CN109218500A - Vehicle insurance voice is reported a case to the security authorities processing method, system, computer equipment and storage medium - Google Patents
Vehicle insurance voice is reported a case to the security authorities processing method, system, computer equipment and storage medium Download PDFInfo
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- CN109218500A CN109218500A CN201811142918.4A CN201811142918A CN109218500A CN 109218500 A CN109218500 A CN 109218500A CN 201811142918 A CN201811142918 A CN 201811142918A CN 109218500 A CN109218500 A CN 109218500A
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- Prior art keywords
- case
- security authorities
- reporter
- voice
- reporting
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/271—Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification
- G10L17/22—Interactive procedures; Man-machine interfaces
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
Abstract
The present invention provides a kind of report a case to the security authorities processing method, system, computer equipment and storage medium of vehicle insurance voice and is related to field of computer technology, quickly contacts the person of surveying convenient for reporter.The vehicle insurance voice report a case to the security authorities processing method include: obtain reporter voice, according to the voice of the reporter confirm reporter's identity, generate correspond to reporter's identity information of reporting a case to the security authorities；It is determined and is reported a case to the security authorities type according to the voice of the reporter, and by the information of reporting a case to the security authorities described in type write-in of reporting a case to the security authorities；According to the type of reporting a case to the security authorities, judge whether that needing to distribute the person of surveying is in danger, if so, the person of surveying and the reporter are established call connection；Corresponding call is connected to the call to record.Above-mentioned vehicle insurance voice reports a case to the security authorities processing method suitable for vehicle insurance field.
Description
Technical field
It reports a case to the security authorities processing method, system, computer the present invention relates to field of computer technology more particularly to a kind of vehicle insurance voice
Equipment and storage medium.
Background technique
With the development of insurance industry, more and more people have the consciousness insured, particularly with love vehicle personage, generally all
It can insure for the vehicle of oneself, after car, which breaks down, especially to break down in the process of moving, the maintenance cost of automobile
It is compensated with that will be intervened by third-party insurance company.
It reporting a case to the security authorities at this point, client needs to contact insurance company, artificial customer service is dialed, when by manually reporting a case to the security authorities to record
Between, place, the personnel that report a case to the security authorities, license plate number and accident pattern etc., insurance company sends the person of surveying to be in danger and determines subsequent later
Matters.Specifically, the number of reporting a case to the security authorities can be sent to client in a manner of short message by the task distribution system of surveying, then client needs again
Hotline is dialed, and is manually entered the number of reporting a case to the security authorities, to obtain the contact method for the person of surveying, then client needs to take with the person of surveying
It must contact, confirmation is in danger the time.
The above process, actual operation is poor, illustratively, is manually entered the number of reporting a case to the security authorities and wastes time, and error rate is higher；
In addition, both client and the person of surveying during getting in touch, may will form verbal contract, when subsequent implementation is inconsistent, hold
Easily cause dispute.
Therefore, how fast and effeciently contacting the person of surveying and avoiding the dispute as caused by verbal contract is this field face
The main difficult technical faced.
Summary of the invention
It reports a case to the security authorities and processing method, system, computer equipment and deposits in view of this, the embodiment of the present invention provides a kind of vehicle insurance voice
Storage media quickly contacts the person of surveying convenient for reporter.
One aspect of the present invention provides a kind of vehicle insurance voice and reports a case to the security authorities processing method, and the vehicle insurance voice is reported a case to the security authorities processing method packet
It includes:
The voice for obtaining reporter confirms reporter's identity according to the voice of the reporter, generates and correspond to the report
The information of reporting a case to the security authorities of case person part；
It is determined and is reported a case to the security authorities type according to the voice of the reporter, and by the information of reporting a case to the security authorities described in type write-in of reporting a case to the security authorities；
According to the type of reporting a case to the security authorities, judge whether that needing to distribute the person of surveying is in danger, if so, by the person of surveying and the report
Case people establishes call connection；
Corresponding call is connected to the call to record.
Optionally, the vehicle insurance voice is reported a case to the security authorities processing method further include:
The mode of writing to each other of the person of surveying described in acquisition；
It is reported a case to the security authorities information according to the mode of writing to each other to described in the person of surveying output.
