CN105744093B - Voice service system - Google Patents
Voice service system Download PDFInfo
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- CN105744093B CN105744093B CN201610035751.6A CN201610035751A CN105744093B CN 105744093 B CN105744093 B CN 105744093B CN 201610035751 A CN201610035751 A CN 201610035751A CN 105744093 B CN105744093 B CN 105744093B
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- banquet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0815—Network architectures or network communication protocols for network security for authentication of entities providing single-sign-on or federations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42093—Notifying the calling party of information on the called or connected party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Hardware Design (AREA)
- Computer Security & Cryptography (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The disclosure is directed to a kind of voice service system, including：Adapter system receives calling terminal audio call, calling terminal audio call is pushed to first attends a banquet and answer terminal so that first, which attends a banquet, answers terminal and establish voice communication with calling terminal, and calling terminal calling carries the mark of calling terminal；Adapter system obtains the mark of calling terminal, and the corresponding incoming call user information of calling terminal is obtained according to the mark of calling terminal, attends a banquet to first and answers terminal transmission incoming call user information, and first, which attends a banquet, answers terminal display incoming call user information；Server is notified to receive the warning message that the vehicle-mounted detection terminal being installed on vehicle is sent, server is notified to send warning message to adapter system, adapter system the second terminal of attending a banquet of distribution answers processing alert event, warning message includes alert event and vehicle-mounted detection terminal and identifies, and second, which attends a banquet, answers terminal and identified according to vehicle-mounted detection terminal to vehicle-mounted detection terminal user bound equipment and provide service.
Description
Technical field
The present invention relates to calling service field, more particularly to a kind of voice service system.
Background technology
Voice service, data service are coupled in calling service most at present, and system degree of coupling is high, and system is moved
It is higher to move into this.
The content of the invention
The embodiment of the present invention provides a kind of voice service system, can reduce moving costs.
The embodiment of the present invention adopts the following technical scheme that：
A kind of voice service system, including：
Adapter system receives calling terminal audio call, the calling terminal audio call is pushed to first attends a banquet and connect
Listen terminal so that described first, which attends a banquet, answers terminal and the calling terminal and establish voice communication, and the calling terminal calling is taken
Mark with the calling terminal；
The adapter system obtains the mark of the calling terminal, is exhaled according to obtaining the mark of the calling terminal
Cry terminal corresponding incoming call user information, attend a banquet to described first and answer the terminal transmission incoming call user information, described first
Attend a banquet and answer terminal and show the incoming call user information, the incoming call user information includes following at least one：Subscriber data, car
Information, vehicle location, service product, agency；
Server is notified to receive the warning message that the vehicle-mounted detection terminal being installed on vehicle is sent, the notice server
The warning message is sent to the adapter system, and the adapter system distribution second terminal of attending a banquet answers the processing report
Alert event, the warning message, which includes alert event and the vehicle-mounted detection terminal mark, the alert event, to be included：It is urgent logical
Know, collision warning, roadside assistance, at least one of stolen tracking, described second, which attends a banquet, answers terminal according to the vehicle-mounted detection
Terminal iidentification provides service to the vehicle-mounted detection terminal user bound equipment, and the service includes following at least one：Member
Service, navigation Service, counseling services, safety feel at ease, service log, order placement service.
Optionally, the adapter system includes：
Voice service module, for receiving calling terminal audio call, is pushed to by the calling terminal audio call
One, which attends a banquet, answers terminal, and sends ring while show that voice-sound call prompting animation is shown so that described first, which attends a banquet, answers end
Voice communication is established in end with the calling terminal；
Described first, which attends a banquet, answers after terminal and the calling terminal establish voice communication, and described first, which attends a banquet, answers terminal
Put busy.
Optionally, it is described to attend a banquet to described first before answering the terminal transmission incoming call user information, further include：
Whether voice service module verification described first is attended a banquet to answer terminal user and attend a banquet described first and is connect
Operation system login of attending a banquet belonging to terminal is listened, if described first attends a banquet and answer terminal user in affiliated operation system of attending a banquet
Log in, then the adapter system is attended a banquet to described first answers the terminal transmission incoming call user information；If described first
Attend a banquet and answer terminal user not in affiliated operation system login of attending a banquet, then the adapter system, which is sent, provides prompting, carries
Show that described first attends a banquet and answer terminal user and logged in affiliated operation system of attending a banquet, while described first attends a banquet and answer terminal and show
Show and resend option, detect it is described resend after option is clicked, the adapter system is attended a banquet to described first and is connect
Terminal is listened to send the incoming call user information.
