CN105744093A - Voice service system - Google Patents
Voice service system Download PDFInfo
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- CN105744093A CN105744093A CN201610035751.6A CN201610035751A CN105744093A CN 105744093 A CN105744093 A CN 105744093A CN 201610035751 A CN201610035751 A CN 201610035751A CN 105744093 A CN105744093 A CN 105744093A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0815—Network architectures or network communication protocols for network security for authentication of entities providing single-sign-on or federations
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42093—Notifying the calling party of information on the called or connected party
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Hardware Design (AREA)
- Computer Security & Cryptography (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention relates to a voice service system. An adapter system receives a voice call of a call terminal, and pushes the voice call of the call terminal to a first seat answering terminal to enable the first seat answering terminal to establish voice communication with the call terminal, wherein the voice call of the call terminal carries the identifier of the call terminal; the adapter system acquires the identifier of the call terminal, acquires calling user information corresponding to the call terminal according to the identifier of the call terminal and sends the calling user information to the first seat answering terminal, and the first seat answering terminal displays the calling user information; and a notification server receives an alarm message sent by a vehicle detection terminal mounted on a vehicle and sends the alarm message to the adapter system, the adapter system assigns an alarm event to a second seat answering terminal, and the second seat answering terminal provides services for user equipment bound with the vehicle detection terminal according to the identifier of the vehicle detection terminal, wherein the alarm message includes the alarm event and the identifier of the vehicle detection terminal.
Description
Technical field
The present invention relates to call service field, particularly relate to a kind of voice service system.
Background technology
Voice service in call service most at present, data, services are coupled, and system degree of coupling is high, and system migration is relatively costly.
Summary of the invention
The embodiment of the present invention provides a kind of voice service system, it is possible to reduce moving costs.
The embodiment of the present invention adopts the following technical scheme that
A kind of voice service system, including:
Adapter system receives calling terminal audio call, described calling terminal audio call pushes to first attend a banquet and answer terminal, making described first to attend a banquet to answer terminal and described calling terminal and set up voice call, the mark of described calling terminal is carried in the calling of described calling terminal；
Described adapter system obtains the mark of described calling terminal, mark according to described calling terminal obtains the incoming call user profile that described calling terminal is corresponding, attend a banquet to described first and answer the terminal described incoming call user profile of transmission, described first attends a banquet answers incoming call user profile described in terminal demonstration, and described incoming call user profile includes following at least one: subscriber data, information of vehicles, vehicle location, service product, agency；
Notice server receives the warning message that the vehicle-mounted detection terminal being arranged on vehicle sends, described notice server sends described warning message to described adapter system, described adapter system distribution second attend a banquet terminal answer process described alert event, described warning message includes alert event and described vehicle-mounted detection terminal iidentification, described alert event includes: emergency notice, collision warning, roadside assistance, at least one in stolen tracking, described second attends a banquet answers terminal provides service according to described vehicle-mounted detection terminal iidentification to described vehicle-mounted detection terminal binding subscriber equipment, described service includes following at least one: membership service, navigation Service, consultancy service, safety is felt at ease, service log, order placement service.
Optionally, described adapter system includes:
Voice service module, for receiving calling terminal audio call, described calling terminal audio call pushes to first attend a banquet and answer terminal, and send ring, show that voice-sound call prompting animation shows simultaneously so that described first attends a banquet answers terminal and set up voice call with described calling terminal；
Described first attends a banquet answers after terminal and described calling terminal set up voice call, and described first attends a banquet answers terminal and put busy.
Optionally, described attending a banquet to described first is answered terminal and is sent before described incoming call user profile, also includes:
Whether described voice service module checking described first is attended a banquet and is answered terminal user and attended a banquet described first and answer operation system of attending a banquet belonging to terminal and log in, answer terminal user in affiliated operation system login of attending a banquet if described first attends a banquet, then described adapter system is attended a banquet to described first and is answered the terminal described incoming call user profile of transmission；Terminal user is answered not in affiliated operation system login of attending a banquet if described first attends a banquet, then described adapter system sends and provides prompting, point out described first to attend a banquet and answer terminal user in affiliated operation system login of attending a banquet, described first attend a banquet and answer terminal demonstration and resend option simultaneously, resend described in detecting option clicked after, described adapter system attend a banquet to described first answer terminal send described incoming call user profile.