Optionally, the vehicle insurance voice is reported a case to the security authorities processing method further include:
The voice of the reporter is identified to obtain the address of reporting a case to the security authorities of the reporter, address of reporting a case to the security authorities described in output is for institute
Reporter's verification is stated, will report a case to the security authorities described in after verification information of reporting a case to the security authorities described in the write-in of address；
The voice of the reporter is identified to obtain the license plate number of vehicle in danger, exports the license plate number for described
Reporter's verification, by information of reporting a case to the security authorities described in the license plate number write-in after verification.
Optionally, the vehicle insurance voice is reported a case to the security authorities processing method further include:
Note is reported a case to the security authorities the time according to determination at the time of the voice for getting the reporter, and institute is written in the time of reporting a case to the security authorities
State information of reporting a case to the security authorities.
It is optionally, described to record to the corresponding call of call connection, comprising:
The voice data for obtaining the call carries out speech recognition according to the voice data, with the determination call
Whether dialog context includes preset keyword；
If the dialog context of the call includes the preset keyword, to the institute of the person of surveying and the reporter
Call is stated to record.
Another aspect of the present invention provides a kind of vehicle insurance voice and reports a case to the security authorities processing system, and the vehicle insurance voice is reported a case to the security authorities processing system packet
Vehicle insurance voice described in aforementioned present invention previous aspect is included to report a case to the security authorities processing method；
Vehicle insurance voice processing system of reporting a case to the security authorities includes: to obtain module, logging modle, judgment module and recording module, institute
It states and obtains module, the logging modle, the judgment module and recording module communication connection,
Wherein, the voice for obtaining module and being used to obtain reporter, confirms reporter according to the voice of the reporter
Identity generates the information of reporting a case to the security authorities for corresponding to reporter's identity；
The logging modle is for recording type of reporting a case to the security authorities, and information of reporting a case to the security authorities described in write-in；
The judgment module judges whether that needing to distribute the person of surveying is in danger, if so, by institute for type of reporting a case to the security authorities according to
It states the person of surveying and the reporter establishes call connection；
The recording module is for recording to the call of the person of surveying and the reporter.
Another aspect of the present invention provides a kind of computer equipment, including memory, processor and is stored in the storage
In device and the computer program that can run on the processor, the processor realize this hair when executing the computer program
Vehicle insurance voice described in bright previous aspect report a case to the security authorities processing method the step of.
Another aspect of the present invention provides a kind of computer readable storage medium, and the computer-readable recording medium storage has
Computer program realizes that vehicle insurance voice described in previous aspect of the present invention is reported a case to the security authorities place when the computer program is executed by processor
The step of reason method.
Having the beneficial effect that the aspect and any possible implementation manners as described above:
In the present embodiment, the identity of reporter is identified by obtaining the voice of reporter, and according to the identity of reporter
Information of reporting a case to the security authorities is produced, and according to the type of reporting a case to the security authorities of record, judges whether that needing to distribute the person of surveying is in danger, in the thing for not needing to be in danger
It in therefore, after which can be sent to backstage by reporter, records from the background and verifies and feedback result is fed back into reporter, please incite somebody to action
Vehicle send to specified repair shop and places under repair.Human resources are on the one hand saved in this way, on the other hand save vehicle report danger process.
If distributing the person of surveying, the person of surveying of distribution and reporter are established into call connection, dials and reports a case to the security authorities again this avoid reporter
Phone saves the time of reporting a case to the security authorities.During the person of surveying and reporter converse, record to the call of the two, this
Sample can provide evidence to the excuse of the two and support, avoid oral dispute in subsequent processing accident.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to do one simply to introduce, it should be apparent that, the accompanying drawings in the following description is this hair
Bright some embodiments for those of ordinary skill in the art without any creative labor, can be with
It obtains other drawings based on these drawings.
Fig. 1 is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities a kind of flow chart of processing method；
Fig. 2 is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities another flow chart of processing method；
Fig. 3 is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities another flow chart of processing method；
Fig. 4 is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities another flow chart of processing method；
Fig. 5 is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities another flow chart of processing method；
Fig. 6 is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities the structural block diagram of processing system；
Fig. 7 is the structural schematic diagram of computer equipment provided by the embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning.