Optionally, described first attend a banquet answer terminal show forwarding option, after detecting that the forwarding option is clicked, will
Attend a banquet to answer the calling terminal that terminal speech is connected and switch to setting and attend a banquet with described first and answer terminal, by the setting
Attend a banquet to answer terminal and the calling terminal and carry out voice and be connected.
Optionally, the adapter system includes：
Data service module, the warning message sent for receiving the notice server, and send ring, at the same time
Display voice-sound call prompting animation show so that described second attends a banquet, and to answer terminal corresponding with the acquisition vehicle-mounted detection terminal
The mark of user equipment, and voice communication is established according to the mark and the user equipment of the user equipment；
Described second, which attends a banquet, answers after terminal and the user equipment establish voice communication, and described second, which attends a banquet, answers terminal
Put busy.
The optional adapter system distribution second is attended a banquet before answering alert event described in terminal processes, is further included：
Whether data service module verification described second, which attends a banquet to answer terminal user and attend a banquet described second, answers terminal institute
Category attend a banquet operation system login, if described second attend a banquet answer terminal user it is affiliated attend a banquet operation system log in,
The adapter system is attended a banquet to described second answers the terminal transmission warning message；If described second, which attends a banquet, answers terminal
User does not log in affiliated operation system of attending a banquet, then the adapter system, which is sent, provides prompting, prompts described second to sit
Seat is answered terminal user and is logged in affiliated operation system of attending a banquet, while described second attends a banquet to answer terminal and show and resend choosing
, detect it is described resend after option is clicked, the adapter system is attended a banquet to described second answers terminal and sends institute
State warning message.
Optionally, when the alert event is roadside assistance, described second, which attends a banquet, answers terminal and is accepting the warning message
While, the adapter system can automatically initiate calling to the user equipment so that described second attends a banquet answer terminal with
The user equipment establishes voice connection.
Optionally, described second attend a banquet answer terminal show forwarding option, after detecting that the forwarding option is clicked, will
Attend a banquet to answer the user equipment that terminal speech is connected and switch to setting and attend a banquet with described second and answer terminal, by the setting
Attend a banquet to answer terminal and the user equipment and carry out voice and be connected.
Optionally, further include：Attend a banquet operation system；
The adapter system obtains incoming information or vehicle identification code, to the operation system push incoming information of attending a banquet
Or vehicle identification code；
Attend a banquet operation system, for the incoming information or vehicle identification code pushed according to the adapter system, inquire about phase
The subscriber information message answered and complete membership service, navigation Service, counseling services, safety are felt at ease, service log, order placement service
At least one of function.
Optionally, the calling terminal is mobile phone or vehicle device.
The system of the embodiment of the present invention, adapter system quickly can carry out secondary development based on other basic platforms,
The function that adaption system is provided just for basic platform is migrated, and can reduce moving costs.
It should be appreciated that the general description and following detailed description of the above are only exemplary and explanatory, not
The disclosure can be limited.
Brief description of the drawings
Attached drawing herein is merged in specification and forms the part of this specification, shows the implementation for meeting the present invention
Example, and for explaining the principle of the present invention together with specification.
Fig. 1 is the configuration diagram of the voice system according to an exemplary embodiment.
Fig. 2 is one of structure diagram of voice service system according to an exemplary embodiment.
Fig. 3 is the second structural representation that voice service system is shown according to an exemplary embodiment.
Embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following description is related to
During attached drawing, unless otherwise indicated, the same numbers in different attached drawings represent the same or similar key element.Following exemplary embodiment
Described in embodiment do not represent and the consistent all embodiments of the present invention.On the contrary, they be only with it is such as appended
The example of the consistent apparatus and method of some aspects being described in detail in claims, of the invention.
As shown in Figure 1, the embodiment of the present invention provides a kind of voice system framework, the system is by adapter system 100, notice
Server 200,300 three parts of operation system of attending a banquet composition.In addition, adapter system 100 further includes voice service, public clothes
Three business, data service parts, wherein, 100 system of adapter system is to be based on call center's development platform, is incited somebody to action using with interaction technique
Information passes to operation system 300 of attending a banquet.Notice server 200 is mainly responsible for agent client connection management, externally provides industry
Business interface service, mass-sending or the message that is served by of distribution are to corresponding agent client；Operation system of attending a banquet 300 is mainly responsible for
The business such as membership service, navigation Service, counseling services, safety is felt at ease, travelling merchants service, car business service.
