicle insurer
When artificial same people, information of reporting a case to the security authorities is written into the personal information of vehicle insurer.
Second situation identifies the voice of reporter, when confirmation reporter and vehicle insurer are not same people, according to report
The essential information of the voice record reporter of case people, and information of reporting a case to the security authorities is written into the essential information of reporter.
It is emphasized that the license plate number that can be provided according to reporter, recalls insurance corresponding with the license plate number
The personal information of contract and vehicle insurer, if it is desired, these above-mentioned information, which are also recordable in, reports a case to the security authorities in information.
In one embodiment, recording the method for time of reporting a case to the security authorities includes:
S1051, record obtain the initial time of the voice of reporter, and using initial time as the time of reporting a case to the security authorities.
System receive the report phone at the time of can be used as the time of reporting a case to the security authorities.Determination is reported a case to the security authorities the time, and conveniently the person of surveying is according to reporting a case to the security authorities
Sequencing handled.
In one embodiment, the report a case to the security authorities method of type of record includes:
S1052, keyword is obtained according to the voice of reporter, type of reporting a case to the security authorities is judged according to keyword.
Using intelligent intercepting means by voice information key intercept, illustratively, " casualties ", " vehicle by
Damage ", " loss of goods " etc., to judge type of reporting a case to the security authorities.
It reports a case to the security authorities information table
| Confirm item | Reporter answers |
| Whether scene is reported a case to the security authorities | It is |
| It is in danger address | Red crossing and green oral sex prong |
| It is in danger reason | Traveling is impaired |
| Vehicle protects classification | Vehicle damage |
| Can vehicle normally travel | It can be with |
| Highway | It is no |
| Vehicle number | 1234567 |
As shown in above table, Examples of information of reporting a case to the security authorities may include above content, and conveniently the person of surveying is pre- to dangerous situation is needed
Sentence.
As shown in figure 3, it reports a case to the security authorities another flow chart of method for intelligence vehicle insurance provided by the embodiment of the present invention, with vehicle
For main as reporter, the process flow of this programme is simply introduced:
Receive the report phone, obtain the voice of reporter, identify the sound of reporter, with the sound source that is stored in sound source library into
Row compares, at this point, comparing successfully, i.e., reporter is vehicle insurer (car owner), confirms reporter's identity, at this time can be by vehicle
The personal information of insurer is recalled and is recorded in information of reporting a case to the security authorities, and generates information of reporting a case to the security authorities；The voice of reporter is identified to obtain report
The address of reporting a case to the security authorities of case people, and whether be address of being in danger with reporter's verification；Record is reported a case to the security authorities the time；According to the voice record of reporter
Judge to report a case to the security authorities type and determine type of reporting a case to the security authorities, process number of being in danger finally is generated according to the information of reporting a case to the security authorities of above-mentioned generation, notice is surveyed
Member is in danger, and result is fed back to reporter.
Above-mentioned whole process can reduce human resources, simplify the operating process that is in danger by system operatio.
It reports a case to the security authorities system the present embodiment provides a kind of intelligent vehicle insurance, as shown in figure 4, it is intelligence provided by the embodiment of the present invention
Can vehicle insurance report a case to the security authorities a kind of structural block diagram of system, intelligent vehicle insurance system of reporting a case to the security authorities is suitable for above-mentioned intelligent vehicle insurance and reports a case to the security authorities method.
Intelligent vehicle insurance system 100 of reporting a case to the security authorities includes obtaining module 11, module of reporting a case to the security authorities 12, logging modle 13 and processing module 14,
Module 11, module of reporting a case to the security authorities 12, logging modle 13 and processing module 14 is obtained to communicate to connect,
Wherein, the voice that module 11 is used to obtain reporter is obtained, reporter's identity is confirmed according to the voice of reporter, it is raw
At the information of reporting a case to the security authorities for corresponding to reporter's identity.
The voice of the reporter for identification of module of reporting a case to the security authorities 12 to obtain the address of reporting a case to the security authorities of reporter, output report a case to the security authorities address for
Information of reporting a case to the security authorities is written in address of reporting a case to the security authorities after verification by reporter's verification.Module of reporting a case to the security authorities 12 be also used to identify the voice of reporter with
The license plate number of vehicle in danger is obtained, license plate number is exported for reporter's verification, the license plate number write-in after verification is reported a case to the security authorities
Information.
Logging modle 13 is for recording report a case to the security authorities time and type of reporting a case to the security authorities.
Processing module 14 is used for process number of being in danger according to information generation of reporting a case to the security authorities, and exports notification information to notify the person of surveying to carry out
It is in danger.
Further, as shown in figure 5, intelligence vehicle insurance provided by its embodiment of the present invention is reported a case to the security authorities system another structure
Block diagram, intelligent vehicle insurance system 100 of reporting a case to the security authorities further includes recording module 10, personal letter of the recording module 10 for typing vehicle insurer
Breath and sound source, in order to be compared with the voice of the reporter got.