It should be appreciated that term "and/or" used herein is only a kind of incidence relation for describing affiliated partner, indicate
There may be three kinds of relationships, for example, A and/or B, can indicate: individualism A, exist simultaneously A and B, individualism B these three
Situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
It should be noted that the nouns of locality such as "upper", "lower" described in the embodiment of the present invention, "left", "right" are with attached drawing
Shown in angle come what is be described, should not be construed as the restriction to the embodiment of the present invention.Furthermore within a context, it is also necessary to manage
Solution can not only be formed directly into another when mentioning an element and being formed on "above" or "below" another element
Perhaps "lower" can also be indirectly formed by intermediary element in another element "upper" or "lower" for a element "upper".
Before the detailed introduction present invention, technology train of thought of the invention is simply introduced:
With the development of economy, people's lives level steps up, and the owning amount of domestic automobile rises year by year.Along with
The increase of car ownership, automobile services product are also in healthy and stable situation development, such as Motor Maintenance service, car detailing
Service, car insurance service etc..Unstability factor in vehicle traveling process on road is more, and traffic accident inevitably occurs.
To mitigate the loss for bringing car owner by traffic accident, car owner can buy insurance when buying automobile, to ensure
It is settled a claim when accident occurs by third-party insurance company.Insurance, which also divides, forces insurance kind and business insurance kind, wherein forcing insurance kind
The insurance kind that must buy of motor vehicle is required for national compulsory, and business insurance kind is then by car owner's unrestricted choice.Car owner has purchased quotient
After industry insurance kind, when traffic accident occurs, when automobile storage damage perhaps personnel there are the maintenance cost of automobile when injures and deaths or
The medical expense of casualty will be intervened by third-party insurance company and be compensated.In general, third-party insurance company compensates
Expense of expense when buying car insurance much higher than car owner, therefore compensated by third-party insurance company, will be very big
Mitigation car owner loss.
In the prior art, after car, which breaks down, especially to break down in the process of moving, client, which needs to contact, to be protected
Dangerous company, client need to dial artificial customer service when reporting a case to the security authorities, and time of reporting a case to the security authorities, place, the personnel that report a case to the security authorities, vehicle are recorded by manually
Trade mark code and accident pattern etc., insurance company sends full-time staff (person of surveying) to be in danger and determines subsequent matters later.
But since reporter is during the connection person of surveying, the case where there are confusing communications, illustratively, report a case to the security authorities
People's connection can not relate to the person of surveying etc.；Further, the two may will form verbal contract after establishing connection, after
It is continuous when implementing inconsistent, cause dispute.
In order to solve the above-mentioned technical problem, inventor devises following technical solution:
It reports a case to the security authorities processing method the present embodiment provides a kind of vehicle insurance voice, as shown in Figure 1, it is provided by the embodiment of the present invention
Vehicle insurance voice report a case to the security authorities a kind of flow diagram of processing method, vehicle insurance voice processing method of reporting a case to the security authorities includes:
S102, the voice for obtaining reporter confirm reporter's identity according to the voice of reporter, generate and correspond to the report
The information of reporting a case to the security authorities of case person part.
In the present embodiment, reporter's identity can be confirmed by audio recognition method, audio recognition method is by language
The semantic method that voice signal expression is exported after sound identification model input speech signal, voice can be changed into accordingly
Text.First by determining training voice signal；Determining sound source label corresponding with training voice signal, wherein sound source label
For extracting the reference object of the intonation feature of training voice signal as speech recognition modeling；Determining and training voice signal pair
The semantic label answered, wherein semantic label is used to extract the ginseng of the semantic feature of training voice signal as speech recognition modeling
According to target, after determining training voice signal, sound source label and semantic label namely training sample is determined.Sound source label can
Be training voice signal corresponding to sound source label speaker (speaker) label, for example, training voice signal A1
Speak artificial Emma, then sound source label Y1 corresponding to A1 is Emma, trains the corresponding artificial Leo that speaks of voice signal A2, then
The artificial Leo that speaks of the corresponding sound source label Y2 of A2, optionally, the content of sound source label may be number, each number pair
Answer a speaker.Training voice signal is marked by sound source label, can go out instruct by model extraction during training
Practice the intonation feature for the speaker that voice signal carries, wherein intonation feature may include that the tone, accent, locution etc. are more
Kind characteristic information.Due to being according to training voice signal, sound source label and semantic mark during training speech recognition modeling
Training speech recognition modeling is signed, the information of intonation is considered during training, the model trained can be made to identify language
The accuracy rate of justice is higher.Car owner generates corresponding sound source label and saves into sound source library when insuring.And it also requires record
Enter personal information of car owner, such as name, gender, ID card No. and telephone number etc..