Optionally, described first attends a banquet answers terminal demonstration forwarding option, after detecting that described forwarding option is clicked, answer the described calling terminal that terminal speech is connected to switch to setting and attend a banquet by attending a banquet with described first and answer terminal, described setting attend a banquet and answer terminal and carry out voice with described calling terminal and be connected.
Optionally, described adapter system includes:
Data service module, for receiving the described warning message that described notice server sends, and send ring, show that voice-sound call prompting animation shows simultaneously, make described second to attend a banquet and answer the mark of the terminal subscriber equipment corresponding with obtaining described vehicle-mounted detection terminal, and the mark and described subscriber equipment according to described subscriber equipment sets up voice call；
Described second attends a banquet answers after terminal and described subscriber equipment set up voice call, and described second attends a banquet answers terminal and put busy.
Optional described adapter system distribution second is attended a banquet before answering alert event described in terminal processes, also include: whether described data service module checking described second is attended a banquet and answered terminal user and attended a banquet described second and answer operation system of attending a banquet belonging to terminal and log in, answer terminal user in affiliated operation system login of attending a banquet if described second attends a banquet, then described adapter system is attended a banquet to described second and is answered the terminal described warning message of transmission；Terminal user is answered not in affiliated operation system login of attending a banquet if described second attends a banquet, then described adapter system sends and provides prompting, point out described second to attend a banquet and answer terminal user in affiliated operation system login of attending a banquet, described second attend a banquet and answer terminal demonstration and resend option simultaneously, resend described in detecting option clicked after, described adapter system attend a banquet to described second answer terminal send described warning message.
Optionally, when described alert event is roadside assistance, described second attends a banquet answers terminal while accepting this warning message, and described subscriber equipment can be automatically initiated calling by described adapter system so that described second attends a banquet answers terminal and set up voice with described subscriber equipment and be connected.
Optionally, described second attends a banquet answers terminal demonstration forwarding option, after detecting that described forwarding option is clicked, answer the described subscriber equipment that terminal speech is connected to switch to setting and attend a banquet by attending a banquet with described second and answer terminal, described setting attend a banquet and answer terminal and carry out voice with described subscriber equipment and be connected.
Optionally, also include: operation system of attending a banquet；
Described adapter system obtains incoming information or vehicle identification code, pushes incoming information or vehicle identification code to described operation system of attending a banquet；
Attend a banquet operation system, for the incoming information pushed according to described adapter system or vehicle identification code, inquire about corresponding subscriber information message and complete membership service, navigation Service, consultancy service, safety are felt at ease, at least one function in service log, order placement service.
Optionally, described calling terminal is mobile phone or car machine.
The system of the embodiment of the present invention, adapter system quickly can carry out secondary development based on other basic platforms, and the function that adaption system provides just for basic platform migrates, it is possible to reduces moving costs.
It should be appreciated that it is only exemplary and explanatory that above general description and details hereinafter describe, the disclosure can not be limited.
Accompanying drawing explanation
Accompanying drawing herein is merged in description and constitutes the part of this specification, it is shown that meets embodiments of the invention, and is used for explaining principles of the invention together with description.
Fig. 1 is the configuration diagram of the voice system according to an exemplary embodiment.
Fig. 2 is one of structural representation of voice service system according to an exemplary embodiment.
Fig. 3 is the two of the structural representation illustrating voice service system according to an exemplary embodiment.
Detailed description of the invention
Here in detail exemplary embodiment being illustrated, its example representation is in the accompanying drawings.When as explained below relates to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represents same or analogous key element.Embodiment described in following exemplary embodiment does not represent all embodiments consistent with the present invention.On the contrary, they only with in appended claims describe in detail, the present invention some in the example of consistent apparatus and method.