In the present embodiment, intelligent vehicle insurance is reported a case to the security authorities system 100, and the voice got and preparatory typing can be passed through by obtaining module 11
Sound source label be compared, and then determine reporter's identity；Module of reporting a case to the security authorities 12 can orient address of reporting a case to the security authorities, and conveniently the person of surveying goes out
Danger；Logging modle 13 records reporting a case to the security authorities the time for reporter, and determines type of reporting a case to the security authorities according to the statement of reporter；Processing module 14
Can be in danger process number according to the information generation of reporting a case to the security authorities of above-mentioned module feedback, and export the notification information notice person of surveying and be in danger.It is above-mentioned
Process is not necessarily to manual intervention, to save human cost；Also, the process entirely reported a case to the security authorities, without artificial excessive record, because
This shortens the time of reporting a case to the security authorities；Further, simplify process of reporting a case to the security authorities, customer satisfaction gets a promotion.
The present embodiment provides a kind of computer equipment, which includes memory, processor and is stored in institute
The computer program that can be run in memory and on the processor is stated, processor realizes this implementation when executing computer program
The intelligent vehicle insurance that is related to of example is reported a case to the security authorities method.
Computer equipment can automatically identify reporter by speech recognition, determine reporter's identity；It can orient and report a case to the security authorities
Address and address of being in danger, conveniently the person of surveying is in danger；Recordable reporter's reports a case to the security authorities the time, and is determined according to the statement of reporter
It reports a case to the security authorities type, the above process is not necessarily to manual intervention, to save human cost；Also, the process entirely reported a case to the security authorities, without artificial
Excessive record, therefore shorten the time of reporting a case to the security authorities；Further, simplify process of reporting a case to the security authorities, customer satisfaction gets a promotion.
It should be noted that computer equipment involved in the embodiment of the present invention can include but is not limited to individual calculus
Machine (Personal Computer, PC), personal digital assistant (Personal Digital Assistant, PDA), wireless hand
Holding equipment, tablet computer (Tablet Computer), mobile phone, MP3 player, MP4 player etc..User equipment access platform
System interface may include web-page interface or application interface.User equipment, such as can use its computer, it is directly based upon intelligence
Can vehicle insurance report a case to the security authorities system log-on webpage and access intelligent vehicle insurance and report a case to the security authorities system, its tablet computer can also be used, based on applying journey
Sequence, for example, IOS application is linked into intelligent vehicle insurance and reports a case to the security authorities system.User equipment can be based on internet or mobile network, example
Such as GSM, GPRS, CDMA, WIFI network and be linked into intelligent vehicle insurance and report a case to the security authorities system
It is understood that the application can be mounted in the application program (nativeApp) in terminal, or may be used also
To be a web page program (webApp) of browser in terminal, the embodiment of the present invention is to this without limiting.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, for example, multiple units or group
Part can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown
Or the mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, device or unit it is indirect
Coupling or communication connection can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The present embodiment provides a kind of computer readable storage medium, computer-readable recording medium storage has computer journey
Sequence, realized when computer program is executed by processor above-mentioned intelligent vehicle insurance report a case to the security authorities method the step of.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one
In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer
It is each that device (can be personal computer, server or network equipment etc.) or processor (Processor) execute the present invention
The part steps of embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-
Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. it is various
It can store the medium of program code.
The apparatus embodiments described above are merely exemplary, wherein unit can be as illustrated by the separation member
Or may not be and be physically separated, component shown as a unit may or may not be physical unit, i.e.,
It can be located in one place, or may be distributed at least two network units.It can be selected according to the actual needs
In some or all of the modules achieve the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying creativeness
Labour in the case where, it can understand and implement.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (10)
- A kind of method 1. intelligence vehicle insurance is reported a case to the security authorities characterized by comprisingThe voice for obtaining reporter confirms reporter's identity according to the voice of the reporter, generates and correspond to the reporter The information of reporting a case to the security authorities of identity；The voice of the reporter is identified to obtain the address of reporting a case to the security authorities of the reporter, address of reporting a case to the security authorities described in output is for the report Case people verification, will report a case to the security authorities described in after verification information of reporting a case to the security authorities described in the write-in of address；The voice of the reporter is identified to obtain the license plate number of vehicle in danger, the license plate number is exported and reports a case to the security authorities for described People's verification, by information of reporting a case to the security authorities described in the license plate number write-in after verification；Report a case to the security authorities time and type of reporting a case to the security authorities are recorded, and information of reporting a case to the security authorities described in write-in；Process number of being in danger is generated according to the information of reporting a case to the security authorities, exports notification information to notify the person of surveying to be in danger.
- The method 2. intelligence vehicle insurance according to claim 1 is reported a case to the security authorities, which is characterized in that the voice for obtaining reporter, root Reporter's identity is confirmed according to the voice of the reporter, is generated before corresponding to the information of reporting a case to the security authorities of reporter's identity, is also wrapped It includes:The personal information and sound source of typing vehicle insurer.