When the people that receives the report report a case to the security authorities request after, obtain the voice of reporter, will be in the voice of reporter and sound source library
Sound source label is compared, and is divided into two kinds of situations at this time:
The first situation, compares successfully, then shows that reporter is vehicle insurer, need vehicle insurer is corresponding
Personal information write-in is reported a case to the security authorities in information.
Second situation compares failure, then the user for the artificial vehicle that shows to report a case to the security authorities, is not vehicle insurer, at this point, root
According to the essential information and license plate number of the voice record reporter of reporter, system according to the license plate number of record transfer its institute it is right
The personal information of the vehicle insurer answered, and the personal information of vehicle insurer is recorded in and is reported a case to the security authorities in information, also, reporter
It it is also required to provide the essential information, such as name etc. of reporter, and above-mentioned essential information be also recorded in and is reported a case to the security authorities in information.
S104, type of reporting a case to the security authorities is determined according to the voice of reporter, and information of reporting a case to the security authorities is written in the type that will report a case to the security authorities.
Illustratively, the present embodiment can be used intelligent intercepting means and intercept the information key in voice, " personnel's wound
Die ", " vehicle is impaired ", " loss of goods " etc., to judge and record type of reporting a case to the security authorities.It illustratively, can also be by reporter
Output suggestion voice passes through to record accident.
In addition, the type of reporting a case to the security authorities in the present embodiment may include minor accident, ordinary accident, major accident and serious accident etc.
Deng.For minor accident, such as vehicle scratches etc., can not distribute the person of surveying and be in danger, at this time without personnel or loss of goods,
After the evidence can be sent to backstage by reporter, records from the background and verify and feedback result is fed back into reporter, please send vehicle
It places under repair to specified repair shop, does not assign the person of surveying in such cases.Human resources are on the one hand saved in this way, on the other hand
Save vehicle report danger process.
S106, according to reporting a case to the security authorities type, judge whether that needing to distribute the person of surveying is in danger, if so, the person of surveying is built with reporter
Vertical call connection.
It, can be according to type of reporting a case to the security authorities, when encountering ordinary accident, major accident after determining type of reporting a case to the security authorities in conjunction with above-mentioned steps
After serious accident, need distribute the person of surveying be in danger, at this point, vehicle insurance voice is reported a case to the security authorities processing system by the person of surveying of distribution with report a case to the security authorities
People establishes call connection, can carry out call connection with the person of surveying in the first time that reporter reports a case to the security authorities in this way, avoid reporter again
It is secondary to dial phone number, save the time of reporting a case to the security authorities.
The person's of surveying cocoa assigns the person of surveying according to accident spot nearby；Each person of surveying needs responsible respective stretch
Difference, also can be according to accident spot, and the person of surveying for assigning the section that the corresponding person of surveying is responsible for is in danger.Backstage can be according to accident class
Type, anticipation be in danger the time, when the person of surveying for being responsible for the section be in danger and cannot reach in time report a case to the security authorities place when, can arrange
The nearest person of surveying is in danger, and the person of surveying that arranged nearby and reporter can be established call connection at this time.
S108, it records to the corresponding call of call connection.
During the person of surveying and reporter converse, record to the call of the two, in this way in subsequent processing
When accident, evidence can be provided to the excuse of the two and supported, avoid oral dispute.