As it is shown in figure 1, the embodiment of the present invention provides a kind of voice system framework, this system is made up of adapter system 100, notice server 200, operation system of attending a banquet 300 3 part.It addition, adapter system 100 also includes voice service, public service, three parts of data, services, wherein, adapter system 100 system is based on call center's development platform, utilizes and passes information to, with interaction technique, operation system 300 of attending a banquet.Notify server 200 primary responsibility agent client connection management, the external message providing business interface service, mass-sending or distribution the to be served by agent client to correspondence；The business such as operation system of attending a banquet 300 primary responsibility membership service, navigation Service, consultancy service, safety are felt at ease, travelling merchants' service, car business service.
In the embodiment of the present invention, it is possible to by membership service, navigation Service, consultancy service, safety is felt at ease, service log, order placement service are set to further menu, are each provided with second-level menu function under it, and membership service includes member's query function；Navigation Service includes destination's setting, real-time traffic function；Consultancy service includes information for looking into function；Safety feels at ease to include the functions such as DTC, roadside assistance, the stolen tracking of vehicle, driving recording；Service log is to look at the telephony recording of operator's preservation or the record of service process；Order placement service is operator for checking which service or call service active user requests, and order is the information operator reported to the police according to incoming call every time or data and creates.
In the embodiment of the present invention, calling terminal is mobile phone or car machine.
As in figure 2 it is shown, the embodiment of the present invention provides a kind of voice service system, this system can apply to the framework shown in Fig. 1, and this system includes:
Adapter system 11 receives calling terminal audio call, calling terminal audio call pushes to first and attends a banquet and answer terminal 12 so that first attends a banquet answers terminal 12 and set up voice call with calling terminal, and the mark of calling terminal is carried in calling terminal calling.
In the embodiment of the present invention, calling terminal can be pushed to first according to the mark of calling terminal and attend a banquet and answer terminal 12 by adapter system 11, it is also possible to attends a banquet according to first and answers terminal 12 idle degrees and calling terminal pushes to first attend a banquet and answer terminal 12.
Adapter system 11 obtains the mark of calling terminal, mark according to calling terminal obtains the incoming call user profile that calling terminal is corresponding, attend a banquet to first and answer terminal 12 transmission incoming call user profile, first attends a banquet answers terminal 12 display incoming call user profile, and incoming call user profile includes following at least one: subscriber data, information of vehicles, vehicle location, service product, outlet information；Wherein, subscriber data can be age of user, sex, driving age etc., information of vehicles can be vehicle model, car age etc., vehicle location is current vehicle position, calling terminal can carry vehicle location when initiating calling, vehicle location can be provided by calling terminal or obtain, service product can service item (such as navigation, rescue etc.) for providing to calling terminal, outlet information can be vehicle agency.
In the embodiment of the present invention, subscriber data includes following at least one: caller ID, name, sex, identity card, class of subscriber are (such as, individual, enterprise etc.), source (such as, mobile phone, car machine etc.), license plate number, service product, registration phone, EMERGENCY PHONE；
Information of vehicles includes following at least one: the number-plate number, type of vehicle, manufacturer's model, spot check, built-in number, color；
Vehicle location includes following at least one: longitude, latitude, speed, direction, positioning time, positioning states, acquisition position, map, member position；
Service product includes following at least one: service product, activation date, timing/metering, vehicle configuration, service state；
Outlet information includes following at least one: agency's title, address, Service Phone, emergency number, sale phone, insurance phone；
nullNotice server 13 receives the warning message that the vehicle-mounted detection terminal being arranged on vehicle sends，Notice server 13 sends warning message to adapter system 11，Adapter system 11 distributes the second terminal 14 of attending a banquet and answers process alert event，Warning message includes alert event and vehicle-mounted detection terminal iidentification，Alert event includes: emergency notice (such as road condition notification、Weather notice etc.)、Collision warning、Roadside assistance、At least one in stolen tracking，Second attends a banquet answers terminal 14 provides service according to vehicle-mounted detection terminal iidentification to vehicle-mounted detection terminal binding subscriber equipment，Service includes following at least one: membership service (such as weather prompting、Road condition advisory etc.)、Navigation Service、Consultancy service (such as position, hotel consulting etc.)、Safety is felt at ease、Service log、Order placement service is (such as，Ticket order、Air ticket order、Hotel reservation etc.).