In the embodiment of the present invention, can by membership service, navigation Service, counseling services, safety feels at ease, service log, orders
Single service is arranged to further menu, is each provided with second-level menu function under it, membership service includes member's query function；Navigation
Service includes destination setting, real-time traffic function；Counseling services look into function including information generation；Safety feel at ease to include error code,
Roadside assistance, vehicle are stolen the functions such as tracking, driving recording；Service log is to look at the telephony recording or service of operator's preservation
The record of process；Order placement service is that operator is used for checking that active user requests which service or calling service, order
It is to be created according to the information operator of incoming call every time or data alarm.
In the embodiment of the present invention, calling terminal is mobile phone or vehicle device.
As shown in Fig. 2, the embodiment of the present invention provides a kind of voice service system, which can be applied to shown in Fig. 1
Framework, the system include：
Adapter system 11 receives calling terminal audio call, calling terminal audio call is pushed to first attends a banquet and answer
Terminal 12 so that first, which attends a banquet, answers terminal 12 and calling terminal and establish voice communication, and calling terminal calling carries calling terminal
Mark.
In the embodiment of the present invention, calling terminal can be pushed to first by adapter system 11 according to the mark of calling terminal
Attend a banquet and answer terminal 12, can also attend a banquet to answer 12 idle degrees of terminal and calling terminal is pushed to first attend a banquet according to first connects
Listen terminal 12.
Adapter system 11 obtain calling terminal mark, according to the mark of calling terminal obtain calling terminal it is corresponding come
Electric user information, attends a banquet to first and answers the transmission incoming call user information of terminal 12, and first, which attends a banquet, answers the display incoming call use of terminal 12
Family information, incoming call user information include following at least one：Subscriber data, information of vehicles, vehicle location, service product, sell
Shop information；Wherein, subscriber data can be age of user, gender, driving age etc., and information of vehicles can be vehicle model, car age etc.,
Vehicle location is current vehicle position, and calling terminal can carry vehicle location when initiating and calling, and vehicle location can be by exhaling
Terminal is made to provide or obtain, service product can be the service item (such as navigation, rescue etc.) provided to calling terminal, warp
Pin shop information can be vehicle agency.
In the embodiment of the present invention, subscriber data includes following at least one：Incoming number, name, gender, identity card, use
Family classification (for example, individual, enterprise etc.), source (for example, mobile phone, vehicle device etc.), license plate number, service product, registration phone, urgent
Phone；
Information of vehicles includes following at least one：The number-plate number, type of vehicle, manufacturer's model, point inspection, built-in number, face
Color；
Vehicle location includes following at least one：Longitude, latitude, speed, direction, positioning time, positioning states, acquisition position
Put, map, member position；
Service product includes following at least one：Service product, activation date, timing/metering, vehicle configuration, service shape
State；
Outlet information includes following at least one：Agency's title, address, Service Phone, emergency number, sale electricity
Words, insurance phone；
Notify server 13 to receive the warning message that the vehicle-mounted detection terminal being installed on vehicle is sent, notify server 13
Warning message is sent to adapter system 11, the second terminal 14 of attending a banquet of distribution of adapter system 11 is answered processing alert event, reported
Alert message includes alert event and vehicle-mounted detection terminal identifies, and alert event includes：Emergency notice (such as road condition notification, weather
Notice etc.), collision warning, roadside assistance, at least one of stolen tracking, second, which attends a banquet, answers terminal 14 according to vehicle-mounted detection eventually
End mark provides service to vehicle-mounted detection terminal user bound equipment, and service includes following at least one：Membership service (such as day
Air lift is shown, road condition advisory etc.), navigation Service, counseling services (such as hotel position consulting etc.), safety feels at ease, service log, orders
Single service (for example, ticket order, air ticket order, hotel reservation etc.).