- The method 3. intelligence vehicle insurance according to claim 2 is reported a case to the security authorities, which is characterized in that the voice for obtaining reporter, root Confirm that reporter's identity, the information of reporting a case to the security authorities that generation corresponds to reporter's identity include: according to the voice of the reporterAccording to the voice of reporter described in the identification of sound source of the vehicle insurer, the reporter and the vehicle are confirmed Insure artificial same people when, information of reporting a case to the security authorities described in the personal information write-in by the vehicle insurer.
- The method 4. intelligence vehicle insurance according to claim 2 is reported a case to the security authorities, which is characterized in that the voice for obtaining reporter, root Confirm that reporter's identity, the information of reporting a case to the security authorities that generation corresponds to reporter's identity include: according to the voice of the reporterThe voice for identifying the reporter, when confirming that the reporter and the vehicle insurer are not same people, according to described The essential information of reporter described in the voice record of reporter, and will report a case to the security authorities letter described in the write-in of the essential information of the reporter Breath.
- The method 5. intelligence vehicle insurance according to claim 1 is reported a case to the security authorities, which is characterized in that the method packet for recording the time of reporting a case to the security authorities It includes:Record obtains the initial time of the voice of the reporter, and the initial time is reported a case to the security authorities the time as described in.
- The method 6. intelligence vehicle insurance according to claim 1 is reported a case to the security authorities, which is characterized in that the method packet for recording type of reporting a case to the security authorities It includes:Keyword is obtained according to the voice of the reporter, type of reporting a case to the security authorities according to keyword judgement.
- The system 7. a kind of intelligence vehicle insurance is reported a case to the security authorities, which is characterized in that the intelligence vehicle insurance reports a case to the security authorities system suitable for the claims 1 It reports a case to the security authorities method to 6 described in any item intelligent vehicle insurances；The intelligence vehicle insurance reports a case to the security authorities system including obtaining module, module of reporting a case to the security authorities, logging modle and processing module, the acquisition mould Block, the module of reporting a case to the security authorities, the logging modle and processing module communication connection,Wherein, the voice for obtaining module and being used to obtain reporter, confirms the reporter according to the voice of the reporter Identity generates the information of reporting a case to the security authorities for corresponding to reporter's identity；The voice of the module reporter for identification that reports a case to the security authorities exports the report to obtain the address of reporting a case to the security authorities of the reporter Case address is checked for the reporter, and will report a case to the security authorities described in after verification information of reporting a case to the security authorities described in the write-in of address；The module of reporting a case to the security authorities is also used to identify the voice of the reporter to obtain the license plate number of vehicle in danger, exports the vehicle Trade mark code is checked for the reporter, by information of reporting a case to the security authorities described in the license plate number write-in after verification；The logging modle is for recording report a case to the security authorities time and the type of reporting a case to the security authorities；The processing module is in danger process number for information generation of reporting a case to the security authorities according to, output notification information with notify the person of surveying into Row is in danger.
- The system 8. intelligence vehicle insurance according to claim 7 is reported a case to the security authorities, which is characterized in that it further include recording module, the typing Module is used for the personal information and sound source of typing vehicle insurer.
- 9. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor The computer program of upper operation, which is characterized in that the processor realized when executing the computer program as claim 1 to Any one of 6 intelligent vehicle insurances report a case to the security authorities method the step of.
- 10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists In realizing that intelligence vehicle insurance is reported a case to the security authorities method as described in any one of claim 1 to 6 when the computer program is executed by processor Step.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810770372.0A CN109242700A (en) | 2018-07-13 | 2018-07-13 | Intelligent vehicle insurance is reported a case to the security authorities method, system, computer equipment and storage medium |
| PCT/CN2018/110085 WO2020010736A1 (en) | 2018-07-13 | 2018-10-12 | Intelligent vehicle insurance reporting method, system, computer device, and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810770372.0A CN109242700A (en) | 2018-07-13 | 2018-07-13 | Intelligent vehicle insurance is reported a case to the security authorities method, system, computer equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109242700A true CN109242700A (en) | 2019-01-18 |
Family
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810770372.0A Pending CN109242700A (en) | 2018-07-13 | 2018-07-13 | Intelligent vehicle insurance is reported a case to the security authorities method, system, computer equipment and storage medium |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN109242700A (en) |
| WO (1) | WO2020010736A1 (en) |
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| TWI818181B (en) * | 2020-06-23 | 2023-10-11 | 新局數位科技有限公司 | Car damage assessment system and implementation method thereof |
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| CN111461901B (en) * | 2020-03-31 | 2023-05-12 | 德联易控科技(北京)有限公司 | Method and device for outputting vehicle insurance claim information |
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Also Published As
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| WO2020010736A1 (en) | 2020-01-16 |
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