In the present embodiment, the identity of reporter is identified by obtaining the voice of reporter, and according to the identity of reporter
Information of reporting a case to the security authorities is produced, and according to the type of reporting a case to the security authorities of record, judges whether that needing to distribute the person of surveying is in danger, in the thing for not needing to be in danger
It in therefore, after which can be sent to backstage by reporter, records from the background and verifies and feedback result is fed back into reporter, please incite somebody to action
Vehicle send to specified repair shop and places under repair.Human resources are on the one hand saved in this way, on the other hand save vehicle report danger process.
If distributing the person of surveying, the person of surveying of distribution and reporter are established into call connection, dials and reports a case to the security authorities again this avoid reporter
Phone saves the time of reporting a case to the security authorities.During the person of surveying and reporter converse, record to the call of the two, this
Sample can provide evidence to the excuse of the two and support, avoid oral dispute in subsequent processing accident.
Further, in one embodiment, vehicle insurance voice is reported a case to the security authorities processing method further include:
Obtain the mode of writing to each other for the person of surveying.
Information of reporting a case to the security authorities is exported to the person of surveying according to the mode of writing to each other.
Vehicle insurance voice system of reporting a case to the security authorities in the contact method for the person of surveying that will acquire feeds back to reporter, facilitate reporter with
The person's of surveying connection.
In addition, the information that will report a case to the security authorities is exported to the corresponding person of surveying, accident of reporting a case to the security authorities is understood in time convenient for the person of surveying.
In one embodiment, as shown in Fig. 2, it reports a case to the security authorities the side of processing for vehicle insurance voice provided by the embodiment of the present invention
Another flow diagram of method, the vehicle insurance voice are reported a case to the security authorities processing method further include:
S201, the voice of reporter is identified to obtain the address of reporting a case to the security authorities of reporter, output reports a case to the security authorities address for reporter's core
It is right, information of reporting a case to the security authorities is written into the address of reporting a case to the security authorities after verification.
In the present embodiment, the longitude coordinate (X) and latitude coordinate (Y) of reporter are automatically positioned by positioning system, from
And determine be in danger city, be in danger place administrative area and address of being specifically in danger, and check with reporter, it is write after confirmation
Enter in information of reporting a case to the security authorities.
It should be noted that according to the address of being in danger (longitude coordinate (X) and latitude coordinate (Y)) that reporter provides, it can certainly
It is dynamic to identify be in danger city, place administrative area of being in danger, arrange the nearest person of surveying to be in danger so as to subsequent.
The positioning system being related in the present embodiment, also referred to as wide area positioning system (WAPS), including sync beacon
The acceptor unit of network, acquisition and tracking beacon and/or global positioning system (GPS) satellite optionally has location calculations
Engine and draw including Tasso, billing interface, proprietary encryption algorithm, optionally, the server of location calculations engine.Positioning system
System operates in the license of operation or unlicensed wave band, and sends proprietary waveform for demarcating purpose and navigation purpose.It can
In the hope of preferable place scaling scheme or WAPS system helps can be used using WAPS system in conjunction with other positioning systems
Other positioning systems.Positioning system can demarcate latitude, longitude and altitude coordinates etc..
S203, the voice of reporter is identified to obtain the license plate number of vehicle in danger, export license plate number for reporter
Information of reporting a case to the security authorities is written in license plate number after verification by verification.
In conjunction with above-mentioned steps S102 it is found that when reporter is vehicle insurer, system can be transferred and vehicle insurer
Relevant information of vehicles, including license plate number, i.e. writable information of reporting a case to the security authorities after being checked at this time with reporter；When reporting a case to the security authorities
It is i.e. recordable after verification to report a case to the security authorities according to the license plate number of the voice record of reporter vehicle in danger when people is not vehicle insurer
Information.
In one embodiment, as shown in figure 3, it reports a case to the security authorities the side of processing for vehicle insurance voice provided by the embodiment of the present invention
Another flow diagram of method, the vehicle insurance voice are reported a case to the security authorities processing method further include:
S301, it is reported a case to the security authorities the time according to determination at the time of the voice for getting reporter, and letter of reporting a case to the security authorities is written in the time that will report a case to the security authorities
Breath.