In the embodiment of the present invention, can by membership service, navigation Service, counseling services, safety feels at ease, service log, orders
Single service is arranged to further menu, is each provided with second-level menu function under it, membership service includes member's query function；Navigation
Service includes destination setting, real-time traffic function；Counseling services look into function including information generation；Safety feel at ease to include error code,
Roadside assistance, vehicle are stolen the functions such as tracking, driving recording；Service log is to look at the telephony recording or service of operator's preservation
The record of process；Order placement service is that operator is used for checking that active user requests which service or calling service, order
It is to be created according to the information operator of incoming call every time or data alarm.
In the embodiment of the present invention, first, which attends a banquet, answers terminal, second attends a banquet and answer terminal and divide for convenience of description, not structure
The restriction of the paired embodiment of the present invention, both can be that same attend a banquet answers terminal or two are attended a banquet and answer terminal.
Wherein, vehicle-mounted detection terminal mark can be the mark that vehicle-mounted detection terminal ID numberings etc. have identity recognition function
Know, vehicle-mounted detection terminal user bound equipment, can be the equipment that mobile phone etc. has communication function.If vehicle-mounted detection terminal tool
There is function of voice communication, second, which attends a banquet, which answers terminal 14, can also establish and vehicle-mounted detection terminal voice communication.
In the embodiment of the present invention, adapter system 11 is built on application architecture platform, can be with the application architecture platform
Rapid build application, the demand of quick response business change, there is provided a kind of application and development pattern.
Adapter system 11 is completed by way of services component assembling, and component is to be divided to two aspects, first, platform
Itself correlation function is provided in a manner of services component, specific application is formed by assembling these services components.Second,
The application being assembled into by platform itself can also be a services component, and can be built with this services component other new
Using.
As shown in figure 3, adapter system 11 can include in the embodiment of the present invention：
Voice service module 111, for receiving calling terminal audio call, first is pushed to by calling terminal audio call
Attend a banquet and answer terminal 12, and send ring while show that voice-sound call prompting animation is shown so that first, which attends a banquet, answers terminal 12
Voice communication is established with calling terminal；
First, which attends a banquet, answers after terminal 12 and calling terminal establish voice communication, first attends a banquet answer terminal put it is busy.
In the embodiment of the present invention, it is positive progress voice communication to put busy, no longer accesses the connection of other voices.
It is above-mentioned to attend a banquet to first before answering terminal transmission incoming call user information in the embodiment of the present invention, further include：
Whether the verification of voice service module 111 first, which attends a banquet to answer 12 user of terminal and attend a banquet first, answers terminal 12
It is affiliated attend a banquet operation system login, if first attend a banquet answer 12 user of terminal it is affiliated attend a banquet operation system log in,
Adapter system 11 is attended a banquet to first answers the transmission incoming call user information of terminal 12；12 user of terminal is answered if first attends a banquet
Do not logged in affiliated operation system of attending a banquet, then adapter system 11, which is sent, provides prompting, prompts first to attend a banquet and answers terminal 12
User logs in affiliated operation system of attending a banquet, while first attends a banquet to answer terminal and show and resend option, detects again
After delivery option is clicked, adapter system 11 is attended a banquet to first answers the transmission incoming call user information of terminal 12.
In the embodiment of the present invention, voice service module 111 mainly includes service control, puts the spare time, puts busy function.Voice service
Function can show call reminding when having telephone access, and seat personnel can connect phone by clicking on the control, come at the same time
Power information can also be pushed to operation system of attending a banquet.
In the embodiment of the present invention, first, which attends a banquet, answers the display forwarding option of terminal 12, after detecting that forwarding option is clicked,
It will attend a banquet to answer the calling terminal that 12 voice of terminal is connected and switch to setting and attend a banquet with first and answer terminal, attended a banquet and answered by setting
Terminal carries out voice with calling terminal and is connected.
As shown in figure 3, in the embodiment of the present invention, adapter system 11 can also include：
Data service module 112, the warning message sent for receiving notice server 13, and send ring while show
Show that voice-sound call prompting animation is shown so that second, which attends a banquet, answers the user equipment corresponding with obtaining vehicle-mounted detection terminal of terminal 14
Mark, and voice communication is established according to the mark and user equipment of user equipment；
Second, which attends a banquet, answers after terminal 14 and the user's equipment establishes voice communication, second attends a banquet answer terminal 14 put it is busy.
It is positive progress voice communication to put busy, no longer accesses the connection of other voices.
