CN102238292A - Seat login management method - Google Patents
Seat login management method Download PDFInfo
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- CN102238292A CN102238292A CN2010101689687A CN201010168968A CN102238292A CN 102238292 A CN102238292 A CN 102238292A CN 2010101689687 A CN2010101689687 A CN 2010101689687A CN 201010168968 A CN201010168968 A CN 201010168968A CN 102238292 A CN102238292 A CN 102238292A
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Abstract
The invention provides a seat login management method, which comprises the following steps of: acquiring a target seat account; after the target seat account is successfully acquired, acquiring a call center account corresponding to the target seat account based on association relationships between seat accounts and the call center accounts; establishing connection with a call center system, and performing login verification on the acquired call center account; and after the acquired call center account passes the login verification, logging in the call center system by using the call center account. By the seat login management method, login can be conveniently realized only by the seat account, and convenience is provided for the system login of seat users.
Description
Technical field
The present invention relates to the field, call center, more specifically, relate to the seat login management method of mobile unit call center.
Background technology
The call center is as a kind of Service Operation operationlocation, it is with CTI (Computer TelephonyIntegration, computer telephone integration) technology is a core, with IVR (Interactive VoiceResponse, interactive voice response) technology, ACD (Automatic Call Distribution, automatic call distribution) technology etc. is auxiliary, based on comprising communication network and computer network, handle various types of phone incoming calls and call business automatically neatly by communicators such as phone, facsimile machine, computers.For example, the call center can utilize the ACD system caller client to be distributed to automatically the personnel's processing that possesses corresponding technical ability; The client can utilize the Voice Navigation of IVR system or manual position to help to obtain information, the service that oneself needs.
In recent years, along with the progress of expanding economy, society, automobile has become the main vehicles of people.Now, the consumer group of automobile is in rapid expansion, and the consumer is also more and more higher to the requirement of automobile simultaneously.In recent years, except that economy, dynamic property etc., the mobile unit of feature richness also becomes a key factor that attracts the consumer.Along with the variation of mobile unit function and the development of modern communications technology, based on combining of mobile unit and modern communications technology, arise at the historic moment in the mobile unit call center.
The user of mobile unit can obtain diversification service, for example news report, weather information etc. by the mobile unit call center; The call center also can call out data, current environment of living in etc. according to user's history the mobile unit user is carried out the analysis of individual demand, better personalized service is provided in view of the above, and for example the diet of analysis user hobby provides the news report of have dinner suggestion or analysis user hobby and reports.
Summary of the invention
The object of the present invention is to provide a kind of seat login management method, be intended to solve the problem that present seat personnel can't sign in to client management system quickly and easily.
Technical scheme of the present invention is as follows:
A kind of seat login management method comprises: obtain target seat number of the account; After obtaining the success of target seat number of the account,, obtain call center's number of the account of target seat number of the account correspondence based on the incidence relation of seat number of the account and call center's number of the account; Foundation is connected with call center system, and the call center's number of the account that is obtained is carried out login authentication; After login authentication is passed through, with described call center number of the account login call center system.
Alternatively, in described seat login management method, when obtaining the failure of target seat number of the account, provide seat number of the account login interface.
Alternatively, in described seat login management method, the described target seat number of the account of obtaining comprises: search target seat number of the account in cookie.
Alternatively, in described seat login management method,, obtain call center's number of the account of target seat number of the account correspondence, comprising: the incidence relation that obtains seat number of the account and call center's number of the account based on the incidence relation of seat number of the account and call center's number of the account; Search the call center number of the account corresponding according to described incidence relation with target seat number of the account; In number of the account storehouse, call center, obtain call center's number of the account of being searched.
Alternatively, in described seat login management method, when described login authentication is failed, provide information prompting login failure.
Alternatively, in described seat login management method, described information also comprises the operation that login failure reason, suggestion are carried out.
Alternatively, described seat login management method also comprises: after information was provided, disconnection was connected with call center system.
Alternatively, in described seat login management method, disconnect with being connected of call center system after, the seat number of the account interface of logging off is provided.