Reporter can be reported a case to the security authorities using client, and it illustratively can be mobile phone which, which can be intelligent call equipment,
Deng, the initial time of system record call, and using initial time as the time of reporting a case to the security authorities.
It should be noted that the system interface of user equipment access platform may include web-page interface or application interface.With
Family equipment, such as can use its computer, be directly based upon intelligent vehicle insurance report a case to the security authorities system log-on webpage and access intelligent vehicle insurance
It reports a case to the security authorities system, its tablet computer can also be used, be based on application program, report a case to the security authorities system for example, IOS application is linked into intelligent vehicle insurance.
User equipment, can be based on internet or mobile network, such as GSM, GPRS, CDMA, WIFI network and be linked into intelligent vehicle
It reports a case to the security authorities system danger.
In one embodiment, in order to facilitate the connection between reporter and the person of surveying, the dynamic of both sides is understood in time,
Both the contact method of the two can mutually be fed back to.Specifically, judging whether that needing to distribute the person of surveying goes out according to type of reporting a case to the security authorities
The contact method for the person of surveying if so, exporting notification information to notify the person of surveying to be in danger, and is fed back to reporter by danger.Such two
Person can link up at any time, understand the dynamic of other side.
In one embodiment, as shown in figure 4, it for it is that vehicle insurance voice provided by the embodiment of the present invention is reported a case to the security authorities place
Another flow diagram of reason method, it is described to record to the corresponding call of call connection, comprising:
S1081, the voice data for obtaining call carry out speech recognition according to voice data, in the call to determine call
Whether hold includes preset keyword.
If the dialog context of S1082, call include preset keyword, the call of the person of surveying and reporter are recorded
Sound.
In the present embodiment, due to consideration that recording occupancy resource is larger, it can recognize that keyword starts again to the two later
Call record, illustratively, preset keyword can be " reporting a case to the security authorities " etc., greeting or self-introduction before not into
Row recording, can effectively save memory space in this way.
As shown in figure 5, it shows for the report a case to the security authorities another process of processing method of vehicle insurance voice provided by the embodiment of the present invention
It is intended to, by taking car owner is reporter as an example, the process flow of this programme is simply introduced:
Receive the report phone, obtain the voice of reporter, identify the sound of reporter, with the sound source that is stored in sound source library into
Row compares, at this point, comparing successfully, i.e., reporter is vehicle insurer (car owner), confirms reporter's identity, at this time can be by vehicle
The personal information of insurer is recalled and is recorded in information of reporting a case to the security authorities, and generates information of reporting a case to the security authorities；The voice of reporter is identified to obtain report
The address of reporting a case to the security authorities of case people, and whether be address of being in danger with reporter's verification；Record is reported a case to the security authorities the time；According to the voice record of reporter
Judge to report a case to the security authorities type and determine type of reporting a case to the security authorities, process number of being in danger finally is generated according to the information of reporting a case to the security authorities of above-mentioned generation, at this point, will look into
The person of surveying and reporter establish call connection, and record to the call of the two, dial and report a case to the security authorities again this avoid reporter
Phone saves the time of reporting a case to the security authorities.During the person of surveying and reporter converse, record to the call of the two, this
Sample can provide evidence to the excuse of the two and support, avoid oral dispute in subsequent processing accident.
The present invention provides a kind of vehicle audio and reports a case to the security authorities processing system, as shown in fig. 6, it is provided by the embodiment of the present invention
Vehicle audio is reported a case to the security authorities the structural block diagram of processing system, and vehicle audio processing system 100 of reporting a case to the security authorities includes vehicle language described above
Sound is reported a case to the security authorities processing method.Specifically, vehicle insurance voice is reported a case to the security authorities, processing system 100 includes obtaining module 11, logging modle 12, judging mould
Block 13 and recording module 14 obtain module 11, logging modle 12, judgment module 13 and recording module 14 and communicate to connect.
Wherein, the voice that module 11 is used to obtain reporter is obtained, reporter's identity is confirmed according to the voice of reporter, it is raw
At the information of reporting a case to the security authorities for corresponding to reporter's identity.
Logging modle 12 is used to determine type of reporting a case to the security authorities according to the voice of reporter, and information of reporting a case to the security authorities is written in the type that will report a case to the security authorities.