In the embodiment of the present invention, the distribution of adapter system 11 second is attended a banquet before answering terminal processes alert event, is also wrapped
Include：
Whether the verification of data service module 112 second, which attends a banquet to answer 14 user of terminal and attend a banquet second, answers terminal 14
It is affiliated attend a banquet operation system login, if second attend a banquet answer 14 user of terminal it is affiliated attend a banquet operation system log in,
Adapter system is attended a banquet to second answers the transmission warning message of terminal 14；Answer 14 user of terminal if second attends a banquet and do not exist
Affiliated operation system login of attending a banquet, then adapter system 11, which is sent, provides prompting, prompts second to attend a banquet and answers 14 user of terminal
It is affiliated attend a banquet operation system log in, while second attend a banquet answer terminal 14 display resend option, detect and resend
After option is clicked, adapter system 11 is attended a banquet to second answers the transmission warning message of terminal 14.
Data service module 112 mainly includes service control, puts the spare time, puts busy function.When receiving notice server push
Meeting display alarm during the request message to come over, notice seat personnel are accepted, and after seat personnel click control is accepted, while request disappears
Breath can be pushed to operation system of attending a banquet.
In the embodiment of the present invention, when alert event is roadside assistance, second, which attends a banquet, answers terminal 14 and disappears accepting the alarm
While breath, adapter system 11 can automatically initiate user equipment calling so that second, which attends a banquet, answers terminal 14 and set with user
It is standby to establish voice connection.
In the embodiment of the present invention, second, which attends a banquet, answers terminal display forwarding option, will after detecting that forwarding option is clicked
Attend a banquet to answer the user equipment that terminal speech is connected and switch to setting and attend a banquet with second and answer terminal, attended a banquet by setting and answer terminal
Voice is carried out with user equipment to be connected.
In the embodiment of the present invention, second attends a banquet answers terminal set out-dial capability, second attends a banquet answer terminal can actively
Outwards call.
In the embodiment of the present invention, adapter system 11 can also include public service module, main to include detection operator
Login status, outgoing call, advisory role.
In the embodiment of the present invention, which can also include：Attend a banquet operation system；
Adapter system 11 obtains incoming information or vehicle identification code, to operation system push incoming information or the vehicle of attending a banquet
Identification code；
Attend a banquet operation system, it is corresponding for the incoming information or vehicle identification code pushed according to adapter system, inquiry
Subscriber information message and complete membership service (such as weather prompting, road condition advisory etc.), navigation Service, counseling services (such as
Hotel position consulting etc.), safety feel at ease, service log, order placement service (for example, ticket order, air ticket order, hotel reservation etc.)
At least one of function.
In the embodiment of the present invention, the mark that the adapter system can carry the calling terminal according to terminal call obtains
Fetch power information or vehicle identification code.
Server 13 is notified, for receiving the call notification of data mode (such as short message, data, DOV), as non-voice
The supplement of class calling.Such as automobile vehicle device terminal sends the warning message of a collision warning, notice server receives this
In message and then data client by mass-sending or being distributed to corresponding adapter system.
Attend a banquet operation system, the incoming information or vehicle identification code (Vehicle to be come according to adapter system push of attending a banquet
Identification Number, VIN), inquire about corresponding subscriber information message and complete corresponding service function, such as meeting
Member's service, navigation Service, counseling services, feel at ease safely, service log, order placement service etc..
The embodiment of the present invention provides a kind of application that can be installed and deployed on different basic software architecture platforms, will not
Limited by basic software platform, by way of the control and component that call basic software platform, realized in different platform
Adaption system.
System of the embodiment of the present invention more observes module independence principle, the operation system that will attend a banquet module using modularized design
As single system independently of whole seat system outside；In addition voice service and data service are formed one independent is
System, for being adapted to different foundational development platforms, is defined as adapter system.
The system application of the embodiment of the present invention is not specific to any basic platform, and adapter system can be quickly based on
Other basic platforms carry out secondary development, and the function that adaption system is provided just for basic platform is migrated, and other business
System has been peeled away, and so greatly reduces the cost of system migration work.
The hinge that the adapter system of the embodiment of the present invention is exchanged as voice-and-data, will not only complete data forwarding work
Make the ability also with shielding underlying basis platform environment difference.