Therefore, seat login management method according to the present invention is logined, and the seat personnel need not to remember a plurality of numbers of the account, only can login easily by the seat number of the account, for seat personnel login system provides convenience.
Description of drawings
Fig. 1 is the flow chart of the seat login management method of an embodiment of the present invention.
Embodiment
Below in conjunction with accompanying drawing the specific embodiment of the present invention is described in detail.Only for illustrating, the present invention is not limited in the scheme among the embodiment to following embodiment, and in addition, the simple transformation that those skilled in the art can carry out in the prior art scope and the technical scheme that obtains are all in protection scope of the present invention.
An embodiment of the present invention provides a kind of seat login management method, comprising: obtain target seat number of the account; After obtaining the success of target seat number of the account,, obtain call center's number of the account of target seat number of the account correspondence based on the incidence relation of seat number of the account and call center's number of the account; Foundation is connected with call center system, and the call center's number of the account that is obtained is carried out login authentication; After login authentication is passed through, with described call center number of the account login call center system.
Below, with reference to accompanying drawing, the seat login management method of an embodiment of the present invention is described in detail.In the present embodiment, logining call center system with the manual service seat of call center is example, and seat login management method of the present invention is described.In addition, in the present embodiment, the seat personnel's that are used for logining seat number of the account is called " target seat number of the account ".
Fig. 1 is the flow chart of the seat login management method of an embodiment of the present invention, and as shown in Figure 1, described seat login management method comprises:
Step S11 obtains target seat account information.Usually, the approach that obtains target seat number of the account can be divided into two kinds: a kind of for initiatively to obtain the seat number of the account, for example, in webpage cookie, search target seat number of the account; Again for example, obtain target seat number of the account by the mode of exempting from login authentication.Specifically, the term of validity of target seat number of the account is authenticated, after authentication is passed through, determine this target seat number of the account; Another kind of is after initiatively obtaining the failure of seat number of the account, and a seat number of the account login interface is provided, and utilizes this login interface to obtain target seat account information.
In the present embodiment, at first, initiatively obtain the seat number of the account, when obtaining the success of target seat number of the account, when promptly step S11 is "Yes", execution in step S14, about step S14, the back will be elaborated to it; When obtaining the failure of target seat number of the account, when promptly step S11 is "No", execution in step S12.
Step S12 provides seat number of the account login interface.Make the seat personnel submit the seat number of the account to, carry out the seat login by this seat number of the account login interface.Described seat number of the account login interface can be the login interface of form web page, and described seat number of the account can be seat personnel's E-mail address number of the account.
Step S13 carries out login authentication according to the seat number of the account.When this login authentication success, when promptly step S13 is "Yes", execution in step S14; When this login authentication failure, when promptly step S13 is "No", return step 12, seat number of the account login interface is provided.
Step S14 based on the incidence relation of seat number of the account and call center's number of the account, obtains the call center number of the account corresponding with target seat number of the account.
Specifically, described step S14 can also comprise:
Obtain the incidence relation of seat number of the account and call center's number of the account, described related information can be described seat number of the account and described call center number of the account information one to one, also can be described seat number of the account and described call center number of the account memory address information one to one;
Search the call center number of the account corresponding according to described incidence relation with target seat number of the account;
In number of the account storehouse, call center, obtain call center's number of the account of being searched.
Wherein, the call center has stored call center's number of the account in the number of the account storehouse, and the incidence relation of described seat number of the account and call center's number of the account can set in advance acquisition by seat distribution personnel.
Described target seat number of the account both can be the target seat number of the account of being obtained among the step S11, also can be the seat number of the account of the login authentication institute foundation of carrying out among the step S13.
Step S15: connect with call center system, call center's number of the account is carried out login authentication.When the success of the login authentication of call center's number of the account, when promptly step S15 is "Yes", execution in step S16; When the login authentication of call center's number of the account is failed, when promptly step S15 is "No", execution in step S17.
Step S16 is when the success of the login authentication of described call center number of the account, with call center's number of the account login call center system.