Judgment module 13 is used to judge whether that needing to distribute the person of surveying is in danger according to reporting a case to the security authorities type, if so, will the person of surveying with
Reporter establishes call connection.
Recording module 14 is used to connect corresponding call to call and record.
Specifically, can recognize keyword, recorded according to the keyword recognized to the call of the person of surveying and reporter.
In one embodiment, vehicle audio processing system 100 of reporting a case to the security authorities further includes identification module 15, and identification module 15 is used
The address of reporting a case to the security authorities of reporter is obtained in the voice of identification reporter, output reports a case to the security authorities address for reporter's verification, after verification
Report a case to the security authorities and report a case to the security authorities information described in the write-in of address.
Identification module 15 is also used to identify the voice of reporter to obtain the license plate number of vehicle in danger, exports license plate number
For reporter's verification, information of reporting a case to the security authorities is written into the license plate number after verification.
In the present embodiment, the identity of reporter is identified by obtaining the voice of reporter, and according to the identity of reporter
Information of reporting a case to the security authorities is produced, and according to the type of reporting a case to the security authorities of record, judges whether that needing to distribute the person of surveying is in danger, in the thing for not needing to be in danger
It in therefore, after which can be sent to backstage by reporter, records from the background and verifies and feedback result is fed back into reporter, please incite somebody to action
Vehicle send to specified repair shop and places under repair.Human resources are on the one hand saved in this way, on the other hand save vehicle report danger process.
If distributing the person of surveying, the person of surveying of distribution and reporter are established into call connection, dials and reports a case to the security authorities again this avoid reporter
Phone saves the time of reporting a case to the security authorities.During the person of surveying and reporter converse, record to the call of the two, this
Sample can provide evidence to the excuse of the two and support, avoid oral dispute in subsequent processing accident.
The embodiment of the present invention provides a kind of computer equipment of example, as shown in fig. 7, it is meter provided by the embodiment of the present invention
The structural schematic diagram of machine equipment is calculated, which includes memory 21, processor 22 and be stored in memory 21
And the computer program that can be run on processor 22, processor 22 realize above-mentioned vehicle insurance language when executing the computer program
Sound is reported a case to the security authorities processing method.
It should be noted that client involved in the embodiment of the present invention can include but is not limited to personal computer
(Personal Computer, PC), personal digital assistant (Personal Digital Assistant, PDA), wireless handheld
Equipment, tablet computer (Tablet Computer), mobile phone, MP3 player, MP4 player etc..
It is understood that the application can be mounted in the application program (nativeApp) in client, or also
It can be a web page program (webApp) of the browser in client, the embodiment of the present invention is to this without limiting.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, for example, multiple units or group
Part can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown
Or the mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, device or unit it is indirect
Coupling or communication connection can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
The embodiment of the invention provides a kind of calculating readable storage medium storing program for executing, including computer-readable instruction, machine-readable when calculating
When taking and executing above-mentioned computer-readable instruction, the processing method so that computer execution such as above-mentioned vehicle insurance voice is reported a case to the security authorities.
The functional units in various embodiments of the present invention may be integrated into one processing unit, is also possible to each
Unit physically exists alone, and can also be integrated in one unit with two or more units.Above-mentioned integrated unit both may be used
To use formal implementation of hardware, can also be realized in the form of hardware adds SFU software functional unit.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one
In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer
It is each that device (can be personal computer, server or network equipment etc.) or processor (Processor) execute the present invention
The part steps of embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-
Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. it is various
It can store the medium of program code.
The apparatus embodiments described above are merely exemplary, wherein unit can be as illustrated by the separation member
Or may not be and be physically separated, component shown as a unit may or may not be physical unit, i.e.,
It can be located in one place, or may be distributed at least two network units.It can be selected according to the actual needs
In some or all of the modules achieve the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying creativeness
Labour in the case where, it can understand and implement.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (9)
- The processing method 1. a kind of vehicle insurance voice is reported a case to the security authorities characterized by comprisingThe voice for obtaining reporter confirms reporter's identity according to the voice of the reporter, generates and correspond to the reporter The information of reporting a case to the security authorities of identity；It is determined and is reported a case to the security authorities type according to the voice of the reporter, and by the information of reporting a case to the security authorities described in type write-in of reporting a case to the security authorities；According to the type of reporting a case to the security authorities, judge whether that needing to distribute the person of surveying is in danger, if so, by the person of surveying and the reporter Establish call connection；Corresponding call is connected to the call to record.