The system interaction formula response of the embodiment of the present invention and the separation of Business Entity, by being interacted with OCX controls, obtain
The next voice of forwarding or data message are simultaneously shown in operation system of attending a banquet, and respond call request, and utilize DWR
(Direct Web Remoting) technology carries out page reconstruct, reduces repeated labor, improves the production of seat personnel
Efficiency.
The system of the embodiment of the present invention, adapter system quickly can carry out secondary development based on other basic platforms,
The function that adaption system is provided just for basic platform is migrated, and can reduce moving costs.
The system of the embodiment of the present invention, can reduce to dependence of the system to basic platform, effectively shield different platform
The environmental difference brought, improves the adaptability and ductility of system；Realize the separation of interactive responses and Business Entity.It is early
The call center system of phase is that voice answer-back function and operation system are blended in same system to be used, call center
The trouble brought and cannot predicted to method, system can be all given with the change of operation system functionally, is had more by separated system
Autgmentability and flexibility, such as the basic platform of adapter system substitute, then as long as appointing information with operation system
Interactive agreement, will not thus bring influence to operation system.Connect computer telephone integration (CTI) system and department of computer science
System, transmits the message between two systems and instruction, realizes the integration of application；By self-oriented service, human cost is reduced, is come
Reduce the operation cost of whole company.
Those skilled in the art will readily occur to the disclosure its after considering specification and putting into practice disclosure disclosed herein
Its embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Person's adaptive change follows the general principle of the disclosure and including the undocumented common knowledge in the art of the disclosure
Or conventional techniques.Description and embodiments are considered only as exemplary, and the true scope and spirit of the disclosure are by following
Claim is pointed out.
It should be appreciated that the present disclosure is not limited to the precise structures that have been described above and shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present disclosure is only limited by appended claim.
Claims (10)
- A kind of 1. voice service system, it is characterised in that including：Adapter system receives calling terminal audio call, the calling terminal audio call is pushed to first attends a banquet and answer end End so that described first, which attends a banquet, answers terminal and the calling terminal and establish voice communication, and the calling terminal calling carries institute State the mark of calling terminal；The adapter system obtains the mark of the calling terminal, and the calling is obtained eventually according to the mark of the calling terminal Corresponding incoming call user information is held, attends a banquet to described first and answers the terminal transmission incoming call user information, described first attends a banquet Answer terminal and show the incoming call user information, the incoming call user information includes following at least one：Subscriber data, vehicle letter Breath, vehicle location, service product, outlet information；Wherein, the subscriber data includes following at least one：Incoming number, name, gender, identity card, class of subscriber, come Source, license plate number, service product, registration phone, emergency call；The information of vehicles includes following at least one：The number-plate number, type of vehicle, manufacturer's model, point inspection, built-in number, face Color；The vehicle location includes following at least one：Longitude, latitude, speed, direction, positioning time, positioning states, acquisition position Put, map, member position；The service product includes following at least one：Service product, activation date, timing/metering, vehicle configuration, service shape State；The outlet information includes following at least one：Agency's title, address, Service Phone, emergency number, sale electricity Words, insurance phone；Server is notified to receive the warning message that the vehicle-mounted detection terminal being installed on vehicle is sent, it is described to notify server to institute State adapter system and send the warning message, the adapter system distribution second terminal of attending a banquet answers the processing alarm thing Part, the warning message, which includes alert event and the vehicle-mounted detection terminal mark, the alert event, to be included：Emergency notice, At least one of collision warning, roadside assistance, stolen tracking, described second, which attends a banquet, answers terminal according to the vehicle-mounted detection terminal Identify to the vehicle-mounted detection terminal user bound equipment and service is provided, the service includes following at least one：Membership service, Navigation Service, counseling services, feel at ease safely, service log, order placement service.
- 2. system according to claim 1, it is characterised in that the adapter system includes：Voice service module, for receiving calling terminal audio call, the first seat is pushed to by the calling terminal audio call Seat answers terminal, and sends ring while show that voice-sound call prompting animation is shown so that described first attends a banquet answer terminal with The calling terminal establishes voice communication；Described first, which attends a banquet, answers after terminal and the calling terminal establish voice communication, and described first, which attends a banquet, answers terminal and put It is busy.