Step S17: information is provided, login failure is provided.
When step S15 is "No", i.e. during the login authentication of call center's number of the account failure, eject information, point out this login failure.In addition, described information can also comprise the reason of call center system login failure, the information such as subsequent operation that suggestion is carried out, and for example described information can be " call center's number of the account is wrong, please get in touch seat distribution personnel and solve ".
Step S18: after information was provided, disconnection was connected with call center system.
Alternatively, after can being set to the information that is used to point out login failure confirmed, disconnect and being connected of call center system.
Alternatively, can also be set to after information ejects certain hour, automatic disconnection is connected with call center system.
Step S19: when disconnect with being connected of call center system after, withdraw from the login of seat number of the account.
When disconnect with being connected of call center system after, jump to the seat number of the account interface of logging off, withdraw from the login of seat number of the account.
Especially, after withdrawing from the seat login, jump to the interface that is used to obtain target seat number of the account, the described interface that obtains target seat number of the account can be web interface, also can be the system interface of special use.
In the present embodiment, described seat number of the account is the E-mail address number of the account, and still, this is not construed as limiting the invention, and described seat number of the account can also be for identifying other numbers of the account or the information of seat personnel identity uniqueness, for example ID card No..
In sum, seat login management method provided by the invention, after obtaining the seat number of the account, can obtain the call center number of the account corresponding according to the seat number of the account and the incidence relation of call center's number of the account with described seat number of the account, by after the login authentication, can sign in to call center system in this call center's number of the account.That is to say that above-mentioned seat login management method only just can realize signing in to the purpose of call center system by the seat number of the account.Therefore, seat login management method according to the present invention is logined, and the seat personnel need not to remember that a plurality of numbers of the account can login easily, thereby provides convenience for the seat personnel.
The above only is one embodiment of the present invention, does not constitute the qualification to protection range of the present invention.Should be understood that, for those skilled in the art, under the prerequisite that does not break away from the principle of the invention, any modification of being done within the defined the spirit and scope of the invention of appended claims is equal to replacement and improvement etc., all should comprise in the present invention.
Claims (8)
1. a seat login management method is characterized in that, comprising:
Obtain target seat number of the account;
After obtaining the success of target seat number of the account,, obtain call center's number of the account of target seat number of the account correspondence based on the incidence relation of seat number of the account and call center's number of the account;
Foundation is connected with call center system, and the call center's number of the account that is obtained is carried out login authentication;
After login authentication is passed through, with described call center number of the account login call center system.
2. seat login management method according to claim 1 is characterized in that, when obtaining the failure of target seat number of the account, provides seat number of the account login interface.
3. seat login management method according to claim 1 is characterized in that, the described target seat number of the account of obtaining comprises: search target seat number of the account in cookie.
4. seat login management method according to claim 1 is characterized in that, based on the incidence relation of seat number of the account and call center's number of the account, obtains call center's number of the account of target seat number of the account correspondence, comprising:
Obtain the incidence relation of seat number of the account and call center's number of the account;
Search the call center number of the account corresponding according to described incidence relation with target seat number of the account;
In number of the account storehouse, call center, obtain call center's number of the account of being searched.
5. seat login management method according to claim 1 is characterized in that, when described login authentication is failed, provides information prompting login failure.
6. seat login management method according to claim 5 is characterized in that, described information also comprises the operation that login failure reason, suggestion are carried out.
7. seat login management method according to claim 5 is characterized in that, also comprises: after information was provided, disconnection was connected with call center system.