In the embodiment of the present invention, it is possible to by membership service, navigation Service, consultancy service, safety is felt at ease, service log, order placement service are set to further menu, are each provided with second-level menu function under it, and membership service includes member's query function；Navigation Service includes destination's setting, real-time traffic function；Consultancy service includes information for looking into function；Safety feels at ease to include the functions such as DTC, roadside assistance, the stolen tracking of vehicle, driving recording；Service log is to look at the telephony recording of operator's preservation or the record of service process；Order placement service is operator for checking which service or call service active user requests, and order is the information operator reported to the police according to incoming call every time or data and creates.
In the embodiment of the present invention, first attends a banquet answers terminal, second attend a banquet and answer terminal and divide for convenience of description, does not constitute the restriction to the embodiment of the present invention, both can be same attend a banquet answer terminal or two attend a banquet and answer terminal.
Wherein, vehicle-mounted detection terminal iidentification can be the mark that vehicle-mounted detection Termination ID numbering etc. has identity recognition function, vehicle-mounted detection terminal binding subscriber equipment, it is possible to have the equipment of communication function for mobile phone etc..If vehicle-mounted detection terminal has function of voice communication, second attends a banquet answers terminal 14 and can also set up and vehicle-mounted detection terminal speech communication.
In the embodiment of the present invention, adapter system 11 builds on application architecture platform, can the demand that changes of rapid build application, quick response service on this application architecture platform, it is provided that a kind of application and development pattern.
The mode that adapter system 11 is assembled by services component completes, and component is point two aspects, and one is that correlation function is provided by platform itself in the way of services component, forms concrete application by assembling these services component.Two be the application itself being assembled into by platform can also be a services component, it is possible to build other new opplication by this services component.
As it is shown on figure 3, adapter system 11 may include that in the embodiment of the present invention
Voice service module 111, for receiving calling terminal audio call, calling terminal audio call pushes to first attend a banquet and answer terminal 12, and send ring, show that voice-sound call prompting animation shows simultaneously so that first attends a banquet answers terminal 12 and set up voice call with calling terminal；
First attends a banquet answers after terminal 12 sets up voice call with calling terminal, and first attends a banquet answers terminal and put busy.
In the embodiment of the present invention, putting busy is make a comment or criticism to carry out voice communication, no longer accesses other voices and connects.
In the embodiment of the present invention, above-mentioned attend a banquet to first answer terminal send incoming call user profile before, also include:
Voice service module 111 verifies that first attends a banquet and answer terminal 12 user and whether attended a banquet first and answer operation system of attending a banquet belonging to terminal 12 and log in, answer terminal 12 user in affiliated operation system login of attending a banquet if first attends a banquet, then adapter system 11 is attended a banquet to first and is answered terminal 12 transmission incoming call user profile；Terminal 12 user is answered not in affiliated operation system login of attending a banquet if first attends a banquet, then adapter system 11 sends and provides prompting, prompting first is attended a banquet and is answered terminal 12 user in affiliated operation system login of attending a banquet, simultaneously first attend a banquet and answer terminal demonstration and resend option, detect resend option clicked after, adapter system 11 attend a banquet to first answer terminal 12 send incoming call user profile.
In the embodiment of the present invention, voice service module 111 mainly includes service control, puts the spare time, puts busy function.Voice service function can show call reminding when having telephone access, and namely seat personnel can connect phone by clicking this control, and incoming information also can be pushed to operation system of attending a banquet simultaneously.
In the embodiment of the present invention, first attends a banquet answers terminal 12 and shows forwarding option, after detecting that forwarding option is clicked, answer the calling terminal that terminal 12 voice is connected by attending a banquet with first and switch to setting and attend a banquet and answer terminal, setting attend a banquet and answer terminal and carry out voice with calling terminal and be connected.
As it is shown on figure 3, in the embodiment of the present invention, adapter system 11 can also include:
Data service module 112, for receiving the warning message that notice server 13 sends, and send ring, show that voice-sound call prompting animation shows simultaneously, make second to attend a banquet and answer the mark of terminal 14 subscriber equipment corresponding with obtaining vehicle-mounted detection terminal, and the mark and subscriber equipment according to subscriber equipment sets up voice call；
Second attends a banquet answers after terminal 14 sets up voice call with this subscriber equipment, and second attends a banquet answers terminal 14 and put busy.