- 3. system according to claim 2, it is characterised in that it is described attend a banquet to described first answer terminal send it is described come Before electric user information, further include：Whether voice service module verification described first, which attends a banquet to answer terminal user and attend a banquet described first, answers end Operation system of attending a banquet belonging to end logs in, if described first attends a banquet and answer terminal user and stepped in affiliated operation system of attending a banquet Record, then the adapter system is attended a banquet to described first answers the terminal transmission incoming call user information；If described first sits Seat is answered terminal user and is not logged in affiliated operation system of attending a banquet, then the adapter system, which is sent, provides prompting, prompts Described first, which attends a banquet, answers terminal user and is logged in affiliated operation system of attending a banquet, while described first attends a banquet and answer terminal and show Resend option, detect it is described resend after option is clicked, the adapter system is attended a banquet to described first and is answered Terminal sends the incoming call user information.
- 4. system according to claim 3, it is characterised in that described first, which attends a banquet, answers terminal display forwarding option, inspection Measure after the forwarding option is clicked, will attend a banquet with described first and answer the calling terminal that terminal speech is connected and switch to Setting attends a banquet and answers terminal, is attended a banquet by the setting and answers terminal and be connected with calling terminal progress voice.
- 5. system according to any one of claim 1 to 3, it is characterised in that the adapter system includes：Data service module, the warning message sent for receiving the notice server, and send ring while show Voice-sound call prompting animation is shown so that described second, which attends a banquet, answers terminal user corresponding with obtaining the vehicle-mounted detection terminal The mark of equipment, and voice communication is established according to the mark and the user equipment of the user equipment；Described second, which attends a banquet, answers after terminal and the user equipment establish voice communication, and described second, which attends a banquet, answers terminal and put It is busy.
- 6. system according to claim 5, it is characterised in that the adapter system distribution second, which is attended a banquet, answers terminal Before managing the alert event, further include：Whether data service module verification described second, which attends a banquet to answer terminal user and attend a banquet described second, answers end Operation system of attending a banquet belonging to end logs in, if described second attends a banquet and answer terminal user and stepped in affiliated operation system of attending a banquet Record, then the adapter system is attended a banquet to described second answers the terminal transmission warning message；Connect if described second attends a banquet Terminal user is listened not logged in affiliated operation system of attending a banquet, then the adapter system, which is sent, provides prompting, described in prompting Second, which attends a banquet, answers terminal user and is logged in affiliated operation system of attending a banquet, while described second attends a banquet and answer terminal and show again Delivery option, detect it is described resend after option is clicked, the adapter system attends a banquet to described second and answers terminal Send the warning message.
- 7. system according to claim 6, it is characterised in that when the alert event is roadside assistance, described second sits Seat answers terminal while the warning message is accepted, and the adapter system automatically initiates calling to the user equipment, makes Described second attend a banquet to answer terminal and establish voice with the user equipment and be connected.
- 8. system according to claim 7, it is characterised in that described second, which attends a banquet, answers terminal display forwarding option, inspection Measure after the forwarding option is clicked, will attend a banquet with described second and answer the user equipment that terminal speech is connected and switch to Setting attends a banquet and answers terminal, is attended a banquet by the setting and answers terminal and be connected with user equipment progress voice.
- 9. the system according to any one of any one of claims 1 to 4 or 6 to 8, it is characterised in that further include：Attend a banquet Operation system；The adapter system obtains incoming information or vehicle identification code, to operation system push incoming information or the car of attending a banquet Identification code；Attend a banquet operation system, it is corresponding for the incoming information or vehicle identification code pushed according to the adapter system, inquiry Subscriber information message and complete membership service, navigation Service, counseling services, safety feel at ease, in service log, order placement service extremely A kind of few function.
- 10. the system according to any one of any one of claims 1 to 4 or 6 to 8, it is characterised in that the calling is eventually Hold as mobile phone or vehicle device.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107820324A (en) * | 2017-10-30 | 2018-03-20 | 铱方科技（深圳）有限公司 | Mobile terminal receives method, system and its binding method of landline telephone call, system |
| CN107888787B (en) * | 2017-11-27 | 2020-10-27 | 中国银行股份有限公司 | Method and device for processing media access request |
| US10911601B2 (en) * | 2018-12-05 | 2021-02-02 | Microsoft Technology Licensing, Llc | Object oriented call management |
| CN111917726B (en) * | 2020-07-01 | 2022-03-15 | 中国建设银行股份有限公司 | Adaptation layer, voice communication system and control method thereof |
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