8. seat login management method according to claim 7 is characterized in that, disconnect with being connected of call center system after, the seat number of the account interface of logging off is provided.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010101689687A CN102238292A (en) | 2010-04-30 | 2010-04-30 | Seat login management method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010101689687A CN102238292A (en) | 2010-04-30 | 2010-04-30 | Seat login management method |
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| CN102238292A true CN102238292A (en) | 2011-11-09 |
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| CN2010101689687A Pending CN102238292A (en) | 2010-04-30 | 2010-04-30 | Seat login management method |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103581108A (en) * | 2012-07-19 | 2014-02-12 | 阿里巴巴集团控股有限公司 | Login authentication method, login authentication client, login authentication server and login authentication system |
| CN105072118A (en) * | 2015-08-14 | 2015-11-18 | 携程计算机技术（上海）有限公司 | Login management system and method for call center seat |
| CN105744093A (en) * | 2016-01-20 | 2016-07-06 | 北京智驾互联信息服务有限公司 | Voice service system |
| CN106453978A (en) * | 2016-09-26 | 2017-02-22 | 携程旅游信息技术（上海）有限公司 | Call center system and remote multi-availability implementation method thereof |
| CN108401080A (en) * | 2017-02-07 | 2018-08-14 | 北京京东尚科信息技术有限公司 | Control method of attending a banquet and system |
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| US20080037761A1 (en) * | 2006-06-28 | 2008-02-14 | West Corporation | Remotely Monitoring Call Center Statistics |
| CN101697537A (en) * | 2009-10-20 | 2010-04-21 | 宇龙计算机通信科技(深圳)有限公司 | Access method for internet, system and mobile terminal |
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1756160A (en) * | 2004-09-27 | 2006-04-05 | 戴志军 | Individualized website convenient for user accessing Internet |
| US20080037761A1 (en) * | 2006-06-28 | 2008-02-14 | West Corporation | Remotely Monitoring Call Center Statistics |
| CN101697537A (en) * | 2009-10-20 | 2010-04-21 | 宇龙计算机通信科技(深圳)有限公司 | Access method for internet, system and mobile terminal |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103581108A (en) * | 2012-07-19 | 2014-02-12 | 阿里巴巴集团控股有限公司 | Login authentication method, login authentication client, login authentication server and login authentication system |
| CN105072118A (en) * | 2015-08-14 | 2015-11-18 | 携程计算机技术（上海）有限公司 | Login management system and method for call center seat |
| CN105072118B (en) * | 2015-08-14 | 2018-07-20 | 上海携程商务有限公司 | The login of call center's seat manages system and method |
| CN105744093A (en) * | 2016-01-20 | 2016-07-06 | 北京智驾互联信息服务有限公司 | Voice service system |
| CN105744093B (en) * | 2016-01-20 | 2018-05-08 | 北京智驾互联信息服务有限公司 | Voice service system |
| CN106453978A (en) * | 2016-09-26 | 2017-02-22 | 携程旅游信息技术（上海）有限公司 | Call center system and remote multi-availability implementation method thereof |
| CN108401080A (en) * | 2017-02-07 | 2018-08-14 | 北京京东尚科信息技术有限公司 | Control method of attending a banquet and system |
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| Date | Code | Title | Description |
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| C06 | Publication | ||
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| ASS | Succession or assignment of patent right |
Free format text: FORMER OWNER: SHANGHAI BOTAI YUEZHEN NETWORK TECHNOLOGY SERVICE CO., LTD. Effective date: 20120110 Owner name: SHANGHAI BOTAI YUEZHEN NETWORK TECHNOLOGY SERVICE Free format text: FORMER OWNER: SHANGHAI BOTAI YUEZHEN ELECTRICAL EQUIPMENT MANUFACTURING CO., LTD. Effective date: 20120110 |
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Free format text: CORRECT: ADDRESS; FROM: 200233 XUHUI, SHANGHAI TO: 200232 XUHUI, SHANGHAI |
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| TA01 | Transfer of patent application right |
Effective date of registration: 20120110 Address after: 200232 Shanghai City, Xuhui District Tianyaoqiao Road No. 30 Metro Building 23 floor area 11 Applicant after: Shanghai Botai Yuezhen Network Technology Service Co., Ltd. Address before: 200233, building 2, building 1800, Zhongshan West Road, Shanghai, D1 Applicant before: Shanghai Botai Yuezhen Electrical Equipment Manufacturing Co., Ltd. Co-applicant before: Shanghai Botai Yuezhen Network Technology Service Co., Ltd. |
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Application publication date: 20111109 |