Putting busy is make a comment or criticism to carry out voice communication, no longer accesses other voices and connects.
In the embodiment of the present invention, adapter system 11 distribute second attend a banquet and answer terminal processes alert event before, also include:
Data service module 112 verifies that second attends a banquet and answer terminal 14 user and whether attended a banquet second and answer operation system of attending a banquet belonging to terminal 14 and log in, answer terminal 14 user log in affiliated operation system of attending a banquet if second attends a banquet, then adapter system is attended a banquet to second and is answered terminal 14 and send warning message；Terminal 14 user is answered not in affiliated operation system login of attending a banquet if second attends a banquet, then adapter system 11 sends and provides prompting, prompting second is attended a banquet and is answered terminal 14 user in affiliated operation system login of attending a banquet, simultaneously second attend a banquet and answer terminal 14 display and resend option, detect resend option clicked after, adapter system 11 is attended a banquet to second and is answered terminal 14 and send warning message.
Data service module 112 mainly includes service control, puts the spare time, puts busy function.The meeting display alarm when receiving the request message that notice server push is brought, notice seat personnel accepts, and after seat personnel click control accepts, request message can be pushed to operation system of attending a banquet simultaneously.
In the embodiment of the present invention, when alert event is roadside assistance, second attends a banquet answers terminal 14 while accepting this warning message, and adapter system 11 can automatically initiate calling to subscriber equipment so that second attends a banquet answers terminal 14 and set up voice with subscriber equipment and be connected.
In the embodiment of the present invention, second attends a banquet answers terminal demonstration forwarding option, after detecting that forwarding option is clicked, answer the subscriber equipment that terminal speech is connected by attending a banquet with second and switch to setting and attend a banquet and answer terminal, setting attend a banquet and answer terminal and carry out voice with subscriber equipment and be connected.
In the embodiment of the present invention, second attends a banquet answers terminal and arranges out-dial capability, and second attends a banquet answers terminal and can actively outwards call.
In the embodiment of the present invention, adapter system 11 can also include public service module, mainly includes detection operator's logging status, outgoing call, advisory role.
In the embodiment of the present invention, this system can also include: operation system of attending a banquet；
Adapter system 11 obtains incoming information or vehicle identification code, and to attending a banquet, operation system pushes incoming information or vehicle identification code；
Attend a banquet operation system, for the incoming information pushed according to adapter system or vehicle identification code, inquire about corresponding subscriber information message and complete membership service (such as weather prompting, road condition advisory etc.), navigation Service, consultancy service (such as position, hotel consulting etc.), safety are felt at ease, at least one function in service log, order placement service (such as, ticket order, air ticket order, hotel reservation etc.).
In the embodiment of the present invention, described adapter system can carry mark acquisition incoming information or the vehicle identification code of described calling terminal according to terminal call.
Notice server 13, is used for receiving the call notification (such as note, data, DOV etc.) of data mode, as supplementing of non-voice class calling.Such as Automobile machine terminal sends the warning message of a collision warning, after notice server receives this message, in the data client again through mass-sending or the adapter system being distributed to correspondence.
Attend a banquet operation system, according to attending a banquet, adapter system pushes the incoming information come or vehicle identification code (VehicleIdentificationNumber, VIN), inquire about corresponding subscriber information message and complete corresponding service function, as membership service, navigation Service, consultancy service, safety feel at ease, service log, order placement service etc..
The embodiment of the present invention provides a kind of application that can install and deploy on different basic software architecture platforms, will not be subject to the restriction of basic software platform, the mode of control and assembly by calling basic software platform, it is achieved the adaption system in different platform.
Embodiment of the present invention system adopt modularized design more observe module independence principle, using operation system module of attending a banquet as independent system independent of outside whole seat system；Additionally voice service and data, services are formed an independent system, be used for adaptive different foundational development platform, be defined as adapter system.
The system application of the embodiment of the present invention is not specific to any basic platform, adapter system quickly can carry out secondary development based on other basic platforms, the function that adaption system provides just for basic platform migrates, and other operation systems have been peeled away, so greatly reduce the cost of system migration work.