- The processing method 2. vehicle insurance voice according to claim 1 is reported a case to the security authorities, which is characterized in that further include:The mode of writing to each other of the person of surveying described in acquisition；It is reported a case to the security authorities information according to the mode of writing to each other to described in the person of surveying output.
- The processing method 3. vehicle insurance voice according to claim 1 is reported a case to the security authorities, which is characterized in that further include:The voice of the reporter is identified to obtain the address of reporting a case to the security authorities of the reporter, address of reporting a case to the security authorities described in output is for the report Case people verification, will report a case to the security authorities described in after verification information of reporting a case to the security authorities described in the write-in of address；The voice of the reporter is identified to obtain the license plate number of vehicle in danger, the license plate number is exported and reports a case to the security authorities for described People's verification, by information of reporting a case to the security authorities described in the license plate number write-in after verification.
- The processing method 4. vehicle insurance voice according to claim 1 is reported a case to the security authorities, which is characterized in that further include:It is reported a case to the security authorities the time according to determination at the time of the voice for getting the reporter, and described report a case to the security authorities is reported a case to the security authorities described in time write-in Information.
- The processing method 5. vehicle insurance voice as claimed in any of claims 1 to 4 is reported a case to the security authorities, which is characterized in that described right The call connects corresponding call and records, comprising:The voice data for obtaining the call carries out speech recognition according to the voice data, with the call of the determination call Whether content includes preset keyword；If the dialog context of the call includes the preset keyword, the person of surveying and the described of the reporter are led to Words are recorded.
- The processing system 6. a kind of vehicle insurance voice is reported a case to the security authorities, which is characterized in that vehicle insurance voice processing system of reporting a case to the security authorities includes: acquisition mould Block, logging modle, judgment module and recording module, the acquisition module, the logging modle, the judgment module and the record The communication connection of sound module,Wherein, the voice for obtaining module and being used to obtain reporter, confirms reporter's identity according to the voice of the reporter, Generate the information of reporting a case to the security authorities for corresponding to reporter's identity；The logging modle is used to determine type of reporting a case to the security authorities according to the voice of the reporter, and reports a case to the security authorities described described in type write-in It reports a case to the security authorities information；The judgment module judges whether that needing to distribute the person of surveying is in danger, if so, looking into described for type of reporting a case to the security authorities according to The person of surveying and the reporter establish call connection；The recording module is used to connect corresponding call to the call and record.
- The processing system 7. vehicle insurance voice according to claim 6 is reported a case to the security authorities, which is characterized in that it further include identification module, it is described The voice of the identification module reporter for identification to obtain the address of reporting a case to the security authorities of the reporter, report a case to the security authorities described in output address with It is checked for the reporter, will report a case to the security authorities described in after verification information of reporting a case to the security authorities described in the write-in of address；The identification module is also used to identify the voice of the reporter to obtain the license plate number of vehicle in danger, exports the vehicle Trade mark code is checked for the reporter, by information of reporting a case to the security authorities described in the license plate number write-in after verification.
- 8. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor The computer program of upper operation, which is characterized in that the processor realized when executing the computer program as claim 1 to 5 described in any item vehicle insurance voices report a case to the security authorities processing method the step of.
- 9. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists In being realized when the computer program is executed by processor as vehicle insurance voice described in any one of claim 1 to 5 is reported a case to the security authorities processing The step of method.
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| CN201811142918.4A CN109218500A (en) | 2018-09-28 | 2018-09-28 | Vehicle insurance voice is reported a case to the security authorities processing method, system, computer equipment and storage medium |
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| CN201811142918.4A CN109218500A (en) | 2018-09-28 | 2018-09-28 | Vehicle insurance voice is reported a case to the security authorities processing method, system, computer equipment and storage medium |
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