The hinge that the adapter system of the embodiment of the present invention exchanges as voice-and-data, not only to complete data forwarding work and also to have the ability of shielding underlying basis platform environment difference.
The system interaction formula response of the embodiment of the present invention and separating of Business Entity, mutual by with OCX control, obtain and forward the voice come or data message and be shown in operation system of attending a banquet, response call request, and utilize DWR (DirectWebRemoting) technology to carry out page reconstruct, decrease repeated labor, improve the production efficiency of seat personnel.
The system of the embodiment of the present invention, adapter system quickly can carry out secondary development based on other basic platforms, and the function that adaption system provides just for basic platform migrates, it is possible to reduces moving costs.
The system of the embodiment of the present invention, it is possible to reduce the system dependence to basic platform, the environmental difference that effective shielding different platform is brought, improve adaptive capacity and the ductility of system；Realize separating of interactive responses and Business Entity.The call center system of early stage is to be blended in voice answer-back function and operation system in same system to use, method, system all can be brought the trouble that cannot predict by the change functionally of call center and operation system, system through separating has more autgmentability and motility, the basic platform of such as adapter system substitutes, as long as so appointing, with operation system, the agreement that information is mutual, thus impact will not be brought to operation system.Connect computer telephone integration (CTI) system and computer system, transmit the message between two systems and instruction, it is achieved the integration of application；By self-oriented service, reduce human cost, reduce the operation cost of whole company.
Those skilled in the art, after considering description and putting into practice disclosed herein disclosing, will readily occur to other embodiment of the disclosure.The application is intended to any modification of the disclosure, purposes or adaptations, and these modification, purposes or adaptations are followed the general principle of the disclosure and include the undocumented known general knowledge in the art of the disclosure or conventional techniques means.Description and embodiments is considered only as exemplary, and the true scope of the disclosure and spirit are pointed out by claim below.
It should be appreciated that the disclosure is not limited to precision architecture described above and illustrated in the accompanying drawings, and various amendment and change can carried out without departing from the scope.The scope of the present disclosure is only limited by appended claim.
Claims (10)
1. a voice service system, it is characterised in that including:
Adapter system receives calling terminal audio call, described calling terminal audio call pushes to first attend a banquet and answer terminal, making described first to attend a banquet to answer terminal and described calling terminal and set up voice call, the mark of described calling terminal is carried in the calling of described calling terminal；
Described adapter system obtains the mark of described calling terminal, mark according to described calling terminal obtains the incoming call user profile that described calling terminal is corresponding, attend a banquet to described first and answer the terminal described incoming call user profile of transmission, described first attends a banquet answers incoming call user profile described in terminal demonstration, and described incoming call user profile includes following at least one: subscriber data, information of vehicles, vehicle location, service product, outlet information；
Wherein, described subscriber data includes following at least one: caller ID, name, sex, identity card, class of subscriber, source, license plate number, service product, registration phone, EMERGENCY PHONE；
Described information of vehicles includes following at least one: the number-plate number, type of vehicle, manufacturer's model, spot check, built-in number, color；
Described vehicle location includes following at least one: longitude, latitude, speed, direction, positioning time, positioning states, acquisition position, map, member position；
Described service product includes following at least one: service product, activation date, timing/metering, vehicle configuration, service state；
Described outlet information includes following at least one: agency's title, address, Service Phone, emergency number, sale phone, insurance phone；
Notice server receives the warning message that the vehicle-mounted detection terminal being arranged on vehicle sends, described notice server sends described warning message to described adapter system, described adapter system distribution second attend a banquet terminal answer process described alert event, described warning message includes alert event and described vehicle-mounted detection terminal iidentification, described alert event includes: emergency notice, collision warning, roadside assistance, at least one in stolen tracking, described second attends a banquet answers terminal provides service according to described vehicle-mounted detection terminal iidentification to described vehicle-mounted detection terminal binding subscriber equipment, described service includes following at least one: membership service, navigation Service, consultancy service, safety is felt at ease, service log, order placement service.
2. system according to claim 1, it is characterised in that described adapter system includes:
Voice service module, for receiving calling terminal audio call, described calling terminal audio call pushes to first attend a banquet and answer terminal, and send ring, show that voice-sound call prompting animation shows simultaneously so that described first attends a banquet answers terminal and set up voice call with described calling terminal；
Described first attends a banquet answers after terminal and described calling terminal set up voice call, and described first attends a banquet answers terminal and put busy.
3. system according to claim 2, it is characterised in that described attending a banquet to described first is answered terminal and sent before described incoming call user profile, also includes:
Whether described voice service module checking described first is attended a banquet and is answered terminal user and attended a banquet described first and answer operation system of attending a banquet belonging to terminal and log in, answer terminal user in affiliated operation system login of attending a banquet if described first attends a banquet, then described adapter system is attended a banquet to described first and is answered the terminal described incoming call user profile of transmission；Terminal user is answered not in affiliated operation system login of attending a banquet if described first attends a banquet, then described adapter system sends and provides prompting, point out described first to attend a banquet and answer terminal user in affiliated operation system login of attending a banquet, described first attend a banquet and answer terminal demonstration and resend option simultaneously, resend described in detecting option clicked after, described adapter system attend a banquet to described first answer terminal send described incoming call user profile.
4. system according to claim 3, it is characterized in that, described first attends a banquet answers terminal demonstration forwarding option, after detecting that described forwarding option is clicked, answer the described calling terminal that terminal speech is connected to switch to setting and attend a banquet by attending a banquet with described first and answer terminal, described setting attend a banquet and answer terminal and carry out voice with described calling terminal and be connected.
5. system according to any one of claim 1 to 3, it is characterised in that described adapter system includes:
Data service module, for receiving the described warning message that described notice server sends, and send ring, show that voice-sound call prompting animation shows simultaneously, make described second to attend a banquet and answer the mark of the terminal subscriber equipment corresponding with obtaining described vehicle-mounted detection terminal, and the mark and described subscriber equipment according to described subscriber equipment sets up voice call；
Described second attends a banquet answers after terminal and described subscriber equipment set up voice call, and described second attends a banquet answers terminal and put busy.
6. system according to claim 5, it is characterised in that described adapter system distribution second is attended a banquet before answering alert event described in terminal processes, also includes:
Whether described data service module checking described second is attended a banquet and is answered terminal user and attended a banquet described second and answer operation system of attending a banquet belonging to terminal and log in, answer terminal user in affiliated operation system login of attending a banquet if described second attends a banquet, then described adapter system is attended a banquet to described second and is answered the terminal described warning message of transmission；Terminal user is answered not in affiliated operation system login of attending a banquet if described second attends a banquet, then described adapter system sends and provides prompting, point out described second to attend a banquet and answer terminal user in affiliated operation system login of attending a banquet, described second attend a banquet and answer terminal demonstration and resend option simultaneously, resend described in detecting option clicked after, described adapter system attend a banquet to described second answer terminal send described warning message.
7. system according to claim 6, it is characterized in that, when described alert event is roadside assistance, described second attends a banquet answers terminal while accepting this warning message, described subscriber equipment is automatically initiated calling by described adapter system so that described second attends a banquet answers terminal and set up voice with described subscriber equipment and be connected.
8. system according to claim 7, it is characterized in that, described second attends a banquet answers terminal demonstration forwarding option, after detecting that described forwarding option is clicked, answer the described subscriber equipment that terminal speech is connected to switch to setting and attend a banquet by attending a banquet with described second and answer terminal, described setting attend a banquet and answer terminal and carry out voice with described subscriber equipment and be connected.
9. system according to any one of claim 1 to 8, it is characterised in that also include: operation system of attending a banquet；
Described adapter system obtains incoming information or vehicle identification code, pushes incoming information or vehicle identification code to described operation system of attending a banquet；
Attend a banquet operation system, for the incoming information pushed according to described adapter system or vehicle identification code, inquire about corresponding subscriber information message and complete membership service, navigation Service, consultancy service, safety are felt at ease, at least one function in service log, order placement service.
10. system according to any one of claim 1 to 10, it is characterised in that described calling terminal is mobile phone or car machine.
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| CN201610035751.6A CN105744093B (en) | 2016-01-20 | 2016-01-20 | Voice service system |
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